Total 8 Director/C-Level office administrator job vacancies in Ngee Ann Polytechnic, Clementi Campus

As the Senior Manager/Assistant Director, Integrated Office, you will lead the planning, implementation and continuous improvement of the Integrated Operations Centre (IOC) for Health and Social Care Division and scale up the various functions for the entire organisation in SLEC.

Responsibilities:

1. Support the Mission and Vision of SLEC

a. Be committed to SLEC’s mission and vision and support SLEC’s growth goals and strives to fulfil our strategic mandate.

2. Superior Situation Awareness and Resource Management

a. Enable the IOC to possess superior situational awareness of all capacities and utilization/efficiency rates of all facility and manpower resources across all service lines and services for SLEC on a daily basis.

b. Create business intelligence/analytics with the preparation of Dashboards and Key Performance Indicators (KPIs), which includes Wait Times for Admission, utilisation rates of facilities, efficiencies of staff and etc.

c. Drive performance management with the measurement of performance gaps and recommend improvement opportunities.

d. Collaborate with various HODs of Services/Divisions to improve efficiencies and utilisation rates of all manpower resources and facilities.

e. Liaise with HODs of Services and Centres in possible cross-deployment of manpower resources when minimum headcount/manning situations are breached.

3. Contact Centre Operations

a. Coach and manage Contact Centre Agents to ensure they deliver class-leading service quality which results in high client satisfaction scores and Net Promoter Scores (NPS).

4. Incident Reporting and Management

a. Classify, report and manage incidents using Incident Reporting matrix and protocols.

b. Alert all relevant stakeholders and senior management promptly on major incidents.

c. Facilitate After Action Reviews (AARs) after each incident with relevant stakeholders and share learnings with senior management and colleagues.

5. Care Integration

a. Harnessing technologies, collaborate with HODs to generate a 360 view of each client.

b. Collaborate with relevant HODs and facilitate the formulation of integrated and standardised care plans across various Services and facilities.

c. Facilitate the planning, development and standardisation of care plans which are outcome and evidenced based.

6. Operations Excellence

a. Assist in the formulation in the Operations Excellence Framework.

b. Map and standardise key processes across Services and facilities (including, Admission, Assessment, Financial Counselling, Care Delivery, Billing, and etc).

c. Identify improvement opportunities and work with HODs and Kaizen/Lean Champions to reduce waste, add value and improve efficiencies.

d. Collaborate with HODs to ensure compliance with Standard Work and embark on PDCA/PDSA cycles as part of the continuous improvement effort.

7. Service Excellence

a. Assist in the formulation of the Service Excellence Framework.

b. Champion the Voice of our Customers (VOC), with a holistic plan to engage, understand and improve the Satisfaction and Net Promoter Scores (NPS) of all Centres and Services.

c. Assist in the implementation of building blocks of the Service Excellence Framework. These include including the following:

i. Service Charter/Vision

ii. Service Transaction Maps (STMs)

iii. Service Measures and Metrics

iv. Service Benchmarking

v. Training and Development

vi. Rewards and Recognition, including Role Modelling

vii. Service Culture

Requirements:

1. Education and Credentials

a. Minimum bachelor’s degree in healthcare administration, business administration or relevant field.

b. Minimum 5 years experience in resource management and supervision in frontline operations.

c. Experience in healthcare/social services sector will be advantageous.

2. Job Requirements

a. Deep knowledge of healthcare service and business models, organization and operations, exposure to community health and innovation.

b. Demonstrates strategic thinking abilities.

c. Excellent problem-solving skills with strong conceptual, highly structured, and analytical capabilities to deal with ambiguities.

d. Committed, self-motivated and action-oriented personality with strong ownership to drive business performance and the success of strategy development and implementation.

e. Ability to work independently across different business units and staff levels.

f. Experience working with internal and external stakeholders.

3. Technical Skills

a. Kaizen/Lean trained with practical experience in mapping and standardizing processes.

b. Prepare Work Instructions/SOPs and Workflows for enterprise-wide implementation.

c. Experienced in managing external clients’ feedback, incident management and generating Dashboards/Reports for Leadership Team’s review.

d. Experienced in the planning and implementation of new systems/technologies enterprise-wide.

e. Strong team player with good collaboration skills with multiple internal and external stakeholders.

f. Self-driven and pro-active with high capacity in managing multiple projects/assignments simultaneously.

