Total 979 help desk specialist job vacancies in Singapore

Senior Specialist, PV

• Based in Singapore, the regional hub for Asia Pacific (AP) and top-ranked biopharmaceutical company on the Straits Times and Statista’s list of Best Employers in Singapore for two consecutive years (2020, 2021).
• Join the premier biopharmaceutical company that has been in Singapore for more than 25 years and in AP for over 60 years.

The Senior Specialist, PV is responsible for adverse event management including aggregate and individual case safety report (ICSR) health authority submissions and compliance monitoring. They are also responsible for PV activities (as delegated or assigned by their Manager) which may include but are not limited to: PV intake, management and negotiation of local PV agreements, local due diligence activities, participation in audits and inspections and related readiness activities, review of local initiatives for compliance with PV requirements, SOP management, local training, communication of safety issues, people development, special projects as assigned and is able to work on these delegated activities independently.

WHAT YOU WILL DO

1. Serves as the point of contact for the local Health Authority for PV related questions when assigned by the PV Lead and in their absence.

2. If serving as the local QPPV / Local PV Contact / Local Responsible PV Person or Backup, complies with all requirements mentioned in the local laws and regulations.

3. Responsible for execution of local PV processes and activities in collaboration with internal functional areas and external parties as assigned.

4. May coordinate translation of PV documents and ensure a QC check is performed by a second person for any in-house translations (as applicable).

5. Serves as SME and supports local PV audits and inspections including readiness activities and supports other audits/inspections including the development of CAPAs in response to findings/observations.

6. Responsible for reporting adverse experiences or events (AE) or product quality complaints (PQCs) associated with the use of our company products in compliance with Corporate Policy 01: Patient Safety.

7. Participates in and supports audits of contractual partners/vendors as necessary.

8. Participates in compliance activities and coordinates the preparation of necessary corrective actions locally for late reporting countries covered by the country operation.

9. Assists in developing and maintaining local procedures (in compliance with regional and global standards), to ensure global quality PV data and evaluates processes for potential improvement in efficiency and effectiveness.

10. Supports PV Lead in maintaining the local PV Training matrix and onboarding plans as assigned.

11. Supports the development and maintenance of local PV controlled documents (e.g., Company Core Pharmacovigilance Documents, training materials, etc. as applicable) ensuring that they are kept current.

12. Conducts and/or supports PV self-inspections as required by PV Legislations (where applicable).

13. Proactively identifies procedural gaps and challenges and implements solutions in collaboration with all affected stakeholders.

14. Responsible for completing all required/applicable trainings assigned at time of hire and after hire by the due dates, before performing the activity.

15. Supports training of local company staff, distributors, vendors, and business partners and can provide training as applicable.

16. Responsible for managing and performing local literature screening and assessment in accordance with company procedure and local requirements (as applicable).

17. May be responsible for Health Authority Website Monitoring for potential safety issues, safety alerts, and new/revised PV requirements in compliance with company procedures and local legislation (as applicable).

18. May be assigned responsibility for ensuring appropriate PV language is included in country PV agreements, liaising with business partners, vendors and Alliance Managers as required, performing local qualification/due diligence activities, compliance reviews, and ensuring maintenance of the business partner data tracking system.

19. As delegated by PV Lead, collaborates with internal stakeholders to ensure local implementation of Post approval Safety Monitoring Program (PSMP) plan in compliance with local legislation (as applicable).

20. May be responsible for reviewing, providing input and approving local initiatives (e.g., digital interfaces, marketing initiatives/ patient programs, organized data collection systems, etc.), and other programs to ensure compliance with PV requirements, as applicable.

21. As assigned by PV Lead, responsible for scheduling and coordinating submission activities for PSURs and other Aggregate Reports to the local Health Authority in compliance with company procedures and local legislation (as applicable).

22. As assigned by PV Lead, responsible for ensuring appropriate implementation and oversight of Risk Minimization Measures, and Additional Risk Minimization Measures locally as per department policy and ensures compliance with local legislations.

23. As assigned by PV Lead, prepare/maintain/submit local RMPs to the local HA (as applicable).

24. Support local implementation of applicable business continuity plans (as applicable)

25. Responsible for filing, storage and archiving of safety-related documentation in accordance with company’s policies and local requirements.

26. Serves as local Subject Matter Expert on relevant PV regulations, processes and procedures.

27. Liaises with the local business units to keep them apprised of safety activities and provides input on strategic decisions.

28. Represents PV in cross-functional organizational and alliance partner forums as needed.

29. Participates on local company committees and councils for matters impacting PV as assigned.

30. May participate on special projects or rotational assignments within or outside of IPV as part of their professional development.

WHAT YOU MUST HAVE

To be successful in this role, you will have:

Education:

· Health, life science, or medical science degree or equivalent by education/experience

· Experience in the pharmaceutical industry is preferred

· Supervisory experience managing people/teams/contractors

· Strong leadership, communication, decision making, and problem-solving skills

· In-depth knowledge of AE reporting requirements and relevant PV regulations, PV quality management systems and be an expert in PV processes and activities.

· Experience with PV audits and/or PV Health Authority Inspections

Job-specific competencies & skills:

· Must be fluent in English (written and spoken) while proficient in local language

· Ability to travel within the region and globally

· Excellent interpersonal communications, organizational, and presentation skills

· Excellent negotiation and influencing skills

· Ability to work in partnership with others (internally and externally) to accomplish quality goals

· Ability to interface broadly with colleagues within related functions and cross-functionally and be able to work independently with no supervision except in the most complex of situations.

· Demonstrates skills to drive change that enhances processes within the company or cross-functionally that improve quality and /or add value to the business.

· Demonstrates strong strategic thinking and project management skills including prioritization of tasks.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace

The Business Incident Response (BIR) team is a specialized group that provides rapid and holistic resolution of critical escalations that threaten businesses' and partners' brands, relationships, and revenue streams. The team offers dedicated support to advertisers who experience friction on our platforms.

By leveraging cross-functional partnerships, the BIR team delivers an immediate and personalized experience for constituents and stakeholders during times of crisis. The team operates off-process and overrides barriers to ensure swift issue resolution, prioritizing resources dynamically to assume ownership over mission-critical incidents.

The escalations handled by the BIR team are complex and require expertise in areas such as operations, policy, process, and project management. The team comprises best-in-class specialists who leverage their skills to deliver outsized impact.

