Total 34 Junior Executive hotel manager job vacancies in Taglin Road, Central Singapore

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

As the world’s leading operator of luxury hotels, Four Seasons Hotels and Resorts currently manages 132 properties in 47 countries. Open since 1994, Four Seasons Hotel Singapore provides a preferred address for business and leisure travellers, and the highly personalised, anticipatory service that Four Seasons guests expect and value around the world. Recent awards and honours include Top 10 ‘Singapore’s Best Hotels’ and Top 5 ‘Singapore’s Best Hotel Spas’ in Travel + Leisure’s Luxury Awards Asia Pacific. For more information on Four Seasons Hotel Singapore, visit press.fourseasons.com/singapore or follow us on www.instagram.com/FSSingapore and www.facebook.com/FourSeasonsHotelSingapore

About the role:

Junior Captain / Captain

The Junior Captain / Captain is an essential member of the Food & Beverage team dedicated to providing exceptional and memorable dining experiences to our guests.

What you will do:

The Junior Captain / Captain provides an enjoyable, expertly served beverage or dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness. Anticipate guests' needs before being asked and are knowledgeable about all available menu options, beverage lists and daily specials.

What you bring

· Minimum of 1 year of service experience in a luxury hotel or Michelin restaurant.

· Demonstrates extensive F&B service and operations expertise with a strong emphasis on VIP customer service.

· Skilled in building and maintaining relationships across departments and with guests.

· The ability to multitask and prioritize is also essential for this position.

· Adaptable to working in a fast-paced environment and be attentive.

What we offer:

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including weekends, and holidays

• Delivers the highest standard of service and quality when processing linen items for laundry (washing) and ironing of laundry
• To check for torn and stains on laundry and report for any damages
• To collect and deliver guests laundry from the room and ensure the number of clothes sent are correct and in washable condition
• Regularly inspect quality of uniform and laundry items and ensure that they are well-maintained and in good order
• Check and follow-up on any physical defects of the uniform and all laundry items
• Ensure that laundry room is kept clean and tidy at all times
• Assist in any other duties as assigned

Requirements

• Responsible and positive working attitude.
• Able to work rotating shift

The Junior Sous Chef is responsible for the supervision of the overall kitchen’s operation and for achieving and maintaining the highest standards of food quality and guest satisfaction. Main responsibilities include, but not limited to, quality, training and development of team members.

Primary Responsibilities

Food quality

• Monitors food quality and consistency to ensure that the food presented to our guest is of the highest quality standards.
• Supervises and monitors kitchen operations, works with yield testing, product identification and that the proper rotation and labelling is followed accordingly to written guidelines for food produce specifications.
• Daily spot checks, monitors all food items being ordered by the kitchen and to ensure all items are utilised completely to avoid wastage.
• Works closely with receiving and storeroom and ensures that goods received are of the standard quality and meets hotel’s specifications.
• Constantly assesses freshness, presentation and temperature of food served.
• Supervises food tasting sessions.

Cost control

• Ensures food portioning, serving, requisitions and receiving from stores are properly controlled in line with Standard Operating Procedures in order to minimise wastage.
• Updates menu recipe costing and menu planning as required, as well as for F&B promotions.

Hygiene and sanitisation

• Responsible for personal hygiene and grooming in accordance to Raffles Hotel Singapore standards, National Environmental Agency standards and HACCP guidelines.
• Enforces the highest standards of cleanliness, hygiene and sanitation in kitchens. This includes working areas including, but not restricted to; refrigerators, freezers, ceiling, walls, floors, shelving working tables and working utensils such as carving boards, slicer, mixers, blenders, cutters, woks, pots, pans, etc.
• Ensures that all equipment is hygienically stored in its designated area.
• Ensures that all perishable items are stored quickly and efficiently, items are utilised completely to avoid wastage and ingredients are always fresh and within its expiry date.
• Prevents using spoiled or contaminated products in any phase of food preparation. This will prevent colleagues who are ill or suffering from an infection from taking part in the preparation or handling of food.

