Total 109 it specialist job vacancies in D17 Loyang, Changi

Key Responsibilities:

Project Management:

· Lead the design and deployment of new IT systems and services, ensuring alignment with business objectives and requirements.

· Manage the full software development life cycle (SDLC) implementation, including planning, execution, monitoring, and closure of projects.

· Develop and maintain project plans, timelines, budgets, and resource allocations to ensure successful project delivery.

· Coordinate with cross-functional teams, stakeholders, and vendors to ensure project milestones are met and risks are mitigated.

Documentation and Testing:

· Ensure proper documentation of business requirements, business scenarios, and test cases for System Integration Test (SIT) and User Acceptance Test (UAT).

· Oversee change management efforts, including effective communication and training for new application roll-outs.

Team Management and Development:

· Manage the IT team by recruiting, training, and coaching team members to enhance their skills and capabilities.

· Communicate job expectations, appraise job performance, and propose skill development/upgrading plans for team members.

Vendor Management:

· Manage vendors and ensure that Service Level Agreements (SLAs) are met, including evaluating vendors' solutions and industry best practices.

· Develop proof of concept with vendors to test ideas and new IT technologies.

Strategic Innovation and Risk Mitigation:

· Analyse business requirements in collaboration with key stakeholders to develop innovative IT solutions.

· Re-engineer current business processes through strategic innovation of IT services and applications.

· Implement cost control measures through productive use of IT applications and services.

· Monitor IT systems' performance, identify risks and threats, and propose strategic solutions for risk mitigation.

Key Responsibilities:

Project Management:

· Lead the design and deployment of new IT systems and services, ensuring alignment with business objectives and requirements.

· Manage the full software development life cycle (SDLC) implementation, including planning, execution, monitoring, and closure of projects.

· Develop and maintain project plans, timelines, budgets, and resource allocations to ensure successful project delivery.

· Coordinate with cross-functional teams, stakeholders, and vendors to ensure project milestones are met and risks are mitigated.

Documentation and Testing:

· Ensure proper documentation of business requirements, business scenarios, and test cases for System Integration Test (SIT) and User Acceptance Test (UAT).

· Oversee change management efforts, including effective communication and training for new application roll-outs.

Team Management and Development:

· Manage the IT team by recruiting, training, and coaching team members to enhance their skills and capabilities.

· Communicate job expectations, appraise job performance, and propose skill development/upgrading plans for team members.

Vendor Management:

· Manage vendors and ensure that Service Level Agreements (SLAs) are met, including evaluating vendors' solutions and industry best practices.

· Develop proof of concept with vendors to test ideas and new IT technologies.

Strategic Innovation and Risk Mitigation:

· Analyse business requirements in collaboration with key stakeholders to develop innovative IT solutions.

· Re-engineer current business processes through strategic innovation of IT services and applications.

· Implement cost control measures through productive use of IT applications and services.

· Monitor IT systems' performance, identify risks and threats, and propose strategic solutions for risk mitigation.

Responsibility

· Provide IT support and perform initial troubleshooting or escalate to our outsourced IT specialists for complicated cases, or provide alternatives to resolves the cases.

· Support HQ and project sites regarding IT-related issues.

· Monitor and maintain in-house networks and servers.

· Manage and maintain computer hardware and software systems, Inventory, and deployment to users.

· Upgrade, install and configure new hardware and software to meet company objectives.

· Create user accounts and set up email accounts for new staff.

· Perform diagnostic tests and debugging procedures to optimize computer systems.

· Document processes, as well as backing up and archiving data.

· Develop data retrieval and recovery procedures.

· Perform any ad-hoc assignment as instructed by superiors.

Requirements

· ITE, Diploma or Higher qualification in computer science, information technology, information systems, or related fields.

· Preferable with at least 1-2 years of relevant working experience in a similar role.

· Responsible, meticulous, fast learner.