To succeed on the BIR team, you must be passionate about social media, real-time crisis management, and working collaboratively in a fast-paced environment. You should have a strong interest in customer support and working cross-functionally with multiple domains, including policy and process. You must be comfortable with ambiguity and able to make quality decisions while remaining open-minded and flexible to feedback. You should be at ease in communicating relevant content and context to inform and enable internal and external partners, including executive level communication.
Successful candidates for this team are curious, resourceful, adaptable, influential, have a bias toward action, are comfortable with taking intelligent risks, and able to establish a collaborative network with partners across multiple domains. They have a proven track record of adjusting to dynamic environments while handling multiple workstreams and maintaining effective communication with all stakeholders, both internal and external.

Responsibilities

• Review, investigate, and coordinate end-to-end resolution of high risk escalations, adhering to process and policy frameworks.
• Communicate effectively with stakeholders, including external clients, internal partners, and leadership, serving as primary communication channel on critical escalations.
• Cooperate with cross-functional partners across the business to coordinate work, develop relationships, and execute assigned tasks within scope and timelines.
• Perform root-cause analysis, draft post-mortem reports, and drive innovation by proposing improvements to existing processes.
• Adopt best practices, provide team 'oncall' coverage (including weekend/holiday) on a rotational basis, and stay up-to-date with mandatory training and knowledge in areas of interest to the business.

Minimum Qualifications

• Demonstrated understanding of how the broader social media landscape operates in the industry.
• 5+ years of experience working in customer support, including domains such as online operations, escalations, information systems, compliance, risk management, policy, legal operations or management consulting.
• Demonstrated experience thinking strategically about complex issues leading to thoughtful recommendations, and making quality decisions when dealing with ambiguous situations.
• Demonstrated experience in identifying trends and partnering with cross functional teams to improve customer outcomes.

Preferred Qualifications

• Experience with analytical tools (i.e. Excel, SQL, Tableau).
• Understanding of the power of social media for businesses and the issues that are inherent to it.
• Experience influencing others leveraging data, analysis and vision.
• Experience working directly with global, cross-functional teams to solve issues and develop solutions.
• Familiarity with Meta's suite of products.
• B.A. or B.S. degree in a related discipline such as Business, Legal, Public Policy, International Relations, or Computer Science.

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Benefits

1. Competitive Salary: Up to $4,500 basic + variable bonus.
2. Work-Life Balance: 5-day work week (Monday to Friday), 9 am to 6 pm.
3. Growth Opportunities: Develop your career in a fast-paced, dynamic marketing environment.
4. Creative Freedom: Lead exciting campaigns and bring your innovative ideas to life.
5. Location: Work at a modern, centrally located office at 8 Ubi Road

Job Description

We are looking for a Senior Digital Marketing Executive to join our team and help shape the future of our brand. If you’re passionate about social media, content creation, and digital marketing, this is your chance to make an impact. You will be responsible for developing and executing strategies that drive engagement, boost brand presence, and ensure our digital campaigns hit the mark.

Roles & Responsibilities

• Marketing Strategy: Develop and execute marketing strategies that align with business goals.
• Content Creation: Lead content creation across various digital platforms, including short-form videos and engaging social media posts.
• Campaign Management: Oversee paid social media campaigns to maximize reach, engagement, and conversions.
• Influencer Relations: Work closely with KOLs and influencers to amplify brand visibility.
• Livestream Hosting: Manage and host engaging livestreams for product launches and promotions.
• Analytics: Track, analyze, and report on campaign performance, providing insights for optimization.
• Collaboration: Partner with cross-functional teams to ensure campaigns align with overall business objectives.

Requirements

• Education: Degree or diploma in Marketing, Communications, or a related field.
• Experience: Minimum 2-3 years of experience in a digital marketing role, ideally in the FMCG or beauty industry.
• Skills: Strong knowledge of social media platforms (TikTok, Instagram, Facebook) and experience in managing paid ad campaigns.
• Passion: Genuine interest in social media trends and content creation, particularly short-form videos and livestreaming.
• Language: Proficiency in English (both written and spoken). Basic Chinese is a plus.
• Creative: A keen eye for aesthetics and an ability to produce engaging digital content.
• Tools: Familiarity with digital marketing tools like Google Analytics, social media ad platforms, and WordPress.

Additional Information

• Salary: Up to $4,500 basic + variable bonus
• Working Hours: 5-day work week, 9 am to 6 pm
• Location: 8 Ubi Road 2, Zervex, Singapore (408538)

Job Description:

We are looking for a highly motivated DevOps System Automation Specialist to join our dynamic team. As part of exciting public service projects, you will collaborate with multidisciplinary teams of designers, developers, and business experts to create innovative solutions that blend the digital and physical realms. Your work will have a meaningful social impact, helping improve the future of services.

What To Expect:

• Automation & Architecture: Lead the development and management of internal engineering productivity tools and environments, driving automation, availability, scalability, and resilience.
• Cloud Expertise: Architect and plan for cloud deployments (both private and public) and provide hands-on DevOps architecture implementation and operational support.
• Continuous Improvement: Develop and operate continuous integration and deployment pipelines to enhance development efficiency.
• Monitoring & Problem-Solving: Implement monitoring automation to detect, predict, and prevent issues in the environment and codebase, ensuring smooth operation.
• Collaboration & Innovation: Work closely with cross-functional teams in an Agile environment, hands-on coding and mentoring, often in a pair programming setup.
• Future-Proofing: Ensure that all technical environments are future-proofed with best practices, processes, automation, and high levels of documentation.

How to Succeed:

• Educational Background: Degree or Diploma in Computer Science/Engineering, Information Technology, or related disciplines.
• Technical Expertise:Strong experience in DevOps automation, containerization, and orchestration using tools like Kubernetes, Terraform, Ansible, and Docker.
  Proficiency in scripting languages such as Python, Bash, JavaScript.
  Cloud computing deployment and management experience, particularly with AWS.
• Agile & Networking:Practical experience working on Agile projects.
  Strong understanding of networking fundamentals.
• Preferred:Experience with highly scalable distributed systems.
  A broad knowledge base covering operating systems, networking, distributed computing, and cloud computing.

Why Join Us?

• Innovative Projects: Be part of creating future-forward solutions that improve how we live as a society, with a focus on service .
• Collaboration & Learning: Work in highly collaborative, Agile teams where innovation is encouraged, and continual learning is supported.
• Impactful Work: Help design systems that will shape the future of service delivery, making it both functional and delightful for end-users.

Maltem Singapore is currently seeking a Junior Data Management Specialist for our Wealth Management Client.

Summary:

Support Research Data Management BAU and projects.

