Job Objectives

• Within the framework of the Customer Services policy, the jobholder represents Airbus on site at the airline facility or in a HUB. He/She provides remotely or on-site technical assistance, having contact with Engineering, Maintenance, Flight Operations, Training and Spares, ensuring communication between the airline and Airbus, in order to satisfy the Airbus Customer Services obligations towards the airline and support future sales.
• If the job holder is the only representative in the airline or station, then he will manage the station.
• Activities can be performed in either a permanent station environment, within an EIS team or a multi AIB station. In certain circumstances the SFSR may be nominated as a CSC (Customer Support Contact) in case of no CSD being allocated and as agreed with SCY FSD.

Job Responsibilities

• If the jobholder is not alone in Station, he/she will support the FSM in daily activities, ensure proper reporting to Airbus via FSM. If the jobholder is alone in the station, on top of daily activities, he/she is to ensure proper direct reporting to Airbus.
• Provide technical advice and transfer know-how to Line Maintenance department at Entry In to Service of a new A/C type within a customer. This may involve matching working hours to Flight schedule for a limited period of time (weeks or months according to the A/C maturity).
• Interface and communicate with all departments at Airbus and the airline taking into account the changing organizations.
• Solve aircraft technical problems whilst under high pressure from the airline during aircraft on ground (AOG) situations to mitigate airline involves financial exposure.
• Demonstrate reactivity in front of Customer queries including timely facilitation of tech request.
• Influence airlines to embody OEB (in particular RED OEB) in order to enhance fleet safety.
• Be able to provide assistance on a wide variety of issues, not limited to technical.
• Provide swift and pragmatic solutions to technical related matters on the aircraft in order to limit issues becoming emotionally charged
• Be proactive in supporting the airline technical operation, including Flight Operations, Training and Spares.
• Act as communication and cultural facilitator within the Airbus FS team
• Maintain a business relationship with the airline and the home base.
• Adapt to specific airlines, cultural and climatic environments

Secondary Responsibilities

• In conjunction with the SSD for Chargeable Support (Customer Service Agreements and Purchase Agreements), coordination of sold services follow-up via Upgrade Programme Managers, FHS Customer Programme Directors, Training Key Account Managers, NavBlue Product Managers, Digital Product Managers and Satair Sales Support Directors etc.
• Provide first line issue resolution and de-escalation
• Manage Support and Service Escalations & Claims
• Consolidate and Coordinate an Airline Visit Schedule
• Coordinate and Administer ERM (SMM) / FRM (TRM) Events
• Support regional SEE technical forums

Job Requirements

• Hold professional qualifications in aerospace engineering
• Have at least eight-years’ experience in the aviation industry
• Have at least-five year’s hands-on experience in working in an MRO/OEM/Airline
• Possess knowledge and awareness of contracting principles
• Have a strong level of aviation safety awareness
• Having a class 3 driving license will be an advantage
• Will need to have B1/B2 on A350, A380, A330Neo
• Have demonstrated high-level written and oral communication skills
• Possess strong negotiation skills
• Be able to develop a business strategy supported by a robust business plan or other strategic imperatives
• Have demonstrated ability to work in multi-functional teams
• Be able to work autonomously and take initiative
• Possess an excellent track record of customer interfacing experience

Job Objectives

The Jobholder, as a member of the Flight Hour Services (FHS) entity, supports Fleet Health Lead for the delivery and performance of the Fleet Watch, Health Monitoring and operational support activities to both SIA A380 and SCOOT A320 Family fleet.

In his/her function, the job holder is responsible for maintaining SIA A380 and SCOOT A320 Family fleet to the highest Operational Reliability in line with airworthiness requirements EASA and CAAS and in accordance with Airbus Technical Standards and FHS Financial interests.

Job Responsibilities

Primary:

• Pre-Departure Check and Flight Watch activities on Shift basis
• Assist in the monitoring of Recurring Defects / Trend Monitoring with the usage of SKYWISE
• Support daily operations for main base and outstation
• Provide MRO with engineering recommendations for predictive and preventive maintenance
• Expedite Critical Mods at Line Maintenance in collaboration with Materials Management, Planning and Operations.
• MRO daily tasks management
• Support AOG events and critical troubleshooting on aircraft
• Support the preparation of AOG reports and coordinate any post-AOG follow-up
• Assess defect rectification opportunities in collaboration with Materials Management, Planning and Operations
• Serve as interface between Airbus Head Office Customer Support Department and Customer
• Support technical or ad-hoc projects and process improvement as required
• Provide technical support outside of office hours on shift and duty basis
• Ensure that emerging fleet issues are communicated to the TSP Engineering Avionics/Systems/Powerplant team for long term engineering follow-up

Secondary:

• Support and develop new Business case related to Aircraft On-Time Performance (AOTP) improvement
• Participate in SKYWISE development, trials and improvement
• Provide technical inputs to Fleet Health Lead to support TSC/RIC/TRM discussions
• Customer satisfaction acting on relationship, collaboration and performance
• Compliance with Regulation, Airworthiness and Quality standards,
• Adherence with Ethic and compliance directive and course fulfillment
• Propose additional values to support Airbus Services (Digital Tool, Methodology, MRO Standards…)
• Team ramp-up and competence development
• Team wellbeing and speak up

Job Requirements

• Minimum degree holder in Engineering or Aircraft maintenance license holder
• Minimum 5 years of relevant experience in Airline/MRO, in an engineering position
• Great organizational skills, flexibility managing multiple priorities, working to changing deadline and attention to details
• Unyielding commitment to excellence, delivering the best possible outcomes for customers
• Ability to work under stress
• Excellent interpersonal and communication skills, ability to work well in a team
• Maintenance environment experience is a strong positive
• Project/continuous improvement skills
• Possess Class 3/3A driver’s license

Customer Service Executive

(Part time) Seletar

(Full Time 4/5 Day Week)

• Opening and closing of outlet
• Maintain cleanliness and image of outlet
• Receive garments from customers and advise them on the process
• Sort laundry according to fabric & colours
• Collect and report daily payments received
• Other general tasks assigned

Requirements

• Pleasant and friendly disposition
• Good attitude
• Attention to detail
• Experience in retail or laundry and dry-cleaning is beneficial, but not necessary
• Able to work independently
• Willing to learn
• Training and guidance will be provided

Working hours

• 1/2/3/4 days per week (number of days and which days can be discussed) for part time
• 4/5 days per week full time
• 10am to 10pm
• Aircon environment
• Located at Yio Chu Kang/Seletar
• Whatsapp 93677793 for more info