Total 2,885 it specialist job vacancies in Singapore

We are seeking a skilled Product Owner/Business Analyst to advance digital transformation projects for Singaporean government agencies!

• Join a team that utilizes technology to contribute to significant government projects, enhancing the daily lives of Singaporeans.
• Supportive working environment that fosters continuous learning and growth.
• Attractive salary package and comprehensive benefits provided.

Responsibilities:

• Elicit and manage the stakeholder’s business requirements and translate them into detailed requirements documents, including user stories, use cases, and functional specifications.
• Work with technical teams to design solutions that meet business needs while considering system limitations and technical constraints.
• Work closely with UX designers to plan and organize research activities such as product conceptualization workshops and Usability Testing.
• Work with Quality Engineer and business users to plan for UAT, coordinate and monitor progress and acceptance of UAT, and manage defects as needed.
• Organize the product backlog by extensively gathering and analyzing information with stakeholders and participating in crafting Functional/Design specifications.
• Understand the IT management, quality management policy and security guidelines to ensure the development processes and system are designed to comply with these policies.
• Serve as a liaison between business and technical teams, ensuring clear and effective communication throughout the project.
• Proactively identify opportunities for process improvement and recommend solutions to enhance efficiency and effectiveness.

Job Requirements:

• Singaporean only.
• Bachelor’s degree in information technology, or related fields.
• Prior experience of at least 4 years in IT business analysis/developer, designing application solutions, and testing, or related.
• Prior experience in programming (Java, Python, VB.NET, C#, JavaScript, etc.) is advantageous.
• Experience with low code platform, data analytics, cloud, design thinking and service design will be an added advantage.
• Prior experience in full SDLC / PDLC using Agile methodologies (Related certification will be an added advantage).

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

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• All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Vi Yin (Vanessa) – R24123532
ScienTec Consulting Pte Ltd – 11C5781

About the hiring company

The hiring firm is a a reputable firm in the professional services industry with strong presence in Asia. They are actively hiring for a Senior IT Service Desk Manager to manage the team of Service Desk Analysts who are responsible to provide global technical support. In this role, you will actively train and manage the team while ensuring technical issues are promptly resolved.

Job Description

Responsibilities will include:

• Manage, train and mentor a team of Service Desk Analysts
• Ensuring support for existing and emerging information technology services, including providing technical advice to project teams
• Manage service desk service level agreements (SLAs) and performance
• Appraise Service Desk Analysts performance, provide feedback, take corrective actions and oversee their training and development, through coaching and mentoring
• Establish new and report of existing progress reports and performance metrics to measure IT effectiveness and productivity
• Maintain alignment with Global Service Desk on process and tool documentation, management, controls, and improvement/corrective projects

The Successful Applicant

To be successful, you will have:

• Relevant tertiary qualifications in Computer Science, Information Technology or related field
• At least 12 years of experience in technical support role with at least 6 years in a leadership role
• Prior experience in a MNC environment/managing large teams with a regional and global stakeholders is a must to excel in this role
• Strong organizational and interpersonal skills with a customer-oriented approach

What's on Offer?

This is an excellent opportunity for an experienced Service Desk/Helpdesk Team Leader who is looking to step-up/for the next challenge to further grow with a MNC. This position will be based in the Singapore office (CBD area).

EA Registration Number: R23118567

EA License Number: 15S7709

ABOUT THE TEAM:

QA team is responsible for the quality and efficient delivery of software solutions to our clients, with a wide range of testing scope including functional test through API testing, static analysis, end-to-end test, as well as non-functional testing scope including performance, security, scalability, and maintainability. We explore and research a wide range of technologies and methodologies including debugging tools, dependencies mocking, automated test generation and execution, grey-box testing, and CI/CD, to see how they can be meaningfully applied to each project and achieve the highest quality outcome in a timely manner.

JOB DUTIES:

• Responsible for quality assurance and version iteration testing to ensure functional quality of the final products.
• Responsible for the design, execution, and standardisation of non-functional tests and checks (performance, maintainability, etc) based on different product needs and user needs.
• Participate in long-term quality promotion work, including defect tracking, root cause analysis, version quality analysis, project reviews, etc.
• Explore and investigate various technologies, methodologies, and/or processes for improvement of software projects’ quality and/or overall test quality and efficiency.

