Total 5,918 Full-time information technology job vacancies in Singapore

• Project Description:DXC Luxoft is looking for a strong network engineer with the expertise to drive the transformation of their transaction banking banking business for one of our key clients in Asia.
  In cooperation with Application Technology & Infrastructure teams to build and support complex network infrastructure in a large organization. Implementing the best technology and service practices to achieve high availability and performance of related business applications.
• Responsibilities:Network Systems Support Engineer responsible for supporting the client data network and all other aspects of networking including firewall and infrastructure:
  
  • To take ownership of network related incidents and troubleshoot from first alert to resolution, to have good customer facing skills when liaising with users, to co-operate with other team members and other internal teams, to liaise and take charge of vendors for incident resolution.
  • Maintaining and where necessary creating a full set of comprehensive network data diagrams and documentation.
  • To conduct project activities to specific timelines and to deliver network data project tasks and objectives assigned to the team.
  • To conduct project activities to specific time lines and to deliver network data project tasks and objectives assigned to the team.
  • Assist with the support and maintenance of the all NSS duties including data, security and infrastructure
  • System Operation and Maintenance
  • Maintaining and monitoring network performance
  • Troubleshooting a multi-protocol system network
  • Maintaining and where necessary creating a full set of comprehensive network data diagrams and documentation.
• Mandatory Skills Description:• Must have 5+ years of relevant experience as a Network Engineer in banking sector.
  
  Required Expertise:
  • Implementing, maintaining, and troubleshooting converged IP networks
  • Knowledge of core networking concepts Vlans, VRFs & VPNs
  • Knowledge of routing protocols EIGRP, OSPF & BGP
  • Experience in supporting Cisco or other Network Infrastructure or appliances (switches, routers, firewalls, proxies, etc)
  • Experience automating network infrastructure tasks
  • Experience supporting cloud native applications in Azure, GCP, or AWS
  
  Personal requirements:
  • Excellent communication and interpersonal skills
  • Ability to handle pressure during outages and systematically resolve issues
  • Excellent problem-solving skills
  • Results driven, with a strong sense of accountability
  • A proactive, motivated approach
  • The ability to operate with urgency and prioritise work accordingly
  • A structured and logical approach to work
  • Attention to detail and accuracy
  • Ability to perform well in a pressurised environment
  • Ability to manage constructive conflict effectively
  • The ability to manage large workloads and tight deadlines
  • Able to communicate complex technical concepts to non-technical persons at all levels
• Nice-to-Have Skills:Working knowledge of network fundamentals (ie, LAN/WAN)

Responsibilities & Tasks:

• Provide technical, high-level sales and service support for Solar Technology products
• Develop concept and support customer in the areas of commercial and communication products
• Be the technical contact of Singapore Sales and Distribution Department
• Execute sales and customer training
• Carry out training courses for customers
• Visit customers in regular basis to understand the training requirements
• Develop tools for a variety of sales activities
• Assist in activities such as launching, road shows, product positioning, etc.

Qualifications:

• At least a Bachelor's Degree in Engineering with 2 years of experience with renewable energy
• Experience with photovoltaic industry is a plus
• Excellent communication skills
• Willingness to travel onsite and solve technical issues
• Willingness to travel domestically and internationally
• Strong sales and customer focus, good people skills and good self-management skills
• Extensive knowledge of MS Office

Working Hours:

Mon - Fridays, 8.30am - 5.30pm

Responsibilities

• Execute full set of purchasing process (Sourcing, RFQ, negotiation, shipping and follow up on deliveries)
• Review and purchase materials, components and equipment as drive by MRP
• Review and expedite with vendor on shortage materials and vice versa
• Coordinate with supply chain planning and suppliers to ensure on-time delivery of materials/ components in order to meet production schedule
• Responsible for inventory management review and execute stocking rules preset by management periodically
• Liaising with logistics company for shipment arrangement, shipment status and custom declaration
• Managing suppliers to meet objectives in area of quality, delivery fulfilment and inventory control
• Responsible for documentation on purchasing activities (Vendor code set up, Purchasing Database maintenance, matching and submission of PO/DN/invoice to Finance)
• Handling of RMA/NCT units to suppliers
• Update weekly/monthly reports timely
• Ad-hoc duties assigned
• Able to prioritize work based on urgency

Job Requirement

• Diploma/ degree holder in Supply Chain Management
• Minimum 1-2 years of relevant working experience / relevant industries
• Good team player and able to complete tasks assigned in shortest timeline
• Good interpersonal, communication and presentation skills
• Strong sense of urgency and highly responsible
• Good in Microsoft Office
• Independent and proactive
• SAP/MRP knowledge preferred
• Required language(s): English and Mandarin (in order to coordinate with English and Chinese speaking logistics company for shipment arrangement, shipment status and custom declaration.)