Responsibilities:

• Review sales orders and generate purchase orders to suppliers while maintaining inventory within company goals
• Handle changes in suppliers’ delivery schedules
• Ensure on-time delivery to customer from suppliers in a proactive manner
• Exhaust all possibilities in obtaining product to satisfy critical customer requirements
• Expand product knowledge to effectively support sales
• Purchase inventory to achieve maximum quantities at lowest possible costs
• Ensure and maintains integrity of system information, including costs, schedules and packaging
• Maintain and add part numbers to system
• Manages and resolves price discrepancies with internal and external parties across various departments
• Handles quality issues
• Build good relationships with internal and external parties
• Provides good service level to internal colleagues

Requirements

• Min. Diploma or Degree holder with at least 3 years relevant experience in electronics components
• Team player & able to communicate with all levels
• Good attitude, responsible, diligent and willing to learn
• Able to multi-task and work under pressure in a fast- paced environment
• Proficient in MS Office Applications, especially MS Excel

The Job:

As a Client Service Specialist, you’ll be responsible for the review of material flow parameters and recommend appropriate levels to support business and customer requirements. He/She will lead new customer integration by coordinating internally with cross functional teams and externally with business partners. Assisting the Client Service Manager, he/ she shall manage the day-to-day inventory coordination in high volume, fast-paced healthcare distribution environment while ensuring compliance with established procedures.

Responsibilities

• Develop and foster strong relationship with key account.
• Serve as the key liaison person between client and internal departments on request and issue resolution.
• Take ownership of key account’s new program implementation. Engage in initiative and project discussion. Lead and monitor implementation progress.
• Manage, monitor and control stockholding. Prepare stockholding and indent reports for monthly reviews.
• Support monthly KPI metrics and perform root cause analysis to improve metrics & performance, timely submission of internal and external reporting, as well as, present operational KPI.
• Manage Replenishment and inbound Inventory in line with the forecast or indent, commercial and stock holding requirements.
• Review materials forecast and execute Supply Plan, analyses Key Planning Parameters to achieve a balance between Inventory and Forecast.
• Analyse Forecast Variance and identify strategies to improve the Forecasting process to minimize the variance.
• Analyse the variance of demand and supply, pro-actively monitor the fulfillment gaps, drive investigation of root cause and recovery plan
• Establish appropriate safety stock level meeting required service levels.
• Drives continuous improvement initiatives to meet inventory goals
• Reviews slow moving items, block inventories according to Excess and Obsolescence Policy.
• Effectively use ERP system to manage high number of material SKUs.
• Review work processes and initiate process improvement plans.

Requirements:

• Degree in Business / Operations Mgmt / Supply Chain Mgmt / Industrial Engr or related discipline.
• Preferably 2 years relevant experience in key account management, logistics, warehousing, pharmaceutical or distribution industry.
• Strong analytical, problem-solving, communication and process mapping skills.
• Working knowledge of SAP system and proficient in Microsoft® Office tools and related software.
• Fresh graduates are welcome to apply.

Responsibilities:

• Review sales orders and generate purchase orders to suppliers while maintaining inventory within company goals
• Handle changes in suppliers’ delivery schedules
• Ensure on-time delivery to customer from suppliers in a proactive manner
• Exhaust all possibilities in obtaining product to satisfy critical customer requirements
• Expand product knowledge to effectively support sales
• Purchase inventory to achieve maximum quantities at lowest possible costs
• Ensure and maintains integrity of system information, including costs, schedules and packaging
• Maintain and add part numbers to system
• Manages and resolves price discrepancies with internal and external parties across various departments
• Handles quality issues
• Build good relationships with internal and external parties
• Provides good service level to internal colleagues

Requirements

• Min. Diploma or Degree holder with at least 3 years relevant experience in electronics components
• Team player & able to communicate with all levels
• Good attitude, responsible, diligent and willing to learn
• Able to multi-task and work under pressure in a fast- paced environment
• Proficient in MS Office Applications, especially MS Excel

Job Responsibilities:

• Engage in active communication forum for the exchange of ideas and information with the teams.
• Organize verbal and written ideas clearly and use an appropriate business style.
• Responsible for BOM conditioning, including Make/Buy codings and commoditizing parts.
• Identify custom mechanical material requirements and coordinates with internal functions for quote proposal development, resulting in 100% ownership of the full quote process to ensure correct and on time submission.
• Identify information required to develop accurate quotes from the supply base and ensures it is availability or requests it from the Business Unit(s) responsible for the given quote.
• Attend and runs quote kick-off meetings for all assigned quote projects.
• Preparation of supplier RFQ packages and solicitation of quotes from the supply base.
• Review and analyze recommended supplier quotes to provide complete costed BOM proposals to Business Unit(s).
• Maintain relationships with supply base used for quoting activities.
• Support Commodity Management by maintaining knowledge of suppliers for custom mechanical commodities.
• Maintain record of suppliers that consistently provide quotes and related information in a timely manner, provides feedback to those suppliers.
• Review and analyzes quotes with Strategic Sourcing Manager and Material Quote Manager to ensure that proposal submission is consistent with the supply chain strategy, ability to supply and customer’s needs.
• Obtain feedback for customer proposals and identify changes in process, tools and execution to improve future submissions.
• Exercise a good working knowledge of materials, assembly and fabrication processes, and sources of supply to support a competitive supply chain strategy for each quote proposal.
• Perform other special projects for Material Quote Manager as necessary.
• Ensure all sensitive and confidential information is handled appropriately.
• Able to create and edit 3D solid model from 2D drawings.

