Total 212 information security analyst job vacancies in D20 Bishan, Ang Mo Kio

Job Description :



• Create visually appealing custom pages and websites
• Write clean, efficient, well-documented code in HTML and CSS
• Stay updated on the latest WordPress/WooCommerce trends, technologies, and best practices to enhance our development process.
• Develop custom WordPress themes, plugins, and functionalities based on client requirements.
• Troubleshoot and debug issues, perform quality assurance testing, and deploy updates in a timely manner.
• Stay updated on the latest WordPress/WooCommerce trends, technologies, and best practices to enhance our development process.
• Integrate extensions and third party apps
• Convert designs into HTML
• Test cross browser and cross device compatibility for inconsistencies
• Identify and resolve performance issues to optimize for speed
• Stay up to date on industry trends and innovations
• Experience of On-site support for desktop applications, emails, printers, other hardware, and networking will be added advantage
• Provide administrative support for Windows Servers and Microsoft 365

Job Requirements :

• Significant experience or graduated with a Degree in Computer Science, Information Systems.
• 5-6 years of PHP, PHOTOSHOP, HTML5, CSS , VUE JS and JavaScript experience
• Strong working knowledge of MySQL or relational database
• 5-6 years of WordPress and Magento Framework experience
• You are fluent in your written and spoken English.

Job Responsibilities:

• General Screening.
• Guarding and Patrolling.
• Access and Egress Control.
• Basic Incident Report.

Skills and Experience:

• 2 Basic Licensing units to be Security Officers.
• RTT – Recognise Terrorist Threats.
• WSQ – Handle security incidents and services.
• WSQ – Provide guard and patrols services.
• Those who are new but keen can join this industry may apply too.

About the role

As the Senior IT Manager, you will be responsible for overseeing the company's information technology infrastructure and operations. This is a full-time position and will involve leading a team of IT professionals to ensure the smooth running and continuous improvement of the company's technology systems.

Key Responsibilities:

1. Strategic Management & Planning

• Develop and implement a comprehensive IT strategy aligned with organizational goals, including system solutions and infrastructure development.

• Collaborate with cross-functional teams to ensure IT initiatives support business processes, including operations, clients, and management

• Manage IT projects, ensuring timely delivery within scope, budget, and regulatory requirements.

2. Infrastructure & Systems Management

• Oversee the design, implementation, and maintenance of IT infrastructure including application systems, cloud solutions, and network services.

• Ensure high availability, reliability, and security of IT systems to support operations and related projects

3. Software Development & Cybersecurity Compliance

• Lead the development and maintenance of all system solutions.

• Enforce robust cybersecurity measures to protect data and systems.

• Establish disaster recovery protocols and incident response strategies to mitigate IT risks.

• Develop and enforce IT policies and procedures, ensuring alignment with industry standards, including data protection, software licensing, and cybersecurity regulations

4. Leadership & Project Management

• Lead and mentor a team of IT professionals, fostering a culture of continuous improvement and technical excellence.

• Manage IT vendor relationships and contracts.

• Develop and manage the IT budget, optimizing costs.

• Provide training and development opportunities to IT staff.

5. Technology Evaluation

• Continuously evaluate and assess emerging technologies for potential organizational impact.

• Propose and implement IT solutions that enhance business productivity, operational efficiency, and sustainability within the business industry

Job Qualifications:

• Bachelor’s degree in Computer Science, Information Technology or a related field

• Proven experience (5+ years) in a senior IT management role, with comprehensive knowledge IT infrastructure.

• Extensive experience in software development, including hands-on expertise with .NET MVC, C#, JavaScript, and SQL.

• Strong knowledge of database management and optimization using SQL, with the ability to design and manage complex database structures.

• Strong leadership skills with experience managing a diverse IT team, including software developers and system administrators.

• Excellent project management and budgeting skills, with a track record of delivering IT solutions on time and within budget.

• Expertise in cybersecurity practices, data protection, and regulatory compliance.

• Ability to think strategically and implement IT initiatives aligned with business goals

• Exceptional communication and interpersonal skills, capable of collaborating with cross-functional teams and stakeholders.

• Team player and ability to work independently to meet pre-determined targets and deliverables timeline

• Good command of English language

Responsibilities:

• Designing, implementing, and managing security solutions to protect against cyber threats while ensuring seamless IT Infrastructure, Servers and Applications performance.
• Continuously optimize existing IT Infrastructure, Servers and Applications security policies and models, monitor and respond to threat detection event alerts and response handling, and enhance overall detection levels and coverage.
• Be responsible for vulnerability management (CVE, CVSS, OWASP Top 10), container, network & systems security, as well as cloud security tools and services
• Design, configure, and maintain firewalls, VPNs, intrusion detection/prevention systems (IDS/IPS), and other security devices.
• Monitor and analyze security events and logs to identify potential vulnerabilities and incidents.
• Threat Prevention & Incident Response: Identify, investigate, and resolve security breaches and incidents.
• Develop and implement strategies to mitigate identified risks and vulnerabilities.
• Ensure all compliance and security control functions are performed timely and orderly.
• Drive continuous improvement of procedures and processes related to cybersecurity process and operations monitoring.
• Conduct regular audits of IT Infrastructure, Servers and Applications security to ensure compliance with security policies.
• Maintain compliance with industry standards such as ISO 27001, GDPR, or SOC 2.
• Create and maintain detailed network diagrams and security documentation.
• Work closely with IT teams to ensure robust security integration across systems.
• Educate employees on security best practices and emerging threats.
• Manage tools like SIEM, antivirus solutions, IDS/IPS and DLP software.
• Stay updated with the latest technologies, trends, and vulnerabilities in cybersecurity.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Relevant certifications (e.g., CISSP, CEH, CCNP Security, Palo Alto PCNSA) are a plus but not mandatory.
• 7 to 12 years of experience in the designing, implementing, and managing of IT Infrastructure, Servers and Applications security according to industry standards such as ISO 27001, GDPR, or SOC 2.
• Expertise in one or more IT Security Engineering topics, such as Secure Browsing, PAM, PKI, or Multifactor Authentication.
• Proven ability to contribute to the development of architecture, concepts, and processes in IT security.
• Strong understanding of network protocols (TCP/IP, DNS, HTTP, etc.), firewalls, VPNs, intrusion detection / prevention systems (IDS/IPS), vulnerability management (CVE, CVSS, OWASP Top 10) and etc.
• Proficiency in firewall technologies (e.g., Fortinet, Palo Alto, Cisco ASA).
• Experience with vulnerability scanning tools and penetration testing.
• Experienced with cloud environments and cloud security principles. Knowledge in AWS/Azure cloud security tools and services.

