Total 5 procurement specialist job vacancies in northshore north east

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market such as Japanese to support customer in Japan.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by haressing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Description

• Over 15 years of experience in delivering banking and FinTech solutions across transaction monitoring, payment systems, and compliance frameworks.
• Designed and implemented end-to-end transaction monitoring systems for real-time risk assessment and compliance.
• Deep expertise in building solutions for post-trade settlements and reconciliation processes.
• Expert in AML, KYC, FATCA, and sanctions compliance,ensuring adherence to global regulatory standards.
• Expertise in crafting data architectures supporting trade order management systems (OMS) and wealth management platforms.
• Hands-on expertise in designing solutions for credit risk monitoring and client lifecycle management (CLM).
• Comprehensive knowledge of SWIFT standards, ISO 20022 protocols, and modern payment systems.
• Architected scalable, cloud-native systems utilizing AWS, Spring Boot, and microservices architecture.
• Developed solutions for blockchain applications in compliance and secure transactions.
• Delivered high-impact regulatory reporting tools for financial institutions, enhancing audit readiness.
• Strong background in developing applications aligned with sanctions compliance regulations.
• Successfully integrated client onboarding solutions with compliance systems to reduce risk and improve efficiency.
• Extensive experience in regulatory environments with tools supporting AML transaction analysis and fraud detection.
• Strong advocate for digital transformation through blockchain innovations and modern FinTech methodologies.
• Delivered high-level and low-level designs forcritical compliance-driven financial systems

Job Description & Requirements

• Design and prototype user-friendly interfaces and experiences for blockchain applications.
• Responsible for the development and launch of an innovative Pre-Market trading platform
• Collaborate with developers to implement design solutions and ensure usability.
• Conduct market analysis to identify trends, competitor offerings, and customer needs in the blockchain space.
• Gather and analyze user feedback to inform product development and improvements.
• Develop and execute pre-market strategies, including go-to-market plans, positioning, and messaging.
• Work with marketing and sales teams to prepare for product launches.
• Collaborate with engineers, product managers, and other stakeholders to align product features with market demands.
• Communicate design concepts and product strategies effectively to both technical and non-technical audiences.
• Ensure that all products adhere to industry standards and regulatory requirements.
• Stay updated on blockchain technology trends and security best practices.
• Develop tailored strategies for emerging technology sectors, such as virtual reality and AI
• Qualifications:
• Bachelor’s degree in Design, Computer Science, Business, or a related field.
• 3+ years of experience in product design or a related role, preferably within blockchain or fintech.
• Hands on experience on virtual reality & AI technologies.
• Experience in Data driven promotional strategy.
• Proficiency in design tools (e.g., Figma, Sketch, Adobe Creative Suite).
• Business level Mandarin speaking is required as the candidate will be required to liaise with Mandarin stakeholders, vendors and counterparts on daily basis in China & Hongkong region.
• Strong understanding of blockchain technology and its applications.
• Excellent analytical,problem-solving, and communication skills.
• Ability to work collaboratively in a fast-paced environment.
• Willingness to work in the late evening hours to accommodate regional team meetings is required.

Job Description: Senior Avaya Platform Specialist with Network and Security Expertise

Position Overview:

We are seeking an experienced Senior Avaya Platform Specialist with a strong background in networking and network security. With 18 years of expertise, the ideal candidate will lead the design, deployment, maintenance, and security of Avaya communication systems, ensuring seamless integration with the organization's network infrastructure while safeguarding communication systems from potential threats.

---

Key Roles and Responsibilities

1. Leadership and Strategic Oversight:

Lead the design and implementation of Avaya platforms, ensuring alignment with organizational goals.

Oversee the integration of Avaya systems with complex network infrastructures.

Provide expert guidance on telecommunication strategies, network architecture, and security best practices.

2. Advanced System Administration:

Manage and optimize advanced Avaya solutions, including Avaya Aura, Avaya IP Office, and Avaya Contact Center platforms.

Oversee system upgrades, patches, and lifecycle management to ensure performance and reliability.

Design and manage complex call flows, IVR systems, and SIP trunking solutions.

3. Network and Security Integration:

Collaborate with network teams to configure routers, switches, and firewalls for Avaya system integration.

Implement Quality of Service (QoS) to ensure optimal voice and video communication performance.

