Total 21 Director/C-Level human resource business partner job vacancies in d12 balestier serangoon toa payoh

We are a Singapore based private education institution with 4 years Edutrust. Due to business expansion, we urgently need a Business Development Director. He/she is responsible for leading a company's business development efforts to increase revenue and profits. Their duties include:

• Developing strategies: Creating and implementing business development strategies and activities
• Identifying opportunities: Finding new business opportunities, markets, and trends
• Building relationships: Developing and maintaining relationships with customers, suppliers, distributors, and partners
• Leading negotiations: Negotiating favorable terms with partners and clients
• Driving growth: Leading sales, marketing, and customer service teams to drive growth
• Setting objectives: Helping to shape the company's long-term objectives
• Recommending new products and services: Identifying and recommending new products and services
• Writing proposals: Writing proposals and plans
• Tracking performance: Evaluating existing partnerships and sales efforts
• Communicating: Communicating business development strategies with internal stakeholders

Requirements:

• Should have a bachelor's degree
• They should also have excellent communication, negotiation, and interpersonal skills, and a strong understanding of market trends
• Have strong ties in China to develop China and South East Asia market
• Proficient in Chinese is preferred
• Require flexible working hours
• Require to travel between Singapore and China
• Strong education network in China
• To recruit minimum KPI of 200 students per year

Job Overview:

The Business Development Director will be responsible for driving growth, expanding market presence, and establishing strategic partnerships in the education sector. This role requires a seasoned professional with over 10 years of experience, including a minimum of 5 years in a leadership capacity. The individual will lead efforts to identify new opportunities, build relationships with key stakeholders, and manage the overall business development strategy, with a focus on expanding educational programs and services.

Key Responsibilities:
-Develop and implement a comprehensive business development strategy to grow the company’s presence in the education industry.
-Identify and pursue new business opportunities, including potential partnerships with schools, educational institutions, and other key players in the sector.
-Build and maintain relationships with clients, partners, and industry stakeholders in education.
-Lead the negotiation and closing of major business deals and contracts related to education services and programs.
-Collaborate with the marketing and sales teams to create go-to-market strategies for new educational products and services.
-Analyze market trends and competitors in the education space to adapt business strategies accordingly.
-Represent the company at education-related conferences and events to build networks and increase visibility.
-Monitor and report on the success of business development activities, adjusting strategies as needed.


Requirements:
-Bachelor’s degree in Business, Education, Marketing, or a related field (Master’s preferred).
-Minimum of 10 years of professional experience, with at least 5 years in a leadership role within business development or education management.
-Proven track record of successful business development and revenue growth in the education sector.
-Strong leadership, communication, and negotiation skills.
-Ability to think strategically and make data-driven decisions.
-Strong network within the education industry and ability to build new connections quickly.
-Experience managing a team and working cross-functionally with other departments.
-Ability to thrive in a fast-paced, dynamic environment.

Key Responsibilities

• Implementing the HR strategy at the local level and ensuring the global HR calendar of activities is achieved within timelines
• Responsible to deploy global HR projects to the relevant region with focus on HR operations, compensation & benefits, compliance matter, employee’s engagement, talent management, career development, learning & development, performance management etc.
• Managing all HR related operation matters locally for the assigned countries in the hub in relation with: employment (from hiring to retiring), payroll, social security, fiscal regulations, legal matters, trade unions, people development etc., directly with their own team and/or through external consultants
• Providing support to Global HR Management team to ensure consistent global approaches and administration of HR Operations, both in terms of processes and systems/tools;
• Granting the operative coordination of main global HR processes, like salary review, performance appraisal, MBO assignment, budgeting, recruitment etc.
• Participating in projects to continuously improve HR systems, including testing and documentation (HCM); granting the system configuration for HR managed systems, properly customized to support the Global HR teams to manage HR Operations;
• Support in identifying system defects and assisting with process improvement opportunities, to include system enhancement testing, if required;
• Supporting International HR teams in driving ad hoc process improvement initiatives in support of company programs and standards;
• Granting the proper implementation of local learning & development programs such as, onboarding, people development, etc. cooperating with the dedicated Corporate Functions to ensure the proper implementation by the local hubs.