Role Description

AtomIT Networks Pte Ltd is seeking a highly skilled and motivated Cyber Security Engineer to join our team in Singapore. This is a full-time, on-site role requiring hands-on expertise in Cybersecurity operations and solutions delivery. The Cyber Security Engineer will play a pivotal role in safeguarding our clients' networks, systems, and data against sophisticated cyber threats and vulnerabilities. This position demands a dynamic professional capable of operating in a fast-paced environment with 24x7 standby responsibilities to respond to critical incidents and ensure uninterrupted security operations.

Key Responsibilities

• Design, implement, and manage robust cybersecurity measures to protect networks, applications, and systems.
• Regularly monitor latest cybersecurity news and proactively identify & mitigate potential security risks.
• Monitor and analyze network traffic, logs, and alerts to detect and respond to security incidents promptly.
• Collaborate with cross-functional teams to align security strategies with business objectives.
• Create and update detailed documentation, including implementation plan, procedures, and incident reports.
• Stay updated with emerging threats and security technologies to implement proactive defenses.
• Provide 24x7 standby duty support to address urgent security incidents and maintain system integrity.

Qualifications

• Proven expertise in Cybersecurity, Network Security, and Information Security.
• Proficiency in security technologies such as firewalls, SD-WAN, IDS/IPS, WAF, SIEM, ZTNA, SASE, EDR and etc.
• Familiarity with cloud security across platforms like AWS, Azure, or GCP.
• Relevant certifications such as Fortinet NSE, Cisco CCNP Security, CISSP, CEH, AWS & Azure Security Specialization, or equivalent are highly desirable.
• Strong analytical skills and the ability to troubleshoot complex security challenges.
• Excellent communication and collaboration skills with a proactive, detail-oriented mindset.
• Hands-on experience in Vulnerability Assessment, threat modeling, and risk analysis is a plus point.
• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• Priority will be given to Singapore Citizens and Permanent Residents.

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 3 years experiences in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 1 year experience in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

In order to help the organisation lower the liabilities related to business decisions, the risk analysts will work together with the director to examine market circumstances and financial data before offering knowledgeable guidance. This keeps the business lucrative and secure financially.

About ACP:

ACP is the leading provider of learning management systems (LMS), e-learning, website Development and ICT solutions. In our current day and age, the adoption of technology in jobs worldwide has enabled us to streamline job processes and increase organizational efficiency, all thanks to the power of the internet. As such, digital literacy is a crucial skill that must be imparted to the next generation, and we continuously strive to empower every individual to learn through technology in our borderless world.

Roles & Responsibilities:

The role of a business analyst is to act as a crucial bridge between the business and the development teams, facilitating effective communication and collaboration between these two essential components of a project. This liaison is pivotal in ensuring that the business goals, requirements, and objectives are clearly understood and translated into actionable plans for development, ultimately leading to the successful execution of projects and the achievement of organizational objectives.

Job Description:

• Create detailed business analysis, outlining problems, opportunities and solutions
• Manage, track and raise project issues and exceptions where required for approval
• Involve in the requirement study and gathering, creating mockups, creating test cases and testing, and driving a smooth deployment and adoption
• and support the ongoing operations of the project
• Understanding and troubleshooting technical issues when needed
• Learn to undertake root cause analysis for problems in order to implement preventive and corrective
• measures to meet business and performance needs
• Use of Excel, Access, and SQL to perform collection, analysis and profiling of large volumes of data
• Write and document requirements and functional specifications
• Observe industry trends and recommend new features or solutions to the product development team

Job Specifications:

• Currently pursuing a Diploma or Degree in Business, Information System/technology, computer science, or equivalent
• Prior knowledge and experience in Business Analytics
• Proficient with Microsoft Office tools like MS Word, MS Excel, and MS PowerPoint
• Basic SQL knowledge
• Effective oral and written management communication skills
• Good analytical skills
• Adaptable and flexible
• Clear communicators, smooth facilitators, and precise analysts
• A team player with good communication skills
• Self-motivated person who thrives in a fast-paced environment
• Must be able to commit for at least 4 months (Full Time)

Benefits:

• An internship that is more than 3 months old will be entitled to 1 AL from the 4th month onwards.

You hereby freely give ACP Computer Training & Consultancy consent to use and process your personal data relating to my job application and have read and understood the ACP Computer Training & Consultancy Data Protection Notice for Job Applicants. (Link: https://www.acpcomputer.com/data-protection-notice/) You may withdraw your consent at any time with future effect in line with the said notice as well.

About ACP:

ACP is the leading provider of learning management systems (LMS), e-learning, website Development and ICT solutions. In our current day and age, the adoption of technology in jobs worldwide has enabled us to streamline job processes and increase organizational efficiency, all thanks to the power of the internet. As such, digital literacy is a crucial skill that must be imparted to the next generation, and we continuously strive to empower every individual to learn through technology in our borderless world.