Mandatory Skills

Job Description :-

• The role will mainly manage KRIs and tech debt amongst other risk tasks
• Risk Identification: Identify and define Key Risk Indicators (KRIs) relevant to the organization's objectives and risk appetite
• Data Collection and Analysis: Collect and analyze data to determine the current status of key risk indicators, ensuring accuracy and relevance
• Monitoring and Reporting: Continuously monitor KRIs and provide regular reports to management, highlighting emerging risks and trends
• Risk Assessment: Assess the significance of deviations from established risk thresholds and escalate issues as necessary
• Communication: Effectively communicate risk insights to stakeholders, including executives and department heads
• Risk Mitigation Strategies: Collaborate with risk owners to develop and implement strategies for mitigating identified risks
• Policy Development: Contribute to the development and enhancement of risk management policies and procedures
• Regulatory Compliance: Stay informed about relevant regulations and ensure that the organization's risk management practices align with legal requirements
• Technology Utilization: Leverage technology tools for efficient KRI monitoring and reporting.

Required Skills :-

• Risk Management: Strong understanding of risk management principles and methodologies
• Analytical Skills: Proficient in data analysis and interpretation to derive meaningful insights from key risk indicators
• Communication Skills: Excellent verbal and written communication skills to convey complex risk information clearly to diverse audiences
• Collaboration: Ability to collaborate with cross-functional teams and influence decision-making related to risk management
• Problem-Solving: Strong problem-solving skills to address emerging risks and develop effective mitigation strategies
• Regulatory Knowledge: Familiarity with relevant industry regulations and compliance requirements
• Technology Proficiency: Competence in using risk management software and data analytics tools
• Attention to Detail: Meticulous attention to detail to ensure accuracy in risk data and reporting
• Adaptability: Ability to adapt to changing risk landscapes and implement proactive measures
• This role involves a combination of technical skills, strategic thinking, and effective communication to ensure the organization is equipped to manage its key risks.

Please note of the mandatory skills :-

• Data Collection and Analysis: Collect and analyze data to determine the current status of key risk indicators, ensuring accuracy and relevance.
• Analytical Skills: Proficient in data analysis and interpretation to derive meaningful insights from key risk indicators.
• Communication Skills: Excellent verbal and written communication skills to convey complex risk information clearly to diverse audiences.
• Technology Proficiency: Competence in using data analytics tools. High proficiency in Microsoft Excel.

Job Description:

1. Responsible for the overall system design of intelligent robots, including the collaborative development of hardware and software, to ensure that the intelligent functions of the robot are given full play.

2. Develop autonomous navigation and path planning algorithms to enable the robot to move efficiently and safely in different environments.

3. Apply machine learning technology to optimise the robot's perception, decision-making and execution capabilities, and enhance the intelligence of the system.

Job Requirements:

1. Master's degree or above in Computer Engineering, Mechatronics Engineering or related disciplines.

2. Experience in intelligent robot system development, familiar with the field of autonomous navigation, path planning and machine learning.

3. Proficient in programming languages such as ROS (Robot Operating System) and Python, with practical experience in algorithms such as deep learning and reinforcement learning.

The Company:

A global software development company is expanding its team and seeking to hire an experienced Full Stack Software Engineer.

Role Responsibilities:

• Design and develop innovative applications and software solutions.
• Write high-quality, up-to-date code.
• Collaborate with a team in the design of software solutions.
• Engage in cross-functional collaboration between teams using Agile and DevOps models.

Key Skill Requirements:

• A minimum of 6 years of experience, preferably within the Banking/Financial Services industry.
• Back end: .NET
• Front end: Angular
• Proficiency in Kubernetes (PKS) and Virtual Machines.
• Familiarity with Kafka, Avro.
• Strong SQL skills.

