Role Profile: Backend Office System Operator
The purpose of the role is to verify and consolidate parking infringements from CCTV footage for customers.
Key Responsibilities:
• Scan, note down and verify any parking infringements from the CCTV monitors
• Validate all incoming traffic infringements and submit to BOS Team Lead.
• Attend to enquiries regarding verification of traffic infringements and other related services
• Report faulty cameras or breakdowns
• Coordinate with Technical Support team on camera repairs and adjustments
• Resolve all in scope enquiries and take appropriate escalation actions when required
• Other duties as assigned
• Part Time Basis available - Only weekends
Competence (Knowledge, Skills and Abilities):
• Knowledge of illegal parking violation rules
• Basic computer skills
Requirements:
• Able to converse well with customers on enquiries
• To be colour-blind free
• 2-years renewable contract
Education & Experience:
· Minimum ‘O’ Level or equivalent
· Preferably with experience working with CCTV systems