Reporting to the General Manager, the Director of Revenue Management is responsible for maximizing overall revenue through development and implementation of effective inventory and pricing strategies based on demand and competitor analysis in order to gain market share.

OVERALL OBJECTIVES

• Drive Market Share and Revenue Performance through proper pricing and mix management using competitive reports.
• Develop overall pricing strategy to include all market segments and distribution channels.
• Effectively manage and be in control of all inventory (transient, group, wholesale allotments and other) and pricing strategy in all distribution channels including branded web, 3rd party sites and the GDS.
• Responsible for effective implementation and compliance with Kempinski Revenue Management Standards.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

REQUIREMENTS

• Bachelor's Degree in Hotel Administration, Business, Statistics, Marketing, Finance or a relevant field of work preferred.
• Min five (05) years relevant experience.
• Strong analytical skills.
• Knowledge of PMS, Opera, Duetto, SynXis is imperative.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

RESPONSIBILITIES

The Assistant Director, Fundraising is responsible for leading and directing the fundraising strategies, campaigns and capital development initiatives. He/she will contribute to bringing a philanthropic spirit to the local community, focusing particularly on the public with the aim of developing a stronger commitment towards charity.

Responsibilities:

• Lead and manage the team towards THKMC and department success within all regulatory requirements and internal governance policies.
• Lead and develop creative and innovative fundraising strategies which shall be continually reviewed and adapted whenever necessary, to secure funding to support the organization's goals and service strategy.
• Cultivate and secure corporate partnerships, sponsorships and approach trusts, government agencies and other bodies that could potentially make grants to the organization.
• Lead and ensure that fundraising goals are achieved and tracked as well as meeting donors' expectations.
• Strategize and improve the digital marketing efforts and social media presence.
• Assess fundraising strategies effectiveness and modify accordingly to align with the organization's goals.
• Lead and ensure compliance to best practice in Direct Marketing, Data Protection and the Guiding Principles for Fundraising.

Requirements:

• Degree in Business/Marketing/Media/Social Services
• At least 12 years' of relevant working experience, with at least 5 years in a leadership position.
• Ability to adapt, evolve and collaborate with others across different environments.
• Meticulous, strong organizational and interpersonal skills with ability to function in a multi-cultural environment.
• Desire to excel and thrive in a dynamic social service setting.
• Possess service-oriented attitude and strong in stakeholder management.
• Proficient in MS Office skills in Microsoft PowerPoint, Word and Excel.
• Good knowledge and understanding of social media marketing and other digital marketing tactics.
• Excellent communication and written skills.
• A passion to serve.

COMPANY DESCRIPTION

Montfort Care is a vibrant workplace with a supportive culture where collaboration and camaraderie thrive. Our teams are highly cooperative, and colleagues genuinely care for each other. We celebrate diversity and innovation, united by our three core values: Dare to be Different, Teamwork, and CHIONG!

Expect a dynamic and fast-paced environment, as we are in an exciting phase of growth. Success here requires adaptability, agility, and the ability to navigate complexity. Our people stay with us because they find a strong sense of purpose and community, enjoying the opportunity to make a tangible difference in people's lives.

We offer a flexible work environment that values the importance of personal and professional growth. With plenty of opportunities for continuous learning and development, Montfort Care is an ideal place for those who want to grow their careers while contributing to meaningful change.

Join us to be part of an amazing team that's dedicated to making a difference and having fun while doing that!

RESPONSIBILITIES

The Programme Executive primarily implements initiatives and development plans that are congruent with the organisation's goals and the needs of the community.

Programme Implementation

1. Establish links and partnerships with relevant agencies to determine programme requirements and relevance
2. Identify upcoming trends affecting programme's success
3. Follow best practices and new methodologies aimed at enhancing programme impact
4. Follow service framework for programme work plans, resource requirement and budgeting
5. Follow procedures for programmes pertaining to community service
6. Plan and collaborate with other organisations to achieve programme's goals
7. Support Reporting Officer in reviewing the alignment of programme to centre objectives
8. Support Reporting Officer in reviewing effectiveness of programmes

Community Work

1. Implement community outreach event/ Coordinate Roadshows
2. Deliver social work programmes to meet the targeted needs
3. Gather relevant information from different sources
4. Link up of community resources
5. Support the team in rendering services to the community, e.g. home visit, medical escort and others

Volunteer Management

1. Communicate appropriate programme objectives to volunteers as required
2. Provide guidance to volunteers on executing effective programmes
3. Develop growing team of volunteers to support various programmes
4. Network and build relationships with potential partners that have many volunteers
5. Identify and retain committed volunteers

Compliance

1. Consolidate status of KPIs periodically
2. Ensure expenditure is within the budget
3. Ensure KPIs will be met within the timeline as per funding agencies' requirement
4. Support Reporting Officer in preparing monthly/ quarterly/ yearly reports by preparing the relevant and required information

Ad-hoc Duties

1. Provide any other support as assigned/required

Possess Degree in any discipline from an accredited institution

RELEVANT EXPERIENCE:

• Prior experience in events or programmes design, planning and implementation will be an advantage
• Working knowledge of social service practices will be an advantage
• Fresh graduates are welcome to apply

PERSONAL CHARACTERISTICS & TRAITS:

• People-oriented, good interpersonal and relation building skills
• Excellent communication and written skills for report and proposal writing
• Analytical & problem-solving skills
• Committed and can-do attitude
• Team Player

• In depth expertise in at least one of the Data and Analytics domains – data strategy development, data warehouse & big data implementation, business intelligence applications, machine learning / artificial intelligence domains
• Good knowledge of the Information Management framework, including operating model, data governance, data management, data security, data quality and data architecture.
• Strong skills in Agile delivery implementation methodology and delivery practices leveraging DevOps automation and engineering using CI/CD tools, code repositories and issue tracking and management.
• Experience in developing analytics application on public cloud stacks (Azure, AWS or GCP)
• Certifications in Data Analytics tools and environment (big data technologies, cloud certifications, data integration, data management, or visualisation tools) would be an advantage.
• 10 – 12 years of experience in data and analytics projects (data warehouse, data analytics, business intelligence and machine learning.
• 6 – 8 years of experience in delivering full SDLC lifecycle projects in a Consulting or Systems Integration (SI) model.
• 4 – 6 years of experience in leading data and analytics projects as a delivery lead responsible for overall project outcomes (client and commercial)
• Experience in at least one of the industry or domain – Government and Public Services, Logistics, Manufacturing, Supply Chain, Financial Services, Retail, Consumer Products
• Bachelor degree and above in Computer Science, Information Systems Management, or related fields.

