Total 20 hr officer job vacancies in d25 kranji woodgrove woodlands

Developing and implementing HR policies and procedures that align with the organization's goals and objectives

Managing the talent management process, including recruitment, selection, onboarding, and determining hiring processes for new hires

Designing interview questions, conducting interviews, and creating employment offers and packages for successful candidates

Be quite familiar and can handle all the duties concerning the foreign workers recruitment on MOM portal

Monitoring training needs and developing and managing employee training programs

Ensuring compliance with MOM labor laws and regulations, including health and safety rules

Managing employee compensation and benefits programs, including salary reviews and bonuses

Managing employee relations and conducting conflict management and resolution

Enforcing company policies and leading disciplinary procedures

Developing and managing performance management systems to track employee performance and conduct performance evaluations

Developing and implementing employee retention and employee engagement programs to increase employee retention

Streamlining the company’s business travel programs, including establishing a travel policy and implementing software that allows employees to self-book trips and produce travel reports

Conducting employee surveys and analyzing the results to identify opportunities for improvement

Engaging in project management to devise new HR strategies

Managing employee records and maintaining accurate and up-to-date HR databases

Developing and managing employee engagement initiatives to foster a positive work environment

Staying up-to-date with changes in MOM labor laws and regulations and updating HR policies and procedures

Managing HR budgets and providing reporting HR activities to the HR director and other senior managers

Providing guidance and support to managers and employees on HR-related issues

Basic accounting ability to be cooperative with the accounting department for workers payroll management.

Fluent in English and Mandarin.

Diploma or Degree on the related HR management and more than 4 years experience

Manage the full spectrum of HR management functions (manpower planning, recruitment, onboarding, training & development, policies review, payroll verification, monthly HR reports, etc)
Handle the full spectrum of recruitment and hiring process of management staff and workers, including work pass matters
Provide HR direction and support to the management team
Plan, budget, and execute employee welfare program
Check, reconcile and validate to ensure all payroll transactions and claims are processed accurately and timely
Process accurate and timely reports for submission to IRAS, CPF, and other relevant authorities
Ensure compliance with regulations with CPF, IRAS, MOM, WDA, and other agencies
Prepare employment contracts, HR letters, correspondence, and other HR-related documentation
Create and maintain data, from employee data files, exit interviews, turnover statistics, and absenteeism reports to identify trends, training needs and supervisory issues
Manage WDA training grants, course registration, and all training record
Manage insurance renewal
Manage employee exit/resignation process including conducting exit interviews
Work with managers to provide advice, assistance, and follow-up on employee inquiries relating to administrative support, employee benefits, HR policies and practices
Work across boundaries and cultures to ensure compliance with HR processes and procedures
Review and take responsibility for improving service quality and processes
Provide assistance and administrative support to any other HR project and duties as assigned
Job Requirements:
Possess a Master/Degree in Human Resource Management
Minimum 1 years of related working experience in a related field
Must be bilingual in English & Chinese to liaise with Chinese-speaking internal/external personnel

Job Overview

The HR Executive will focus on managing payroll for up to 50 employees, handling work pass (WP) applications and renewals, coordinating worker training applications and renewals, and calculating project labor costs. The role requires proficiency in the Infotech HR system, along with strong analytical and organizational skills to support project cost tracking and HR operations effectively.

Key Responsibilities

1. Payroll Management

• Prepare and process mid-month and end-of-month payroll for up to 50 employees using the Infotech HR system.
• Verify working hours, overtime, and deductions to ensure payroll accuracy in compliance with company policies.
• Respond promptly to payroll-related queries and resolve discrepancies.
• Must meet deadlines for payroll processing on date 5th & 24theach month.

2. Work Pass (WP) Applications and Renewals

• Handle all administrative tasks related to work pass applications, renewals, and cancellations, eg. Purchase security bond, arrange medical checkup and so on.
• Utilize the Infotech HR system to maintain accurate records of work pass statuses and ensure timely renewals.
• Stay updated on MOM requirements and regulatory changes.

