Total 733 it support executive job vacancies in Singapore, Singapore

How your day looks:

Compensation and Benefits

• Oversee the development and administration of compensation and benefits programs.
• Ensure competitive and fair pay practices.
• Manage the administration of employee benefits programs, including health insurance, retirement plans, wellness programs, and other employee benefits.
• Ensure accurate and timely processing of benefits enrollments, changes, claims and terminations.
• Liaise with benefits vendors and brokers to resolve issues and ensure optimal service delivery.
• Conduct benefits orientation and education sessions for employees.
• Maintain accurate records and documentation for all compensation and benefits activities.
• Serve as a point of contact for employee inquiries regarding compensation and benefits.
• Provide guidance and support to Senior Manager, People & Culture on compensation and benefits matters.
• Generate reports and conduct data analysis to support decision-making and strategic planning.

Performance Management

• Design and implement performance appraisal systems and mid-year reviews.
• Facilitate continuous feedback and development discussions.
• Develop succession planning processes to ensure leadership continuity.

HR Analytics and Reporting

• Use HR metrics and analytics to inform decision-making.
• Prepare regular reports on HR metrics and trends for the executive team.
• Continuously improve HR processes through data-driven insights.

Employee Relations and Compliance

• Manage employee relations issues and provide conflict resolution.
• Ensure compliance with labor laws and regulations.
• Develop and maintain HR policies and procedures.

Culture and Employee Engagement

• Foster a positive, inclusive, and high-performance work culture.
• Develop and implement employee engagement programs to boost morale and productivity.
• Conduct regular surveys and feedback sessions to assess and enhance employee satisfaction.

Talent Acquisition and Retention

• Assist in the recruitment and selection process to attract top talent.
• Develop retention strategies to reduce turnover and retain key employees.
• Implement effective onboarding programs to ensure new hires are integrated successfully.

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Lead, plan, and execute IT projects within the hotel, ensuring alignment with business goals.
• Oversee the implementation of new technology systems, upgrades, and integrations.
• Collaborate with various departments to identify technology needs and streamline operations.
• Manage project timelines, budgets, and resources effectively.
• Conduct risk assessments and develop mitigation strategies for IT projects.
• Supervise day-to-day operations, ensuring smooth functioning across various departments.
• Develop and implement operational policies and procedures to optimize efficiency.
• Coordinate with department heads to maintain quality standards and guest satisfaction.
• Oversee inventory management, vendor relations, and cost control measures.
• Analyze operational data to identify areas for improvement and implement solutions.
• Provide leadership and guidance to the IT and operations teams.
• Recruit, train, and mentor staff to maintain high performance and morale.
• Foster a collaborative and innovative work environment to achieve organizational goals.
• Delegate tasks and responsibilities effectively while providing support and feedback.
• Liaise with external vendors, contractors, and service providers to ensure smooth operations.
• Communicate IT updates, changes, and strategies effectively across the organization.
• Collaborate with senior management to align IT and operational strategies with overall business objectives.

Location: Singapore

ServiceNow is changing the way people work. With a service orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our products, and we live for our customers. We have high expectations, and a career at ServiceNow means challenging yourself always to be better.

The IT Asset Management Advisory Solution Consultant role is a customer facing domain expert who will drive innovative business solutions with our customers, by applying technical and business skills.

This role is a Pre-Sales/Sales Engineering/Solution Consulting role. The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions. You will partner with sales, solution consulting, and the ServiceNow ecosystem to achieve customer success through thought leadership and driving awareness.

Your Impact:

• Create and contribute in Sales campaigns for ITAM focused on Software Asset Management (SAM), Hardware Asset Management (HAM), Enterprise Asset management (EAM) and Cloud Resource Management
• Serve as a thought leader on ITAM for ServiceNow
• Strong alignment with Product Management and Engineering teams on roadmap and field feedback
• Create and own programs that enable Solution Consultants to demonstrate the value of SAM
• Contribute to and maintain a showcase of SAM solutions created on the ServiceNow platform
• Assist the sales personnel in the qualification of customer needs
• Performing business value assessments to determine the value for clients
• Demonstrations of solutions, both standard and tailored to prospects and existing customers
• Responding to request for information/proposal documents
• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
• Supporting Marketing events – user conferences, trade shows, webinars
• Staying current on competitive analysis and understanding how to best position ServiceNow solution
• Understanding business and technical problems the product addresses, including key regulations, business drivers, evolving business needs, licensing models

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are looking for experienced Senior Manager, IT Procurement to join us! This role will start off with a 3 year contract (subjected to renewal) and there is hybrid working arrangement. The benefits and entitlements are the same as our permanent employees.

A brief summary of your job responsibility:

• Elicit, scope and manage business requirements aligned with Government procurement strategies with application of ICT knowledge.
• Perform data analysis to enable data-driven decision on procurement strategies, supplier performance and approaches for the assigned bulk tenders. This includes research on demand and supply-related market factors to substantiate decision making.
• Manage operations of ICT bulk tender projects ensuring adherence to Government procurement processes.
• Participate in Government procurement tender and evaluation process in accordance to Government policies and procedures to meet procurement objectives with understanding of ICT industry and key players in key technical areas; provide guidance to business/technical users on specification requirements and queries.
• Draft, review and refine structure of tenders, contractual terms, and requirement specifications for ICT systems, products and services procurement.
• Advise project teams on government procurement policies and ensure compliance while meeting project needs
• Identify potential procurement risks and its implication to the project stakeholders, and propose mitigating measures to manage the risks.
• Address user clarifications to enable rapid adoption and smooth transition of participating agencies onto bulk tenders with good understanding of ICT industry key players for ICT products/services applicable to Government.
• Apply contract monitoring methods to assess suppliers’ performance, and execute contract management procedures and techniques.
• Manage suppliers (in accordance to contractual obligations) to meet stipulated service levels within scope and schedule, and perform variation and technology refresh (when necessary).
• Collaborate with project teams to ensure timely completion of procurement projects.
• Provide regular and timely project status reports to upper management and manage project timelines, stakeholders, and communications.
• Ensure compliance of ICT projects with Quality Management System (QMS) and contractual requirements.
• Conduct audit and follow-up on customers’ usage of projects.
• Perform any other duties as assigned.

