Total 14,599 help desk specialist job vacancies in Singapore

We are looking to hire an entry-level Talent Acquisition Specialist !

Job Description:

· Managing recruitment processes, including resume screening, scheduling interviews, and conducting background checks

· Maintaining employee records

· Ensuring compliance with labor laws and regulations

· Constructing company policies to minimize conflicts, address legal concerns, and enhance efficiency of employees.

Requirements:

· Proficiency in Microsoft Office

· Excellent communication and interpersonal skills

· Strong organizational and time management skills

Apply now by sending your resume to [email protected], or call Alyss at 8233 0338 for more enquiries.

We regret to inform you that only shortlisted candidates will be notified.

Alyssa Chew| Outsourcing Team | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Job Responsibilities

• Initiate outbound calls and send emails to account holders to remind them of outstanding payments and secure payment commitment dates.
• Build and maintain strong customer relationships by addressing billing-related queries and issues.
• Monitor payment dates and follow up with account holders to ensure timely payments.
• Send statements of account, reminder letters, and tax invoices to account holders.
• Monitor customer accounts and take credit & collection responsibilities.
• Prepare and post sales invoices.
• Maintain accurate and up-to-date records and track all sales accruals cases.
• Manage and reconcile all AR subledger accounts.
• Prepare a weekly cash flow forecast and analyses the variance.
• Support month-end, quarter-end and year-end close processes.
• Assist in preparing reports and loading accounts.
• Perform other ad hoc administrative tasks as required.

Job Requirement:

• Proven experience as account executive, AR specialist, credit controller or similar position
• Thorough knowledge of accounting procedures and principles.
• Awareness of business trends.
• Experience with general ledger functions and the month-end/year-end close process.
• Excellent accounting software user and administration skills.

Interested candidates may send resumes to [email protected] or apply through the application system. Regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 • EA Registration No. R21101254 (Tay Khai Ven)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Julian Grey's client is a renowned PR agency for prominent media outlets.

Responsibilities

• Develop and execute comprehensive PR strategies aligned with clients' business goals.
• Offer strategic guidance and mentorship to ensure effective implementation by the team.
• Collaborate with senior leadership to contribute to the overall business strategy, managing timelines, budgets, and deliverables.
• Comprehend clients' business objectives and create programs, pitches, plans, and strategy decks in alignment.
• Manage reputational risks and uphold agency integrity during challenging situations.
• Cultivate and sustain strong client relationships, acting as a trusted advisor.
• Tailor PR campaigns based on a deep understanding of clients' industries, goals, and challenges.
• Ensure client satisfaction and retention through consistent communication and results delivery.
• Lead media/influencer relations efforts, fostering connections with top-tier outlets and influencers.
• Supervise content development, including pitches, press releases, and thought leadership articles.
• Collaborate with cross-functional teams for seamless integration of PR with other business functions.
• Provide leadership to the PR team, fostering a collaborative and innovative work environment.
• Manage operational aspects, ensuring efficient workflows, processes, budgeting, resource allocation, and project timelines to meet client expectations.

Requirements

• Minimum 5 years' experience.
• Experience with strategic PR planning, crisis management, team leadership, and impactful campaign development.

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Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Job Highlights

Singapore grown Medical & Surgical Solutions SME

Competitive remuneration package & good benefits

Job Description

In DuoMed, we are passionate about improving patients' lives.

We’re DuoMed, a home-grown leader in the design and supply of medical solutions. We aim to become a Singapore based global corporation providing accessible and innovative medical solutions.

As our high growth momentum continues, we're currently hiring for Product Specialist to join our expanding medical sales team in Singapore! The ideal candidate has at least 2 years of successful Medical Device and Medical Supply sales management experience (Wound Care is a plus!) We offer competitive remuneration package and good career progression opportunities.

In this role you will:

· Identify and maximize sales opportunities in wound management to achieve agreed sales target and to grow the business in accordance to strategy.

· Develop and maintain the Account Plan in order to identify potential volume.

· Network Accounts, mapping and developing contacts with key decision makers and influencers beyond the standard sales call.

· Promote the full range of products to Accounts, to increase sales revenue and to achieve strategic supplier status in these accounts.

· Manage an agreed and balanced number of Key accounts. As projects are realized or become reprioritized, they should be replaced by new opportunities.

· Full consultation and liaison with Sales Managers to ensure that planned activities are in line with and support over all strategies and objectives.

· Support our in-market research, sales calls, training, launches of new products etc.

· Seek market information on competitor activities and products to help shape accurate strategies and marketing campaigns.

· Identify training needs to develop competencies required to improve performance and meet customer needs.

Qualifications & Requirements

· Minimum a Diploma in any field.

· Minimum of 4 years in Product Specialist (Medical Sales) in Hospitals or equal experience in the GPs & Nursing Homes market will be an advantage.

· Strong understanding of the medical industry.

· Excellent communications and relationship development.

· Analytical and independent.

About DuoMed

Founded in 2014, DuoMed is a Singapore base medical device company that is committed to provide high quality products that deliver value and satisfaction to our customers. We research and design, manufacture, and supply medical solutions. Beginning April 2020, we become a HSA licenced and ISO13485 compliant manufacturer of medical devices & consumables.

We specialize in:

Woundcare solutions: DM Negative Pressure Wound Therapy (NPWT) Device & Advance Woundcare Products such as Duofoam Post-Op & Duoflex Border range.

Surgical solutions: including DuoMed OT Surgical Packs, Sanitizers, Masks, Gloves & etc.

We regret that only suitable candidates will be shortlisted for further discussion.

The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust, ownership, empathy, and collaboration. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

Do you have a passion for solving hard problems at scale? Are you eager to join a dynamic, globally- connected team where your contributions will make a meaningful difference in building a better media ecosystem? Come and see why Fortune magazine consistently ranks The Trade Desk among the best small- to medium-sized workplaces globally.