Requirements

• 8+ years of experience in Business Development for Interior Design or Interior Architecture (Commercial Office Fit-Outs).
• Sales and target-driven, with expertise in client management and relationship building in a professional services context.
• Established network within the commercial office design sector.
• Strong communication skills; fluency in English and Mandarin is a plus.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Self-starter, adaptable, and able to thrive in dynamic environments.

Roles & Responsibilities

• Develop and implement sales plans to enhance market share and profitability, collaborating with the Managing Director to achieve sales targets and analyze financial performance.
• Ensure project management standards meet industry benchmarks, securing competitive pricing and maximizing contract margins.
• Grow and maintain the business portfolio by identifying new market opportunities and high-potential clients, while implementing effective sales strategies.
• Collaborate with interior designers, marketing teams, and contractors for resource needs, and prepare proposals and tender submissions
• Build strong relationships with clients and stakeholders, ensuring compliance with regulations.

Send your CV and portfolio via email in PDF version to [email protected].

• Accelerated growth plans in the new FY
• Strong track record of internal mobility opportunities and stability

About Our Client

We are a global brand within the industry with over 50 years of experience. The company is well-known for its investments in innovation; utilising cutting edge technology and insights to optimize operations. You will be part of a dynamic, supporting clients across multiple industries, including retail, healthcare, automotive, and technology. With a strong emphasis on employee development and career progression, the company provides a dynamic work environment where you can grow professionally. Due to expanding business needs, we have now created a Country Finance Director for the Singapore market.

Job Description

Reporting to the Regional CFO, you will oversee and drive the financial strategy of our local operations with revenue size in excess of S$250M+. You will be leading the controllership, FP&A reporting, commercial finance and compliance pillars to achieve business objectives through sound financial oversight. You are a strategic business partner to cross-functional heads and senior leadership to guide the financial decisions of the business and align with regional/global corporate goals. This person should have an eye for efficiencies and identify areas of improvements for finance processes to drive best practices.

The Successful Applicant

• Ideally, you possess a Degree in Accounting/Finance with 10+ years of finance experience with the initial career starting out in Big 4 and moving into MNC environment.
• Strong people leader with the recent years managing multiple teams within finance and proven track record in developing talents for succession planning
• Thrives well in a fast-paced and dynamic environment dealing with high volume business. Candidates from FMCG / retail / Pharmaceutical / Supply Chain will be highly desired
• You possess excellent excellent problem solving, agile and quick to respond to changes
• Great communication and interpersonal skills

What's on Offer

This is a high visibility role that allows candidates to progress within the group and have full P&L responsibilities.

Contact

Jessly Chew (Lic No: R1549000 / EA No: 18S9099)

Quote job ref

JN-102024-6553204

Phone number

+65 6416 9869

Michael Page International Pte Ltd | Registration No. 199804751N

Job Purpose

The PM, CM and operations will be carried out by the in-house teams with certain activities outsourced toVendors. TO may be assigned as Person-In-Charge (PIC) to monitor Vendors when performing their assignedtasks.

TO shall carry out the PM, CM & Operation of STMV, Locomotives and Wagons. TO shall be responsible andaccountable for his / her works and the Vendors’ works. All works shall be carried out in accordance with therelevant Quality Procedures, Maintenance Manuals, Work Instructions, Work Safety Procedures, LTArequirements, Railway Operation procedures and Contracts Specifi cation (for outsource work). All of ETB’sequipment and the associated peripherals shall be eff ectively and effi ciently maintained to the requiredoperational, reliable and safety standards to achieve the key objectives of the Branch.

Responsibilities

1. Maintain & Operate the STMVs, Locomotives & Wagons as per procedures.

2. Monitor the Vendors for outsourced works under his charge.

3. Carry out the day-to-day maintenance, operation, and administration activities of ETB.

4. Ensure that the latest version of work instructions/procedures, RA, Circulars and are used.

5. Meet the set KPIs and maintain high level of productivity and quality.

6. Attend daily Toolbox meeting conducted by AE.

7. Subjected to regular safety inspection/audit at worksites to ensure compliance to safety procedures.

8. Regularly review the requirement of maintenance tools, equipment, spares and if needed, inform AE or EMMfor procurement in a timely manner.

9. Participate in the inspection of assets for defects punch-listing and review of the defects punch-list.

10. Assist AE in mentoring new staff during their Supervised Field Training (SFT).

Qualifications & Work Experience

• NITEC / NTC 3 / Higher NITEC in the following discipline: Aerospace / Automotive / Electrical / Electronic/ Mechanical / Mechatronic / Microelectronic / Rapid Transit / Marine / Robotics.
• Preferably with a minimum of 2 years of experience in heavy/industrial equipment operation ormaintenance.

Skills

In addition, those with experience in welding, non-destructive testing, Quality Assurance/Control and thefollowing skills, attitude and knowledge will have added advantage:

- Ability to manage and lead a team of Vendors’ Supervisors/Workers working toward the department’sobjectives.