JOB REQUIREMENTS:

• Bachelor’s degree or higher in computer science or any related field.
• 2+ years of experience in quality assurance for software products.
• Experience in at least one of the following areas:

- Automation test framework design and implementation

- Performance test design and execution

- Design and implementation of any testing tool

• Proficiency in at least one of the following programming languages: JAVA, Python 3.
• Proficiency in usage of Mysql, Redis, Kafka, or other similar data technologies.
• Good communication skills and problem-solving abilities.
• Fluency in both English and Mandarin as a working language to to liaise with Chinese speaking clients and counterparts to understand their technical requirements.
• Priority will be given to those who meet the following conditions:

- Experience with grey-box or white-box testing

- Experience working with software that hosts large traffic or data volumes

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Job Responsibility:

• Provide advanced technical support and troubleshooting expertise for complex hardware, software, and network issues.
• Lead desktop-related projects such as system upgrades, migrations, and deployments.
• Collaborate with IT teams including network, security, and systems administrators to ensure integrated and optimized desktop services.
• Mentor junior desktop engineers, providing guidance, training, and knowledge sharing opportunities.
• Participate in hiring processes and performance evaluations for desktop engineering team members.
• Maintain comprehensive documentation of desktop configurations, procedures, and best practices.
• Collaborate with vendors and third-party providers to evaluate and implement new technologies or services.

Qualification:

• Minimum 3 years of relevant working experience.
• Experience in desktop engineering, system administration, or related IT roles.
• Excellent problem-solving skills, analytical thinking, and attention to detail.
• Leadership abilities including project management, team collaboration, and mentoring
• Diploma / Bachelor’s degree in computer science, Information Technology, or related field (or equivalent work experience).

Interested applicants please send your resume to [email protected]

Venessa Goh Wee Ni

R24124686

Recruit Express Pte Ltd

EA License No: 99C4599

RCB No.: 199601303W

We regret that only shortlisted candidates will be contacted.

ASEANet Manpower Consulting Is a boutique search firm and our founder and consultants have years of experience from various industry and businesses background. Our expertise include Executive Search, Permanent Placement , Career Transition and Talent Development.

We connect outstanding people with the best Innovative Companies.

ASEANet Manpower Consulting offer different specialisms including:

Accounting & Finance, Admin & Secretarial, Banking, Construction, Engineering, Events, Education, Financial, F&B , Healthcare & Medical. , Supply Chain & Logistics, Manufacturing, Retail, and Information Technologies. With our professional recruitment service, we can assist

you with your desired career path.

Contact us for a FREE Consultation.

We believe that YOUR SUCCESS - IS OUR MISSION.

Our client are looking for next team members to join their growing team:

Job Responsibilities:

- Change Management: Oversee system changes through a structured change request process. Assess impacts, secure necessary approvals, and keep stakeholders informed on progress.

- Incident Response: Act swiftly to incidents by conducting in-depth investigations and providing both temporary and permanent solutions in a timely manner.

- Root Cause Analysis: Perform thorough root cause analyses for incidents. Implement proactive measures to prevent future occurrences and continuously monitor the effectiveness of these measures.

- Performance Monitoring: Utilize appropriate monitoring tools to proactively track system performance and availability. Identify issues and execute corrective actions to enhance overall system functionality.

- Service Level Management: Ensure adherence to agreed service levels, including response times for service requests and system uptime. Regularly document and update system configurations and prepare detailed reports for stakeholders.

- Service Continuity Planning: Develop and implement robust service continuity strategies, including backup and restore procedures, as well as disaster recovery plans to maintain seamless business operations during disruptions.

- Technical Support: Provide expert technical guidance to customers and project teams, helping them make informed decisions and resolve complex technical challenges.

- Resource Management: Coordinate resources and schedules for system implementation and operational activities to maximize efficiency and meet deadlines.

- Ad-hoc Duties: Take on additional tasks as needed to support the team and organization.

Job Requirements:

- Experience: No experience is required.

- Communication Skills: Excellent written and verbal communication abilities.

- Personal Attributes: A positive, empathetic, and energetic demeanor.

- Availability: Immediate placement.

