Total 417 help desk specialist job vacancies in D02 Anson, Tanjong Pagar

Responsibilities

• Support the recruitment team in performing market research and talent mapping for the Thailand market.
• Communicate with the local candidates and counterparts based in Thailand to gather market insights and share job details.
• Assist to manage pipelines via channels such as sourcing, screening and referrals to find and engage key technical talents of all levels.
• Collaborate closely with the recruiting team & hiring managers throughout the recruitment lifecycle.
• Develop a holistic business understanding and manage stakeholder relationships.
• Share up-to-date, accurate, and value-adding market intelligence to support business growth.

Minimum Qualifications

• Bachelor Degree in Business Administration, Human Resource Management or similar discipline with at least 1 year of relevant working experience.
• Possesses excellent research skills and good sense of data.
• Experience working in Research/Human Resources/Consultancy industry is a plus.
• Experience in recruitment, talent acquisition or talent sourcing is a plus.
• Ability to contribute in a fast-paced, dynamic work environment and prioritize multiple functions and tasks.
• Business proficiency (spoken and written) in Thai (CU-TFL – Advanced) to communicate with non-English speaking candidates and counterparts based in Thailand via calls and emails.

Who we are
About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.About the team
The User Escalations team offers a single point-of-entry for all non-executive user escalations raised by Stripes on behalf of a user. This team is accountable for all user escalation resolutions by either direct responsibility for resolution or by partnering with other support and non-support teams to facilitate a resolution. We aim to help users find speedy issue resolution and alleviate confusion and unnecessary effort from non-Support Stripes to do this. We will dig into specific user escalations to find top drivers for our most frequent and painful issues affecting our largest users as well as analyze the experience for the broader subset of users.Ultimately, these cases often shine a light on points of failure within Stripe, and the User Escalations team has the opportunity to create transformative user experiences, while also helping edit Stripe to rectify the structural issues that resulted in the escalation in the first place.This is a high visibility, high impact role, with the responsibility to work with users and cross functional stakeholders, all while helping build this team from the ground up.

What you’ll do
Responsibilities
Respond to incoming User Escalations from Stripes in a timely manner (within agreed service levels) as well as triage, scope, and support to resolution
Communicate directly with users to solve the most painful problems, via email and phone
Be accountable for timely and accurate resolution for all User Escalations within agreed service levels
Directly, or in partnership with other Stripe teams, drive fast resolution and demonstrate extreme ownership in solving users issues completely
Conduct thorough, data-driven root causes analyses of escalations, and work with partner teams to validate findings
Share findings and insights with leaders through forums and presentations
Collaborate with partner teams to identify remediations to address root causes of escalations and drive change from a users’ first mentality
Challenge the status quo, identifying how and where Stripe needs to improve to better serve users
Help build the team and process from the ground up
Support training and socialization efforts for process adoption across Stripe
Build relationships with partner teams and drive accountability for completion of remediations
Understand and help influence the relevant product roadmaps that will address the most frequent user escalations

Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.Minimum requirements
Experience leading multiple concurrent projects
Analytical rigor and the ability to use data to inform decisions; comfort with SQL is a plus
The ability to navigate Stripe’s org and work cross functionally with SMEs
Sound judgment and impeccable attention to detail
Deep sense of customer care and users-first perspective
Unflappable, exothermic energy under pressure
Comfort with ambiguity and a proven ability to create order out of chaos by building processes that help the team run better and deliver a better user experience
Solid stakeholder management skills and an ability to influence others to drive progress
A sense of urgency and a drive to see issues through to resolution

Hybrid work at Stripe
Our Chicago, Dublin, and Singapore teams spend at least 50% of their time in their local offices. We believe that more in-person interactions will contribute to better results for our employees and Stripe. Increased office time allows for improved collaboration, efficiency, and informal learning opportunities, fostering a stronger community and building our culture. We will apply the insights gained from these initial three locations to continue refining our hybrid approach.

Pay and benefits
The annual salary range for this role in the primary location is S$100,000 - S$150,000. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings and work on various time zones while working on Support tasks assigned.

• Will report to the Support Lead and will be part of INDIA Delivery Center.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

Main Responsibilities

• Coordinate maintenance contractors, review checklists and ensure customer D.O. sign-off within the time.

• Support Data analytics team with ongoing improvement on automation of data gathering, analysis and reporting, including fault detection and root cause identification

• Prepare and maintain comprehensive energy conservation action plan to include previous and ongoing efforts and short, intermediate and long-term goals

• Prepare operational and maintenance schedule as per MIS

• Work closely and collaborate with the customer support team to ensure customer satisfaction.

