Total 4 Senior Executive quality assurance job vacancies in D25 Kranji, Woodgrove, Woodlands

This position leads and directs the entire Customer Service and Quality Support department. She/he is responsible for ensuring quality requirements are met and as well as creating customer satisfaction and meeting customer’s expectations.

You will be tasked with:

Quality

• To ensures that the QMS processes are established, implemented, and maintained.
• To involve review and planning of internal audits, discussion with process owners, or even review of the processes in person to ensure they are properly maintained.
• Report to “top management” on the QMS performance and where improvements are needed.
• Conduct safety, quality and environmental system compliance audits
• To ensures that the QMS processes are established, implemented, and maintained.
• Review and verify inspection records, identifying and documenting any quality non-conformances, including root cause analysis, corrective actions and preventive measures.
• Assessment of customer requirements by liaising with relevant parties on managing queries, feedback, complaints and returns.
• To perform products and in-process acceptance activities based on approved specification and documentation as defined in respective process SOP.
• To review maintain and update company’s ISO documentation, and ensure compliance with the requirement of ISO Standard.
• To plan and perform a yearly internal and external audit.

Customer Service Support

• Develop and implement customer support policies and procedures that support employees to proactively handle and resolve customers’ issues promptly and effectively.
• Establish and harmonise all customer care processes with corporate initiatives including reporting and resolution processes.
• Establish, track and monitor customer satisfaction standards and other performance metrics.
• Manage coverage of telephone, email and remote-diagnostic service support to customers to provide technical support in a timely and effective manner for all our products.
• Liaise with customer and suppliers on products/ systems/ services delivered to meet the quality requirements.
• Assessment of customer requirements by liaising with relevant parties on managing queries, feedback, complaints and returns.
• To perform any other duties as assigned and required.

We regret to inform only shortlisted candidates will be notified.

Salary will commensurate with education and experience.

Senior Quality Lab Analyst, Taste & Wellbeing in Singapore – Your future position?

Location: Woodlands, Singapore

As a Senior Quality Lab Analyst, T&W with Givaudan, you will manage the quality compliance for both finished goods and raw materials following stipulated guidelines. You will report directly to the Head of Quality , Taste & Wellbeing and also will:

Core Responsibilities

• Perform sensory evaluation, chemical, physical testing of flavouring products or ingredients to ensure that products are conforms to requirements standard and specification.
• Responsible for approval/rejection decisions on finished products and raw materials and review of test methods, specifications and procedures/work instructions
• Support microbiological testing of flavouring products, raw material, environmental and water.
• Lead quality investigations of products and raw materials and follow up on closure on quality related matters.
• Lead the Cleaning and Environmental Monitoring Programme
• Maintenance of laboratory / Quality Control equipment includes monitoring equipment calibration.
• Identify opportunity for improvements in QC
• To implement HACCP, FSSC 22000 and EHS in daily working activities and supporting all audit (include customer audit).

You?

Are you someone who wants to grow and shape your own world? Who needs a new challenge and bring excellent contribution to company? Then join us - and impact your world.

Technical Skills:

• Laboratory or QC techniques required.
• Basic Sensory evaluation capability
• Operational experience on laboratory system, analytical equipment and instruments and microbiological testing experience
• Knowledge of chemical substances, hazardous material and related local regulations.

Academic Background:

• Diploma in Chemistry, Biology, Analytical Chemistry, Microbiology with minimum 2 years experience in QC OR
• Bachelor’s degree in Chemistry, Biology, Analytical Chemistry, Microbiology with/without experience in QC

Our Benefits

• Attractive package with benefits
• Excellent opportunities for progressive learning and development
• A creative team environment that will inspire you
• Comprehensive healthcare plans
• PTO and family leave

Job Highlights

• Walking distance to Woodlands MRT Station
• 5 days work (Monday - Friday)
• Career development opportunities

Job Description

Responsibilities Include:

• Handled SME Audits from various industries (eg. trading, retail, engineering, technology, investment holding companies, and professional service-based companies, etc)
• Initial engagement planning, analysis of controls and processes, preparations and review of audit documentations, management letters and reports
• Develop good problem solving skills and provide sound recommendation of management actions based on industry research, insightful analysis and investigation
• Liaising and communicating with client on all audit matters
• Promote positive team work
• Preparation of financial statements
• Preparation of corporate tax computation

Requirements Include:

• Degree in Accounting, ACCA, CPA or equivalent qualification recognised by ISCA
• At least 3-5 year of audit experience preferably in a medium-size accounting firm.
• Familiar with regulatory and reporting requirements in audit consultancy
• Ability to work independently, communicate effectively and possess strong interpersonal skills.
• Ability to develop and maintain outstanding client relationships

Interested candidates are invited to apply online. Only shortlisted candidates will be notified.

Thank you for applying.

Job Summary

The role reports to the Head of Quality and is supported by a Senior Quality Technician on the documentation.

The successful candidate will be responsible for maintaining the Document Control System, and Quality System Audit Program.

Responsibilities

System Audit (Internal/Certification Body/Customer/Regulatory) Management

• Lead and coordinate internal quality management system (QMS) audit, and internal environmental management system (EMS) audit
• Prepare and coordinate for successful external audits from certification body, customer and regulatory factory inspections
• Report to management on the NC findings, and coordinate the Root Cause and CAPA for timely closure
• Arrange for awareness training on relevant Quality Management System topics

System Maintenance and Improvements

• Maintain document control systems, to comply with ISO1348, ISO9001 and ISO14001 standards, regulatory and customer requirements
• Ensure that document owners keep their documents up-to-date, accurate and easily accessible to employees who need them
• Ensure that record owners retain their records, complying with applicable requirements
• Support mapping of business process flow-chart, and assist document owners in creating their documents
• Drive continuous improvements related to QMS and EMS, e.g. ESD Control compliance, Recycling rate improvement, e-Document Management improvement, e-Global Asset Management System (Calibration, Preventive Maintenance, etc) improvement

Requirements

• Working experience in the manufacturing industry (Electronics/Mechanical/Bio-Medical/Mechatronics), Life Science Instruments, and PCBA
• Experience in supervision and a demonstrated track record in effectively leading team
• Knowledge in Quality Standard: ISO13485, ISO9001, ISO14001, and FDA 21 CFR part 820
• Familiar with Regulatory Requirements: RoHS, REACH, UL/ETL Product Safety labeling
• Proficient in planning, executing, and leading Internal Quality Audits
• Strong communication and coordination skills to facilitate External Quality Audits
• Proficient in utilizing software tools such as Visio and Excel to map business process flowcharts
• Skilled in delivering presentations to management regarding Quality Audit outcomes and status