To succeed in this role, you will ideally have:

• Be familiar with Government IM on Procurement
• Minimum 12 years of relevant work experience in the ICT Industry and/or Government procurement
• Experience in managing Cloud, Software as a Service (SaaS), and/or AGILE projects will be beneficial
• Participated in full software or product development cycles
• Proven experience in IT business analysis
• Experience in Project Management for Monitoring and Tracking;
• Good knowledge of ICT procurement and contract management practices;
• Ability to communicate effectively across all levels;
• Good analytical, organization and planning skills 
• Ability to work collaboratively as a team player and independently as a self-motivated individual
• Excellent oral and written communication skills, with the ability to pitch ideas and influence stakeholders
• Good command of the English language, both written and spoken
• Senior position is available, depending on years of experience.

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.

• A wholly-owned subsidiary of GovTech.
• We promote a learning culture and encourage you to grow and learn.
• We have flexible working hours with hybrid working arrangements.
• Contract Staff enjoys the same benefits as Permanent Employees.

• Establish client’s requirements and undertake feasibility studies 
• Attend onsite and consultants’ meetings and liaise with clients, architects and associate consultants in the administration of projects 
• Interpret engineering drawings and specifications to calculate project costs 
• Prepare various main building contracts, piling contracts and nominated sub-contracts for tender and contract formalization 
• Measure and take off quantities for architectural and structural work elements 
• Administer pre and post contract and consultancy work 
• Assess variation orders, prepare interim valuations, cost plans and budget studies 
• Compile contract documents for execution 
• Understand and adhere to the statutory building regulations 
• Undertake cost analysis for repair and maintenance of project work 
• Allocate work to subcontractors 
• Analyze outcomes and write detailed progress reports 
• Maintain awareness of different building contracts in current use 
• Valuing completed work and arrange payments 
• Provide advice on contractual claims 

Job Description

The Specialized Sales Manager and Account Executive will play an essential role in managing, developing and growing Visa’s business with our emerging clients in targeted regions. In this role, you will be the primary contact for small institutions, addressing inquiries, solving problems and freeing up resources from country-specific sales and functional areas to nurture and expand business with key clients and stakeholders. You will also be responsible for generating leads, executing sales initiatives and implementing business development and portfolio management strategies in continuous collaboration with Sales and Functional Areas. This alignment ensures our activities are in line with country, regional and global strategies.

Why this is important to Visa

Through enabling digital payments, Visa supports the communities and economies that we are part of.  Visa works with its clients, governments and other partners to make this happen.

The Sales Engine is the next step in the evolution of our sales and service approach within Southeast Asia. In this role, you have an opportunity to reshape and renew how we take care of our clients who we manage on a portfolio basis. You will also have a critical part in supporting the initiatives across geographies and functions to optimize our sales approach.

The Specialized Sales position will be responsible for a portfolio of clients (issuers and acquirers), which will include driving sales initiatives on our key products and solutions, understanding the evolving needs of our clients and ensuring Visa contributes to driving a successful partnership and business growth.

Key Responsibilities:

• Contribute to achieving Visa Business Goals in alignment with corresponding countries’ strategies and priorities.
• Lead the business and relationship development with assigned clients, aligning objectives, priorities and resources.
• Serve as the primary business contact "Account Owner" for Emerging-Mass and High Potential clients, providing day-to-day support and executing sales initiatives.
• Collaborate with country teams to secure key deals and generate leads for emerging clients, according to market coverage.
• Understand the Financial Institution's business and payment strategy across all product platforms. Segment clients as Gold, Silver, Bronze in the Sales Engine to determine prioritization of engagements and delivery.
• Develop and execute business plans to increase sales volume and market share. Identify and pursue new business opportunities for emerging Clients.
• Foster productive relationships within the client organization and Visa, understanding their decision-making process.
• Expand existing relationships and partnerships through the selling of Visa products and services, utilizing a consultative sales approach.
• Proactively provide feedback and drive improvement of existing processes and activities.
• Ensure business continuity by responding to client's requests in a timely manner when a team member is out of office.
• Document opportunities and initiatives in Microsoft Dynamics in an appropriate, consistent and timely manner.
• Comply with internal controls, developing an understanding of Visa rules, policies, processes, and procedures.
• Continually review the payment landscape and recommend, develop, and implement new approaches to growing Visa's business.

About the Role:

The Solution Sales Executive will drive the market success of ServiceNow’s App Engine and Automation Engine products, which are central to our market-leading Service Management platform. This platform not only offers a single source of truth but also enables enterprise processes to operate with uniform information, facilitating seamless integration across various functions.

What You Will Do:

As a Solution Sales Exec, you will:

• Cover Asia – HK and SEA
• Develop and support territory strategies and planning to enhance vertical knowledge, improve account use case targeting, and refine execution approaches.
• Leverage your expertise in low-code development to help customers transition from manual, outdated processes to modern, digital workflows.
• Engage actively with customers to illustrate the value of digital transformation, aiding in the development of strategic roadmaps by collaborating with the broader account team and partners.
• Interlock with Solution Consultants (SC) & Specialist SCs to align on Capability Roadmaps, gathering and incorporating feedback to ensure agreement across teams.
• Coach Account teams on identifying opportunities within specialty solution areas and assist in managing the sales cycle.
• Tailor your time and efforts to meet the specific needs of the territory and account teams while celebrating collective successes.
• Promote and champion diversity and inclusion, contributing to an open and inclusive work environment.

THE CONTEXT _________

As the Senior Marketing Executive, and reporting to the Marketing Manager, you will be responsible for implementing effective marketing plans to promote and drive sales of our luxury Niche fragrance products across APAC Domestic Markets and Travel Retail.