Roles & Responsibilities:

The role of a business analyst is to act as a crucial bridge between the business and the development teams, facilitating effective communication and collaboration between these two essential components of a project. This liaison is pivotal in ensuring that the business goals, requirements, and objectives are clearly understood and translated into actionable plans for development, ultimately leading to the successful execution of projects and the achievement of organizational objectives.

Job Description:

• Create detailed business analysis, outlining problems, opportunities and solutions
• Manage, track and raise project issues and exceptions where required for approval
• Involve in the requirement study and gathering, creating mockups, creating test cases and testing, and driving a smooth deployment and adoption and support the ongoing operations of the project
• Assist to understanding and troubleshooting technical issues when needed
• Learn to undertake root cause analysis for problems in order to implement preventive and corrective measures to meet business and performance needs
• Use of Excel, Access, and SQL to perform collection, analysis and profiling of large volumes of data
• Write and document requirements and functional specifications
• Observe industry trends and recommend new features or solutions to the product development team
• Assist in any other duties as required by the manager or supervisor

COT Products

• Lead outreach and qualifications
• Follow-up communications
• Database management

Job Specifications:

• Currently pursuing a Diploma or Degree in Business, Information System/technology, computer science, or equivalent
• Prior knowledge and experience in Business Analytics
• Proficient with Microsoft Office tools like MS Word, MS Excel, and MS PowerPoint
• Basic SQL knowledge
• Effective oral and written management communication skills
• Good analytical skills
• Adaptable and flexible
• Clear communicators, smooth facilitators, and precise analysts
• A team player with good communication skills
• Self-motivated person who thrives in a fast-paced environment
• Must be able to commit for at least 4 months (Full Time)

Benefits:

• An internship that is more than 3 months old will be entitled to 1 AL from the 4th month onwards.

You hereby freely give ACP Computer Training & Consultancy consent to use and process your personal data relating to my job application and have read and understood the ACP Computer Training & Consultancy Data Protection Notice for Job Applicants. (Link: https://www.acpcomputer.com/data-protection-notice/) You may withdraw your consent at any time with future effect in line with the said notice as well.

Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services,

and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you

could accomplish. We’re a diverse collection of thinkers and doers, continually reimagining our products, systems,

and practices to help people do what they love in new ways. This is a deeply collaborative place, where everything

we create is the result of people in different roles and teams working together to make each other’s ideas

stronger. That same passion for innovation that goes into our products also applies to our practices,

strengthening our commitment to leave the world better than we found it.

Description

Apple is seeking a security professional to join its Information Security Response Organization, as part of the

Threat Analysis and Incident Response function. A successful candidate will possess a proven technical

background, relevant Information Security experience with a strong focus in the Incident Response lifecycle. You

will work with a global team of security professionals on a follow-the-sun model with a primary focus on the

identification, containment, and mitigation of security incidents. This role is an integral part of the security controls

Apple uses to protect its customers, brand, and data. This person will have the opportunity to work on technology

and processes with global reach. Apple is an Equal Opportunity Employer that is committed to inclusion and

diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants,

including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or

retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job

application or interview process, to perform essential job functions, and to receive other benefits and privileges of

employment. Please contact us to request accommodation.

Minimum Qualifications

More than 7 years of experience in Information Security with a focus on Incident Response, Security

Engineering, and/or Intrusion Detection

Proficient understanding of incident response automation strategies, with demonstrated ability to implement

them

Proficient understanding of threat modeling, operational threat intelligence, and common attack vectors

Knowledge of web application vulnerabilities with ability to triage/verify OWASP Top 10 issues

In-depth technical knowledge of macOS or Linux Operating Systems

Exceptional analytical and investigative skills with hands-on experience, with demonstrated ability to analyze

endpoint, network, and application logs

Proficient in one or more programming/scripting languages

Excellent verbal and written communication skills

Preferred Qualifications

Experience with disk and memory forensic tools

Experience writing and tuning IDS signatures

Experience triaging malware

Venture, a public listed company in SGX, is a leading global provider of technology services, products and solutions with established capabilities spanning marketing research, design, research and development. Over the years, Venture has built know-how and intellectual property with expertise in several technology domains. These include life science & genomics, molecular diagnostics, medical devices and equipment, healthcare and wellness technology, lifestyle consumer technology, health improvement products, instrumentation, test and measurement technology, networking and communications, fintech, as well as computing, printing and imaging technology.

Headquartered in Singapore, the Group comprises over 30 companies with global clusters in Southeast Asia, Northeast Asia, America and Europe, and employs over 12,000 people globally.

At Venture, our people are our most valuable asset. We are committed to unifying culture, encouraging innovation, and harnessing the collective strengths and synergies of our human capital to deliver compelling differentiation, advancing Venture’s position as a leading global provider of technology solutions, products and services.

We’re looking to add a Senior Systems Analyst (Business Intelligence) in Singapore. The position will be based in our corporate office in AMK.

As a Senior Systems Analyst (Business Intelligence) , you will :

Play a key role in designing and implementing innovative BI and AI/ML solutions, leveraging your expertise in Microsoft Azure and Power BI for the Company.

As a Senior System Analyst, you will be responsible for collaborating with business stakeholders to understand their requirements, designing and implementing scalable and efficient BI solutions and digital initiatives but not limited to AI/ML and Generative AI within Venture Group.

This role has opportunities for growth and work under the Group Function through training and mentorship programs. We provide a dynamic and inclusive work environment that values your expertise and skills to use in driving the strategic objectives of the group functions.