Education

• Bachelor’s Degree in Psychology or Business Administration / Finance Management or Law

Qualifications

• 10+ years of HR experience and exposure to different operational HR processes, preferable in international organizations
• Building and Developing Professional/Technical Knowledge : Specialist expert and building capability in own team (or has influence technical/professional over others)
• Change, Innovation and Responsiveness: Implement changes
• Communication and Influence: Communicate with impact and influence large groups of people
• Customer/Client Service: Respond appropriately
• Planning, Orgaizaing and Pro activity: Set medium to long term plans
• Result Focus: Ensure you team achieve their goals
• Teamwork and Leadership: Leading a team/project

Job Overview:

The Business Development Director will be responsible for driving growth, expanding market presence, and establishing strategic partnerships in the education sector. This role requires a seasoned professional with over 10 years of experience, including a minimum of 5 years in a leadership capacity. The individual will lead efforts to identify new opportunities, build relationships with key stakeholders, and manage the overall business development strategy, with a focus on expanding educational programs and services.

Key Responsibilities:
-Develop and implement a comprehensive business development strategy to grow the company’s presence in the education industry.
-Identify and pursue new business opportunities, including potential partnerships with schools, educational institutions, and other key players in the sector.
-Build and maintain relationships with clients, partners, and industry stakeholders in education.
-Lead the negotiation and closing of major business deals and contracts related to education services and programs.
-Collaborate with the marketing and sales teams to create go-to-market strategies for new educational products and services.
-Analyze market trends and competitors in the education space to adapt business strategies accordingly.
-Represent the company at education-related conferences and events to build networks and increase visibility.
-Monitor and report on the success of business development activities, adjusting strategies as needed.


Requirements:
-Bachelor’s degree in Business, Education, Marketing, or a related field (Master’s preferred).
-Minimum of 10 years of professional experience, with at least 5 years in a leadership role within business development or education management.
-Proven track record of successful business development and revenue growth in the education sector.
-Strong leadership, communication, and negotiation skills.
-Ability to think strategically and make data-driven decisions.
-Strong network within the education industry and ability to build new connections quickly.
-Experience managing a team and working cross-functionally with other departments.
-Ability to thrive in a fast-paced, dynamic environment.

Overview:

Our Healthcare client is seeking a dynamic and visionary Deputy Director/Assistant Director to spearhead our community health initiatives. This role offers an exciting opportunity to lead the development and execution of strategies that promote health and wellness across diverse communities.

Key Responsibilities:

• Innovative Strategy Development: Craft and implement cutting-edge strategies and frameworks for community health programs that drive real, measurable outcomes.
• Empowerment & Engagement: Design and roll out plans that empower communities to take proactive control of their health. Cultivate a vibrant culture focused on preventive care and healthy living.
• Strategic Partnerships: Forge and nurture strategic partnerships with grassroots organisations, social service agencies, and healthcare providers to enhance integrated care and improve overall population health.
• Leadership Excellence: Inspire and guide a talented team, ensuring they have the resources and support needed to thrive. Promote a collaborative and high-performance work environment.
• Impactful Initiatives: Develop and oversee initiatives that make a tangible difference in community health and integrated care, leveraging your expertise to drive success.

What We’re Looking For:

• Bachelor’s Degree in healthcare or business-related fields.
• A minimum of 10 years of relevant experience in healthcare, strategic planning, and partnership development, with at least 5 years in a leadership capacity.
• Proven strategic thinker with a track record of successful planning and execution.
• Exceptional writing, interpersonal, and communication skills.

For candidates with more working experience, they may be considered for more senior position

If you are ready to take on a challenging yet rewarding role in clinical operations, we want to hear from you! Please send your resume in Microsoft Word format by clicking “Quick Apply.”

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform that only short-listed applicants will be notified.

Carol Tan Choon Gek (Chen Chunyue)

Registration number: R23113984

EA Licence No: 12C6253

Overview:

Our Healthcare client is seeking a dynamic and visionary Deputy Director/Assistant Director to spearhead our community health initiatives. This role offers an exciting opportunity to lead the development and execution of strategies that promote health and wellness across diverse communities.