Management and leadership of the culinary team

• Supervises the work of the colleagues and viewed as approachable, fair when dealing with all the Chefs on all culinary matters at all times.
• Assigns in detail specific duties to all colleagues, instructs them in their work and communicates with Executive Chef on all aspects of the kitchen management.
• Liaises with all departments to ensure correct and professional operation is conducted. Ensures all colleagues are on time at all times and that proper disciplinary action is taken when the policies of the culinary division are not followed.
• Ensures smooth and effective communication among the kitchens and with other departments
• Ensures that all deadlines are met.

Training, learning and development of culinary team

• Conducts training regularly for colleagues to develop their skills/new menu items.
• Records and submits monthly On-the-Job Training hours to Chef’s Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Involvement in wider job function relationships

• Maintains collaborative working relationships with colleagues, supervisors and managers.
• Builds guest loyalty and develops a professional relationship with local guests and regular patrons.
• Continually improves product through obtaining feedback from guests and patrons.
• To uphold Accor values of Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect, when undertaking any tasks and in any internal and external interactions.
• Follows sustainable procedures and practices that supports ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).

Candidate Profile

Knowledge and Experience

• Minimum Professional Certificate in a Culinary-related field.
• Minimum of 4 years of relevant experience in the Food & Beverage industry (hotel and free standing restaurant) in similar position, preferably in a reputable establishment or celebrity chef restaurant.
• Proficient in written and conversational English.
• Prior work experience in Singapore or South East Asia preferred.

Competencies

• Good interpersonal skills with ability to communicate with all levels of colleagues.
• Service oriented with an eye for details.
• Multicultural awareness and able to work and thrive within a culturally diverse environment.
• Good presentation and influencing skills.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative under dynamic environment.
• Self-motivated and energetic.
• Leads to constantly improve the guest and colleague service experience.
• Leadership skills required – collaborative, enabling, and entrepreneurial.
• Demonstrates sophistication, humbleness, personality, charisma, confidence, professional etiquette and competencies.

Restaurant Profile

Celebrity MasterChef Jereme Leung, one of the most influential chefs in the modern Chinese culinary movement, returns home to Singapore with 藝yì by Jereme Leung. 藝yì, which stands for art in the Chinese language, awakens your appetite and senses. Alluding to the fine art of Chinese dining, it references centuries of culinary mastery woven into the intricacies of Chinese cuisine presented in the restaurant. Featuring artistic adaptations of provincial cuisine from across the different regions of China, Jereme will be using single sourced and seasonal ingredients with a contemporary approach to deliver refinement and sincerity.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Job Description

• Coordinate the maintenance of rooms, public areas and housekeeping equipment
• Inspect rooms and public areas to ensure cleanliness level conforms to hotel standards
• Maintain inventory of housekeeping supplies and equipment
• Monitor turnover of rooms to ensure housekeeping efficiency
• Organize work activities for shift commencement and completion
• Plan resources and allocate work assignments to team members
• Supervise work performance to ensure cleaning and maintenance are carried out in accordance with SOPs.
• Execute response and recovery actions during emergency situations
• Resolve guests’ concerns and feedback
• Conducts training and coaching to team members
• Assist with cleaning duties as and when required

Requirements

• Min 2 years of supervisory experience in housekeeping operations
• Able to perform rotating shifts, including weekend and public holidays
• Team player with positive work attitude
• Possess good communication, interpersonal and leadership skills
• Has good observation and pays attention to details
• Ability to work independently and take initiative
• Able to start work within short notice will be an added advantage

Duties and Responsibilities

· Meet, greet and lead guests to their seats.

· Take customer orders and deliver food and beverages.

· Clear and remove soiled dishes.

· Present bills to customer and collect payment from the customer.

· Arrange table settings and maintain a tidy dining area.

· Prepare and set-up restaurant for service.

· Respond promptly to customer inquiries.

· Undertake any other duties as requested by the Manager.

Job Requirements

· Team player but also able to work independently

· Customer oriented with a pleasant disposition

· Able to multi task and thrive in a fast paced environment

· Able to work at least 3 times a week

· Responsible for maintaining the cleanliness of the hotel guestrooms to ensure guest satisfaction.

· Make bed, dust room, vacuum the room and clean the bathroom.

· Replenish the amenities according to the hotel room standards.

· Inspect condition of room facilities and report any defects to Assistant Housekeeper / Housekeeping Supervisor.

· Turn over any lost and found items to Housekeeping Department.

· Attend to guests requests promptly.