You will be given exposure to opportunities to participate in a wide range of projects that span different functional areas, eg. supply chain, finance, and manufacturing shop floor.

• In charge of managing and implementing end-to-end BI solutions, from requirements gathering to deployment and maintenance using waterfall Project Management methodology for Group Wide stakeholders.
• Managing and implementing digital initiatives that emphasizes flexibility,collaboration and feedback using agile approach for Group Wide stakeholders.
• Understand and analyze users’ business requirements and processes, study ROI, and recommend solutions proposals to management.
• Collaborate with BI and cross-functional team members on projects that can achieve the company’s goals.
• Design and develop scalable, efficient, and optimized data models, ETL processes, and data visualizations for efficient delivery to Power BI.
• Evaluate, select, and implement appropriate Azure services and tools to meet business requirements and optimize solution performance.
• Provide technical guidance and mentorship to junior team members.
• Manage projects and support activities with team members.
• Make proposals that encompass, but are not limited to architecture diagrams, data flow diagrams, system specifications, requirements, and user manuals for the organization.
• Supervise best practices and standards in BI solution development via code review.
• Ensuring data integrity, accuracy, and security with effective governance for sensitive information protection.
• Participate in evaluating emerging AI/ML technologies such as Generative AI through studies and proof of concepts.

What skills and experiences are we looking for?

• Degree in Computer Science, Information Systems, Computer Engineering or equivalent, with min 5 years relevant experience.
• Manufacturing experience and supply chain knowledge is preferred.
• Strong hands-on experience in designing data models, ETL processes, and data visualizations using Azure Data Factory, Databricks, Azure Data Lake Storage, and Power BI.
• Solid understanding of data warehousing and data integration concepts as well as data governance and security.
• Experience in project activities.
• Experience in ETL and data analysis by using Python such as pyspark, pandas, scipy, numpy.
• Experience in GenAI project execution will be advantageous.
• Basic understanding of SAP ERP modules will be advantageous.
• Translate business needs into high-level technical specifications and design using Azure and Power BI.
• Team player with the ability to communicate efficiently and effectively at all levels.
• Self-motivated with initiative and drive.
• Able to prioritize, deliver, and maintain all reporting projects group-wide.
• Assist in the daily support of end-users’ ability to utilize the reporting platform effectively and efficiently.

If you embody the spirit of excellence, passion for discovery, innovation and enterprise, and the desire to make a difference in the world of technology and electronics, come join the Venture team!

Be Part of the Global Venture Family.

Disclaimer:

By submitting your application to Venture Corporation Limited and its group of companies, you acknowledge and agree that any personal data you provide will be processed for the purpose of evaluating your application for employment.

If you are not selected for this position, we may retain your personal data to consider you for future employment opportunities unless you inform us otherwise. Should you wish to withdraw your consent or request access to or correction of your personal data, please contact our Personal Data Protection officer by email: [email protected]

For more details, please refer to our privacy policy at Personal Data Protection Policy of Venture Corporation Limited.

About ACP:

ACP is the leading provider of learning management systems (LMS), e-learning, website Development and ICT solutions. In our current day and age, the adoption of technology in jobs worldwide has enabled us to streamline job processes and increase organizational efficiency, all thanks to the power of the internet. As such, digital literacy is a crucial skill that must be imparted to the next generation, and we continuously strive to empower every individual to learn through technology in our borderless world.

Roles & Responsibilities:

The role of a business analyst is to act as a crucial bridge between the business and the development teams, facilitating effective communication and collaboration between these two essential components of a project. This liaison is pivotal in ensuring that the business goals, requirements, and objectives are clearly understood and translated into actionable plans for development, ultimately leading to the successful execution of projects and the achievement of organizational objectives.

Job Description:

• Create detailed business analysis, outlining problems, opportunities and solutions
• Manage, track and raise project issues and exceptions where required for approval
• Involve in the requirement study and gathering, creating mockups, creating test cases and testing, and driving a smooth deployment and adoption and support the ongoing operations of the project
• Assist to understanding and troubleshooting technical issues when needed
• Learn to undertake root cause analysis for problems in order to implement preventive and corrective measures to meet business and performance needs
• Use of Excel, Access, and SQL to perform collection, analysis and profiling of large volumes of data
• Write and document requirements and functional specifications
• Observe industry trends and recommend new features or solutions to the product development team
• Assist in any other duties as required by the manager or supervisor

COT Products

• Lead outreach and qualifications
• Follow-up communications
• Database management

Job Specifications:

• Currently pursuing a Diploma or Degree in Business, Information System/technology, computer science, or equivalent
• Prior knowledge and experience in Business Analytics
• Proficient with Microsoft Office tools like MS Word, MS Excel, and MS PowerPoint
• Basic SQL knowledge
• Effective oral and written management communication skills
• Good analytical skills
• Adaptable and flexible
• Clear communicators, smooth facilitators, and precise analysts
• A team player with good communication skills
• Self-motivated person who thrives in a fast-paced environment
• Must be able to commit for at least 4 months (Full Time)

Benefits:

• An internship that is more than 3 months old will be entitled to 1 AL from the 4th month onwards.

You hereby freely give ACP Computer Training & Consultancy consent to use and process your personal data relating to my job application and have read and understood the ACP Computer Training & Consultancy Data Protection Notice for Job Applicants. (Link: https://www.acpcomputer.com/data-protection-notice/) You may withdraw your consent at any time with future effect in line with the said notice as well.

About ACP:

ACP is the leading provider of learning management systems (LMS), e-learning, website Development and ICT solutions. In our current day and age, the adoption of technology in jobs worldwide has enabled us to streamline job processes and increase organizational efficiency, all thanks to the power of the internet. As such, digital literacy is a crucial skill that must be imparted to the next generation, and we continuously strive to empower every individual to learn through technology in our borderless world.