• Identify potential upselling opportunities at client site during regular or ad-hoc maintenance

• Remote monitoring of the system operation and performance and reach site if any emergency.

• Familiarization of Refrigeration System Chillers & Freezers, Compressors, Cooling towers, FCUs, Cold room, ETV doors and related controllers.

• Working with a team and deliver the work within the planned schedule.

• Collect the onsite operating parameters like cold room and space temperature and verify with SCADA.

• Collaborate with Internal teams regarding any controls and programming related onsite works.

Qualifications

• Diploma, Bachelor of Engineering Mechanical, Electrical or Equivalent

• Electrical or Mechanical troubleshooting experience would be advantageous

• HVAC knowledge of Chiller Plant, FCU, SCADA, Air side equipment

• Strong communication and analytical skills.

About the Job

Working closely with customers on assigned projects as a Software Implementation Lead and ensure end-end project delivery. Our ideal candidate will be quick to grasp new projects and solutions and pull together required resources. The Implementation Specialist will be expected to manage multiple projects at the same time without losing focus and quality. Expected to show great orientation to details, precision, and strong follow up to be a successful Implementation Specialist. The Implementation Specialist will be involved in every phase of our projects including initiation, design, implementation, acceptance testing, going live and project closure. Identifying and evaluating relevant technology solutions to solve business problems, exploit opportunities and drive forward continuous improvements. Assuring the realisation of business benefits.

Technical Skills and Experience Requirement

• Minimum of 2 years prior Development/Support experience would be preferred.

• Development and/or implementation experience with .NET, C#, VB.NET, Webservices,

• Code deployment experience with Web Application Servers

• Deployment of applications on Microsoft IIS would be preferred.

• Knowledge / working and troubleshooting experience with DB systems like Oracle, MSSQL

• Support experience with windows servers

• Working experience on UNIX, LINUX systems will be added advantage

Specific Responsibilities (not limited to)

• Coordinate and manage Client’s implementation by monitoring deliverables and progress through continuous communication

• Document functional specification document and participate in requirement walk through sessions

• Act as a liaison between customer IT team and our development team and help the development team with relevant information about customer SIT/UAT/Production server architecture to help the development team proceed with development accordingly

• Deploy the code packages sent by the development team on the customer environment and complete all configuration based on the release notes/product guide documents

• Completing various setup, configuration, and activation tasks

• Expediting resolution to clients

• Perform testing on the package received from the development team, troubleshoot, solve configuration issues, coordinate to the

Soft Skills Requirement

• Ability to identify, troubleshoot, educate and resolve issues

• Ability to adapt to changes and manage multiple projects

• Ability to communicate clearly (both written and spoken) with experienced IT peers or inexperienced customers

• Experience with common applications (Word, Excel, PowerPoint)

• Ability to establish credibility with clients based on industry, product, and technology knowledge

• Comfortable communicating and submitting reports to all levels of management

• Strong planning, organization, and reporting skills

• Proven emotional intelligence, reasoning and facilitation abilities

• Good time management skill

Responsibilities

• Responsible for providing expert personal support to employees and managers across multiple lines of business and country locations.
• Ensure employee inquiries are properly researched and handled in the most complete and professional way.
• Connect with employees by phone and email to explore their needs and determine the level of support required.
• Use your exceptional analytical skills to research and resolve complex and sensitive issues.
• Take ownership in the employee experience and contribute directly to the company culture for all employees.
• Obsess over the customer experience in every interaction.
• Document employee inquiries and resolutions accurately and effectively in a customer relationship management system.

Requirements:

• Minimum of 3 years related experience in employee support and have good working knowledge of the dependencies between company policies, benefits, payroll and HRIS.
• Or, you bring a minimum of 4 years of experience in customer service support and a working knowledge of Human Resources. Bachelor’s degree or equivalent and relevant work experience.

• Work location: Ang Mo Kio area
• Working hours: Mon - Fri, 8am-6pm (Hybrid)
• Well-known US MNC

Responsibilities

• Responsible for providing expert personal support to employees and managers across multiple lines of business and country locations.
• Ensure employee inquiries are properly researched and handled in the most complete and professional way.
• Connect with employees by phone and email to explore their needs and determine level of support required.
• Use your exceptional analytical skills to research and resolve complex and sensitive issues.
• Take ownership in the employee experience and contribute directly to the company culture for all employees.
• Obsess over the customer experience in every interaction.
• Document employee inquiries and resolutions accurately and effectively in a customer relationship management system.