Proficient in the use of Microsoft Office applications.

Roles & Responsibilities:

1. Project Management - To work with various stakeholders for application support or implementation of IT Workplans and be involved in various stages of the SDLC.

a. To facilitate development and documentation user requirement and project scope for the development / implementation of new systems or enhancements to existing systems.

b. To facilitate the development of IT Workplan documents for procurement and award, such as Approval to Procure/Award paper, statuses of proposal reviews liaise and guide relevant stakeholders to improve proposals submitted in order to accelerate the approval of initiatives.

c. To facilitate the procurement (RFQ/RFP) for the implementation of IT Workplan with the various departments such procurement and legal teams.

d. To assess proposals to support Senior Management’s review and endorsement of proposals such as to appraise senior management on adequacy of a project’s key performance indicators.

e. To facilitate cross-functional collaboration to design comprehensive integration plans and develop methods and processes for guiding the implementation

f. To provide the guidance to manage dependencies/ integration across systems including facilitating review and seeking approval in technical forums such Solution Review Board.

g. To work closely with vendors in project implementation, application testing, supporting application patches and upgrades in accordance with project methodologies and policies.

h. To monitor and ensure project implementation is in accordance to project and quality assurance procedures and methodologies including timely project updates to various stakeholders and forums.

i. To monitor and ensure the vendors meet the contractual obligations and service level post go-live of any IT Workplans.

2. Communication - To serve as key liaison party with business users

a. To provide the guidance on Workplan planning and operations, working towards optimising value of IT, defragmenting IT systems and harnessing the benefits of adopting common platforms and solutions.

b. To consult and communicate with key stakeholders on IT policy and guidelines such as the HealthTech Instruction Manual in order to ensure smooth and effective implementation of policies.

c. To give guidance on IT governance framework for instance, to guide users on processes and forums to seek approval for funding proposals.

3. Oversight and Monitoring - To have visibility to IT Workplans in terms of scope, schedule, implementation plan, resource and stakeholder plans

a. To work with PMO Team for track, measure and report to ensure accountability.

b. To administer, review and improve existing IT governance processes for more efficient review of IT initiatives without compromising quality of review

4. Resource Management - To provide guidance and coaching to junior team members and manage a team as required.

Requirements / Qualifications:

1. Successful track record in project management, user and vendor management and as a Project Manager for mid to large-scale projects.

2. Possess good verbal and written communication, analytical and conflict resolution skills with proven ability to translate complex, technical subjects into clear and concise communications to a variety of key stakeholders of different levels

3. Strong leadership and analytical skills and ability to work independently. Strong ability to handle ambiguity and high work pressure.

4. Versatile in working independently as well as an effective team player.

5. At least 8 years of relevant hands-on experience in project management.

6. Degree in Computer Science, Computer Engineering or equivalent.

7. Experience in healthcare industry or public sector IT programmes and projects is an added advantage.

8. Knowledge of ERP-related / Cloud Setup is an advantage.

Position Summary / Project Description:

The successful candidate will join the Cluster Application Team with oversight in the development and implementation of IT workplans for the business; ie. Big3 cluster Governance. He/she will focus on implementation and management of the IT Workplan, funding proposal governance and review. In the course of his/her work, he/she will be exposed to a wide range of IT initiatives across the healthcare ecosystem and strategic decision-making by Senior Management. There will be opportunities to harness and hone his/her skills to plan, design and create tools to facilitate the reviews and implementation of health IT initiatives. To be successful, he/she will have to communicate effectively when interfacing with a broad range of people in various job levels and role.

ORGANISATION / DIVISION INFORMATION
The MOH Office for Healthcare Transformation (MOHT) envisions a public healthcare system that is patient-centric, data-driven, digitally-enabled and sustainable. We aim to shape the future of healthcare in Singapore by designing and implementing innovative solutions to improve care outcomes, and to build a culture of innovation and collaboration across the healthcare ecosystem.

SUMMARY OF THE ROLE

Technology plays a significant role in MOHT’s projects and experiments, and in its operating

environment. MOHT adopts an agile approach using rapid and continuous build-measure-learn cycles that identify, develop, deliver and adapt technology to improve health. They work closely with Synapxe and implementation partners. This allows MOHT’s teams to be responsive to real needs, as

demonstrated by actual data, and nimble in evolving prototypes and scalable solutions.