The ideal candidate is a well-rounded marketing professional with experience in the beauty industry. He/She will support the Marketing Manager on the full spectrum of omnichannel operational brand marketing activations both in domestic and TR and working closely with Headquarters to contribute to the successful execution of brand-led initiatives.

YOUR IMPACT _________

Being the voice of brand and marketing partner for APAC markets, support brand growth, contribute to strategic marketing plans definition and implementation.

YOUR MISSION _________

VM Excellence:

• Be the regional project leader with Markets and HQ for all Visual Merchandising topics, Planograms implementation, VM plans for Boutique openings.
• Ensure that needs of the markets are perfectly captured, consolidated, and integrated in the global brand toolkits.
• Ensure all OCD are respected by Markets and that novelties highlighted are properly implemented on time (in-store maximization, in-store iconography)

SEA LEAD: 360 Trade/PR Management:

• Responsible for SEA market campaign planning - collaborate with markets and headquarters to plan and execute omni channel commercial and activation for launches/mega campaign.
• Consolidate, review and challenge market trade plans, monitoring results, providing key learning and recommendations.
• Responsible for the 360-degree management of trade activation and campaigns, track and analyze event ROI and share learning with commercial team.
• Ensure all Markets’ needs are fulfilled to make the most out of each launch, providing them with tailor-made trade tools and guidelines.

• Ensure smooth roll-out of activities, through effective communications between HQ and the Markets.
• Drives in-store events and counter activations, and coordinate with distributor markets to execute with excellence + supporting in facilitating corporate and brand events/ workshops.
• Work closely with Headquarters to develop PR & Influencer strategies and develop impactful media campaigns to deliver omnichannel O2O consumer experience.
• Consolidate PR outreach for all campaigns + Paid Media via Lefty / Radarly Platforms

Operational/Regional Communication:

• Be the interface between global marketing and markets to ensure promotional support (gift sets, gifts with purchase, products with purchase) are aligned with market needs.
• In charge of sending the weekly newsletter to Markets after consolidation with all regional parties.
• In charge of preparing the monthly newsletter to HQ.
• Competitor Activity Tracking / Price & Promotion monitoring on offline/online platforms.
• Any other ad-hoc report preparation.

WHAT WE OFFER   _________

• A challenging role in a fast moving, ambitious environment, with daily learning opportunities and passionate team members.
• Beyond this role, your development is a pillar of our ambition. Acqua di Parma, as part of LVMH, offers a Career perspective with a worldwide presence and continuous growth within 75 distinguished Houses.

We are looking for an experienced and strategic Enterprise Account Executive who has a knack in generating new business (new logo acquisition) for Freshworks.  They should have a consultative sales approach, a successful track record growing and on-boarding clients with polished presentation skills. This person must demonstrate all the behaviors associated with a high performance sales culture, specifically managing a pipeline of new business opportunities and delivering results against a quota. This individual will provide the best sales experience possible for our customers.

Responsibilities:

• You’ll become the resident expert on the Freshworks platform and will sell new customers our cloud-based software
• Drive new logo acquisitions to meet or exceed revenue targets
• Demonstrating / selling value to key stakeholders within the accounts
• Build a plan to maximize revenue and customer satisfaction within your accounts
• Create & articulate compelling value conversations with C-Level stakeholders also work in  alignment with inside stakeholders namely AE's, Customer Success, Implementations,  Billing, Support, deals teams etc.
• Close large, complex deals involving multiple executive level stakeholders
• Collaborate with and lead a larger cross functional team to the closure of large complex deals
• Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value based selling
• Exceeding activity, pipeline and revenue goals on a quarterly basis
• Build strategies and execute on the plan in the assigned territory with the goal of generating and maintaining 4x pipeline
• Analyse sales/metrics data from your accounts to help evolve your strategy
• Assist customers in identifying industry relevant use cases and educate customers to make a  strong business impact
• Develop long-term strategic relationships with key accounts
• Ensuring satisfaction within your accounts 

Your Impact

You are involved in supporting the launch of our new HR system. You play a key role in the logistical and operational aspects of the implementation process.

Your Mission (Main Responsibilities)

Administrative Support

Assist with scheduling project meetings, taking minutes, and distributing agendas. Help maintain project documentation including plans, schedules, reports, and correspondence related to the system implementation.

Data Management

Support data entry efforts as part of migrating information from old systems to the new HR system.

Perform data checks or audits to ensure accuracy and completeness of information within the new system.

User Training Assistance

Coordinate training sessions by organizing venues, materials, and equipment.

Help with creating user manuals or guides for reference post-training.

Communication Coordination

Help in drafting communications regarding changes due to the new system launch.

Distribute relevant updates or instructional materials throughout different departments.

Technical Liaison

Provide initial troubleshooting support for basic issues encountered by users.

Escalate complex issues to the HR or IT department where necessary.

Reporting Assistance

Generate simple reports as needed post-implementation for various HR functions.

Assist with analyzing report data when requested by management.

k-ID is a trailblazing tech startup, specializing in providing advanced, privacy-centric tools designed to protect and empower kids and teens online. We have secured pivotal partnerships with key industry leaders in the gaming industry and are venture-backed by leading global VCs. We are poised for unprecedented growth and expansion in the coming year.

We are seeking an experienced and proactive Executive Administrative Assistant to support our executive team. The ideal candidate will possess exceptional organizational and communication skills, with the ability to manage multiple priorities and provide strategic support. This role is crucial in ensuring the efficiency and effectiveness of our executives, contributing to the overall success of the organization.

