This role reports to the Clinic Operations Manager. Bridgepoint Health is an operating entity of Sheares Healthcare. This is a patient facing role in a fast-growing ambulatory care group. This role involves patient service, physician support and managing a group of clinic assistants. You are the go-to person for the clinic and will be expected to lead a small team to deliver exceptional patient experience at Bridgepoint Clinics.
The Role
- Able to perform all duties of a Clinic Assistant
- Ensure the timely reporting of all clinic staff
- Serve as a point of escalation and catch all for clinic staff on shift
- Perform a supervisory role during the shift and always ensure service excellence.
- Ensure consistency and follow through of workflow/processes and protocol
- Training of new staff
- Liaise with vendors (e.g. laboratory and radiology) for collection of samples and receiving of reports.
- Assist with the rostering of clinic assistants
- Tallying of vendor invoices (laboratory, radiology, medication, consumables)
- Tallying of claims and answering to claims queries from government / corporate partners
- Timely ordering of stock (medication and consumables) and minimize expiry and dead stock within the clinic
- Address and resolve inquiries, complaints, disputes with patients with professionalism
- Ensure the clinic facilities are well maintained and perform regular preventive maintenance with the facilities team.
- Ensure that clinic is always compliant with regulatory requirements
- Lead a team of clinic assistants and perform regular check-in and performance reviews of clinic assistants
- Participate in audit and licensing needs of the clinic
- Participate in periodic stock take
- Assist with internal stakeholder management, provide constructive feedback during the construct of workflow and processes
- Participate in hiring of clinic assistants
- Other duties assigned by operations team
- Proactive process improvements
- Manage staff timesheet and leave for payroll system
The Person
- Able to work shifts and on weekends and evenings
- Cross deployment to neighboring clinics on an as-needed basis
- Attention to detail, ability to work in a fast-paced environment
- Relevant experience in hospitality or healthcare industry is preferred
- Minimum of 4-5 years of experience working in operations preferably in the healthcare industry.
