Total 943 qa specialist job vacancies in SG - Tuas, Singapore

Responsibilities:

• Ensure brand integrity, messaging, and strategy consistency across campaigns and the marketing funnel.
• Create and manage digital marketing strategies to drive leads and enhance online presence.
• Track, measure, and report digital campaign performance against ROI goals.
• Coordinate with media outlets for brand-appropriate coverage opportunities.
• Research trends, brainstorm new ideas, and develop engaging content.
• Collaborate with internal teams to optimize ads for keywords, objectives, and budget.
• Contribute to product positioning, marketing strategy, and product naming.
• Manage social media accounts (Instagram, Facebook, TikTok, YouTube) to boost brand awareness and engagement.
• Update marketing materials, maintain content databases, and collaborate with regional marketing teams.

Requirements:

• Degree in Marketing/Communications or equivalents.
• Minimum 1 years of related working experience.
• Interest in skin care, wellness and healthcare products.

_______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Job Description:

• Ensure the machine is working correctly, and calibrating the machine to ensure proper measuring.
• Perform incoming, in-process and final inspection as per customer requirement.
• Maintain calibration record of measuring equipment.
• Document inspection results by completing reports and logs.
• Maintain safe and healthy working environment by following standards and procedures.
• Raise non-conformance report if necessary.

Job Requirements:

• NITEC/Higer NITEC in Precision Engineering.
• 2 -3 years of relevant QC experience in a manufacturing environment and knowledge.
• Able to interpret technical/mechanical drawings of geometrical dimensioning and tolerance.
• Able to perform CMM measurement; preferably with Wenzel or Zeiss.

Primary Function

You will manage all quality assurance and quality control work scope of a construction project and ensure that all assigned jobs and documentations are in order and completed on time in accordance with project requirements.

Key Responsibilities:

• Conduct regular inspections and monitor subcontractors' work to ensure compliance with company standards, procedures, and codes where applicable
• Maintain work performance records, inspection records and other related items
• Coordinate QC inspection schedules with clients and other relevant parties
• Conduct internal/external quality control audits
• Control all non-conformance reports and undertake remedial actions
• Develop and prepare work method statements
• Prepare weekly and monthly QA/QC reports
• Participate in QA/QC meetings with client, subcontractors and project team

Prerequisites:

• Diploma/Degree in Mechanical Engineering
• Minimum 5 years of relevant work experience in construction projects
• Knowledge of QC inspection standards, procedures and applicable codes
• Must be independent, meticulous and organised
• Able to communicate effectively in English, both orally and in writing
• Strong commitment to safety
• Willing to work long hours

Job Responsibilities

• Liaison between clients, overseas office/agents, sub-contractors, carriers/co-loaders and internal departments to ensure smooth handling of shipments;
• Managing and coordinating Sea Import/Export shipments including ISO Tanks;
• Arranging & creation of booking in the system, checking & confirming of schedule availability once received from customers;
• Coordinating and resolve shipment issues;
• Timely preparation of documentation (S/I, BL, Invoice, Packing List, Permits & Pre-alert) to customers, carriers/co-loaders, transport team, warehouse team & overseas offices;
• Ensure information are updated in internal systems correctly & timely;
• Follow up with customers, warehouse & oversea offices on any short-landed, over-landed, damaged or discrepancy cargo;
• Cost verification;
• Updating of customers’ shipment monitoring sheet if required;
• Any other tasks assigned by the superior.

Job Requirement

• Relevant work experience will be advantageous.
• Possesses excellent communication and interpersonal skills.
• Able to perform in fast-paced environment and meet deadlines.
• Possess good analytical skills and team player.
• Able to work with initiative

No Deviation is a provider of patient-centric solutions for the pharmaceutical industry, and we are currently seeking individuals who are passionate about joining our team. Our areas of expertise include engineering consultancy, Commissioning Qualification Validation (CQV), as well as Quality, Compliance, and Regulatory services.

We strongly uphold our core values of Empathy, Integrity, and Transparency, and we strive to create a collaborative, innovative, and inclusive work environment that fosters personal growth and development.

By joining our team, you will have the opportunity to make a meaningful impact in the pharmaceutical industry while advancing your career.

