We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a group of Management Associate (Corporate/ Business) who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Start-up environment, welcoming workplace culture
• Junior/ Entry (No experience required - Training Provided)
• Career growth and development opportunities
• Convenient location (walking distance to Tanjong Pagar MRT station)

Job Duties:

• This role will gain hands-on experience and knowledge of all areas of the business by being assigned to different departments, before being placed in a suitable role permanently.
• The purpose of the program is to provide the employee with a comprehensive understanding of the business.
• To participate in business negotiations and building of relationships with core clients and vendors.
• Assist the directors with the execution on various key business decisions.
• High-performing individuals can take a fast-track route to a leadership position.
• There is a possibility to be involved with regional growth or other businesses within the same group.
• Other ad-hoc duties apply

Description / Requirements:

• Minimum Degree in Business Administration of Management
• Good communication and interpersonal skills
• Excellent time management and organizational skills
• The potential candidate must be motivated to stay ahead by keeping up with the latest technological advancements and market trends.

Interested candidates please email your resume to [email protected] / [email protected]

We regret that only the shortlisted candidates will be notified.

EA License No.: 19C9682

General Manager Job Description Template

We are looking for a self-motivated and results-driven general manager to direct and manage our organization's business activities and to develop and implement effective business strategies and programs.The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting, and finance skills, and strong leadership qualities.

General Manager Responsibilities

· Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals

· Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share

· Develop strategic plan for optimized productivity

· Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes

· Adhere to company standards for excellence and quality

· Seek out opportunities for expansion and growth by developing new business relationships

· Provide guidance and feedback to help others strengthen specific knowledge/skill areas

· Maintain project timelines to ensure tasks are accomplished effectively

· Develop, implement, and maintain budgetary and resource allocation plans

· Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

· Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

General Manager Required skills and qualifications

• Degree in business management or any related field.
• Good knowledge of different business functions
• Proven success in a managerial role
• Strong decision-making ability
• Excellent communication, collaboration, and delegation skills
• Proven ability to develop and achieve financial plans
• Ability to motivate and lead employees, and hold them accountable
• Strong working knowledge of operational procedures
• Meticulous attention to detail.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

JOB RESPONSIBILITIES:

- Ensure cleanliness and hygiene of the department and tools

- Ensure all 5S and HACCP requirements are adhered to

- Undergo trainings for the skill sets of non-supervisory roles to understand and perform the functions

- Undergo trainings for supervisory roles and responsibilities so as to be able to lead and manage both operations and management

- Complete all trainings and acquire the knowledge and skills to perform independently within the targeted timeline up to Assistant Chief Chef

- Perform duties in the best interest of the Company, ensuring that the corporate Vision, Mission statement and Values are upheld

- Ensure all policies and procedures of the company are followed accordingly

- Assist with the hiring process by identifying and selecting candidates for junior positions

- Any other jobs or duties assigned by the Chief Chef from time to time

JOB REQUIREMENTS:

- Higher Nitec in Culinary Arts/ Bachelor’s Degree in Hospitality or any related field

- Fresh Graduates are welcomed to apply too

- Possess good working Attitude

- Team player with good interpersonal communication skills, positive attitude, enthusiasm, and initiative

Responsibilities:
· Influence business unit leadership to make sound strategic decisions for business
· Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations
· Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals
· Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions
· Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment
Technical Skills and Competencies:
· Active participation in strategic planning process, including development and execution of business campaigns
· To develop negotiation and presentation skills to communicate effectively and clearly to others
· To understand of audience engagement and other business support functions
· To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis
· To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options
· To develop company business campaigns and enhance campaign awareness and campaign visibility

Our Client:

• Reputable Engineering Company
• 5 Days, Monday to Friday
• Location: East Region
• Up to $5000 per month

Responsibilities:

• Communicating with upper management to develop strategic program and to exert strategic influence to align project’s with business’s goals.
• Define project scope, objectives, project budget, schedule and technical requirements from strategic plans.
• Responsible for the smooth running of projects by tracking progress and updating management on status, budgets, irregularities and risks timely.
• Ability to manage organization’s operation costing against project budget and expenses to attain revenue realization.
• Business Partnering focus with customers and the ability to detect unstated assumptions, resolve conflicts and handle complex management issues.
• Recognize risks that can impact project success and measuring them throughout the lifetime of the project.
• Monitoring program and project performance of both internal and external service providers.
• Handle escalations professionally with vendors and customers.
• Ability to perform Scalability, Interoperability and Portability Analysis.
• Create comprehensive project documentation such as training guides, quality assurance guidelines and project reports.
• Able to manage large and diverse teams handling different project segments.
• Presenting data and updates to Senior Management on projects’ performance.