3. Worker Training Applications and Renewals

• Coordinate training program applications and renewals for workers, including CoreTrade, CSOC or other skill-based courses.
• Monitor training schedules and ensure workers attend mandatory training requirement and sessions.
• Maintain updated records of workers’ certifications and training status.

4. Project Labor Cost Calculation

• Track and calculate project labor costs, including regular hours, overtime, and any other applicable expenses.
• Prepare detailed labor cost reports for ongoing and completed projects to assist in profitability analysis.
• Collaborate with production managers to ensure accurate allocation of labor costs to specific projects.
• Must meet deadlines for labor cost reporting on date 7th each month.

5. Compliance and Reporting

• Ensure adherence to company policies and legal requirements in all HR-related activities.
• Prepare regular reports on payroll, work pass, and training activities for management review.
• Keep management informed about cost trends and compliance issues.

6. General HR Support

• Support onboarding for new workers, including documentation and orientation
• Support the HR team with other administrative tasks as needed, eg. Order stationery, restock pantry Drinks.
• Assist in administrative HR tasks and act as a liaison for worker-related concerns or queries.

Requirements

• Diploma/Degree in Human Resources, Business Administration, or a related field.
• At least 1-2 years of experience in payroll and HR operations.
• Experience with Infotech HR system is an added advantage.
• Proficiency in Microsoft Excel for cost calculations and reporting.
• Strong knowledge of MOM regulations and payroll practices in Singapore.
• Excellent analytical, organizational, and multitasking skills.
• Strong interpersonal and communication skills.

• Answering and screening of calls related to company IT, HR, and calls directed to directors
• Email segregation to sales and directors
• Update of company licenses, maintenance services including ACRA purchase
• Employees work pass application & renewal (including training courses)
• Submission of government claims (eg. NS,childcare/paternity/maternity leave)
• Travel arrangements for directors
• Company event organization

New Life Community Services is a not-for-profit social service agency that seeks to bring hope and purpose to children, youths, and seniors so that they go on to create a positive impact in the community and society.

We are looking for a passionate and energetic individual to partner with the Heads of Department in growing & expanding our services.

Key Responsibilities

• Assist in the full spectrum of HR functions
• Performance Management
• Employee engagement
• HRMS management
• Participate in other HR programs

Job Requirements

• Degree in Human Resources or General Degree
• At least 3-5 years of HR experience
• Excellent communication skills (written, oral, and presentation)
• Strong knowledge of MS Office and general HRIS
• Passion to work in a social service agency.
• A good team player
• Ability to work with staff at all levels.
• Experience in the Early Childhood sector will be an added advantage.

HR Intern (Remote/Hybrid) – Luxx Newhouse Group

Position Summary:
Luxx Newhouse Group is seeking a motivated and detail-oriented HR Intern to join our dynamic team. The intern will gain hands-on experience in various aspects of human resources, from talent acquisition to process improvement initiatives, and play a key role in ensuring compliance and employee well-being. This position is ideal for individuals looking to kickstart their career in HR within a supportive and innovative environment.

Key Responsibilities:

1. Work Permit Management: Monitor and ensure timely renewal of employee work permits.
   Maintain accurate records and compliance with regulatory requirements.
   
2. Hospitalization & Welfare Support: Assist in the management of employee hospitalization benefits and welfare programs.
   Respond to employee inquiries and provide administrative support for benefit claims.
   
3. Safety Permits & Compliance: Track and manage safety permit renewals.
   Collaborate with relevant teams to ensure workplace safety standards are upheld.
   
4. Work Schedule Coordination: Support the creation and monitoring of employee work schedules.
   Address scheduling conflicts and ensure timely updates.
   
5. Timeline Monitoring: Track HR project timelines and deadlines, ensuring deliverables are met.
   Provide updates and reports to supervisors on project progress.
   