- Able to work independently and with all levels of staff .

- Possess good interpersonal and communication skills.

- Resourceful, self-motivated, and result-oriented.

SMRT Trains Ltd was incorporated in 1987 and operates Singapore’s fi rst mass rapid transit system. Today, wemanage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-EastCoast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141km of rail tracks across 108 stations, we serve millions of commuters daily.

Job Scope:

Customer Care Ops

• Ensure quality and adherence to SOPs for case escalation and case management for Integrated programmes
• Update and enhance current SOP to enhance workflow, increase efficiency and improve customer satisfaction
• Assist in training and upskilling of client appointed centres and contact centre provisioned for Integrated programmes
• Measure and monitor customer satisfaction for escalated cases
• Coordination of regular meeting with stakeholders
• Assist to investigate and monitor status of key cases to ensure customer satisfaction.
• Engage with internal stakeholders on review of programme improvements for better customer experience

Programme Support (Logistics Support)

• Assist to monitor inventory level at client appointed centres and all Tracker Distributors
• Ensure no discrepancy in client appointed centres and all Tracker Distributors’ inventory.
• Perform reconciliation of tracker issuance and balance stock records, and to follow-up on all discrepancies.
• Ensure timely and accurate submission of documentation and reports by client appointed centres and all Tracker Distributors, monitoring it on a daily, weekly, or monthly basis as required.
• Support post app release issues and rectifications, solutioning
• Provide logistics support for the customer care area and all Tracker Distribution Channels

Others / Adhoc Duties

• You may be assigned to other adhoc duties by the department. This may include supporting other administrative work.

Working Arrangement:

Contract Duration: 6 Months

Location: Outram Park

Working Hours:

Monday to Thursday 8.30am to 6pm

Friday 8.30am to 5.30pm

Salary: $13-17/h

Job Requirements:

• Good excel skills
• Customer care work experience
• Fresh graduate / with relevant work experience are welcome

EA License No.: 96C4864

Reg. No.: R22110485

Job Summary

Purpose of job:

• Execution of support for casework under guidance of social worker for home visits to work with clients and caregivers after diagnosis of dementia.
• Support basic intervention tasks identified by social workers.
• Engagement of clients with dementia with meaningful activities such as cognitive stimulation or structured activities.
• Monitoring of client’s conditions and progress.
• Provide service linkage for client and caregivers.
• Provide admin, operational and logistic support for clients, programme, outreach and group work.

Key Responsibility Areas

• Passion to work with individuals/elderly diagnosed with early stage dementia and their caregivers.
• Basic befriending and emotional support for elderly.
• Carry out meaningful activities in engagement process.
• Support seniors and caregivers during service duration.
• Perform basic screening tools in health and mental health for seniors and caregivers.
• Support outreach, service linkage and referrals.
• Ensure proper documentation of case notes, assessment, records.

Requirements

Experience:

• Some experience in working with elderly clients and caregivers in the community setting
• Relevant working experience in healthcare or social service sector.
• Able to co-facilitate group work

Qualifications:

Professional Cert/Nitec/Diploma

Please send your resume and expected salary to [email protected]

Only shortlisted candidates will be contacted for interview.

Job Purpose

The Assistant Station Manager supports the day-to-day operations of the train station, which includes preparing the station for rail service, conducting security patrols at station premises and on train platforms, providing customer service, and performing duties in the Passenger Service Centre. He/She monitors commuter flow and manages crowds during peak hours and/or during service degradation. He/She carries out first-line recovery of station equipment and systems, performs the duty of an emergency train operator when required, and supports the implementation of procedures for rail incidents and/or emergencies. He/She also performs person-in-charge duties, manages access to the station, and assists in track access and procession by maintenance teams and/or service providers.

Responsibilities

Customer Service

• Monitors and performs first level of maintenance for AFC equipment such as fare gates and ticketing machines
• Assists passengers with fare-related and directional enquiries, attends to unwell passengers and render first aid when necessary
• Monitors CCTV and makes necessary Public Announcements
• Acknowledge and responds to alarm status e.g. MFT, ISCS, fire alarm, PEC, ESP activation, etc.

Platform and Train Operations Duties

• Ensures passenger safety when commuters travel on escalators and boarding/alighting from train
• Attends to incidents and alarms at the platforms and trains, and to carry out hand signalman duties when required
• Assists in detrainment of passengers when required
• Provides travel directions for passengers travelling within the train system
• Operates or manned the train so as to provide quick response towards train faults and alarms, while ensuring that any delays are kept to the minimal

Concourse Duties

• Carries out checks on illegally parked or abandoned bicycles or belongings
• Conducts inspection and takes appropriate actions on passengers who use concession tickets illegally, travel without valid tickets, and those who flouts regulations, e.g. drinking, eating, and smoking in station premise

Administrative Duties

• To liaise with cleaning personnel for station/toilet cleaning
• Reports any equipment fault to the Station Manager and files the fault reporting through the Maintenance Management System (MMS)

Opening and Closing of Station

• Opens and closes the station according to the timetable. Switches the station equipment on / off before / after traffic hours
• Checks the station area for any passengers before closing of station
• Facilitate track access during non-revenue hours, and checks for oil spills on the station platform tracks after the last Engineering Train had passed the station

Handles all train/station incidents and emergencies

• Manages and reports all incidents and emergency situations relating to:
• Staff and passenger (e.g. accident, assault, molest, etc.)
• Trains (e.g. alarms, faults and manning of trains)
• Passenger Service Centre (take local control of MFT functions due to failure of signalling equipment, responding to alarms/defects)
• Stations (e.g. crowd control, fire, bomb hoax, flooding, etc.)
• Checks and ensures that appropriate signs are put up during any rail incidents or delays to keep passengers updated of progress
• Assist in service recovery during train service disruption

Qualifications & Work Experience

• NITEC/Higher NITEC in Engineering discipline.
• Able to perform 3 rotating shift work based on a duty roster.