Requirements:

• Minimum of 3 years related experience in employee support with good working knowledge of the dependencies between company policies, benefits, payroll and HRIS.
• Bachelor's degree or equivalent in Human Resources Management, Business Management or relevant field
• Able to efficiently communicate with colleagues, pertaining to their HR queries.

Overview

In this role, you will collaborate and knowledge share across the organisation and our client portfolios. Building collaborative relationships with key stakeholders, being persistent in delivering a world-class service and obsessed with mastering new technologies, tools and ideas are all attributes required for this role.

We are looking for someone with experience in recruitment. You will be given the runway to start /amplify your recruitment journey with the best-in-class resources and experienced mentors and market leading clients to work with.

Take this opportunity to join the exciting and fast paced Executive Recruitment industry with a structured career path to take you all the way.

• You will support the team to execute recruitment assignments within the assigned industry.
• Working strategically with your colleagues/clients to deliver best in class recruitment solutions and managed services.
• Building an in-depth knowledge of the industry to provide your network within market insights and insightful expertise.
• Building a comprehensive candidate network within your assigned market.
• Working within deadlines to deliver hard-to-find candidates for niche vacancies.
• We look for driven, motivated and ambitious individuals who have a passion for winning and service excellence.

Applicants should have an interest in the Recruitment industry and should have a basic understanding of what we do.

Experience and Qualifications:

• We’re looking for driven, motivated and ambitious individuals who have a passion for winning and service excellence.
• Applicants should have an interest in the Recruitment industry and should have a basic understanding of what we do.
• Candidates with prior experience from recruitment agencies, in house or RPO teams will all be preferred.

Our Culture:

A career with EBC revolves on several key principles. Firstly, joining a mature, high performing group of experts requires people with a strong strategic, highly focused and collaborative approach both internally and across all clients and candidates. Secondly, our commitment to new ways of working and enablement, data-driven decision-making and AI technology is not just held by upper management but is lived and breathed throughout the organisation. We aim for all new joiners to hold good passion and commitment to innovate, share new ideas and work in forward thinking ways like these. Lastly, and perhaps most importantly, we are a boutique who values internal relationships as much as external. Being persistent in delivering a world-class service and interactions across colleagues, clients and candidates alike is paramount.

Throughout your journey, we are committed to your success. On hand you will always have the high powered and finessed support – not just from the experienced mentors on your team at your doorstep, but also the supporting technology, our lead network and our best-in class enablement support function.

This is what your career at EBC could look like: www.ethosbc.com/careers

About the Company:

Established 2005 in Sydney, Ethos BeathChapman’s mid-sized agility and solutions-focused approach enables us to flex where traditional recruitment agencies have failed, and scale beyond the reach of small boutiques with executive recruitment solutions that address the client’s specific needs.

In Asia, our multidisciplinary expertise covers specialised functions across Banking & Financial Services, Fintech, Technology, Legal & Compliance, Industrial, Consumer & Healthcare recruitment markets, among others. Part of Will, EBC has six offices worldwide in AUS, Singapore, Hong Kong, Japan, Netherlands and the UK. We own Quay Appointments in ANZ.

www.ethosbc.com | www.linkedin.com/company/ethos-corporation| #BeExceptional

BeathChapman (Pte. Ltd.)

EA Licence No. 16S8112

Responsibilities

• Provide single point of contact for incident, service request and escalation.
• Monitor, manage and maintain data centre operation and facilities.
• Manage equipment movement
• Daily monitoring of status
• Ensure proper running of the existing data centre systems.
• Perform tape mount and un-mount for the backup operation.
• Handle the portable media storage for off-site storage.
• Liaise with the vendor on maintenance and enhancement issues.
• Troubleshoot and report system incidents/problem and abnormalities.
• Resolve incidents related to routine problems or known issues.
• Adhere to service level agreement for response time and turnaround time.

Requirements

• Possess Diploma in Computer Science/Electronics/IT or equivalent
• Minimum 1 year of relevant working experience in IT infrastructure operation
• 12 hrs shift working

Interested applicants, please click "Apply Now" or forward a detailed resume as MS Word format / PDF and email to [email protected].

Tempserv Pte Ltd

License No : 06C3745

Consultant : Daniel Lee / R1989151

About the role

You will be part of a cross-functional, self-organizing DevOps squad that are responsible for the existing DevOps pipeline and future new ones. You will be collaborating with various teams such as Infra, Dev, and security teams for reliable and production ready Pipelines.