Key Responsibilities:

• Innovative Strategy Development: Craft and implement cutting-edge strategies and frameworks for community health programs that drive real, measurable outcomes.
• Empowerment & Engagement: Design and roll out plans that empower communities to take proactive control of their health. Cultivate a vibrant culture focused on preventive care and healthy living.
• Strategic Partnerships: Forge and nurture strategic partnerships with grassroots organisations, social service agencies, and healthcare providers to enhance integrated care and improve overall population health.
• Leadership Excellence: Inspire and guide a talented team, ensuring they have the resources and support needed to thrive. Promote a collaborative and high-performance work environment.
• Impactful Initiatives: Develop and oversee initiatives that make a tangible difference in community health and integrated care, leveraging your expertise to drive success.

What We’re Looking For:

• Bachelor’s Degree in healthcare or business-related fields.
• A minimum of 10 years of relevant experience in healthcare, strategic planning, and partnership development, with at least 5 years in a leadership capacity.
• Proven strategic thinker with a track record of successful planning and execution.
• Exceptional writing, interpersonal, and communication skills.

For candidates with more working experience, they may be considered for more senior position

If you are ready to take on a challenging yet rewarding role in clinical operations, we want to hear from you! Please send your resume in Microsoft Word format by clicking “Quick Apply.”

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform that only short-listed applicants will be notified.

Carol Tan Choon Gek (Chen Chunyue)

Registration number: R23113984

EA Licence No: 12C6253

We are looking for an experienced business development director.

As a Business Development Director, you are the bridge. You must be able to recognise clients needs and communicate it effectively with the team. You will be expected to make daily cold calls, attend self-generated appointments and manage existing clients.

You will set ambitions targets for yourself and improve based on performance.

Responsibilities:

- Manage and grow existing client base (B2B)

- Take charge of client acquisition and create new business opportunities for the company

- Identify potential clients and projects for pitches

Desired Skills:

- Experience in a similar setting is a must

- B2B Lead generation and relationship management

- Some technical or engineering expertise (you must be willing to learn)

- Super independent with an entrepreneurial spirit

We need people who are looking to work hard and push boundaries.

About mēkā

Meka Innovation Pte Ltd (mēkā) is a product design agency headquartered in Singapore. We work with startups and MNCs around Asia to solve problems and invent new products and solutions.

One of the most important attributes we look for in a colleague is curiosity. You must look at the world with a curious eye and look for problems to solve. And you must try to go solve them, even if they are out of reach. You must be willing to learn, fail (if you must) and try again. A lot of our work is centered around exploration and a curious mind is a must. You must be comfortable working with familiarizing yourself with foreign concepts that are very far out of your comfort zones.

Job Overview:

The Business Development Director will be responsible for driving growth, expanding market presence, and establishing strategic partnerships in the education sector. This role requires a seasoned professional with over 10 years of experience, including a minimum of 5 years in a leadership capacity. The individual will lead efforts to identify new opportunities, build relationships with key stakeholders, and manage the overall business development strategy, with a focus on expanding educational programs and services.

Key Responsibilities:
-Develop and implement a comprehensive business development strategy to grow the company’s presence in the education industry.
-Identify and pursue new business opportunities, including potential partnerships with schools, educational institutions, and other key players in the sector.
-Build and maintain relationships with clients, partners, and industry stakeholders in education.
-Lead the negotiation and closing of major business deals and contracts related to education services and programs.
-Collaborate with the marketing and sales teams to create go-to-market strategies for new educational products and services.
-Analyze market trends and competitors in the education space to adapt business strategies accordingly.
-Represent the company at education-related conferences and events to build networks and increase visibility.
-Monitor and report on the success of business development activities, adjusting strategies as needed.


Requirements:
-Bachelor’s degree in Business, Education, Marketing, or a related field (Master’s preferred).
-Minimum of 10 years of professional experience, with at least 5 years in a leadership role within business development or education management.
-Proven track record of successful business development and revenue growth in the education sector.
-Strong leadership, communication, and negotiation skills.
-Ability to think strategically and make data-driven decisions.
-Strong network within the education industry and ability to build new connections quickly.
-Experience managing a team and working cross-functionally with other departments.
-Ability to thrive in a fast-paced, dynamic environment.

