The primary responsibility of this position is to provide technical support for issues escalated by in-country field service teams and to ensure timely solutions for customer and FSE inquiries. Additionally, the role involves providing on-site technical support within the EA region. This individual will be responsible for providing Level 2 support, remote guidance, developing and enhancing the technical expertise of field service engineers for our PQ equipment, supporting daily operations and service business needs.

He will take the lead, in collaboration with the factory R&D team, in building a competent field services team and improving the overall customer experience. The role also involves working closely with the East Asia Supply Chain team to develop a spare parts support model that aligns with our warranty obligations. Furthermore, the individual will assist countries in establishing CPS spare parts inventory, managing minimum/maximum levels, and ensuring adequate support through regional hubs or factories.

A. Leads the execution of escalation procedures through phone calls and emails, including after-hours support for escalations. Escalations primarily refer to post-sales technical support, covering UPS hardware, firmware, batteries, and other power-related equipment. All documentation is published on SharePoint, Eaton Technical Web, or via Service Bulletins.

B. Assists in providing information on 1 Phase and 3 Phase systems in the EA region by tracking reported cases, product issues, and resolutions, including unresolved issues.

C. Identifies opportunities to improve field procedures and provides feedback or corrections on relevant service manual content.

D. Supports all countries in the EA region by reviewing service procedures, including start-up/rework readiness, execution, and knowledge transfer for issues and resolutions encountered during a specified production period.

E. Serves as the point of escalation for 3 Phase Technical Support in the EA region, responding to emergency calls or emails.

F. Develops and coordinates site testing plans for escalated issues to determine root causes.

G. Participates in Load Loss problem escalations and technical conference calls, contributing to data analysis and action plan development.

H. Provides field services in EA countries approximately 20% of the time, supporting and mentoring Customer Service Engineers.

I. Acts as the technical lead during escalations of service calls both during business hours and on an on-call basis.

J. Takes on the role of “Standby On Call” during alert or pre-warning periods for immediate response to evening or weekend technical support escalations. This includes providing on-site field service support for critical installations in Singapore and ensuring fast recovery for key account customers facing complex issues.

K. Is committed and responsible for the Quality Management System (QMS):

a. Implementing the process approach and risk-based thinking.

b. Providing the necessary support to fully implement and sustain the QMS.

c. Communicating the importance of adhering to QMS requirements.

d. Ensuring the QMS meets its objectives.

e. Engaging, directing, and supporting individuals involved in the QMS.

f. Fostering a culture of continuous improvement.

Sucessful candidates:

- Associate’s Degree in a technical field from an accredited school and/or 2 years of equivalent experience in an equivalent technical field.

- Minimum 4 years of UPS Technical Service Experience (with good undertanding of IGBT, inverters, converters, drive etc)

- Able to do Root Cause Analysis(RCA) report and Incident report

Your Role:

• Project Management- managing and monitoring the installation, configuration, testing of systems and infrastructure
• Deploying and configuring the systems and infrastructure, ensuring performance, availability and security.
• Assist in the implementation and maintaining strategies for security, backup, redundancy
• Administration of windows servers and virtualization environments
• Providing reports on project status, activities and achievements to upper management.
• Ensure timely project delivery to customers
• Product testing and evaluation
• Identifying and resolving issues with systems, servers, storage, networks etc.
• Produce technical documentation for implementation / UAT / Technical Manual
• Attend to site installation, configuration & troubleshooting
• Liaise with vendors, suppliers, end users and government agencies
• Other duties assigned

About you:

• Degree/Diploma in Electrical and Electronic Engineering / Computer Engineering / IT networking or any other relevant field of studies
• Experience in Microsoft system, video streaming, basic programming, computer hardware and IT network knowledge would be an advantage
• Experience with Windows Server administration and virtualization environments
• Good analytical and problem solving skills
• Display positive learning attitude and aptitude
• A good team player with good communication and interpersonal skills
• Able to work under stress and independently

Job Summary

The Project Engineer is responsible for the planning, design, execution, and management of rail projects. This role ensures the delivery of projects on time, within budget, and to specified quality standards while ensuring safety and compliance with applicable regulations.