Remarks:

- 6-months contract

- Working Days: 5 Days work (Monday to Friday)

- Working Hours: 9:00 AM to 6:00 PM

Chua Mui Khim

( EA Registration Number : R22104766)

ASEANet Manpower Consulting Pte Ltd

(Co Reg : 202141565E / EA License: 21C0866)

We regret to inform that only shortlisted candidates will be notified

Our client is a well-established MNC, market leader in the IT industry. Due to their current expansion plan, they are looking for a Presales Consultant to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Deliver pre-sales technical assistance for specific products to both customers and partners.
• Collaborate closely with the Sales team to develop and position solutions for market readiness and customer proposals.
• Analyze customer IT and business needs.
• Conduct/Provide cybersecurity strategic solution selling, product demonstrations, showcase cybersecurity solutions, and Proof of Concept (PoC).
• Work with solution vendors to develop business proposals, and respond to RFI/RFP requirements.
• Conduct in-house lab tests to validate proof-of-concept setups, network designs, and deployments for new products and features.
• Stay current on competitive solutions, products, and services in the market.
• Offer regular updates on new product developments to internal sales teams.
• All other adhoc duties as assigned.

Requirements:

• Minimum diploma in IT / Cybersecurity or other related field of studies.
• Minimum 1 years’ relevant experience.
• Knowledge on Security Service Edge product is a bonus.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Our client is a global manufacturer. Due to business needs, they are now recruiting a Finance Transformation Specialist to be part of their Finance team for ongoing transformation projects. They are located in the North Area - easily accessible.

Responsible of Finance Transformation Specialist:

• Lead finance transformation projects, utilizing tools like Python or similar programming languages to automate and streamline manual processes.
• Design and implement workflow improvements to enhance efficiency and data accuracy.
• Collaborate with cross-functional teams to integrate financial systems and optimize reporting frameworks.
• Provide hands-on support in developing automated financial dashboards and analytics tools.

Requirement:

• 1–2 years of experience executing finance transformation projects.
• Strong IT skills, with hands-on experience in process automation tools (e.g., Python, RPA).
• Bachelor’s degree in Finance, IT, or related fields.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

1. Roles & Responsibilities

-Oversees a company's operational workflow, inventory, equipment and people.

-Resolve operational issues and disputes promptly or prevent it from even happening.

-Maintain constant communication with the managers, staffs and the merchants to ensure proper operations of the company with brief summary to the Management.

-Submit proposals or suggestions with supporting back up examples, which can improve the workflow and increase profit margins within the organisation.

-Develop, implement and maintain quality assurance protocols, which include a proper onboarding documentation process for all departments (Operational Handbook).

-Increase the efficiency of the existing processes and procedures to enhance the company's internal capacity.

- Overall responsible for the daily operations, including the physical operations - receiving, storing, picking, packing, inventory management and the worker-shift management.

- On-site coordination with Ops backend teams to ensure operational efficiency, safety and accuracy.

Analysis of the data reports to identify performance bottlenecks and improve the performance.

-5.5 work days per week, OT when necessary.

# Mondays to Fridays: 9:00 am to 6.00 pm, excluding Sundays and Public Holidays.

# Saturdays: 9:00 am to 1:00 pm.

# Easily accessible: 3 bus stops away from Joon Koon MRT Station/Bus-Interchange.

# 10 days Annual Leave.

# Condusive working environment.

# Team Bonus/es.

2. Skills

String Excel knowledge and passion to go above and beyond.

Management skills in Multi Tasking Warehousing.

Simplified E-Commerce Warehousing with customized requests.

Job Overview

• Perform Analytical Plan, Coordinate and Implement all change requests on existing network equipment.
• Provide technical support, propose solutions and project related queries for all Wired, Wireless network.
• Maintain records of system details (e.g. configuration, changes, problems, disaster recovery document) for network equipment.
• Manage enterprise firewalls from brands like Fortinet and Palo Alto
• Manage a wide variety of networking brands such as, Extreme Networks, Aruba and Juniper

Job Descriptions:

• Gather business and/or application requirements on the infrastructure to plan, design, install, test & implement systems in accordance with the specifications & service level.
• Aligned or enhanced ITSM/ITIL methodologies in daily operations e.g. Change, Incident, problem, release management & CMDB.
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability.
• Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
• Create and maintain comprehensive documentation for all implemented networks.
• Assist in preparation of proposals and solution presentations.
• Attain key certifications for partnership with key vendors.

Qualifications:

• Bachelor’s degree in computer science or any related fields
• Preferably at least 2 years of experience in Checkpoint Firewall, Network (Routing and Switching), Firewall Administration and Operations
• Good interpersonal and communication skills
• Experience in managing multiple stakeholders preferred
• Result-oriented with the ability to work independently and under pressure
• A team player with a pleasant personality
• Dynamic and able to adjust in a fast-paced environment

Reporting to the Manager, SCM Enterprise Application, this role will be a member of the ERP implementation & Support project team to Operations To support existing Oracle R12x Production Support, Service Request and Enhancement Request. This role will also ensure the smooth running of critical business processes after project implementation. Should have hands on experience with Development of Integrations, Data Migrations, Customizations.