Who you are:

As our business and platform continue to grow rapidly, we are expanding our team and seeking a highly skilled Director, Revenue Operations for Asia-Pacific (APAC) to oversee the delivery of revenue-driving initiatives across Business Development, Client Servies (CS), and BD Advertiser. The Revenue Operations department is pivotal in driving commercial priorities, scaling processes through continuous improvement and innovation, and ensuring operational excellence.

In this role, you will be a key member of the Regional Revenue Operations team, responsible for supporting the regional implementation of global initiatives, developing localized best practices, acting as a strategic thought partner to APAC BD/CS leadership, and ensuring seamless communication across markets. The ideal candidate will have a strong operational background, excellent project management skills, and the ability to collaborate effectively with both regional and global teams to achieve successful execution in a fast-paced environment. Your ability to navigate a diverse and complex region and continuously refine operational strategies will be crucial. You thrive in ambiguity and driving forward solutions.

Success in this role will be defined by your ability to strategically anticipate the evolving needs of commercial leadership, proactively drive high-impact initiatives with autonomy, and consistently deliver transformative operational solutions that align to both the broader objectives of your regional stakeholders and to the global initiatives that they must align to.

What you’ll do:

• Serve as the strategic operations lead for the commercial team in APAC, influencing through actions and results rather than authority.
• Operate in a player-coach capacity, balancing individual contributions with mentoring a small team, with the potential to lead and scale the team as the business grows.
• Act as a main point of contact for all APAC operational aspects within the commercial team, ensuring smooth and effective operations.
• Collaborate deeply to ensure cohesive execution of strategic initiatives with cross-functional teams including Marketing, Commercial and Sales Training, Sales Strategy, Product, Finance, and Legal to support the commercial organization.
• Anticipate leadership needs and autonomously drive initiatives that align with commercial priorities.
• Develop and implement localized best practices that align with global initiatives, ensuring they are effectively communicated and adopted across markets.
• Manage multiple interconnected initiatives in a complex, matrixed environment, ensuring all projects are delivered on time and meet strategic objectives.
• Continuously identify and implement process improvements to enhance operational efficiency and effectiveness.
• Takes a customer first approach and leads any change management efforts related to process/system improvements and organizational restructuring to ensure smooth transition and adoption of new practices
• Serve as the voice of the APAC commercial teams needs in the development of global process and tooling

What you bring to the table:

• 10+ years of proven experience in a sales or client services strategy & operations function, with programmatic or advertising experience being a plus.
• 3+ years of proven experience in a player-coach role with direct team management and mentorship responsibilities.
• Proficiency in multiple languages is a plus with the ability to communicate effectively across diverse linguistic and cultural backgrounds.
• Strong technical and operational aptitude with the ability to manage complex projects and processes.
• Passion for understanding and adapting to local cultures and work practices.
• Exceptional communication and presentation skills, with the ability to articulate complex ideas clearly and persuasively.
• Highly organized, with the ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment.
• Ability to influence stakeholders and senior leadership through results-driven actions rather than formal authority.
• Proven ability to build strong relationships with VP-level leaders and above., and drive consensus with multiple stakeholders across complex issues.
• Analytical mindset with experience in creating strategic plans, setting success metrics/goals, and adapting them based on performance.

Your new company

My client (East area) is a global leader in sensory innovation and has established a strong reputation as a trusted supplier of high-quality acoustic components.

Your new role

They're seeking an experienced Quality Management professional to lead their team in ensuring exceptional product quality and driving continuous improvement. As a key member of their leadership team, you will oversee the implementation of their Quality Management System (QMS), including ISO 9001 and ISO 14001 certifications.

Below are some of the key responsibilities for the role;

• Develop and maintain a robust QMS that meets international standards and customer requirements
• Lead and manage a team of quality professionals to ensure effective quality inspection and control
• Collaborate with suppliers to ensure the quality of raw materials and purchased parts
• Drive continuous improvement initiatives to enhance product quality and process efficiency
• Communicate effectively with stakeholders, including customers, suppliers, and internal teams

What you'll need to succeed

The successful candidate, should have;

• Bachelor's Degree in Mechanical or Industrial Engineering
• At least 3 years of quality management experience in the Manufacturing or Machining industry
• Proficient in Office software, Minitab, and Six Sigma methodologies
• Strong knowledge of ISO 9001 and ISO 14001 quality system certifications
• Fluent in English and Mandarin with excellent communication skills, to liaise with stakeholders in China

What you'll get in return

• Joining a company that is at the forefront of our industry
• Being part of a team that's dedicated to innovation and continuous growth
• Working with the latest technologies, tools, and methodologies to develop innovative solutions

What you need to do now

If you believe you meet the specified requirements or know a suitable candidate, please click the link to apply. Alternatively, you may submit your application or referral directly to [email protected].

If this role isn't quite suitable for you, but you're interested in exploring new opportunities, I invite you to contact me for a confidential career consultation. I'm here to help you navigate your next career move.

EA Reg Number: R21102304 | EA License Number: 07C3924 | Company Registration No: 200609504D

Job Responsibilities:

• Handle the full spectrum of corporate secretarial duties, including company incorporations, registration of foreign branches & representative offices, striking-off of companies, and preparation of directors'/shareholders' resolutions for ongoing corporate secretarial matters.
• Assist in drafting and updating the database of corporate secretarial precedents to ensure best practices.
• Ensure compliance with relevant statutory and regulatory requirements, maintaining accurate and timely filings.
• Manage the registration and maintenance of trademarks to protect the company's intellectual property.
• Draft, review, and manage contracts, memos, and communications with internal stakeholders, ensuring alignment with business objectives.
• Provide support to the legal team with a focus on contract matters, company initiatives, and communication with external stakeholders.
• Conduct legal research and assist in the preparation and review of legal presentations or documentation.
• Administer and maintain the database of legal documents and agreements, ensuring proper storage and easy retrieval.
• Provide administrative support for the regional legal unit, contributing to overall team efficiency.
• Perform other duties as assigned, adapting to the evolving needs of the company and legal department.