In your capacity as the DevOps Engineer/Specialist in the squad, you will be responsible for the design and development of DevOps solution. Adopt sound design and good practices in delivering quality work. And also aligning the DevOps discipline to cater to the scaling and evolving business transactions demand, while consistently looking for ways to improve and optimize the existing DevOps solution.
Job scopes

• Pickup and kick-off cards with leads to understand the task, get all the required clarification done and propose alternative solutions.
• Assess and implement new changes in good quality and with test covered.
• Showcase and review the new changes together with team members.
• Actively work with other development and QA members to solve challenges.
• Provide leadership, guidance, training and mentoring to other team members.
• Carry out feasibility studies and impact analysis for new feature.
• Pro-actively contribute innovative ideas for improvements.
• Evaluate, select and formulate best solution for technical spike cards.
• Support production environment and attend the escalated issues if required.

Job requirement

• Bachelor’s degree in computer science, or any equivalent
• Familiar with Gitlab and all the tools in it
• Around 2 years’ experience in deployment pipelines/testing tools erratest and AWSpec test specs
• Familiarity in AWS (AWS certifications is SysOps or DevOps Pro)
• Must have CKA certification
• Experience in CI/CD pipeline design and implementation, Python, Ruby, Golang, OS deployment script
• Experience in Automation using Lambda or scripts.
• Familiarity with Packer by Hashicorp (https://www.packer.io), Terraform by Hashicorp https://www.terraform.io), Kubernetes-external-secrets (https://github.com/external-secrets/kubernetesexternal-secrets) kube2iam (https://github.com/jtblin/kube2iam)
• Experience in Agile Development Methodology
• Test Driven Development and Trunk-based development

Thank you for your interest!

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at [email protected]

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Job scopes

• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries on general and transactional enquiries
• Communicating with customers through various channels.
• Acknowledging and resolving customer requests.
• Customer outreach to encourage the use of digital services.
• Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
• Collaborate with stakeholders to resolve all customer queries and requests.
• Consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
• Adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

Job requirements

• Diploma in any field
• With minimum 1 year experience in the contact centre or customer service-related industry
• With good customer service skills
• Able to multi-task while talking to customers and toggle between system application screens in a fast-paced environment.
• Operating Hours are from 8.30am – 8.30pm, on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.

Thank you for your interest!

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at [email protected]

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

We are seeking an experienced and strategic-minded Digital Marketing Ads Specialist to spearhead our paid advertising initiatives. As a key player in our dynamic team, you will be responsible for orchestrating the planning, execution, and optimization of paid advertising campaigns, driving us towards ambitious business goals. This role demands hands-on expertise, data analytics skills, and the ability to develop and implement advanced paid media strategies.

What You'll Be Doing:

• Provide leadership to develop and execute advanced paid media strategies to maximize ROI and foster long-term business growth.
• Utilize advanced analytics tools to analyze campaign performance, identify trends, and make data-driven recommendations.
• Implement testing methodologies and optimization strategies to continuously improve campaign effectiveness.
• Lead the development of comprehensive paid advertising strategies, covering audience targeting, remarketing, budget allocation, channel selection, and cross-channel optimization.
• Oversee the creation and optimization of ad creatives and landing pages, ensuring alignment with brand messaging and resonance with the target audience.
• Collaborate with cross-functional teams, including creative, content, brand and analytics, ensuring cohesive and integrated marketing campaigns. Foster a collaborative and innovative team culture, encouraging continuous learning and development.
• Manage and allocate advertising budgets effectively, ensuring an optimal return on investment. Provide strategic recommendations on budget adjustments based on performance data and business goals.
• Stay informed about industry trends, emerging technologies, and changes in the digital advertising landscape.
• Integrate new opportunities and innovations into the paid media strategy to maintain a competitive edge.

Qualifications and Skills:

• Relevant education, Diploma or Bachelor’s degree in Marketing, Advertising, Business, Real Estate or a related field.
• 2-3 years of working experience in a related field, with proven track record in paid advertising campaign management.
• Strong analytical and strategic thinking skills, with the ability to translate data into actionable insights.
• Practical expertise in crafting and implementing paid media strategies across diverse online advertising channels, including but not limited to Google Ads, Facebook Ads, Instagram Ads, LinkedIn Ads, TikTok Ads, and any relevant platforms, tailored to different products.
• Google Ads certifications is considered a valuable asset and will be advantageous for the role.
• Proficiency in conducting keyword research and utilizing SEO tools to identify trends, analyze website performance, and recommend optimizations.
• Prior experience as Ad Ops/Ad Operations Specialist, Media Buyer/Media Buy Specialist, and Programmatic Specialist is preferred but not required.
• Proficiency in MS Office and Google Office suite (Excel Sheets, Word Documents & PowerPoint Presentations).