Responsibilities:

· Manage full life cycle of Requirement, Design, Build, Testing, Deployment and Support

· Develop and document AS-IS / TO-BE business processes, configuration scripts, and other associated functional specifications from end user requirements, as well as system documentation for new implementations

· Assist with the configuration and development of application objects, workflow, reporting, integration, and conversion programs, etc

· Outline functional testing scenarios, prepare test scripts and conduct unit and system integration tests

· Conduct user training and manage user testing

· Analyze and solve complex customer issues related to data and processes

· Track and follow up on operational issues, and perform change impact analysis for quarterly changes on BAU landscape with reference to the project landscape

· Liaise with Biz users and vendor and ensure the deliverables with quality.

· Manage Oracle ERP R12 related support activities & Help with Oracle Fusion implementation.

Minimum Qualifications:

· Bachelor’s Degree in Computer Science or equivalent

· Hands on experience with Oracle Fusion Cloud Data Structure and Data Flow. Design, Development, Integration, BI Publisher, EDI, OTBI reports & Dashboards, PL/SQL, OAF ADF,Personalization,

· At least 5-7 years of experience, with at least 2 end to end Oracle ERP project implementation in Supply Chain & Distribution, with sound business process knowledge (e.g. Order-To-Cash, Procure-to-Pay) in a global environment.

· Hands on experience in developing RICE/CEMLI components; OAF Personalization, OAF extension, Oracle workflow, Oracle Forms, Oracle reports using PLSQL & SQL, Oracle Application frameworks, XML publisher reports and interfaces using PLSQL Stored Procedures.

· Experience Data conversion patterns into Oracle Cloud ERP (FBDI/FBDL, ADFDi)

· Hands on experience Implementation & Support of with Oracle ERP & Oracle Fusion clound. Supply Chain & Distribution modules like Oracle Purchasing, Sourcing, Supplier portal, Purchase Contracts, Inventory, Warehouse Management, Order Management

· Preference given to those with experience in Global Trade management, RFsmart(Android experience good to have)

· Prior experience in Oracle Fusion Cloud migration good to have

· Experienced in an end-user environment is a requirement and those with experience in high-tech manufacturing will be a plu good to have

Well versed in SCRUM project methodology

This role offers the opportunity to work closely with trading desks, international and onshore clients, custodian banks, external brokers and exchanges. You will be responsible for managing pre-matching and settlement of client trading and driving efficiencies and process enhancements in day-to-day operations.

• Opportunity to work in a global financial services group operating in 34 markets
• Key role supporting equities trading in Asian markets including China, Hong Kong, Japan and Singapore
• Broad exposure to post trade operations for equities in a collaborative and fast paced environment

What you'll do:

As an Equities Operations Specialist, you will play a pivotal role within the team based in Singapore. Your primary responsibility will be supporting equities trading in Asian markets including China, Hong Kong, Japan and Singapore. You will collaborate closely with various stakeholders such as trading desks, international and onshore clients, custodian banks, external brokers and exchanges. Your expertise will be crucial in managing pre-matching and settlement of client trading. Furthermore, you will be instrumental in driving efficiencies and process enhancements in daily operations while also supporting change initiatives as a subject matter expert.

• Handling post-trade life cycle controls for equities trading in global markets
• Managing trade allocation, booking, settlement, funding, reconciliation and client management
• Working closely with the trading desks, international and onshore clients, custodian banks, external brokers and exchange
• Managing pre-matching and settlement of client trading
• Driving efficiencies and process enhancements in day-to-day operations
• Supporting change initiatives as a subject matter expert

What you bring:

The ideal candidate for the Equities Operations Specialist role brings a wealth of experience from the financial sector. With at least 5 years' experience handling post-trade equities operations ideally in a settlement's capacity, you have developed a strong understanding of control and risk frameworks within banking operations. Experience working with Asian markets, particularly China, Hong Kong and China Connect would be highly beneficial. Your ability to manage multiple tasks simultaneously while maintaining attention to detail will set you apart.

• Minimum of 5 years’ experience in handling post trade equities operations ideally in a settlement’s capacity
• Strong understanding of control and risk frameworks within banking operations
• Experience in Asian markets, especially China, Hong Kong and China Connect is advantageous

What sets this company apart:

Our client is renowned for bringing together diverse people and empowering them to shape all kinds of possibilities. They are committed to accelerating digitalisation, sustainability and social impact for the benefit of their people, customers, shareholders and communities.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

About the Company:

I am thrilled to be partnering with a leading global events and exhibitions company.