Skills

• Enjoys communicating with people and is service oriented.
• Able to work in a fast-paced and customer-facing environment.
• Possesses a service-oriented mindset and pleasant disposition.
• Able to multi-task effectively when responding to station operation requirements

• Manage and supervise the consistency, effective and efficient rollout of programs across different branches.
• Ensure programs meet established standards and effectively engage clients (ie. Elderly).
• Collaborate closely with the branch staff to create and implement plans and executions.
• Monitor, assess program performance, and suggest improvements.
• Facilitate communication among staff, participants, and stakeholders, managing program budgets and resources.

Job Requirements

• Diploma in any discipline.
• Experience in program coordination, preferably in social services or healthcare.
• Have expertise knowledge of program design, implementation, and evaluation.
• Possess strong interpersonal, communication, and leadership skills.
• Able to work independently and collaboratively while managing multiple tasks and priorities effectively.
• Mulitple working location
• Office Hour Mon to Fri

Check out http://abercare.sg/jobs-vacancies/ for details

Interested applicant please email your detailed resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

· Lead day-to-day operations

· Develop budgets and financial plans to achieve profitability goals

· Holds overall responsibility for the operations department including the administration functions of the department to ensure the operations activities run smoothly and efficiently

· Responsible for the management and development of the operations team, including performance management, training compensation and resourcing matters

· Collaborate with marketing teams to promote company’s services and products

· Translates company's strategic plans into operational plans

· Defines KPI to monitor operational success

· Key interface with clients for the operations team and ensures clients requirements are met in a timely manner

· Develops and manages budget planning to minimise operations expenditure

· Stays up to date to technological changes within the industry

· Develops leadership training programs to increase operational effectiveness

· Develops operations planning and projects schedules for the operations team daily routing to ensure quality service delivery of clients projects

· Works closely with other departments

· Ensure team members to have clear defined roles, responsibilities, goals and objectives that will deliver measurable results to the company

· Assists top management in setting goals

Print Art Director

(Conceptual ATL/ BTL)

• Working days & hours: 5 days, Monday - Friday
• Salary: S$ 3,500 - 5,000
• Location: Nearest MRT: Outram Park / Harbourfront)

Responsibilities:

• Lead the print team and oversee development of work for consumer/corporate client campaigns and projects
• Conceptualising and proposing innovative print ideas (ATL/BTL)
• Oversee the day-to-day work of the design team and provide art direction guidance
• Experience work on several projects simultaneously

Requirements:

• Degree in Graphic Design, Fine Arts or equivalent from an accredited art/ design school
• Min. of 3 years professional experience as an Art Director in print and design creative
• Proficient in all the Graphic Design software – Photoshop, Illustrator, InDesign, Freehand is preferably.
• Sound knowledge in print production process preferred

Apply now for Interview arrangement

Daniel Wong | Senior Consultant | Reg No: R2095781

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Position Overview:

Work closely with the Active Ageing Centre (AAC) team members & stakeholders in ensuring the effective operation and delivery of the services within the Active Ageing Centre Care (AACC) which includes Active Ageing Programme, Befriending and Community Screening & Social Connector. This position requires organizational skills and a deep commitment to enhancing the well-being of senior community members.

Key Job Scope and Responsibilities:

1. Program Development

• Collaborate with team members to develop activities and programs tailored to the needs and interests of community seniors. Lead the planning, implementation, and evaluation of programs and activities that promote physical, mental, and social well-being for seniors.
• Ensure programs align with service and funding requirements and KPIs (Key Performance Indicators) set by the authority.
• Develop and implement outreach plans to engage and profile seniors within the service boundary for appropriate follow up actions.
• Update and maintain database list of AACC members and contact list.

2. Resource Supervision

• Work with team members in the timely preparation of budget and procurement plans for management’s approval. Monitor and ensure the effective and efficient use of resources and funding.

3. Compliance and Reporting

• Ensure compliance with all relevant regulations, policies, and guidelines.
• Prepare and submit regular reports detailing program outcomes, financial expenditures, funding utilization and other required information.
• Maintain accurate records of all activities, participants, and financial transactions and ensure proper documentation of KPIs and outcomes for audit purposes.

4. Assist in Stakeholder Engagement

• Work with team members in establishing and maintaining partnerships with local organizations, healthcare providers, government agencies and community groups to enhance service delivery and community support.
• Promote the AACC's services and actively participate in community events to raise awareness and foster community engagement.

5. Quality Assurance

• Implement quality assurance measures to continuously improve service delivery.
• Conduct surveys and gather feedback from seniors and other stakeholders to assess program effectiveness and identify areas for improvement.
• Address any complaints or issues promptly and effectively.

6. Health and Safety

• Ensure a safe and healthy activity environment for all participants and staff.
• Conduct regular risk assessments and implement measures to mitigate identified risks.
• Respond appropriately to emergencies and incidents.

Qualifications and Certifications:

• Minimum GCE O Level
• 2 years’ experience in running operations or Active Ageing Centres an added advantage.
• Relevant certifications in senior care, first aid, or health and safety an added advantage.

Working Conditions:

• Full-time position, with occasional evening or weekend work required for special events or meetings.
• Office and community centre environment.
• Physical requirements include the ability to lead activities, move and lift equipment.

About Elder Education Department:

The Department provides a gamut of active ageing programmes that reaches out to seniors in the community. To encourage seniors to maintain active lifestyles, the department offers a wide variety of programmes to promote lifelong learning, healthy living, social networking and inter-generational bonding. Their efforts to encourage seniors to adopt digital technology is a key thrust to give seniors more options – in the way they receive information and how they communicate with others. The department believes that learning never stops.

