Responsibilities:

• Work closely with the Assistant Manager and priovided courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
• Make courtesy calls to guests
• Requisite and keep stock of promotional materials for daily operations
• Ensure efficient and courteous services in baggage, transport handling and general enquiries

Requirements:

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of Opera will be advantageous

Position Overview
The Junior Sous Chef directs all sections of the kitchen's operations to guide preparation of food across all workstations. The individual guides all sections of the kitchen's operations and implements continuous improvement across all workstations. The individual performs audits on adherence of customer service standards and leads the compliance of service, food hygiene, health, and safety standards.

The Role

A. Guide Food Preparation

1. Guide the preparation of food across workstations based on speed and rhythm of service
2. Guide the plating of food items across the workstations
3. Guide the preparation of workstations before the start of each service

B. Execute Food and Beverage Operations

1. Prepare roster based on operational needs
2. Monitor inventory level to ensure sufficient inventory for kitchen operations
3. Provide on-the-job training and performance evaluation to subordinates
4. Verify cost analysis of new dishes

C. Maintain Hygiene, Safety and Standards

1. Perform audits on staff's adherence to the organisation's personal, food and beverage hygiene standards

D. Contribute to Continuous Improvement

1. Provide recommendations for the development of new recipes to renew menus based on sales and suggestions
2. Suggest areas for continuous improvement across workstations

E. Maintain Customer Experience

1. Perform audits on the adherence of customer service standards
2. Analyse service challenges to ascertain customer service delivery gaps

Talent Profile

1. At least 5 years of experience in a luxury hotel or upscale restaurant
2. In-depth knowledge of food and kitchen equipment
3. Experienced in recipe formulation

Job Description

This position reports to the Manager. Duties and responsibilities include but not limited to the following:

1. Provide general administrative support for project assigned such as responding to project enquiries, processing of project nominations, etc.
2. Assist supervisor in maintenance of project files in hard and softcopy.
3. Assist supervisor in workshop and award ceremony related administration and / or logistic matters.
4. Support supervisor in any ad-hoc duties pertaining to the project.
5. Any other duties that may be assigned by supervisor.

Job Requirements

1. Good command of spoken and written English
2. Able to communicate effectively via phone and email
3. Proficient in MS Office applications such as PowerPoint, EXCEL, Word, and Outlook
4. Proficient in online meeting tools such as Zoom, MS Teams, and Google Meet
5. Responsible and a good team player
6. Diploma or ITE NITEC or its equivalent