· Undertake any other duties as requested by the Supervisors.

Job Requirements

· Team player but also able to work independently

· Customer oriented with a pleasant disposition

· Able to multi task and thrive in a fast paced environment

· Able to work on rotating shifts, weekends and public holiday

The position is responsible for managing the department in a professional, efficient and flexible manner. He/she is also responsible for ensuring maximum guest satisfaction and high standards of cleanliness throughout the hotel, which is achieved through consistent planning, organising, directing, and controlling the Housekeeping Department operations and administration.

Primary Responsibilities

Manages The Daily Housekeeping Operations For Rooms And Public Area

• Supervises the upkeep of the entire hotel premises to maintain an immaculate and luxurious state according to Raffles Hotel Singapore standards. Priority and full attention is given for VIP suites or events.
• Ensures the smooth operations of all Housekeeping sections by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
• Establishes the foundations of Housekeeping operations through detailed planning of work and maintenance schedules, supervision of the team and proper organisation and delegation of duties.
• Provides A Guest Experience That Exceeds Residents’ & Guests’ Expectations
• Ensures guests receive the experiences as detailed in brand Standard Operating Procedures (SOP), Raffles Hotel Singapore local SOP as well as Leading Quality Assurance (LQA) standards, and aims to achieve the targets set by management.
• Analyses and responds to guest feedback to ensure that guests are satisfied. Is continuously committed to improving the quality of products, services and performance of team members.
• Management And Leadership Of The Housekeeping Team
• Leads the Housekeeping Team with a Heartist® approach and constantly seeks to create an all-encompassing and welcoming working environment for a multi-cultural and diverse group of Housekeeping colleagues. He / she will focus on the well-being, safety, training and development needs of colleagues.
• Plans for a 24-hours shift coverage for all colleagues and is able to personally cover any role or duty under the Housekeeping department.

Involvement As A Member Of The Hotel Leadership Team

• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Follows sustainable procedures and practices that support Accor’s Corporate Social Responsibility program.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports are trained in, and follows WSH guidelines.
• Personally handles and follows up on any guest complaints and incidences, together with Lobby Manager and/or respective hotel colleague(s), in a manner which aligns to the hotel’s values, policies and procedures.
• Undertakes any reasonable tasks and secondary duties as assigned by the Assistant Executive Housekeeper.
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Diploma or Degree preferably in hospitality or related field.
• Minimum 4 years of relevant industry experience, minimum 2 years in a management level position.
• Experience in luxury hotel / resort environment

Competencies

• Oral and written fluency in English. Ability to converse in other languages is an advantage.
• Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) and Opera PMS.
• High level of confidence and strong interpersonal skills to handles all levels of communication to colleagues and guests.
• Confidently able to resolve problems and make decisions.
• Adaptable to multicultural guest needs and works seamlessly with colleagues from diverse cultures.
• Uses sensitivity and discretion in supporting guests’ needs.
• Leads to constantly improve the guest service experience.
• Leadership skills developed – collaborative, enabling, and entrepreneurial.
• Career focused, wanting to grow and develop, self-motivated.
• Flexible and able to embrace and responds to change effectively.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A luxury hotel in Singapore that escapes into a quiet garden enclave in the heart of the city – steps from Orchard Road shops and entertainment, and just minutes from the financial district. Enter a world that is intimate and exclusive, yet complete in every way, with award-winning dining and 24-hour fitness center. A warm, residential ambience showcases over 1,500 Asian art pieces, and thoughtful Four Seasons care elevates every moment.

About the role:

Junior Captain / Captain

The Junior Captain / Captain is an essential member of the Food & Beverage team dedicated to providing exceptional and memorable dining experiences to our guests.

What you will do:

The Junior Captain / Captain provides an enjoyable, expertly served beverage or dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness. Anticipate guests' needs before being asked and are knowledgeable about all available menu options, beverage lists and daily specials.

What you bring:

• Minimum of 1 year of service experience in a luxury hotel or Michelin restaurant.
• Demonstrates extensive F&B service and operations expertise with a strong emphasis on VIP customer service.
• Skilled in building and maintaining relationships across departments and with guests.
• The ability to multitask and prioritize is also essential for this position.
• Adaptable to working in a fast-paced environment and be attentive.