Responsibilities:

• Manage and organise in-venue/online courses for seniors
• Handle course enquiries and registration
• Logistics preparation
• Provide administrative support
• Other duties as assigned

Requirements:

• A Level / Diploma Holder
• Strong communication skills
• IT savvy
• Experience in coordinating and recruitment work preferred
• Able to multi-task & work independently with minimum supervision
• This role will need to manage both English and Mandarin courses. Proficiency in English and Mandarin is essential.
• This position is on contract basis

Work Location: Tiong Bahru

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

Location: Singapore

Focus: SEA, GCR, Korea, India | Mid/High Touch Experience

Our Customer Success team advises and guides our wide array of customers as they map any number of business needs to Zendesk. We ensure customers are optimized and scaling effortlessly through impactful engagements, all focused on driving business and technical value. We work to understand a customer’s business, creatively provide solutions to challenges, and ultimately help their business innovate and transform using Zendesk.

A leader within our Success organization is genuinely compassionate, strategic-minded, charismatic, organized and dedicated. They believe that a customer’s experience (CX) is the common thread to transform a business and have a unique ability to instill that knowledge and interest into their colleagues and team. The ideal candidate has deep experience and interest in current and evolving Customer Experience trends.

Reporting into the RVP of Customer Success, fulfilling this role means you will help set and execute against our Customer Success strategy for APAC. You will ensure that the goals of your team and the customers they serve, align to the overall Zendesk Go-To-Market strategy. Ultimately, you and your team will be responsible for ensuring our customers derive value through product adoption and integrations, driving consultative experiences, partnerships, and product health for Zendesk’s largest and most strategic customers in order to mitigate churn and lead to expansion.

Profile:

• Deep experience in building and running Customer Success or Support, Consulting, Professional Services, Account Management or similar function, at scale
• Ability to connect customer success initiatives with organizational goals, demonstrating strategic thinking and foresight.
• Strong analytical skills to interpret data, understand customer behavior, and utilize insights for continuous improvement.
• Results-driven mindset with a proven track record of accountability for customer success metrics and effective execution.
• Natural leader with high emotional intelligence, capable of mentoring teams to enhance performance and engagement.
• Deep understanding of customer needs and a genuine commitment to fostering a culture of empathy within the organization.
• Creative thinker who encourages experimentation to identify new ways to enhance customer value and drive success.
• Excellent interpersonal skills, fostering collaboration across teams to improve customer experience and outcomes.
• Adaptable and resilient, with the ability to lead teams through change while maintaining motivation and focus.
• Sets and upholds high performance standards, with a strong ability to measure and report on customer success metrics.
• Passionate advocate for customer needs, ensuring their voice influences decision-making and strengthens loyalty.

What you'll do:

• Lead and scale a team of Customer Success Managers providing a Mid/High Touch Customer Success experience.
• Manage clear and quality-driven deliverables on a quarterly basis that showcase customer growth, trends, retention, and product/industry maturity
• Design and drive strategic improvements to scale processes, services, and systems to enable the team to exceed adoption, retention, and growth objectives
• Partner with regional Sales, Renewals, and Professional Services leadership to deliver exceptional post-sale experience and outcomes for customers
• Flex between enterprise methodologies and emerging market tactics to elevate the region and set an example for other leaders within the business
• Be a thought leader and establish executive relationships with key customers
• Create a culture of accountability and execution
• Manage, hire, and develop a team of Customer Success and technology experts who have deep industry and technical experience
• Respond to high profile, high-impact customer escalations in a manner that inspires confidence and continued customer loyalty
• Active participation within the Zendesk Customer Experience leadership team, contributing to planning, positioning, and strategy

You will have:

• Experience leading a dispersed customer-facing CS organization, across multiple subregions in Asia, for a portfolio of advanced SaaS products serving tech-savvy customers, with a breadth of exposure to a variety of customer needs.
• Minimum of 7-10 years of management experience
• Excellent oral and written communication and interpersonal skills, business fluency in an Asian language highly regarded
• Demonstrated record of using success and services to drive sales and, more importantly customer experience, forward in an innovative and repeatable way
• Experience forecasting, meeting and exceeding churn and contraction goals.
• Ability to thrive in a high growth, fast paced environment and adapt quickly to changing demands. Experience scaling teams and processes
• Data driven decision maker with a strong focus on execution
• Excellent instincts and proven ability to interface at a senior level with ease
• Experience resource planning including account alignment, planning, and hiring plans
• Willing and able to travel 25-40%
• Gainsight experience is a plus

JOB SUMMARY

• Director, Transportation Finance
• Origination, structuring, coverage and execution of aviation and structured finance mandates in Asia

RESPONSIBILITIES

• Part of the Global Transportation Finance team, based in Singapore, reporting directly to MD & Regional Head of Transportation, ASEAN and South East Asia.
• Strong origination and structuring focus, maintaining senior relationships with clients, building on existing client relationships and continue to add further new-to-bank relationships
• Active role in client and portfolio management, including proactive identification and reporting of risks and concerns
• Keeping abreast of key developments in aviation and structured finance and working closely with internal stakeholders across Coverage, Sustainable Finance, Transition Finance, Financial Markets, to engage actively with clients to spot opportunities.
• Development of junior team members.