Scope & Responsibilities:

• Provide guidance and direction on commissioning/qualification activities.
• Assist in change control assessments and reviews.
• Conduct laboratory computer system data integrity assessments and reviews.
• Lead the setup, configuration, and deployment of the LIMS system within the QC department.
• Work closely with QC and IT teams to ensure that the LIMS meets all operational and regulatory requirements.
• Customize LIMS workflows, forms, and reports to align with specific QC processes.
• Develop and execute qualification and validation protocols for the LIMS, ensuring compliance with relevant regulations (e.g., FDA 21 CFR Part 11).
• Perform system validation and testing to ensure the LIMS functions as intended.
• Document all qualification and validation activities in accordance with regulatory standards.

Qualifications:

• Bachelor's degree in a relevant field (Chemistry, Biochemistry, Engineering, or similar).
• Minimum of 3-5 years of experience in QC within a regulated industry (e.g., pharmaceuticals, biotechnology).
• Proven experience in LIMS implementation, configuration, and validation.
• Strong understanding of qualification and validation processes in a GMP/GLP environment.
• Proficiency in LIMS software (e.g., LabWare, STARLIMS, SampleManager) and laboratory automation.
• Excellent project management and organizational skills.

Job Description

· Responsible for troubleshooting, repairing, and servicing production machineries, equipment, systems, and infrastructures.

· Responsible to ensure machinery and equipment runs smoothly and reliably. Minimize machine downtime.

· Able to perform Preventive and Predictive TPM.

· To be able to monitor and control maintenance costs.

· Dealing with emergencies, unplanned problems, and repairs of machines breakdown

· Using Root cause analysis tool to analyze the cause of the breakdown.

· Maintains safe and clean working environment by complying with procedures, rules, and regulations.

· Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

· Contributes to team effort by accomplishing related results as needed.

· To liaises with external contractor work.

Requirements

· Able to work 3 Rotative Shifts / Weekends.

· Candidate must possess at least minimum NiTEC in Engineering (Electrical/Electronic/Mechanical/Mechatronic)

Advantageous if experienced working with:

· PLC's, HMI's systems e.g., Siemens, Omron, Keyence.

· Production equipment and CNC machines

· Hydraulic/pneumatic controls, actuators, ball-screw and slide assembly and spindle repairs.

· Able to read, interpret machine drawings, procedures, Electrical / Mechanical schematics, drawings, wiring / block diagrams.

Job Description

Accounts Payable

1. Responsible for the company’s Accounts Payable functions.

2. Maintain record-keeping for Accounts Payable, supported by the comprehensive documentations.

3. Inputting data for Accounts Payable and handling payment run processes.

4. Conduct reconciliation for Accounts Payable and intercompany transactions.

5. Manage vendor relationships, handle queries and resolve payment issues.

6. Ensure compliance with company policies and procedures, as well as internal controls.

7. Provide support for monthly financial closure and annual financial audit responsibilities.

8. Maintain a high level of accuracy and attention to detail.

9. Any other adhoc duties as assigned by department manager.

Quality Assurance

1. Timely & accurately record of transactions into SAP

2. File management

3. Ensure operation transactions are done in compliance with company policy

Job Requirements

• Diploma in Accountancy.
• Possess high integrity with good interpersonal, verbal and written communication and negotiation skills .
• Positive attitude with strong mindset and must be a good team player in a fast paced environment.
• High attention to detail who is meticulous, attentive and proactive.
• Focus on quality and good in commercial skills.

Responsibilities:

• Reviews technical specifications, drawings, procedures, and standards pertaining to project requirements
• Prepares and reviews the project quality documents, procedure, ITP
• Reviews drawings, documents, and weekly update drawing register form documents controller and distribute to project Quality Assurance personnel.
• Administrates the project's internal quality audit to ensure compliance with the project quality plan.
• Monitors the inspection and documentation activities of the Quality Assurance Inspector to ensure compliance with the inspection test plan and project quality requirements
• Resolves quality-related issues arising from subcontractor and in-house production
• Ensures protection and preservation of various systems
• Ensures updates on electrical completion and mechanical completion progress in the project database
• Assigns the systems to be tested by the various supervisors and technicians involved in the operation
• Reviews the quality work processes to enhance efficiency and productivity
• Coordinates the testing and commissioning requirements with Engineering, Project Manager, Quality Assurance Department, and vendors
• Reports non-conformance and issue improvement notes where necessary
• Any other assigned duties and responsibilities

Requirements:

• Degree in Naval Architecture, Marine and Offshore or Electrical Engineering
• Minimum 3 years of relevant experience in Quality Assurance working experience, and the offshore or marine industry

Our Address and Working Hours:

Seatrium (SG) Pte. Ltd.