6. Talent Acquisition: Assist in the recruitment process, including posting job advertisements, screening resumes, and coordinating interviews.
   Support onboarding activities for new hires to ensure a smooth transition into the company.
   
7. Workflow Improvement Initiatives: Participate in identifying and implementing HR workflow improvements.
   Contribute ideas to enhance efficiency and employee experience.
   

Requirements:

• Currently pursuing or recently graduated with a degree in Human Resources, Business Administration, or a related field.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Ability to work independently and collaboratively in a remote/hybrid setup.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Prior internship or work experience in HR is a plus but not mandatory.

What We Offer:

• Hands-on experience in various HR functions.
• Flexible working arrangements (remote/hybrid).
• Mentorship and professional development opportunities.
• A collaborative and inclusive work environment.
• High performers will be awarded the opportunity to convert their internship into a full-time offer.

Join us at Luxx Newhouse Group and contribute to shaping the future of our dynamic organization!

Application Process:
Interested candidates are invited to submit their resume, cover letters are welcomed.

Applications will be reviewed on a rolling basis.

JOB DESCRIPTION

HR Management:

• Manage the end-to-end recruitment process, from job posting to onboarding.
• Conduct interviews, screen candidates, and make recommendations for hiring.
• Maintain employee records, including attendance, leave, and performance evaluations.
• Address employee queries and concerns, fostering a positive employee experience.
• Handle employee-related administrative tasks, such as ID card issuance and access control.
• Work pass administration including work pass Application, Renewal, Cancellation, Exemption, etc.
• Coordinate in renewals of Employee Annual Insurance.

Payroll Management:

• Handle payroll processing, including salary disbursements, deductions, and taxation.
• Ensure accurate and timely payroll calculations.
• Maintain payroll records and compliance with tax and labor regulations.
• Assist employees with payroll-related inquiries and issues.

Compliance and Reporting:

• Ensure compliance with labor laws, tax regulations, and HR best practices.
• Prepare and submit various HR and admin reports as required by management.
• Keep up-to-date with changes in labor laws and industry best practices.

Office Administration:

· Manage office supplies, inventory, and vendor relationships.

· Ensure proper documentation and filing systems are maintained.

· Act as a liaison between departments and external stakeholders.

· Handle correspondence, emails, and phone calls professionally and confidentially.

· Organize meetings, appointments, and events.

· Prepare agendas, minutes, and follow-up actions.

· Assist in preparing reports, presentations, and data analysis.

· Provide support to management and team members to coordinate travel arrangements as required.

Requirements:

• Bachelor's degree in Human Resources Management or a related field.
• Proven experience in HR, payroll, and administrative roles, preferably in a manufacturing setting.
• Strong knowledge of labor laws, payroll processing, and HR best practices.
• Excellent interpersonal and communication skills.
• Proficiency in HRIS and Microsoft Office applications.
• Experience in Info-Tech payroll software will be added advantage.
• Ability to handle sensitive information with confidentiality and discretion.
• Strong problem-solving and organizational abilities.
• Attention to detail and a commitment to delivering quality work.

Job Description & Requirements

· To develop & implement Health, Safety and Environment (HSE) policy, programs &

procedures

· To ensure all safety matters are in compliance with statutory, contractual &

management system requirements

· To oversee and lead the Safety team in the implementation of company’s safety

system at project sites

· To conduct toolbox meetings

· Perform construction site safety inspections & attend site walks with client &

subcons

· Identify unsafe work practice and work condition & recommend control measures

to project team

· Prepare/Review Risk Assessment/SWP/Method Statement/Permit-to-Work for all

project works. Manage and maintain/update these safety records & checklists

· Inventory management for Personal Protective Equipment (PPE)

· Support haze and pandemic activities

· Respond promptly to incidents & accidents

Requirements:

· WSQ Advanced Certificate in WSH or its equivalent

· Registered WSHC/WSHO with MOM, ECO with NEA

· Have a good knowledge in Occupational Health & Safety Management System

· Have excellent people management & interpersonal skills

Job Descriptions:

• Conduct general security related duties
• Manage access control at the different assigned points
• Assist in incident management (E.g. fire, emergency activation)
• Patrolling and conduct inspection of all emergency equipment
• Ensure and manage a smooth traffic flow
• Maintain and update all security occurrence book
• Any other duties that may be assigned from time to time by the superior

Job Requirements:

• Minimum secondary education with at least 2 years of relevant security experiences
• Possess the Private Security License issued by the Security Industry Regulatory Department (SIRD)
• AED or First-Aid certified, an added advantage
• Positive work attitude with strong service skill
• Able to work rotating schedules including weekends and publics holidays.
• Able to work night shift is preferred.

Free shuttle Bus from Choa Chu Kang MRT & Yew Tee MRT to Gain City Megastore @ Sungei Kadut

We are seeking a motivated and detail-oriented individual to join our team as a Shipping Officer. If our core values resonate with you and if you are enthusiastic about learning and growing in a dynamic environment, we want to hear from you!

Our Core Values:
B.E.S.T - Striving to make things Better, Easier, Speedier, and Trim
Growth Mindset - Always evolving and learning for growth
Respectful & Courteous - Treating all with dignity and kindness
Shared Responsibility – Working together for a collective goal.

Benefits:

• 5 days work week (9:00am to 6:00pm)
• No OT required
• Work life balance.

What will you be doing?

You will work alongside with colleague currently handling the shipment to go through the necessary training and assist them to prepare the documentation and understanding the full process.

· Issuing of contract for shipment and checking of schedule with shipping line and forwarder to arrange smooth in/out within operations ground.

· Track / Update operations on loading and shipment schedule

· Coordinate with shipping line / forwarder / Haulier and operations for necessary movement of the container

· Prepare full set shipment documentations for different destination (Invoices, Packing Lists and Delivery notes, FTA etc).

· Checking operations packing list to ensure weight accuracy with Weighbridge

· Coordinate with relevant agency for issuance of insurance

· Coordinate with customer on documents amendments.

· Preparation of bank documents for submission (L/C, DP Etc)

· Maintaining records of agent renumeration against shipment

· Application of necessary licenses require for certain shipment

· Maintain records of certain shipments for regulatory reporting

· Full spectrum of shipment related correspondence and duties

What we are looking for

· Minimum 2 years of working experience in Shipping functions with experience in handling shipping documentation.

· Meticulous and independent.

· Fast learner

· Understand and perform trade and customs-related processes such as Tradenet, Portnet, and Networked Trade Platform (NTP)

You Will Practice Our Core Values!

Join us and be a vital part of our team to make a difference in the scrap yard industry. Apply today and help us strive for B.E.S.T in everything we do!

Job Responsibilities:

• A sole contributor in charge of all HR administrative duties, this person must be strong in planning and organising, able to multi-task.
• Oversee recruitment process (including job posting/ advertising, screening, interviewing candidates), orientation of new employees to the organization, and following through of resignation process.
• Handles :-
• Application, issuance, renewal and cancellation of work passes
• Prepare employees documents and HR letters.
• Worker Dormitory
• Process payroll accurately and timely, ensuring compliance with statutory requirements.
• Perform general office administrative duties.
• Other adhoc HR duties as assigned

Job Requirements:

• Independent, self-driven and proactive attitude.
• Candidate must possess Diploma in any field.
• At least 3 years relevant experience.
• Computer literate, required skill(s): MS Office, MS Excel, MS Word.

Job Summary:

We are seeking a dynamic and organized HR Admin cum Personal Assistant to provide comprehensive administrative support across HR functions while managing the personal and executive needs of senior leadership. This dual-role position requires exceptional multitasking abilities, discretion, and strong interpersonal skills.