Roles & Responsibilities:

The role of a business analyst is to act as a crucial bridge between the business and the development teams, facilitating effective communication and collaboration between these two essential components of a project. This liaison is pivotal in ensuring that the business goals, requirements, and objectives are clearly understood and translated into actionable plans for development, ultimately leading to the successful execution of projects and the achievement of organizational objectives.

Job Description:

• Create detailed business analysis, outlining problems, opportunities and solutions
• Manage, track and raise project issues and exceptions where required for approval
• Involve in the requirement study and gathering, creating mockups, creating test cases and testing, and driving a smooth deployment and adoption
• and support the ongoing operations of the project
• Understanding and troubleshooting technical issues when needed
• Learn to undertake root cause analysis for problems in order to implement preventive and corrective
• measures to meet business and performance needs
• Use of Excel, Access, and SQL to perform collection, analysis and profiling of large volumes of data
• Write and document requirements and functional specifications
• Observe industry trends and recommend new features or solutions to the product development team

Job Specifications:

• Currently pursuing a Diploma or Degree in Business, Information System/technology, computer science, or equivalent
• Prior knowledge and experience in Business Analytics
• Proficient with Microsoft Office tools like MS Word, MS Excel, and MS PowerPoint
• Basic SQL knowledge
• Effective oral and written management communication skills
• Good analytical skills
• Adaptable and flexible
• Clear communicators, smooth facilitators, and precise analysts
• A team player with good communication skills
• Self-motivated person who thrives in a fast-paced environment
• Must be able to commit for at least 4 months (Full Time)

Benefits:

• An internship that is more than 3 months old will be entitled to 1 AL from the 4th month onwards.

You hereby freely give ACP Computer Training & Consultancy consent to use and process your personal data relating to my job application and have read and understood the ACP Computer Training & Consultancy Data Protection Notice for Job Applicants. (Link: https://www.acpcomputer.com/data-protection-notice/) You may withdraw your consent at any time with future effect in line with the said notice as well.

About ACP:

ACP is the leading provider of learning management systems (LMS), e-learning, website Development and ICT solutions. In our current day and age, the adoption of technology in jobs worldwide has enabled us to streamline job processes and increase organizational efficiency, all thanks to the power of the internet. As such, digital literacy is a crucial skill that must be imparted to the next generation, and we continuously strive to empower every individual to learn through technology in our borderless world.

Roles & Responsibilities:

The role of a business analyst is to act as a crucial bridge between the business and the development teams, facilitating effective communication and collaboration between these two essential components of a project. This liaison is pivotal in ensuring that the business goals, requirements, and objectives are clearly understood and translated into actionable plans for development, ultimately leading to the successful execution of projects and the achievement of organizational objectives.

Job Description:

• Create detailed business analysis, outlining problems, opportunities and solutions
• Manage, track and raise project issues and exceptions where required for approval
• Involve in the requirement study and gathering, creating mockups, creating test cases and testing, and driving a smooth deployment and adoption and support the ongoing operations of the project
• Assist to understanding and troubleshooting technical issues when needed
• Learn to undertake root cause analysis for problems in order to implement preventive and corrective measures to meet business and performance needs
• Use of Excel, Access, and SQL to perform collection, analysis and profiling of large volumes of data
• Write and document requirements and functional specifications
• Observe industry trends and recommend new features or solutions to the product development team
• Assist in any other duties as required by the manager or supervisor

COT Products

• Lead outreach and qualifications
• Follow-up communications
• Database management

Job Specifications:

• Currently pursuing a Diploma or Degree in Business, Information System/technology, computer science, or equivalent
• Prior knowledge and experience in Business Analytics
• Proficient with Microsoft Office tools like MS Word, MS Excel, and MS PowerPoint
• Basic SQL knowledge
• Effective oral and written management communication skills
• Good analytical skills
• Adaptable and flexible
• Clear communicators, smooth facilitators, and precise analysts
• A team player with good communication skills
• Self-motivated person who thrives in a fast-paced environment
• Must be able to commit for at least 4 months (Full Time)

Benefits:

• An internship that is more than 3 months old will be entitled to 1 AL from the 4th month onwards.

You hereby freely give ACP Computer Training & Consultancy consent to use and process your personal data relating to my job application and have read and understood the ACP Computer Training & Consultancy Data Protection Notice for Job Applicants. (Link: https://www.acpcomputer.com/data-protection-notice/) You may withdraw your consent at any time with future effect in line with the said notice as well.

About ACP:

ACP is the leading provider of learning management systems (LMS), e-learning, website Development and ICT solutions. In our current day and age, the adoption of technology in jobs worldwide has enabled us to streamline job processes and increase organizational efficiency, all thanks to the power of the internet. As such, digital literacy is a crucial skill that must be imparted to the next generation, and we continuously strive to empower every individual to learn through technology in our borderless world.

Roles & Responsibilities:

The role of a business analyst is to act as a crucial bridge between the business and the development teams, facilitating effective communication and collaboration between these two essential components of a project. This liaison is pivotal in ensuring that the business goals, requirements, and objectives are clearly understood and translated into actionable plans for development, ultimately leading to the successful execution of projects and the achievement of organizational objectives.