The Senior Director, Project Management and Business Operation is a leadership role, responsible for leading the Data Center development projects in the APAC region.

This role will work closely with the function leaders of various business units, including but not limited to Land Sourcing, Design Management, Construction Projects, Product Management, Corporate functions, etc.

The Senior Director is responsible for ensuring the development and implementation of efficient operations and cost-effective systems to meet the current and future needs of the organization whilst fostering a collaborative and innovative team culture focused on operational excellence.

Core Duties and Responsibilities

• Establishes and optimizes day-to-day operational activities, including revenue and sales growth, expense, cost and margin control and monthly, quarterly and annual financial goal management.
• Leads efforts to develop and improve through efficient and effective integrated processes, implementing common management processes/services to leverage organizational resources.
• Directs operations review of cost and service structures, productivity measures and delivery methods to achieve planned targets.
• Acts as the point of contact to obtain funding for APAC projects from parent companies in Japan.
• Participates in acquisition and growth activities that support overall business objectives and plans.
• Manages and oversees the day-to-day operations to meet budget and other financial goals.
• Ensures that operational activities comply with organizational requirements for quality management, legal stipulations and general duty of care.
• Reviews and assesses sales opportunities.
• Participates in acquisition and growth activities that support overall business objectives and plans
• Liaison among Function Executives in APAC to ensure that all department heads are fully informed of the operational objectives of the business, and ensure challenges are resolved collaboratively.
• Assists the APAC Managing Director and contributes to strategy formulation and the setting of strategic direction.
• Advises the management team and/or department heads on key planning issues and make recommendations on important business decisions.
• Facilitates regular meetings with department heads to ensure that operational objectives are achieved.

Knowledge and Attributes:

• Strategic leader with creative and financial acumen coupled with strong business intellect necessary for taking the business to the next level.
• Significantly vast ability at interpersonal and communication skills, both verbally and written.
• Significantly vast business acumen, financial expertise, and strategic planning skills.
• Significantly vast problem-solving skills.
• Significantly vast leadership skills.
• Ability to collaborate with executives at a strategic and tactical level.
• Ability to understand new issues quickly and make wise decisions.
• Ability to work under pressure, plan personal workload effectively and delegate.
• Ability to inspire and move a cross-functional team towards a unified direction with a common vision.
• Significantly vast knowledge of big data analysis and performance/operation metrics.
• Significantly vast understanding of business functions such as HR, Finance, marketing, etc.

Additional Requirements:

• Bachelor's degree or equivalent in Business Administration or a related field.
• Significantly vast experience gained within a similar senior leadership role preferably within a similar global organization in Data Centers and/or IT infrastructure business.
• Significantly vast hands-on experience in strategic planning, and business operations.
• Significantly vast leadership skills with excellent work ethic.
• Significantly vast experience with successfully managing complex budgets.
• Significantly vast experience in real estate transactions and the formation and management of investment funds is preferred.
• Significantly vast experience in collaborating with global stakeholders across multiple time zones.

• Responsible for the facilitation of projects from planning to delivery by ensuring accurate preparation and execution of all project activities in accordance with both company and statutory requirements
• Manage scheduling and programming including labour and resources to ensure projects meet time, cost, safety and quality objectives
• Strategically plan and execute risk identification and change management
• Chair WSH committee and attend site meetings with relevant internal stakeholders to ensure regular reporting and effective communication of project information
• Lead and manage all staff on-site, ensuring proper execution of project operations to meet objectives and targets
• Establish and implement controls to ensure that safe work procedures and environmental control measures are implemented at the work site
• Monitor, control and coordinate site works with the operations team as well as contractors
• Develop and maintain good working relationship among all inter site staff at all level.
• Develop and maintain good working relationships with external stakeholders, including clients, consultants and contractors

Job Requirements:

• Degree in Civil / Structural Engineering / Construction Management or its equivalent
• Minimum 10 years relevant working experience
• Able to manage teams well and meet project timelines

About Hashmeta: At the cutting edge of digital marketing innovation, Hashmeta is redefining global brand engagement through our extensive network of platforms. We specialize in delivering integrated marketing solutions that empower businesses to connect with their audiences in meaningful and impactful ways. Hashmeta is dedicated to driving growth and solving critical business challenges for organizations of all sizes.

