Our client is the largest maritime safety company globally, setting the standard for innovation in design and engineering.

• Establish, maintain, and improve the Quality Management System (QMS) to meet regulatory and Class Approval requirements.
• Lead quality initiatives and promote a quality culture across the company, ensuring continuous performance improvement.
• Coordinate and conduct audits, report outcomes, and ensure corrective actions are implemented effectively.
• Support teams in conducting root cause analysis and incident investigations, and compile reports in accordance with regulatory standards.
• Train employees on QMS processes and ensure clear communication of quality procedures and responsibilities.
• Manage budgets for QMS projects, oversee licensing, and document quality approvals and procedures across allocated sites.

Requirements:

• Bachelor’s Degree in Engineering with ISO 9001: 2015 certification.
• At least of 5 years of experience in Quality Assurance and management in the aviation or marine industries.
• Completion of the CAAS M10/L11/L12 Examination and ability to interpret CMM, including Illustrated Part Listings (IPL).
• Experience collaborating with OEMs for capability expansion and familiarity with Lean, Kaizen, and 5S methodologies.
• Knowledge of relevant quality standards and regulations in the marine, defence, and aviation sectors, along with practical experience in Quality Management Systems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Core Responsibilities:

• Curriculum planning and professional matters, providing inputs and perspectives, and mentoring teachers in areas of pedagogy, delivery and use of tools and resources
• Setting the direction for parent partnership, community engagement and talent management
• Management and optimization of centre resources e.g., rostering, inventory management, controllable expenses
• Implementation of specific centre programs, initiatives and events
• Handle centre administrative matters

Requirements:

• Degree/Diploma in Early Childhood
• Diploma in Pre-school Education-Leadership is an added advantage but is not compulsory
• Demonstrated knowledge in curriculum and teaching pedagogy

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Esther Lim Suk Hui

R1872808

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Our client is a renowned global real estate player with a rich history and diverse business segments encompassing residential properties, commercial properties, hospitality, and serviced apartments, with operations worldwide.

They are looking to hire an IT Audit lead to complement their team based in Singapore. The role involves planning, executing, and reporting on IT audits, reviews, and advisory work, leveraging data analytics to identify control gaps and improve internal controls, with additional ad-hoc IT consultancy and investigative responsibilities.

They are keen to speak to experienced IT auditors who have a solid understanding of internal controls and corporate governance, strong analytical, problem-solving, and data intuition skills, and are proficient in data analytics techniques.

Certifications such as CISA, CISSP, CPA, and PMP are preferred. Experience with analytical/visualization tools such as R, SAS, ACL, Tableau; and databases such as Oracle, SQL is desirable.

If you are interested in the above opportunities, we look forward to your resume in discretion at James Yalung - [email protected], together with a Linkedin invitation to connect http://linkedin.com/in/jamesyalung

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

The Risk Policy Senior Officer is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.

Responsibilities:

• Manage global and more complex Fundamental Credit Review (FCR) report entities of consumer portfolios
• Assess quality of assigned portfolios, including identification and evaluation of emerging risks
• Assess effectiveness of the credit risk processes and standards of assigned entities to promote leading practices and identify opportunities for improvements
• Review and assess the appropriateness, completeness and usage trends of the credit risk components of the Risk Appetite framework for the assigned portfolios
• Provide autonomous assessment of the accuracy and appropriateness of risk ratings and classifications of the assigned portfolios
• Assess business/risk staffing models to ensure appropriate resources for assigned entities
• Ensure that Corrective Action Plans for assigned businesses are appropriate, monitored and duly validated addressing concerns resulting from FCR Reviews or Business Monitoring
• Ensure that FCR documents including the Credit Assessment Documents and the Fundamental Credit Review Reports meet quality and consistency standards
• Assists the FCR Region Head on regional and/or global tasks
• Keep FCR senior management informed of any concerns and/or emerging risks that may jeopardize their Review Entities
• Aids Quality Assurance activities as Subject Matter Expert
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years experience in Policies/Analytics/Decision Management
• Ability to think and make decisions in high risk scenarios, appropriately assessing a situation based on available data, experience, intuition, and judgment
• Work under pressure
• Able to handle prioritize
• Good project management skills
• Able to interface with various levels of management in Global/Region/Business and across functions
• Knowledge in consumer risk management credit cycle processes and asset product operations
• Candidates must have effective negotiation skills, a proactive approach in communicating. Risk issues, strength in sustaining autonomous views