Requirements:

• Minimum Diploma Certificate in relevant disciplines.
• Possess Project Management Professional (PMP) Certificate or equivalent is preferred.
• Minimum 3 years experience in manufacturing industry.
• Have experience in overseeing projects from scratch.

For interested applicants, please click “Quick Apply”

We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Quay Choon Lan Joanne (Guo Chunlan) | EA Reg No: R24121479
JTE Recruit Pte Ltd | EA Lic No: 14C7215

Investment Management Associate:

- Represent a top Global Bank

- Portfolio Management (Unit Trusts and Funds)

- Update investors on market movements

- Onboarding of new investors through Business Development

- Attend monthly investment monthly fund house talks and market updates (fully funded by company)

- Relationship Management with existing clients and external stakeholders

Training provided:

- Training by more than 30 Global Asset Managers such as BlackRock, JP Morgan, Goldman Sachs, Franklin Templeton, Schroders

- In-house training by professional and external trainers

- Training allowance provided for successful candidates

- All training fees paid by company

- Communications training

- Human relations training

- Leadership Training

Why Join Us:

- Clear career progression

- Competitive salary

- Collaborative environment

- Monthly and Quarterly Incentives (Monetary and Non-Monetary)

Requirements:

- Able to work and communicate well in a highly collaborative environment

- Team Player

- Bachelor's Degree

- Go getter

- Candidates with a background in Wealth Management or Banking & Financial Services would have an added advantage

Responsibilities:

1. Portfolio Analysis:

- Conduct in-depth analysis of investment portfolios, assessing performance metrics and risk factors.

- Utilize financial techniques to evaluate potential investment opportunities.

2. Market Research:

- Stay abreast of financial market trends, economic indicators, and industry developments.

- Analyze market data to provide insights into investment strategies and potential risks.

3. Client Interaction:

- Collaborate with clients to understand their financial goals, risk tolerance, and investment preferences.

- Provide regular updates on portfolio performance and recommend adjustments based on client objectives.

4. Asset Allocation:

- Assist in developing and implementing asset allocation strategies tailored to clients' investment objectives.

- Monitor and rebalance portfolios to ensure alignment with strategic asset allocation targets.

5. Due Diligence:

- Conduct due diligence on potential investment opportunities, assessing financial statements, management teams, and market conditions.

- Prepare comprehensive reports outlining investment recommendations and associated risks.

6. Regulatory Compliance:

- Ensure compliance with relevant financial regulations and internal policies.

- Stay informed about changes in regulatory requirements and industry best practices.

7. Performance Reporting:

- Generate and present performance reports to clients, highlighting investment returns, risks, and market conditions.

- Analyze performance metrics and make recommendations for optimizing portfolio performance.

8. Relationship Management:

- Cultivate and maintain strong relationships with clients, addressing inquiries and providing exceptional service.

- Collaborate with internal teams, including financial advisors and risk management, to enhance client satisfaction.

9. Technology Utilization:

- Leverage financial software and tools for data analysis, risk assessment, and portfolio management.

- Stay current on advancements in financial technology to enhance operational efficiency.

10. Continual Learning:

- Engage in ongoing professional development to stay current on industry trends, investment strategies, and financial products.

- Pursue relevant certifications to enhance knowledge and credibility in the field.

Qualifications:

- Bachelor's degree, Local Diploma, A Levels

- Strong analytical and quantitative skills.

- Excellent communication and interpersonal skills.

*Responsibilities:*

1. *Portfolio Analysis:*

- Conduct in-depth analysis of investment portfolios and risk factors.

- Utilize financial techniques to evaluate potential investment opportunities.

2. *Market Research:*

- Stay abreast of financial market trends, economic indicators, and industry developments.

- Analyze market data to provide insights into investment strategies and potential risks.

3. *Client Interaction:*

- Collaborate with clients to understand their financial goals, risk tolerance, and investment preferences.

- Provide regular updates on portfolio performance and recommend adjustments based on client objectives.

4. *Asset Allocation:*

- Assist in developing and implementing asset allocation strategies tailored to clients' investment objectives.