Job Description:

• Create detailed business analysis, outlining problems, opportunities and solutions
• Manage, track and raise project issues and exceptions where required for approval
• Involve in the requirement study and gathering, creating mockups, creating test cases and testing, and driving a smooth deployment and adoption
• and support the ongoing operations of the project
• Understanding and troubleshooting technical issues when needed
• Learn to undertake root cause analysis for problems in order to implement preventive and corrective
• measures to meet business and performance needs
• Use of Excel, Access, and SQL to perform collection, analysis and profiling of large volumes of data
• Write and document requirements and functional specifications
• Observe industry trends and recommend new features or solutions to the product development team

Job Specifications:

• Currently pursuing a Diploma or Degree in Business, Information System/technology, computer science, or equivalent
• Prior knowledge and experience in Business Analytics
• Proficient with Microsoft Office tools like MS Word, MS Excel, and MS PowerPoint
• Basic SQL knowledge
• Effective oral and written management communication skills
• Good analytical skills
• Adaptable and flexible
• Clear communicators, smooth facilitators, and precise analysts
• A team player with good communication skills
• Self-motivated person who thrives in a fast-paced environment
• Must be able to commit for at least 4 months (Full Time)

Benefits:

• An internship that is more than 3 months old will be entitled to 1 AL from the 4th month onwards.

You hereby freely give ACP Computer Training & Consultancy consent to use and process your personal data relating to my job application and have read and understood the ACP Computer Training & Consultancy Data Protection Notice for Job Applicants. (Link: https://www.acpcomputer.com/data-protection-notice/) You may withdraw your consent at any time with future effect in line with the said notice as well.

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 1 year experience in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 3 years experiences in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

Venture, a public listed company in SGX, is a leading global provider of technology services, products and solutions with established capabilities spanning marketing research, design, research and development. Over the years, Venture has built know-how and intellectual property with expertise in several technology domains. These include life science & genomics, molecular diagnostics, medical devices and equipment, healthcare and wellness technology, lifestyle consumer technology, health improvement products, instrumentation, test and measurement technology, networking and communications, fintech, as well as computing, printing and imaging technology.

Headquartered in Singapore, the Group comprises over 30 companies with global clusters in Southeast Asia, Northeast Asia, America and Europe, and employs over 12,000 people globally.

At Venture, our people are our most valuable asset. We are committed to unifying culture, encouraging innovation, and harnessing the collective strengths and synergies of our human capital to deliver compelling differentiation, advancing Venture’s position as a leading global provider of technology solutions, products and services.

We’re looking to add a Senior / Systems Analyst , IT (SAP Basis) in Singapore. The position will be based in our corporate office in AMK.

As a Senior / Systems Analyst , IT (SAP Basis) , you will :

To provide IT professional SAP Basis for Venture group companies and Support day-to-day system operations. Responsible for system configuration, administration, monitoring, and troubleshooting SAP environment. Provide technical support and leadership for SAP systems, which can include implementing standards and requirements, overseeing upgrades, establishing processes for monitoring performance, and system configuration, design, and application.

• Ensuring 24/7 SAP system availability.
• Responsible for Managing User/Client Administration, Authorization Management, System Performance Management, Audit Management, Transport Management System, Background Job, Patches installation, System Backup & Recovery, Kernel Upgrade, OS & Database Maintenance for Venture Group wide.
• Responsible to manage SAP Business Continuity Planning, Disaster Recovery.
• Ensure Optimum server performance and Preventive maintenance to keep daily operation smooth.
• Manage SAP daily support ticket within defined Service Level.
• Custodian for SAP System Architecture, Hardware, and integration landscape.
• Direct reporting to IT Manager and work closely other IT pillar.
• Manage and liaise with third party vendor.
• Deliver all IT projects on time.

What skills and experiences are we looking for?

• Degree in Computer Science , Information Systems, Engineering, or equivalent.
• Knowledge in Basis Administration is a must.
• Minimum 5-7 years of relevant of SAP consulting or manufacturing industry experience.
• Basic knowledge on SAP NetWeaver technology.
• Interested in processes within software development landscapes.
• Prior experience in S4/Hana would be advantageous.
• Analytical, meticulous and have good sense in troubleshooting.
• Ability to articulate and communicate with people of all levels in the organization.
• Able to work independently and lead in projects.
• Willing to travel to support subsidiaries in regional countries if required.
• SAP Basis ECC / S4Hana environment.
• Availability for both permanent and contract roles (24 months contract).

If you embody the spirit of excellence, passion for discovery, innovation and enterprise, and the desire to make a difference in the world of technology and electronics, come join the Venture team!

Be Part of the Global Venture Family.

Disclaimer:

By submitting your application to Venture Corporation Limited and its group of companies, you acknowledge and agree that any personal data you provide will be processed for the purpose of evaluating your application for employment.

If you are not selected for this position, we may retain your personal data to consider you for future employment opportunities unless you inform us otherwise. Should you wish to withdraw your consent or request access to or correction of your personal data, please contact our Personal Data Protection officer by email: [email protected]

For more details, please refer to our privacy policy at Personal Data Protection Policy of Venture Corporation Limited.

If you are looking for internship opportunity, apply now!

As a Data Analyst / Scientist Intern at ComfortDelGro, you will be embarking on an exciting and fulfilling journey to help ComfortDelGro make smart, data-driven business decisions.

Job Scope

• Manage data on AWS/Azure platform
• Write efficient SQL query to extract and aggregate data
• Perform Data analytics and Data visualization on large data set using Power BI
• Write Python script to extract open source data for analysis
• Build machine learning models to solve business problems

Job Requirements

• Degree in Data Science, Computer Science/Engineering, Applied Mathematics, Operations Research, Statistics or equivalent. Master or PhD is a plus.
• Able to commit at least Min 4 to 5 months (FULL TIME ONLY)
• Experience in writing SQL query to aggregate data.
• Possesses adequate knowledge of analytics and visualization tools like PowerBI / Tableau
• Experience in writing programming languages such as Python, C++, Java.
• Experience in one of the fields: machine learning, deep learning, operations research.
• Good knowledge in statistics and mathematics.