Job Description:

We are seeking a talented and passionate digital marketing specialist to join the team. In this role, you will be responsible for developing and executing effective digital marketing strategies to drive audience engagement and promote our portfolio of events.

Key Responsibilities:

• Develop and implement comprehensive digital marketing campaigns, including SEO, SEM, social media, email marketing, and content marketing.
• Analyze website traffic and user behaviour to identify opportunities for improvement.
• Manage and optimize social media channels to increase brand awareness and engagement.
• Create high-quality content, such as blog posts, articles, and whitepapers.
• Track and measure campaign performance using analytics tools.
• Stay up-to-date with the latest digital marketing trends and technologies.

Requirements:

• Bachelor's degree in Marketing, Communications, or a related field.
• Strong understanding of digital marketing principles and strategies.
• Proficiency in using digital marketing tools and platforms (e.g., Google Analytics, Google Ads, social media platforms).
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.

Fresh graduates are welcome to apply!

You may click on apply now or email directly to our specialist, Sanusha Nair at [email protected] today!

EA License No.: R22109322

Agency License No.: 11C4388

• Handle mailbox survey submissions, feedback, and requests from survey respondents within stipulated turnaround time.
• Ensure consistent and detail cases notes updated in system after each liaison with respondents.
• Responsible for inter-department liaison for correct assignment of respondents to the parties responsible.
• Ensure prompt follow-up for survey cases under pending status.
• Provides accurate daily report on mailboxes activities for the day to relevant stakeholders.
• Ensuring all potential/actual complains are acted upon within stipulate timeline.

Requirements:

• Singaporean
• At least Diploma or above
• At least 2 years of relevant customer service and emailing experience

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job/apply/5789

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

The Design Bridge & Viaduct Specialist shall be an engineer in the civil/structural discipline with educational qualifications recognised by the Professional Engineers Board of Singapore, with at least eight (8) years of relevant experience on projects similar in nature to the Works in the Civil Contract, including at least five (5) years in the design and supervision of viaduct works of a similar size and complexity. shall have proven expertise and experience in viaduct precast concrete segmental construction.

Job Description:

• Conduct cyber risk assessment in support of technology initiatives to help identify IT related risk and determine appropriate controls to mitigate risks.
• Monitor, track, and manage risk mitigations and exceptions and ensure adequate monitoring capability is incorporated into solutions.

Requirements:

• Minimum total three years’ work experience as Cyber risk specialist

Job Description:

• Conduct cyber risk assessment in support of technology initiatives to help identify IT related risk and determine appropriate controls to mitigate risks.
• Monitor, track, and manage risk mitigations and exceptions and ensure adequate monitoring capability is incorporated into solutions.

Requirements:

• Minimum total seven years’ work experience as Cyber risk specialist

Job Description:

• Conduct complex post-incident forensic analysis to investigate causes of intrusion, attack, loss, or breach occurring in an organisation.
• Identify and define forensic issues and root causes.
• Develop reports that detail incident timeline, evidence, findings, conclusions and recommendations.
• Support the design of a breach notification process after a security incident to minimise damage and downtime when attacks and exploits occur.
• Select, test, and deploy security products and collect information about Internet-based criminal activities.
• Recommend corrective actions to prevent and mitigate internal control failures.

Requirements:

• Minimum total seven years’ work experience as Digital Forensic Expert.

A Service Desk Specialist (SDS) is responsible for maintaining customers' relationships with the company, providing fast and useful answers to customers' questions and other needs related to technical support. You are responsible for a variety of duties in the company which are described in the job duties. Your main objective is to maintain a high level of customer satisfaction and provide them with any necessary support and assistance. You will have to answer queries on basic technical issues and offer advice to solve them.

Service Desk Specialist needs to be capable of using particular software programs, as well as possess the ability to type and communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. They take detailed notes of the problem the user is experiencing, determine steps they can take to resolve the issue, and manage the flow of incoming support requests. This involves asking questions to determine the full scope of the user’s issue. They also work closely with other IT department personnel to provide assistance on tasks that are outside the scope of their knowledge or expertise.