Key Responsibilities:

• Executive Support: Provide comprehensive administrative support to executives, including managing calendars, scheduling meetings, and coordinating travel arrangements.
• Strategic Partnership: Act as a strategic partner to executives by anticipating needs, preparing relevant materials, and providing insights to support decision-making.
• Communication Management: Handle incoming and outgoing communications, including emails, phone calls, and correspondence, ensuring timely responses and follow-ups.
• Meeting Coordination: Prepare agendas, materials, and minutes for meetings; assist in organizing executive meetings, board meetings, and other high-level events.
• Project Management: Lead and assist in the pre-planning and execution of special projects and initiatives as directed by executives.
• Information Management: Maintain confidential files, records, and documentation; ensure accurate and timely filing and retrieval of information.
• Relationship Management: Act as a liaison between executives and internal/external stakeholders, maintaining professional and positive relationships.
• Travel Arrangements: Organize and manage complex travel itineraries, including flights, accommodations, and transportation.
• Expense Reporting: Prepare and process expense reports, ensuring accuracy and compliance with company policies.
• Problem Solving: Anticipate potential issues and develop proactive solutions to enhance executive productivity and efficiency.

Minimum Requirements:

• Bachelor’s Degree in Business Administration, Communications, Human Resources or a related field
• 5 years of experience in operations, projects or related roles
• Proficiency in Microsoft Office & Google Suite
• Experience with calendar management over international timezones, travel scheduling and booking, and budgeting of events
• Excellent organizational skills, with attention to detail and ability to handle multiple priorities with minimal guidance

Preferred Requirements:

• Master’s Degree in Business Administration, Communications, Human Resources or a related field
• Proficient in collaboration tools such as Slack, Notion, Figma and meeting tools Zoom, Google Meets, etc
• Desire to work in an early-stage, fast-paced environment with a degree of ambiguity
• Excellent communication and collaboration abilities

Competitive Salary

• A competitive startup salary commensurate with experience and skills

Benefits Package

• Comprehensive benefits including health, dental, and vision insurance
• Employee Stock Ownership Plan (ESOP)

Professional Development

• Opportunities for ongoing learning and development.
• Exposure to multifaceted projects in a fast-growing industry

Innovative Culture

• A collaborative and inclusive work environment
• The opportunity to be a part of a company that’s making a positive impact on the online experiences of kids and teens

About Us:

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms. 

We are a team of 480+ Sleekers from 18 countries, with offices in Singapore, Philippines, India, Vietnam, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!

Sleek is now searching for a Senior Account Executive to join the team, while collaborating with the global offices. As we are continuously growing, this job posting is permanent and applications will be reviewed periodically.

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates.

Main Responsibilities:

• Focused on the closing of large and complex accounting deals over mid-term sales cycles (2-6 months)
• Develop a deep understanding of the product and work in conjunction with internal teams to offer advice to customers.
• Develop complex pricing models through understanding the cost of delivering services in order to customize pricing for larger customers
• Work with multiple stakeholders within a company to close deals 
• Work closely with internal teams and provide detailed handovers to ensure a smooth onboarding process
• Constantly on the lookout for new revenue opportunities, networking and strategic partnerships
• Build and adapt sales strategies to meet customer and business needs
• Drive Sleek’s revenue growth by over-achieving KPIs and milestones
• Nurture prospect relationships through the sales cycle, ensuring alignment with Sleek’s product offering resulting in a long-term relationship
• Improve existing lead acquisition channels in conjunction with internal teams
• Identify product development opportunities through customer feedback and experience

• A minimum of 6 years working with external clients, with a proven track record selling complex products or services to mid-market or enterprise clients
• Has experience working with internal teams to develop custom pricing models for clients
• Has experience working with client’s legal/procurement teams to close deals
• Sales & Marketing experience essential
• Proactive with a positive attitude to roll up their sleeves and ensure targets are exceeded
• A networker by heart with outstanding verbal and written communication skills
• A passion for technology and the local startup ecosystem
• Sales experience prospecting and qualifying leads
• Hubspot experience preferred
• Entrepreneurial mindset
• Always looking for ways and opportunities to improve the client experience
• Experience or/and background in Accounting is a must

• Hybrid working arrangement
• A fast paced and exciting work environment with a supportive team of fellow hustlers building an amazing company culture
• An environment that encourages innovation and the autonomy and freedom to apply your expertise

More about Sleek!

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness. As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place. We are the 1st international incorporation and accounting brand to achieve B Corp certification status, meeting the highest standards of social and environmental impact performance. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!

We are searching for a seriously organised I.T. Manager to join the Bulletproof Singapore Studio to oversee and facilitate I.T. in our APAC region, as well as working as part of the global I.T. team at Bulletproof.

You will be working within one of the top independent global brand agencies, whose clients include world renowned brands, as well as smaller boutique clients. You’ll be an integral part of the team ensuring all facets of our I.T. Infrastructure runs smoothly.

ABOUT US:

• 400+ strong global brand agency

• 100% independent

• 25 years young

• 8 studios around the world

Bulletproof is a creative powerhouse run by creatives—a place where liked-minded individuals come together to deliver brilliant ideas. Truly independent, we pride ourselves on shunning convention and getting sh*t done; above all, we march to the beat of our own drum. You don’t need a degree to get a job at Bulletproof: we choose talent over title and seek people with energy, passion and soul.

As a team, we blur the lines between branding, content, digital, film, innovation and packaging; all the while bringing our clients the very best of the best.

At Bulletproof we have three core beliefs:

WE BELIEVE GREAT IDEAS CHANGE THE WORLD...

We believe in the power of design to influence human behaviour, affect change and pierce conventions.

WE BELIEVE PEOPLE MAKE THE DIFFERENCE...

That true collaborative spirit creates a compelling, infectious energy that delivers outstanding commercial results.

STAY NAÏVE…

We believe naivety keeps you relentlessly curious, open to possibilities and leads to purer, more interesting and uncharted solutions.