Education:

• Bachelor’s/University degree, Master’s degree preferred

Are you an experienced and motivated leader looking to make an impact in a dynamic contact centre environment? We are seeking a Contact Centre Team Lead to join our team and play a pivotal role in driving operational excellence and team success.

Key Responsibilities:

• Assist the Operations Manager in overseeing the day-to-day operations of the contact centre.
• Provide coaching and training to team members to ensure consistent performance and development.
• Conduct regular transaction monitoring and call reviews to uphold quality standards and compliance with procedures.
• Develop and implement training plans to address skill gaps and enhance team capabilities.
• Ensure fair and consistent performance management, including addressing performance lapses with appropriate measures.
• Collaborate across departments to optimize business processes and improve efficiency.
• Achieve operational targets within budget and service level agreements.
• Prepare and deliver daily, weekly, and monthly client reports, including monthly business reviews.
• Perform other ad hoc duties as assigned.

Job Requirements:

• A Diploma or higher qualification.
• At least 2 years of supervisory experience, preferably in a contact centre or customer service environment.
• Tech-savvy with proficiency in Microsoft Office (Word, PowerPoint, Excel).
• Strong interpersonal and communication skills, with a creative and solutions-driven mindset.
• Positive attitude with the ability to motivate teams to achieve business objectives.
• Demonstrated leadership and people management skills.
• Thrives in a dynamic, fast-paced, and team-oriented environment.

Why Join Us?

• Be part of a collaborative and innovative work culture.
• Opportunities for career development and growth.
• Contribute to meaningful business outcomes in a supportive environment.

If you’re passionate about leading teams and delivering exceptional results, we’d love to hear from you! Apply now and take the next step in your career.

**We regret to inform that only shortlisted candidates would be notified

Interested applicants may send their resume to [email protected] or click APPLY NOW

Talentvis Singapore Pte Ltd | EA License No: 04C3537
EA Personnel Name: Ong Hui Shan (Gwen) | EA Personnel No: R1767800

Customer Service Team Lead / Manager

(Order Management & Logistics)

• Working Days: 5 days (Mon-Fri)
• Working Timing: 830am – 530pm
• Working Location: Harbourfront
• Starting Salary: S$ 4,000 - 6,000

Job Summary

The Customer Service Team Lead oversees the order management process, ensuring excellent customer service delivery. This role manages a team, coordinates with various departments, and enhances customer satisfaction.

Key Responsibilities

• Provide hands-on support for the full order-to-cash function across multiple countries.
• Lead and manage the order management team, ensuring efficient workflow and high-quality customer service.
• Develop and implement order management policies to improve efficiency and accuracy.
• Collaborate with various teams to ensure timely fulfillment of customer orders.
• Review key performance indicators (KPIs) and recommend changes for continuous improvement.
• Ensure adherence to compliance and regulatory requirements.

Job Requirement:

• 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
• Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes
• Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Responsibilities:

• Oversee daily operations of the front-of-house team, ensuring exceptional guest service.
• Train and mentor staff in customer service excellence and operational procedures.
• Manage scheduling, resolve conflicts, and maintain high team morale.
• Enforce hygiene and safety standards across all service areas.
• Collaborate with management to enhance service quality and efficiency.
• Handle escalated guest inquiries and ensure satisfactory resolutions.

Requirements:

• Proven experience in a leadership role within hospitality or F&B.
• Strong leadership, communication, and organizational skills.
• Knowledge of food safety regulations and customer service best practices.
• Ability to inspire and lead a team in a fast-paced environment.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Tay Shiong Luan | EA Personnel No.: R23115166

**Join Our Airport Team!**

Are you passionate about aviation? We're hiring for various roles in different airport departments, including ground operations, customer service, and logistics. If you love working in a fast-paced environment and want to be part of the action, apply now and join us!