Skillset Requirements:

• Possess a degree in Engineering, Computer Science/Information Technology or related fields from recognized tertiary institution.
• Data Operations, Data Quality Checks and UAT focused is a must.
• Relevant experience in interacting and liaising with Vendor counterparts.
• Possess 1 to 3 years of relevant data operations working experience.
• Experience in managing data reconciliation/quality checks/dashboarding (implementation, monitoring and troubleshooting).
• Ensure that the data issues are actively detected, tracked, and fixed without breaching SLA.
• Hands on experience in Snowflake and Tableau.
• Basic Python will be advantageous.
• Experience in performing User Acceptance Testing (UAT).
• Able to work closely with business end-users, Data Vendors, Data Product team and Data Engineers to facilitate ingestion of new data and provide support existing data while adhering to our established data framework processes.
• Experience in in providing documentation support, e.g. in technical/functional specifications.
• Able to provide clear requirements and collaborate with Data Engineers to enable robust and scalable design of data solutions for data ingestion and management across our diverse range of datasets.

About InterOpera

InterOpera (https://www.interopera.co/) develops digital infrastructure and solutions for environmental attributes. We are part of the global transition to net-zero and sustainable energy. We streamline the sustainability process for businesses, aggregate green data, RECs, and carbon credits, and facilitate the entire lifecycle of green attributes, including registration, issuance, management, trading, retirement, and analysis. Our vision is to digitally bridge sustainability and financial markets for a connected and sustainable future.

Overview

The Client Success and Operations Specialist is a dual-role position responsible for ensuring exceptional client satisfaction and managing key operational activities. This role will drive client onboarding, support client engagement, and oversee operational processes including HR and finance administration. The successful candidate will be the main point of contact for clients and internal teams, ensuring seamless service delivery and smooth operations.

Key Responsibilities:

1. Client Success Management

• Onboarding and Implementation:
  • Guide new clients through platform registration, asset registration, and documentation submission.
  • Provide training tailored to client needs, including document submission and tracking Renewable Energy Certificate (REC) issuance.
  • Support clients in setting up systems and workflows for platform integration.
  • Facilitate smooth transitions for trial clients to subscription plans.
• Client Support and Engagement:
  • Address client issues by collaborating with internal teams (engineering, product, and operations) to resolve them efficiently.
  • Regularly communicate progress on initiatives and product updates to clients.
  • Ensure clients utilize the platform effectively to maximize value and satisfaction.
  • Monitor contract terms and conditions, inform the Business Development (BD) team of contract renewals, and assist in converting clients to subscription plans.
  • Product Feedback and Development:
  • Act as a consultant to clients, helping them align platform usage with business goals.
  • Gather client feedback and report it to the product team, advocating for product improvements and new features.
  • Initiate product enhancement initiatives based on client feedback to improve the user experience.
• Upselling and Cross-Selling:
  • Identify opportunities for additional services or products that benefit clients.
  • Work closely with clients to tailor solutions that meet evolving needs, driving account growth and revenue.

2. Operations Specialist

• Strategic Operations & Transformation:
  • Support senior management to coordinate and manage strategic operational projects aimed at digitalising and streamlining operational and business processes to achieve greater efficiency internally and product excellence for clients.
  • Acquire, research, and internalize domain specific business know-how and processes and operationalise it within the company.

• Administration Support:
• Manage employee onboarding, off-boarding, and contract administration.
• Handle monthly payroll, employee tax filings, and support HR policy development.
• Act as the point of contact for finance operations, collaborating with external finance partners.
• Oversee office management tasks such as ordering supplies, collecting mail, and managing paperwork.
• Organize invoices and bills, ensuring proper documentation.
• Initiate payments in the banking system for approval, serving as the transaction maker.

3. Requirements for the role

• University degree or diploma with 1-3 years of relevant experience
• SGD 3,000 - 5,500 per month
• Prior experience in customer success in the software/technology sector preferred
• Proficient with Google Workspace and Microsoft Office Suite
• Proficient in English and ideally one other Asian language
• Driven and result-oriented individual
• Excellent interpersonal and communication skills
• Flexible mindset and good learning attitude

This role offers an opportunity to play a key part in driving client success while supporting and transforming the operational backbone of the company.

Job Description:
We are looking for a highly motivated DevOps System Automation Specialist to join our dynamic team. As part of exciting public service projects, you will collaborate with multidisciplinary teams of designers, developers, and business experts to create innovative solutions that blend the digital and physical realms. Your work will have a meaningful social impact, helping improve the future of services.

What To Expect:

• Automation & Architecture: Lead the development and management of internal engineering productivity tools and environments, driving automation, availability, scalability, and resilience.
• Cloud Expertise: Architect and plan for cloud deployments (both private and public) and provide hands-on DevOps architecture implementation and operational support.
• Continuous Improvement: Develop and operate continuous integration and deployment pipelines to enhance development efficiency.
• Monitoring & Problem-Solving: Implement monitoring automation to detect, predict, and prevent issues in the environment and codebase, ensuring smooth operation.
• Collaboration & Innovation: Work closely with cross-functional teams in an Agile environment, hands-on coding and mentoring, often in a pair programming setup.
• Future-Proofing: Ensure that all technical environments are future-proofed with best practices, processes, automation, and high levels of documentation.

How to Succeed:

• Educational Background: Degree or Diploma in Computer Science/Engineering, Information Technology, or related disciplines.
• Technical Expertise:Strong experience in DevOps automation, containerization, and orchestration using tools like Kubernetes, Terraform, Ansible, and Docker.
  Proficiency in scripting languages such as Python, Bash, JavaScript.
  Cloud computing deployment and management experience, particularly with AWS.
• Agile & Networking:Practical experience working on Agile projects.
  Strong understanding of networking fundamentals.
• Preferred:Experience with highly scalable distributed systems.
  A broad knowledge base covering operating systems, networking, distributed computing, and cloud computing.

Why Join Us?

• Innovative Projects: Be part of creating future-forward solutions that improve how we live as a society, with a focus on service .
• Collaboration & Learning: Work in highly collaborative, Agile teams where innovation is encouraged, and continual learning is supported.
• Impactful Work: Help design systems that will shape the future of service delivery, making it both functional and delightful for end-users.

Job Profile Summary:

You will be processing the applications and executing the due diligence checks for candidates who are applying to be Representatives with the Company. You are required to ensure all processes are carried out in accordance with Standard Operating Procedures (“SOP”) with high level of accuracy and, within stipulated turnaround time (“TAT”).