ABOUT THE ROLE:

Your main duties and responsibilities include:

• Managing Bulletproof’s APAC I.T, sites, working alongside and supporting the global I.T. team.
• Reporting into the Global Head of I.T.
• Continuing the smooth, efficient and productive running of the agency's I.T. infrastructure from supporting singler users to network and server maintenance.
• Managing and maintaining Bulletproof various Networks, Servers and SaaS solutions.
• Managing IT budgets, forecasting, enforcing cost-effectiveness when purchasing new and replacement hardware and software.
• Managing and supporting I.T. employees along with the Global Head of I.T.
• Implementing security of the network, data and its storage and communication systems.
• Acting in alignment with user needs and system functionality to contribute to organisational policy.
• Preserving assets, information security and control structures.
• Supporting and assisting external agency locations remotely as required.

WHAT YOU SHOULD HAVE:

If you tick all of the boxes below, we could be a perfect match!

Support Skills

• Apple qualifications ACTC 10.10 or ACSP 11.
• Jamf qualifications 100/200/300 and above ideally.
• Essential experience of using and supporting Mac OS, applications, and end users within a studio environment.
• Desirable knowledge and understanding of: Apple Hardware, Mac OS and iOS supporting users with Adobe CC suite, Microsoft Office and Font Explorer/Monotype.
• The ability to use and configure Jamf Cloud, Adobe Admin Console, Microsoft 365, Miro, Mac OS X Server, Synology, UniFi and Sonicwall.
• Knowledge of PC and Windows 10 OS.
• Assisting the setup and running of meetings using Teams, Zoom and other VC software.
• AWS or Azure qualifications or a good understanding of Cloud hosting Platforms beneficial.

Additional Skills

• A credible knowledge of routing, networking and DNS TCP/IP, DHCP, DNS, VPN.
• Experience of Apple Remote Desktop, TeamViewer and command line.
• Understanding of printers and calibration helpful.
• General I.T. hardware skills: replacing; memory, hard drives and replacing server rack components.
• Strong critical thinking skills.

In line with our three core beliefs, we’re looking for people that share our community spirit and are curious enough to question the status quo. Could this be you? If so, apply below!

Competitive benefits package

JOB SUMMARY

As an IT Manager in the manufacturing industry, you will be responsible for overseeing and managing the IT operations and IT Projects within the company. Your role is crucial in ensuring the efficiency, security, and reliability of all IT systems and processes to support the manufacturing operations and drive continuous improvement.

• Proven experience in IT management roles within the manufacturing industry, with a strong understanding of manufacturing processes and systems.
• In-depth knowledge of IT infrastructure, including networks, servers, and software applications.
• Experience in project management, budgeting, and vendor management.

JOB DESCRIPTION

IT System Management

• Manage and support the IT infrastructure, including networks, servers, databases, and software applications.
• Ensure the smooth operation of all IT systems and troubleshoot any technical issues as they arise.
• Collaborate with cross-functional teams to identify and implement IT solutions that improve operational efficiency and support business objectives.
• Strong experience in managing end-user services and ensuring high level user happiness.

Project Management

• Lead and manage IT projects from planning and execution to completion.
• Develop project plans, timelines, and budgets, and ensure timely delivery within the agreed scope.
• Coordinate with internal stakeholders and external vendors to ensure project success.

Vendor Management

• Manage relationships with IT vendors and service providers, ensuring contract compliance and service level agreements.
• Evaluate vendor performance and negotiate contracts to ensure cost-effectiveness and quality delivery of products and services.

Security and Compliance

• Implement and maintain security measures to protect company data and systems.
• Ensure compliance with relevant industry regulations and standards.
• Develop and implement disaster recovery plans and data backup strategies.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in IT management roles within the manufacturing industry.
• In-depth knowledge of IT infrastructure, networks, servers, software applications and end-user support.
• Experience in project management, budgeting, and vendor management.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Must be Singaporean citizen or PR.

Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661

• Permanent Role with AWS and Variable Bonus
• MNC Manufacturing Company
• Attractive base salary, allowance, and higher than average perks & benefits

As a Customer Experience Executive, you will be responsible for delivering exceptional after-sales customer service, resolving customer complaints, and providing a world class shopping experience to our customers. You will be the face of our company, and your goal will be to create a memorable and positive experience for every customer who reach out to the Service Excellence team for assistance.

Responsibilities:

-          Provide exceptional customer service by responding to enquiries, feedback, complaints or compliments via our generic email or Changi airport Group feedback portals, answering questions, and resolving customer’s issues in a timely and professional manner.

-          Develop a deep understanding of our products and services to provide personalized recommendations and solutions to customers.

-          Utilize active listening skills to understand customer needs and preferences, and respond accordingly.

-          Collaborate with colleagues to achieve customer satisfaction targets.

-          Participate in training and development programs to continuously improve customer service skills and product knowledge.

-          Analyze customer feedback and provide insights to improve customer experience.

-          Develop and maintain a loyal customer base through personalized interactions and excellent service.

-          Update to Changi Airport Group QSM team for monthly QSM rewards submission for eligible employees

-          Steering and manage Customer’s experience both on line and off line.

-          Provide support for end-to-end customer journey including on-site, on-line, social media experience and delivery etc

-          Provide and upkeep service recovery protocol.

-          Effectively supervises the day-to-day operation/activities of the customer service team

-          Any other ad-hoc assignment as assigned by the Superiors

·       Diploma or Degree in relevant business related discipline

·       Proven track records in relevant role and responsibilities

·       At least 2 years’ experience in similar role

·       Strong written and oral English communication skills

·       Excellent customer-service orientation

·       Ability to communicate effectively with multi-departments and external stakeholders

·       Problem-solving skills and meticulous attention to detail

·       Good organisational and customer service skills

·       Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses subject to company's and individual's performances

The team:

The Sales Team is a diverse group of team-oriented individuals that serve as the backbone of the overall sales process. We strive to provide customers with valuable, well architected solutions that not only meet their current needs but can grow along with them. We challenge the status quo and bring technical creativity to a fast-paced environment. When you join the Sales Team, you will be joining a close group that shares ideas and helps contribute to the overall success of the team. You will never be far from the answers you need, as you will have ongoing training, coaching, and mentoring. 