Job Requirements:

• Minimum Diploma holder with technical background preferred.
• At least more than 5 years of experience in the EMS/Manufacturing environment.
• At least 2 years exposure with components sourcing and fabrication parts in high mix low volume environment.
• Proficient in SAP will be an added advantage.
• Good analytical skill and negotiation skills.
• Good time management skills.

Job Responsibilities:

• To manufacture production units to meet performance objectives with minimum supervision
• To perform simple maintenance and calibration of test means or equipment whenever necessary with the support of Test Engineering dept.
• Manage the WIP level
• Accurate reporting of any anomalies encountered during production process. Detect and alert in case of default or results deviations (even if still within the good range)
• To involve in 5S and Kaizen initiatives
• To support administrative works (Raise PR, Document Archiving Process) and production task as per assigned by team lead/supervisor

Job Requirements:

• NITEC/Diploma in Electronics Engineering
• Ability to understand and follow manufacturing/technical instructions
• Ability to operate complex test tools
• Ability to read or interpret test results

Other Information:

• Working Hours: 5 Days, Shift work may be expected
• Working Location: Changi

Job Description:

Arrival / Departure / Towing / Ground Support Equipment

• To perform Aircraft Docking Guidance System (ADGS) and manual marshalling of aircraft
• To perform inspection of bays and ensure no Foreign Object Debris (FOD)
• To install / remove wheel chocks and grounding cables
• To connect / disconnect tow bar to the air tug
• To deliver ground support equipment including maintenance steps
• Any other duties as assigned by the supervisor

Requirements:

• Minimum NITEC in Engineering or equivalent with 1 years of working experience in Airline industries is preferred.
• Comfortable with 12 hours shift work arrangement
• Candidate with LTA Class 3/4/5 license will have added advantage

Responsibility

· Provide IT support and perform initial troubleshooting or escalate to our outsourced IT specialists for complicated cases, or provide alternatives to resolves the cases.

· Support HQ and project sites regarding IT-related issues.

· Monitor and maintain in-house networks and servers.

· Manage and maintain computer hardware and software systems, Inventory, and deployment to users.

· Upgrade, install and configure new hardware and software to meet company objectives.

· Create user accounts and set up email accounts for new staff.

· Perform diagnostic tests and debugging procedures to optimize computer systems.

· Document processes, as well as backing up and archiving data.

· Develop data retrieval and recovery procedures.

· Perform any ad-hoc assignment as instructed by superiors.

Requirements

· ITE, Diploma or Higher qualification in computer science, information technology, information systems, or related fields.

· Preferable with at least 1-2 years of relevant working experience in a similar role.

· Responsible, meticulous, fast learner.

WELCOME TO SITA

SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.

Ready to redefine air travel? The journey starts here, with you at SITA.

ABOUT THE ROLE & TEAM:

WHAT YOU WILL DO:

• Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
• Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
• When required, act as the customer SPOC and coordinate the scheduling of intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
• Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups
• Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements
• To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management.
• Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems
• Support the senior team members in the management, reporting, and coordination of day-day tasks during the absence of the Lead Engineer
• Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations
• Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided
• Report and escalate to the next level those problems which cannot be fixed
• Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations
• Perform Change Management, Configurations, Design and Implementation of the supported Product & Systems
• Manage local suppliers in the provision of services for the SITA Service Operations centres and report on services provided to management.
• Conducts the analysis, definition, documentation and testing of application & systems enhancements
• To provide onsite support to Users during the cutover of the services
• Continuously identify and document lessons learnt, known errors and operational knowledge for improved services
• When/where required, be contactable for escalations and support, on and on-call standby basis
• When/where required, perform assigned tasks on 12 x 7 shifts basis.