Minimum Qualifications:

• Minimum 5 years of experience in a product marketing and sales leadership role.
• Minimum 5 years of experience in partner strategy and execution or business consulting
• Proficient in English and Mandarin as key business communication languages

Preferred Qualifications:

• Experienced in promoting marketing solutions to large, complex organizations across various geographies.
• Strong understanding of marketing technologies, especially within the China and Asia markets, and key industry growth drivers.
• Deep knowledge of how various marketing technologies integrate to drive increased technology adoption within large account bases.
• Familiarity with digital transformation & innovation management

About The Job: Join the Hashmeta team as a Chief Business Strategist - China and Asia, where you'll be at the forefront of transforming and shaping the future of businesses with our advanced marketing technology and integrated marketing solutions.

Responsibilities:

• Lead the development and execution of the company’s long-term business strategy, aligning it with key market trends, competitive dynamics & organisational goals. Work closely with the executive team to translate strategic goals into actionable business plans.
• Conduct comprehensive market analysis to identify growth opportunities, industry trends and competitive threats. Use data-driven insights to guide strategic decisions and to ensure the company stays ahead of the curve in a rapidly evolving business landscape.
• Identify and evaluate new business opportunities, partnerships, and markets for expansion. Lead the company’s efforts to enter new markets, launch new products or services and diversify streams.
• Build and maintain strategic relationships to influence long-term direction and serve as a trusted advisor to clients, ensuring high levels of client satisfaction, repeat business and long-term partnerships.
• Collaborate with various departments (Marketing, Demand Management, Marketing Solutions teams) to ensure that strategic initiatives are well integrated across all business functions.
• Partner with Hashmeta Account teams to develop and drive pipelines, providing guidance and support.
• Collaborate with Hashmeta Platform Partners to develop and execute marketing campaigns.
• Develop and manage a customer pipeline within selected verticals.

Responsibilities:

• Oversee full spectrum of HR such as manpower planning, recruitment, salary administration, compensation & benefits, performance management, learning & development, employee relations/engagement
• Develop and implement HR strategies and initiatives; HR policies and procedures aligned with the overall organisation strategy
• Assess training needs and oversee learning and development of employees
• Anticipate and provide consultative advice in addressing employee and organisational needs, which include manpower planning, recruitment, performance management, compensation, benefits, career development and exit management
• Drive strategies and deliver initiatives to enhance employee engagement in CCF, playing a key role in the design, review and implementation of OD initiatives which may include organisational climate survey, work-life initiatives, dialogue sessions, focus group discussions and corporate events
• Manage stakeholders’ relations such as the Board and HR Committee

Requirements:

• Degree in Human Resource or equivalent
• At least 5-8 years of relevant managerial experience
• Experience working in non-profitable organization would be an advantage
• Excellent communication and interpersonal skills
• Committed, self-motivated, meticulous and able to multi-task

Responsibilities:

• Responsible for the full spectrum of Human Resource, administrative and building facility functions of the organisation.
• Design, develop, and implement HR policies, procedures, and programs that align with the organisation's objectives and legal requirements.
• Ensure that all HR policies are effectively communicated to employees and consistently enforced.
• Handle complex employee relations issues, including dispute resolution, grievances, and disciplinary actions.
• Promote a positive and inclusive work environment and foster employee engagement.
• Participate in the recruitment process, including job posting, resume screening, interviewing, and onboarding.
• Collaborate with hiring managers to identify staffing needs and ensure timely and successful recruitment.
• Assist in the development and implementation of training and development programs to enhance employee skills and competencies.
• Identify opportunities for career growth and succession planning within the organisation.
• Support the administration of compensation and benefits programs, ensuring competitiveness and compliance with relevant laws.
• Conduct periodic compensation and benefits surveys to ensure the organization remains competitive in the job market.
• Assist in the performance management process, including setting objectives, conducting performance appraisals, and identifying areas for improvement.
• Provide guidance to managers and employees on performance-related matters.
• Generate HR reports and analyze data to provide insights and recommendations to support decision-making.
• Ensure compliance with data privacy regulations and maintain employee records.
• Stay updated on labor laws and employment regulations to ensure the organisation's HR practices are compliant.
• Assist in investigations and audits related to HR matters.
• Develop and implement employee engagement initiatives.