Requirements:

• Diploma or Degree in Law, Business Administration, or a related field.
• At least 3 years of relevant experience in corporate secretarial work, ideally in a regional or international environment.
• Sound knowledge of corporate secretarial practices and local regulatory requirements.
• Excellent drafting, organizational, and multitasking skills with a high level of attention to detail.
• Strong communication skills, both written and verbal, with the ability to work effectively with internal and external stakeholders.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience in managing trademarks and supporting contract management is advantageous.
• Proficient in Microsoft Office Suite and familiar with legal and corporate secretarial databases.

EA Reg Number: R21103035

EA License Number: 07C3924 | Company Registration No: 200609504D

Your new company

You will be working with one of the major multinational companies in this region to drive the implementation and adoption of digital solutions within the division.

Your new role

As Project Manager, you will be responsible for:

· Working with business partners to ensure the digital agenda is understood.

· Lead the technical and functional development of the applications

· Gathering requirement and full project management cycle of the solution implementation.

· Drive the adoption as well as governance of the digital solutions.

· Participate in develop and manage project plans, timelines, budgets, and resource allocation.

· Work closely in cross-functional team and participate in brainstorming session to ensure alignment of business goals

What you'll need to succeed

· Bachelor’s Degree in information systems or Computer Science, Engineering or similar.

· PMP Certified or other project management related certification.

· Knowledge on O2C process in SAP (R/3, S/4), expert on order entry part enhancement (API ordering/simulation, Pricing, Scheduling, ATP, copy control etc.) is a must.

· Knowledge for API technical category in the market and how to use in O2C area . Experience to design O2C related APIs or other area APIs.

· Experience in product development or digital solutioning will be a plus.

· Experience on UI/UX design for product used by external and internal customer, delivery UI mock-up.

· Strong analytical and problem-solving skills to address complex business challenges and digital solutions.

· Passionate in emerging technology trends ie GenAI, Machine Learning

What you'll get in return

This is a permanent position with an organization who values their employees. In return for your dedication and hard work, you’ll be rewarded up to SGD$125,000 per annum with benefits.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email [email protected] for a confidential discussion on your career. Referrals are welcome.

If this job isn't quite right for you, but you are looking for a new position within Digital Transformation, Projects & Change, please contact us as well.

EA Reg Number: R22107752

EA License Number: 07C3924 | Company Registration No: 200609504D

Your new company

A UK based insurance broker seeking to hire a Finance Support (8 months contract), up to $6,000 per month.

Location: Raffles Place

Duration: 8 months contract

Salary: up to $6,000 (+ pro-rated completion bonus)

Your new role

• Responsible for managing full sets of accounts for 1 primary legal entity and 1 smaller legal entity including preparing and uploading of journal entries in SUN/ D365, monthly BS schedules and bank/ interco/ premium/ claims reconciliation from ARAP to GL modules.

• Perform timely month end financial closing, management reporting and analytics.

• Assist in the preparation of Budget and Forecast in excel.

• Support quarterly GST reporting and annual MAS/ IRAS/ Statistics Singapore reporting.

• Support regulatory internal and external audit.

• Involve in the invoice to cash cycle with active liaison with Tech Admin team and UK IBA to ensure completeness, accuracy and timely revenue recognition and funds application.

• Active liaison with UK IBA to ensure smooth finance operations support.

• Assist with improvement and implementation of accounting processes to strengthen internal control and efficiency

What you'll need to succeed

• Minimum Diploma or Bachelor Degree in Business, Accounting or Finance.

• Minimum 3 years of relevant experience in audit/ insurance/ broking is a plus but not compulsory at all

• Strong local accounting knowledge and regulatory reporting experience.

• Strong in Excel functions (Excel test will be given during interview)

What you'll get in return
This is an exciting opportunity to join a fast-paced MNC.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Ernie at Hays on +65 6424 0157 or email [email protected] for a confidential discussion.

Referrals are welcome.

Registration ID No. R1329386 | EA License number: 07C3924 | Company Registration No. 200609504D

Your new company

This is a footwear organisation with a strong presence and branding.

Your new role

• At the core of our work, a typical day involves receiving and prioritizing requests from management and HR Partners via ServiceNow.
• Your responsibilities will include creating and maintaining supervisory organizations to ensure alignment with organizational hierarchy and reporting lines, in alignment with Strategic Workforce Planning.
• You will also play a part in all employee lifecycle events which includes processing requests for stretch assignments, processing new hires according to company policies and relevant regulations and ensuring timely competition of data fields critical for smooth integration into payroll systems,
• Handling employee transfers within the organization,
• Managing contract extensions for fixed term employees and coordinating with managers as needed,
• Processing changes in employee work hours.
• You will also be expected to conduct regular audits of HR data and transactional processes to ensure accuracy, compliance, and data integrity.
• You will also be expected to be initiate and be involved in process improvements to improve the efficiency of the team.

What you'll need to succeed

• Bachelor’s degree required in a relevant or related field, or any acceptable combination of education and experience equivalent to a bachelor’s degree in HR, Operations, or Organizational Management.
• Workday experience, specifically within the Core HR area is required, and ServiceNow experience preferred.

What you'll get in return

This is an excellent opportunity to be part of a MNC . You will be part of a collaborative working environment and you will gain exposure to the environment.

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Francesca at Hays on +65 6027 2257 or email [email protected] for a confidential discussion. Referrals are welcome.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

EA Reg Number: R1660446

EA License Number: 07C3924

Company Registration No: 200609504D

Your new company

My client (East area) is a global leader in sensory innovation and has established a strong reputation as a trusted supplier of high-quality acoustic components.

Your new role

As a key member of their Production team, you will be responsible for developing and executing machining plans to ensure timely delivery of projects.