Design and enforce robust security measures for Avaya platforms, protecting against VoIP vulnerabilities, DDoS attacks, and unauthorized access.

4. Troubleshooting and Incident Management:

Lead the resolution of complex system and network issues, conducting root cause analysis and applying preventive measures.

Act as the primary escalation point for Avaya-related incidents and outages.

Partner with vendors and service providers for advanced troubleshooting and support.

5. Project Management:

Oversee large-scale deployments, migrations, and upgrades of Avaya systems and associated network infrastructure.

Manage project timelines, budgets, and resources while ensuring high-quality delivery.

Collaborate with cross-functional teams for seamless project execution.

6. Optimization and Performance Tuning:

Monitor system and network performance, identifying and addressing bottlenecks.

Optimize call routing, failover configurations, and bandwidth utilization for efficient communication.

Develop and implement disaster recovery and business continuity plans for Avaya systems.

7. Compliance and Documentation:

Ensure Avaya platforms adhere to industry regulations (e.g., PCI-DSS, HIPAA).

Maintain detailed documentation of system architecture, configurations, and security protocols.

Develop user-friendly guides, SOPs, and training material for technical teams and end-users.

8. Mentoring and Knowledge Sharing:

Train and mentor junior team members in Avaya platforms, network protocols, and security best practices.

Conduct technical workshops and knowledge-sharing sessions to upskill the team.

Stay updated on emerging Avaya technologies, network advancements, and security trends.

---

Required Skills and Qualifications

Technical Expertise:

Mastery of Avaya platforms (Avaya Aura, Avaya IP Office, Avaya Session Border Controller, Avaya Contact Center).

In-depth knowledge of networking protocols (TCP/IP, SIP, H.323), routing, and switching.

Proficiency in network security tools and practices (firewalls, VPNs, IDS/IPS, VLANs).

Expertise in VoIP technologies, QoS, and bandwidth management.

Certifications (Preferred):

Avaya Certified Support Specialist (ACSS) or Avaya Certified Implementation Specialist (ACIS).

Cisco certifications (e.g., CCNA, CCNP) or equivalent in networking.

Security certifications such as CISSP, CEH, or CompTIA Security+.

Job Responsibilities:

1. Project Coordination & Follow-Up

· Track and monitor the progress of all business development projects, coordinating with relevant teams to ensure timely updates and adherence to project milestones.

· Serve as a liaison between the Business Development Director and various teams, facilitating clear communication and efficient project management.

· Maintain comprehensive project documentation, including progress reports, key actions, & timelines.

· Proactively follow up on outstanding tasks, holding team members accountable for deliverables to maintain momentum across projects.

2. Communication & Stakeholder Engagement

· Effectively communicate project updates, instructions, and feedback from the Business Development Director to the team, ensuring prompt action and clarity.

· Support relationship management with internal and external stakeholders by facilitating smooth, professional, and effective communication.

3. Operational & Administrative Support

· Provide administrative support on various business development activities, including preparing documents, managing data, and conducting necessary research.

· Coordinate travel arrangements, event logistics, and other operational needs for the Business Development Director.

· Manage ad-hoc requests and special projects as needed to support the productivity and efficiency of Rigel Technologies’ Business Development team.

4. Calendar /Whatsapp & Email Management

· Oversee and manage the Business Development Director’s calendar, arranging meetings, appointments, and coordinating schedules to avoid conflicts.

· Prioritize meeting requests based on strategic importance, project deadlines, and stakeholder needs.

· Prepare necessary materials for meetings, ensuring the Director is well-informed on objectives and relevant discussion points.

Manage WhatsApp chat and email

Job Requirements:

· Bachelor’s degree in Business, Marketing, or a related field.

· Ability to manage multiple projects, track progress, and ensure adherence to timelines and milestones.

· Excellent verbal and written communication to liaise effectively between teams and stakeholders.

· Experience in building and maintaining professional relationships with both internal and external stakeholders.

· Proficiency in managing administrative tasks such as document preparation, data management, and research.

· Experience managing senior management calendars, prioritizing meetings, and coordinating schedules.

· Ability to handle email and communication tools (e.g., WhatsApp) efficiently, prioritizing messages based on urgency.

· Strong knowledge of Microsoft Office

Exceptional organizational skills, with the ability to manage time effectively and maintain accuracy across tasks.