This role presents an opportunity for anyone looking to extend their experience in the digital industry and simultaneously grow with our company. If you are passionate about creating effective advertisements and thrive in a collaborative environment, we invite you to apply and contribute to our success.

Job Description:

We are actively seeking an experienced Tax and Accounting Specialist to join our esteemed corporate services team in Singapore. As a key player in our tax division, you will be responsible for overseeing all aspects of tax compliance, financial accounting, and strategic planning tailored to the needs of our diverse clientele in Singapore.

Job Responsibilities:

· Manage end-to-end tax compliance, including the preparation and filing of corporate income tax returns in accordance with Singapore tax regulations for our corporate clients.

· Conduct thorough financial analysis to identify opportunities for tax optimization and cost-saving measures, considering the unique business landscape in Singapore.

· Oversee day-to-day financial accounting operations, ensuring accurate and timely recording of transactions in compliance with local accounting standards, providing top-notch service to our clients.

- Global Internet MNC

- CBD working location

- Learning opportunities on talent mapping

Job responsibilities:

• Manage pipelines via channels such as sourcing, screening and referrals for multiple, complex searches to find and engage key technical talents of all levels.
• Collaborate closely with the Recruiting team & hiring managers throughout the recruitment lifecycle.
• Develop a holistic business understanding and manage stakeholder relationships.
• Conduct complex data analysis and share market intelligence to business leaders .
• Prequalify potential candidates to determine their qualifications.
• Own interview scheduling process and communicate logistics to both candidates and hiring teams.
• Manage candidate communication throughout the recruitment process and providing feedback.

requirements:

• Bachelor Degree in Business Administration, Human Resource Management or similar discipline.
• Possesses at least internship experience performing talent sourcing in a high-volume environment (via search firm or in-house recruiting environment).
• Proven experience with research/sourcing tools (ie. Boolean, LinkedIn and other alternative sourcing techniques) to identify & engage passive candidates within the internet industry talent space.
• Excellent interpersonal skills with the ability to build rapport with stakeholders and communicate effectively across all levels of the organization.
• Ability to contribute in a fast-paced, dynamic work environment and prioritize multiple functions and tasks.

Interested applicants please submit your resume to [email protected] or click Apply Now button.

We regret to inform that only successful applicants will be contacted. Thank you.

Claudia Kueh Kee Jinq (R1880247)
Manpower Staffing Services (S) Pte Ltd
EA License No: 02C3423

About the Team

Workmates pride themselves on winning while having fun! That means supporting each other while driving accountability for amazing results and performance. This team is no different. Everything we do inspires a brighter work day for all. The Enterprise Specialized Sales team at Workday helps the company to continue to grow by balancing integrity and innovation, ensuring Workmates have the environment to bring their best self, and get better by pushing and developing themselves and the Workmates around them.

About the Role

Here at Workday, our Center of Excellence Product Specialist are key players in our Field Sales organization. With a net new revenue focus, they are the fuel for Workday’s new customer growth of Workday Analytics and Extend. This fantastic team of hardworking professionals play a key role in guiding new customers on a journey that can see them leave the limitations of legacy platforms behind and move forward with a new class of enterprise management cloud. In this role, you will:

• Develop and drive the overall short-term strategy for the account, aligned to customer business objectives and builds & maintain long-term relationships
• Be responsible for developing and maintaining relationships with customers and channel partners with a focus on deal management and connecting customer needs with Analytics and Extend
• Work with Net New and Customer Base AEs to identify potential Workday solution sales for Analytics and Extend
• Maintain accurate and timely customer/prospect, pipeline, and service forecast data

About You

• 8+ years of experience selling SaaS/Cloud based solutions to C-levels in a field sales position.
• Experience of managing a high-velocity sales cycle, including prospecting for a portion of opportunities
• Experience developing deep product expertise on new products and stays up to date with industry trends
• Experience with account planning and coordinating with internal stakeholders to create strategic alignment

Responsibilities

• Support the recruitment team in performing market research and talent mapping for the Vietnam market.
• Communicate with the local candidates and counterparts based in Vietnam to gather market insights and share job details.
• Assist to manage pipelines via channels such as sourcing, screening and referrals to find and engage key technical talents of all levels.
• Collaborate closely with the recruiting team & hiring managers throughout the recruitment lifecycle.
• Develop a holistic business understanding and manage stakeholder relationships.
• Share up-to-date, accurate, and value-adding market intelligence to support business growth.