Requirements:

• Bachelor's degree in Human Resources, Business Administration, or a related field
• Proven experience in HR roles, with a minimum of 5 years in a Senior HR position.
• Strong knowledge of employment laws and regulations.
• Excellent interpersonal and communication skills.
• Proficiency in HR software and tools.
• Problem-solving and conflict resolution skills.
• Strong organizational and project management abilities.
• Ability to maintain confidentiality and handle sensitive information.
• Detail-oriented and results-driven.
• Interest in video gaming is a plus.
  

Job Responsibilities:

Human Resource Planning (HRP):

• Conduct workforce analysis to identify current and future talent needs.
• Develop and implement HR forecasting models to predict labor supply and demand.
• Create succession plans to ensure business continuity and talent pipeline development.
• Collaborate with business leaders to align HR strategies with organizational objectives.

Leadership Development and Development (LDD):

• Develop and implement comprehensive leadership development programs.
• Identify high-potential employees and create development plans.
• Coach and mentor emerging leaders.
• Oversee performance management processes and talent reviews.

Payroll and Compensation:

• Oversee accurate and timely payroll processing for all employees.
• Ensure compliance with all federal, state, and local payroll tax regulations.
• Manage compensation programs, including salary structures, bonus plans, and incentive programs.
• Conduct salary surveys and analyze compensation data to ensure competitiveness.
• Administer benefits programs, including health insurance, retirement plans, and employee assistance programs.

Compensation & Benefits:

• Develop and implement competitive compensation and benefits packages.
• Conduct salary surveys and analyze compensation data to ensure competitiveness.
• Administer benefits programs, including health insurance, retirement plans, and employee assistance programs.
• Ensure compliance with all relevant employment laws and regulations.

Requirements:

• Bachelor's degree in Human Resources, Business Administration, or related field.
• Minimum of 10 years of experience in human resources with a strong focus on HRP, LDD, payroll, and compensation & benefits.
• Proven track record in developing and implementing HR strategies.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in HRIS systems and payroll software.
• Knowledge of employment laws and regulations.

Overview:

Our healthcare client is seeking for a Senior Manager/Assistant Director to lead transformation efforts, coordinating stakeholders, ensuring timely project delivery, and contributing to national healthcare initiatives.

Job Requirement:
Project Management:

• Collaborate with National University Health System (NUHS) Project Management Office (PMO) to enhance Change Request processes.
• Provide advisory and support for departmental initiatives.
• Ensure adequate funding and resources are allocated in work plans.
  

Information Technology (IT) Project Management:

• Coordinate with workstream and project leads to report on project status.
• Manage interdependencies and clear roadblocks among support workstreams (e.g., Biomedical Engineering) and project leads.
• Develop and maintain project dashboard for tracking objectives and timelines.
  

IT Budgeting:

• Collaborate with Department Information Technology (IT) Single Points of Contact (SPOCs) to plan departmental IT budgets.
• Monitor and track IT budget utilization.
• Support ad-hoc IT budget requests and assist with Change Requests.
  

Cluster Managed Systems (CMS):

• Ensure CMS security compliance with prevailing IT security policies and standards.
• Manage and mitigate system/devices risks.
• Drive for compliance with various stakeholders to achieve compliance through audit.
  

User Access Management & Governance:

• Lead data compliance efforts and ensure National University Hospital (NUH) data compliance.
• Establish, review, and audit user access policies and procedures.
• Conduct IT audits as required (Routine/Ad Hoc).
  

Provide Support to Chief Medical Information Officer (CMIO):

• Assist with ad-hoc requests/initiatives from CMIO.
  

