Total 3 hr officer job vacancies in d26 upper thomson springleaf

The Embassy is recruiting a pro-active and open-minded Consular & Visa Officer (CW2) with a strong sense of accuracy and attention to detail.

Applicant must have a valid residence status in Singapore.

The post is ONLY open for Danish and EU/Schengen country nationals.

You will be working in a team of highly dedicated and professional colleagues. The main tasks of the Consular Section are handling of Schengen visa applications and residence permit applications, as well as providing consular assistance to Danish nationals and nationals with residence permit in Denmark.

As a Consular & Visa Officer (CW2), you will be responsible for all steps of the visa case processing. The work involves handling and prioritizing many different visa cases on a daily basis, keeping up to date with key legislation, and sparring with colleagues.

You are expected to show the flexibility required for an optimal handling of the entire portfolio of the Embassy and be ready to contribute to handling tasks outside your own portfolio.

Main tasks and responsibilities as Consular & Visa Officer

· Examination of Schengen visa and residence permit applications, incl. required documentation, and interviewing of applicants

· Registering of applications in relevant IT systems

· Final case processing, incl. responsibility for deciding on approvals, refusals and submission cases

· Attending phone calls and written correspondences with applicants, as well as handling the Embassy phone and reception

· Contact to the Danish Immigration Service and other relevant stakeholders/authorities

· General consular assistance to Danish nationals and nationals with residence permit in Denmark, incl. passport applications and minor translations

· Keep apprised of changes to instructions for visas and passports, and update checklists and best practices accordingly

· Ongoing follow-up of rules and regulations to help ensure compliance within the consular area

Competencies:

· Education: Relevant public administration, language, social science, political or trade related background, preferably at bachelor level. A combination of extensive work experience with relevant education will be considered

· Experience: Applicants should have at least 5 years of working experience

· Language Requirements: Excellent command of written and spoken English - as well as Danish or another Nordic language

· Due to the visa authorisation applicant must be EU/Schengen national

· An analytical mind, strong organisational, communication and interpersonal skills

· Ability to work independently as well a team player

· Excellent service-minded approach towards Embassy clients

· Ability to work under pressure

· Display sensitivity and adaptability to culture, gender, religion, race, nationality and age

· Experience with consular service is an advantage but not a requirement

We offer

· Full-time employment contract position for 1 year (with possibility for extension) based on the relevant legally binding labour market rules of Singapore

· Working hours of 40 hours per week

· 13th month salary

· Private health insurance

· 20 days paid holiday per year

· Structured programmes, courses and on-the-job training

· Multi-cultural and international work environment

· Salary commensurate with relevant work experience, expert knowledge and skills

· Employer’s pension contribution varies according to residence status in Singapore

Application and recruitment process

Please provide the following documents:

· Cover letter - your motivation for applying for the position and how you see yourself adding value to both the position and the Embassy as a workplace.

· CV in English.

· Documentation for relevant education and recommendations (if any) and 2 references in English.

· Please make sure to merge all the above documents into one PDF file.

The Embassy attaches great importance to equal opportunities for all and therefore welcomes applications from all qualified persons regardless of race, sex, religion, age or disability.

Selected candidates will be invited for interviews expected to take place shortly after the application deadline. Only short-listed candidates will be contacted.

Security requirements

· Security screening clearance by the Danish government is required prior to the appointment to the job

· Certificate of Clearance issued by the Singapore Police

Questions

For any questions regarding the position, please contact the Consul at [email protected] marked “Consular & Visa Officer, (your name)”

About us

The Danish Embassy in Singapore is part of the Danish Foreign Service. The Embassy is an ambitious, high-paced and dynamic workplace with 20 staff strength.

Meet us here

Website: http://singapore.um.dk/
LinkedIn: http://www.linkedin.com/company/dkembassysg

Facebook: https://www.facebook.com/dkembassySG/

GENERAL DATA PROTECTION REGULATION According to Article 13 of the EU general data protection regulation 2016/679, the Ministry must provide you with information regarding the Ministry’s handling of personal data when we collect personal data from you. We process your data for recruitment purposes only. We would like to keep your data until the specific position has been filled. We cannot estimate the exact time frame, but we will consider this period over when a candidate accepts our job offer for the position. When that period is over, we will delete your data. You can read more about how we process your personal data here: https:\\um.dk/en/about-us/organisation/contact-information/the-ministry-of-foreign-affairs-of-denmark-personal-data-policy

Key Responsibilities:

· Assist to investigate and resolve escalated inquiries or complaints related to client parcels / shipments, such as delayed, misplaced, damaged shipments and pending of documentations required.

· Coordinate with relevant departments , including operations, logistics, and warehouse, to identify and rectify the cause of issues.

· Provide solutions to resolve challenges while ensuring minimal impact on clients.

· Being the point of contact for escalated cases, ensuring to provide clear and timely updates to clients.

· Demonstrates professionalism and empathy when handling challenging situations.

· Proactively identify recurring problems and suggest process improvements to prevent future occurrences.

· Maintain accurate documentation of escalated cases, resolutions, and follow-ups.

· Work closely with relevant departments to ensure smooth consistent service delivery.

· Provide feedback and insights to improve overall customer care processes.

· Assist with any other duties or projects assigned by the reporting officer.

Job Responsibilities:

• Report to the Corporate Quality and Safety Department through the Head Environment, Health, and Safety (EHS) Manager.
• Monitor and support the company's EHS program and policies, ensuring effective execution of ISO 45001 and ISO 14001 Management Systems and certification.
• Conduct EHS surveys and inspections, recommending corrective actions and advising on safety programs to improve EHS performance.
• Investigate accidents to determine root causes, track and update EHS KPI performance of the Business Unit, and ensure compliance with statutory and legal requirements.
• Manage and liaise with authorities on safety and environmental-related matters, ensuring effective communication and compliance.
• Perform any other ad hoc duties as assigned to support the EHS function and overall safety performance.

Job Requirements:

• Candidate who is a registered Workplace Safety and Health Officer / FSM is preferred
• ECO Cert is preferred