EXPERIENCE:

• Degree or equivalent Diploma / Certificate in Computer Science, Electronic Engineering or equivalent
• Minimum 8 years experience in the network, and/or application/system support domain.
• Must have dealt directly with external customers delivering to SLAs.
• Exposure to ITIL and IT/network components and principles
• Demonstrated maturity in handling complex customer issues and demanding customers
• Ability to coach new joiners and to facilitate their integration into the team
• Knowledge of Airline and CAA customers use of ACM applications
• Ability to organize the activity of a team and to take ownership of issues until resolution

Job Description:

• Serve as the first point of contact for IT support within the company, addressing technical issues and queries.
• Install, configure, and maintain hardware, software, and network systems.
• Monitor IT infrastructure, ensuring seamless operations of computer systems and networks.
• Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner.
• Support IT requirements for manufacturing systems, ensuring minimal downtime.
• Document IT processes, incidents, and resolutions for future reference.
• Assist with maintaining cybersecurity protocols and data backups.
• Provide basic training and guidance to employees on IT systems and tools.

Requirements:

• Diploma or Degree in Information Technology, Computer Science, or any related field.
• Basic knowledge of hardware, software, and networking fundamentals.
• Familiarity with troubleshooting tools and IT service management practices.
• Knowledge of basic IT support tools.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.

Job Description

The successful candidate will be part of the Safety, Security and Quality (SSQ) Development department. He/ She will manage SSQ’s systems, provide user support for systems and IT related matters, and work collaboratively with users to enhance existing systems and on development of new systems. Additionally, the incumbent will also be responsible for coordinating the annual finance and IT budgeting exercise for SSQ and for budget tracking and reporting as required.

Key Responsibilities

1) IT Project Planning & Budgeting

• Prepare, track and manage the IT project plan and budget for SSQ
• Co-ordinate, track and manage the SSQ Finance annual budget and reporting

2) IT & Systems Support

• Provide support for SSQ’s systems
• Access management for SSQ’s systems
• Maintain documentation on SSQ’s system processes
• Act as a liaison between users and ITD/ vendors for system related matters
• Co-ordinate IT asset and user ID recertification exercises
• Secretariat for divisional IT meetings

3) Systems Development & Project Management

• Work with users on business process re-engineering to streamline SSQ’s processes
• Work with SSQ users and other business units on business requirements and solutions for new or existing systems.
• Conduct user acceptance testing (UAT) to ensure the system/ enhancements meet the specified requirements.
• Change management and system implementation

4) Technology Awareness

• Keep abreast of key and emerging technologies to leverage on digital
• Engage sections within SSQ to discover opportunities where technology can be exploited

Requirements

• IT related university degree. Fresh graduates are welcome to apply.
• Experience in business requirements analysis, systems support & development, and project management
• Knowledge of Tableau and/ or Python would be advantageous but not compulsory
• Strong inter-personal and communication (verbal & written) skills
• Good planning and analytical skills
• Critical Thinker and Problem Solver
• Technologically Savvy
• Possess initiative, self-driven and able to work independently

Job Description:

• Provide first-level technical support for hardware, software, and network issues.
• Assist in the setup, configuration, and maintenance of IT equipment such as computers, printers, and other peripherals.
• Monitor and maintain local area networks (LAN), internet connections, and other IT infrastructure.
• Troubleshoot technical issues reported by employees and escalate more complex issues to senior IT staff when necessary.
• Support the implementation and deployment of IT solutions of the company.
• Maintain accurate records of IT support requests and resolutions.
• Assist in ensuring data security and proper system backups.
• Provide basic training to employees on IT systems and best practices.

Requirements:

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• Basic understanding of computer hardware, operating systems, and network troubleshooting.
• Familiarity with Microsoft Office software and other common business software.
• Knowledge of basic IT support tools.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.

(A) Specific:

• Responsible for on-site / off-site / remote troubleshooting, installation and commissioning of IT related solutions.
• Provide service support and maintenance to HQ & Site Office.
• Troubleshoot Desktop / Server / Network / Security / Printer.
• Perform routine maintenance tasks which includes update patches, asset tracking, and status update.
• Liaise with distributors / vendors on application and technical information.
• Prepare and update multimedia slideshow or festival E-Card.