- Monitor and rebalance portfolios to ensure alignment with strategic asset allocation targets.

5. *Due Diligence:*

- Conduct due diligence on potential investment opportunities, assessing financial statements, management teams, and market conditions.

6. *Regulatory Compliance:*

- Ensure compliance with relevant financial regulations and internal policies.

- Stay informed about changes in regulatory requirements and industry best practices.

7. *Performance Reporting:*

- Generate and present performance reports to clients, highlighting investment returns, risks, and market conditions.

- Make recommendations for optimizing portfolio performance.

8. *Relationship Management:*

- Cultivate and maintain strong relationships with clients, addressing inquiries and providing exceptional service.

9. *Technology Utilization:

- Stay current on advancements in financial technology to enhance operational efficiency.

10. *Continual Learning:*

- Engage in ongoing professional development to stay current on industry trends, investment strategies, and financial products.

- Pursue relevant certifications to enhance knowledge and credibility in the field.

*Qualifications:*

- Bachelor's degree, Local Diploma, A Levels

- Strong analytical and quantitative skills.

- Excellent communication and interpersonal skills.

Job Description

• Ensure cleanliness and hygiene of the department and tools
• Ensure all 5S and HACCP requirements are adhered to
• Undergo trainings for the skill sets of non-supervisory roles to understand and perform the functions
• Undergo trainings for supervisory roles and responsibilities so as to be able to lead and manage both operations and management
• Complete all trainings and acquire the knowledge and skills to perform independently within the targeted timeline up to Assistant Chief Chef
• Perform duties in the best interest of the Company, ensuring that the corporate Vision, Mission statement and Values are upheld
• Ensure all policies and procedures of the company are followed accordingly
• Assist with the hiring process by identifying and selecting candidates for junior positions
• Any other jobs or duties assigned by the Chief Chef from time to time

Job Requirements

• Higher Nitec in Culinary Arts/ Bachelor’s Degree in Hospitality or any related field
• Fresh Graduates are welcomed to apply too
• Possess good working Attitude
• Team player with good interpersonal communication skills, positive attitude, enthusiasm, and initiative

Job Description

• To conduct services on ground but not limited to servicing, food ordering, reservations, cashiering duties etc
• To undergo trainings for the skill sets of non-supervisory roles to understand and perform the functions
• To undergo trainings for supervisory roles and responsibilities so as to be able to lead and manage both operations and management
• Complete all trainings and acquire the knowledge and skills to perform independently within the targeted timeline up to Assistant Manager
• Perform duties in the best interest of the Company, ensuring that the corporate Vision, Mission statement and Values are upheld
• Ensuring all policies and procedures of the company are followed accordingly
• Any other jobs or duties assigned by the Restaurant Manager from time to time

Job Requirements

• Minimum 1 year working experience in Food & Beverages industry
• Fresh Graduates are welcomed to apply too
• Possess good working Attitude
• Team player with good interpersonal communication skills, positive attitude, enthusiasm, and initiative

Job Description

- Represent a top Global Bank

- Portfolio Construction and Portfolio Management

- Update clients on market movements and the economy

- Business Development to onboard mass affluent and high net worth clients

- Attend investment monthly fund house trainings (fully funded by company)

- Relationship Management with existing clients

- Introduction of Wealth Management tools to clients

- Customised career progression (Sales or Management Track)

Training Provided

- Monthly investment training by more than 30 Global Asset Managers (JP Morgan, Goldman Sachs, Franklin Templeton, BlackRock etc.)

- In-house training by professional and internal trainers

- Training allowance provided for successful candidates

- Communications training

- Management training

- Structured training to put you on the path of success

Requirements

- Go Getter

- Excellent communication skills

- Highly motivated individuals who work well in a team

- Local Diploma / Full 'A' Level Cert / Degree

- Candidates with a background in Wealth Management or Sales would have an added advantage

Administrative and/or Marketing (Primary Role)

• Strategize, plan and implement both administrative support and marketing activities to accelerate the company’s online presence across all social media platforms (Facebook, Instagram, relevant blogs)
• Create content to increase interaction and monitor measurability of campaigns to the target audience
• Work with marketing and design departments to create key visual communications
• Create, curate, manage and publish all social media content, including images, copy, video, audio podcasts, etc.
• Create effective marketing copy to achieve social media campaign objectives.
• Monitor the social listening across all online platforms
• Manage paid advertising campaigns through Facebook, Instagram, Google, and YouTube
• Compilation of weekly and monthly reports with analysis on effectiveness of campaigns