Mandatory Skills

Job Description :-

• The role will mainly manage KRIs and tech debt amongst other risk tasks
• Risk Identification: Identify and define Key Risk Indicators (KRIs) relevant to the organization's objectives and risk appetite
• Data Collection and Analysis: Collect and analyze data to determine the current status of key risk indicators, ensuring accuracy and relevance
• Monitoring and Reporting: Continuously monitor KRIs and provide regular reports to management, highlighting emerging risks and trends
• Risk Assessment: Assess the significance of deviations from established risk thresholds and escalate issues as necessary
• Communication: Effectively communicate risk insights to stakeholders, including executives and department heads
• Risk Mitigation Strategies: Collaborate with risk owners to develop and implement strategies for mitigating identified risks
• Policy Development: Contribute to the development and enhancement of risk management policies and procedures
• Regulatory Compliance: Stay informed about relevant regulations and ensure that the organization's risk management practices align with legal requirements
• Technology Utilization: Leverage technology tools for efficient KRI monitoring and reporting.

Required Skills :-

• Risk Management: Strong understanding of risk management principles and methodologies
• Analytical Skills: Proficient in data analysis and interpretation to derive meaningful insights from key risk indicators
• Communication Skills: Excellent verbal and written communication skills to convey complex risk information clearly to diverse audiences
• Collaboration: Ability to collaborate with cross-functional teams and influence decision-making related to risk management
• Problem-Solving: Strong problem-solving skills to address emerging risks and develop effective mitigation strategies
• Regulatory Knowledge: Familiarity with relevant industry regulations and compliance requirements
• Technology Proficiency: Competence in using risk management software and data analytics tools
• Attention to Detail: Meticulous attention to detail to ensure accuracy in risk data and reporting
• Adaptability: Ability to adapt to changing risk landscapes and implement proactive measures
• This role involves a combination of technical skills, strategic thinking, and effective communication to ensure the organization is equipped to manage its key risks.

Please note of the mandatory skills :-

• Data Collection and Analysis: Collect and analyze data to determine the current status of key risk indicators, ensuring accuracy and relevance.
• Analytical Skills: Proficient in data analysis and interpretation to derive meaningful insights from key risk indicators.
• Communication Skills: Excellent verbal and written communication skills to convey complex risk information clearly to diverse audiences.
• Technology Proficiency: Competence in using data analytics tools. High proficiency in Microsoft Excel.

We are looking for Cyber Security Analyst on a 12 months extendable contract basis.

As a Cyber Security Analyst, you will play a crucial role in ensuring the security and integrity of our organizations digital assets. Collaborating with a dynamic team, you will intake cybersecurity related requests from internal and external entities that require triage, remediation or escalation.

This position provides an opportunity for learning and growth in the ever-evolving field of cybersecurity. If you are passionate about safeguarding digital environments and eager to build a career in cybersecurity, we invite you to join our team.

Key Responsibilities:

• Answer incoming calls to assist with information security inquiries or issues.
• Document all interactions accurately for record-keeping and analysis.
• Follow established processes and guidelines to handle common issues.
• Collaborate with team members to resolve more complex problems or escalate as necessary.
• Monitor your assigned queues and work cases in an efficient and effective manner

Qualifications:

• Effective typing skills
• Familiarity with Cyber Security and Information Technology
• Strong problem-solving and critical thinking skills
• Effective communication and interpersonal skills
• Diploma or Degree in Cyber Security or IT related fields

If you are interested in this position, please feel free to apply for this role.

Argyll Scott Singapore Pte Ltd

Responsibilities

· Managing the day-to-day operations of mobile games.

· Monitoring game performance: The game operations specialist monitors game performance to ensure that the game is running smoothly and that players are not experiencing any issues.

· Troubleshooting technical issues: They troubleshoot technical issues and work with the development team to resolve any problems that arise.

· Analyzing game data: They analyze game data to identify trends and make recommendations for improvements.

· Managing game updates: They manage game updates and work with the development team to ensure that updates are released on time and without any issues.

· Managing game events: They plan and manage game events to keep players engaged and excited about the game.

· Community management: They engage with the game community and respond to player inquiries, feedback, and concerns.

· Developing and implementing game policies: They develop and implement game policies, such as rules of conduct and terms of service, to ensure that players have a positive gaming experience.

Qualifications

· Mobile or PC game players, basic understanding of the gaming industry, familiar with various types of video games and mobile games.

· Strong ability of logical thinking. Have a brief knowledge of game designing, development, or operations.

· Experience in one or more operation-related fields, including but not limited to product event designing, gaming experience, data analysis, online communities, customer support, player management, etc.