Strategy

• Deliver the Transportation strategy as a key team member and align origination efforts to Global Banking aspirations

Business

• Originate aviation and structured finance transactions and targeting cross-sell across CCIB by leveraging existing client relationships and bringing in new-to-bank clients.
• Client interface at senior levels and ensuring that the engagement, services and quality of work meets the highest industry standards.
• Effectively use industry expertise, knowledge and professional network for ideation, generating leads for new deals and assessment of opportunities.
• Structuring of deals including extensive cross border deals, to best meet clients’ needs covering solutions ranging from senior and/ or mezzanine debt and/ or lease options, financing across different parts of the capital structure as well as cross-sell opportunities
• Lead in the preparation and presentation of high-quality pitches and marketing materials for client discussions

Processes

• Responsible as senior deal team member for end to end aspects of a deal covering origination, structuring, pitching, negotiations, due diligence, execution, credit engagement, approval processes and legal documentation
• Efficiently manage multiple stakeholders and deals at the same time working in close coordination with other deal team members, across functions, businesses and geographies.

People & Talent

• Supervise and mentor junior members of the team and contribute to their learning journey
• Lead by example to build the right culture, set objectives and expectations from the junior members and provide feedback through regular engagement
• Collaboration with all internal stakeholders especially senior stakeholders across coverage, risk, other product teams in financial markets and transaction banking, and support functions

Risk Management

• Ensure that new and existing business is consistent with the Bank’s policies, meeting applicable credit and other risk criteria, internal procedures and provide acceptable risk adjusted returns for the Bank, in line with the credit underwriting principles
• Pro-active risk management through strong engagement with clients and management of exposure.
• If and when the situation arise, own-up the transactions and lead the restructuring/recovery along with the distressed/ special assets team

Governance

• Understand and be aware of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key Stakeholders

• Responsible for maintaining relationships, remaining closely coordinated, and working better together with:
• Clients and Prospects of the Bank
• Regional and Global Risk Teams
• Coverage
• Loan Syndications, Capital Structuring, FM and TB
• Credit and Portfolio Management
• Internal Audit
• Business Finance and Legal & Compliance

Other Responsibilities

• Embed Here for good and Group’s brand and values in structured Finance in London; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;

Our Ideal Candidate

• Degree from a top tier university
• 10 years of work experience in a bank or financial institution in aviation finance and/or transportation finance
• Excellent knowledge of the aviation industry is a must-have requirement with an established industry network and experience working with airlines and lessors
• Broader experience in shipping finance, corporate finance, structured finance and/or project finance is desirable
• Expertise on financing across debt structures including but not limited to senior secured deals, junior/ mezz facilities, leasing structures, warehousing facilities and working knowledge of other capital markets and structured products (e.g.- ABS) in the industry
• Proven track record in bringing in new clients and business and experience in generating tangible cross-sell for other products.
• Good understanding of sustainable finance and aviation regulations trends in the industry
• Strong demonstrated credentials in leading large complex well-structured transactions and confidently dealing with senior management of clients
• High quality analytical aptitude, interpersonal/ communication and organisational skills
• Strong work ethic, attention to detail and a passion for excellence
• Ability to multitask and deliver under time pressure in a highly competitive and dynamic deal driven environment
• A strong command in any Asian language will be an advantage as the role covers Asia markets.

Role Specific Technical Competencies

• Addressing Customer Needs
• Client Relationship Management
• Cross-Selling
• Financial Statement Analysis
• Industry Knowledge
• Sales Closing and Agreements
• Knowledge of Loan Underwriting

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

• Develop and implement comprehensive marketing communication strategies aligned with the company’s goals and objectives.
• Conduct market research and analyze trends to identify opportunities for growth and competitive advantage.
• Collaborate with senior management to define the marketing budget and allocate resources effectively.
• Ensure consistent messaging and branding across all communication channels.
  Oversee the creation and maintenance of brand guidelines and standards.
  Lead initiatives to enhance brand visibility and reputation.
  

Qualifications:

• Bachelor’s degree in Marketing, Communications, Business Administration, or a related field (Master’s degree preferred).
• Minimum of 10 years of experience in marketing communication, with at least 5 years in a leadership role.
• Proven track record of developing and executing successful marketing campaigns.
• Excellent written and verbal communication skills.
• Ability to think strategically and creatively.
• Strong leadership and team management skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.

JOB SUMMARY

• The Operational, Technology and Cyber Risk (OTCR) organisation is instrumental in protecting and ensuring the resilience of Standard Chartered Bank’s operations, data, and IT systems by managing operational, technology and cyber risk across the enterprise. As a critical function reporting into the Group Chief Risk Officer (CRO), the Group OTCR team serves as the second line of defence for assuring that controls are implemented effectively, in accordance with the OTCR Framework, and for instilling a risk culture within the Bank.
• The Director, OTCR Resilience Risk, Oversight and Monitoring is a permanent strategic role that requires strong business acumen and a detailed knowledge of key regulations, industry trends, and the ability to collate, analyse and opine on disparate information to support bank-wide effort to manage Resilience related risks within risk appetite.
• The successful candidate will have key skills in crisis management, resilience risk, cyber, technology and operational risk management, regulatory environment, and vulnerabilities assessment, and be able to respond in a flexible and collaborative manner to evolving business demands, regulations, and threats.
• This individual will engage with senior stakeholders across the three lines of defence, providing subject matter expertise, advice and deliver services and/or activities specific to resilience risk. This includes advising on effective risk management practices, governance, and oversight; and providing applied knowledge to help support the development of approaches, frameworks, and policies, including guidance and training to staff.
• The role holder will deliver value by providing specialized knowledge, clear direction, and recommendations on how to effectively manage risk. This includes supporting other locations to help make balanced and informed risk decisions. This makes it critical to have senior stakeholder engagement, liaison, and negotiation experience, along with strong communication skills, and an ability to create a compelling, yet simplistic vision, for others to follow.

RESPONSIBILITIES

Strategy

• Lead and manage the pan wide governance for client service resilience ensuring Resilience risks are managed and escalated as necessary.
• Provide and consult on risk forum, reviewing and writing papers, escalating key risk matters to NFRCs & other risk committees and forums

Business

• Provide input into relevant risk committees, resilience fora and self-assessment documents, as required.
• Drive risk, process, control simplification initiatives, including oversight of integration of resilience processes, risks and controls across the business and functions.