Minimum Qualifications

• Bachelor Degree in Business Administration, Human Resource Management or similar discipline with at least 1 year of relevant working experience.
• Possesses excellent research skills and good sense of data.
• Experience working in Research/Human Resources/Consultancy industry is a plus.
• Experience in recruitment, talent acquisition or talent sourcing is a plus.
• Ability to contribute in a fast-paced, dynamic work environment and prioritize multiple functions and tasks.
• Advanced proficiency in Vietnamese (oral & written) to communicate with non-English speaking candidates and counterparts based in Vietnam via calls and emails.

Responsibilities

• Responsible for providing expert personal support to employees and managers across multiple lines of business and country locations.
• Ensure employee inquiries are properly researched and handled in the most complete and professional way.
• Connect with employees by phone and email to explore their needs and determine level of support required.
• Use your exceptional analytical skills to research and resolve complex and sensitive issues.
• Take ownership in the employee experience and contribute directly to the company culture for all employees.
• Obsess over the customer experience in every interaction.
• Document employee inquiries and resolutions accurately and effectively in a customer relationship management system.
• Provide HR support for non-English speaking colleagues based in Korea and answer their queries.

Requirements:

• Minimum of 2 years related experience in employee support with good working knowledge of the dependencies between company policies, benefits, payroll and HRIS.
• Bachelor's degree or equivalent in Human Resources Management, Business Management or relevant field
• Able to read and write in Korean (TOPIK II Level 5) to efficiently communicate with non-English speaking locals based in Korea, pertaining to their internal HR queries. To require use of Korean language.

We are looking for a Senior Performance Marketing Specialist who will take personal responsibility for the success of new and existing clients’ PPC campaigns and make them his or her own. In this position, the Performance Marketing Specialist will be responsible for all tasks related to client’s PPC campaigns including keyword research, conversions rates, bidding strategy, landing page optimization, call to action, ad copy and campaign management.

The Performance Marketing Specialist is required to participate in all aspects of the client’s paid search campaigns, including initial planning, implementation, monitoring, optimization, analysis and reporting. The Performance Marketing Specialist is also responsible for day to day progress of clients’ PPC campaigns and ensuring timely completion and success of related tasks.

Rewards:

• High basic salary
• Medical and insurance coverage
• Yearly pay increment
• Additional 2 days of annual leave every year
• Able to attend internal and external courses
• Manage some of Singapore’s biggest brand campaigns
• Work alongside with an award winning team (Winner of Search Marketing Agency Of The Year 2022 & Lead Generation Agency Of The Year 2022)
• A super fun and dynamic company culture
• Work from home / Report to office 3 days per week

Responsibilities:

• Keyword research, creating of ad copy, conversions rates, bidding, call to action and campaign management
• Assist with timely planning and execution of PPC campaign
• Analyze keyword costs, split testing, landing pages, cost per conversion and inform management of client opportunities, potential risks, and other key issues
• Data analysis and tracking via Google Tag Manager and Analytics
• Generate monthly reports with data-driven recommendations
• Properly link Ads with Webmaster Tools and Google Analytics
• Clear communication on PPC best practices to team members and guide them on how to apply to our client campaigns
• Proactively contribute to account strategy and provide recommendations to meet clients’ goals
• Responding to clients’ emails and call
• Maintain knowledge of industry news including best practices

Requirements:

• STRICTLY Singaporean or PR holder only
• Minimum 2-year Google Ads experience OR 1-year experience in a digital marketing agency environment
• Must hold the relevant Google Ads certifications
• Fluent in written and spoken English
• Great with client management
• Possesses self-initiative, hardworking and responsible
• Resourceful, cheerful disposition with a positive working attitude

Probation Period:

This position includes a 6 months probationary period to assess mutual compatibility within the job role.

Why Us:

Voted by Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora and UOB, we are the winner of Search Marketing Agency of the year 2022. We are also the winner of Lead Generation Agency of the year 2022.

With an ongoing expansion plan, we want to gather the best talents in Singapore and bring Impossible Marketing globally. This means that you get to manage some of the biggest brand campaigns in Singapore and Asia.

In addition, we are probably the only Digital Marketing Agency in Singapore who takes CSR seriously. We launched “Project KATE” back in 2015 and have since supported multiple charity organisations and the less fortunate for free.