(Tuas Yard)

Pioneer Sector 1, Singapore 628437

(Islandwide transport provided)

Mon - Thur: 8:00am - 5:15pm

Fri: 8:00am - 4:30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium (SG) Pte. Ltd. and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

Responsibilities:

• Ensure brand integrity, messaging, and strategy consistency across campaigns and the marketing funnel.
• Create and manage digital marketing strategies to drive leads and enhance online presence.
• Track, measure, and report digital campaign performance against ROI goals.
• Coordinate with media outlets for brand-appropriate coverage opportunities.
• Research trends, brainstorm new ideas, and develop engaging content.
• Collaborate with internal teams to optimize ads for keywords, objectives, and budget.
• Contribute to product positioning, marketing strategy, and product naming.
• Manage social media accounts (Instagram, Facebook, TikTok, YouTube) to boost brand awareness and engagement.
• Update marketing materials, maintain content databases, and collaborate with regional marketing teams.

Requirements:

• Degree in Marketing/Communications or equivalents.
• Minimum 1 years of related working experience.
• Interest in skin care, wellness and healthcare products.

_______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Responsibilities:

• Your primary role is to handle the planning and design of Civil and Geotechnical engineering works.
• Preparation of design calculations and technical drawings for Civil and Geotechnical Engineering projects.
• Determine operation requirements and improve production process.
• Assist with cost analysis, address operation related issues.
• Develop and/or maintain operation method, systems and processes.

Requirements:

• Bachelor Degree in Civil Engineering. Master Degree in Geotechnical Engineering or 2 years relevant experience will be an added advantage.
• Knowledge in application of Civil and Geotechnical Engineering design software.
• Reasonable command of English expected.

Job Description:

• Ensure the machine is working correctly, and calibrating the machine to ensure proper measuring.
• Perform incoming, in-process and final inspection as per customer requirement.
• Maintain calibration record of measuring equipment.
• Document inspection results by completing reports and logs.
• Maintain safe and healthy working environment by following standards and procedures.
• Raise non-conformance report if necessary.

Job Requirements:

• NITEC/Higer NITEC in Precision Engineering.
• 2 -3 years of relevant QC experience in a manufacturing environment and knowledge.
• Able to interpret technical/mechanical drawings of geometrical dimensioning and tolerance.
• Able to perform CMM measurement; preferably with Wenzel or Zeiss.

Salary range: SGD 81k - 114k per annum + RSUs / MYR 85k - 132k per annum + RSUs

This role is located in Singapore / Kuala Lumpur.

A bit about the role:

As a member of the APAC Compliance team, you will work closely with Compliance Officers, Product, Operations and other teams to develop and implement testing and monitoring plans for our diverse region. 

Building trust 

• Manage and perform processes and controls testing - scoping the review, conducting the assessment and collaborating with teams to resolve findings.

• Proactive communication of gaps and risks as well as proposing solutions as to how processes and controls can be strengthened.

• Validate the effectiveness of regulatory controls to build a trusted relationship with key stakeholders. 

Strengthening the regulatory compliance framework

• Support regulatory and financial crime compliance monitoring and testing projects in APAC.

• Proactively monitor compliance health in the markets using data and visualisation tools.

• Design meaningful and timely compliance indicators that enable internal teams and Board of Directors to analyse and assess our compliance health.

As part of the Compliance Assurance team in APAC, you’ll be able to develop and implement compliance testing and monitoring plans for different markets throughout APAC and provide assurance to key stakeholders on our processes/controls by collaborating with other teams. 

This role will give you the opportunity to:

• Develop an in-depth knowledge of Wise’s business and get to know teams across Wise as you work with them to understand the product and regulatory framework. 

• Champion compliance through monitoring and testing by designing and executing a monitoring and testing plan for the region, sharing findings with your tribe and work together to strengthen our compliance program across our Asia/Pacific markets.

• Take on and own new projects that arise in any area of the compliance programme on a project basis. Take a problem-solving approach, whether designing a new process to be implemented or driving an effort for multiple teams to work together to remediate control gaps or process enhancements. 

• Global cross team collaboration projects with focus on delivering impact for our fast growing APAC markets - Australia, Hong Kong, Japan, Malaysia, Singapore, Indonesia, Philippines and New Zealand.