Below are some of the key responsibilities for the role;

• Develop and implement production plans that meet project requirements and timelines
• Collaborate with cross-functional teams, including production, purchasing, and quality, to ensure seamless production
• Monitor production progress, identify potential risks, and implement corrective actions
• Analyze production data to inform decision-making and optimize processes
• Lead and manage a team of production professionals to ensure successful project execution

What you'll need to succeed

The successful candidate, should have;

• Bachelor's Degree in Mechanical or Industrial Engineering
• At least 3 years of experience in production planning, assembly planning, or automation project management
• Proficient in production management and Office software
• Excellent communication, coordination and team management skills
• Strong data analysis and decision-making abilities
• Proficiency in English and Mandarin, to liaise with stakeholders in China

What you'll get in return

• Joining a company that is at the forefront of our industry
• Being part of a team that's dedicated to innovation and continuous growth
• Working with the latest technologies, tools, and methodologies to develop innovative solutions

What you need to do now

If you believe you meet the specified requirements or know a suitable candidate, please click the link to apply. Alternatively, you may submit your application or referral directly to [email protected].

If this role isn't quite suitable for you, but you're interested in exploring new opportunities, I invite you to contact me for a confidential career consultation. I'm here to help you navigate your next career move.

EA Reg Number: R21102304 | EA License Number: 07C3924 | Company Registration No: 200609504D

Our client is one of the leading players in the development, production and sales of

network information security products .

Their products and services cover applications such as Application Security, Big data

Security, Cloud Security, IoT Security, Industrial Control Security, and Industrial Internet

Security.

They are seeking an experienced Sales Manager to help them with overseas expansion in Singapore & SEA.

Responsibilities

• Market Development: Develop new markets, expand client base, and build and

maintain strong client relationships.

• Channel Expansion: Develop and manage cybersecurity network of distributors,

resellers, and partners to expand our market presence.

• Market Analysis: Collect and analyze market information, monitor competitor

activities, and provide market trend reports.

• Team Management: Build sales team locally, provide training and support to

improve overall performance.

• Trade Shows and Events: Attend industry trade shows and events to enhance

company brand visibility. DBAPPSecurity Co Ltd is engaged in the development,

production and sales of network information security products and provides

customers with professional network information security services.

Requirements

• Ideally someone with more than 10 years of in enterprise sales

• Strong domain knowledge in Cybersecurity

• Strong network across government and enterprise sector

• Bilingual in English and Mandarin, as this role will liaise with counter-part from

China

We're looking for Sales-driven Recruitment Consultants!

Your new company

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years’ success under our belts and a workforce of 10,000+ people across 33 countries, we’ve evolved to put our customers at the heart of everything we do.

So much more than a specialist recruitment business, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers. By providing advice, insights and expertise on issues you face today in the fast-paced world of work, we help you make the right decisions for tomorrow.

Offering an unrivalled suite of recruitment and workplace solutions, whether you’re looking for what’s next in your career, or have gap to fill, we’ll help get you get where you want to go. You can rely on us to deliver today and help you plan for tomorrow

Your new role

Some of your responsibilities include:

• Generating strong candidate database through multiple attraction methods
• Sourcing for the best candidates for your clients
• Management of candidate relationships to build trust and ensure a smooth and successful recruitment process

What you'll need to succeed

We welcome professionals from various industries. Key qualities required:

• Exceptional motivation with strong ambition and sales-drive
• Thrive under pressure
• Respond proactively and positively to targets
• Resilient
• Result oriented

What you'll get in return

At Hays, you’ll never stand still because we harness your potential. We believe in promoting our people based on merit. With world-class training and mentoring from senior leaders, the possibilities for your career are endless. As a recruitment consultant, you’ll have the opportunity to determine your career path that is aligned with your skills and interests. Achieve and you’ll be fast-tracked into people or business leadership. We have transparent promotion criteria, so you’ll always have a goal to work towards. We provide attractive KPI & placement bonus and a fast extension to career development.

What you need to do now

Click “apply now” if you are interested in this role. For further details or a confidential discussion, please email [email protected] or send your CV to [email protected].

At Hays, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our customers, and our community. Hays is proud to be an equal opportunity workplace that embraces diversity and strives to be inclusive environment for our people

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Front Desk Assistant Manager with Conrad Hotels and Resorts supervises the activities at the hotel front desk, responsible for assigning work and ensuring the completion of daily tasks, including check-in/check-out, guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Assistant Manager, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments to deliver outstanding guest service and financial profitability. A Front Desk Assistant Manager is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team has a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Conduct pre-shift briefings and advise your shift team of any special events or VIP Guests in the hotel that day
• Assign daily shift tasks and ensure the tasks completion by every end of the shift
• Maintain and update guest history and marketing database as required
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place.
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Support new team members in any areas that they are not yet competent to handle independently
• Conduct daily training, coaching and guidance accordingly to new team members, to provide evaluation to team members when required
• Handle group arrivals and departures in the absence of the group coordinator
• Coordinate with various departments such as F&B, Engineering, Finance, Housekeeping, Sales, and external parties when running as a Group coordinator.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
• Follow up on required actions to Guests and team members in other departments
• Monitor departure rooms promptly in order to manage the room situation and avoid any guest disputes
• Ensure that the Front Desk is sufficiently stocked with daily essentials (including stationery, letterheads, folio paper etc.)
• Support in receiving and confirming room reservations
• Supervise financial transactions at the front desk
• Ensure that operational challenges and Guest comments/ issues are communicated to the Manager on Duty
• Aid the shift team in cashiering-related matters as required
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Conversant with Operator operations, computer and CRM / HotSOS / Kipsu / Vision systems
• Follow and adhere to company brand standards and Forbes guidelines.
• Attend training and meetings as required
• Familiarize with hotel and Front Office policies
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Front Desk Assistant Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 3 years of Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• A relevant supervisory/management certificate/diploma or degree, preferred

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

An Assistant Front Desk Manager with Conrad Hotels and Resorts is responsible for the overall daily operations of the Front Desk in check in and checks out including groups, VIPs and overseeing the availability of rooms.

What will I be doing?