Tentative start date option:

1. Jan 2025 - Dec 2025
2. Jan 2025 - May/ June 2025
3. May/ June 2025 - December 2025
4. others

Location/ Address: 383 Sin Ming Dr, Singapore 575717

Working days: Monday to Friday

Working hours: 8am to 530pm

Internship Allowance: Will be disclosed to shortlisted candidate

What’s on Offer

• Mission: Provide compassionate, excellent and holistic healthcare. Tagline:- Serve all with Love.
• Company: Guided by Catholic values, as a missionary not-for-profit hospital, we reach out and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by providing reasonable price points and bill transparency. We continue to be progressive to better serve current and future generations.
• Values: Compassion, Humility, Integrity, Respect and Peace (CHIRP).
• Sustainability: Love for nature and the environment. For instance, BYO food containers at staff canteen.
• Work-Life balance: Attractive leave days to rest and re-charge.
• Work satisfaction: An impactful role in shaping a high performing & engaging culture.

Who We Need

Your key responsibilities are:

• Conduct regular patrols of the premises to ensure the security, safety and wellbeing.
• Investigate and report all security breaches and building defect immediately.
• Respond to emergency and provide necessary actions when required.
• Control traffic by directing drivers / SCDF officers when applicable.
• Assist in maintaining orderly parking of vehicles in the hospital premises.
• Able to investigate and deal with conflict situations that occur within the hospital premises in an appropriate manner.

How to Succeed

• To perform 3 rotating shifts on 6-day work week including public holidays and weekends.
• At least 2 years of relevant working experience.
• Possesses a valid Police License Regulatory Department (PLRD) license.

Summary

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something. There is a lot that goes into building the most secure yet user-friendly devices in the world. We are a unique Software Development group with a charter to secure our platforms, which include iOS software, iOS Devices, and Mac. We build solutions that are used by our customers, engineering teams, and manufacturing environments. We are looking for a candidate who is passionate about both software and hardware security and enjoys highly technical, hands-on role in a dynamic and fast paced environment. This role will be responsible for testing and securing the Software Development Life Cycle, world-wide hardware manufacturing ecosystem and associated global IT infrastructure. As a member of our fast-paced group, you will have the unique and rewarding opportunity to shape and improve the software that allows our products to surprise and delight billions of Apple’s customers every day. If you’re excited by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple will be your dream job.

Description

Our organisation provides security server-side solution to enable various Apple product security features. As part of security team in this organisation, we are looking for someone who can drive advancements in security practices, proactively identifying security vulnerabilities, fortifying our platforms against emerging threats and enabling continuous innovation. The existing scope of the work includes the following and will be expanded with emerging new technology and new business initiatives.

• Perform penetration testing and vulnerability assessments on software applications, API services, and infrastructure.
• Develop and execute new test plans, methodologies, and tools for assessing hardware and software security.
• Conduct static code analysis to identify and triage application security issues. Work closely with DevOps and engineering teams to remediate application security vulnerabilities and implement security best practices throughout the Software Development Life Cycle (SDLC).
• Perform reverse engineering and forensic analysis on software & hardware to identify security vulnerabilities and its exploitability.
• Rotate between red and blue functions and conduct simulated attacks & defence. Develop security strategies, frameworks, tools, and processes to assess and improve security posture of the organisation.
• Collaborate with hardware design teams to integrate security best practices during product development.
• Document findings, prepare comprehensive reports, and provide detailed security recommendations for remediation.
• Fulfil on-call responsibilities for handling security-related incidents.
• Continuous learning and conduct security research to stay updated on the latest threats, vulnerabilities, attack vectors, and mitigation techniques.

Minimum Qualifications

• Understanding of fundamental IT domains including Networking, Operating Systems, Security Principles, Secure Coding Practices, Cryptography and System Administration.
• Hands-on experience in security penetration testing, red team exercises, Capture The Flag (CTF) competitions or security related hackathons.
• Understanding of software development and secure coding best practices.
• Respect diversity and inclusiveness in a global organisation with ability to collaborate and communicate effectively
• Ability to analyse complex problems, explore the greenfield and devise creative solutions.
• Willingness and ability to travel internationally (up to 1 weeks at a time).
• Strong team player with adaptability

Preferred Qualifications

• Knowledge in reverse engineering and exploit development.
• Understanding of cryptographic algorithms, secure boot, secure firmware update mechanisms is a plus.
• Understanding of hardware architecture, microcontrollers, processors, and firmware development and have knowledge in hardware security tools and techniques (e.g., JTAG, oscilloscopes.) is a plus.

About the job

Venture, a public listed company in SGX, is a leading global provider of technology services, products and solutions with established capabilities spanning marketing research, design, research and development. Over the years, Venture has built know-how and intellectual property with expertise in several technology domains. These include life science & genomics, molecular diagnostics, medical devices and equipment, healthcare and wellness technology, lifestyle consumer technology, health improvement products, instrumentation, test and measurement technology, networking and communications, fintech, as well as computing, printing and imaging technology.

Headquartered in Singapore, the Group comprises over 30 companies with global clusters in Southeast Asia, Northeast Asia, America and Europe, and employs over 12,000 people globally.

At Venture, our people are our most valuable asset. We are committed to unifying culture, encouraging innovation, and harnessing the collective strengths and synergies of our human capital to deliver compelling differentiation, advancing Venture’s position as a leading global provider of technology solutions, products and services.

We’re looking to add a Senior Analyst, Finance (Tax) in Singapore. The position is based in our HQ at Ang Mo Kio.

