Total 3 legal manager job vacancies in D20 Bishan, Ang Mo Kio

• Perform book keeping and proper documentation to ensure that all company records are filed and organised correctly for future reference
• Provide standard clerical duties as assigned, including faxing, copying, mailing, and communicating with clients
• Respond to incoming communications, such as phone calls and emails
• Assist with monthly payroll which includes accounting and documenting of records
• Responsible for the day-to-day facilities operations including supervising the maintenance and alteration of office areas and equipment, purchasing office supplies, office equipment etc. for staff.
• Maintaining confidentiality of sensitive and confidential information.
• Possess excellent verbal and written communication to ensure the smooth and adequate flow of information within the company to facilitate other business operations
• Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
• Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies
• Coach and guide new trainees of administrative processes
• Proficient in MS Office
• Attention to details

Key Responsibilities:

• Conduct planned and ad hoc reviews to provide risk-based oversight and assurance regarding business compliance with GRC requirements
• Collaborate with business control owners and IT to develop and implement built-in/ in-line system controls in SAP ERP Central Component (ECC) and processes
• Implement/ apply data analytics and technology tools and techniques to enable continuous monitoring and detection of anomalies, risk identification and process improvement
• Collaborate with business control owners and IT to design and develop dashboards and exception reports using SAP Analytics Cloud (SAC), Tableau and other tools for reporting of risks and compliance results
• Administer Control Self Assessment (CSA) by the business and validate the results
• Monitor changes in business processes, information systems, management and operations, and coordinate with operations to ensure mitigation of control risks
• Provide supervision and guidance to business on regulatory changes and compliance matters.
• Assist with GRC implementation, reporting and training within the business, and ad hoc projects and initiatives
• Be an effective business partner in striking an optimal balance between business needs/ performance and compliance
• Identify potential risk, compliance and control weaknesses and develop/ implement corrective action plans to resolve systematic issues, and provide guidance including case studies to strengthen proactive risk identification, mitigation and reporting by business operations and project teams
• Initiate and coordinate with internal and external assurance providers for evaluating the effectiveness of internal controls and ensure remediation of identified weaknesses by business control owners
• Secretariat support for quarterly risk management meetings with senior stakeholders and risk culture initiatives

Job Requirements:

• Diploma/ Degree in Engineering, Business, Finance or Accounting
• Minimum 3 years of experience in a role that involves organisational risk and control management
• Experience working with cross-functional stakeholders located locally and overseas by managing, coaching and supporting them on enterprise risk management and process control management.
• Experience in continuous monitoring of risks and control weaknesses
• Experience with dashboard, data analytics and technology tools and techniques for continuous monitoring and reporting of risks and control weaknesses
• Meticulous and able to manage stakeholders efficiently
• Able to manage change and conflicting priorities
• Able to work independently, multi-task and prioritise work accordingly

About BCS

BCS is NETS’ wholly owned subsidiary, and is an entity within the NETS Group. It manages and operates clearing and payment infrastructure for the Singapore Automated Clearing House, including Fast And Secure Transfers (FAST), Inter-bank GIRO (IBG), Cheque Truncation System (CTS), and provides services for PayNow and SGQR Central Repository.

Position Overview

The role primarily manage all major technology incident that has a severe business impact to BCS customers, driving resolution and ensuring key stake holders are updated timely. He/she will run post incident review under problem management process to determine root cause, lesson learned and driving closure of corrective and preventive actions.

The Enterprise Service & Support Department ensures BCS ITIL processes are operationally relevant and optimized with sufficient controls, providing IT teams a framework to operate and deliver IT services to our customers.

Key Responsibilities

Incident Management:

• Drive of all major incidents to resolutions as quickly as possible
• Provide coordination across all support teams to ensure timely resolution of incidents
• Escalate all process breakdown related cases causing either a delay in resolution or an actual Service Level Agreement (SLA) breach
• Participate in regular incident meetings to review open incidents and drive timely closure
• Prepare periodic service reports for stakeholders
• Perform analysis to identify incident trends
• Review incidents to ensure that they documented correctly as the per the Incident Management process
• Track and report all Incident Management related KPIs
• Perform post incident review for major incidents to capture lessons learned and ensure closure of improvement plans.

Problem Management:

• Run RCA meetings to identify root cause, lesson learnt, and preventive actions.
• Track follow up actions ensuring timely closure of problem tickets.
• Perform analysis to identify and register problem tickets
• Gatekeeper of all known errors
• Track and report all Problem Management related KPIs.

Requirements

• Minimum 5 years of working experience in incident and problem management in a large organisation
• Good understanding of digital payments landscape is a plus
• Good functional and technical understanding of technology infrastructure components
• Strong communication skills and able to articulate complex matters in concise manner
• Good inter-personal skills with the ability to manage customers we
• Strong analytical skills and able to deal with complex technical and process subject matters
• Self-motivated and able to work independently
• Ability to multitask in fast paced environments utilizing different tools.
• Experience executing on processes in scope of ITIL framework.
• Bachelor's or Master's degree in computer science or equivalent.
• Possess ITIL certification