Job Requirements:

• Bachelor's degree in any discipline.
• Minimum 15 years of work experience.
• Previous experience in healthcare, business analysis, project coordination, communications, or change management is advantageous.
• Ability to drive strategy from design to deployment.
• Strong project management skills with experience leading cross-functional teams.
• Ability to engage effectively with various level of stakeholder

HOW TO APPLY:

If you meet these requirements and are ready to make a significant impact, please send in your resume in Microsoft Word format by clicking “Apply Now”

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform that only short-listed applicants will be notified.

Carol Tan Choon Gek (Chen Chunyue)

Registration number: R23113984

EA Licence No: 12C6253

Overview:

Our healthcare client is looking for Assistant Director, Contact Centre to be responsible for the overall performance of the Contact Centre. You will drive change, and work with the Head on operational strategies, capacity planning, cost/benefit analysis and performance reviews.

Job Description:

• Oversee Contact Centre operations for 24/7 system readiness
• Ensure staff deliver timely and professional responses across all channels
• Optimize resource allocation to manage inquiries effectively
• Monitor processes with performance indicators and conduct trend analysis
• Facilitate information dissemination, issue escalation, and resolution
• Collaborate with stakeholders to improve service levels
• Provide leadership, motivation, guidance, and training to staff
• Develop individual development plans for staff training and skill enhancement
• Foster open communication between staff and management
• Support recruitment and retention efforts
• Lead quality improvement projects
• Drive changes to workflows and processes to enhance service standards

Requirements:

• A recognised Degree in any discipline
• At least 8 years’ experience in Healthcare / Contact Centre
• Possess strong interpersonal and communication skills with track record of strong working relationship at various levels
• Able to multi-task and work in a stressful environment
• Proficient in MS Office applications

HOW TO APPLY:

If you are interested in the role, please send in your resume in Microsoft Word format by clicking “Apply Now”

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform that only short-listed applicants will be notified.

Carol Tan Choon Gek (Chen Chunyue)

Registration number: R23113984

EA Licence No: 12C6253

Job duties:

• Lead and spearhead the operation and execution of project from inception development Phase to manufacturing start up to site installation to completion of project.
• Lead the project and facilitate coordination with client, architect, consultant and NSC.
• Monitor the site progress with site manager/coordinator/supervisor
• Develop project schedule
• Attend site meeting or progress meeting with client/architect/designer/consultant together with site project team.
• Handle all correspondences/documentation and prepare reports(emails, site progress report weekly update project schedule, etc.)
• Monitor and manage approved project budget by management and provide value engineering to work scope and materials
• Manage and resolve design and technical issues with site manager/coordinator/supervisor/Factory manager.
• Plan and schedule project timelines
• Implement and manage project changes and interventions to achieve project outputs
• Provide direction and support to project team
• Quality assurance
• Constantly monitor and report on progress of the project to management
• Present reports defining project progress, problems and solutions (submit weekly site progress report to management)
• Monitor and manage rectification works.
• Establish progressive and finalized final claim to clients for each completed projects
• Participate in ad-hoc projects and other duties when required
• Evaluate and approve sub-contractors/suppliers claim and recommend appropriate payments

Job requirements:
• At least 15 years work experience in commercial / office fit-out.
• Have a passion for Interior Design
• Experience in ID projects
• Knowledge of both theoretical and practical aspects of architectural, building, and mechanical and electrical works
• Proven experience in managing site work and managing a project team
• Proven experience in people management and problem-solving skills
• Versatile and creative problem solver.

Objectives:

To expand Kent Ridge Education internationally, especially in major cities in South East Asia.

Scopes:

-To open the market for holistic integrated education that combines international education with local national education.

-To start a new school or collaborating with other schools.

-The unique school is for scholars and elites.

Roles and Responsibility:

-To study the potential market in Bangkok and other major cities in South East Asia.

-To formulate the business propositions and strategies.

-To source for investors to fund the projects and interested party to provide the land and/or building to set up the schools.

Attributes:

-Speaks fluent Thai language and English with strong business experiences.