Join a leading education provider at the forefront of innovation, offering dynamic programs in Robotics, STEM, Coding, and Artificial Intelligence.

Their mission? To ignite a passion for these cutting-edge fields and equip students for success in a tech-driven world.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: Let us handle the logistics while you focus on showcasing your expertise.
• Direct Communication: Receive timely updates and clear guidance throughout the application process.
• Personalized Advice: Leverage our insights to present your strengths and secure the role.

Role Overview

As a Centre Development & Communication Specialist (Robotics Education), you will play a key role in ensuring the smooth day-to-day operations of our Jurong East Centre, while occasionally supporting the Punggol branch. This is a hands-on role where you’ll assist both students and parents, providing exceptional service in a dynamic, technology-focused environment.

Key Responsibilities

• Manage enquiries from students and parents in person, via phone, or email.
• Maintain accurate records and documentation for the center.
• Assist in scheduling, inventory management, and general administrative duties.
• Support trainers and ensure smooth coordination between staff and students.
• Occasionally travel to other locations for meetings or to cover absent staff.
• Work on weekends, as this is the busiest period.

Who We Are Looking For

• Excellent customer service skills and a friendly, approachable demeanor.
• Strong organizational skills with the ability to multitask.
• Proficient in English (spoken and written).
• Experience in administrative roles is an advantage.
• Familiar with MS Office (Word, Excel) and Google Drive.
• Comfortable working both independently and as part of a team.
• Willingness to work on weekends and occasionally travel to other centres for work.

Working Hours

• 5½-Days' Work Week: Weekdays (Mon, Thu, Fri) from 1:00 PM – 8:00 PM; Tuesday from 1:00 PM – 4:00 PM.
• Weekends (Sat & Sun) from 8:30 AM – 6:00 PM.
• One-hour break on weekends and 30-minute breaks on other weekdays (except Tuesday).

Join a team where your experience is valued, and your passion for education can truly flourish!

EA Registration No.: R23111820 (Ben Chang)

EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Join a leading education provider at the forefront of innovation, offering dynamic programs in Robotics, STEM, Coding, and Artificial Intelligence.

Their mission? To ignite a passion for these cutting-edge fields and equip students for success in a tech-driven world.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: Let us handle the logistics while you focus on showcasing your expertise.
• Direct Communication: Receive timely updates and clear guidance throughout the application process.
• Personalized Advice: Leverage our insights to present your strengths and secure the role.

Role Overview

As a Centre Development & Communication Specialist (Robotics Education), you will play a key role in ensuring the smooth day-to-day operations of our Jurong East Centre, while occasionally supporting the Punggol branch. This is a hands-on role where you’ll assist both students and parents, providing exceptional service in a dynamic, technology-focused environment.

Key Responsibilities

• Manage enquiries from students and parents in person, via phone, or email.
• Maintain accurate records and documentation for the center.
• Assist in scheduling, inventory management, and general administrative duties.
• Support trainers and ensure smooth coordination between staff and students.
• Occasionally travel to other locations for meetings or to cover absent staff.
• Work on weekends, as this is the busiest period.

Who We Are Looking For

• Excellent customer service skills and a friendly, approachable demeanor.
• Strong organizational skills with the ability to multitask.
• Proficient in English (spoken and written).
• Experience in administrative roles is an advantage.
• Familiar with MS Office (Word, Excel) and Google Drive.
• Comfortable working both independently and as part of a team.
• Willingness to work on weekends and occasionally travel to other centres for work.

Working Hours

• 5½-Days' Work Week: Weekdays (Mon, Thu, Fri) from 1:00 PM – 8:00 PM; Tuesday from 1:00 PM – 4:00 PM.
• Weekends (Sat & Sun) from 8:30 AM – 6:00 PM.
• One-hour break on weekends and 30-minute breaks on other weekdays (except Tuesday).

Join a team where your experience is valued, and your passion for education can truly flourish!

EA Registration No.: R23111820 (Ben Chang)

EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Responsibilities:

• Ensure brand integrity, messaging, and strategy consistency across campaigns and the marketing funnel.
• Create and manage digital marketing strategies to drive leads and enhance online presence.
• Track, measure, and report digital campaign performance against ROI goals.
• Coordinate with media outlets for brand-appropriate coverage opportunities.
• Research trends, brainstorm new ideas, and develop engaging content.
• Collaborate with internal teams to optimize ads for keywords, objectives, and budget.
• Contribute to product positioning, marketing strategy, and product naming.
• Manage social media accounts (Instagram, Facebook, TikTok, YouTube) to boost brand awareness and engagement.
• Update marketing materials, maintain content databases, and collaborate with regional marketing teams.