As an Assistant Front Desk Manager, you are the first point of contact for dealing with all in house guest’s feedback. The position predominately involves face-to-face contact with Guests and represents Senior-level hotel management in their absence. Specifically, the Duty Manager will perform the following tasks at the highest level of service:

• Be available in the Front Desk area at all times to attend to matters, which require a decision to be made.
• Monitor the conduct and performances of all Front Desk, Groups and Telephone staff at work and report findings to the head of the department concerned for follow up.
• Monitor and ensure the cleanliness of the Front Desk area.
• Assist and coach staff in dealing with special requests and complaints.
• Ensure all house set up for the day’s arrivals are accurate and timely completed.
• Be aware of VIPs arrivals and departures together with the Guest Experience team.
• Ensure sufficient staffing at the desk to meet the activities for the day at the desk.
• Ensure that all Guest complaints are handled promptly and completely.
• Ensure new staffs are coached and has proper buddy in their Job skills training period.
• Recommend training opportunities and submit department monthly training schedule.
• Ensure that all house rules and regulations are adhered to.
• Assisting the Front Office Manager in conducting confirmation and yearly performance appraisal of staffs.
• Review Guest feedback from SALT and any other forms of feedback with staff and take corrective measures with staff concerned.
• Leverage on Artificial Intelligence (AI) / technology such as Kipsu, SALT and Synergy to proactively meet customers’ needs while shape culture and processes for innovation and continuous improvement.
• To ensure that the agreed standards of appearance and presentation are maintained at the Front Desk at all times.
• Ensure Brand standards are adhered by all staff by conducting audit
• Demonstrate thorough knowledge of all credit procedures and ensure they are applied properly.
• Offer current knowledge on all hotel products, services, policies, and emergency procedures
• Be aware of room availability and be ready to make decision for acceptance or refusal of lay-over business
• In charge of the hotel’s evening and night operation, representing the management
• Ensure the hotel’s night audit run daily and all public area are in order during the night.
• Be part of the hotel CERT team in emergency cases.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

As a support to Front Office, the Assistant Front Desk Manager is to lead the team on a daily basis, establishing a positive first impression for our guests. This role will foster a culture of success through strong leadership and team dynamic that enables an elevated guest experience.

What are we looking for?

An Assistant Front Desk Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 3 years of Front Office experience in the luxury hotel, leisure, and/or retail sector
• Current knowledge (proof of valid qualifications required) of health, safety, and security procedures
• Calm, efficient, and the ability to work well under pressure in different situations
• Excellent inter-personal and communication skills
• Proficiency with Microsoft Word, Excel, and Outlook computer programs
• A passion for delivering exceptional levels of Guest service
• Meticulous grooming and presentation
• Ability to work on your own or as part of a team
• A relevant supervisory/management certificate/diploma or degree, preferred

Job Title: Customer Engagement Specialist

Company: Capital C Corporation

Location: Singapore

About Us:

Capital C Corporation is a pioneering fintech company headquartered in Singapore, revolutionizing financial services across Southeast Asia. With a decade of industry experience coupled with an innovative startup mindset, we are deeply passionate about the potential in Southeast Asia to empower our users. Our technology is purposefully designed to reach and uplift underserved individuals and businesses through digitalization.

We provide an array of financial solutions, encompassing consumer services, support for MSME businesses, financing for two & four-wheelers, buy now pay later options, and salary advances customized for developing countries.

Our goal is to foster financial stability and empower individuals to achieve their financial goals. Be part of our journey to transform financial inclusion and enrich lives across Southeast Asia.

Our mission is simple yet powerful: "Driving financial inclusion, enhancing lives."

Position Overview:

We're seeking a proactive and results-driven Customer Engagement Specialist to join our team. In this role, you'll be instrumental in providing exceptional customer service, guiding customers through document submissions, and scheduling appointments to ensure a seamless experience.

Key Responsibilities:

• Act as the primary point of contact for document collection, guiding customers through the submission process or scheduling visits to our outlet.
• Respond promptly and effectively to customers' inquiries via calls, email, and chat, resolving doubts and queries about our products and services.
• No cold calling required; all outbound calls are directed to existing customers or prospects who have expressed interest in our services.
• Identify opportunities for upselling or cross-selling as needed.
• Maintain meticulous documentation of all customer interactions to ensure accurate record-keeping and seamless service delivery.
• Adapt to a dynamic, customer-centric role to deliver exceptional service.
• Employ effective sales tactics to achieve departmental goals and targets.
• 
  

Requirements:

• Good command of spoken English required; proficiency in Mandarin, Malay, or Tamil is a plus.
• No prior experience necessary; comprehensive training provided.
• Previous experience in telemarketing, call center, or related fields is advantageous.
• Exceptional communication skills with a confident and persuasive phone manner.
• Outstanding interpersonal skills, capable of quickly building rapport with diverse individuals.
• Proven track record of exceeding goals in a fast-paced environment.
• Strong team player with the ability to work independently when needed.
• Proficiency in basic Google Sheets and Excel preferred.
• Working Days: 5 days a week, from Mon - Sat (Rotating Shift - 1 off day in between)
• Working Hours: 10am - 7.30pm

Benefits:

• Competitive salary and incentive structure.
• Comprehensive training and ongoing support.
• Opportunities for career advancement and professional development.
• Dynamic and collaborative work environment.

How to Apply:

If you're a motivated individual with a passion for sales and want to make an impact in the fintech industry, we want to hear from you! Please submit your resume to [email protected].

Join us at Capital C and be part of a team shaping the future of finance!

We seek a talented and motivated Project Specialist with a background in the electrical or mechanical field, either as an Institute of Technical Education (ITE) or Polytechnic graduate. The ideal candidate will possess basic project management skills, familiarity with project management tools, and preferably have experience in the Non-Destructive Testing (NDT) sector. Effective communication with all project stakeholders, including clients and subcontractors, and internal communications within the WaveScan team is essential. The role also requires the ability to perform occasional engineering and troubleshooting work. As a Field Project Specialist, you will have the chance to collaborate closely with diverse stakeholders, overseeing the deployment of our technology, ensuring customer satisfaction across projects of varying scales, and operating our equipment on job sites. We seek an enthusiastic, entrepreneurial, and self-motivated individual who demonstrates excellent English communication skills and a "can-do" attitude. The ideal candidate should be open to learning in a dynamic and collaborative environment.