More info: https://www.impossible.sg/

Job Description:

• Assist in endoscopy and surigcal procedures (minor/major surgery).
• Answering telephone queries on patients' appointments, medical conditions, Medisave/Medishield refunds and billing issues etc.
• Perform wound dressings on patients.
• Maintaining clinic inventory (nursing consumables and medicine)
• Manage and organise clinic, schedule and billing.

Job Requirements:

• Candidate must possess at least a Professional Certificate, Nitec or Diploma in Nursing or equivalent.
• Energetic, warm personality with a can-do attitude, willing to learn on the job and can work with a close team of colleagues.
• Work can be fast-paced and can have long hours with good remuneration.
• Good communication skills and a dedicated service attitude are a must.
• Microsoft Office and computer skills preferred.
• Candidates without relevant experience are welcome to apply. Endoscopy and Operating Theatre assistance skills will be taught.

Clarice Lim (R1656152) | Anchor Search Group Pte Ltd (17C8528)

Responsibilities:

• Handle and resolve end to end post-sales queries in Japanese language for non-English speaking clients (in writing) regarding advertising products across email and chat channels
• Own and drive query resolution through collaboration with Product groups to resolve all types of generic, technical or product queries
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer
• Manage escalations workflows with internal teams
• Partner with upstream technical specialists to educate advertisers on product features and common issue types
• Engage and support new product launches across the advertising platform, act as Voice of Customer for fixes and advocate for efficient resolution
• Develop as a subject matter expert across assigned product area and mentor fellow team members

Requirements:

• BA/BS degree or equivalent practical experienc with 4+ years of Technical Customer support or Operations experience
• Business proficiency (written) in Japanese (Min. JLPT N2 or equivalent certifications) to communicate with non-English speaking clients via emails and live chats
• Fluent with social media products usage and basic understanding of Advertising industry
• Experience in a Contact Centre/Service program with any Advertising Tech company is a plus

Interested applicants please submit your resume to [email protected] or click Apply Now button.
We regret to inform that only successful applicants will be contacted. Thank you.

Claudia Kueh Kee Jinq (R1880247)
Manpower Staffing Services (S) Pte Ltd
EA License No: 02C3423

We are looking for a Performance Marketing Specialist who will take personal responsibility for the success of new and existing clients’ PPC campaigns and make them his or her own. In this position, the Performance Marketing Specialist will be responsible for all tasks related to clients’ PPC campaigns including keyword research, conversions rates, bidding strategy, landing page optimization, call to action, ad copy and campaign management.

The Performance Marketing Specialist is required to participate in all aspects of the client’s paid search campaigns, including initial planning, implementation, monitoring, optimization, analysis and reporting. The Performance Marketing Specialist is also responsible for day to day progress of clients’ PPC campaigns and ensuring timely completion and success of related tasks.

Rewards:

• High basic salary
• Medical and insurance coverage
• Yearly pay increment
• Additional 2 days of annual leave every year
• Able to attend internal and external courses
• Manage some of Singapore’s biggest brand campaigns
• Work alongside with an award winning team (Winner of Search Marketing Agency Of The Year 2022 & Lead Generation Agency Of The Year 2022)
• A super fun and dynamic company culture
• Work from home / Report to office 3 days per week

Responsibilities:

• Keyword research, creating of ad copy, conversions rates, bidding, call to action and campaign management
• Assist with timely planning and execution of PPC campaign
• Analyze keyword costs, split testing, landing pages, cost per conversion and inform management of client opportunities, potential risks, and other key issues
• Data analysis and tracking via Google Tag Manager and Analytics
• Generate monthly reports with data-driven recommendations
• Properly link Ads with Webmaster Tools and Google Analytics
• Proactively contribute to account strategy and provide recommendations to meet clients’ goals
• Responding to clients’ emails and calls
• Maintain knowledge of industry news including best practices

Requirements:

• STRICTLY Singaporean or PR holder only
• Experience in a Google Ads related role
• Agency experience is preferred
• Must hold the relevant Google Ads certifications
• Fluent in written and spoken English
• Great with client management
• Possesses self-initiative, hardworking and responsible
• Resourceful, cheerful disposition with a positive working attitude

Probation Period:

This position includes a 6 months probationary period to assess mutual compatibility within the job role.

Why Us:

Voted by Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora and UOB, we are the winner of Search Marketing Agency of the year 2022. We are also the winner of Lead Generation Agency of the year 2022.

With an ongoing expansion plan, we want to gather the best talents in Singapore and bring Impossible Marketing globally. This means that you get to manage some of the biggest brand campaigns in Singapore and Asia.

In addition, we are probably the only Digital Marketing Agency in Singapore who takes CSR seriously. We launched “Project KATE” back in 2015 and have since supported multiple charity organisations and the less fortunate for free.

