Job Overview: We are looking for a proactive and customer-focused Full-time IT Helpdesk Support Executive to join our dynamic team in Singapore. You will be responsible for providing essential technical support, troubleshooting hardware and software issues, and ensuring seamless IT operations. If you are passionate about technology, possess strong problem-solving skills, and thrive in a collaborative environment, we want to hear from you!
Key Responsibilities:
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Respond to and resolve first- and second-level support requests from PC and Mac users, either remotely or in person.
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Assist with the installation, configuration, and maintenance of PC systems, hardware, and software.
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Rapidly assess technical issues, diagnose problems, and identify the best solutions to resolve user inquiries, ensuring minimal downtime for end users.
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Assist with user account management, including password resets, access permissions, and Active Directory tasks.
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Perform routine system maintenance, updates, and ensure system security.
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Escalate complex issues to higher-level support teams or specialists as needed.
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Maintain a high level of professionalism and customer service when interacting with end-users.
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Support other IT projects and tasks as assigned by the IT Manager.
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Ensure adherence to IT best practices, security protocols, and internal guidelines.
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Manage IT assets, software licenses, and the onboarding and offboarding processes for employees.
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Set up and troubleshoot AV equipment, acting as the primary AV support for events and meetings.
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Maintain up-to-date IT documentation, including details on maintenance, updates, deployments, and change requests.