(B) Safety:

• To follow the safety procedures, rules and regulation and eliminate or reduce hazard at the workplace.

(A) Education, Qualifications & Special Training:

• NITEC or Diploma in Information Technology / Computer Science.
• Job holder without the above qualification but with relevant experience would be considered
• Fresh graduates are welcome. Training will be provided.

(B) Knowledge & Skills:

• Required skills - Microsoft Outlook, Excel, Word and Power Point.
• In-depth knowledge of hardware and software.
• Up-to-date knowledge of the latest IT and software trends.
• Good working attitude, self-motivated and able to work independently.
• Ability to quickly establish good working relationships.
• Good communication skills (verbal and written).

(C) Experience:

• At least 1 year IT helpdesk support experience in technical support on network and application as well as troubleshooting desktop, server, network, security and printer.

Statement Of Purpose (Overall Purpose of Job)

Handle and provide IT duties within the Company.
*

Major Duties & Responsibilities*
(A) Specific :

• Responsible for on-site / off-site / remote troubleshooting, installation and commissioning of IT related solutions.
• To provide service support and maintenance to HQ & Site Office.
• Maintain and troubleshooting Desktop / Notebook / Server / Network / Printer.
• Perform routine maintenance tasks, which includes update patches, fixed asset tracking and status update.
• Maintain hardware and software inventory records for audit and asset management purposes.
• Protect the organizations value by keeping information confidential.
• Plan, develop and manage procedure for the smooth operations.
• Liaise with distributor/vendors on application and technical support.
• Prepare and update multimedia slideshow or festival E-Card.

(B) General :

• Handle and provide IT support within the Company.
• Manage and support daily operations and ad hoc requests and requirements.
• Others duties as assigned.

(C) Safety:

• Follow the safety procedures, rules and regulations and eliminate or reduce hazard at the work place.

Job Requirements

(A) Education, Qualifications & Special Training :

• NITEC, Diploma in Information Technology / Computer Science.
• Job holder without the above qualification but with relevant experience would be considered.

(B) Knowledge & Skills :

• Good working attitude, self-motivated and able to work independently.
• Required skill(s) : Microsoft Outlook, Excel, Word, Power Point.
• In-depth knowledge of hardware and software.
• Ability to quickly establish good working relationships.
• Good communication skills (Verbal and written).

(C) Experience :

• Possess at least 1 year IT helpdesk support experience.
• Experience in providing technical support on network and application issues.
• Maintain and troubleshooting Desktop / Server / Network / Printer.

Statement Of Purpose (Overall Purpose of Job)

Handle and provide IT duties within the Company.
*

Major Duties & Responsibilities*
(A) Specific :

• Responsible for on-site / off-site / remote troubleshooting, installation and commissioning of IT related solutions.
• To provide service support and maintenance to HQ & Site Office.
• Maintain and troubleshooting Desktop / Notebook / Server / Network / Printer.
• Perform routine maintenance tasks, which includes update patches, fixed asset tracking and status update.
• Maintain hardware and software inventory records for audit and asset management purposes.
• Protect the organizations value by keeping information confidential.
• Plan, develop and manage procedure for the smooth operations.
• Liaise with distributor/vendors on application and technical support.
• Prepare and update multimedia slideshow or festival E-Card.

(B) General :

• Handle and provide IT support within the Company.
• Manage and support daily operations and ad hoc requests and requirements.
• Others duties as assigned.

(C) Safety:

• Follow the safety procedures, rules and regulations and eliminate or reduce hazard at the work place.

Job Requirements

(A) Education, Qualifications & Special Training :

• NITEC, Diploma in Information Technology / Computer Science.
• Job holder without the above qualification but with relevant experience would be considered.

(B) Knowledge & Skills :

• Good working attitude, self-motivated and able to work independently.
• Required skill(s) : Microsoft Outlook, Excel, Word, Power Point.
• In-depth knowledge of hardware and software.
• Ability to quickly establish good working relationships.
• Good communication skills (Verbal and written).

(C) Experience :

• Possess at least 1 year IT helpdesk support experience.
• Experience in providing technical support on network and application issues.
• Maintain and troubleshooting Desktop / Server / Network / Printer.