More info: https://www.impossible.sg/

Responsibilities

• Manage existing and growing new accounts in Academic, Research, Pharma and/or Life Science industries.

• Sell scientific devices and consumables such as cold chain management instrument, Agri-technology, lab automation with the ability to support demonstrations (Relevant training will be provided)

• Provide pre-sales and post sales technical and application advice and support to customers.

• Perform business development for new and current products to maintain our market leadership

• Build and maintain good relationships with prospective clients and key account opinion leaders.

• Create, submit sales report on our CRM software.

• Opportunities for overseas product training are available.

Requirements

• Degree in Life Sciences / Biomedical Sciences, or Diploma with minimum 2 years of experience in the relevant field will be considered.

• Exposure to lab equipment and processes with R&D experience would be an advantage

• Have an understanding of the local academic, research or healthcare landscape

• Goal-oriented and sales-driven.

• Independent, self-motivated and excellent team player

• Excellent communication and interpersonal skills

• Willing to travel to the office in Pandan Loop and visit customers across Singapore depending on the customer segments

Benefits

• Competitive remuneration package which commensurate with experience & qualifications.

• 5-day work week with good work-life balance

• Comprehensive insurance and medical benefits.

• Local & overseas training available.

• Career advancement opportunities.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chong Lih Siean (Jessy)

EA Personnel Reg No: R1547998

As a Customer Support Specialist (Weekend), you will be responsible for working directly with HubSpot customers, across all product lines and all customer channels. You will partner with our customers to resolve issues and help them build familiarity with, and effectively use, a variety of tools within HubSpot. You will strive to deliver a human centered, helpful and consultative Support experience through creative problem-solving, thoughtful communication and tailored solution design that solves roadblocks and puts customers back on track to achieving their key business outcomes.

In this role, you will:

• Communicate with customers via phone, live chat, and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries
• Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible
• Identify and diagnose software issues to fix and improve the product experience for our customers
• Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry
• Apply business acumen in customer interactions to proactively identify opportunities to grow their business, through the usage of our software, and convert those opportunities into leads for Sales
• Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, working with customers with their overall Hubspot experience in mind that grow their businesses better
• Collaborate within HubSpot (with teams such as Customer Success and Product) to retain and grow customers on our platform
• Be a role model and a trusted advisor by showcasing Hubspot values and a customer centric approach in every customer interaction

We are looking for people who:

• Can commit to working 3 weekdays and both weekends( Saturday and Sunday). Work shifts are from 8- 5pm Singapore time
• Are fluent in English
• Are self-motivated, always curious, and consistently eager to learn, with a growth mindset
• Are performance oriented and demonstrate a strong customer first mentality by providing high quality service to a consistent number of customers daily
• Thrive in a dynamic and collaborative environment and are comfortable with change, ambiguity, working autonomously and using good judgment to make decisions that solve for the customer
• Are seeking to receive regular feedback and coaching to help you develop competencies relevant to make you successful in the role
• Are able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best in class support
• Are motivated by building technical skills, and acquiring in-depth knowledge about our product and related technical concepts
• Embody our HEART values and add to our company culture

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings and work on various time zones while working on Support tasks assigned.

• Will report to the Support Lead and will be part of INDIA Delivery Center.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

Main Responsibilities

• Coordinate maintenance contractors, review checklists and ensure customer D.O. sign-off within the time.

• Support Data analytics team with ongoing improvement on automation of data gathering, analysis and reporting, including fault detection and root cause identification

• Prepare and maintain comprehensive energy conservation action plan to include previous and ongoing efforts and short, intermediate and long-term goals

• Prepare operational and maintenance schedule as per MIS

• Work closely and collaborate with the customer support team to ensure customer satisfaction.

• Identify potential upselling opportunities at client site during regular or ad-hoc maintenance

• Remote monitoring of the system operation and performance and reach site if any emergency.

• Familiarization of Refrigeration System Chillers & Freezers, Compressors, Cooling towers, FCUs, Cold room, ETV doors and related controllers.

• Working with a team and deliver the work within the planned schedule.

• Collect the onsite operating parameters like cold room and space temperature and verify with SCADA.

• Collaborate with Internal teams regarding any controls and programming related onsite works.

Qualifications

• Diploma, Bachelor of Engineering Mechanical, Electrical or Equivalent

• Electrical or Mechanical troubleshooting experience would be advantageous

• HVAC knowledge of Chiller Plant, FCU, SCADA, Air side equipment

• Strong communication and analytical skills.