As a Senior Analyst, Finance (Tax), you will:

Be part of the Group Tax Team and supporting the Group in tax compliance, tax reporting and involved in various tax projects with the objectives of strengthening the tax compliance, the robustness of documentation for tax defense and mitigating the tax risk of the Group, and improving the Group ETR.

• Support in tax planning and tax compliance works for Group and review of income tax returns for Group entities.
• Support in transfer pricing documentations including local file and review of Master File and CbC report.
• Assist with periodic and annual review of tax provisions.
• Support sites in developing tax audit defense strategy.
• Liaising with external tax consultants on certain assignments (e.g. tax compliance).
• Keeping abreast of tax regulations and Budget announcement, and update Tax Controller on impact to Group.
• Participates in projects assigned by the Tax Controller and coordinate with Group finance personnel, site finance and various other stakeholders, such as Globe minimum tax implementation, identifying/implementing improvements in generating reports from accounting system.
• Involve in tax incentives project and coordinating with respective stakeholders on collation of information.
• Involve in M&A and divestments projects.
• Involve in advisory roles such as review of contracts, double tax treaties, withholding tax, indirect tax advice, etc.
• Support in Global Minimum Tax (GMT) including assessment / computations and regulations updates.

What skills and experiences are we looking for?

• Degree in Accountancy preferred.
• At least 5 years’ experience in tax. Big Four, Regional or commercial tax experience preferred.
• Good verbal and written communication skills in English and Chinese (Mandarin) to liaise with Chinese-speaking associates.
• Good attitude and willingness to learn and take on new challenges.
• Must be a team player with ability to work with people across functions and culture and from all levels within the organization.
• Good in Excel skills.
• Knowledge of SAP a plus.
• Good technical knowledge and understanding of Singapore and Malaysia tax landscape.

If you embody the spirit of excellence, passion for discovery, innovation and enterprise, and the desire to make a difference in the world of technology and electronics, come join the Venture team!

Be Part of the Global Venture Family.

Disclaimer:

By submitting your application to Venture Corporation Limited and its group of companies, you acknowledge and agree that any personal data you provide will be processed for the purpose of evaluating your application for employment.

If you are not selected for this position, we may retain your personal data to consider you for future employment opportunities unless you inform us otherwise. Should you wish to withdraw your consent or request access to or correction of your personal data, please contact our Personal Data Protection officer by email: [email protected]

• Lead, plan and manage assigned projects within the business group, in accordance with organizational and project goals, such as budget, timelines and quality, to ensure successful achievement of project objectives and deliverables.

• Act as the single point of contact for entire scope of activities for the designated account in the areas of Cyber Security System and Services, system infrastructure, implementation, network architecture, security polies enhancement, security patching and risk mitigation, security incidents/audits and as well operation support and system maintenance.

• Plan, coordinate and prepare implementation strategies to meet key project milestones such as delivery, tests and payment milestones.

• Managing integration of various Cyber Security System components of the project including hardware, software installation, testing, business process review, redesign, application compatibility testing, data migration and data conversion etc. Familiar with Cloud System Project and implementation, Cyber Forensic software / package is an advantage.

• Create project specifications, schedules, planning, execution, operation as well as securing of resource requirements.

• Overall coordination and management of cyber security related projects through its whole project lifecycle and ensure that projects are delivered on time.

Requirements:

• Bachelor Degree in Engineering (Computer / Telecommunication), Computer Science / Information Technology or equivalent.

• At least 3 years of experience (as project manager or technical project manager) and proficient in project management (Cloud System Environment) with proven track record of completing multi-million dollar IT projects from contract award to system commissioning within a technically complex and demanding environment.

• At least 3 years of IT outsourcing experience with proven ability to work in large groups and managing multiple projects. Project Management experience in Government IT Services Management is an added advantage.

• PMP / CITPM certification and/or Cyber Security Certification (e.g CISSP) or its equivalent is preferred.

Summary

Imagine what you could do here. The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to develop a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magnificent, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. We are seeking for a highly motivated professional to be a part of the Global Business Operations team. You will focus on APAC Retail Contact Center performance and support for decision of Apple’s Global Retail Customer Care. This position will have a direct role in owning the performance of key operational metrics for RCC. The role requires a detailed understanding of contact center performance metrics and analytics and will drive operational performance improvement at vendor and Apple contact center sites.

Description

This role will work as Individual contributor with full ownership of ensuring the contact centre is fulfilling its performance metrics related goals. With the support of data, this role acts as a consultant to provide insights, observations and recommendations to help improve the business.

Responsibilities:

• Perform quantitative analysis to identify trends, key root causes affecting key performance indicators, translate data into actionable insights and collaborate closely with site lead, Area Managers and Vendor Managers to connect the dots between data and business
• Lead and run Business Reviews in collaboration with partners and drive discussion on performance
• Define, measure and track performance, ensuring end-to-end visibility of metrics, and driving consistency across regions
• Develop effective reporting dashboards for business to analyze the key trends of metrics and generate insights
• Engage with partners to define and achieve metric goals
• Drive positive collaboration with functional teams and your peers to support both strategic and tactical initiatives

Minimum Qualifications

• 4+ years of professional experience in operations, analytics, management consulting, corporate strategy, or equivalent experience
• 3+ years of confirmed data analytics experience including significant knowledge across these tools and languages: Excel, Tableau, SQL, and Python
• Effective presentation and communication skills, including ability to explain sophisticated data and charts in a concise manner to large cross-functional audiences
• Solid team player and analytical demeanor

Preferred Qualifications

• Experience supporting contact centers is preferred
• Experience in performing statistical modeling and analysis and Text Analytics is a plus
• Bachelor’s degree in engineering, mathematics, finance, statistics, economics or other quantitative area, Master Degree or equivalent experience is a plus