Job Responsibilities:

• Engage in active communication forum for the exchange of ideas and information with the teams.
• Organize verbal and written ideas clearly and use an appropriate business style.
• Responsible for BOM conditioning, including Make/Buy codings and commoditizing parts.
• Identify custom mechanical material requirements and coordinates with internal functions for quote proposal development, resulting in 100% ownership of the full quote process to ensure correct and on time submission.
• Identify information required to develop accurate quotes from the supply base and ensures it is availability or requests it from the Business Unit(s) responsible for the given quote.
• Attend and runs quote kick-off meetings for all assigned quote projects.
• Preparation of supplier RFQ packages and solicitation of quotes from the supply base.
• Review and analyze recommended supplier quotes to provide complete costed BOM proposals to Business Unit(s).
• Maintain relationships with supply base used for quoting activities.
• Support Commodity Management by maintaining knowledge of suppliers for custom mechanical commodities.
• Maintain record of suppliers that consistently provide quotes and related information in a timely manner, provides feedback to those suppliers.
• Review and analyzes quotes with Strategic Sourcing Manager and Material Quote Manager to ensure that proposal submission is consistent with the supply chain strategy, ability to supply and customer’s needs.
• Obtain feedback for customer proposals and identify changes in process, tools and execution to improve future submissions.
• Exercise a good working knowledge of materials, assembly and fabrication processes, and sources of supply to support a competitive supply chain strategy for each quote proposal.
• Perform other special projects for Material Quote Manager as necessary.
• Ensure all sensitive and confidential information is handled appropriately.
• Able to create and edit 3D solid model from 2D drawings.

Job Requirements:

• Minimum Diploma holder with technical background preferred.
• At least more than 5 years of experience in the EMS/Manufacturing environment.
• At least 2 years exposure with components sourcing and fabrication parts in high mix low volume environment.
• Proficient in SAP will be an added advantage.
• Good analytical skill and negotiation skills.
• Good time management skills.

- Attend to and perform daily support, maintenance and troubleshooting onsite and offsite

• Provide on site support for various systems, network and desktop troubleshooting, to ensure that the service meets the SLA

• To work with product team on any system enhancement or troubleshooting.

Requirements:

• Diploma in IT or relevant discipline.

• Prefer experience in desktop support and good working knowledge in Windows OS, Basic Networking.

• Experience in customer support environment will be advantageous.

• Good technical, analytical and troubleshooting skills, with strong customer-oriented attitude and inter-personal skills,

• Willing to travel to multiple sites

• Willing to work alternate shift hours: 2 days work and 2 days off rotational shift (AM Shift: 8AM to 8PM; PM Shift 8PM to 8AM)

Job Description:

• To plan, organize and manage site operation to ensure efficient delegation of duties and responsibilities.
• To carry out grooving and inspection on active airport runways as per schedule according to project requirement.
• To supervise the execution of the construction works and ensure that the works are carried out in accordance with contract specification/bills of quantities, construction drawings, company’s quality standards, Environmental, Safety & Health (ESH) practices, etc.
• Be responsible for the operation and maintenance of the plant machinery in efficient manner, and report to Site Manager on all matters relating to the operation or needed maintenance including any machine faulty or repair required.
• Oversee quality control and safety matters on the site and to ensure Environmental, Safety & Health (EHS) practices are carried out at all time.
• Prepare and write daily reports related to site works, progress of works and to ensure routine maintenance of machines is carried out according to schedule.
• To coordinate and liaise with Consultant and Subcontractors on all project aspects and need be, to provide all technical and non-technical resolutions followed by documentation.
• Liaise with client or consultant for site inspections, submission of necessary technical reports and ensure necessary records are maintained at site.
• Report and assist Project Manager, Site Manager and Engineer on project functions included but not limited to project management, site management, risk control management etc. to meet the project(s) goals.
• Be responsible for any other duties that may be assigned from time to time as your superior/management deem fit.

Job Requirements:

• Bachelor Degree with min 5 years of relevant experience.
• Proficient in MS Project and MS office.
• Possess Excellent communication, interpersonal skills and presentation skills.
• Meticulous with a strong attention to details.
• Qualified in operating Grooving Machine (TARGET/ PCI500).
• Project Management related certifications would be advantageous.