Chinese Teaching (Secondary/Minor Role)

• Involve teaching Chinese language to High School Students for A-level preparation
• Prepare learners for academic exams in Chinese, plan and deliver class lessons, and mark assignments

Job Description: Management Associate – Silverback Aircon

Company Overview:Silverback Aircon Pte. Ltd., a leading provider of air conditioning services in Singapore, is seeking a proactive and dedicated Management Associate to join our growing team. With a reputation for quality service and customer satisfaction, we are expanding our management team to maintain our service excellence and support operational growth.

Position: Management Associate
Location: Singapore
Work Week: 6 days
Availability: Must keep phone on standby after working hours for emergencies

Key Responsibilities:

• Assist senior management in daily operations, ensuring smooth workflow and high efficiency.
• Coordinate with technicians and support staff to schedule and manage service appointments.
• Respond promptly to customer inquiries, concerns, and feedback, maintaining the highest level of customer satisfaction.
• Manage emergency calls and coordinate after-hours responses as needed.
• Oversee project timelines, ensuring all tasks are completed within deadlines and according to quality standards.
• Implement and monitor company policies, ensuring adherence to operational guidelines.
• Collaborate with various departments to streamline communication and service processes.
• Support the development and implementation of strategies for business growth and operational improvements.

Requirements:

• Strong problem-solving skills and the ability to think on your feet.
• Excellent communication and interpersonal skills.
• Ability to work in a dynamic environment and manage multiple tasks effectively.
• Must be able to work 6 days a week and be on standby for emergency situations outside of standard working hours.
• Previous experience in management or operations within the service or HVAC industry is a plus.

Benefits:

• Competitive salary and potential overtime pay.
• Career development opportunities.
• A supportive work environment in a reputable company.

If you are a motivated individual with a commitment to excellence and a readiness to respond to challenges, we would like to hear from you!

Responsibilities:
· Influence business unit leadership to make sound strategic decisions for business
· Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations
· Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals
· Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions
· Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment
Technical Skills and Competencies:
· Active participation in strategic planning process, including development and execution of business campaigns
· To develop negotiation and presentation skills to communicate effectively and clearly to others
· To understand of audience engagement and other business support functions
· To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis
· To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options
· To develop company business campaigns and enhance campaign awareness and campaign visibility

The role of an academic at the Singapore Maritime Academy is both challenging and deeply rewarding. We are seeking individuals who not only possess comprehensive knowledge and practical experience in the maritime industry but also demonstrate a genuine passion for nurturing and guiding students. As a lecturer, you will have the opportunity to shape the future of the maritime sector by developing curriculum, introducing new courses, and engaging in consultancy and applied research projects. Administrative duties related to teaching and contributing to strategic initiatives of the School/Institution are integral aspects of this role. Successful candidates will be expected to be resourceful, innovative, and possess excellent communication skills.

The candidate is expected to develop and teach the Diploma in Maritime Business in the following areas:

• Introduction to Maritime Industry

• Ship Operations

• Logistic Management

• Maritime Economics

• Port Operations

• Port Management

• Port Agency

• Supply Chain Management

• Ship Chartering Practices

• Marine Insurance

• Ship Management

• Marketing of Ship Services

• HSSE Management

• Environmental, Social, and Governance (ESG) principles

[What you will be working on]

Responsibilities:

• Conduct, review, and develop teaching and assessment materials, and facilitate learning for Pre-Employment Training (PET) and Continuing Education and Training (CET) students.

• Ensure that new/existing teaching curriculum modules are aligned with the Standards of Training, Certification, and Watch-keeping (STCW) Convention and the practices of the maritime industry.

• Collaborate with industry to enhance students’ learning through activities such as industry field trips, student-industry projects, internship programs, and overseas programs.

• Serve as an advisory role to the Technical Executives to ensure equipment and training facilities are updated and operationally-ready for practical training sessions.

• Serve as a consultant/expert/specialist in critical maritime domains and provide guidance and train staff in technical domain job scope.

• Participate in Internal and External Quality Maritime Education and Training (QMET) audits to maintain and improve the quality of education.

Support polytechnic and school events, including education counselling, guidance, and outreach activities.

