Total 3 pr executive job vacancies in D27 Yishun, Sembawang

Sales and Admin Executive

Occupation

ADMINISTRATIVE SUPPORT ASSISTANT

Job Description & Requirements

The Sales and Admin Executive plays a pivotal role in ensuring customer service excellence and seamless administrative support to facilitate smooth team operations, contributing to the company's rapid and sustainable growth.

Responsibilities

• Perform day-to-day administrative duties to ensure efficient operations.
• Handle, answer, and respond to all incoming telephone calls and inquiries professionally.
• Prepare and create invoices and reports, and assist clients through to sales confirmation.
• Monitor customer satisfaction levels and provide effective after-sales support.
• Generate frequent reviews and reports using sales data.
• Manage business administrative tasks, including invoice processing.
• Perform data management tasks (CRM) and clerical duties such as data entry.
• Establish and coordinate the implementation of company administrative policies.
• Undertake other appropriate duties and responsibilities as assigned.

Requirements

• Diploma or higher educational qualification in Business Administration, Sales, or a related field.
• At least 1 year of relevant administrative experience in a professional environment.
• Proficiency in Microsoft Office applications, particularly MS Excel and MS Word.
• Excellent verbal and written communication skills, with strong interpersonal abilities.
• Fluency in Mandarin (written and spoken) is essential to communicate effectively with Mandarin-speaking clients.

1. Sales Support: Assist the catering sales team in generating leads, prospecting potential clients, and following up on inquiries. Provide information on catering services, pricing, and availability. Coordinate and schedule appointments and site visits for the sales team.

2. Client Communication: Serve as a primary point of contact for clients, addressing inquiries, providing event information, and maintaining a positive client experience throughout the sales process. Respond to emails, phone calls, and other communication promptly and professionally.

3. Event Coordination: Collaborate with clients to understand their event requirements, preferences, and budget constraints. Assist in creating customized event proposals, menus, and contracts. Coordinate event details with internal departments, such as culinary, operations, and logistics, to ensure successful event execution.

4. Order Processing and Documentation: Prepare and process catering orders, ensuring accuracy and timely delivery. Maintain proper documentation, including contracts, invoices, and event details. Coordinate with the finance department for billing and payment processing.

5. Menu Planning and Customization: Work closely with clients to understand their menu preferences and dietary restrictions. Coordinate with the culinary team to customize menus and ensure the availability of ingredients. Communicate special requests or menu changes to the appropriate departments.

6. Event Logistics: Assist in arranging logistics for events, such as venue setup, equipment rental, and transportation. Coordinate with vendors and suppliers to ensure timely delivery and setup of catering services. Address any event-related issues or last-minute changes that may arise.

7. Sales Reporting and Administration: Maintain accurate and up-to-date sales records, including leads, prospects, and client information, using CRM software or other tools. Prepare regular sales reports, including activity tracking, conversion rates, and revenue analysis. Assist in monitoring and managing sales pipelines.

8. Client Relationship Management: Build and maintain strong relationships with clients by providing exceptional customer service. Follow up with clients post-event to gather feedback and address any concerns or issues. Identify opportunities for repeat business or referrals.

Requirements:

• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Detail-oriented with excellent multitasking skills.
• Proficiency in MS Office applications and CRM software.
• Ability to work under pressure and meet deadlines.
• Knowledge of the local catering industry and event planning processes.

Job Summary:

We are looking for an experienced Senior E-Commerce Executive to drive sales and manage online operations within the pet trade industry across platforms like Shopee, TikTok, Shopify, Redmart, Lazada and NTUC. The role focuses on managing sales strategies, enhancing customer experience, executing digital marketing campaigns, and ensuring smooth order fulfillment. You will also support livestreaming initiatives and collaborate with cross-functional teams to grow the e-commerce business.

Key Responsibilities:

Marketplace Management:

• Implement sales strategies to optimize product listings and drive revenue on Shopee, TikTok, Shopify, Redmart, Lazada and NTUC.
• Monitor performance metrics and run promotions to enhance visibility and sales.
• Identify growth opportunities through platform partnerships and strategic initiatives.

Customer Experience & Fulfillment:

• Ensure efficient order fulfillment and customer satisfaction through smooth processing, delivery, and returns.
• Support the development and execution of customer retention programs.

Support Digital Marketing Campaigns:

• Assist in the execution of digital marketing campaigns, including email marketing, social media promotions, SEO/SEM, and paid advertising (Google Ads, Facebook Ads, etc.).
• Monitor and track the performance of campaigns, working with the marketing team to optimize them for higher conversion rates and ROI.

Website & Marketing:

• Assist in managing the e-commerce website, ensuring optimal user experience and conversion rates.
• Support the execution of digital marketing campaigns and track performance to optimize results.

Social Media & Content:

• Coordinate social media content and campaigns to boost brand visibility and traffic.
• Analyze and report on social media engagement and content effectiveness.

Data Analysis & Reporting:

• Analyze sales data and performance metrics to provide insights and support strategy improvements.
• Prepare regular reports on sales data, customer trends, campaign outcomes, website traffic, and conversion metrics to track e-commerce performance.

Livestreaming & Content Engagement:

• Assist in planning and participating in livestreaming sessions to promote products and engage customers.
• Track livestream performance and work with the team to optimize future sessions.

Competitor & Market Research:

• Monitor competitor activities and market trends to identify opportunities for optimization and new strategies.
• Assist with market research to stay ahead of the competition and adapt e-commerce strategies accordingly.

Cross-Functional Collaboration:

• Work closely with internal teams (marketing, inventory, customer service) to execute e-commerce and marketing initiatives.
• Contribute to the continuous improvement of e-commerce operations and infrastructure.

Qualifications:

• Education: Bachelor’s degree in Marketing, E-Commerce, Business, or related field.
• Experience: 2-3 years in e-commerce, digital marketing, or online retail.
• Skills & Competencies:
• -Proficiency in managing e-commerce platforms (Shopee, TikTok, Lazada, Shopify).
  -Experience in data analysis, online advertising, SEO, digital marketing, and social media management.
  -Strong communication, organization, and problem-solving skills.
  -Familiarity with digital marketing tools, such as Google Analytics, Google Ads, Facebook Ads, email marketing platforms, and SEO tools.
  -Strong attention to detail with the ability to multitask and prioritize.
  -Ability to collaborate with various teams and manage cross-functional tasks.
  -Strong written and verbal communication skills.
  -Ability to adapt to fast-paced environments and handle tight deadlines.