The main tools being used are:

1. Agile development on cloud based environment

2. Digital solution architecture design, development and operation

3. Data analytics and modelling to understand healthcare flows and resource usage

4. Artificial Intelligence

Current Initiatives:

• Digital application for mental wellness

• Passive and active sensing tools for patient lifestyle understanding and improvement

• Tele-health monitoring solutions for connected care

• Mobile patient and clinical applications

• Digital phenotyping

• Data analytics, including for patient flow analysis

JOB RESPONSIBILITIES

• Working on security architecture design, implementation, operation and documentation for

healthcare ICT solutions.

• Working on security policy, compliance, process and auditing for health IT.

• Providing support on cloud security operation and collaboration

• Working closely with other tech/dev team members and provide support on security design

and implementation.

• Writing documentation and conducting knowledge transferring & sharing as needed.

JOB REQUIREMENTS

• Bachelor’s degree(or above) in computer science or other related specialties

• At least 5 years’ experience of ICT system and cloud security and operation

• Knowledge and skills: Must have: Hands-on experience on security architecture and operation including

1)Cloud security and operation in AWS or Azure;

2)System security in Linux and system administration;

3)Data security and privacy;

4)Security code scanning, test and remediation;

5)Security auditing. Plus: Windows system administration, H-Cloud, GCC Leadership: be able to work with developers, partners, auditors and lead the security task

planning, progress tracking and documentation for the security architecture and operation.

• Good communication skills, both written and verbal

NQO (National Quantum Office) is a national platform set up to drive National RIE quantum strategy. I&E in NQO is a key function driving the Quantum Innovation and Enterprise development agenda for Singapore.

NQO is hosted in A*STAR and the Office works in partnership with various stakeholders, such as NRF, MCI agencies, MTI / Economic agencies, A*STAR research institutions (RIs), Institutes of Higher Learning (IHLs), CQT etc. as well as companies to achieve value capture for Singapore in the form of new products and services, increased quantum company presence and activities, creation of valuable IP/TD and good jobs.

Responsibilities

The responsibilities include but are not limited to the following:

• Assist the Chief Innovation and Enterprise (I&E) Officer in developing and implementing a go-to-industry strategy for Quantum.
• Support various Quantum initiatives in achieving their I&E outcomes.
• Engage with relevant companies to understand their businesses, products, service offerings, and technology needs.
• Engage with local research performers in Singapore to understand their capabilities and relevance to companies.
• Facilitate industry partnerships with local research performers at an ecosystem-level through mechanisms such as research collaboration agreements.

Requirements

• >10 years of working experience in product development and/or commercialization in a deep-tech field related to Quantum (such as semiconductors, computing, AI).
• Keen interest in cutting edge science & technology
• Effective and thoughtful communicator
• Strong problem solving and analytical skills
• Strong organizational and administrative skills
• Resourceful and able to work with minimal supervision, independently and in a team
• Willing, adaptable, and flexible to take on required/necessary tasks beyond the job description
• A self-starter and problem solver who can proactively address any situation
• Able to identify and contextualize stakeholder issues, and manage them appropriately
• Manage key account relationships

[What you will be working on]

Industry Engagement and Business Development

• Strategise, develop and implement impactful industry-related initiatives and programmes with diversified stakeholders to achieve corporate outcomes;

• Facilitate the research of and identify leads for industry partnership;

• Establish and maintain positive collaborative relationships and strong network with internal and external stakeholders;

• Manage and cultivate industry partners to create value for the polytechnic.

Donor Development and Stewardship

• Develop and oversee the implementation of fundraising initiatives in support of the polytechnic’s education, annual giving, major gifts, endowment, scholarships and other institutional-related donations programmes;

• Provide stewardship and engagement of current donors to ensure continuity of support and sustainability of donations in support of education for our students;

• Engage and maintain positive relationships with donors, grant making organisations and corporates

• Lead the administration and support the secretariat functions of the polytechnic’s education funds

[What we are looking for]

• A passion for working with people, especially in account and relationship management

• 8 to 10 years of relevant work experience, preferably gained in the education and/or charity sectors

• Team leadership capabilities, with the ability to coach/mentor staff

• Solves novel and complicated issues on a regular basis

• Uses best practices and knowledge of internal or external business issues to improve performance, services or processes

• A self-starter with an open and positive mindset

• Strong collaborative and time management skills

• Excellent interpersonal and communication skills (written and spoken)

• Proficient in Microsoft Tools e.g. Outlook, Word, Excel and PowerPoint

Job Description

· Discharge the duties of a Workplace Safety and Health Officer (WSHO) in accordance to the Workplace Safety and Health (WSH) Act and the WSH (WSHO) Regulations.