· Willingness to work with teams, ability to communicate and express in a clear manner, and a strong sense of responsibility.

·Able to communicate in English & Mandarin (to liaise with Chinese speaking associates)

• Map out driving routes ahead of time to determine the most expedient trip
• · Pick up clients from the place and at the time they’ve requested
• · Collect payments and issue receipts
• · Assist clients with loading and unloading their luggage
• · Listen to traffic and weather reports to stay up-to-date on road conditions

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose

A network engineer with level 2 network support role, mainly on SG & Regional campuses network

Key Accountabilities

• Accountable for project delivery within costs, scope, and schedule
• Accountable for level 2 network support for troubleshooting network operational issues relating to campuses network

Responsibilities

• Responsible to plan, coordinate, and work with various vendors for network deployment relating but not limited to campuses network setup, termination, and renovation.
• Responsible for network asset, network IPs, circuit, and inventory management
• Responsible to work with the respective network vendors’ support teams for the troubleshooting, identification, and resolution of network problems
• Responsible to work on the network engineering and design for new initiatives
• Responsible to maintain and update the golden configuration template for the network devices.
• Prepare network configuration for network deployment.
• Implement changes during green zone hours.
• Assist Level 1.5 & L3 Support Engineers during problem determination and resolution when necessary.
• Able to work with vendor or L3 to design network.
• Assist Team leader roles and function.
• Support
• Track and ensure network configuration security compliance and fixes are applied within schedule.
• Prepare monthly capacity, availability, inventory reports for the campuses network.
• Hands on experience in Network Monitoring servers like Grafana , Nagios, Netbrain, Kibana etc.

Requirements

• Bachelor's degree in engineering or computer science
• 2 to 4 years of network engineer experience with the following skills and competencies:
• Knowledge and experience on IP addressing and subnetting.
• Experience with coordinating with multiple vendors for network deployment and project management
• Experience with Cisco / Huawei / Arista Routers, Switches and Wireless technology
• Experience with onsite support for network deployment
• Knowledge and experience in using network management systems, i.e. Nagios, Netbrain, Kibana etc.
• Hands on experience on routing, switching, wireless , network security (NAC/ISE) and other network infrastructure technologies such as: BGP, OSPF, MPLS, DMVPN, IPSec, Multicast, unicast, PIM, QOS, STP
• Pro-active, dynamic and with good analytical/conceptual thinking
• Excellent English communication skills both written and verbal.
• Meticulous, dateline oriented and able to prioritize and multi-task.
• Certifications such as CCNP or equivalent level in networking.
• Prior experience within network engineering is a bonus.
• 2-3 years of experience in supporting complex banking IT environment or equivalent
• The person would be expected to report to domain owner of network department and work as a team member in the network team.
• Must be willing to work 24*7 depending on the work schedule.
• Able to work in a fast-paced environment.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

Job Description

• Manage key application development projects under the direct customer engagement and Loyalty marketing portfolio.
• Review and analyse business requirements to provide solutions for new applications and system enhancements.
• Drive key IT capability to transform business.
• Improve reach and effectiveness of loyalty marketing activities using digital technology.
• Work with technology, business units and relevant functional managers to ensure that solutions delivered are aligned to the digital enterprise Architecture and IT Application roadmap.
• Liaise with vendors for implementation of enhancements and track prompt resolution of system issues.
• Anticipate any potential issues that might impact the project.
• Track and report project status.
• Track and identify feasible airline applications, key technology trends and technologies for awareness, and potential adoption by the business.
• Support re-designing of application architecture, based on micro service architecture.
• Any relevant ad-hoc duties.
• This is an individual contributor role.

Requirements

• Possess a degree in Information Technology or related fields.
• Must be a Certified Scrum Master.
• At least 5 years of work experience in the following area, being familiar with various software development practices (Eg: Agile software development methodologies). - REST API with security development life cycles skills - JAVA (framework: Spring boot), Nodejs, React, JQuery, Bootstrap, HTML5, Kubernetes, dockers etc. - Database technical knowledge in the areas of general SQL (Oracle DB) - User Interface design
• Experience in noSQL databases, eg Cassandra
• Experience in OpenShift framework
• Experience in cloud computing platform – AWS, MS Azure
• Familiar with API gateway, Caching, Blockchain
• Should have quick learning ability and adapt to new technologies
• Should have strong analytical, software development, vendor management skills
• Possess great interpersonal and communications skills

Responsibilities :

• Responsible for the design and development of analog building blocks, including amplifiers, integrators, switched capacitor circuits, regulators, bandgap circuits, Delta-Sigma ADCs, SAR ADCs, filters and control logics etc.
• Responsible for top-level integration of high performance mixed signal chips including analog front end signal acquisition and conditioning chips and analog front end battery monitor chips etc.
• Work with digital team to define register maps, control logics, digital filters for analog front end chips or mixed signal SOCs etc.
• Conduct periodic design reviews.
• Support test development and product development teams in bringing projects to production.