Job Description:

• Processing of applications for candidates who are applying to be Representatives with the Company.
• Execution of required due diligence checks and documentation relevant to the Fit and Proper Certification of Representatives under the Representative Notification Framework (“RNF”).
• Execution of checks with Past or Current principal(s) / employers (s), Education Institutions or Professional Body
• Liaison with internal and external stakeholders (e.g. Agency Leaders, Candidates and Verifiers) to carry out the required due diligence checks.
• Timely and accurate record keeping, documentation and reporting.
• Ensure all processes are carried out accurately and timely in accordance with Standard Operating Procedures (“SOP”).
• Identify opportunities to reduce manual work through process automation, digitalization and/or system enhancements.
• Other ad-hoc tasks as assigned.

Who we are looking for:

Competencies & Personal Traits

• Strong interpersonal and communication skills.
• Confident in decision making and problem solving.
• Ability to adapt to fast-paced and challenging work situations.
• Meticulous, with eye for details.
• Curiosity in exploring new tools and solutions to address operational needs.

Working Experience

• Relevant working experience will be advantageous.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint) will be advantageous.
• Familiarity with mail merge, spreadsheet management, and basic data analysis will be advantageous.

Education:

• Diploma/Degree in Business Management

Language:

• Strong command of English

Concentrix

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix and work with energetic people who strive to enjoy every day.

At Concentrix, we create game-changing customer journeys that help brands grow, across the world and into the future. We strive to find and grow exceptional people like you.

A leading global provider of customer experience (CX) solutions and technology, we continue to offer revenue generation services with an expanded global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands.

Working at Concentrix, you will be a part of an engaging, energetic, and entrepreneurial work environment while having the stability and influence of a nearly 20-year industry leader behind you. This is a place where you can GROW, both personally and professionally, while expanding your skills in sales, customer success and people management.

Senior Sales Support Specialist – South Korea + SEA

Reporting to the Sales Manager, the Senior Sales Support Specialist will play a pivotal role in supporting the Enterprise Sales and Customer Success teams across South Korea and SEA. You will be instrumental in driving sales renewal rates by managing pre- and post-sales administrative tasks, enabling smooth lifecycle selling.

This permanent position offers an exciting opportunity to join the pioneering Sales Support Desk team in Singapore. We are looking for individuals who are independent, meticulous, have an eye for large data management and comfortable to manage ambiguity situation while establishing new processes and workflows. Handling confidential information with integrity and escalating complex issues to appropriate channels will be key.

Successful candidates will be the subject matter expert to present accurate sales quotation, review sales contracts, update accounts notes in CRM system, perform customer research, identify high-risk customer accounts, gather and develop sales data mapping to help the sales team overcome customer objections and mitigate risks. Along the way, you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!

What you’ll experience with us

Sales Administration Support

• Relieve internal and external sales teams of pre- and post-sales administrative duties.
• Maintain accurate sales quote documentation, including pricing and configurations.
• Update customer contact information across CRM and sales pipeline systems.

Administrative Tasks

• Process sales orders, enter sales data, and review sales contracts.
• Prepare sales quotations, manage invoices, and track documents.
• Create sales renewal packages with historical pricing, subscription statuses, and discount data.
• Handle sales bookings, including purchase order processing and booking reconciliation.

Data Management and Analysis

• Identify renewal opportunities by analyzing data sets and participating in sales cadence meetings.
• Investigate sales trends related to downsell or churn and support high-risk renewals using CRM ticketing platforms.

Reporting and Standardization

• Prepare sales data documents, generate ad-hoc reports, and drive process standardization to maintain database accuracy.
• Perform quality assurance and update process documentation as needed.

Client and Stakeholder Engagement

• Act as a subject matter expert, ensuring database integrity and responding professionally to customer and stakeholder queries.

We’ll be a great match if you…

• This role will require you to provide administrative sales support to our internal and external stakeholders across South Korea and SEA.
• Fluent in Native Korean and proficient in English (B1/B2 level) to drive business conversations across South Korea and SEA.
• 2-5 years of relevant working experience in administrative function with advance knowledge in Microsoft Office (Excel, Word).
• High integrity to manage confidential internal and external client information.
• Independent individuals with team-player mindset.
• Strong attention to detail and a strong sense of responsibility to manage large and complex data.
• Strong sense of accountability to manage high priority escalation.
• Demonstrated aptitude to learn and optimize new technology and data.

Other Information

• Office Address: 80 Pasir Panjang Rd, #15-83/84 Mapletree Business City II, Singapore 117372 (nearest MRT: Labrador Park).
• 5 days’ work week (Mon – Fri / regular working hours).
• Permanent position, hybrid working arrangement model.
• Comprehensive healthcare, medical plans and flexi benefits.
• Annual Leave and Paid Sick Leave are covered.
• Onboarding and on-the-job learning programme will be provided.

Uninterrupted home-based internet is required for this role. Applicants should have sufficient internet access in their homes to attend and host video calls, as well as perform essential functions of the role which include downloading and uploading of large files to shared network drives.

All shortlisted candidates will be contacted.

Client Summary

The company is a global corporation with significant international presence, including production sites, R&D centers, and sales offices worldwide. They manufacture high-performance synthetic rubber products, offering a broad portfolio of materials such as SBR, NBR, EPDM, BR, and TPE. These products are widely used across industries such as automotive, construction, electronics, industrial manufacturing, and consumer goods.

The Job

• Assist the Assistant / QA Manager in driving the improvement of the Quality Management System (QMS) across all departments to ensure full compliance with IATF 16949 standards.
• Conduct specification reviews, CSR assessments, and gap analysis.
• Oversee daily production batch release activities; familiarity with SAP is a plus.
• Lead efforts to improve CPK and conduct monthly reviews of MRB and freeze inventory.
• Manage documentation and reports related to IATF Core Tools (PPAP, APQP).
• Issue, review, and verify Corrective and Preventive Actions (CAPA) for internal and external quality issues (raw materials, finished products, shipment, and logistics).
• Generate, review, and update quality-related procedures and instructions.
• Participate in Management Reviews and report at monthly quality meetings.
• Contribute to the revision of FMEA and Control Plans.
• Assist the QA Manager in handling customer complaints and investigations.
• Support the QA Manager during plant audits (external, internal, customer, and supplier audits).
• Perform other tasks as delegated by the Assistant / QA Manager.

The Talent

• Degree in Engineering, Chemistry, Science, or a related field.
• 3-5 years of experience in a Quality Assurance department.
• Strong knowledge and understanding of ISO 9001, IATF 16949, or similar quality systems, with experience in managing audits.
• Good communication skills and ability to work collaboratively in a team and individually.