Responsibilities:

1. Project Management:

- Assist in the planning, executing, and monitoring of projects to ensure they are delivered on time, within budget, and in compliance with quality standards.

- Collaborate with the project team to set project goals and objectives.

2. Familiarity with Project Management Tools:

- Utilize project management tools to track progress, manage tasks, and report project status.

- Maintain accurate and up-to-date project documentation.

3. NDT Sector Experience:

- Apply knowledge of Non-Destructive Testing (NDT) principles and techniques to support project requirements.

- Contribute to the development and implementation of NDT procedures.

4. Stakeholder Communication:

- Effectively communicate with clients, subcontractors, and the WaveScan team to clearly understand project requirements and expectations.

- Provide regular updates on project status and address any concerns promptly.

5. Occasional Engineering and Troubleshooting:

- Perform occasional engineering tasks related to electrical or mechanical systems as needed.

- Troubleshoot technical issues and implement solutions to ensure project success.

Qualifications:

- Higher Nitec, Nitec, or Polytechnic diploma in Electrical Engineering, Mechanical Engineering, or a related field.

- Basic project management skills and familiarity with project management tools.

- Experience in the Non-Destructive Testing (NDT) sector is an advantage.

- Energetic and driven by personal motivation, reliable, and accountable

- Strong communication and interpersonal skills

- Possesses a Class 3 driving license

- Required to undertake international travel for assignments

Preferred Skills:

- Familiarity with project management software (e.g., Microsoft Project, Asana, Jira).

- Ability to work collaboratively with a diverse team of professionals.

- Proactive problem-solving, engineering, and troubleshooting abilities.

- Customer-focused mindset with excellent client interaction skills.

This position provides an excellent opportunity for a candidate with a strong engineering background and project management skills to contribute to challenging projects and further develop their career in a dynamic and innovative environment.

About Company:
Our client was established in 1990 and is one of Top 100 Best Employers in Singapore. It is the regional corporate headquarters, that leads and supports the Asia Pacific region in sales and marketing activities, service parts, accessories, and customer services, contributing to the overall development of the industry and the growing economies in the region.

Job Description:
- Partner with hiring managers to determine staffing requirements
- Support hiring activities such as internal & external advertisement
- Perform 1st selection of candidates by shortlisting and screening of candidates
- Coordinate and facilitate face to face interview between candidates and hiring managers- Recommend salary proposals
- Plan & drive ad-hoc HR events like career fairs, recruitment talks, etc.
- Provide support in the planning, implementation, and administration of staff welfare and benefits
- Plan and organize HR initiatives and staff welfare activities
- Manage and review HR policies and procedures to ensure compliance to labor laws
- Work with Regional HR to drive and execute DE&I initiatives and activities
- Other ad hoc duties as assigned by the company

Job Requirements:
- Degree/ Diploma in Business or Human Resources
- At least 1 year of HR experience
- Candidates with only internship experience in HR are welcomed to apply, training will be provided
- Good project management skill, strong coordination, creative and innovative thinking
- Confident to work and communicate with all levels of personnel, from entry level to top management
- Strong computer knowledge in Excel, PowerPoint and/or Automation tool
- Excellent verbal and written communication skills
- A self-starter as well as a good team player who is able to work independently
- Adaptable, flexible and comfortable to work in a Japanese company with a multicultural environment

Compensation:
- Working hours: Monday to Friday at 9am to 5:45pm
- Working location: CBD

About Company:
Our client was established in 1990 and is one of Top 100 Best Employers in Singapore. It is the regional corporate headquarters, that leads and supports the Asia Pacific region in sales and marketing activities, service parts, accessories, and customer services, contributing to the overall development of the industry and the growing economies in the region.

Job Description:
- Manage Service Parts and Accessories order and supply within and outside Asia Pacific regions
- Order management: to ensure smooth order receiving and processing
- Supply operation
- Handle enquiries from distributors
- Liaise with forwarders and suppliers on shipments arrangement
- Handling of shipment documentation, e.g. invoice, packing list, bill of lading etc. to ensure smooth custom & clearance by importers
- Handling of warranty claims, short mispacking report and logistics quality problem report
- Handles SAP payment of supplier and buyer invoices
- Prepare monthly report to report on KPI results
- Other ad hoc duties as assigned by the company

Job Requirements:
- 1–2 years of working experience in a similar role is preferred.
- Candidate with no experience but a background in logistics is welcome to apply.
- Strong verbal and written communication skills.
- Excellent analytical thinking and negotiation skills.
- Self-starter, well-organized, and comfortable working with numbers.
- Eager to learn quickly, open-minded to feedback, and committed to improvement.
- Proficient in MS Office, particularly PowerPoint, Excel, and Access.
- Knowledge of Power BI is an added advantage.
- A team player with a strong sense of responsibility who can work independently; mature, self-disciplined, and skilled in time management.
- Willing to travel within Asia if required.

Compensation:
- Working hours: Monday to Friday at 9am to 5:45pm
- Working location: CBD

Customer Service & Logistics Specialist

1 year contract, potential to renew

Come and join us!

Do you wish to work in a world-class organization trying your hands at something you have dreamt of doing?

“FIND YOUR PLACE” by joining a world-class MNC Healthcare company

Get an opportunity to explore new technology, learn new skills, enjoy the diverse and open culture, engagement and care, flexible working model, career opportunities, competitive salary and bonus, and endless amenities and benefits.

Company Description:

Our client is an MNC Healthcare company. As a focused healthcare company, with expertise in Innovative Medicine and MedTech, they are empowered to tackle the world’s toughest health challenges, innovate through science and technology, and transform patient care.