Reporting to the Country Manager, the Account Executive will be based in Singapore and manage sales and relationships with existing and new Genetec customers (Certified System Integrators), technology partners, consultants, and end users in the assigned territory. The main role is to increase revenues and ensure regular communication with the APAC team and corporate office in Montreal, Canada. 

What your day will look like:

• Support Regional sales managers to develop the assigned sales territory for company products 

• Discover and track opportunities, follow up and distribute leads to partners 

• Meet Country Manager sales objectives by building pipeline, preparing forecasts, budgets, analyzing variances and initiating corrective differentiation 
• Facilitate between internal team and partners through the entire onboarding process 

• Collaborate with Regional Sales Managers and Country Managers on leads assignment, overseeing deal progression with partners 

• Visit Customers/partners/consultants at their premises 

• Manage forecasts and achieve quotas 

• Identify customer needs, respond to RFIs, RFQs, prepare quotes and write proposals 

• Coordinate and facilitate communication with Customers and MRs 

• Monitor and report satisfaction levels from customers, integrators, consultants 

• Coordinate customer, integrator, consultant training 

• Update and maintain data in CRM or other applications 

• Acquire, maintain, and report adequate knowledge of product, market, and competition 

• Stay abreast of the products, applications, technical services, market conditions, competitive activities, advertising, and promotional trends through the reading of pertinent literature and consulting with marketing and technical services 

About you:

• 6+ years experience in Security Industry with VMS and Access Control, CCTV 
• Bachelor’s Degree, preferably in Business, Marketing, Communication, Engineering or Computer Science or equivalent experience 
• Excellent presentation skills and experience doing client demonstrations 
• Proven sales achievement / track record within technology sales 
• Attention to detail and process oriented 
• Able to work independently within a team environment 
• Strong knowledge of MS Office 
• Ability to present information clearly and concisely 
• Bilingual communication is an asset 

Technical Requirements:

• Ability to work in a complex sales environment 
• Excellent communication skills 
• Experience in the security industry with ability to maintain contacts at different levels 
• Must have strong time management skills and be a multitasker 
• Ability to establish good relationships and credibility with customers, integrators, consultants 
• Able to work independently, within a team environment 
• IP technology understanding and networking expertise will be considered an asset 

Let's talk perks!

• Opportunity to work for one of the leading IT Security providers 
• Attractive compensation package  
• Regional exposure  
• Travel opportunities  
• Unlimited coffee 

The team:

At Genetec, we know that hiring, retaining and managing the best talent is a key driver to our collective success. We are looking for a passionate, ambitious, self-motivated, results-driven Channel Account Executive to help us achieve our objectives. 

The role of the Channel Account Executive is to provide support for Genetec partners and help them to execute account management strategies to drive sales and business growth. The Channel Account Executive is based in Singapore and will report to the Country Manager. 

What your day will look like:

• Plan, forecast, manage and deliver consistent long-term profitable channel growth 
• Establish productive, professional relationships with key contacts within channel partner accounts 
• Proactively assess, clarify, and validate partner needs on an ongoing basis 
• Discover and track opportunities, follow up and distribute leads to Channel Partners and Account Executives 
• Identify and coordinate technical training requirements to ensure partner success 
• Host Sales 101 training on Genetec tools and portals 
• Utilize your expertise of the Genetec product portfolio to conduct customer demos 
• Coordinate the quarterly / annual channel business review process 
• Establish internal relationships within the sales team and communicate regularly with Account Executives to ensure top notch customer support through all levels of the organization 
• Update and maintain data in CRM and other applications 
• Acquire, maintain, and report adequate knowledge of product, market and competition 
• Work cross-functionally throughout the organization to deliver on company goals 
• Responsible for Channel recruitment and mapping of solution, strength and industry vertical focus and align with Country Manager on strategic plans 
• To meet country manager sales objectives by building channel sales pipeline, preparing forecasts and budgets, analyzing variances between forecasts and budgets and actual sales and initiating corrective differentiation 
• Be the point of contact between internal team and partners through the entire onboarding process. 
• Conduct regular business planning and review with focused partners, driving field activities from partners to promote business growth. 
• Coordinate with Marketing team to conduct regular workshop and campaigns  
• Collaborate with Regional Sales Managers on leads assignment, overseeing deal progression with partners. 
• Ensure accuracy of channel database and pipeline updates in CRM. 
• Maintain a high level of knowledge on Genetec’s product, roadmaps competition, pricing market share and key product differentiation 
• Stay abreast of the products, applications, technical service, market conditions, competitive activities, advertising and promotional trends by, among other things, reading pertinent literature and consulting with marketing and technical services 

About you:

• Minimum 6 years’ experience, in Security or IT Industry, with VMS, Access Control, or PSIM system 
• Bachelor’s Degree (or equivalent experience), preferably in Business, Marketing, Communication, Engineering or Computer Science 
• Experience in the security or IT industry with ability to maintain contacts at different levels 
• Ability to work in a complex sales environment 
• Ability to establish good relationships and credibility with customers, integrators, consultants 
• Proven sales achievement / track record 
• Excellent communicator either by phone, in writing or face-to-face 
• Strong organizational and time management skills 
• Ability to present information clearly and concisely 
• Attention to detail and process oriented 
• Able to work independently within a team environment 
• IP technology understanding and networking expertise will be considered an asset 

Let's talk perks!

• Opportunity to work for one of the leading IT Security providers 
• Attractive compensation package  
• Regional exposure  
• Travel opportunities  
• Unlimited coffee 

Primary Objectives;

• Assist the Unit Head in managing day to day operations of Financial Team.
• Support the implementation of bank’s projects and initiatives in the area of Financial Team.
• Provide cross support to other units within Channel Operations as and when required.
• Running day to day operations of Financial Team.