[What we are looking for]

Requirements

• Holders of Deck Officer Class 1 Certificate of Competency issued by MPA or relevant authorities, or Master’s degree in Maritime Studies.

• At least 4 years of working experience within the maritime industry.

• Passionate about education and possess a strong interest in teaching and mentoring students.

• Excellent team player with the ability to work independently.

• Strong communication skills, both written and verbal. Teaching experience is preferred but not mandatory; applicants with no teaching experience are welcome to apply.

If you meet the above requirements and are interested in this exciting opportunity, please apply with your CV and cover letter.

Successful candidate will be offered a 2-year contract in the first instance.

Closing date: 21 November 2024

If you are shortlisted for the position(s), you should hear from us within 30 days of the closing date of the advertisement.

Project Description:Bank is looking to expand Murex Environment management team to work on new product onboarding program running on Murex Treasury platform

Responsibilities:

• Act as first-level support for already deployed Murex products, re-directing, and following the issues with the corresponding support teams
• Configuration Management
• Use Murex configuration management tools to import/export configuration items and analyse related issues
• Apply the configuration management methodologies.
• Perform database sanitization and purging procedures

Mandatory Skills Description

:• 5+ years of relevant Murex experience in configuration & environment management.
• Scripting (perl, awk), SQL, Unix XML, RDMS Operation
• Basic understanding of Market risk, MRE/MRA and batch & feeder config.
• Good Knowledge of Unix- Shell Scripting & Oracle DB
• Strong knowledge and hands on with Murex server architecture : Launcher configurations/Services/Load Balancing
• Possess good knowledge of server infrastructure and Databases (Oracle)

Nice-to-Have Skills Description:

• Understanding of Financial market
• Knowledge on DevOps

Job Title: Vendor Management Executive

Job Purpose

This role is responsible for managing and supporting external vendor operation relations and performance.

Responsibilities

• Perform as functional bridge and coordinate all vendor management tasks amongst external vendors and internal stakeholders.
• Monitor and review vendors performance to enhance customer experience. Example, daily meeting with vendors to review results and work on improvement plan.
• Create regular or ad-hoc reporting based on business requirements. Keep track of resolution, action plans and status update.
• Overall in charge of vendors daily operation and manage vendor relations.
• Review existing processes and work with process team and vendors to enhance processes for better customer experience.
• Identify and enhance efficiencies to improve on the operations and customer’s experience such as reporting and evaluation.
• Customer handling and perform service recovery when required.
• Participate to formulate workflow processes, methods and policies for vendors.
• Station onsite to help vendors in the event ad-hoc or urgent matter and point of contact for vendors.
• Validate the vendors KPIs and appeal claims.
• Manage email correspondence between stakeholders.
• Conduct interview and perform audit on the calls by technicians.
• Analyze and use data to create strategic values to support the company’s overall business strategy.

Requirements

• 3-5 relevant years of experience in vendor management.
• Microsoft Excel and PowerPoint knowledge is essential (Tableau or Power BI knowledge will be an added advantage).
• Good communication and interpersonal skills.
• Alert and meticulous with an eye for details.
• Ability to comprehend and gather information pertinent to the job such as new procedures and special promotions.
• Ability to work with all levels including technicians/contractors and customers.
• Ability to work in a fast-paced environment and in accordance to established guidelines, procedures and performance standards.
• Excellent decision-making skills, team player and customer oriented.
• Ability to work on shift, weekend and Public Holidays as and when required.

Job Title:

Fund Management Associate:

- Represent a Top global bank

- Portfolio Construction and Portfolio Management

- Update investors on market movements

- Business Development to onboard new investors

- Attend investment monthly fund house trainings (fully funded by company)

- Relationship Management with existing clients

- Leading a Team of associates after 1 year

Training provided

- Monthly investment training by TOP fund houses (JP Morgan, Goldman Sachs, Franklin Templeton etc.)