Requirements:

• Degree in Marketing/Communications or equivalents.
• Minimum 1 years of related working experience.
• Interest in skin care, wellness and healthcare products.

_______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Key Responsibilities

• Interface with the second and third lines of defense and will be the single point of

contact (working with first line) for all risk, audit and regulatory related matters.

• Collaborate with second line of defense to implement and drive strategic initiatives to

enhance the firm's technology risk management capabilities and awareness, in line

with industry best practices and the firm's standards and regulatory requirements.

• Identify and escalate emerging and upstream technology risks through execution of

the Firm’s risk management framework tools, including risk event management,

reporting, and action plan tracking.

• Provide advisory to stakeholders and constituents regarding their IT/security

obligations, facilitating acceptable outcomes.

• Liaise with diverse teams to drive and conduct regulatory and IT compliance self-

assessment programmes, risk awareness trainings and so on.

• Liaise with diverse teams to perform risk and control self-assessment (RCSA) testing,

gathering and validating KRIs, dealing with incidents, availability management, etc.

• Partner and work with internal stakeholders to review, identify, streamline and

implement process improvements with regards to IT and cyber risk management.

• Manage IT related audits, regulatory inspections (including regulatory meeting and

request for information).

• Review audit findings with key stakeholders to determine action plans and verify

remedial solutions for closure.

• Communicate and provide guidance of new IT related policies, standards to relevant

stakeholders.

• Provide advice on IT and cyber risk management matters as required.

• Prepare ad-hoc and periodic regulatory and management reports

• Ability to innovate, automate and strategize as required.

Requirements

• At least 7 years of experience in IT Governance or risk management with 3 to 5 years of

relevant experience specifically in IT Governance and/or Risk management.

Key Responsibilities

• Interface with the second and third lines of defense and will be the single point of

contact (working with first line) for all risk, audit and regulatory related matters.

• Collaborate with second line of defense to implement and drive strategic initiatives to

enhance the firm's technology risk management capabilities and awareness, in line

with industry best practices and the firm's standards and regulatory requirements.

• Identify and escalate emerging and upstream technology risks through execution of

the Firm’s risk management framework tools, including risk event management,

reporting, and action plan tracking.

• Provide advisory to stakeholders and constituents regarding their IT/security

obligations, facilitating acceptable outcomes.

• Liaise with diverse teams to drive and conduct regulatory and IT compliance self-

assessment programmes, risk awareness trainings and so on.

• Liaise with diverse teams to perform risk and control self-assessment (RCSA) testing,

gathering and validating KRIs, dealing with incidents, availability management, etc.

• Partner and work with internal stakeholders to review, identify, streamline and

implement process improvements with regards to IT and cyber risk management.

• Manage IT related audits, regulatory inspections (including regulatory meeting and

request for information).

• Review audit findings with key stakeholders to determine action plans and verify

remedial solutions for closure.

• Communicate and provide guidance of new IT related policies, standards to relevant

stakeholders.

• Provide advice on IT and cyber risk management matters as required.

• Prepare ad-hoc and periodic regulatory and management reports

• Ability to innovate, automate and strategize as required.

Requirements

• At least 7 years of experience in IT Governance or risk management with 3 to 5 years of

relevant experience specifically in IT Governance and/or Risk management.

Join a leading education provider at the forefront of innovation, offering dynamic programs in Robotics, STEM, Coding, and Artificial Intelligence.

Their mission? To ignite a passion for these cutting-edge fields and equip students for success in a tech-driven world.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: Let us handle the logistics while you focus on showcasing your expertise.
• Direct Communication: Receive timely updates and clear guidance throughout the application process.
• Personalized Advice: Leverage our insights to present your strengths and secure the role.

Role Overview

As a Centre Development & Communication Specialist (Robotics Education), you will play a key role in ensuring the smooth day-to-day operations of our Jurong East Centre, while occasionally supporting the Punggol branch. This is a hands-on role where you’ll assist both students and parents, providing exceptional service in a dynamic, technology-focused environment.