Other information

• Location: Jurong Island, company bus provided at Jurong East.
• Transport Allowance
• Site allowance

Next Steps:

• Interested applicants, please send your resume to [email protected] with your current and expected salary. Only shortlisted candidates will be contacted.

You will be joining a world-renowned luxury brand committed to excellence, quality, and exceptional client experience. As our client continue to expand and innovate, they are seeking a dynamic Compensation and Benefits Specialist to contribute to the HR team. This role is ideal for someone with a strong understanding of HR practices, who thrives in a fast-paced, high-end environment, and is ready to enhance our compensation and benefits functions.

Role Summary:

The Compensation and Benefits Specialist will play a key role in supporting our HR function by managing and optimizing compensation structures, benefits programs, and other reward strategies. This role requires a blend of analytical and strategic thinking to ensure our offerings remain competitive and attract top talent.

Key Responsibilities:

Compensation Management:

• Assist in developing and maintaining compensation structures, job grading, and salary bands to align with industry standards.
• Conduct regular market benchmarking and salary reviews to ensure competitive positioning within the luxury sector.
• Prepare compensation data and analyses to support HR planning and budget forecasting.

Benefits Administration:

• Oversee and administer employee benefits programs (healthcare, retirement plans, leave policies, etc.), ensuring compliance with local regulations and company policies.
• Coordinate with external vendors and stakeholders to optimize benefit offerings and ensure smooth service delivery.
• Communicate benefits changes and updates effectively to employees.

Policy Development & Compliance:

• Support the development and implementation of HR policies related to compensation, benefits, and rewards.
• Ensure all compensation and benefits programs comply with relevant labor laws and regulatory standards in Singapore.

Employee Engagement & Support:

• Act as a point of contact for employees on compensation and benefits-related queries, providing timely and accurate information.
• Collaborate with HR and other departments to support employee engagement initiatives and improve the overall employee experience.

Reporting & Data Analysis:

• Generate regular reports and analyses on compensation, benefits utilization, and overall HR expenses.
• Provide insights and recommendations based on data analysis to support business objectives.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• At least 3-5 years of experience in compensation and benefits, preferably within the luxury, retail, or hospitality sectors.
• Strong analytical skills with the ability to interpret and present data accurately.
• Knowledge of Singapore employment laws, labor regulations, and compliance requirements.
• Excellent communication skills, both written and verbal, with a service-oriented mindset.
• High proficiency in Microsoft Excel and familiarity with HRIS systems

Personal Attributes:

• Detail-oriented and highly organized, with a commitment to accuracy.
• Able to handle sensitive information with confidentiality and discretion.
• Strong interpersonal skills and the ability to work collaboratively across teams.

Base salary ranges up to $6,500 / month, depending on experiences.

If you are keen to know more, please click on the Apply button or reach out to me at [email protected].

Join Our Team as a Demo & Training Product Specialist!

As a Demo & Training Product Specialist at Ross, you'll be at the forefront of delivering world-class commissioning and training for our cutting-edge products. You’ll play a pivotal role in integrating Ross solutions into broadcast systems for clients around the globe. This is a highly rewarding opportunity for someone with deep knowledge of Ross products and a passion for delivering exceptional customer experiences.

In this exciting role, you’ll manage customer expectations, oversee essential documentation, and provide hands-on training that empowers clients to fully leverage Ross technology. You’ll be a key player in shaping the customer journey, working closely with our APAC Services and Sales Teams to deliver Ross’s legendary customer service.

What You'll Be Doing:

Demonstrations

• Perform on-site, off-site, online/remote customer demonstrations and tradeshow events
• Responsible for the operational and technical integrity of both the demo and training experience and offer effective solutions for areas of improvement in-house and online
• Set up demo equipment, assist with set-up and prepare/test gear prior to demos
• Provide insights on industry trends and customer feedback to the Sales and Marketing Product Management (MPM) teams
• Maintain above average knowledge base and skill set in the functionality and demonstration of all system features for Ross Solutions
• Develop demonstration techniques, methods and materials for use by other demo staff

Training

• Conduct on-site, off-site and online/remote customer training
• Deliver internal training for Ross staff
• Maintain training equipment and assist with setup, preparation, and testing gear prior to training sessions
• Assist in the development of customer training methods, materials and techniques
• Provide feedback to Product Managers regarding product operation, features, and roadmap
• Participate in the review process for upcoming software feature lists
• Champion customer needs, notably operational features, roll-out, training methods and future feature requirements

What We’re Looking For:

• Educational Background: A diploma or degree, with at least 3 years of hands-on training experience.
• Communication & Presentation Skills: Exceptional verbal and written communication skills, with the ability to present complex ideas clearly and confidently to a variety of audiences.
• Industry Knowledge: Strong understanding of graphic design, production, and customer needs, and applications.
• Experience in Live Production: Proven experience working with production workflows for live events. · Knowledge of use of Ross Video products and workflows is a plus.
• Technical Expertise: Knowledge of Virtual Solutions and Broadcast Camera Motion Control Systems is a valuable asset.
• Eagerness to Learn: A willingness to learn how to demonstrate and train others on Ross products and solutions, with a strong interest in technology.
• Organized & Detail-Oriented: Highly organized with a sharp attention to detail, ensuring smooth execution of demos and training sessions.
• Problem-Solving Skills: Strong analytical and troubleshooting abilities, with the capacity to resolve issues efficiently under pressure.
• Adaptability: Ability to thrive in fast-paced environments and adjust to changing demands and priorities.
• Ready to Travel for Work: A valid passport and the willingness to travel internationally to customer sites, major tradeshows, and events as needed, with up to 50% travel required.

If you're ready to make an impact, drive innovation, and work with a talented, global team, this is the perfect role for you!

Apply now: Click the URL below to take the next step in your career. https://us242.dayforcehcm.com/CandidatePortal/en-US/rossvideo/Posting/View/7430?source=LinkedIn

Product Knowledge and Support:

• Develop a deep understanding of the company's product portfolio.
• Provide technical support to customers and the sales team regarding product features, specifications, and applications.
• Assist in the preparation of product documentation, including datasheets, manuals, and user guides.

Sales Support:

• Collaborate with the sales team to respond to customer inquiries and provide product-related solutions.
• Assist in preparing quotes, proposals, and presentations for potential clients.
• Support the sales team in managing customer accounts and tracking sales orders.

Customer Service:

• Address customer questions and concerns promptly and professionally.
• Handle customer complaints and work with the relevant teams to resolve issues effectively.
• Ensure customer satisfaction by following up on orders and service requests.