· Develop/implement WSH management system and risk management plans pertaining to the research and general activities in the workplace.

· Develop/implement programmes to steer WSH culture, habits and norms of the organisation.

· Develop WSH training programmes and conduct safety trainings.

· Provide advice to Management with respect to changes in the Acts, Regulations, Codes of Practice and Standards, and make recommendations on any aspects of workplace safety & health and environment protection matters.

· Carry out WSH inspections and evaluate WSH non-compliance, unsafe work conditions and practices to identify WSH performance gaps.

· Facilitate the management of risk in the workplace, recommend, implement actions and review effectiveness of measures to improve WSH performance and control risks.

· Implement emergency preparedness and response plans and communicate plans to stakeholders.

· Conduct incidents investigations and make recommendations to address root cause of incidents.

· Act as the secretariat and facilitate the operations of the WSH committee.

· Work closely with cross-functional teams to integrate safety measures into operations and collaborate with external agencies when necessary.

Job Requirement

· Bachelor's Degree in Science, Engineering, Occupational Safety and Health, or related fields

· At least 7 years of proven experience in a similar WSH role.

· MOM registered Workplace Safety and Health Officer

· Extensive knowledge of Singapore's and International WSH Standards and Regulation.

· SCDF registered Fire Safety Manager, MOH certified Biosafety Coordinator will have an added advantage

· Self-driven, meticulous, analytical mindset with strong ability to multi-task

· Possess strong organisational and interpersonal skills

· Excellent oral and written communication skills

JOB DESCRIPTION
This position is responsible for developing a potential pipeline of real estate to meet A*STAR's future space needs.

KEY ACCOUNTABILITIES
Strategic Planning & Supply Pipeline Development
Formulates a pipeline of real estate options to support A*STAR?s future space needs in the area of Biosafety Level 2/Chemistry labs, Data Centers and Manufacturing Labs, taking into consideration future of work space and emerging industry sectors, with emphasis on sustainability. This includes liaison with real estate companies/consultancy firms and research performers in Singapore to understand space availability over a time horizon of 5-10 years.

Supply Matching and Stakeholders Management
Collaborates with stakeholders, including end-users, facility teams and research planning departments to match space demands to A*STAR prevailing leased space or explore alternatives, to enable timely execution of research activities. This entails having a good understanding of the infrastructure specifications and configuration of each space and its ability to meet the intended requirements and operations, including regulatory compliance.

Tenancy management
Coordinates, negotiates and establishes or renews tenancy for A*STAR spaces, considering various factors, such as terms and conditions offered and overall cost competitiveness. Serves as contract manager for various A*STAR tenancies.

REQUIREMENTS

· Background in Civil Engineering, being a Registered Professional Engineer, with minimum 5 to 8 years relevant experience in the real estate consultancy/marketing. Experience in managing R&D space planning would be advantageous.

· Possess good leadership skills in leading multi-disciplinary teams

· Confident to communicate at all levels and able to think creatively and apply strategic thinking to tasks.

· Able to work under pressure and adapt to changes within a fast-paced environment.

Job Description:

Responsibilities:

1. Provide chauffeur service to Director, Director’s family and customers

to various locations around Singapore (and may include JB)

2. Maintain cleanliness of vehicles assigned to him

3. Running errands or any ad hoc duties as assigned for office and home

Requirements:

1. A valid driving license with clean record

2. Must be flexible with work schedule

3. Able to work on weekend and overtime (after midnight) if needed

4. Reporting location: Bukit Timah

5. Salary: S$2,500 - S$4,500

6. 1 month 8 days off

Interested candidates,

Please send resume to [email protected] and [email protected]; or
WhatsApp office: +65 8101 3333

The resume should include the followings:

1) Last drawn/current salary

2) Expected salary

3) Reasons for leaving (current and previous employment(s))

4) Availability/Notice period

5) Recent Photograph

Only shortlisted candidates will be notified.