You will have the choice to pick either one of the departments to join -

Department & Job Responsibilities:

1. Apron (Baggage)
   Supervise baggage operations to ensure timely dispatch to aircraft according to airline requirements and aviation authority guidelines.
2. Apron (Load Control)
   You will manage the Weight & Balance tasks for departing flights at the airport. Your main job is to ensure that the aircraft’s weight is within safe limits and properly balanced. You’ll also prepare the Loadsheet and related documents, following IATA regulations. This includes doing pre-load calculations, planning the load distribution, giving loading instructions on time, and providing the Loadsheet to pilots before takeoff.
3. Apron (Ramp)
   Ground operations standards are essential for ensuring the efficient and safe arrival and departure of aircraft. In this role, you will supervise flight handling and manage ramp operations to ensure smooth and seamless aircraft handling.
4. Apron (Maintenance Center)
   Plan, schedule, and oversee workshop maintenance for GSE and/or vehicles to meet production targets. Manage in-house teams and/or outsourced contractors, including shift supervisors and shift planning.
5. Passenger Services (CSO)
   Lead a small team in daily operations, ensuring a positive passenger experience through key decision-making. Guide and mentor staff while maintaining high service and discipline standards. Ensure compliance with safety, security, and operating procedures. Assist the Duty Manager with staff deployment based on agreed service standards.

Salary & Remuneration:

• Basic salary from $2,500+
• Shift allowances/OT component (up to $500)
• Joining Bonus $5,000
• Annual AWS & Performance bonus (If any)
• OT applicable

Requirement:

• Open to Locals only
• Possess minimally a Diploma in any field
• Able to work rotating shift / 6 days per week
• Able to speak English proficiently

More info:

• Location at Singapore Changi Airport T1-4
• 6 days per week including weekends/PH (based on scheduled roster)
• Transport provided beyond midnight

Interested applicants please click apply now!

Hey Rocket Pte. Ltd. (EA 21C0816)
Tan Zi Jian (R23116456)

Working Days: 5 days (Mon-Fri)

Working Timing: 830am – 530pm

Working Location: Harbourfront

Starting Salary: $4000 - $6000

The Customer Service Team Lead (or Manager) is responsible for overseeing the order management process and ensuring exemplary customer service delivery. This role entails managing a team of order management representatives, coordinating with various departments to streamline order processing, manage periodic reporting requirement and enhancing customer satisfaction.

Key Responsibilities:

• Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
• Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary.
• Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.
• Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.
• Collaborate with sales people, inventory team, production plants, external logistics partners, system support to ensure timely fulfilment of customer orders.
• Review and refresh key performance indicators (KPIs) on internal team and external partners.
• Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.
• Ensure adherence to compliance and regulatory requirements in order processing.

Job Requirement:

• Degree/Professional certificate in a related field preferred.
• 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
• Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes
• Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Customer Service Team Lead / Manager

(Order Management & Logistics)

• Working Days: 5 days (Mon-Fri)
• Working Timing: 830am – 530pm
• Working Location: Harbourfront
• Starting Salary: S$ 4,000 - 6,000

Job Summary

The Customer Service Team Lead oversees the order management process, ensuring excellent customer service delivery. This role manages a team, coordinates with various departments, and enhances customer satisfaction.

Key Responsibilities

• Provide hands-on support for the full order-to-cash function across multiple countries.
• Lead and manage the order management team, ensuring efficient workflow and high-quality customer service.
• Develop and implement order management policies to improve efficiency and accuracy.
• Collaborate with various teams to ensure timely fulfillment of customer orders.
• Review key performance indicators (KPIs) and recommend changes for continuous improvement.
• Ensure adherence to compliance and regulatory requirements.

Job Requirement:

• 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
• Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes
• Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.