Market Research and Analysis:

• Conduct market research to identify trends, competitor products, and customer needs.
• Provide insights and feedback to the product development team to enhance existing products or develop new ones.

Documentation and Reporting:

• Maintain accurate records of customer interactions, sales activities, and product issues.
• Prepare regular reports on sales support activities, customer feedback, and product performance.

Training and Education:

• Conduct training sessions for the sales team and customers on product features and best practices.
• Develop training materials and resources to support ongoing education efforts.

Collaboration:

• Work closely with the product development and marketing teams to ensure that the sales team is equipped with the latest product information.
• Coordinate with logistics and operations teams to ensure timely delivery of products to customers.

Continuous Improvement:

• Identify areas for process improvement within the sales support function.
• Suggest and implement improvements to enhance customer experience and operational efficiency.

Qualifications:

• Education: Bachelor's degree in Business, Marketing, Engineering, or a related field.
• Experience: Previous experience in sales support, customer service, or a related role.

Skills:

• Strong communication and interpersonal skills.
• Technical knowledge of the company's products.
• Problem-solving abilities and attention to detail.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.

Working Hours: Mondays – Fridays (12am- 9am)

Looking to join a young and ambitious set up that is looking to grow in this region?

uSMART SG is looking to expand its team and is currently looking for a candidate for the above position.

To be effective in the role

• Be part of the Client Services Team to maintain a high standard of customer satisfaction and to resolve any enquiries that clients may have
• Proactively touch base with our clients to ensure they complete the client onboarding process
• Reach out to clients to ensure customer experience is positive, promote new features and service and ongoing promotion.
• Be proficient in the traditional mediums of customer contact, call-ins, emails, online chats and also social media responses
• Attend to clients’ enquiries on our product offerings, account opening / management matters and general enquiries
• Reach out to our internal base of clients for their account matters
• Perform simple trade executions and liquidations for margin calls
• Process account opening review and follow up, make sure the account opened accurately and timely.
• Dealing in Securities, placing trade for clients.

Requirements:

• 1 to 2 years of working experience in a similar capacity in the equities or investment industry
• Familiar with financial products like equities, funds and services
• Outgoing personality with excellent interpersonal communication skills
• Accreditation in CMFAS 1a, 6 and 6a.
• Expected to work closely with overseas office in China and Hong Kong hence proficiency in mandarin will be an added plus
• Fresh graduates with keen interest in financial markets, and driven character will also be considered

About Us:

uSMART Securities is a leading global investment company that brings ease and convenience to investors for all their investment needs.

With operations in Singapore, Malaysia, Hong Kong and China we believe in using technology and intelligent solutions to provide a holistic platform offering to investors that they will need in their investment needs.

With a staff strength of more than 400 strong globally, we are expanding to add talent to the team in various functions. If you are looking for an organization to develop your talent, craft out your career based on your interest, and most importantly an environment and culture that is positive and vibrant, look no further!

Job Description:
We are looking for a highly motivated DevOps System Automation Specialist to join our dynamic team. As part of exciting public service projects, you will collaborate with multidisciplinary teams of designers, developers, and business experts to create innovative solutions that blend the digital and physical realms. Your work will have a meaningful social impact, helping improve the future of services.

What To Expect:

• Automation & Architecture: Lead the development and management of internal engineering productivity tools and environments, driving automation, availability, scalability, and resilience.
• Cloud Expertise: Architect and plan for cloud deployments (both private and public) and provide hands-on DevOps architecture implementation and operational support.
• Continuous Improvement: Develop and operate continuous integration and deployment pipelines to enhance development efficiency.
• Monitoring & Problem-Solving: Implement monitoring automation to detect, predict, and prevent issues in the environment and codebase, ensuring smooth operation.
• Collaboration & Innovation: Work closely with cross-functional teams in an Agile environment, hands-on coding and mentoring, often in a pair programming setup.
• Future-Proofing: Ensure that all technical environments are future-proofed with best practices, processes, automation, and high levels of documentation.

How to Succeed:

• Educational Background: Degree or Diploma in Computer Science/Engineering, Information Technology, or related disciplines.
• Technical Expertise:Strong experience in DevOps automation, containerization, and orchestration using tools like Kubernetes, Terraform, Ansible, and Docker.
  Proficiency in scripting languages such as Python, Bash, JavaScript.
  Cloud computing deployment and management experience, particularly with AWS.
  
• Agile & Networking:Practical experience working on Agile projects.
  Strong understanding of networking fundamentals.
  
• Preferred:Experience with highly scalable distributed systems.
  A broad knowledge base covering operating systems, networking, distributed computing, and cloud computing.
  

Why Join Us?

• Innovative Projects: Be part of creating future-forward solutions that improve how we live as a society, with a focus on service .
• Collaboration & Learning: Work in highly collaborative, Agile teams where innovation is encouraged, and continual learning is supported.
• Impactful Work: Help design systems that will shape the future of service delivery, making it both functional and delightful for end-users.

As a Client Support & Sales Enablement Specialist, you will play a crucial role in driving the success of the Client Success Team (CLS) by ensuring seamless operational support and client satisfaction.

This role is integral to the organization’s ability to deliver accurate and timely proposals, manage contracts, and oversee client relationships; all while contributing to the smooth execution of business transactions. By providing exceptional support, you empower the team to focus on smooth daily operations, allowing the organization to grow and meet its objectives. Your work behind the scenes ensures that deals are not only closed, but also effectively maintained post-sale, fostering long-term client partnerships.

Key Responsibilities:

• Quotations & ProposalsGenerate accurate and timely quotations and proposals for clients
  Collaborate with the Business Development (BD) team on complex proposals, utilizing standardized templates
  Follow up with clients to ensure proposals are reviewed and deals are closed efficiently
  
• Contracts & AgreementsDraft, vet, and send contracts to clients while ensuring all necessary terms are included
  Monitor contract signing, ensuring all contracts are finalized before the event or project kick offs
  Track contract expiry dates and coordinate timely renewals
  
• Post-Event SupportCreate and distribute detailed reports for post-event settlements
  Assist in developing post-mortem reports and presentations to review event outcomes
  
• Tender ParticipationSupport the team in preparing and submitting documents for tender participation
  
• Pipeline ManagementTrack and regularly update the client pipeline, ensuring accurate records of current and potential deals
  
• Clients’ Enhancements Requests (if any) :Coordinate client requests for enhancements by working with internal teams such as the Product Manager
  Manage the full cycle from quoting to contract finalization and follow-up with the Project Manager until the delivery of the request is completed
  
• Account Executive RoleTake on the Account Executive role for smaller events, ensuring that operational knowledge stays sharp to support your primary role effectively
  

Job Requirements:

• Sales & Customer Service ExpertiseStrong background in sales operations and customer service, with experience in administrative support and coordinating with various teams
  
• Multitasking & Deadline ManagementProven ability to manage multiple projects concurrently and work efficiently under tight deadlines
  
• Attention to DetailHigh level of attention to detail, particularly when handling official client documents
  
• Technical ProficiencyStrong knowledge of Microsoft Office tools, particularly Word, Excel, and PowerPoint
  

Our client is a global healthcare company. They are now recruiting a Product Specialist to be part of their team to assist their team for the next phase of their business. They are located in the Central - easily accessible.