Job Description:

• To plan, organize and manage site operation to ensure efficient delegation of duties and responsibilities.
• To carry out grooving and inspection on active airport runways as per schedule according to project requirement.
• To supervise the execution of the construction works and ensure that the works are carried out in accordance with contract specification/bills of quantities, construction drawings, company’s quality standards, Environmental, Safety & Health (ESH) practices, etc.
• Be responsible for the operation and maintenance of the plant machinery in efficient manner, and report to Site Manager on all matters relating to the operation or needed maintenance including any machine faulty or repair required.
• Oversee quality control and safety matters on the site and to ensure Environmental, Safety & Health (EHS) practices are carried out at all time.
• Prepare and write daily reports related to site works, progress of works and to ensure routine maintenance of machines is carried out according to schedule.
• To coordinate and liaise with Consultant and Subcontractors on all project aspects and need be, to provide all technical and non-technical resolutions followed by documentation.
• Liaise with client or consultant for site inspections, submission of necessary technical reports and ensure necessary records are maintained at site.
• Report and assist Project Manager, Site Manager and Engineer on project functions included but not limited to project management, site management, risk control management etc. to meet the project(s) goals.
• Be responsible for any other duties that may be assigned from time to time as your superior/management deem fit.

Job Requirements:

• Bachelor Degree with min 5 years of relevant experience.
• Proficient in MS Project and MS office.
• Possess Excellent communication, interpersonal skills and presentation skills.
• Meticulous with a strong attention to details.
• Qualified in operating Grooving Machine (TARGET/ PCI500).
• Project Management related certifications would be advantageous.

WELCOME TO SITA

SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.

Ready to redefine air travel? The journey starts here, with you at SITA.

ABOUT THE ROLE & TEAM:

WHAT YOU WILL DO:

• Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
• Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
• When required, act as the customer SPOC and coordinate the scheduling of intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
• Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups
• Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements
• To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management.
• Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems
• Support the senior team members in the management, reporting, and coordination of day-day tasks during the absence of the Lead Engineer
• Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations
• Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided
• Report and escalate to the next level those problems which cannot be fixed
• Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations
• Perform Change Management, Configurations, Design and Implementation of the supported Product & Systems
• Manage local suppliers in the provision of services for the SITA Service Operations centres and report on services provided to management.
• Conducts the analysis, definition, documentation and testing of application & systems enhancements
• To provide onsite support to Users during the cutover of the services
• Continuously identify and document lessons learnt, known errors and operational knowledge for improved services
• When/where required, be contactable for escalations and support, on and on-call standby basis
• When/where required, perform assigned tasks on 12 x 7 shifts basis.

EXPERIENCE:

• Degree or equivalent Diploma / Certificate in Computer Science, Electronic Engineering or equivalent
• Minimum 8 years experience in the network, and/or application/system support domain.
• Must have dealt directly with external customers delivering to SLAs.
• Exposure to ITIL and IT/network components and principles
• Demonstrated maturity in handling complex customer issues and demanding customers
• Ability to coach new joiners and to facilitate their integration into the team
• Knowledge of Airline and CAA customers use of ACM applications
• Ability to organize the activity of a team and to take ownership of issues until resolution

Key Responsibilities:

Project Management:

· Lead the design and deployment of new IT systems and services, ensuring alignment with business objectives and requirements.

· Manage the full software development life cycle (SDLC) implementation, including planning, execution, monitoring, and closure of projects.

· Develop and maintain project plans, timelines, budgets, and resource allocations to ensure successful project delivery.

· Coordinate with cross-functional teams, stakeholders, and vendors to ensure project milestones are met and risks are mitigated.

Documentation and Testing:

· Ensure proper documentation of business requirements, business scenarios, and test cases for System Integration Test (SIT) and User Acceptance Test (UAT).

· Oversee change management efforts, including effective communication and training for new application roll-outs.

Team Management and Development:

· Manage the IT team by recruiting, training, and coaching team members to enhance their skills and capabilities.

· Communicate job expectations, appraise job performance, and propose skill development/upgrading plans for team members.

Vendor Management:

· Manage vendors and ensure that Service Level Agreements (SLAs) are met, including evaluating vendors' solutions and industry best practices.

· Develop proof of concept with vendors to test ideas and new IT technologies.

Strategic Innovation and Risk Mitigation:

· Analyse business requirements in collaboration with key stakeholders to develop innovative IT solutions.

· Re-engineer current business processes through strategic innovation of IT services and applications.

· Implement cost control measures through productive use of IT applications and services.

