ResMed changes lives with innovative medical devices and software applications that better diagnose, treat and manage sleep apnea, chronic obstructive pulmonary disease (COPD) and other chronic diseases. ResMed is a global leader in connected care, with more than 3 million patients remotely monitored every day. Our team is committed to creating the world’s best tech-driven medical device company – improving quality of life, reducing the impact of chronic disease, and saving healthcare costs in more than 140 countries. We are seeking a key individual to drive program management within the Digital Health Technology organization supporting digital products for health providers, physicians, andpatients. If you think you have what it takes read on.
Let’s talk about the team and the role:
The Data Science and AI/ML team collaborates across the organization to identify, develop and deliver Artificial Intelligence (AI) and Machine Learning (ML) powered software solutions that improve patient outcomes, delight our partners and customers, and improve the way we do business in an “AI First” fashion. On any given day, the team could be working on building sophisticated models to delivering personalized recommendations to patients to improve their sleep, identify optimal equipment and settings using our unparalleled store of billion+ nights of sleep data, proactively identify other health risk factors, or help optimize complex, global supply chain operations. Wherever there is high value to be gained for the patient or customer (external or internal), we employ a rigorous process to develop specific ML driven solutions to realize that value quickly.
As a Technical Program Manager in an agile Medical Software Product Development environment, you will be responsible for planning, tracking, and end-to-end delivery of complex programs of work. You will work with internal technical and non-technical teams, stakeholders, external groups, suppliers and other organizations, with a focus on delivery of value to customers, both external and internal. You will have a relentless focus on the customer and use data to inform decision-making. You will be strategically focused to build durable solutions for our customers
Who you are:
- Inquisitive and curious with a desire to understand technology and how things work.
- Organizational guru to help your teams and stakeholders have complete transparency over the body of work you are supporting
- You are skilled at identifying blockers and increasing visibility of risks
- You have outstanding time management and organization skills
- You are self-aware and recognize own mistakes and effectively incorporate feedback
- You thrive in building relationships with all your stakeholders
- Proactive, curious and constantly aspiring to learn and grow, and seeking opportunities with broader scope
- You possess expertise in managing and delivering Machine Learning (ML) and Data Science projects, demonstrating a deep understanding of AI-driven solutions and their applications.
What you will do:
- You will be responsible for program planning and tracking, focusing on regular and timely delivery of value to end customers
- Work with product managers, engineering managers, program managers and other stakeholders to ensure team alignment with commitments to the businesses and sync points with other teams
- Manage risks and issues and be accountable for escalating as required, ensuring resolution to program issues, managing resource constraints, dependencies and timing challenges and syncing dependencies across teams
- Accept and manage changing priorities and address issues quickly and professionally
- Provide status reports highlighting accomplishments, plans, and issues for assigned program
- Manage software release activities and documentation, including coordination with all applicable stakeholders
- Establish and regularly review key team metrics including resourcing, and performance trends.
- Ensures stakeholder input is properly represented in the decisions regarding assigned projects or programs
- Consistently works to ensure complete transparency regarding the prioritization, content and direction of the program.
- Contribute to defining and improving delivery management processes to better support your team and stakeholders
- May be responsible for developing junior staff members through your knowledge sharing
What we are looking for:
- Bachelor’s degree in Computer Science or related discipline
- Combination of education and 7+ years of work experience will be considered
- 5+ years of Program/Project Management experience working directly with multiple agile ML ops teams
- Extensive experience with the toolset and technology specific to the GenAI projects, including but not limited to machine learning frameworks, natural language processing tools, and AI-driven analytics platforms.
- Experience working on or building MLOps platforms is highly preferred.
- Experience in implementing and managing MLOps practices to streamline machine learning workflows.
- Proficiency in using tools and technologies specific to MLOps, including automated machine learning pipelines, continuous integration, and continuous deployment (CI/CD) for machine learning models.
- Knowledge of best practices for monitoring, maintaining, and scaling machine learning models in production environments.
- Understanding of the Data Science software development lifecycle is required.
- Experience of Data Management to lead and organize short- and long-term planning of use cases within the bounds of data policy and regulation.
- Experience working in a modern cloud-based software product development environment.
- Experience managing programs in highly matrixed agile software development cultures while leading two or more teams at a time
- Experience in interfacing both with technical teams and business users spanning multiple geographies
- PSM I, CSM, PMP desired
- Excellent interpersonal, written and oral communication skills, along with outstanding time management and organization skills; adept in problem-solving, facilitating decision-making, and resolving conflict.
- This role is based in Singapore and will cover the India, Singapore & US operations region. The candidate should be flexible with timezone.
- Familiarity with agile software development tools such as Jira and Confluence preferred