Processes

• Risk MI production (trackers, dashboards, key metrics) covering pan wide resilience processes.
• Curating M7 data and attributes, pan bank.
• Review the control activities as mandated by the CSR Policy and applicable Standards.
• Providing expertise to other OTCR teams on risk issues and events creation, tracking and management of issues and events to completion
• Risk & CFCC Service Catalogue Primary Responsibilities
• 1 | Framework Management
• 2 | Risk Appetite
• 3 | Risk Identification, Assessment & Management
• 4 | Governance
• 5 | Learning

People & Talent

• Lead through example and build the appropriate culture and values
• Set appropriate tone and expectations from team, working in collaboration with stakeholders, whilst upholding and reinforcing the independence of the second line
• Training and support in communicating complex technical concepts to internal and external stakeholders
• In addition, this role must work with Single Point of Contact (“SPOC”) coverage teams who face into the respective Business, Region, and Group Functions. This includes enabling the SPOC to provide effective risk oversight by providing:
• Advice in high risk and/or complex matters that require specialised knowledge. This includes providing expertise or deep technical knowledge to support decision making, including interpretation of relevant regulations, data and reports.
• Analysis of internal and external trends to identify and share early risk indicators with the SPOC teams.

Risk Management

• Ensure that all activities are in line with and support of the Operational, Technology & Cyber Risk Framework under the Group’s Enterprise Risk Management Framework.
• Review and assimilate the key principles of the Client Service Resilience Policy & Operational Resilience Standards including its key domains, controls and key roles and responsibilities.
• Ensure early identification and escalation of risks, issues, trends, and developments to line management and relevant stakeholders.

Governance

• Support the engagement with relevant Group Boards to demonstrate a robust strategic governance over resilience.
• Chief Product Owner for the resilience with risk and governance oversight ensuring appropriate prioritisation in delivering the strategic plan.

Regulatory & Business Conduct

• Displaying exemplary conduct and living by the Group's Values and Code of Conduct.
• Taking personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identifying, escalating, mitigating and resolving risk, conduct and compliance matters.

Key Stakeholders

Internal

• OTCR LT
• OTCR SME, Coverage and Central Functions
• First line T&O teams as Standard owners
• ERM Governance

External

• Regulators both central and country regulators as relevant

Other Responsibilities

• Do the right thing: Be brave, be the change; Think client; Live with integrity.
• Never Settle: Continuously improve and innovate; Simplify; Learn from your successes and failures.
• Better together: See more in others; How can I help? Build for the long term.

Our Ideal Candidate

• 7 plus years experience in risk management within the Banking industry.
• A rigorous and analytical approach to risk management
• Knowledge of the Business and its franchise and/or remit.
• Experience of business partnering, including the ability to synthesise and articulate complex and technical topics clearly to diverse audiences.
• Ability to manage a diverse and challenging stakeholder community / team.
• Proven experience with co-ordination of many dependencies in a complex, large-scale environment
• Specific strong competence in the use of Excel for analysis of complex data and PowerPoint for communication purposes
• Ideally the role holder will have specific experience of resilience risk management and OTCR frameworks and have an in-depth knowledge of some of the key organisational and operational challenges faced by a Second-Line Risk function. Experience of balancing cost targets with delivery need would also be beneficial.

Role Specific Technical Competencies

• Crisis Management
• Information and Cybersecurity Risk Management
• Emerging Technologies
• Resilience Risk
• Operational and Technology Risk Management
• Regulatory Environment – Financial Services
• Risk Management
• Vulnerabilities Assessment
• Manage People
• Manage Vendors
• Manage Change.
• Business Continuity and Crisis Management.
• Regulatory Compliance

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Job Overview:

The Business Development Director will be responsible for driving growth, expanding market presence, and establishing strategic partnerships in the education sector. This role requires a seasoned professional with over 10 years of experience, including a minimum of 5 years in a leadership capacity. The individual will lead efforts to identify new opportunities, build relationships with key stakeholders, and manage the overall business development strategy, with a focus on expanding educational programs and services.

Key Responsibilities:
-Develop and implement a comprehensive business development strategy to grow the company’s presence in the education industry.
-Identify and pursue new business opportunities, including potential partnerships with schools, educational institutions, and other key players in the sector.
-Build and maintain relationships with clients, partners, and industry stakeholders in education.
-Lead the negotiation and closing of major business deals and contracts related to education services and programs.
-Collaborate with the marketing and sales teams to create go-to-market strategies for new educational products and services.
-Analyze market trends and competitors in the education space to adapt business strategies accordingly.
-Represent the company at education-related conferences and events to build networks and increase visibility.
-Monitor and report on the success of business development activities, adjusting strategies as needed.


Requirements:
-Bachelor’s degree in Business, Education, Marketing, or a related field (Master’s preferred).
-Minimum of 10 years of professional experience, with at least 5 years in a leadership role within business development or education management.
-Proven track record of successful business development and revenue growth in the education sector.
-Strong leadership, communication, and negotiation skills.
-Ability to think strategically and make data-driven decisions.
-Strong network within the education industry and ability to build new connections quickly.
-Experience managing a team and working cross-functionally with other departments.
-Ability to thrive in a fast-paced, dynamic environment.