Job Purpose:

Responsible in ensuring customer satisfaction through effective management of the customer order processing function. Accountable for timely response to Customer/Customer Development/Sales team’s inquiries and resolving Order to Cash (OTC) process issues. Plan, co-ordinate and control the activities of the customer service team. To maintain and enhance customer relationships and in order to meet the organizational and operational objectives.

Duties and Responsibilities:

• Ensuring the day-to-day order management activities are executed flawlessly and timely.
• Works closely with Commercial partners to measure customer satisfaction relating to ordering process and delivery management.
• Responding to customer queries in a timely and accurate way, via phone, email or chat
• Build sustainable relationships of trust through open and interactive communication
• Order management inclusive the following:

o Processing of orders, consignment fill up, billing and returns

o Product recall handling – collection & replacement

o Generate backorder report

o Generate sales order report

• Consignment Inventory Management
• Project Management
• Participates Customer’s supply chain related meeting / review
• Actively notify management on the changing needs and recommends process changes to accommodate customer requirements.
• Responds to and resolves complex customer complaints.
• Work with 3PL/4PL to ensure service and order deliver on time to customers and collaborate on specific projects or initiatives to support business growth or process improvements
• Ensure Customer Service activities are aligned with the total Supply Chain strategies
• Participate actively in alignment and adherent to business objectives, policies and procedures
• Undertake any other duties or responsibilities deemed necessary for the advancement

Qualification:

• Degree Holder preferably in Business Management, Economics, International Studies, with minimum 1 year of Customer Service/ Supply Chain/ Order Fulfilment experience
• Experience in Healthcare sector is a plus
• SAP System knowledge, especially in “Order To Cash” process
• Basic Understanding of EDI or VMR or Order Management Process
• Basic Understanding of Return & Rejection Process
• Strong in Analytical Skill, Problem Solving and PC Literate
• Understanding of basic business finance
• Strong leadership and decision making skills
• Demonstrated ability to handle multiple tasks
• Ability to adapt to an ever- changing supply chain environment and organization development driven.
• Willing to work on Public Holiday / Extra Working Hours. Off-in-lieu/ Time-off will be compensated
• Strong application and knowledge of MS Excel, Words and PowerPoint

Interested parties, please apply through this link https://jnj-apac.talent-pool.com/projects OR click on APPLY button.

Alternatively, you can share your CV at [email protected]

EA License: 94C3609

Reg No: R1440247

Based in Singapore,the regional hub for Asia Pacific (AP) and top-ranked biopharmaceutical company on The Straits Times and Statista’s list of Best Employers in Singapore for two consecutive years (2020, 2021).

Join the premier biopharmaceutical company that has been in Singapore for more than 25 years and in AP for over 60 years.

We are investing in ourselves to change the way our company develops and harnesses the power of Artificial Intelligence. If you're eager to spearhead groundbreaking technologies that will make a meaningful impact on people's lives within a world-renowned pharmaceutical company, then look no further, we have the perfect role for you!

The AI Engineer will redefine what’s possible and unleash the potential of Artificial Intelligence. Reporting to the Director of Engineering in Hyperautomation & AI within our Chief Technology Office, this position is responsible for integrating AI models into production systems to ensure seamless operation for our company. The ideal candidate is a tenacious problem solver with the keen ability to move with urgency to create sustainable solutions.

Join our team as we pioneer innovative solutions that redefine the boundaries of pharmaceutical advancements on a global scale.

Key Responsibilities:

· Write efficient and maintainable code following best practices in software engineering.

· Working with DevSecOps tools for deploying and versioning code.

· Conduct thorough research and analysis of retrieval techniques, language models, and generative AI methodologies.

· Collaborate with data engineers to ensure data pipeline efficiency and accuracy.

· Continuously iterate and refine retrieval augmented generation (RAG) methods and processes based on experimentation, analysis, and feedback. This will include embedding, chunking, loading, and search algorithm setup.

· Experiment with different retrieval strategies, including information retrieval, nearest-neighbor searches, or knowledge graph-based retrievals, to augment generative AI models.

· Algorithm Optimization - Optimize and fine-tune AI models for performance, scalability, and accuracy.

· Work closely with cross-functional teams, including product managers, data scientists, and software engineers, to understand requirements and deliver AI-driven solutions.

· Present findings and insights to stakeholders and contribute to strategic decision-making.

· Document AI models, algorithms, and processes thoroughly.

· Prepare technical reports and presentations to communicate results and methodologies.

· Stay up to date with the latest advancements in AI and machine learning technologies.

· Participate in Agile ceremonies with the team to execute on prioritized projects and features.

· Implement automated testing and monitoring techniques to ensure the accuracy and reliability of AI systems.

Education:

· Candidates are evaluated case-by-case but appreciate qualifications in quantitative, scientific and technology disciplines such as Mathematics, Statistics, Computer Science, Data Science, Analytics, Physics, and Bioinformatics.

Requirements:

· 2+ years of experience in AI Engineering.

· Strong programming skills in Python.

· Familiar in building scalable AI Solutions within a modern technology stack which includes cloud services, data pipelines, database, and other necessary tooling.

· Familiar with CI/CD and test-driven development

· Experience in building Restful APIs for AI models.

· Familiar with of machine learning concepts (i.e. neural networks, optimization algorithms, evaluation metrics).

· Familiar with Retrieval Augmented Generation (RAG) techniques

· Familiarity with prompt engineering techniques, such as instruction design, template-based approaches, rule-based conditioning, or fine-tuning strategies.

· Strong communication and collaboration skills.

· Must be analytical, detail-oriented, and able to manage multiple projects simultaneously.

Preferred:

· Experience working in an Agile Methodology.

· Additional programing languages such as Node.js / TypeScript, C#, or Java

· Demonstrated experience in developing and refining prompts for generative AI models, preferably in creative or text generation domains.

· Experience with AWS Cloud.