Job Description

• Develop and review project plans, designs, and specifications for railway systems, including SCADA, COMMS, signalling, electrical systems, and civil works.
• Familiar with construction, installation, testing and commissioning activities.
• Resolve technical and operational challenges during project implementation.
• Liaise with contractors, consultants, government authorities, and internal teams.
• Maintain accurate project documentation, including system interface design document, site construction drawing, technical specifications.
• Prepare detailed reports and provide recommendations for improvements.
• Prepare to do shift work
• On-site work is required

Key Qualifications

Education:

Diploma/Bachelor’s degree in Civil Engineering, Electrical Engineering, Mechanical Engineering, or a related field.

Experience:

Minimum 5 years in railway or infrastructure project engineering.

Skill Requirement:

• Proficiency in project management tools (e.g., Primavera, MS Project).
• MS Office
• Strong understanding of railway standards and safety regulations.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work collaboratively with multidisciplinary teams.

Preferred Qualifications

• Experience in LTA-MRT projects.
• Knowledge of BIM (Building Information Modeling) tools.
• Knowledgeable in Putty, WinSCP, Wireshark
• Knowledgeable in communication protocol, e.g., TCP/IP, Modbus

Job Responsibilities:

• Management of Quality Management Systems.
• liaise with customers & suppliers.
• Support and maintain relevant systems both internally and externally.
• Responsible for Documentation Control system and Audits.

Job Requirements:

• Good working experience.
• Precision manufacturing industry.
• Good working knowledge of checking instruments.
• Adequate understanding of Quality Management System.
• Team player with good initiative and proactive.
• Microsoft office.

• Plan and supervise renovation, A&A works
• Experience in M&E works such as fire protection system, cooling tower, air con, etc.
• Plan and supervise building services such as cleaning, landscaping, waste management, renovation, etc.
• Conduct daily routine inspection for building/M&E facilities works.
• Ensure contractor comply with security and safety requirements for corrective and preventive maintenance works.
• Raise PR for works/services to be done by contractors/vendors.
• Perform acceptance of services completed by contractor e.g. pest control, grass cutting, etc.
• Response to emergency call including after office hours e.g. power failure, fire incident, etc.

Requirements

• Diploma in Facilities Management or Mechanical/Electrical Engineering.
• Class 2/3 Driving license (preferred).
• Able to cycle and physically fit.
• More than 5 years’ experience in Facilities/M&E maintenance.

Electrical engineers design, develop, test, and oversee the manufacturing of electrical equipment and systems. They also manage projects, ensure safety standards are met, and collaborate with other engineers and technicians. Some of their responsibilities include:

• Designing systemsElectrical engineers design electrical systems for a variety of applications, including automobiles, aircraft, and power generation equipment. They also design and draft construction drawings.
• Managing projectsElectrical engineers manage engineering projects, including timelines, resources, and teams. They also track work progress to ensure projects are delivered on time and meet specifications.
• Ensuring safetyElectrical engineers ensure that installations and applications meet safety standards and are in line with customer needs. They also carry out work in accordance with safety procedures.
• CollaboratingElectrical engineers often collaborate with teams from other departments, so they need to be able to communicate complex ideas clearly.
• Analyzing performanceElectrical engineers perform quality and performance analysis on new and legacy systems. They also summarize data and report on test results.
• Preparing budgetsElectrical engineers examine the needs of new equipment, calculate costs, and help prepare budgets.

Electrical engineers should have strong organizational and communication skills, as well as problem-solving abilities, attention to detail, and a deep knowledge of electrical engineering codes and safety standards.