Roles and Responsibilities:

• Understand company policies, marketing strategies, and industry guidelines.
• Stay updated on product knowledge, market trends, and competitor activities.
• Maintain an up-to-date list of key HCPs and ensure regular, effective engagements.
• Plan and achieve coverage and frequency targets for HCP visits.
• Achieve budget targets in assigned territory, ensuring wide and deep product penetration across clinics and hospitals.
• Monitor and report on competitor activities and market trends.
• Maintain company materials and submit monthly expense claims on time.

Requirements:

• Degree in Pharmaceutical / Nephrology or related field.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R23118456
• EA Personnel Name: Law Yi Xin

Contract: 12 months

Work Location: PLQ

Working hours: Mon - Fri, 9am - 6pm

Responsibilities

• Manage walk-in policyholders’ and Financial Representatives’ queries/ requests on policy related matters
• Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time
• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;
• Provide excellent customer service experience;
• Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;
• Highlight any potential concerns/risks and proactively shares best risk management practices;
• Other ad hoc duties to ensure smooth functioning of various touchpoints such as assisting the Digital Communication department and the Call Centre.
• May be rotated among different Service Centres
• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.

Requirements

• Diploma or Degree or Professional Insurance Qualification.
• Good written, verbal communication and interpersonal skills.
• Proficient in MS Office application.
• Positive and able to multi task.
• A team player with good interpersonal skills.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Guest Relation Officer | 5 Days | Up to $3k | Downtown

5 days Mon to Fri 8am to 6pm
$2800 - $3000

Marina Bay Financial Centre (Downtown MRT)

Job scopes:

• To meet and greet visitors, lead them to appropriate room and do welcome script (covering use of meeting room system, restrooms, fire exits, etc)
• To attend enquires from staff/ courier services and receiving mails (recording & send email reminders)
• To offer the management staff / external guests the choice of beverages available and assist to serve / arrange staff to serve accordingly.
• To check on meeting room set up standards, floral arrangements, and report facility faults
• To provide accurate directions on meeting venues and office locations of various units (must know all facilities, locations, and operating hours)
• To have a list of amenities and facilities in the neighbouring area of CBD including operating hours, telephone numbers, etc
• To assist in the booking of executive meeting rooms
• To provide taxi booking services
• To have emergency guest amenities such as sewing kit, first aid kit, stationery, umbrellas
• To receive feedback from guests or staff on facilities and services
• To assist in overseeing events or VIP meetings at executive conference suite
• To coordinate and manage vendors / caterers onsite providing services to the VIP / executive events
• To assist managing rooms and submit reports on weekly release
• To assist in handling common & executive meeting room enquiries by phone / email / Teams
• To manage common meeting room bookings:

a. To call meeting room user 15 minutes prior to booked period to reconfirm
b. To call meeting room user for rooms left unused 15 minutes after booked period and update the system if no-show, followed by email to remind user on guidelines
c. To send reminders email to users
d. To oversee reconfiguration of meeting room set up
e. To prepare weekly schedules for stewardesses / technicians

Requirements:

• Minimally GCE ‘O’ Level
• Computer skills: Microsoft Outlook, Microsoft Excel, Microsoft Words
• With working experience as customer service executive is a plus

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

- 1-2 years full time outsource contract (renewable)

- Up to $2300 + PB

- Mon to Fri + Alternate Saturday

- AMK

Job Responsibilities:

Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey, telemarketing activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head

Front Desk Floater – Customer Service Associate
• Flexible to be deployed to various locations around Singapore: Careers Connect (Woodlands/Paya Lebar), etc.
• Proactive manage all front desk duties over the counter, phone and email
• Identify, profile and tier customers to the types of services that are relevant to their needs
• Ensure smooth customer transactions at all times and provide quality customer services
• Perform administrative duties, manage appointments and register customers
• Prepare room logistics and necessary materials
• Other duties as assigned by Team Lead and/or Branch Head

Period:

• 1 - 2 years full time outsource contract (renewable based on performance and headcount needs)

Location:

• Ang Mo Kio

​Working hours:

• Mon to Fri: 8.30am- 6pm (Alternate Sat: 8.30am-12.30pm) OR Mon to Fri: 8.30am-5.30pm (Alternate Sat: 8.30am-12.30pm)

Salary:

• Up to $2,300 + Performance Bonus

Job Requirements:

• Candidate with prior experience in outbound call preferred
• Candidate with prior experience in front desk management preferred
• Basic Computer knowledge (Microsoft Excel and Word)
• Have a pleasant disposition with a positive attitude
• Excellent in customer service delivery
• Organised, self-motivated, and result-oriented individual
• Demonstrate a sense of urgency and work well under pressure as an individual and in a team
• Good verbal & written communication and interpersonal skills
• GCE ‘O’ levels and above

​

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, Shenton House #19-01 Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Be the difference

If making a difference matters to you, then you matter to us.

We're looking for a Senior Technology Sales Support Specialist for Enablon software portfolio. You'll report to Associate Director, Solutions Consultants.

Enablon is a global leading provider of integrated software solutions for Risk & Compliance, Engineering & Operations, and EHSQ & Sustainability. Find more at https://www.wolterskluwer.com/en/solutions/enablon

This is a Permanent Full-Time position, to be based in Shenton Way, Singapore (hybrid working arrangements, working from home 2-3 days per week). #LI-Hybrid

About the Role

As a Senior Technology Sales Support Specialist you will be responsible for developing a solid understanding of the Enablon software platform functionality, in the field of Risk, Health and Safety, Control of Work, ESG, Quality and Process Safety. You will be part of the sales team building and presenting our solutions to ensure successful sales completion for existing and potential customers and responding to functional and technical requirements. In this role, you will also be capturing requirements to enhance our product Road Map and fuel product innovation.