Key Responsibilities

• Manage enquiries from students and parents in person, via phone, or email.
• Maintain accurate records and documentation for the center.
• Assist in scheduling, inventory management, and general administrative duties.
• Support trainers and ensure smooth coordination between staff and students.
• Occasionally travel to other locations for meetings or to cover absent staff.
• Work on weekends, as this is the busiest period.

Who We Are Looking For

• Excellent customer service skills and a friendly, approachable demeanor.
• Strong organizational skills with the ability to multitask.
• Proficient in English (spoken and written).
• Experience in administrative roles is an advantage.
• Familiar with MS Office (Word, Excel) and Google Drive.
• Comfortable working both independently and as part of a team.
• Willingness to work on weekends and occasionally travel to other centres for work.

Working Hours

• 5½-Days' Work Week: Weekdays (Mon, Thu, Fri) from 1:00 PM – 8:00 PM; Tuesday from 1:00 PM – 4:00 PM.
• Weekends (Sat & Sun) from 8:30 AM – 6:00 PM.
• One-hour break on weekends and 30-minute breaks on other weekdays (except Tuesday).

Join a team where your experience is valued, and your passion for education can truly flourish!

EA Registration No.: R23111820 (Ben Chang)

EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

We are looking to welcome a Customer Service Specialist (Japanese speaking) to join our Global Customer Service Department. You will work as an integral part of the department by providing outstanding customer service to our internal and external customers and report to the Customer Service Manager. 

Closing Date: Applications will close on 27th Oct 2024.

Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity.

What you'll be doing:

• Take ownership of customer queries received via phone, email, live chat, and in-person through to resolution in line with policies/procedures, KPI, and Customer First training best practices. Striving to increase customer satisfaction/first-time resolution and reduce the need for customers to contact. 
• Respond to customer queries via the daily retention queue in a timely and professional manner, providing price quotes, lapsed lists, and denial data to prevent lost revenue.
• Provide support with the monitoring of retention campaign performance and perform data cleansing after each campaign, reporting regularly and identifying opportunities to improve campaigns.
• Using SAP/Salesforce to manage and take responsibility for the processing of orders, invoices, quotes, returns, and claims in a timely and accurate manner, responding appropriately and swiftly to queries, problems, and special requests from customers, accelerating these to team leaders and managers where appropriate.
• Resolve product or service problems/queries by clarifying customer issues, determining the root cause of the problem, selecting and explaining the best solution to the problem, expediting corrections/adjustments, and following up to ensure resolution.
• On the back of customer contacts review the customer self-help portals and suggest new content or amendments to the relevant team.
• Create and update Standard Operating Procedures (SOP) or suggest amendments to relevant teams.
• Play an active role in the achievement of department goals by assisting with all types of work across the department as needed. Work effectively with the team to achieve individual, team, and departmental objectives, sharing knowledge and skills as appropriate.
• Provide support to team members, assisting with training if appropriate.
• Achieve personal objectives and, work to agreed KPIs and targets including quality assurance.
• In addition to the above, this role will be expected to help with projects and workload as determined by business needs and the Manager.

The Senior QA Lead will oversee the activity of the quality assurance department and staff, developing, implementing and maintaining a system of quality and reliability testing for the organisation’s product and development processes.

Responsibilities

• Oversees the daily workflow and schedules of the department
• Develops, implements and manages processes to ensure that products meet required specifications for quality prior to delivery.
• Communicates quality standards and parameters to QA and Production team.
• Identify and analyses issues, defects and other problems, particularly when problem recur in multiple products; recommend and facilitates solution to these issues
• Review client, customer and user feedback
• Conduct internal reviews and audits based on QMS ISO 9001
• Prepare First-Article reports
• Participate in ISO 9001 internal annual audit
• Perform other ad-hoc duties as assigned by the management team

Requirements

• Excellent verbal and written communication skills
• Good interpersonal and customer service skills
• Attention to details with strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite
• 3 to 5 years of experience in related field with supervisory experience a plus

Education Qualification

Bachelor's Degree or diploma

Working Location: Tuas Link 1

Working Hours: Monday to Friday, 8.30am to 6pm

Job Responsibilities

• Check arrival date upon receiving of documents;
• Check with carriers/co-loader for the vessel arrival and surcharges;
• Arrange prepare payment voucher;
• Arrange payment to carriers/co-loader;
• Prepare import permits;
• Providing pre-alerts upon receving documents from counterpart;
• Liaise with transporter to arrange delivery to customers;
• Coordinate with customers and transporter regarding delivery and documentation;
• Invoice issuance to customer in timely manner;
• Filling and archiving documents in system as per audit requirements;
• Update customer whenever there is delay on a daily basis.