We need Engineer experienced in Singapore for 2 years. Responsible for all aspects of underground work including cable pulling, installing instruments & threaded rod; install CMS, trunking, tray, ladder rack, confined space entry, small power, and lighting, terminating and gladding SWA.· Examined installations and observed operations to ensure conformance to design and equipment specifications, and provided technical assistance to field personnel in the areas of high voltage distribution equipment and high voltage motors/generators Purchased and maintained office supply inventories, and always careful to adhere

Key Responsibilities:

• Manage a portfolio of projects.

• Plan the preparation works in the workshop, assign the adequate teams and equipment to the worksites to complete works as scheduled and to avoid delays.

• Oversee the day-to-day progress of on-going projects.

• Identify any risk or problem and promptly respond by proposing and implementing corrective measures.

• Ensure all works are performed in accordance with the prevailing safety and quality standards.

• Attend meetings with clients, architects, engineers, site supervisors and suppliers.

• Monitor all changes to specifications and work scope and liaise with Quantity Surveyor to issue progress claim and variation order.

• Manage all site document filing and record keeping and issue an end of project report

Requirements & Qualifications:

• Degree in Civil Engineering or equivalent.

• Minimum 5 years of experience in a relevant industry.

• Well organised and capable of efficient planification.

• Problem solving and communication skills.

• Familiar with the procedures of projects in construction and with the health and safety legislation at worksite.

• Fluent oral and written English.

• Class 3 driving license preferred

Job Description & Requirements

Duties and Responsibilities:

• Report to the Director and assist in day-to-day site management.
• Lead and supervise site teams of up to 25 persons.
• Oversee site operations, including daily reporting, planning, scheduling of activities, and coordination of subcontractors.
• Ensure strict adherence to site safety protocols and compliance with relevant authorities’ requirements.
• Establish and maintain good relationships with clients, subcontractors, authorities, and relevant stakeholders.
• Prepare and review site-related documents such as Method Statements, Risk Assessments, and Safe Work Procedures.
• Manage and handle on-site technical matters, ensuring the project is executed according to construction standards and specifications.
• Ensure the project is on schedule and within budget.
• Perform on-site measurements and reconcile them with drawings.
• Review, amend, and provide feedback on shop drawings.
• Coordinate with Professional Engineers and relevant government agencies (e.g., LTA, BCA, HDB, PUB).
• Ensure all site staff attend Tool Box Meetings (TBM).
• Perform any other ad hoc duties as assigned by Management.

Requirements:

• Diploma or Professional Degree in Engineering (Civil) or equivalent.
• Preferably with experience in LTA (Land Transport Authority) and PUB (Public Utilities Board) projects.
• Basic experience in dealing with local authorities and stakeholders.
• Strong problem-solving mindset and the ability to handle site challenges effectively.
• Solid skills in work preparation, scheduling, and site supervision.
• Willingness to work day or night shifts, 6 days per week.
• Positive attitude, good team player, and able to work effectively under tight schedules.
• Ability to multitask and manage multiple responsibilities efficiently.

Additional Information:

Please apply with your updated resume and relevant qualifications.

Only shortlisted candidates will be contacted for an interview.

• Regularly co-check with the design department for the latest updated construction and shop drawings for execution of works on site.
• Coordinates and check sub-contractors works being carried out, ensuring their compliances to drawings and quality requirements.
• Coordinate with the Construction Engineer and Survey Department for the setting out of works and verifications of alignments on site.
• Site supervision and able to coordinate well with sub-contractors, RE and RTO
• Prepare daily records and reports to the Construction Manager.
• Candidate must at least a Diploma/Bachelor Degree in Civil Engineering or equivalent
• Fresh graduates and or candidates with 1~2 years relevant experience in the related field are welcome
• Be able to work independently with minimum guidance
• Good team player, keen desire to learn, contribute, advance and progress with the company.
• Preferably with experience in LTA MRT projects in Singapore
• An added advantage for those who can start within a short notice.