Apply now for Interview arrangement

Daniel Wong | Senior Consultant | Reg No: R2095781

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Responsibilities

• Engage and strengthen the capability and effectiveness of the team comprising HR Business Partners and HR Generalists.
• Build relationship as a trusted HR advisor with senior stakeholders and managers in the assigned Colleges/Schools/Centres, including display of strong professional credibility;
• Develop intimate knowledge of business needs of the assigned Colleges/Schools/Centres, translate business agenda into a HR agenda and ensure HR programmes are fit for purpose;
• Collaborate with the Dean, School Chairs, Centre Directors, HR Business Partners at College/Schools level, HR Centre of Excellence and NTU Shared Services – HR (NSS-HR) to develop and deliver HR solutions to address business needs;
• Provide professional advice on the interpretation of HR policies and procedures, employment legislation, performance management, recruitment and rewards strategies;
• Educate the People Managers and employees on policy/ system changes and implications, as well as understand and gather their feedback and inputs;
• Lead the team in the planning and implementation of HR programmes and continuous improvement projects for three job family groups – Faculty, Researchers and Administration staff of the assigned Colleges;
• Lead the launch and management of the Annual Performance Management cycle and oversee the facilitation of the University’s central performance review meetings for the Leadership Team and stakeholders of the Colleges/ Schools/ Centres;
• Provide expert advice and support employee relations matters, conflict, disciplinary matters, unsatisfactory performance; and
• Lead and manage projects and programmes assigned.

Requirements

• At least 12 years of relevant HR experience, including at least 5 years in a supervisory/leadership position
• Excellent communications and interpersonal skills with strong ability to engage and influence stakeholders at various levels
• Strategic mindset and perspective, comfortable with ambiguity with the ability to diagnose current state, anticipate future needs and recommend forward approaches.
• Good understanding and practical application of local employment law and HR practices, and familiar with the emerging HR trends
• Collaborative, agile and resourceful
• Comfortable in operating in a matrix structure, as well as a fast-paced and constantly changing environment
• Resourceful and possess strong initiative to drive changes
• Strong mindset for continuous improvement and service excellence

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO Mobile.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy : https://www.persolkelly.com.sg/policies.

You acknowledge that you have read, understood, and agree with GO’s Terms of Use, https://go.persolkelly.com/Tac and the Privacy Policy.

If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

EA Reg. ID: R22109658 (Teng Yong Yao)

EA License No.: 01C4394

Contract period: 1 year (Renewable)
Work location: Tuas
Work Hours: 5.5 days
Salary: Up to $8.5k + Bonus

Roles and Responsibilities:

• On behalf of the Owner’s Engineer (OE), the T&C Lead Engineer shall support the T&C Manager for overseeing all testing and commissioning activities of the IWMF Contractors, including the coordination of testing and commissioning activities of stakeholders.
• The T&C Lead Engineer shall support the T&C Manager to lead the OE’s proposed testing and commissioning team and coordinate with its Resident Site
• Supervision (RSS) Team and OE’s design team as well as the Contractors to review the development of the Contractors testing and commissioning plan and the Contractors execution of their plan in order to achieve the Project milestones for each of the EPC Contracts (EPC Package 1 – Waste to Energy/Materials Recovery Facility and EPC Package 2 – Sludge Incineration Facility/Food Waste Treatment Facility).
• The T&C Lead Engineer shall support the T&C Manager to oversee the whole of each Contractors testing and commissioning activities, and the interfaces between EPC1 and EPC2 and TWRP as relevant, which should commence from dry/cold to hot commissioning to successful completion of entire commissioning process and trial run, including optimisation of plant operation with the Contractors and O&M teams.
• Participate as required by the T&C Manager in regular T&C Coordination Meetings with the Contractor and/or Other Contractors on adjacent sites (that is attended by Client representatives or similar others also)
• Any other matters that may from time to time be delegated by the T&C Manager.
• The OE’s T&C Lead Engineers are estimated to be mobilised to site at least 6 months prior to the commencement of actual testing and commissioning by the Contractor in order to familiarise themselves with the Works and the Contractors plans for the T&C and the expectations of the Client.