Responsibilities:

Design, detailing, specification preparation and construction oversight for the full range of Mechanical packages for design and build of advanced technology and life science projects
Determining and defining sustainability targets;
Review of the design of Mechanical systems, produced by other team members, for technical compliance with specified and contracted client/customer requirements;
Formulating and driving any necessary recovery plans relating to Design,Cost &Schedule
Representing Mechanical Department in monthly HOD Meetings;
Performs monthly department meetings and provides a status update on development of projects and business development;
Informs and updates on latest technical developments and codes/ standards updates in the industry in regards to Mechanical engineering
Attend monthly HOD Meeting
Mentoring of the Lead Engineers with the intent of securing properly trained personnel to ensure the continual expansion of the company.
Establishes and updates individual competency profile for each team member;
Creates development and training plan for each direct report;
Actively manages performance (goals, action plans and key performance factors);
Establishes succession management planning;

Requirements:

Degree in Mechanical Engineering
At least 10 years of Design and Construction experience in a high-tech industry or other multiple discipline orientated construction business
Experience in implementing change strategies internally
Experience in strategic and operational planning and implementation
Experience in process and project management

• Conduct consultative sales of client; s portfolio of B2B products to marketers in South East Asia Region
• Achieve annual, monthly, and quarterly sales targets [as defined on an annual basis.
• Identify methods to promote and accelerate achievement of sales goals in the region.
• Penetrate assigned accounts, including new business, renewals, and upsell opportunities.
• Manage ongoing relationships with enterprise accounts in the region.
• Negotiate pricing and contractual agreements.
• Build and manage a strong pipeline of potential clients sufficient to exceed annual sales goals.
• Act as a digital marketing consultant for enterprise and mid-market clients, staying abreast of digital marketing best practices and helping clients meet their revenue goals.
• Work collaboratively with our Customer Success team to ensure successful client onboarding and provide white-glove support.
• Collaborate with internal teams to ensure clients' ongoing success and satisfaction.
• Perform other duties and responsibilities as assigned.

• University Degree or equivalent experience.
• 7+ years of quota-carrying B2B sales experience, selling B2B digital marketing solutions to marketing leadership in large enterprise accounts.
• Proven history of meeting or exceeding annual targets in excess of $1.5 million USD.
• 2+ years of over-achieving sales quotas (top 10-15% of company).
• Strong track record of building positive internal relationships with sales support staff.
• A consultative sales style, with strong experience selling solutions in a fast-paced environment.

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Perform routine tasks under the supervision of registered nurses in a Home Care Setting .

• Care for the health, well-being and safety of elderly.
• Deliver nursing care needs for elderly.
• Prepare and conduct programme activities for elderly.
• Update Individual Care Plans and relevant records.
• Look after clients’ personal care needs and cleanliness.
• Support caregivers and volunteers in caring for clients.

Job Requirements:

• Degree in Nursing
• Minimum 2 years Singapore working experience in Nursing Home / Day Care Centre
• Good communication and interpersonal skills.
• Possess a passionate disposition to care for elderly.

Check out Aber Care website for more details.

Interested applicants may email your updated resume to [email protected].

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Reporting to the Senior Centre Manager/ Centre Manager (CM)/ Assistant Centre Manager (ACM)/ Senior Programme Executive (SPE), the Programme Executive (PE) works closely with the Centre in-charge to manage the daily operations of the assigned Eldercare Centre, so that it can fulfill its intended purposes as stipulated by the funders and LBSA.

Responsibilities:

Stakeholder Management

· Community Outreach – Assist in the execution of the Community Outreach Plan.

· Relationship Management - Engage community partners, build effective and sustainable

partnerships with them to serve the needs of the seniors.

· Recruitment of Members - Promote and advertise AAC programme to seniors in designate blocks

· Volunteer Management - Identify new volunteers, engage and support volunteers for activities

Day-to-Day Centre Operations

· Programmes and Activities - Assist in collecting data, planning, implementation and evaluation of

programmes

· Financial Reporting - Adhere to planned budget allocated to the Centre. Ensure proper

documentation of finance-related transactions

Other Duties

· Any other responsibilities as assigned by the SCM/ CM/ ACM/ SPE

Qualifications & Requirements:

· Related qualification in working with the elderly or in the social service sector

· At least 1 year of experience in direct operational work (especially in the area of Eldercare), such as

conducting and evaluating programmes/ activities; conducting of needs assessment

· Has some prior experience in stakeholder management, especially in working with community

partners

· Proficient in Microsoft Office

· Enjoy working with seniors and volunteers

· Good administrative skills

· Good problem solving skills

· Good interpersonal skills, a team player, yet able to work independently

· Good communications skills, preferably bilingual with dialects

A managing director of food and beverage is responsible for managing all operations related to food and drink within a business, oversee food and beverage products' production, sales and overall quality.

• Overall responsible for all operations components of the department to ensure efficiency and effectiveness of operations
• Responsible for the development and implementation of F&B's annual business plan and medium-long term strategies, as well as establishing key performance objectives to ensure that meet business targets and drives sustainable, profitable growth
• Provide strategic advice to the board and Chairperson so that they will have accurate view of the market and the company’s future
• Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times
• Communicate and maintain trust relationships with shareholders, business partners and authorities
• Oversee the company’s financial performance, investments and other business ventures
• Read all submitted reports by lower rank managers to reward performance, prevent issues and resolve problems
• Act as the public speaker and public relations representative of the company in ways that strengthen its profile
• Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth

Requirements and skills

• Proven experience as Managing Director or other managerial position in F&B industry
• Achievement of budgeted food sales, beverage sales, labor costs, and profitability.
• Timely analysis of Food & Beverage Prices about competition
• Thorough knowledge of market changes and forces that influence the company
• Strong understanding of corporate finance and measures of performance
• Familiarity with corporate law and management best practices
• Excellent organisational and leadership skills
• Development and maintenance of all department control procedures.
• Handle all Food and beverage inquiries and ensure timely follow-up on the same business day.
• Staff professional attitude and proper meeting of Company appearance and uniform standards.
• Standby for 24 hours
• Handle challenging and difficult situations.
• Ablity to work under pressure