Key Responsibilities:

Human Resources Administration:

• Employee Records Management: Maintain and update employee files, contracts, and HR documentation in compliance with company policies and regulations.
• Recruitment Support: Assist in the hiring process, including posting job openings, screening resumes, scheduling interviews, and onboarding new hires.
• Payroll Assistance: Support payroll processing by preparing and verifying employee attendance and leave records.
• HR Policies: Ensure staff adherence to HR policies and procedures, and address basic HR queries.
• Training Coordination: Organize and track employee training programs and professional development initiatives.

Personal Assistant Duties:

• Diary Management: Manage schedules, appointments, and meetings for senior executives.
• Correspondence Handling: Manage and prioritize emails, calls, and communications on behalf of the executive.
• Meeting Preparation: Prepare agendas, minutes, and follow-up actions for meetings.
• Confidential Support: Handle sensitive information with utmost confidentiality and discretion.

Administrative Tasks:

• Maintain office supplies and ensure the smooth running of office operations.
• Coordinate and manage internal and external events or meetings.
• Prepare reports, presentations, and documentation as required.
• Act as a liaison between departments and external stakeholders.

Key Skills and Competencies:

• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• High attention to detail and problem-solving abilities.
• Ability to handle sensitive information with confidentiality.
• Proficient in Google / Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Qualifications and Experience:

• Diploma or degree in Human Resources, Business Administration, or a related field.
• Proven experience in HR administration and personal/executive assistant roles.
• Familiarity with employment laws and HR best practices.

Work Environment:

• Dynamic and fast-paced environment requiring flexibility and adaptability.
• Close collaboration with senior executives and cross-functional teams.

Job Summary:

We are seeking a dynamic and organized HR Admin cum Personal Assistant to provide comprehensive administrative support across HR functions while managing the personal and executive needs of senior leadership. This dual-role position requires exceptional multitasking abilities, discretion, and strong interpersonal skills.

Key Responsibilities:

Human Resources Administration:

• Employee Records Management: Maintain and update employee files, contracts, and HR documentation in compliance with company policies and regulations.
• Recruitment Support: Assist in the hiring process, including posting job openings, screening resumes, scheduling interviews, and onboarding new hires.
• Payroll Assistance: Support payroll processing by preparing and verifying employee attendance and leave records.
• HR Policies: Ensure staff adherence to HR policies and procedures, and address basic HR queries.
• Training Coordination: Organize and track employee training programs and professional development initiatives.

Personal Assistant Duties:

• Diary Management: Manage schedules, appointments, and meetings for senior executives.
• Correspondence Handling: Manage and prioritize emails, calls, and communications on behalf of the executive.
• Meeting Preparation: Prepare agendas, minutes, and follow-up actions for meetings.
• Confidential Support: Handle sensitive information with utmost confidentiality and discretion.

Administrative Tasks:

• Maintain office supplies and ensure the smooth running of office operations.
• Coordinate and manage internal and external events or meetings.
• Prepare reports, presentations, and documentation as required.
• Act as a liaison between departments and external stakeholders.

Key Skills and Competencies:

• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• High attention to detail and problem-solving abilities.
• Ability to handle sensitive information with confidentiality.
• Proficient in Google / Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Qualifications and Experience:

• Diploma or degree in Human Resources, Business Administration, or a related field.
• Proven experience in HR administration and personal/executive assistant roles.
• Familiarity with employment laws and HR best practices.

Work Environment:

• Dynamic and fast-paced environment requiring flexibility and adaptability.
• Close collaboration with senior executives and cross-functional teams.

A sense of teamwork is required .

Two shifts are acceptable.

Sufficient experience in managing construction workers (at least 5 years above).

Understand the civil workfolow ans sp safety requirment of singapore power group.

It is acceptable to work outdoors often .

Must know the applocation of all office software .

Need arrange worker all safety course and dorm check in/out.