· Monitor IT systems' performance, identify risks and threats, and propose strategic solutions for risk mitigation.

Job Objective/s

To be able to develop and maintain engineering and production software platforms. Capable of using C#, MySQL, Google App Script, Javascript, Python languages for developments & modifications. Good understanding of the manufacturing workflow environment type of software requirements. Design and build structured database, Data Visualization, data warehouse, data pollings and AI algorithms fitting our use

Duties and Responsibilities

- Development, administration and maintenance of developed software applications such as DMES, G-suite based applications, and engineering tools like for yield analysis softwares and other softwares
- Develop customized solution of MES system for ATP production; extension of MES system from Fab.

- Analyse Data and create Data Visualization using TIBCO software or related software or dashboards
- Lead cross functional team meetings for software solutions and improvements.

- Develop and maintain software programs that improve efficiency and productivity.
- Write, review user requirements, documentation, test plans and deployment of developed software.
- Prepare User’s Manual and Troubleshooting guide
- Qualify User Acceptance Tests (UAT) of developed softwares and modification before to release

- To follow project management approach for software development & progression

- Capable to do systems integration software

Minimum Education

Bachelor’s Degree

Minimum Experience

Minimum 5 years’ working experience with software development.

Specific Knowledge / Skills

• Ability to develop engineering software using industry standard coding languages such as C#, Python, MySQL Query.
• Knowledge and experience on WPF, Google App Script, MongoDB and JavaScript will be added advantage.

Job Purpose

As Head of Information Technology, you will be responsible for the management, strategy and execution of IT systems and infrastructure within the organization. You will develop the IT strategy in-line with onednata Group’s overall IT strategy keeping in mind future growth and technology innovation of the group.

You will manage the overall relationships with business stakeholders, establishing an effective and consistent IT customer experience through identifying business needs and leading improvements and customer focus across all of IT. You will also ensure delivery of all IT solutions, projects and services to the assigned business units in a timely and cost-effective manner.

In This Role, You Will

• Establish an appropriate and cost-effective IT strategy over a 3-5-year timeframe to support the business strategy. Integrate IT strategy to the assigned business units to ensure full exploitation and alignment for the best interest of the Group.
• Be single point of accountability for all IT related matters to the assigned business units. Develop and maintain effective working relationships with senior business managers through regular direct contact. Represent IT in the senior management team of the assigned business units. Influence senior business managers on strategic business IT investment decisions to meet their business needs within a Group perspective.
• Promote close collaboration and integration within the IT department. Drive a culture of customer intimacy through a business orientation framework and provide input in areas of partner and supplier management, risk management, service management, software engineering and operations, IT strategy and architecture.
• Ensure delivery of the IT work programme for business units, ensuring that the projects are approved and initiated as planned and delivered within agreed cost and timescales, in accordance with IT standards and industry best practice, to meet and ideally exceed customer satisfaction.
• Drive and deliver the annual work programme and financial management of the IT budgets for the business area, ensuring it aligns with, and supports business strategy, based on customer needs. Negotiate and agree the annual work programme with senior business stakeholders, ensuring it remains in line with the overall IT Strategy and guidelines from Portfolio Management.
• Ensuring safety and security in station operations as fundamental operational priorities.
• Maintain a broad and up-to-date understanding of the business and related systems. Identify business performance focus areas to Business Solutions Design to ensure the business is supported in creating and sustaining a competitive advantage and IT becomes a proactive and innovative enabler.
• Works with Service Management and Supplier/Partner management for optimisation of supplier relationship to support the business IT strategy, to deliver the services and products required and for financial planning of the business IT budget relating to Suppliers.

Qualifications & Experience

To be considered for the role, you must meet the below requirements:

• Bachelor’s degree or Masters in Information Technology, Computer Science / Engineering and related qualifications.
• Minimum 10 years of management experience of which previous experience is at a senior level in IT, ideally within a customer delivery environment.
• Experience in leading delivery of business IT solutions, ideally in the travel & transportation industry is of advantage. Major account experience gained in both multinational and multi-cultural environments would be an added benefit.
• Proficient in Business/IS Strategy and planning, technical strategy and planning, service delivery, business change and relationship management.

You Will Have An Edge, If You Have

• Within delivery of business IT solutions, major account experience gained in both multinational and multi-cultural environments would be an added benefit.

At dnata, part of Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team!