Job Description:

• You will be responsible for developing and maintaining the Microstrategy setup within the overall Data Platform.
• The engineer must be able to discuss requirements with the clients and support in setup and issue rectifications.

Requirements:

• MUST have strong MSTR knowledge
• Able to coms to users and be proactive.

Top 3 skills (must have)

1. MicroStrategy Business Intelligence
2. ETL Pipelines
3. Data Modeling Techniques and Methodologies

Job Description

• Develop battery data analytics processes and visualizations for vehicle programs.
• Data management and retrieval using Spark, Hive, Hue, and Jupiter Notebooks.
• Data analysis using Python, MATLAB, and R.
• Data visualization with Power BI, Tableau, Matplotlib, and ggplot2.
• Collaborate with battery data analytics and engineering groups on algorithm design, results, modifications, production issues, data consumption methods, and lessons learned.
• Apply analytical methods to assemble insight from electric vehicle usage data. Use the appropriate statistical methods to make actionable inferences.
• Fit complex models to multi-factor datasets using Python, MATLAB, R.
• Model and project the long-term trends of key electric vehicle metrics. Validate results.
• Apply statistical and machine learning models to understand battery production quality metrics.
• Contribute to analytics forums and cross-functional groups by sharing learning within and beyond Global Battery Engineering and Automotive Engineering for PSV operation.

Job Requirement

• Any qualification in Automotive/Electrical/Mechanical Engineering, Computer Science, Applied Mathematics, Statistics, or Data Analytics.
• Minimum technical knowledge of data analysis methods and success in solving complex problems.
• Proficiency using relevant tools. (Python, Spark, Hive, MATLAB, Power BI, R)
• Real-world experience using Hive to query Hadoop data file structures.
• Practical knowledge of machine learning and predictive methods.
• Ability to lead multiple projects and assignments with high level of autonomy and accountability for results.
• Knowledge of high voltage batteries and electrification subsystems.
• Electrochemistry background.
• Willingness to learn and quickly adjust to new tools and systems.
• Capable of converting ambiguous problem statements into concrete project requirements.
• Proven proficiency in statistical analysis techniques.
• Practical knowledge of machine learning and predictive methods.

Job Description

• Develop battery data analytics processes and visualizations for vehicle programs.
• Data management and retrieval using Spark, Hive, Hue, and Jupiter Notebooks.
• Data analysis using Python, MATLAB, and R.
• Data visualization with Power BI, Tableau, Matplotlib, and ggplot2.
• Collaborate with battery data analytics and engineering groups on algorithm design, results, modifications, production issues, data consumption methods, and lessons learned.
• Apply analytical methods to assemble insight from electric vehicle usage data. Use the appropriate statistical methods to make actionable inferences.
• Fit comp.
• lex models to multi-factor datasets using Python, MATLAB, R.
• Model and project the long-term trends of key electric vehicle metrics. Validate results.
• Apply statistical and machine learning models to understand battery production quality metrics.
• Contribute to analytics forums and cross-functional groups by sharing learning within and beyond Global Battery Engineering and Automotive Engineering for PSV operation.

Job Requirement

• Any qualification in Automotive/Electrical/Mechanical Engineering, Computer Science, Applied Mathematics, Statistics, or Data Analytics.
• Minimum technical knowledge of data analysis methods and success in solving complex problems.
• Proficiency using relevant tools. (Python, Spark, Hive, MATLAB, Power BI, R).
• Real-world experience using Hive to query Hadoop data file structures.
• Practical knowledge of machine learning and predictive methods.
• Ability to lead multiple projects and assignments with high level of autonomy and accountability for results.
• Knowledge of high voltage batteries and electrification subsystems.
• Electrochemistry background.
• Willingness to learn and quickly adjust to new tools and systems.
• Capable of converting ambiguous problem statements into concrete project requirements.
• Proven proficiency in statistical analysis techniques.
• Practical knowledge of machine learning and predictive methods.