The goal is to create value for our clients that will help preserve the company’s reputation and business. A polite and professional phone manner is necessary, as Service Desk Specialist troubleshoot customers' problems and, at times, deal with angry and upset customers. A Service Desk Specialist must be able to sit for long periods of time and answer multiline phones. It is important for Service Desk Specialist to maintain a positive demeanour, and the Service Desk Specialist must arrive to work on time, as it is necessary that our NOC is fully staffed.

A Service Desk Specialist needs to possess the following skills :

· Proven experience as a service desk technician or other customer support role

· Tech savvy with working knowledge of IT products

· Good understanding of computer systems, mobile devices and other tech products

· Ability to diagnose and resolve basic technical issues

· Proficiency in English

· Excellent communication skills

· Customer-oriented and cool-tempered

Your job duties will include but not limited to:

· serve as the first point of contact for customers seeking technical assistance over the phone or email.

· serve as Single Point of Contact (SPOC) between the customer, internal support team and external Vendors until the ticket is closed.

· provide continuous status information to ensure customer satisfaction.

· provide co-ordination with various Manufacturers and vendors for support, troubleshooting or warranty claim.

· logging of all tickets into System for tracking and reporting. Record events and problems and their resolution in logs

· initiate customer contact, escalate to appropriate parties and resolve incidents.

· answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing problems.

· perform remote troubleshooting through diagnostic techniques and pertinent questions

· determine the best solution based on the issue and details provided by customers

· walk the customer through the problem-solving process

· direct unresolved issues to the next level of support personnel

· scheduling and arranging onsite support requests with the customers

· pass on any feedback or suggestions by customers to the appropriate internal team

· identify and suggest possible improvements on procedures

· overall accountable in ensuring the team solves and close the tickets using the most effective methods to maximise operational efficiencies

· assess the severity and priority level of the problem calls, requests or IMAC and escalate to the next support level based on the SLA.

· monitoring uptime performance and alerts for all Managed Service Customers infrastructure from the NOC

· maintain and replenish stock inventory for spare parts

· provide Service Quotation for any repair work to the customer

· perform new laptops setup and installation for internal new staff

· perform any Shift Duties that are assigned

· any other tasks assigned by any Managers and Directors

Job Requirements

• Minimum Academic Qualifications : Degree
• Relevant IT Certifications or equivalent :
• MTA in one of the following is an added advantage:

1. Networking Fundamentals
2. Windows Server Administration Fundamentals
3. Security Fundamentals
4. Cloud Fundamentals

• COMPTIA or equivalent I.T. Certifications in related field is an added advantage
• ITIL® Foundation Certification - IT Service Management
• Other trainings attended / certifications obtained
• Attended any technical training in software, hardware, operating systems and troubleshooting
• Attended any customer service training
• Attended basic training of Cloud Management Software such as ManageEngine, BitTitan and etc

Responsible for collecting, organizing, and analysing data to support business decisions. The Data Specialist will work closely with various departments regionally to ensure data integrity and accuracy, as well as assist in developing reporting tools and dashboards.

Job Functions

• Assist in developing data-driven solutions in the region to enhance operational efficiency.
• Support business users for processes improvement with data scientific approach.
• Analyze user requirements and execute actions to improve business operations.
• Collaborate with team members for the purpose of collecting data and executing the company’s mission
• Train business users to promote data utilization in the region.

Knowledge and Skills

• 3 years increasingly responsible professional experience in supporting/managing complex data utilization in Data scientific field.
• Possess a Diploma or above
• Microsoft Certified: Azure Fundamentals
• Microsoft Certified: Power BI Data Analyst Associate
• Strong verbal, written communication and interpersonal skills
• Strong attention to detail with a problem-solving skill
• Excellent time management skills and ability to multi-task and prioritized work
• Customer centric mindset
• Self-motivated team player skills
• Experience of Power BI report design
• Experience of API with data lake such as MS Azure
• Experience of business process improvement with data scientific approach
• Experience in data governance and data security.
• Understanding of ERP data in sales activities (e.g SAP S/4 HANA SD, MM, FICO, CS)
• Understanding of CRM data (e.g SAP C/4 HANA)
• Basic computer skills such as MS Word, Excel, Email.
• Project management experiences and knowledge
• Business level Japanese proficiency to communicate with BI development team in Japan.

Key Responsibilities:

• PAM Solution Design: Design and implement sustainable Privileged Access Management (PAM) solutions using CyberArk, translating access rights requirements into effective configurations.
• Configuration and Documentation: Configure, test, and document CyberArk solutions in collaboration with the PAM Product Manager, ensuring comprehensive training and knowledge transfer.
• User Collaboration: Engage with product managers, architects, and users to refine role and authorization (R&A) requirements, conducting workshops and user tests to validate PAM designs.
• Product Support: Provide Level 3 support, overseeing user acceptance testing and facilitating training sessions. Support users post-implementation and manage change requests.
• Documentation and Reporting: Maintain up-to-date documentation of the IAM product, including user guides and functional specifications, while proactively identifying improvements for user experience.