What we offer:

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including weekends, and holidays

Four Seasons Hotel Singapore

A luxury hotel in Singapore that escapes into a quiet garden enclave in the heart of the city – steps from Orchard Road shops and entertainment, and just minutes from the financial district. Enter a world that is intimate and exclusive, yet complete in every way, with award-winning dining and 24-hour fitness. A warm, residential ambience showcases over 1,500 Asian art pieces, and thoughtful Four Seasons care elevates every moment.

Junior Chef 1 / Commis Cook 1, Sushi (Nobu)

The incumbent is required to manage the preparation of food items per guest orders or as assigned by kitchen management in accordance with production requirements and quality standards while maintaining a safe, sanitary work environment.

We are looking for an individual who is passionate about your craft! He/She should be attentive to detail and have a strong work ethic. The candidate is expected to work together with other team members on a daily basis to ensure a flawlessly executed final product.

Qualifications

• 3+ years of related experience in a similar capacity in a related position with Four Seasons or other organizations.
• Experience in preparing in hot kitchen
• Ability to assist in the creative process of developing recipes and presentations.

Join us Now!

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties with discounted meals
• Paid holidays/vacation
• Dental and medical/disability/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurant

Responsibilities

• Ensure guest rooms and public areas are maintained in accordance with policies, standards and guidelines
• Inspect assigned areas regularly to ensure furnishing, facilities and equipment are cleaned and maintained
• Take charge of assigned areas and ensure housekeeping services are in line with the established standards
• Conduct random checks on service areas
• Ensure trolleys are replenished and properly parked at designated areas
• Perform Room Attendant assignments (i.e.. completion of rooms cleaning and allocation of extra duties)
• Ensure work orders and requests are carried out promptly and efficiently
• Investigate and follow up on feedback regarding housekeeping services

Requirements

• O-Level or equivalent
• At least 2 years of supervisory experience in Hotel Housekeeping
• Proactive, meticulous and able to perform strenuous activities and handle heavy load

Job Description

· Responsibilities include:

- Packing and distributing of mooncakes

- Assisting with loading and unloading of mooncakes for distribution

- Promoting and selling of mooncakes

- Cashiering duties using POS machines (Training provided)

- Basic housekeeping duties

- Other adhoc duties assigned by the supervisor

Requirements:

- Good communication skills and the ability to interact with people from various walks of life.

- Target Driven

- Able to work retail hours including weekends

- Experience in retail or sales would be advantageous

* Working Period and Timing: 01 Aug to 20 Sep 2024, 9 hours/day (depending on operational needs)

* Priority will be given to candidates who are able to commit to the entire period.

* Uniform: Shirt (provided) and black long pants

· Meet, greet and lead guests to their seats.

· Take customer orders and deliver food and beverages.

· Clear and remove soiled dishes.

· Present bills to customer and collect payment from the customer.

· Arrange table settings and maintain a tidy dining area.

· Prepare and set-up restaurant for service.

· Respond promptly to customer inquiries.

· Undertake any other duties as requested by the Manager.

Job Requirements

· Team player but also able to work independently

· Customer oriented with a pleasant disposition

· Able to multi task and thrive in a fast paced environment

· Able to work on rotating shifts, weekends and public holiday

Job Description

• Coordinate the maintenance of rooms, public areas and housekeeping equipment
• Inspect rooms and public areas to ensure cleanliness level conforms to hotel standards
• Maintain inventory of housekeeping supplies and equipment
• Monitor turnover of rooms to ensure housekeeping efficiency
• Organize work activities for shift commencement and completion
• Plan resources and allocate work assignments to team members
• Supervise work performance to ensure cleaning and maintenance are carried out in accordance with SOPs.
• Execute response and recovery actions during emergency situations
• Resolve guests’ concerns and feedback
• Conducts training and coaching to team members
• Assist with cleaning duties as and when required

Requirements

• Min 2 years of supervisory experience in housekeeping operations
• Able to perform rotating shifts, including weekend and public holidays
• Team player with positive work attitude
• Possess good communication, interpersonal and leadership skills
• Has good observation and pays attention to details
• Ability to work independently and take initiative
• Able to start work within short notice will be an added advantage

The Junior Sous Chef is responsible for the supervision of the overall kitchen’s operation and for achieving and maintaining the highest standards of food quality and guest satisfaction. Main responsibilities include, but not limited to, quality, training and development of team members.