We need Engineer experienced in Singapore for 2 years. Responsible for all aspects of underground work including cable pulling, installing instruments & threaded rod; install CMS, trunking, tray, ladder rack, confined space entry, small power, and lighting, terminating and gladding SWA.· Examined installations and observed operations to ensure conformance to design and equipment specifications, and provided technical assistance to field personnel in the areas of high voltage distribution equipment and high voltage motors/generators Purchased and maintained office supply inventories, and always careful to adhere.

Project Engineer will be under Marine service line, the appropriate quality check, the compilation of accurate and customized results reports and other deliverables.

1. Working in workshop and vessels.

2. Good communication skills with Ship Owners and Superintends.

3. Good time Management and work Independently.

4. Attend and manage dealing with vendors, designers, classification, and flag statutory on engineering issues

5. Reviewing technical specification and drawings from designer meeting owner, class, and customer requirements

6. To perform any other duties & Responsibilities assigned by superiors from time to time.

7. Ability to demonstrate and implement cost -saving measures.

8. Ability to lead to manage project operations, schedule and specifications.

Requirements:

- Min 5 Years experience as Marine Industry.

- Able to work OT.

- Excellent coordination skills.

- Able to working at Height.

- Possess positive working attitude

Project Engineer will be under Marine service line, the appropriate quality check, the compilation of accurate and customized results reports and other deliverables.

1. Working in workshop and vessels.

2. Good communication skills with Ship Owners and Superintends.

3. Good time Management and work Independently.

4. Attend and manage dealing with vendors, designers, classification, and flag statutory on engineering issues

5. Reviewing technical specification and drawings from designer meeting owner, class, and customer requirements

6. To perform any other duties & Responsibilities assigned by superiors from time to time.

7. Ability to demonstrate and implement cost -saving measures.

8. Ability to lead to manage project operations, schedule and specifications.

Requirements:

- Min 5 Years experience as Marine Industry.

- Proficient in Microsoft office applications: Word, Excel, PowerPoint & Outlook

-Proficient in AutoCAD application

- Able to work OT.

- Excellent coordination skills.

- Able to working at Height.

- Possess positive working attitude

• Assist the Project Manager in the daily execution of work

• Ensure that the works are carried out in accordance with the Project Quality & Safety Plan, contract requirements, including drawings and specifications for ground improvement works (jet grouting)

• Monitor, control and coordinate site works with the operations team as well as contractors

• Establish and implement controls to ensure that works are carried out safely according to the works programme and produce short term works plans

• Check construction drawings and highlight discrepancies

• Ensure that all corrective action or preventive action is implemented effectively and quality records are properly maintained

• Monitor and control progress to make sure that turnover and cost is in line with master construction program

• Ensure material submission & approval, ordering and delivery are according to agreed schedules

We’re searching for a Network Engineer to be part of our diverse team of talents here at NCS!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

Overview

• Provide technical support, propose solutions and project related queries for all Wired, Wireless network.
• Perform analysis, Plan, Coordinate and Implement all change requests on existing network equipment.
• Maintain records of system details (e.g. configuration, changes, problems, disaster recovery document) for network equipment.
• Manage firewalls like Checkpoint, Cisco FTD, Palo Alto and NEXUS switches; F5 Load balancer

What we seek to accomplish together:

• Gather business and/or application requirements on the infrastructure to plan, design, install, test & implement systems in accordance with the specifications & service level.
• Aligned or enhanced ITSM/ITIL methodologies in daily operations e.g. Change, Incident, problem, release management & CMDB.
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability.
• Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
• Create and maintain comprehensive documentation for all implemented networks.
• Assist in preparation of proposals and solution presentations.
• Able to lead a team of network engineers (size).
• Attain key certifications for partnership with key vendors.

Job Description & Requirements

Characteristic

- Able to work independently.

- Hardworking and willing to learn.