· Experience with building, deploying, and managing docker images.

What we look for…

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us — and start making your impact today.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace

Responsibilities

• Ability to lead the team and assist in preparation of BIM model and content for BIM Coordination meetings
• Adhere to BIM execution plan and project workflow criteria under the direction of Architect incharge
• Support project team and efficiency in workflow to achieve BIM deliverables as per requirements timely
• Leveraging BIM software and tools as a methodology to coordinate design documentation
• Assist in updating BIM standard and template for the project
• Be familiar with BIM submission, regulations and guidelines
• Provide guidance and conduct in-house BIM training to other team members
• Develop discipline specific BIM modelling content

Requirements

• Degree in Architecture or equivalent from any recognised tertiary institution preferred
• Specialist Diploma in BIM
• Minimum 5 years relevant working experience in building construction (Architecture), Singapore
• Good knowledge of Authorities' requirements and overall project process
• 5 days work week, Mondays to Fridays
• Working location: Central, Singapore

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

Job Qualifications:

• Experience working with Microsoft products preferred (Teams Meetings & Events, Yammer, Stream, SharePoint)
• Experience managing Unified Communication Tools preferred (web and video conferencing, mobility, desktop sharing, instant messaging)
• Experience with Hardware and Software Encoders (Tricaster, Wirecast, vMix, OBS) preferred
• Experience with network configuration and support preferred
• Strong interpersonal skills
• Proactive approach to work
• Strong communication skills
• Strong process and detail orientation
• High level of initiative and assertiveness
• Results oriented
• Ability to coordinate and leverage resources to deliver against objectives
• Creative problem-solving skills
• Project Management skills
• Strong teamwork and collaboration skills
• Requirements:
  
  • Bachelor’s degree preferred
  • 5 - 10+ years of experience working as a meetings and event producer or related
  • Experience working with agile methodology and routines
  • Demonstrated ability to understand and discuss technical concepts, manage tradeoffs, and evaluate requests with stakeholders, managing conflicting requests and priorities
  • Demonstrated effectiveness in working cross-functionally to deliver products/services
  • Excellent verbal, written, and presentation communications skills.
  • Excellent interpersonal skills – can build relationships and lead and influence across a large, highly networked organization
  • Experience working in a complex organization
  • Self-starter with a problem-solving mindset; ability to work with minimal supervision, and to effectively delegate work to others
• Skills: Live Production, Microsoft Teams, Microsoft Stream, Encoding, Live Events, Audio Visual, Unified Communications. NDI, Networking, Agile

Who is Taco Bell?

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favourite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. That’s right… Taco Bell has 8,200+ restaurants in over 32 countries around the world, with offices in the U.S., Canada, UK, India, Australia, and Singapore. And we don’t plan to stop there.

We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands.

Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries.

We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.

And all of that comes with fun, year-round events like holiday and cultural festivities, development opportunities you can take advantage of from anywhere you are, and random recharge days – just to name a few. We truly believe that where you work matters and taking care of our employees matters as much to us as taking care of our fans.

At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fuelled fun? Learn more about the career below.

What is “Live Más”?

Equally important to the job role and responsibilities is making sure the Franchise Training Specialist can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you.

About the Job:

Reporting to the Human Resources Lead, this role directly affects the productivity and knowledge of Franchise restaurant employees and the Franchise operations team.The Franchise Training Specialist develops, designs, and/or executes learning solutions to support the learning, growth, and development of Franchise employees, to better enable restaurant operations, reduce employee turnover, and provide a better guest experience.

The Day-to-Day:

People Development

· Partner with operations to ensure franchise restaurants maintain ongoing employee training and development, and employee development aligns with bench succession plans to support projected restaurant growth

· Leverage culture and people capability to fuel brand performance

Restaurant Standards & Core Curriculum

· Support implementation and rollout of training materials and curriculum in all restaurants of the organization

· Develop training materials for franchise-driven standards

· Align with Taco Bell International on approval of new training content to ensure consistency with global standards

· Coach franchise RGMs to ensure training systems are properly followed

Learning Management System

· Manage day to day user provisioning, training content repository, and curriculum assignment

· Review reports and follow-up on any identified training gaps or issues

New Restaurant Openings

· Partner with Taco Bell corporate training and operations leaders to develop detailed training execution plan for restaurant openings

· Provide pre-and post-opening training guidance to ensure proper training processes are followed

· Manage printing and delivery of training materials to ensure each restaurant has complete training materials prior to openings

New Initiatives

· Develop training materials for franchise-driven marketing windows and promotions

· Partner with corporate training and operations leaders to develop and execute training plans for franchise-driven and corporate-driven marketing windows and promotions

· Manage printing and delivery of training materials to ensure each restaurant has complete training materials several weeks in advance of product or promotion launch

Is This You?

· Bachelor’s Degree or equivalent experience

· 2+ years’ experience in Franchise Training delivery

· Previous experience in coaching franchise partners and in-store team members

· Previous experience with Learning Management System administration preferred

· Advanced computer skills (able to work effectively within design programs)

· Strong project planning and execution skills

We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people’s lives with Más!

· We are about more than just building restaurants—we connect with our fans through their passions including sports, gaming, and music

· We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle

· We foster a culture of authenticity and believe all people can make a difference

Responsibilities:

• Lead, manage and supervise staff
• Engage in yearly negotiations for ocean and air freight contracts
• Maintain efficient daily communication with internal teams and external partners
• Compile and report monthly volume tonnage, KPIs, and performance evaluations
• Conduct market analysis for the shipping industry
• Develop operational solutions and implement cost-saving measures
• Lead a team, providing not only supervisory support but also knowledge transfer to team members

Requirements:

• Lead, manage and supervise staff
• Degree in Supply Chain/Logistics or Business or related field.
• At least 5 years of working experience in a similar industry.
• Profound expertise in ocean and air freight industry.
• Proficient in using MS Office Applications.
• Good in presentation and negotiation skills.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R23117344

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.