Key Requirements:

• Bachelor’s degree in Computer Engineering, Business, or Design; CyberArk/PAM certification is mandatory. ITIL certification is a plus.
• Minimum of 5 years experience within international organizations, with strong experience in implementing CyberArk/PAM solutions and conducting rollouts.
• Extensive knowledge of PAM and CyberArk, with a solid understanding of cybersecurity principles. Familiarity with Agile methodologies is a plus.
• Excellent written and verbal communication skills, with the ability to facilitate workshops and provide knowledge transfer.
• Must be able to accommodate European working hours for project collaboration and issue resolution.
• Knowledge of SoD concepts is a bonus.

Skills required : Solutions Architect, Microservices, React, .Net , RESTful API

Responsibilities:

• Architectural Design: Design and architect microservices-based systems that leverage React for the front-end and .NET for the backend. Ensure the architecture is scalable, secure, and meets the business requirements.

• Technology Strategy: Define and drive the technology roadmap for the microservices platform. Stay up to date with emerging technologies and best practices in the microservices, front-end, and back-end development ecosystem.

• System Integration: Design and oversee the integration of various services, ensuring seamless communication between microservices, and the front-end.

• Performance Optimization: Identify and address performance bottlenecks in the system. Optimize the architecture for speed, scalability, and reliability.

• Security: Implement security best practices across the architecture, ensuring data protection and compliance with relevant regulations.

• Technical Leadership: Provide technical guidance and mentorship to development teams. Review and approve design and code to ensure adherence to architectural standards .

• Collaboration: Work closely with product managers, UX/UI designers, developers, and other stakeholders to translate business requirements into technical solutions.

• Documentation: Create and maintain comprehensive architectural documentation, including system designs, data flows, and deployment plans.

• Continuous Improvement: Advocate for and implement continuous improvement practices, including automated testing, continuous integration/continuous deployment (CI/CD), and DevOps methodology

Required skills

• Proven experience in software architecture, specifically in microservices architecture.

• Extensive experience with front-end technologies, particularly React.

• Deep expertise in .NET development and the ecosystem.

• Experience in cloud-based architecture (e.g., AWS, Azure, GCP) is a plus.

• Strong understanding of RESTful API design, GraphQL, and other integration patterns.

• Proficient in containerization technologies like Docker and orchestration tools like Kubernete

• Familiarity with database design and management, including SQL and NoSQL databases.

• Certifications: Relevant certifications in cloud architecture, microservices, or related fields are desirable.

• Experience with serverless architecture and event-driven systems.

• Knowledge of modern authentication and authorization protocols like OAuth, JWT, and OpenID Connect.

• Experience in leading large-scale enterprise projects.

• 1 year renewable
• Central area
• Monday - Friday, office hours
• Handle mailbox survey submissions, feedback, and requests from survey respondents within stipulated turnaround time.
• Ensure consistent and detail cases notes updated in system after each liaison with respondents.
• Responsible for inter-department liaison for correct assignment of respondents to the parties responsible.
• Ensure prompt follow-up for survey cases under pending status.
• Provides accurate daily report on mailboxes activities for the day to relevant stakeholders.
• Ensuring all potential/actual complains are acted upon within stipulate timeline.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job/apply/5789

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Your role :

Do you understand Lombard lending and credit risk? Can you grasp and assess financial situations quickly? Do you have a comprehensive understanding of different financial markets and assets?

If so then we’re looking for a specialist in GWM APAC to:

• Support the development and on-going enhancement of methodologies in assessing and assigning the lending values of Lombard collaterals, balancing between prudent risk management and growth opportunities for our Lombard lending business

• Support the assessment and analysis for specific collaterals in the assignment of lending value, collaborating closely with other stakeholders such as Group Risk Control, CIO, UGM and A&S

• Analyze, monitor and manage the overall health of our Lombard lending book of collaterals regularly in a proactive and holistic manner, including exposures to different risk dimensions such as asset classes and geographies

• Identify and escalate to Senior Management and other stakeholders such as Group Risk Control if any material risks are identified or expected to emerge