- In-house training by professional and internal trainers

- Training allowance provided for successful candidates

- All training fees paid by company

- Communications training

- Human relations training

- Management training

Requirements:

- Go Getter

- Able to communicate well with clients

- Teamplayer

- Polytechnic diploma / Full 'A' Level Cert / Degree

- Grads are welcome

- No experience

Position Purpose

• Provide guidance and day-to-day training to staff within assigned area
• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience
• Manage and coordinate activities with people, products and equipment to maximize sales and profitResponsibilities

Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team
• Check readiness of restaurant for service day and brief service crew on staffing roster for service day
• Manage customer flow and seating arrangement
• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary
• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary
• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues
• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task
• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards
• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant
• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions
• Provide training to encourage role rotation amongst service staff
• Train and monitor staff in the company SOPs (standard operating procedures)
• Ensure workplace safety practices

Preparation

• Learn the operation process of the bakery department

- Advance preparation, weighing is done accurately, check extensibility and following the daily mixing schedule

• Dividing - Understanding the characteristics of each dough and able to perform troubleshooting

• Shaping - Understanding the amount of portion filling, roll up without damaging the dough, shape properly and according to the procedure

• Baking - Understanding and following the baking procedure and process

• Filing - Can weight correctly and understand the expiration date of each filling

• Sanitation – Understand and follow the correct cleaning procedures

• Other duties – Any ad-hoc duties as required by the manager such as housekeeping

Job Description:

• Work closely with the Manager.
• Monitor outlet’s expenses, making sure that all costs are within the budget.
• Assist manager to plan staff duty schedule for service crew and ensure sufficient staff and monthly management reports
• Make every effort to let customers feel welcome with friendly and uncompromising service.
• Supervise operations in outlet and serve customers.
• Handle customer complaints, maintaining good customer relationships.
• Progressively master the skills to run restaurant operations.
• Receive training and perform duties in various sections of company’s operations.
• Gain deep and thorough knowledge of the company’s restaurant operation by rotating on each position;
• Solicit feedback from customers and staff, for areas of improvement and incorporate useful suggestions into operations.
• Perform ad-hoc duties as assigned by superior.

Requirement：

• Bachelor degree or above
• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized and self-motivated
• Bilingual in English and Mandarin to communicate with customers

Provide guidance and day-to-day training to staff within assigned areaCarry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

Manage and coordinate activities with people, products and equipment to maximize sales and profit

ResponsibilitiesRestaurant Operations Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team

Check readiness of restaurant for service day and brief service crew on staffing roster for service day

Manage customer flow and seating arrangementOversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary

Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary

Ensure documentation of all cash shortage and surplus in record book and to tally payment collectionRestaurant Management & Planning Act as point of escalation for service crew regarding service issues

Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task

Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner Quality Assurance & ControlEnforce restaurant quality, service, cleanliness and value standards

Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurantImplement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

People ManagementConduct induction for new hires to provide them with the necessary skills and information to carry out roles and functionsProvide training to encourage role rotation amongst service staff

Train and monitor staff in the company SOPs (standard operating procedures)Ensure workplace safety practices

• Lead the kitchen operation team to prepare and deliver quality menu in accordance to concept offering

• Oversee the implementation of processes and guidelines in Kitchen Operations

• Train & develop kitchen staff in the preparation of all meals to the highest quality standards

• Position kitchen staff according to operation needs to maximize kitchen efficiencies

• Manage quality and level of kitchen inventory as well as products delivered from suppliers

• Understand food cost models and how these impact the profitability of the restaurants Responsibilities Menu Execution and Delivery

• Supervise stations to deliver orders in accordance to defined cooking processes, recipe and health & safety standard

• Conduct final check on finished product to ensure that food quality and presentation are in accordance to specifications of the menuKitchen Processes and Concept Development

• Manage kitchen inventory levels and quality by placing orders for all food and kitchen supplies based on projected store demand endorsed by chef; and upon delivery, check to ensure quality of delivered supplies

• To support the projection and ordering of food and kitchen supplies by providing inventory report detailing usage & stock level, wastage and product shelf life while considering sales pattern andkitchen storage capacity

• Oversee the setting up and cleaning of stations by staff• Oversee workflow for stations to ensure that processes adhered to specifications and guide line and to provide recommendations to improve efficiencyQuality Assurance & Control

• Investigate causes and reasons for customer complaints pertaining to food quality

• Oversee operations to ensure compliance with all safety procedures and guidelines

• Oversee preparation of all food in accordance to SOPs to ensure and maintain consistent food quality

• Oversee overall kitchen cleanliness and sanitary conditions and to ensure all kitchen equipment are in good working condition

• Take corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety People Management

• Lead team by providing guidance, support and motivation

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Train and develop kitchen and kaiten staffs in the preparation of all meals to the highest quality standards while adhering to SOPs and workplace safety practices