Primary Responsibilities

Food quality

• Monitors food quality and consistency to ensure that the food presented to our guest is of the highest quality standards.
• Supervises and monitors kitchen operations, works with yield testing, product identification and that the proper rotation and labelling is followed accordingly to written guidelines for food produce specifications.
• Daily spot checks, monitors all food items being ordered by the kitchen and to ensure all items are utilised completely to avoid wastage.
• Works closely with receiving and storeroom and ensures that goods received are of the standard quality and meets hotel’s specifications.
• Constantly assesses freshness, presentation and temperature of food served.
• Supervises food tasting sessions.

Cost control

• Ensures food portioning, serving, requisitions and receiving from stores are properly controlled in line with Standard Operating Procedures in order to minimise wastage.
• Updates menu recipe costing and menu planning as required, as well as for F&B promotions.

Hygiene and sanitisation

• Responsible for personal hygiene and grooming in accordance to Raffles Hotel Singapore standards, National Environmental Agency standards and HACCP guidelines.
• Enforces the highest standards of cleanliness, hygiene and sanitation in kitchens. This includes working areas including, but not restricted to; refrigerators, freezers, ceiling, walls, floors, shelving working tables and working utensils such as carving boards, slicer, mixers, blenders, cutters, woks, pots, pans, etc.
• Ensures that all equipment is hygienically stored in its designated area.
• Ensures that all perishable items are stored quickly and efficiently, items are utilised completely to avoid wastage and ingredients are always fresh and within its expiry date.
• Prevents using spoiled or contaminated products in any phase of food preparation. This will prevent colleagues who are ill or suffering from an infection from taking part in the preparation or handling of food.

Management and leadership of the culinary team

• Supervises the work of the colleagues and viewed as approachable, fair when dealing with all the Chefs on all culinary matters at all times.
• Assigns in detail specific duties to all colleagues, instructs them in their work and communicates with Executive Chef on all aspects of the kitchen management.
• Liaises with all departments to ensure correct and professional operation is conducted. Ensures all colleagues are on time at all times and that proper disciplinary action is taken when the policies of the culinary division are not followed.
• Ensures smooth and effective communication among the kitchens and with other departments
• Ensures that all deadlines are met.

Training, learning and development of culinary team

• Conducts training regularly for colleagues to develop their skills/new menu items.
• Records and submits monthly On-the-Job Training hours to Chef’s Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Involvement in wider job function relationships

• Maintains collaborative working relationships with colleagues, supervisors and managers.
• Builds guest loyalty and develops a professional relationship with local guests and regular patrons.
• Continually improves product through obtaining feedback from guests and patrons.
• To uphold Accor values of Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect, when undertaking any tasks and in any internal and external interactions.
• Follows sustainable procedures and practices that supports ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).

Drives and assist to manage high standards of food preparation and service in the pastry kitchen (s), according to the standards set by the Management.

Education:

- High school graduate

- Culinary Apprenticeship

- WSQ Certified

Experience:

- 3-5 years’ work experience in food industry

DISPOSITION:

- People and customer oriented

- Motivator and self-starter

• Assists in training, motivating, directing and supervising the work performance of the employees in the F&B operations
• Assists in developing and maintaining all on-the-job training programs on a continual basis to ensure a high degree of professionalism among the staff
• conduct a daily briefing with the staff on station assignments, details regarding menu, functions, and activities within the hotel
• Maintains a daily housekeeping program that covers storage and operational areas
• Performs menu recommendations to patrons and offer other F&B services such as cross-selling of other in-house restaurants and hotel facilities, so as to enhance their dining experience
• Able to take reservations, assign seating arrangements, lead patrons to seats, and build rapport with patronsObserves the personal grooming, attitudes and degree of professionalism of the staff to ensure that the quality service standards are up kept
• Conducts spot-checks on staff service attitudes and product knowledge randomly at least twice a week
• Assumes an active role in implementing safety procedures and following up within the department for such procedures
• Responds to any hotel emergencies or safety situations with urgency
• Fosters a close working relationship with other departments and promote effective inter-departmental communication
• Reports all incidents to the Managers
• Attends to telephone enquiries
• Be conversant with the opening and closing procedures of the restaurant, and ensure that the staff adheres to these procedures.
• Attends to guests’ complaints, enquiries, or situations as satisfactory to the guests as possible
• Performs any other duties as may be assigned from time to time by the Management