Need apply worker and arrange ticket for workers.

COMPANY DESCRIPTION

Established since 1981, Care Corner Singapore has been a steadfast pillar of support for those in need and the less privileged within our community. Our journey spans over decades, dedicated to making a meaningful difference in the lives of others. At the heart of what we do is our core values of integrity, Compassion, Authenticity, Respect and Excellence as we continuously strive to develop new innovative programmes to support the needs of our community.

At Care Corner, we offer a positive and collaborative work environment that promotes staff wellbeing and believes in the development and growth of our people. We recognise that our employees are our greatest asset.

Join our team and be part of an innovative organisation where every role contributes to making a meaningful difference in the lives of individuals and families. Whether you are an experienced professional or just starting your career, if you are seeking a rewarding opportunity to be part of something bigger than yourself, we invite you to apply today.

Visit us at www.carecorner.org.sg to learn more about our organisation and available opportunities.

RESPONSIBILITIES

You will work with the People & Organisation Development (P&OD) team in the following areas:

• Support the work of mapping and digitising key HR process flows as part of an ongoing exercise to enhance and improve workflow
• Assist in data gathering, analysis, and visualisation to support HR work
• Assist in updating personnel data using our HRIS and SharePoint systems
• Support the coordination and execution of core people development programmes such as onboarding, offboarding, new hires orientation, leadership development training, etc
• Help organise staff engagement and new hire orientation programmes
• Provide support in ad-hoc events/projects e.g. recruitment activities, system reviews for HRIS, L&D, competencies/JD library, etc.

As part of the learning, you will get to:

• participate in and observe running of core programmes by the P&OD team
• receive on-the-job training on HR processes
• familiarise yourself with the operations and configuration of key HR systems
• learn more about the broad spectrum of social services within the context of Care Corner's work
• interact with social service professionals, including interaction with senior leaders and visit some of our centres.

Min. Diploma in Business/HR.

Requirements:

• Good interpersonal and communication skills
• Initiative, willing to learn and a team player
• Proficient in Microsoft Office

Internship Period: 3 to 6 months (5-day work week preferred); able to commence in Jan 2025

Location: 6 Woodlands Square #03-01, Woods Square Tower 2 Singapore 737737

Thank you for your application. We regret that only shortlisted candidates will be notified for interviews.

Responsibilities:

• Full spectrum of HR functions including talent acquisition, talent development, compensation & benefits
• Partner BUs to provide advice in HR related matters such as workforce planning, talent management, succession planning, and employee engagement.
• Implement and leverage technology to enhance HR service efficiency and effectiveness.
• Provide support in compensation reviews and annual salary/bonus exercises.
• Implement initiatives to foster a high-performance culture.
• Lead and/or support HR projects, initiatives, and functional portfolios to support overall HR workplan.
• Assist in payroll audits and ensure payroll records are in compliance with legal requirements.
• Assist in the implementation and maintenance of payroll software systems and upgrades.

Requirements:

• Degree in Business Administration &/or Human Resource Management or equivalent.
• Minimum 3 years’ experience in a HR Generalist/HR Business Partnering role.
• Strong analytical and problem-solving abilities.
• Good communication & interpersonal skills.
• IHRP Certification will be a plus.

Roles and Responsibilities:

- Manage the company's financial operations, including budgeting, forecasting, and auditing.

- Develop and implement the financial strategy of the company including financial planning and forecasting and risk management.

- Prepare and timely report weekly, monthly and annual financial statements to HQ Korea.

- In charge of banking, legal and taxation matters.

- Compy with all applicable quality, health, safety, security and environmental regulations.

Required / Preferred Experience and Qualifications:

· Bachelor’s Degree in Business Administration, Accounting/Finance or equivalent

· Proficient Korean language knowledge is mandatory to liaise with the Korean stakeholders in Anseong, Korea

· Minimum 10 years of experience in relevant field

· Prior exposure to Manufacturing industry

· Meticulous, analytical

· Leadership

About us:

Hebei Jinbiao is the leading specialist for Noise Control Products in Asia.