Requirements:

• Degree/Master/PHD in Electrical Engineering or Microelectronics with excellent technical background in analog /Mixed-Signal design.
• With interest in IC design welcomed.
• With experience in analog IC design preferred.
• Salary will be offered base on working experience

Your Next Company

A New York Stock Exchange listed global bank is looking for a SVP, Information Security to join their team. This will be an expansion role as they seek to grow the team.

What You Will Be Doing

This role reports into the Regional Chief Information Security Officer and you will be tasked to manage regional transformation (info-security) projects while driving the bank's cybersecurity strategies and operations. You will take charge of managing third party vendors to design and operate security solutions while also building up the cybersecurity programs and control objectives.

What You Should Have

• A Bachelor’s Degree in Computer Science, Computer Engineering or related fields.
• At least 15 years of experiences in cybersecurity positions.
• Prior experiences in implementing cybersecurity and risk frameworks.
• Prior experiences in implementing cybersecurity solutions/tools.
• Regional regulatory frameworks experience is a must i.e. MAS, HKMA, BOJ, RBI etc.
• Certifications in CISSP, CISM, SANS or related will be a strong bonus.

Apply now or reach out to me at [email protected] for a confidential discussion.

Raymond Ler: Registration No.: R1876114 | EA License No.: 21S0433 | Company Registration No.: 201314085N

Job Description

The successful candidate will be a Scrum Master handling applications, products and initiatives pertaining to Passenger Servicing and Day of Travel Systems.

Key Responsibilities include:

• Lead and manage assigned suite of applications/products and initiatives for SIA Customer Service and operation Division.
• Review and analyze business requirements. Liaise with Business users on Business process reviews and improvements. Propose IT solutions that are aligned to the Enterprise Architecture and Digital roadmap.
• Liaise with vendors for implementation of enhancements and track prompt resolution of system issues.
• Manage the overall delivery of IT projects. Anticipate any potential issues that might impact the project. Track and report project status to project steering committees.
• Ensure that the processes and procedures are followed for audit compliance.
• Conduct regular review of application portfolio and technical landscape to identify redundancy and operational inefficiency, and to recommend and implement improvements.
• Monitor the product roadmap for periodic upgrades. Assist the business in the budgetary sizing of their IT plans.
• Track and identify feasible airline applications and technologies for potential adoption by business.
• Any relevant ad-hoc duties.
• This is an individual contributor role.

Requirements

• Degree in Information Technology or related fields.
• Experience in Agile methodologies and completed at least 3 major projects (Certification scrum master is a plus).
• Experience in Design Thinking and Business Process Review.
• Strong analytical, project and vendor management skills (certification for PMP, etc, is a plus)
• Excellent communications and interpersonal skills.
• Experience in integration architecture, java, CI/CD and TDD/BDD.
• Experience in Airline domain/projects (reservation and Departure control) and, awareness on the airline industry standards and technology trends.

Job Description

The successful candidate will be part of the Information Technology Division, Revenue Generation & Customer Experience Department, working with a team of PMs, developers, UX designers, Product Owners and QA specialists to enhance SIA's customer facing mobile application.

Key Responsibilities include:
• Working with Business Units, identify, specify and prioritize features, functionality and capabilities, ensuring they are clearly specified for developers.
• Review and analyse business requirements.
• Propose IT solutions and implement according to digital roadmap timeline.
• Improve reach and effectiveness of sales & marketing activities using digital technology.
• Strengthen personalization of services delivery and customer engagement.
• Digitize key operation processes and support total mission management.
• Drive key IT capability to transform business.
• Work with technology, business units and relevant functional managers to ensure that solutions delivered are aligned to the digital enterprise Architecture and IT Application roadmap.
• Liaise with vendors for implementation of enhancements and track prompt resolution of system issues.
• Anticipate any potential issues that might impact the project.
• Track and report project status to leadership groups.
• Monitor the product roadmap for periodic upgrades.
• Assist the business in the budgetary sizing of their IT plans.
• Track and identify feasible airline applications, key technology trends and technologies for awareness, and potential adoption by the business.
• Any relevant ad-hoc duties.
• This is an individual contributor role.

