Responsibilities:
1. Primary Roles: Customer Service Support
a. Handles incoming enquiries, live chat.
b. Coordinate e-shop customer registration, order processing, e-marketplace coordination (Shopee, Eezee, etc)
c. Reporting and documentation for e-shop & leads
d. Coordinate with local supplier & internal procurement team to check availability of stock, pricing and delivery.
e. Coordinate with Warehouse local team to arrange local collection or delivery & with shipping department for overseas shipping arrangement.
f. Prepare necessary paperwork, such as quotations, Proforma invoices, etc.
g. Follow-up quotations & Orders
h. Onboarding customers to new Digital commerce platform
2. Secondary Roles: System Support
a) System support for systems that already go live.
b) Liaison between end-users and developers by understanding user needs, communicating issues, and facilitating effective resolutions without necessarily engaging in programming.
c) Other ad-hoc responsibilities by management
Requirements:
1. At least GCE “O” levels or SPM
2. At least 1-2 years working experience in Customer Service or Sales experience in handling overseas customers and feels comfortable talking to them over the phone
3. Pleasant personality and Customer Service oriented
4. Able to work independently as well as in a team
5. Good communication skills
6. Bilingual in English and Mandarin
7. Proficient in MS Excel (MS Powerpoint a plus)
Good to have: Tech-savvy (Ability to quickly learn new tools and adapt to the fast-paced nature of the digital commerce industry)