Self Run Concepts is a novelty F&B business unit that creates, owns, and operates a portfolio of creative and innovative concepts and drives a multi-brand portfolio.
Besides its key brand Heavenly Wang - Singapore’s No. 1 Halal-Certified Asian cafe which has a local heritage of over 70 years, it also currently runs 7-Time Michelin Bib Gourmand Brand - Shi Hui Yuan, as well as CHOMP! - a new Halal-certified brand that was conceptualized to offer local-favourite curry rice, kopi & toast and other asian delights.
In addition to these brands, we are also looking to create and expand more new and successful brands that complement the portfolio.
We are a community of enterprising food lovers with an entrepreneurial spirit, striving to make every belly happy. Taking measured risks, we seek to break through the clutter in the F&B industry. It is definitely rewarding for anyone who joins us as we build creative and business-sustainable food concepts!
As the Lead in Operations, you will be expected to:
- Drive the overall operational and business performance which includes but not limited to Sales Revenue, Cost Management initiatives and monitors closely to meet targets
- Develop, set and communicate clear operating standards for existing and new brands and ensure that the teams execute based on these operating standards - delivering safety, hygiene and quality operating standards are met
- Build a positive, growth mindset culture and ensure team alignment with business’s mission and values
- Adherence to all licensing laws regarding the service of food and beverage, public and employee safety while in compliance with local food safety standards
- Lead the operations for all new brands conceptualized under SRC (Self Run Concepts)
Operations Management
- Implement strategies (advertising, promotions, reward system, suggestive selling) to meet or improve financial performance
- Create POS keys for new products/promotions and ensure healthy stock inventory for the business
- Analyze past financial, sales profit to spot trends and threats and opportunities (in regular Operations Meeting)
- Prepare monthly budgets and forecasts for new product launches, costs of food, staff, operations based on past data, risks and opportunities.
- Identify operational bottlenecks and suggest solutions for improvement
- Enforce outlet audit check form and assist Area Managers to manage their stores better
- Ensuring customer service feedback/reviews are consistently tracked, addressed and uphold the service standards set
- Participate in assigned Operations related projects directed by Senior Management.
- Create reports for Senior Management
- Any other tasks as and when assigned by Senior Management
Talent & Financial Management
- Commits and accounts for the overall profit and loss of each brand portfolio
- Drive targets for Sales Revenue, Cost Management initiatives and monitors closely whether these targets are met weekly and monthly
- Analyse POS reports and sales trends, recommend and implement cost control exercises, and improvements to onsite sales and marketing tools
Strategy and Business Development
- Develop and execute on the growth strategy for the business such as introducing efficient and productive ways to trade. (delivery, self-ordering systems)
- Develop and update the operational playbook for local and overseas expansion including service standards, SOPs, design guidelines, brand guidelines, etc.
- Cultivate and maintain relationships with key business partners, internal and external stakeholders
- Drives the opening and store-build of new brands/stores
- Adopt and inculcate the Customer First mindset in Ops team
- Work closely with Culinary & Marketing counterparts in implementing and ensuring success of new products, A&P Promotions (eg Limited Time Offers, Flash Deals, Occasion-driven programme) that suit the business needs of different stores.
- Keep abreast of trends and competitions, store trading area changes such as customer profile & competitive actions / reactions to grow revenue.
- Identify and implement collaborative partnerships wherein necessary to enhance the overall business sustainability plans, including supporting Franchisee’s operations manual wherein required
Human Capital Management
- Provide emotional and technical support to Ops team to build up motivation and morale
- Develop a positive workforce culture that defines the brands and business
- Train and onboard new employees
- Work closely with HR Business Partner to align HR policies and reward systems in order to motivate and enhance the welfare of staff
- Adopt and inculcate the Customer First mindset in all staff
- Initiate staff development and training plans according to the needs of the business
- Determine staffing requirements, interview, hire, and train new employees, or oversee the administrative processes
- Work with the Talent Team regarding employee movements, incentives and performance feedback
We love a people leader who:
- Possess a growth mindset and unafraid of making breakthroughs
- Builds a cohesive, positive and recognition culture
- Own outcomes and drive solutions
- Are ever-curious and always learning
- Monthly Revenue & Operations Targets (such as but not limited to Cost of Labour, Cost of Goods, Maintenance)
- Store Audit Enforcement & Targets
- Tracking of A&P, Promotions & Impact
- New initiatives/solutions to improve overall performance
- Monthly Department Reports (Operations Meeting, Operations Cascade)
Job Requirements:
- Minimum Diploma in Food & Beverage Management and/or Hospitality and Tourism
- At least 10 years of relevant working experience working in similar roles in the F&B industry
- Good understanding of performance evaluation metrics
- Required to travel from store-to-store frequently
- Required to work on off-office hours as and when required
- Good F&B industry knowledge and familiar with different strategies used by industry players and competitors
- Good know-how in operating mobile digital devices (eg Grabfood, Foodpanda delivery devices)
- Competent with basic financial analysis
- Effective problem-solving skill