Requirements

• Possesses a degree in Information Technology or related fields.
• Must be a Certified Scrum Master.
• Minimum 3 years of relevant working experience.
• Strong analytical, project management, communications and interpersonal skills.
• Knowledgeable in software development methodologies such as Agile and SDLC, as well as digital development platforms, tools and deployment technologies.
• Knowledge / practical experience in digital UI/UX domain is preferred.
• Practical experience in website or mobile app related technologies and software development is preferred.

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

Job Description

• Develop modern web development and DevOps practices to develop, test, debug and deploy.
• Develop responsive and mobile friendly web design.
• Develop robust solutions with consideration to security, performance, internationalization, and browser-compatibility.
• Use the business process requirements to drive the detailed design of the application and technical architecture components.
• Configure, build, and test the application or technical architecture components.
• Work with other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals.
• Plan and execute all required process steps as defined in our methodologies.
• Anticipate, identify, track, and resolve issues and risks affecting the delivery.
• Any relevant ad-hoc duties.
• This is an individual contributor role.

Requirements

• Bachelor's Degree in Computer Science or relevant field
• At least 4 years' experience in full stack development framework
• Ability to gain an understanding of customer process and issues
• Ability to work in teams and individually when needed
• Ability to demonstrate excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
• Familiar with the following technologies:
• Script: JavaScript, jQuery, TypeScript, ES6, jQuery
• Design & Style: HTML5, Responsive/Adaptive Design, Design Thinking, Usability Design, CSS3, LESS, SASS, Bootstrap
• Frameworks: (At least one of the following) ReactJS, AngularJS, Vue.js
• Web DevOps & Test: Git, Grunt, Bower, npm, Jasmine, Selenium
• Backend: REST API with Spring, SpringBoot, Node.js

Job Description

Contact Centre Platforms team is responsible for the design, solutioning and implementation of IT applications for contact centres located worldwide, operate 24 by 7. The solutions involve several technology stacks – including but not limited to computer telephony integration and routing capabilities, voice & screen recording and various integration technologies with backend systems. This team aims to deliver high performance and resilient IT applications to contact centres, supported by other IT infrastructure teams such as network, info security etc.

Our current contact centre system is running on Genesys Engage on prem with Workspace Edition 8.5/9. It handles voice and SMS text channels with integration to a case and knowledge management tool that provides a single interface for contact centre agents to handle interactions with customers. We also have a screen and call recording system with speech analytics on Verint. There is on-going exercise for a next new generation contact centre platform that is scalable, flexible and nimble to support dynamic business needs, improve customer experience and effectively manage contact centre operations at an optimal cost.

We are looking for candidate who is having strong IT programming skills and with positive working attitude. This job assignment will allow you to continue strengthen your technical skills while solving the business challenges, with an ideal platform to develop your leadership skill. It will also provide an opportunity to expose yourself to the SIA contact centre domain knowledge and technical skills on how to manage the existing contact centre platforms.

This role is expected to work based on Singapore office hours, at time you will need to work outside of the office hours due to project deployment or to handle incidents.

What you will do:

• Understand business requirements and propose the technical end to end solution for contact centres. This includes working with relevant IT department such as infrastructure, IT security and network teams to validate the solution proposed before presenting solution to architecture committee for approval.
• Work closely with product owner and project team members (within and beyond the squads) on solutioning/project initiation, implementation and post-implementation support which support phases of SDLC and/or Agile/SCRUM sprints/delivery.
• Maintain and modify the existing SIA Genesys call flow codes, covering Genesys GVP VXML and orchestration ORS SCXML codes, along with the maintenance of the Genesys Agent Desktop application used in the contact centres. This also includes developing and maintaining Genesys middleware code integrating of the contact centre platform to various SIA systems such as CRM, booking system etc.PS: Successful candidate will be exposed to the required technical skill related to contact centre platforms.
• Work with Product Owner to prepare / review test scenarios and test cases, support all UAT related activities to verify that the user requirements are met.
• Provide technical guidance to Level 1 support team
• Work with other technical team members to plan on the contact centre software component upgrade
• Troubleshoot and resolve all technical challenges as appropriate in a thorough and timely manner - prior to and after systems are on production.
• Demonstrate good grasp of contact centre technology and future trend.
• Any relevant ad-hoc duties.
• This is an individual contributor role.

