1.5-month Completion Bonus
Mon - Fri, 9am to 6pm
Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
Ensure effective and timely follow-up as promised to customers.
Alert managemen...
Responsibilities:
Follow standard procedures daily.
Handle and document inbound customer orders, queries, and complaints.
Follow up on issues/orders/complaints with outbound calls.
Resolve issues per procedures and escalate if needed.
Report improvement suggestions to the supervisor.
Prepare and submit reports on cases.
Keep process...
Contract duration: 18 months contract
Work location: Eunos
Working hours: Mon - Fri (9am - 6pm)
Salary: Up to $3800 + Completion Bonus!
Responsibilities
Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
Update complete and accurate information on customer interaction in the Customer Relationship Mana...
1.5-month completion bonus
Insurance MNC
Summary:
You will attend to phone/email enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.
Job Description:
Attend to enquiries and requests from pho...