Requirements

• GCE 'N' Level or with any relevant experience
• Ability to speak mandarin to liaise with mandarin speaking customers/guests
• Able to work on a shift roster

Job Description

· Responsibilities include:

- Packing and distributing of mooncakes

- Assisting with loading and unloading of mooncakes for distribution

- Promoting and selling of mooncakes

- Cashiering duties using POS machines (Training provided)

- Basic housekeeping duties

- Other adhoc duties assigned by the supervisor

Requirements:

- Good communication skills and the ability to interact with people from various walks of life.

- Target Driven

- Able to work retail hours including weekends

- Experience in retail or sales would be advantageous

* Working Period and Timing: 01 Aug to 19 Sep 2024, 9 hours/day (depending on operational needs)

* Priority will be given to candidates who are able to commit to the entire period.

* Uniform: Shirt (provided) and black long pants

The position is responsible for managing the department in a professional, efficient and flexible manner. He/she is also responsible for ensuring maximum guest satisfaction and high standards of cleanliness throughout the hotel, which is achieved through consistent planning, organising, directing, and controlling the Housekeeping Department operations and administration.

Primary Responsibilities

Manages The Daily Housekeeping Operations For Rooms And Public Area

• Supervises the upkeep of the entire hotel premises to maintain an immaculate and luxurious state according to Raffles Hotel Singapore standards. Priority and full attention is given for VIP suites or events.
• Ensures the smooth operations of all Housekeeping sections by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
• Establishes the foundations of Housekeeping operations through detailed planning of work and maintenance schedules, supervision of the team and proper organisation and delegation of duties.

Provides A Guest Experience That Exceeds Residents’ & Guests’ Expectations

• Ensures guests receive the experiences as detailed in brand Standard Operating Procedures (SOP), Raffles Hotel Singapore local SOP as well as Leading Quality Assurance (LQA) standards, and aims to achieve the targets set by management.
• Analyses and responds to guest feedback to ensure that guests are satisfied. Is continuously committed to improving the quality of products, services and performance of team members.

Management And Leadership Of The Housekeeping Team

• Leads the Housekeeping Team with a Heartist® approach and constantly seeks to create an all-encompassing and welcoming working environment for a multi-cultural and diverse group of Housekeeping colleagues. He / she will focus on the well-being, safety, training and development needs of colleagues. 
• Plans for a 24-hours shift coverage for all colleagues and is able to personally cover any role or duty under the Housekeeping department.

Involvement As A Member Of The Hotel Leadership Team

• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Follows sustainable procedures and practices that support ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).
• ·Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports are trained in, and follows WSH guidelines.
• Personally handles and follows up on any guest complaints and incidences, together with Lobby Manager and/or respective hotel colleague(s), in a manner which aligns to the hotel’s values, policies and procedures.
• Undertakes any reasonable tasks and secondary duties as assigned by the Assistant Executive Housekeeper.
• Performs any other duties and responsibilities that may be assigned.

The position is responsible for ensuring that accurate processing and reconciliation on the credit card payments and adjustment into Property Management System (PMS) and to assist Credit Manager in maintaining the proper accounts receivable procedures within the hotel in accordance with local and corporate policies and procedures.

Primary Responsibilities

Accounts Receivable and Credit Section

• To sort the daily paperwork according to the outlet cashier shift close report and pass on the paperwork to the respective colleague from AR and Income audit.
• To key in the credit card transactions base on credit card type onto the excel provided. To resolve the variance of credit card transaction on the same day if there is any variance arise.
• To save all the credit card reports from Adyen portal (Acquirer) on daily basis.
• Ensure that all credit card transactions are verified for completeness and the accounts formally reconciled on a daily basis.
• Calculate and accurately post commissions.
• Promptly investigate all credit card disputes, liaising with the Front Office and the banks.
• Collate all necessary paperwork to justify credit card refunds and obtain sign off from the management before refunds can be processed.
• Assist Credit Manager on any billing reconciliation such as GrabandGo and Klook.
• Assist in any adhoc requirement.
• Ensure that all hotel systems and internal controls related to accounts receivable section are adhered to.
• Ensure the operation procedures are in accordance with PCI-DSS compliances.