- Work under hot sun.

- Involve in arrangement and managing projects.

- Good communicating skills.

- Soft skills preferred (AutoCad, MS Office)

- Attend site meetings.

- Good attitude and discipline.

- Able to take stress.

Job Scope

1) Attend site meeting

2) Prepare documents (RA, SWP, MOS, Shop Drawings, As-Built Drawings, Lifting Plan, etc.)

3) Take site measurements.

4) Work out materials required.

5) Check material cost.

6) Order material & arrange for delivery.

7) Site coordination & arrangement.

8) Identify and quote for work variations.

9) Workforce arrangement.

10) Progress record.

11) Submit progress claim.

12) Follow up for progress claim for payment response.

The Cloud Infrastructure Engineering team builds and manages the foundational blocks of ClickHouse Cloud data plane end-to-end. This includes compute, networking, security, and a multi-cloud, multi-region architecture that provides a reliable and scalable managed ClickHouse

experience for ClickHouse Cloud customers. Our team is looking for highly skilled and experienced cloud infrastructure software engineers to join our team, who will be responsible for designing, deploying, and maintaining our infrastructure.

What will you do?

● Architect and build a robust, scalable, and highly available distributed infrastructure.

● Build a cutting-edge cloud-native platform on top of the public cloud, and automate our cloud resource management.

● Work closely with our ClickHouse core database development team, and security team and partner with them to produce the SAS offering.

● Work on routing and traffic components to improve the reliability and scalability of our cloud service.

● Systematically improve availability by applying industry and distributed systems best practices.

● Design and build security components & tooling: firewall, PKI and certificate infra, zero trust network, etc.

● Improve performance and cost efficiency of our infrastructure.

About you:

● You have 5+ years of relevant software development industry experience building and

operating scalable, fault-tolerant, distributed systems.

● Software development experience in Go, C/C++, Java, or similar.

● Experience with cloud technologies such as AWS, Azure, or GCP, including infrastructure-as-code (IaC) tools such as Terraform or CloudFormation.

● Experience developing cloud infrastructure services, preferably with Kubernetes.

● Experience developing cloud native edge or service mesh services, preferably with envoy and Istio.

● Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers.

● Understanding of network topologies, protocols, and security principles, such as VPNs, firewalls, and load balancers.

● Knowledge of cloud security best practices, including encryption, access controls, and compliance standards like SOC2 and GDPR.

● You have excellent communication skills and the ability to work well within a team and across engineering teams.

● You are a strong problem solver and have solid production debugging skills.

● You are passionate about efficiency, availability, scalability and data governance.

● You thrive in a fast paced environment, and see yourself as a partner with the business

with the shared goal of moving the business forward.

● You have a high level of responsibility, ownership, and accountability.

Responsibilities

Assist Senior Production Engineers in managing a production team that includes:

• Resources are used efficiently.
• Co-ordinating between other teams like Planning, Quality Control and other departments
• Ensure all the works to be carried out in a safe manner with proper methods, tools etc.
• Ensure production and safety SOP are being followed correctly.
• Meet customer’s requirements that include:
• Delivery Schedules
• Documentation
• Quality
• Safety