• Promote and support a good level of understanding of our collateral lending value framework amongst the Business / First Line of Defense, such as Client Advisors and UGM / A&S product specialists

• Support GLU Lending Specialists / Structurers, where necessary, in the preparation of credit requests for specific client situations such as special lending values on specific financial instruments

• Support GLU Lending Specialists / Structurers and other client-facing colleagues such as Client Advisors in understanding our collateral lending value frameworks and in addressing potential client queries on lending values

Your team:

You’ll be working in the GWM S&I – Global Lending Unit – LV Methodology (Collateral) S&I team based in Singapore. The team assists in the provision of oversight of the credit risks in GWM S&I’s lending books. Our mission is to help UBS GWM lending business to grow by having a sustainable approach towards credit risks, both at portfolio and single transaction level. We achieve this by staying on top of GWM lending portfolio risks, promptly informing Senior Management and Group Risk Control of any material changes and assisting in the identification and mitigation of potential risks related to our collateral book. As a key part of the First Line of Defense, the team’s key responsibilities include ensuring the on-going portfolio health of our collateral book and building first line of defense capabilities for the GWM S&I Lombard business. The team spans APAC and Switzerland

Your expertise:

• Experienced in Banking (at least 8 years). Experience within a Risk & Control or Monitoring function preferred.
• A University graduate, preferably with Business/ Accounting / Economics/ Finance background.
• Technical experience working with databases and data analysis. Proficient in Microsoft excel essential and ideally with good working knowledge of Python and/ or SQL preferable.
• Diligent, concise and accurate work style, with strong attention to detail and the ability to analyze market and credit risk.
• Collaborative team member with strong analytical, problem-solving and interpersonal skills.
• Strong communicator who is able to explain complex situations at various levels of technical sophistication
• Can-do attitude.

Job Title : Sales Support Specialist (B2C)

As our sales function, the Sales Support Specialist at MIJ Hub offers a unique opportunity to make a significant impact as an individual contributor. This role is perfect for someone who thrives in a customer-centric environment and is eager to leverage their extensive retail sales experience in a dynamic and innovative setting.

In this role, you will drive sales across all MIJ brands, including student enrollment for MIJ Hub, securing donations, and promoting product sales from Ashraf Café and Inspo. You will engage with customers via calls, emails, and WhatsApp to close sales, upsell, and retain customers. Additionally, you will collaborate closely with our marketing team to ensure a seamless experience between our e-commerce platforms and sales efforts. You’ll also be responsible for utilizing HubSpot to manage customer data, track sales activities, and maintain accurate records.

Key Responsibilities

● Drive sales across all MIJ brands, focusing on student enrollment, donations, and product sales.

● Engage with customers via calls, emails, and WhatsApp to understand their needs, offer tailored solutions, and convert leads into loyal customers.

● Utilize HubSpot to manage customer data, track sales activities, and maintain accurate records.

● Collaborate with marketing and product teams to align sales efforts with campaigns, prepare sales materials, and ensure a seamless customer journey.

● Coordinate with other departments to support smooth and efficient sales operations.

● Implement strategies to upsell and cross-sell products, fostering customer loyalty and repeat business.

● Address customer inquiries, resolve issues, and maintain high levels of satisfaction.

● Monitor and report on sales performance, adjusting strategies to meet or exceed targets.

● Actively gather and analyze customer feedback to continuously improve the sales process and offerings.

● Stay updated on industry trends and product knowledge to effectively communicate benefits and features to customers.

Requirements

● Education: Diploma or Bachelor’s degree in Business, Marketing, Communications, or a related field.

● Experience: Minimum of 3 years in retail sales or a customer-facing sales role, with a proven track record of exceeding sales targets.

● Sales Expertise: Strong sales acumen with the ability to close deals, upsell, and meet targets.

● Customer Engagement: Exceptional interpersonal skills with a talent for building rapport and fostering long-term customer relationships.

● Communication: Excellent verbal and written communication skills, adept at engaging with customers across calls, emails, and WhatsApp.

● Organizational Skills: Proven ability to manage multiple priorities in a fast-paced environment.

● Problem-Solving: Strong problem-solving skills with a proactive approach to addressing customer needs and concerns.

● Tech Proficiency: Experience with CRM systems (preferably HubSpot), and a good grasp of digital tools to track and manage customer interactions.

● Team Collaboration: Ability to work closely with cross-functional teams, particularly marketing, to enhance customer engagement and drive sales.

Job Type: Full Time, Permanent

Work Location: Singapore, Hybrid Role (3 days in office)