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About Us

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

Responsibilities

• Develop and leverage constructive relationships within target accounts to gain access to key decision makers and establish coach network
• Client Specific - Conduct continuous review of the customer pipeline to proactively identify potential business opportunities
• Portfolio Refresh - Organize and prepare quarterly review with all sectors to review expiring contracts and leases to formulate potential strategies including RES opportunities
• Strategic Investment - Participate in DHL Supply Chain led annual review of country strategy including providing RES team input on potential upcoming logistics markets
• Define business fit and help shape the pitch story for development experts to identify the best solution and negotiate deals
• Collaborate with logistics Business Developers to review current client’s needs and guide in identifying additional opportunities
• Facilitate awareness/knowledge sharing of the Real Estate Solutions product among internal and external stakeholders
• Conduct research (external market, internal sector teams) on strategically prioritized areas, sectors and target accounts to proactively identify potential areas for business opportunities
• Map and assess stakeholders based on systematic pipeline reviews and knowledge of customer strategies, business changes, etc.
• Collect customer requirements to qualify identified opportunities and develop recommendations on pursuit or cancellation based on financial attractiveness, risk and fit of customer requirements with capabilities/ strategy
• Identify value proposition both for bundled or standalone offerings and high level solution parameters based on customer requirements

Requirements

• 10 years' experience in either Business Development or Sales
• University Degree in Business, Architecture, Engineering or Real Estate related field
• Analytics and project management experience, contracts logistics industry experience and industrial and logistics real estate development/brokerage experience

The Regional Business Development Director will be responsible for driving the growth of our business within a designated region. This senior-level position will involve identifying new opportunities, building and nurturing client relationships, and working closely with the executive team to develop and execute strategies for revenue growth.

Key Responsibilities:

1. Market Analysis: Conduct thorough research and analysis to identify market trends, potential clients, and emerging opportunities in the designated region.
2. Business Strategy: Develop and implement effective business development strategies to achieve revenue and growth targets within the region.
3. Client Relationship Management: Cultivate and maintain strong relationships with existing clients, understanding their needs and ensuring satisfaction. Identify, approach, and engage potential clients to expand our customer base.
4. Sales and Revenue Generation: Drive sales activities, including negotiations, proposals, and contract discussions, to meet or exceed revenue goals.
5. Team Leadership: Build and lead a high-performance business development team, providing coaching and guidance to team members to ensure success.
6. Collaboration: Collaborate closely with cross-functional teams, including marketing, product development, and operations, to align strategies and ensure seamless execution of initiatives.
7. Reporting and Analysis: Prepare regular reports on business development activities, market trends, and performance metrics to provide insights and recommendations to the executive team.
8. Compliance: Ensure all business development activities are conducted in accordance with company policies, industry regulations, and legal standards.

Job Description & Requirements

• Develop and execute strategic plans to achieve sales targets.Create and communicate sales goals and ensure C-level executives are informed on the progress of those goals.
  Build and maintain long-lasting, strong relationships with customers while partnering with them to better understand their business objectives and needs.
  Understand industry-specific trends and landscapes.
  Effectively communicate value propositions through presentations and proposals.
  Report on forces that shift strategic directions of accounts and tactical budgets.
  Identify, assess and resolve complex business issues and propose alternative solutions.
  Identify and manage issues and risks and act as an escalation point within the account.
  Manage and monitor account level risk dollar and budget; control costs to ensure maximum achievement of revenue and margin.
  Manage risk and impact of change requests and assist with service request of variation order negotiation.
  

Requirements:

• Has at least 10 years of working experience in IT Services (not purely IT Infra services, not hardware, not product license) in Singapore with more than 8 years or more in leadership position.
• Experience of managing large deal, large customer up to 15 million USD.
• Experience working for large IT Services companies
• Process broad business acumen and deep IT industry knowledge, and to use this knowledge to develop client relationships.
• Track record of interacting and building relationship with CXO level client contacts.
• Proven ability to drive the sales process from start to finish
• Proven ability to articulate the distinct aspects of services and products
• Knowledge of how to develop client-focused, differentiated and achievable solutions
• Understanding of how to position services against competitors
• Excellent written, verbal, listening, negotiation and presentation skills