Requirements

• Relevant work experience will be advantageous
• Self-discipline, initiative, and able to work independently
• Team player with good interpersonal and communication skills
• Customer Service oriented

Job Description

• To provide excellent customer service and product knowledge to the customer.
• Responsible for the daily operation, merchandising, sale, stocking, issuing invoices and display of the parts
• Manage and control parts and warehouse material inventory, ensuring monthly stock take conducted and tally with system quantity.
• Coordinate with various departments on procurement requests.
• Sourcing for new suppliers for various materials.
• Assist to liase for office maintenance servicing.
• Maintain CCTV Database.
• Any other Ad-hoc duties.

As a member of the Test Management team, you will be part of a dynamic team to provide global test services. The team is responsible for organizing all the test activities needed to bring into production new releases of the Avaloq products and migrate new Avaloq clients into our platform.

Your key tasks

• Responsible for all test activities throughout testing life cycle of Avaloq solutions for key clients and supporting the definition of a test factory.
• Client facing role requiring excellent presentation and communication skills and ability to manage stress levels in demanding project contexts.
• Contributing to lead the project-based test team, providing hands on Test Execution activities, and enabling it to deliver the highest level of quality across our testing services and practices.
• Collaborating in defining and maintaining the Test Policy and Test Plan
• Manage customer relationship with appropriate communication and coordinate testing activities with customer Test Manager
• Work closely with project manager, development teams and other stakeholders to manage risks and issues.
• Provide effort estimations and track the test effort to ensure adequate staffing.
• Monitor and control testing activities against planned budget and quality gates.
• Report progress to management and clients.
• Design, update, and execute functional and business test scenarios and test cases based on functional and non-functional requirements, ensuring their reusability.
• Manage test environments (baseline definition and maintenance, assessment on environment readiness)
• Manage tools for testing, tracking defects, statistics and requirements coverage reporting.
• Document and evaluate the result of the testing, investigate testing deficiencies.
• Contribute to continuous improvement of Test Management processes and procedures.

Job Responsibilities:

• Responsible for Precious Metal forecasting, planning to be in-line with budget. Coordinating and reporting of Precious Metal position and liaise with refineries and other dept in the value chain.
• Ensure term and clause stated in the contract is abide.
• Process Sales order to factory based on Customer’s demand, update into ERP system, maintain customer order reports and follow up closely with production and customer on the order status.
• Co-ordinate with sales, product manager & production control planner to meet customer requested deadline and highlight any potential misses and follow up with planner on recovery plan.
• Process Previous Metal transaction for order and shipment in the ERP system. Verify and send pool account statement to customer on monthly basis.
• Co-ordinate with control planner, quality & warehouse to ensure shipment are met on time.
• Process RMA for all type of returns for customers.
• Monitor target expiry after shipped based on contract term.
• Manage OTD report and Forecast report.
• Track all orders and movement for records
• Attend to customer’s calls and inquiries.

Job Requirements:

• At least Diploma/ Degree in business Management or equivalent.
• Minimum of 3 years’ experience in customer service in a manufacturing environment.
• In-depth knowledge of ERP (SAP) system is required.
• Proficient in MS Office Applications.
• Ability to read, interpret and speak professionally.
• Ability to write clear and concise reports and correspondence.
• Ability to define problem/issues, collects data, establish facts and draw valid conclusions.
• Effectively bilingual in English and Mandarin (to liaise with Chinese speaking stakeholders).
• Positive and customer-centric.

Description

Job Summary:

Salary: Up to $2600
Working Days: 5 day work week (Mon - Fri), 8am - 5pm
Location of work: Chai Chee - East

Job Responsibilities:

• Perform, document internal audits and other quality assurance activities to ensure readiness on international standards certification audits and GMP inspection.
• Create, review work instructions and standard operating procedures, devise sampling procedures and directions for recording and reporting quality data.
• Communicating with other team members to solve problems.
• Conduct / perform training to employees to improve GMP / international standards certification awareness and compliance.
• Other duties as and when assigned by management.

Requirements:

1. Diploma in Mechanical / Mechatronics Engineering.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

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Gan Chen Yun
Registration Number: R23116696
EA Licence No.: 06C2859 (MCI Career Services Pte Ltd)