• Carry out team management activities, including and not limited to appraisals, handling disciplinary issues and holding communication sessions in conjunction with immediate supervisor

• Carry out team management conversation with team members, including and not limited to doing appraisals and personal improvement plans in conjunction with immediate supervisor

Position Purpose

• Lead the kitchen operation team to prepare and deliver quality menu in accordance to concept offering

• Oversee the implementation of processes and guidelines in Kitchen Operations

• Train & develop kitchen staff in the preparation of all meals to the highest quality standards

• Position kitchen staff according to operation needs to maximize kitchen efficiencies

• Manage quality and level of kitchen inventory as well as products delivered from suppliers

• Understand food cost models and how these impact the profitability of the restaurants

Responsibilities

• Menu Execution and Delivery

• Supervise stations to deliver orders in accordance to defined cooking processes, recipe and health & safety standard

• Conduct final check on finished product to ensure that food quality and presentation are in accordance to specifications of the menu

• Kitchen Processes and Concept Development

• Manage kitchen inventory levels and quality by placing orders for all food and kitchen supplies based on projected store demand endorsed by chef; and upon delivery, check to ensure quality of

delivered supplies

• To support the projection and ordering of food and kitchen supplies by providing inventory report detailing usage & stock level, wastage and product shelf life while considering sales pattern and

kitchen storage capacity

• Oversee the setting up and cleaning of stations by staff

• Oversee workflow for stations to ensure that processes adhered to specifications and guide line and to provide recommendations to improve efficiency

• Quality Assurance & Control

• Investigate causes and reasons for customer complaints pertaining to food quality

• Oversee operations to ensure compliance with all safety procedures and guidelines

• Oversee preparation of all food in accordance to SOPs to ensure and maintain consistent food quality

• Oversee overall kitchen cleanliness and sanitary conditions and to ensure all kitchen equipment are in good working condition

• Take corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

• People Management

• Lead team by providing guidance, support and motivation

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Train and develop kitchen and kaiten staffs in the preparation of all meals to the highest quality standards while adhering to SOPs and workplace safety practices

• Carry out team management activities, including and not limited to appraisals, handling disciplinary issues and holding communication sessions in conjunction with immediate supervisor

• Carry out team management conversation with team members, including and not limited to doing appraisals and personal improvement plans in conjunction with immediate supervisor

Position Purpose

• Lead the kitchen operation team to prepare and deliver quality menu in accordance to concept offering

• Oversee the implementation of processes and guidelines in Kitchen Operations

• Train & develop kitchen staff in the preparation of all meals to the highest quality standards

• Position kitchen staff according to operation needs to maximize kitchen efficiencies

• Manage quality and level of kitchen inventory as well as products delivered from suppliers

• Understand food cost models and how these impact the profitability of the restaurants Responsibilities Menu Execution and Delivery

• Supervise stations to deliver orders in accordance to defined cooking processes, recipe and health & safety standard

• Conduct final check on finished product to ensure that food quality and presentation are in accordance to specifications of the menu Kitchen Processes and Concept Development

• Manage kitchen inventory levels and quality by placing orders for all food and kitchen supplies based on projected store demand endorsed by chef; and upon delivery, check to ensure quality ofdelivered supplies

• To support the projection and ordering of food and kitchen supplies by providing inventory report detailing usage & stock level, wastage and product shelf life while considering sales pattern andkitchen storage capacity

• Oversee the setting up and cleaning of stations by staff• Oversee workflow for stations to ensure that processes adhered to specifications and guide line and to provide recommendations to improve efficiencyQuality Assurance & Control

• Investigate causes and reasons for customer complaints pertaining to food quality

• Oversee operations to ensure compliance with all safety procedures and guidelines

• Oversee preparation of all food in accordance to SOPs to ensure and maintain consistent food quality

• Oversee overall kitchen cleanliness and sanitary conditions and to ensure all kitchen equipment are in good working condition

• Take corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safetyPeople Management

• Lead team by providing guidance, support and motivation

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Train and develop kitchen and kaiten staffs in the preparation of all meals to the highest quality standards while adhering to SOPs and workplace safety practices

• Carry out team management activities, including and not limited to appraisals, handling disciplinary issues and holding communication sessions in conjunction with immediate supervisor

• Carry out team management conversation with team members, including and not limited to doing appraisals and personal improvement plans in conjunction with immediate supervisor