Requirements:

• Possess a degree in Information Technology with minimally 2 years of IT projects experience.
• Strong skills in software development tools and techniques including Java, JavaScript,.Net, Web Services, JSON, SQL, C++,Python with cloud based CICD deployment.
• Experience in various project development lifecycles such as SDLC & Agile/SCRUM delivery
• Excellent communication skills to articulate solutions to technical and non-technical audience and get buy-in
• Strong team player with the ability to take ownership and deliver independently
• Possess initiative, drive and excellent attention to detail
• Able to learn fast, work under pressure with tight deadlines and/or multiple projects
• Preferably but not mandatory, with prior working experience to develop the calls routing flow and interactive voice response (IVR). This includes good understanding of the dependent infrastructure setup required for contact centre platforms such as voice gateway and SIP trunks to manage various contact centre hotlines and virtual desktop infrastructure setup, aligning to cyber security landscape respectively. Any prior technical experience to migrate the on prem contact centre system to cloud-based solution will be an added advantage too.
• PS:The job provides an avenue for the successful candidate to learn and equip oneself with the adequate technical knowledge related to contact centre platforms. This could be in forms of on or off the job training.

Responsibilities :

• Layout for analog and mixed signal circuits from sub-blocks to top-level integration.
• Review, analyze floor plans and complex circuits with circuit designer.
• Run a complete set of design verifications.
• Collaborate with the circuit design teams to constantly optimize layout implementation for better power, performance and area, as well as planning on work schedule.
• Understand CMOS matching layout techniques for precision analog circuits.
• Understand arrayed and pitched layout styles for Amplifiers/ ADCs/ DACs/ Decoders/ Power Device.
• Understand basic Layout issues (i.e., floor planning, bussing, pin location, etc.) and latch up/ESD requirements.
• Strong debug and problem-solving skills for LVS, DRC and layout issues.

Requirements:

• Bachelor Degree in related engineering disciplines or equivalent.
• Entry level are welcome to apply as training will be provided
• Experienced candidates with relevant skills and expertise are most welcome.
• Salary package will be offered based on working experience

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for College of Integrative Studies (CIS / IPCC Working Group II Technical Support Unit).
• Liaise with the TSUs host organization to establish the TSU IT infrastructure and manage the procurement, configuration, maintenance, and modernization of its IT infrastructure components.
• Provide system administration support for all platforms, including PC, Mac, and Linux systems and ensure the smooth functioning and security of IT systems, addressing any technical issues that may arise.
• Set up and maintain electronic databases relevant to the activities of Working Group II and ensure the integrity and security of these databases.
• Establish and maintain procedures for data backup and security to safeguard critical information and implement measures to protect data from loss or unauthorized access.
• Manage platforms and mechanisms that support collaborative drafting of reports and figures by author teams and facilitate the submission of nominations and review comments by experts and governments.
• Develop and maintain an author portal with tools to assist in the assessment process and provide technical support for authors engaged in the drafting and review of reports.
• Develop and maintain the Working Group II pages of the IPCC website, including microsites for specific reports.
• Provide IT support during international meetings and sessions of the IPCC Working Group II and ensure that technological requirements for meetings are met, and technical issues are promptly addressed.
• Support the curation of data products from Working Group II reports in collaboration with the Task Group on Data and the IPCC Data Distribution Centre.

• Degree in computer sciences, information technology or a related field; with at least 5 years of relevant work experience after conferment of first degree.
• Experience in the system administration of local networks with the highest security requirements;
• System knowledge of PC, Macintosh, networks, mail and web servers, and backup systems;
• Experience with website development and maintenance;
• developing databases;
• working in a multi-cultural team.
• Excellent oral and written English at the technical level.
• High degree of stress-resistance and capacity to work to deadlines.
• Willingness to travel internationally.