Requirements:

• The T&C Lead Engineers shall have at least 5 years of hands-on relevant experience in testing and commissioning (and operation) of large scale solid waste management projects (Waste to Energy - WTE, sludge incineration, materials recovery and food waste treatment), OR experience with large scale industrial/process/utilities projects (i.e. waste, water, oil & gas, power) testing and commissioning.
• The T&C Lead Engineer to have a relevant engineering degree or certification.

Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile > https://go.persolkelly.com/job/apply/

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394

• Reg. R24124631 (Moh Cheng' En, Desean)

Job Description

• Industry/ Organization Type: Precision Manufacturing
• Position Title: Lead Engineer (Engineering Design department)
• Working Location: Zhuhai, China
• Working Hours: 5 Days, Mon-Fri (8 am-5.30 pm)
• Salary Package: Basic Salary (Up to￥30K) + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Coordinate and align the Engineering teams and resources with the objective of “Design for Manufacturing” to achieve product leadership in the related industry.
• Understand, communicate, and manage the core needs of customers’ design and their requirements.
• Offer cooperation and support on Engineering needs as required by other departments.
• Operate as a team player with the ability to collaborate with other Department Heads in achieving corporate objectives.
• Lead engineering initiatives to ensure product designs are optimized for manufacturing and industry leadership.

APPLY NOW!!!

• Degree in Mechanical Engineering or its equivalent.
• Minimum 10 years of relevant working experience in the related industry.
• Excellent communicator with strong organizing and leadership skills.
• Knowledgeable in material substrates such as elastomer (Silicone rubber), plastics and metal.
• Hands-on experience with Pro-E Creo and Unigraphics (NX)/ AutoCAD software.
• Exposure to managing Product Development of component parts relating to Silicone Rubber, Plastics and Metal (any 2 out of 3 required substrates is acceptable) with client’s 2D/ 3D drawings.
• Possess some secondary process and tooling knowledge.
• Good rapport in interfacing and negotiating with local and global customers on Product and Engineering Development.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to anraduscn.researcher01(at)gmail.com. Please indicate #67118 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Description

• Industry/ Organization Type: Precision Manufacturing
• Position Title: Lead Engineer (Engineering Design department)
• Working Location: Zhuhai, China
• Working Hours: 5 Days, Mon-Fri (8 am-5.30 pm)
• Salary Package: Basic Salary (Up to￥30K) + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Coordinate and align the Engineering teams and resources with the objective of “Design for Manufacturing” to achieve product leadership in the related industry.
• Understand, communicate, and manage the core needs of customers’ design and their requirements.
• Offer cooperation and support on Engineering needs as required by other departments.
• Operate as a team player with the ability to collaborate with other Department Heads in achieving corporate objectives.
• Lead engineering initiatives to ensure product designs are optimized for manufacturing and industry leadership.

APPLY NOW!!!

• Degree in Mechanical Engineering or its equivalent.
• Minimum 10 years of relevant working experience in the related industry.
• Excellent communicator with strong organizing and leadership skills.
• Knowledgeable in material substrates such as elastomer (Silicone rubber), plastics and metal.
• Hands-on experience with Pro-E Creo and Unigraphics (NX)/ AutoCAD software.
• Exposure to managing Product Development of component parts relating to Silicone Rubber, Plastics and Metal (any 2 out of 3 required substrates is acceptable) with client’s 2D/ 3D drawings.
• Possess some secondary process and tooling knowledge.
• Good rapport in interfacing and negotiating with local and global customers on Product and Engineering Development.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to anraduscn.researcher01(at)gmail.com. Please indicate #67118 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Customer Service Team Lead

• Working Days: 5 days (Mon-Fri)
• Working Timing: 830am – 530pm
• Working Location: Harbourfront
• Starting Salary: $4000 - $6000

Key Responsibilities:

• Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
• Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary.
• Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.
• Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.
• Collaborate with sales people, inventory team, production plants, external logistics partners, system support to ensure timely fulfilment of customer orders.
• Review and refresh key performance indicators (KPIs) on internal team and external partners.
• Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.
• Ensure adherence to compliance and regulatory requirements in order processing.

Job Requirement:

• Degree/Professional certificate in a related field preferred.
• 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
• Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes
• Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.