• Consult and discover with existing and potential clients to understand their specific needs, challenges and industry issues that they face before providing specific solutions using the Enablon platform.
• Build a solution-oriented presentation based your expertise but as well on analysis and understanding of the customer problematic and needs/ build a technical solution based on the company portfolio.
• Work with EAM to prepare the presentation deck and deliver demonstration presentations to customers, both remotely and on site for, often, large audiences focused on areas of interest and solving challenges raised in discovery sessions
• Deliver Proofs of Concepts by applying solution functionalities using client’s sample data
• Preparing proposals and answer questions and requirements found in Request for Information/Proposal (RFI/RFP) documents tailoring responses based on information uncovered during discovery
• Prepare personalized demonstration platforms with relevant information for each existing/prospective customer
• Prepare individualized scoping document mapping prospective customer needs to Enablon products
• Serve as technical and functional expert for solutions
• Bridge the gap between our products and our customers’ needs (Product SME)
• Gather and document existing/prospective customer needs/gaps/new features for potential product enhancements
• Work closely/ regularly with professional services team to analyse requirements and determine product implementation strategies
• Attend and represent Enablon at various industry events such as conferences
• Continually learn new versions and features of the software as the product grows and enhances.

About You

• Bachelor’s degree from an accredited university OR minimum of three years as a Pre-Sales Consultant in a Software/SaaS firm
• Expertise in EHSQ, ESG or GRC domain topics.
• Knowledge of Process Safety would be beneficial.
• Fluent in English.
• Previous experience in a Pre-Sales role at a Software/SaaS firm delivering Demonstrations, POCs and participating in the sales cycle is a plus, along with any experience in Corporate Visions’ methodologies.
• Open to candidates that are interested in a Pre-Sales role with client facing Professional Services experience

About Us

Wolters Kluwer reported 2023 annual revenues of €5.58 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 22,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com.

Equal Opportunity Employer

Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

Our client is a global healthcare company. They are now recruiting a Product Specialist to be part of their team to assist their team for the next phase of their business. They are located in the Central - easily accessible.

Roles and Responsibilities:

• Understand company policies, marketing strategies, and industry guidelines.
• Stay updated on product knowledge, market trends, and competitor activities.
• Maintain an up-to-date list of key HCPs and ensure regular, effective engagements.
• Plan and achieve coverage and frequency targets for HCP visits.
• Achieve budget targets in assigned territory, ensuring wide and deep product penetration across clinics and hospitals.
• Monitor and report on competitor activities and market trends.
• Maintain company materials and submit monthly expense claims on time.

Requirements:

• Degree in Pharmaceutical / Nephrology or related field.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R23118456
• EA Personnel Name: Law Yi Xin

Amazon Web Services (AWS) is the pioneer and recognized leader in Cloud Computing. Our web services provide a platform for IT infrastructure in-the-cloud that is used by hundreds of thousands of developers and businesses around the world. These customers range from start-ups to leading web companies to Global 2000 companies in financial services, pharmaceuticals, and technology.

AWS customers look for ways to improve their deployment of AWS via excellent customer experience, and often times want to augment their cloud deployments with sophisticated new capabilities. While doing so they also want to reduce complexity and costs, and this is done by transforming their operational and financial business models. A new service, called AWS Managed Services (AMS), is focused on helping accelerate Global 2000 Enterprise adoption of cloud services by providing a service that automates and helps them operate their infrastructure services on AWS in a secure, compliant, and scalable posture.

AWS is seeking a GTM Specialist (GTMS) for AWS Managed Services (AMS) that will provide customers with a suite of capabilities needed to transition existing IT workloads to AWS. The GTMS will be responsible for identifying appropriate AMS solutions for AWS customers, by providing in-depth business and technology expertise. The GTMS will be responsible for managing the pipeline for new opportunities, helping more customers to leverage AMS capabilities, which thereby will enable AWS customers to transform their deployment of AWS. The GTMS will work closely with AWS field and partner teams to position the service for customers, and provide guidance on the value proposition and benefit those customers can achieve.

In addition, you will define a process that the organization will follow to manage customer/partner engagements that require AMS. You will synthesize information gathered from these engagements into succinct findings, derive strategic insights, and persuasively communicate findings and perspectives to product and support teams, including senior management. You will track and prioritize engagements that would benefit from AMS, and collaborate and coordinate cross-functional teams around these engagements where appropriate. You will work closely with Business Practices and Economics team to establish programmatic ways to drive more scale of adoption via constructs and a nomenclature (e.g. ITIL) that make sense for Enterprise customers and the business.

The ideal candidate will possess a business and IT background that enables them to drive an engagement and interact at the highest levels of large Enterprises. The candidate will have the technical depth and business experience to easily communicate the benefits of computing to IT architects, engineering teams, and C-Level executives. The ideal candidate will have a demonstrated ability to think strategically and long-term about the needs of complex global businesses. The ideal candidate will also be deeply familiar with complex legacy IT environments, ITSM and Enterprise applications, ITIL, and has done market analysis, deal construction, business operations, and has a background that enables them to create scalable programs that apply holistic approaches.

Key job responsibilities

• Prospects new opportunities within AWS’s existing base or net-new accounts.
• Engages with enterprise customers
• Exhibits proactive ability and is very astute in setting customer discussions via AWS field and partner teams
• Comfortable managing the adoption cycle of an opportunity and will partner with various teams to help develop and propose new business.
• Drives field and partner readiness.
• Engages in senior level customer meetings to discuss customer’s business issues and explores how the new Enterprise can help address and resolve these issues.
• Serves as an evangelist for AMS within AWS, and externally
• Develops a standard market intelligence framework and dynamic analytic model to be utilized by the AWS Field, GTM and marketing teams
• Bring the various stakeholders together to help build collective mind-share in augmenting the AMS offer.
• Establish ways to measure and track metrics related to adoption of AMS, and to make improvements to the approach based on those measurements.
• Prepare and give business reviews to the senior management team regarding progress and metrics.
• Handle a high volume of engagements and the fast pace of the computing market.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

• Experience developing strategies that influence leadership decisions at the organizational level
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• 10+ years of developing, negotiating and executing business agreements experience
• Must have solid negotiation skills, and business and financial acumen.
• Experience with computing and or related fields (IT, software, etc).

Preferred qualifications

• MBA
• Experience interpreting data, making business recommendations and driving adoption of managed infrastructure services.
• Strong verbal and written communications skills.
• Demonstrated ability to work effectively across internal and external organizations .
• Significant business development, strategic partnerships, or program/product management experience.