Focus on Colleagues/Management Experience

• Attend to colleagues' queries promptly.
• Consistently offer professional, friendly and engaging service.
• Co-ordinate with various departments to ensure proper documents submission.
• Use a Heartist® approach – make the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.

Work as Part of the Finance Team

• Ensure to produce quality work at all time.
• Adhere to all timeline set.
• Build strong relationship with team member.
• Build a cohesive working environment and achieve together financial goal set.
• Be knowledgeable and play an active role in maintaining strict adherence to PCI-DSS compliances.

Involvement in Wider Job Function Relationships

• Maintain collaborative working relationship with all colleagues.
• Participate in training activities to improve knowledge and skills.
• Follow guidelines provided in colleagues’ handbook.
• Understand emergency procedures, health & safety requirements.
• Ensure service standards and individual performance is aligned with AccorHotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contribute to the hotel’s Corporate Social Responsibility efforts by supporting the Planet 21 program.

The position is responsible for managing the department in a professional, efficient and flexible manner. He/she is also responsible for ensuring maximum guest satisfaction and high standards of cleanliness throughout the hotel, which is achieved through consistent planning, organising, directing, and controlling the Housekeeping Department operations and administration.

Primary Responsibilities

Manages The Daily Housekeeping Operations For Rooms And Public Area

• Supervises the upkeep of the entire hotel premises to maintain an immaculate and luxurious state according to Raffles Hotel Singapore standards. Priority and full attention is given for VIP suites or events.
• Ensures the smooth operations of all Housekeeping sections by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
• Establishes the foundations of Housekeeping operations through detailed planning of work and maintenance schedules, supervision of the team and proper organisation and delegation of duties.
• Provides A Guest Experience That Exceeds Residents’ & Guests’ Expectations
• Ensures guests receive the experiences as detailed in brand Standard Operating Procedures (SOP), Raffles Hotel Singapore local SOP as well as Leading Quality Assurance (LQA) standards, and aims to achieve the targets set by management.
• Analyses and responds to guest feedback to ensure that guests are satisfied. Is continuously committed to improving the quality of products, services and performance of team members.
• Management And Leadership Of The Housekeeping Team
• Leads the Housekeeping Team with a Heartist® approach and constantly seeks to create an all-encompassing and welcoming working environment for a multi-cultural and diverse group of Housekeeping colleagues. He / she will focus on the well-being, safety, training and development needs of colleagues.
• Plans for a 24-hours shift coverage for all colleagues and is able to personally cover any role or duty under the Housekeeping department.

Involvement As A Member Of The Hotel Leadership Team

• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Follows sustainable procedures and practices that support ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports are trained in, and follows WSH guidelines.
• Personally handles and follows up on any guest complaints and incidences, together with Lobby Manager and/or respective hotel colleague(s), in a manner which aligns to the hotel’s values, policies and procedures.
• Undertakes any reasonable tasks and secondary duties as assigned by the Assistant Executive Housekeeper.
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Diploma or Degree preferably in hospitality or related field.
• Minimum 4 years of relevant industry experience, minimum 2 years in a management level position.
• Experience in luxury hotel / resort environment

Competencies

• Oral and written fluency in English. Ability to converse in other languages is an advantage.
• Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) and Opera PMS.
• High level of confidence and strong interpersonal skills to handles all levels of communication to colleagues and guests.
• Confidently able to resolve problems and make decisions.
• Adaptable to multicultural guest needs and works seamlessly with colleagues from diverse cultures.
• Uses sensitivity and discretion in supporting guests’ needs.
• Leads to constantly improve the guest service experience.
• Leadership skills developed – collaborative, enabling, and entrepreneurial.
• Career focused, wanting to grow and develop, self-motivated.
• Flexible and able to embrace and responds to change effectively.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

• Delivers the highest standard of service and quality when processing linen items for laundry (washing) and ironing of laundry
• To check for torn and stains on laundry and report for any damages
• To collect and deliver guests laundry from the room and ensure the number of clothes sent are correct and in washable condition
• Regularly inspect quality of uniform and laundry items and ensure that they are well-maintained and in good order
• Check and follow-up on any physical defects of the uniform and all laundry items
• Ensure that laundry room is kept clean and tidy at all times
• Assist in any other duties as assigned

Requirements

• Responsible and positive working attitude.
• Able to work rotating shift

· Meet, greet and lead guests to their seats.