Key Responsibilities;

• Assist the Unit Head to supervise and manage the daily BAU of Financial Team.
• Perform Maker and/or Checker role for the processing of financial transactions.
• Ensure financial transactions are processed within agreed SLAs, KRIs and/or KPIs.
• Participate in regulatory/ business enablement/ process improvement projects, including providing requirements, UAT testing and implementation.
• Train and mentor junior and new hires in the team.
• Provide cross support to other units within Channel Operations as and when required

• Min 8 years of L2 network and server support experience
• Must have experience in manufacturing / industrial experience at a manufacturing plant.
• Comfortable to work a Jurong Island

Job Description

• Provide technical support for PCs, laptops, servers, Microsoft Office, collaboration tools, security, and networks to maintain high user satisfaction.
• Assist local IT in delivering first and second-line technical support, demonstrating a customer-friendly attitude.
• Communicate effectively with a diverse range of users and peer groups across different disciplines.
• Enforce IT policies and influence users to adhere to established standards.
• Keep employees informed about IT-related progress, issues, and improvements.
• Conduct root cause analysis and actively share knowledge with global colleagues.
• Support network and regional systems for process automation and local databases.
• Work on-site projects, ranging from infrastructure upgrades to core service changes.

• Degree in a related field with Cisco Associate certified (CCNA).
• Minimum 8 years of technical IT Support (level 2) experience.
• Proven strong experience in network & server experience such as Azure cloud, Windows Server 2016 and Microsoft 365.
• Good end-user support skills, including remote desktop/remote user support, manage firewall setup, and CCTV.
• Experience in managing manufacturing site control room systems and troubleshooting hardware issues.
• Experience in Applications support - Power Automate, Power Apps, and SharePoint design is an advantage.
• Singaporean only

Reg No. R1980724

Triton AI Pte Ltd

License no. 21C0661

• Permanent Role with AWS and Variable Bonus
• MNC Manufacturing Company
• Attractive Benefits

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 100 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shape the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

Position Purpose:

This role as Product Executive will be accountable to develop, plan and execute marketing, sales and promotional strategies within the brand’s guidelines to support and achieve the sales plan. Together with the Senior Brand Manager, this role will oversee, orchestrate and execute the brand’s product planning and retail execution, creating a consistent and engaging brand experience that is consumer focused.

Key Responsibilities:

Channel & Retail Marketing

• Be the key marketing liaison - Develop and implement a go-to-market channel marketing plan including promotion, animation, communication, partnerships and consumer activations.
• Ensures timely and perfect execution of all marketing activations offline and online at all times.
• Analyse potential partner relationships for product range, positioning strategy, pricing and promotions.
• Communicate effectively with all channel partners to align, plan and execute all product and trade marketing objectives, plans and activations before, during and post animation.
• Deepen channel customer development through New User program activations.

Product Management

• Consolidate and update regional team of post campaign reports and provide sales results and analysis monitor. Report all ROI of all programs for management reporting and feedback.
• Responsible for all free goods management for product launches and trade and retailer activities.
• Management and tracking flow of product registration in Singapore to ensure timely registration.
• Conduct market trend analysis, monitor competitors’ moves and plan proactive actions
• Responsible for the seamless execution of all product launches and trade marketing activities following the Marketing Calendar in collaboration with VM, sales and training team, with the aim to build brand awareness, recruit new customers, retain existing customers and increase purchase consumption.
• Business and channel sales performance tracking and analysis, launch follow-up and action plan development.
• Implement Door-by-Door Marketing plan (events and promotions)
• Budget Management: Responsible for full A&P management

Administrative Duties

• Includes routine administrative duties such as vendor/PO creation and others as briefed.

• Diploma or Degree holder specializing in Business / Marketing

• Preferable with minimum 2 year of product or marketing experience
• Strong ability to multi-task; strong project management skills with good time management ability.
• Proficient in MS Office, strong in excel (pivot table, vlookup)
• Good communication, presentation and interpersonal skills
• Good analytical skills with ability to grasp numbers
• Good business insights to the industry and strong business acumen.
• Proven track sales record in a target driven environment.
• Well-groomed, confident and independent individual with entrepreneur spirit
• A strong team player with the ability to work in a fast-paced, dynamic environment
• Resourceful and creative with a positive can-do attitude

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together.

To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/careers/ If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Recruitment Privacy Notice

By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice [https://www.luxasia.com/recruitment-privacy-notice/] and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.

Note to staffing agencies

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.

Royal Ocean Marine is currently seeking a dedicated and detail-oriented Offshore Crewing Executive to join our client's team. As a Crewing Executive, you will be responsible for coordinating crew changes, managing crew documentation, and ensuring the smooth operation of crewing processes.

You will work closely with ship personnel, manning agencies, and regulatory authorities to ensure that the vessels are properly manned and crewed. Additionally, you will be responsible for maintaining crew records, handling payroll and compensation, and assisting in the recruitment and selection of crew members.

We value professionalism and teamwork. We offer a supportive work environment where you can grow professionally and contribute to the success of our company.

Responsibilities:

• Coordinate crew changes and ensure smooth sign-on and sign-off processes
• Manage crew documentation, including visas, passports, and medical certificates
• Maintain crew records and ensure compliance with regulatory requirements
• Handle crew payroll, compensation, and benefits
• Assist in the recruitment and selection of crew members for vessels
• Liaise with manning agencies and ensure the availability of qualified crew members
• Monitor crew performance and provide feedback and guidance when necessary
• Assist in the resolution of crew-related issues and conflicts
• Keep up-to-date with industry regulations and trends in crewing
• Assist in the development and implementation of crewing policies and procedures

• Diploma or degree in maritime studies, human resources, or a related field
• At least 2-3 years of experience in crewing or maritime operations
• Familiarity with crewing software and databases
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Ability to work independently and in a team
• Attention to detail and accuracy
• Knowledge of relevant maritime regulations and industry standards
• Proficiency in MS Office and other relevant software

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position

Chan Chee Meng

EA 07C3069

R1110620

Company:

Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.

