Total 4 Manager public relations officer job vacancies in NLB Punggol Regional Library

· Responsible for managing the overall reduction of student attrition at GIIS Singapore and other locations in Singapore.

· All Global Care Officers (GCOs) in Singapore will report to this role.

· Lead the realignment of the GCO team to proactively engage with parents and students, addressing concerns and resolving issues.

· Manage the timely resolution of incoming complaints through Zendesk, myGIIS, phone calls, and other channels, ensuring adherence to targeted response times.

· Analyze withdrawal applications to identify reasons for student withdrawals and implement strategies to retain students.

· Collaborate with Country Leadership, Heads of Schools, Senior Academicians, and Geo Department Heads to address endemic issues and reduce root causes of dissatisfaction and withdrawals.

· Evaluate academic performance and customer satisfaction data to recommend improvements in academics, operations, and customer service.

· Optimize the complaint management system to reduce turnaround times (TAT) and efficiently resolve issues.

· Shall be responsible for hiring and on-boarding GCOs for customer service that are voice, IT and email support for customer interface

· Responsible for training and development of team

· Will lead a full customer relationship structure of supervisors and GCOs reporting to them

· Responsible for input and output parameters like number of GCOs active, calls and tickets handled, output of GCOs

· Responsible for day to day and running and management of customer relationship centre – centralized and decentralized

· Responsible for logistics and management of customer relationship centre

· Will report functionally to Country Director.

· Will part of Geo Leadership Team and sit in TMM.

§ Leads the recruitment, selection, orientation, and training in the GCO team

§ Builds and manages high performing teams within the geography by providing leadership, role clarity, training and career development

· Minimum 10 years of experience in the BPO or Customer Service sector.

· Experience in the service industry is essential; exposure to the education sector would be an advantage.

· Proven track record of managing large teams, including sub-leads, with around 100 customer service agents.

· Prior experience with reputable organizations or BPO companies is preferred.

· Demonstrated expertise in managing large-scale sales or customer service operations.

· Strong analytical skills with a focus on problem-solving and process optimization

Working Days: 5.5 days

• On-site

We are an industrial REIT Company listed on the Singapore Stock Exchange and with a well-established presence in Singapore. We are looking to strengthen our Investor Relations team, seeking for an Executive/Manager, Investor Relations.

Responsibilities:

• Formulate and implement strategic plans to foster strong ties with investors, analysts and the financial community.
• Develop relevant communications materials including press releases, presentations, websites and corporate collaterals, and manage both traditional and digital communication channels.
• Build long-term relationships with key stakeholders, strategic partners, investment community and the media.
• Oversee and in-charge of the company’s Annual Report, Sustainability Report, Annual General Meetings and Corporate Social Responsibility events.
• Any other duties assigned by the CEO

Requirements:

• Minimum 2 years of relevant working experience in dealing with corporate communications and media, as well as investors
• Degree holder in relevant studies
• Good communication, copywriting and editing skills with strong critical thinking skills.
• Event organization and planning skills.

We are looking out for someone with a keen eye on numbers and a heart to serve at The Helping Hand.

Role Description
This is a full-time hybrid role for a Senior Finance / Accounts Officer at The Helping Hand. The Finance / Accounts Officer will be responsible for financial planning, budgeting, forecasting, and reporting. They will also ensure compliance with financial regulations and provide recommendations to management on financial strategy to support business objectives.

Qualifications

• Bachelor's degree in Accounting, Finance or a related field
• 3 years of working experience in accounting or finance
• Strong knowledge of financial regulations and accounting principles in the social service sector, especially Charity Accounting Standards and FRS
• Demonstrated experience with financial planning, budgeting, forecasting, and reporting
• Excellent analytical, organizational, and problem-solving skills
• Effective communication and interpersonal skills
• Ability to work independently, as well as in a team-oriented, collaborative environment
• Professional certification, such as a ISCA, ACCA, CPA is a plus
  
  *Part timers who can commit at least 3 days a week are welcome to apply.
  

We are an industrial REIT Company listed on the Singapore Stock Exchange and with a well-established presence in Singapore. We are looking to strengthen our Investor Relations team, seeking for an Executive/Manager, Investor Relations.

Responsibilities:

• Formulate and implement strategic plans to foster strong ties with investors, analysts and the financial community.
• Develop relevant communications materials including press releases, presentations, websites and corporate collaterals, and manage both traditional and digital communication channels.
• Build long-term relationships with key stakeholders, strategic partners, investment community and the media.
• Oversee and in-charge of the company’s Annual Report, Sustainability Report, Annual General Meetings and Corporate Social Responsibility events.
• Any other duties assigned by the CEO

Requirements:

• Minimum 2 years of relevant working experience in dealing with corporate communications and media, as well as investors
• Degree holder in relevant studies
• Good communication, copywriting and editing skills with strong critical thinking skills.
• Event organization and planning skills.