#LI-EH1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

1.Ensuring all operations are carried on in an appropriate, cost-effective way
2.Improving operational management systems, processes and best practices
3.Helping the organization’s processes remain legally compliant

Job Description

The successful candidate will join SIA Group's IT Infrastructure team and will be responsible for the following:
• Work closely with internal stakeholders and external vendors to efficiently manage and deliver EUC projects, ensuring successful implementation within defined timelines and budgets.
• Troubleshoot technical issues related to end-user computing, encompassing both hardware and software components. Proactively address any challenges that may arise, striving to minimize downtime and enhance user experience.
• Take ownership of administering, maintaining, and supporting key Microsoft technologies, including Active Directory, Azure AD, Intune, and O365. Ensure these services are operating optimally and securely.
• Lead a team of EUC field engineers, fostering a collaborative and supportive environment. Identify team skill development opportunities.
• Oversee the management and administration of end-user devices, such as laptops, smartphones, and tablets, ensuring they are up-to-date, secure, and compliant with organizational standards.
• Develop, update, and maintain comprehensive technical documentation, including user guides, process documentation, and training materials. This will facilitate efficient onboarding and support for end-users.
• Collaborate closely with other IT team members and various departments to ensure the seamless delivery of IT services. Promote effective communication and cooperation to achieve common goals.
• Stay abreast of emerging technologies and industry trends. Participate in evaluating and implementing new solutions that align with the organization's evolving needs and improve the overall IT infrastructure.
• Coordinate with vendors and third-party service providers to resolve issues promptly and ensure the efficient delivery of IT services. Maintain strong vendor relationships to leverage expertise and resources when necessary.
• Provide exceptional customer service and support to internal clients regarding EUC-related concerns. Act as a point of contact, responding promptly to inquiries and ensuring high levels of user satisfaction.
Note: You could be posted to any subsidiary in SIA Group.

Requirements

•A bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
• A minimum of 3 years of experience in an EUC Engineer role or a similar IT support role.
• Advanced knowledge of Microsoft Active Directory, Azure, O365 and Intune.
• Strong troubleshooting and problem-solving skills.
• Excellent oral and written communication skills, with the ability to explain complex technical concepts to non-technical users.
• Exceptional customer service and interpersonal skills, with a focus on building relationships with internal clients.

Job Description:

1. Performs advanced simulation analysis of mechanical structures, in-depth study of key parameters such as strength, stiffness, fatigue and provides professional structural design recommendations.

2. Responsible for advanced simulation and optimisation of communication systems to ensure optimal system performance with strong reliability.

3. Work closely with cross-functional teams to provide professional support and coordination in the area of structural and communication simulation for engineering projects.

Job Requirements:

1. Bachelor Degree in Mechanical Engineering, Communications Engineering or related discipline

2. At least 5 years of practical working experience in mechanical structure simulation and communication system simulation, with deep understanding of multi-disciplinary cross-field.

3. Proficient in structural simulation software (e.g. ANSYS), communication system simulation tools, excellent data analysis and problem solving skills

KEY RESPONSIBILITIES

• Manage overall solutions, new proposals and identify opportunities to improve or implement strategies to expand the Corporate IT services.
• Identify areas of concerns, issues and implement strategic solutions to further improve IT operations.
• Manage issues and risks associated with the projects, including balancing scope, schedule, budget, quality, and risks, and will manage aspects through formal change management mechanisms.
• Develop, implement, and maintain a detailed project work plan, including appropriate controls, governance structures and monitoring to ensure on-time, on-budget, and quality outcomes.
• Ensure accurate development and traceability of requirements during project lifecycle.
• Manage the end to end project delivery including procurement process.
• Manage the change enablement process throughout project duration.
• Manage and develop customer relationships and perceptions to achieve mutual goals.
• Determine the project approach, staffing, responsibilities, and schedule.
• Engage and manage appropriate onshore and offshore vendor resources, including Service Licensing Agreements (SLAs) in meeting requirements and service level agreements.

KEY REQUIREMENTS

• Bachelor's degree in business or technology-related field (or equivalent).
• At least 5 years of working experience in implementing technology projects.
• At least 3 years of project management experience, preferably on Microsoft solutions.
• Possess a global perspective mindset to evolve with the organisation.
• Demonstrated ability to think and work systematically and logically.
• Good understanding of contract terms and interpretation.
• Demonstrated understanding of key Project/Program Management disciplines (estimating, work planning, contract management, scope management, user acceptance, etc.)
• Experience in customer expectations management.
• Demonstrated experience employing project management methods, tools, techniques.
• Clear and concise oral and written communication.
• Results oriented / self-directed ability to drive change in unstructured environment.
• Good client interface and presentation skills.