With a legacy of excellence since 2016, we have emerged as the premier service provider to the construction industry.

Our dedication to innovation and quality has secured our position as the #1 choice for noise barriers in Singapore. Our products are trusted by prominent organizations such as LTA, HDB, URA, PUB, and various private construction projects.

Role & Responsibility:

• Maintains and upkeeps the company’s safety management system.
• Leads, conducts, and reviews RA & SWP.
• Submits and maintains projects’ safety documentation.
• Supervises ALL on-site Safety Coordinators & Supervisors.
• Conducts EHS inspections.

Keeps record of worksite inspection to identify unsafe conditions or unsafe work practice, and any foreseeable risk arising from work processes including operation of plants, machineries, equipment and tools in accordance with company’s established WSHSMS, RA, SWP, FPP, LP etc

• Evaluates and compares EHS performance of company’s work teams.
• Investigates any accident, dangerous occurrence or occupational disease that occurred within the worksite. And implements reasonably practicable measures to address the investigation findings.
• Keeps record of effectiveness of such implemented reasonably practicable measures.
• Advises Company’s management on action plan on all safety matters.
• Builds rapport with client’s EHS in-charge.
• Collates and presents to management updated EHS and legal compliance requirements on a half yearly basis.
• Attends:Project’s WSH Committee Meeting
  Projects’ PGI
  Etc.
  

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties and Responsibilities:

· Be well-versed in information of all 4 Parks (Singapore Zoo, Night Safari, River Wonders, and Bird Paradise).

· Effectively manage guests’ enquiries and feedback within set SLAs and via various channels and platforms (which include, but are not limited to, emails, calls, livechat, and social media).

· Able to identify problem statements / issues and provide appropriate handling to escalated cases.

· Maintain a high standard of quality responses to guests to uphold service quality standards and ensure consistency.

· Work with various departments and stakeholders within MWG to enhance guest experience and satisfaction.

· Support in reporting key feedback cases to management and collaborate with relevant teams to effect satisfactory solutions.

· Handle rostering and training of staff.

· Manage situations that require problem solving and innovative solutions.

· Assist with monthly reports and updating of Standard Operating Procedures (SOPs).

· Assist with adhoc projects for the Guest Experience Management team as required.

Job Requirements:

· Minimum Diploma

· Minimum 1 year of relevant experience

· Strong interpersonal and communications skills (English).

· As enquiries and feedback may be in various languages, proficiency in other languages, such as Mandarin, Tamil / Hindi, Japanese or Korean will be advantageous.

· Previous customer service experience will be preferred.

· Quick-thinking, adaptable, able to thrive in fast-paced environment.

· Strong team player, but also comfortable to work independently where required.

· Able to work on weekends and public holidays.

· Able to work until 8pm or later (as required), on shift.

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties and Responsibilities

· Ensure day-to-day operations are carried out smoothly, including daily resource management, and maintain high level of guest service standards in accordance to protocol.

· Identify, propose and execute proposals on areas of improvement to create and enhance guest experience within the park.

· Resolve feedback, issues and concerns raised by guests.

· Motivate and guide part-time staff in delivering guest experiences.

· Assist to conduct training of part-time staff in consultation with section lead.

· Assist in maintenance and enforcement of park safety matters and procedures.

· Assist in wildlife-human management efforts:

- Update and maintain records of sightings and movements of wildlife.

- Conduct and maintain behavioural enrichments of wildlife through positive reinforcement trainings.

- Educate guests on wildlife campaigns in the parks.

· Other relevant duties as assigned.

Job Requirements

• Minimum 1-3 year of relevant experience in hospitality or tourism industry
• Prior customer service experience will be an advantage
• Excellent communications skills
• Confident, energetic and outgoing personality
• Able to work on weekends and public holidays