· Take customer orders and deliver food and beverages.

· Clear and remove soiled dishes.

· Present bills to customer and collect payment from the customer.

· Arrange table settings and maintain a tidy dining area.

· Prepare and set-up restaurant for service.

· Respond promptly to customer inquiries.

· Undertake any other duties as requested by the Manager.

Job Requirements

· Team player but also able to work independently

· Customer oriented with a pleasant disposition

· Able to multi task and thrive in a fast paced environment

· Able to work on rotating shifts, weekends and public holiday

Four Seasons Hotel Singapore

A luxury hotel in Singapore that escapes into a quiet garden enclave in the heart of the city – steps from Orchard Road shops and entertainment, and just minutes from the financial district. Enter a world that is intimate and exclusive, yet complete in every way, with award-winning dining and 24-hour fitness. A warm, residential ambience showcases over 1,500 Asian art pieces, and thoughtful Four Seasons care elevates every moment.

Junior Captain

The Junior Captain is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. This position provides an enjoyable, expertly served beverage or dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness. Nobu Captains anticipate guests' needs before being asked and are knowledgeable about all available menu options, beverage lists and daily specials.

We are looking for individuals who possess a high level of attention to detail and a strong work ethic. The ability to multitask and prioritize is also essential for this position. The candidate should pay attention to detail and have a strong work ethic. The candidate is expected to be adaptable to working in a fast-paced environment and be attentive and patient towards guests. Strong communication, ability to learn quickly and interpersonal skills are crucial.

Join us Now!

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurants

Job Description

• Coordinate the maintenance of rooms, public areas and housekeeping equipment
• Inspect rooms and public areas to ensure cleanliness level conforms to hotel standards
• Maintain inventory of housekeeping supplies and equipment
• Monitor turnover of rooms to ensure housekeeping efficiency
• Organize work activities for shift commencement and completion
• Plan resources and allocate work assignments to team members
• Supervise work performance to ensure cleaning and maintenance are carried out in accordance with SOPs.
• Execute response and recovery actions during emergency situations
• Resolve guests’ concerns and feedback
• Conducts training and coaching to team members
• Assist with cleaning duties as and when required

Requirements

• Min 2 years of supervisory experience in housekeeping operations
• Able to perform rotating shifts, including weekend and public holidays
• Team player with positive work attitude
• Possess good communication, interpersonal and leadership skills
• Has good observation and pays attention to details
• Ability to work independently and take initiative
• Able to start work within short notice will be an added advantage

• Assists in training, motivating, directing and supervising the work performance of the employees in the F&B operations
• Assists in developing and maintaining all on-the-job training programs on a continual basis to ensure a high degree of professionalism among the staff
• conduct a daily briefing with the staff on station assignments, details regarding menu, functions, and activities within the hotel
• Maintains a daily housekeeping program that covers storage and operational areas
• Performs menu recommendations to patrons and offer other F&B services such as cross-selling of other in-house restaurants and hotel facilities, so as to enhance their dining experience
• Able to take reservations, assign seating arrangements, lead patrons to seats, and build rapport with patronsObserves the personal grooming, attitudes and degree of professionalism of the staff to ensure that the quality service standards are up kept
• Conducts spot-checks on staff service attitudes and product knowledge randomly at least twice a week
• Assumes an active role in implementing safety procedures and following up within the department for such procedures
• Responds to any hotel emergencies or safety situations with urgency
• Fosters a close working relationship with other departments and promote effective inter-departmental communication
• Reports all incidents to the Managers
• Attends to telephone enquiries
• Be conversant with the opening and closing procedures of the restaurant, and ensure that the staff adheres to these procedures.
• Attends to guests’ complaints, enquiries, or situations as satisfactory to the guests as possible
• Performs any other duties as may be assigned from time to time by the Management

Requirements

• GCE 'N' Level or with any relevant experience
• Ability to speak mandarin to liaise with mandarin speaking customers/guests
• Able to work on a shift roster