For this position, you will have the opportunity to work for one of our client - a Leading Investment Bank. To provide Application Production Support for worldwide Supply Chain and Trade Finance applications within Asia Pacific by being part of a dynamic team who is responsible in supporting a full range of applications and to ensure a stable and resilient Production environment for the business and operations.

Responsibilities:

• Be a team member of L2 Production Support team located across Singapore, Hong Kong and India to ensure 24/7 worldwide production support.
• Provide worldwide application production support for Trade Finance systems within Asia Pacific.
• Independently debug and propose resolution/work-around for complex production issues.
• Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
• Coordinate across various teams to effectively manage production issues and maintenance activities.
• Respond to User Requests, Incidents and follow up on Problems in a timely manner.
• Ensure issues are reported, tracked, followed up and escalated timely.
• Resolve or coordinate the resolution of issues with other internal teams and / or vendor.
• Coordinate and follow up with Application Development teams to ensure permanent fix is prioritized, planned, and delivered.
• Communicate and provide status updates on issues to business users, management team and other stakeholders.
• Contribute to preventive system monitoring and alerting, where appropriate.
• Support Change Management process and application releases.
• Plan and Support Disaster Recovery Test, Live Play and Business Continuity activities.
• Support IT Security activities e.g. health checks after security patches.
• Support End-of-Day and End-of-Month overnight batch runs.
• Perform and coordinate regular maintenance activities.
• Document operation procedures, contribute to knowledge base and cross train other team members to build up functional and technical expertise.
• Analyze and challenge existing support processes to achieve continuous improvement.

Additional Responsibilities:

• Incidents resolution & Request Handling.
• Preventive maintenance.
• Pro-active actions / measures to limit corrective maintenance activities.
• Knowledgebase creation & maintenance

Requirements:

• Competent level of expertise in ORACLE PL/SQL.
• Good technical troubleshooting & debugging skills and familiarity with Unix/Linux commands
• Must possess a good understanding of JAVA/J2EE web-based applications including a good appreciation of the infrastructural setup required for such applications.

Technical (Advantage):

• Experience working with various technologies and tools e.g. Firewalls, AVI Load Balancer, Web Servers, Reverse Proxy (Apache), Single-Sign-On, Websphere, JBOSS, Tomcat, Tibco, Oracle database, MS SQL, SSRS, Java, OpenAPI, Linux, Windows, CFT, SFTP, MQ series, Autosys, Geneos, Dynatrace, Jenkins, etc.
• Good understanding of Security Practices and Cryptography, eg. CAs and PKI, Keys and Certificates, SSL/TLS, PGP, etc.
• ITSM tool: ServiceNow
• Database performance & SQL tuning experience is a plus.
• Experience with release and patch deployment, hands on experience of IBM WebSphere deployment is an advantage.

Functional:

• Good knowledge on Supply Chain and Trade Finance.
• Understanding and experience in ITIL concepts.
• Possess good analytical, problem-solving skills and self-motivated

Behavioural:

• Good team player with strong analytical, communication and interpersonal skills.
• Results and client oriented.
• Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately.
• Flexible to work in shift, weekend or public holiday and on-call support.

• Regular team buildings
• 18 leave days / year
• Health, Dental and Optical Insurance
• Annual bonus
• Working hours: from 9am to 6pm, Monday to Friday
• Training and certifications paths

• Take a leading role in the success of the boutique and be accountable for providing best customer experience, for pre and post selling of products
• Make productive contribution for product and brand promotion by execute assigned task within given time frame and in ways that meet objectives.
• Demonstrate strong leadership and take initiatives within the team. Plays key role in development of other boutique associates.

Customer Service Management

1. Greet and assist customers with their inquiries and transactions.
2. Provide accurate and prompt information about products and services offered by RHB
3. Support implementation of customer service initiatives within the Branch
4. Maintain high standards of customer service quality and consistency by adhering to Retail Banking service and operational guidelines as well effective use of customer service tools and technologies
5. Collaborate with internal stakeholders such as Product team from various departments, operations to address customer needs and improve service delivery

Complaint Management

1. Ensure complaint and issue highlighted by Customer are being resolved  timely. Escalate complex or sensitive customer issues/complaints to Supervisor for immediate attention and resolution.
2. Collaborate with internal stakeholders to ensure issues/complaints are resolve promptly

Branch Operations

1. Support the daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning which includes the following activities:

1. Verify customer’s identification and ensure proper authorization and documentation for any transaction requests
2. Handle cash management tasks including deposits, withdrawals and reconciliations
3. Account Opening
4. Maintain accurate records and documentation for all transactions
5. Any other activities prescribed in the Branch Operational Manual

    2. Collaborate with other branch staff and sales team to ensure efficient operations and excellent customer service

Regulatory Compliance and Risk Management

1. Ensure compliance with regulatory requirements, risk management protocols and internal bank procedures within the branch

Branch Operations

1. Support daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning which includes the following activities:

1. Verify customer’s identification and ensure proper authorization and documentation for any transaction requests
2. Handle cash management tasks including deposits, withdrawals and reconciliations
3. Account Opening
4. Maintain accurate records and documentation for all transactions
5. Any other activities prescribed in the Branch Operational Manual

1. Collaborate with other branch staff and sales team to ensure efficient operations and excellent customer service
2. Assist Branch Operations Manager to ensure all branch equipment (e.g. Cash Counting Machine, ATMs, Security, etc.) and facilities are well maintained

Customer Service Management

1. Greet and assist customers with their inquiries and transactions.
2. Provide accurate and prompt information about products and services offered by RHB
3. Support implementation of customer service initiatives within the Branch
4. Maintain high standards of customer service quality and consistency by adhering to Retail Banking service and operational guidelines as well effective use of customer service tools and technologies

Regulatory Compliance and Risk Management

1. Ensure compliance with regulatory requirements, risk management protocols and internal bank procedures within the branch