Requirements

1. Bachelor degree/Post Graduate Diploma in Civil & Structural Engineering from recognised University.

2. Ability to work independently.

3. Ability to adhere to schedule and keep proper records.

4. Strong teamwork spirit, proactive & good communication skills.

1. Focus on assisting Service Sales Manager in managing all existing & Non-SSA accounts.
2. Focus on maintaining current installed base by renewing existing maintenance contracts.
3. To influence our customers on the importance of after-sales service coverage. Should possess superior negotiation skills and a Will-to-Win mindset.
4. Create clients’ automation needs based on clients’ business operations’ models. – Assist Service Sales Manager in submission of competitive price proposals/tenders (open & close) on clients’ projects.
5. Co-ordinate between clients, contractors, subcontractors and in-house engineering staff on projects.
6. Regularly prepare and/or assist to prepare proposals and presentations to push retrofitting and upgrading projects to generate additional revenue.
7. Assist to Liaise between project and testing & commissioning teams to ensure costings are accurate.
8. Assist to Liaise between team leads and tier 2 support teams from both pharmacy and transport automation arms for finalisation of bill of materials, costing sheets and approach to tenders/quotations/upgrade.
9. Work directly with Service Sales Manager, head of customer care and director of pharmacy automation to prepare competitive quotations and proposals – assist to prepare risk reviews to upper management to determine potential risks and mitigating factors to finalise selling prices.
10. Closely monitoring current sales leads and following up closely to ensure accuracy of sales funnel - regularly communicate with customers to ensure that all needs are met, if needs are not met, identify potential opportunities to generate more revenue.
11. Assist to Identify sites with the potential of competitor displacement, strategise with relevant management teams to create value adding solutions to customers - ensure that current maintenance agreements are profitable.
12. Main POC for pushing of cold chain products (Pharmacy refrigerators and freezers) in Singapore

Job Description:

• Lead a group of technicians on automotive related projects
• Manage manpower and daily operations
• Design and test electro-pneumatic system
• Liaise with supplier on production delivery/quality issue
• Solve daily operation issues to bus door installation or inspection
• Participate in customer production meeting, regular report on door PDI progress, delivery status and solve quality complaint issues
• Generate bus door performance report, bus door performance benchmark report and door audit report for customers
• Source customized products to meet customer special requirements
• Experience in automotive industry preferred

Job Description:

• Install, configure, and maintain hardware and software.
• Perform routine maintenance of hardware and software.
• Provide daily technical support to end users, ensuring seamless operations.
• Respond promptly to client inquiries via phone, email, and messaging platforms.
• Troubleshoot and resolve issues both on-site and remotely.
• Communicate effectively with clients to ensure service delivery.
• Follow up on service requests and relay customer feedback to management.
• Foster and maintain positive client relationships.
• Track and manage fault reports, ensuring timely and professional resolution.
• Assist the project team during new project deployments.
• Perform additional ad-hoc tasks as assigned by the supervisor

Job Requirements:

• Nitec, Higher Nitec, Diploma in IT or any related technical discipline with basic knowledge in IT concepts
• Analytical mindset to detect and solve issues
• Skilled at managing multiple requests effectively
• Able to work independently
• Good communications skill with pleasant personality
• Bilingual in English and Mandarin to liaise with overseas counterparts

Company’s Profile:

Our client is an international technology and engineering company that specialises in providing innovative digital and security solutions to their esteemed clients. They are well-known for their dedication of quality delivery standards with more than 15,000 engineers globally supporting projects. They have an international presence in over 100 countries worldwide and are looking out for System Engineers to join their team and contribute to their

ongoing success.

Location: Ang Mo Kio/Yio Chu Kang area

Job Responsibilities:

• Providing technical consultancy advice relating to system design and configuration.
• Implement system infra expansion design and configuration Monitor System Performance.
• Assisting the customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged.
• Resolving system incident/ problem onsite.
• Escalating unsolvable problems and service requests to the System and/or Software Engineer and reporting the escalation to the Operation/ Project Manager.
• Applying operating system updates, patches, and configuration changes.
• Maintaining the configuration of the system.
• Liaising with OEM/Vendor/subcontractor for technical support.

Requirements:

• At least 2 – 3 years’ onsite Systems Engineer experience
• Good understanding of Infra system design
• Excellent communication skills with customers
• Keen sense of urgency for service performance issues
• Diploma or Degree in any IT discipline or equivalent

Interested candidates may whatsapp your resume to 6421 4965. Only shortlisted applicants will be contacted.

Cassie Chan | R2197426

Talentsis Pte Ltd | EA No: 20C0312