Total 1,560 quality assurance executive job vacancies in D03 Queenstown, Tiong Bahru

About the role of IT Support Executive

We are built on strong values and ethics and are seeking like-minded candidates to join the team. Ready to bring your IT game to a cause that matters? Join South Central Community Family Service Centre (SCC) – where tech meets heart, and every troubleshooting session is a step towards helping those in need. This role would extend to supporting =Dreams (Singapore) Limited [association of =D and SCC], a unique full service co-living space exclusively for secondary school teens featuring after-school academic and holistic support.

• Role: IT Support Executive
• Department: FTMS
• Reporting to: Assistant Manager, IT Systems & Support
• Location: South Central Community Family Service Centre, Blk 5 Delta Avenue #01-09 S (160005) & =DREAMS (Singapore) Limited, 99 Haig Rd, S (438748)

Responsibilities:

• Provide and troubleshoot comprehensive level 1 and/or level 2 helpdesk support for internal staff (s).
• Facilitate and set-up AVS/video conferencing before for general meetings.
• Keeps critical services such as desktop operating systems, security patches, email/Office365 tools, and shared storage running at peak performance and working to prevent downtime.
• Upkeep and ensure that IT hardware/software are running smoothly in working order and up to date.
• Manage software licenses, ensuring that it is up-to-date and timely renewal
• Streamline and maintain IT-related contracts with clear SLAs.
• Ensure and safeguard proper management of data through migration/backup missions.
• Collaborate on projects, adding inputs and contributing to the success of implementation.
• Ensure that IT-related policies are current, and organised.
• Stay current on new developments in IT.
• Any other ad-hoc duties as assigned by superiors.

Competencies and Requirements:

• Minimally 2 years of IT experience. (Fresh Graduates are welcomed to apply too!)
• Experience and proficiency with Microsoft 365 & Windows applications.
• Good knowledge of and troubleshooting experience with hardware and system network, including conferencing applications and Audio/Video equipment.
• Good oral communication skills with the ability to articulate complex technical concepts in simple language.
• Demonstrated written communication skills to create useful support logs/reports.
• Good analytical and problem-solving skills to troubleshoot and diagnose issues.
• Strong in project and time management skills to provide updates and fixes within a promised time frame.
• Must be able to work independently with a proactive mentality.
• Strong ability in multitasking and work with staff at all levels.
• Customer service and collaboration skills to interact professionally and positively with internal and external stakeholders.
• Bonus points for Tech Certifications (CompTIA A+, MS365 Admin)

• Determine training needs by reviewing the company’s present activities and future plans.
• Develop & deliver training plans according to the pre-determined training needs.(Technical, Non-Technical & Product)
• Organize and conduct customer centric programs.
• Update and prepare all training literature, manuals and according to BMW guidelines.
• Purchase & maintain all training equipment and assets.
• Conduct ICT Service Technician and ICT Senior Technician Step 1 - 4 training.
• Conducts HVT Training and Certifications as well to reduce TMD in RTC.
• Collaborate with inter-department to develop & deliver training to cover gaps in processes and procedures.
• Handles other Ad-Hoc training, events & needs – e.g OBU installation training, technical campaign sharing & Technical Skills Competition, ICT Graduation Ceremony, BMW Retail Standards Audit, Customer Care Event. etc.
• Monitoring & ensuring staff development and progress in BMW certification within the stipulated period by BMWA – 18 months.
• Any ad-hoc training administration duties as assigned

Requirements:

Minimum Diploma / Degree in any engineering discipline

3-5 years of technical training experience, in automotive industry is a must

Exposure of technical training in continental brand

Versatile in Ms Office

Assist the Assistant Manager / Manager of Training and Education Department in managing and promoting postgraduate and undergraduate medical education and training. This will contribute to the overall standard of patient care and the reputation of SNEC as a leading training centre. The incumbent will also manage the BCLS training for all doctors in SNEC and be involved in other projects and initiatives for the department.

Job Description:

Facilitation of Teaching and Elective Programs

• Ensure teaching materials are in good condition and adequate prior to the posting. Put up for purchase if required.
• Coordinate welcome briefing by Clinical Educator
• Preparation of materials – name tags, indemnity forms, assessment forms, timetable, clinic attendance list and visual acuity booklet
• Conduct general orientation for the students
• Ensure indemnity forms are duly signed and returned by the students.
• Coordinate text books & ophthalmoscopes loan
• Arrange mentor for each student
• Liaise with doctors and medical secretaries on the planning of teaching clinics, lectures and clinic / OT/ ACC attachments
• Ensure facilities are booked for teaching
• Liaise with Operations department for suitable set up of training rooms to facilitate teaching activities
• Inform students on reporting details prior to their posting
• Update nurses in charge at clinics the posting timetable prior to the start of each posting
• Attend to students’ enquiries pertaining to their postings
• Email reminders to doctors on their teaching sessions
• Facilitation Of Elective Programs
• Handle all queries and application from the students
• Assist the students with any queries during the period of their attachment
• Gather feedback from doctors and students at the end of the posting
• Collate feedback received to aid potential resident selection process
• Assign supervisors for students

Provide support for the MCQ Bank

• Uploading of questions, organized by categories and subcategories from the question bank to create a test set
• Super Admin for the web application / system – control of login IDs, generation of login IDs to participants and etc
• Ensure that the web application/system works seamlessly and to liaise with vendor for issues
• Involve in UATs / test management / enhancement and upgrading of system with vendor
• Management of analytic and performance reports
• Seek funding as required to support upgrading work of the system
• Other adhoc matters in relation to the system

Support users of the Skill Transfer Laboratory

• Assist in booking of Skill Transfer Laboratory (aka Training Room 1 (TR1)) and liaise with users for room key arrangement
• Ensure adequate consumables are available in wetlab
• Ensure equipment are in working condition for simulator training
• Ensure housekeeping rules are abided by the user of wetlab
• Liaise with operations on equipment preventive measures (PM) and any other repair
• Liaise with vendors and internal staff on the ordering of equipment, instrument and consumables
• Organisation of meetings/ events

Job Requirements:

• Degree qualification in any discipline
• 4-5 years of relevant adminisrative experience preffered
• Comfortable to work with various stakeholders
• Able to work well independently
• Possess good interpersonal, verbal and written communication skills

Key Responsibilities:

• Review quality of products including all incoming shipments.
• Check and verify retail and customers' complaints.
• Prepare monthly retail complaint report for the Management.
• Handle local and overseas customers' product warranty & repairs issues via phone call and/or emails.
• Fixing and repair minor defects of products.
• Prepare document for customer service items to be delivered to suppliers and factories.
• Prepare document for customer service items to return to retail store.
• Order special orchids for production in factory.
• Source new orchids for development.
• Prepare reports for the QC inspection.
• Assist Product Team to source for components of products.
• Perform any other tasks as and when assigned.

Job Requirement:

• Preferably with 1–2 years of experience in similar capacity
• A hands-on, resourceful and result oriented
• Ability to work well in a team
• Meticulous and able to meet tight deadlines
• Proficiency in Microsoft office
• Excellent organisational, presentation and interpersonal skills

Job Responsibilities:

• To deliver professional and expert concierge services to customers.
• To handle customer requests or enquiry via phone, email, and/or chat.
• Interact with customers to provide information in response to inquiries and to handle and resolve complaints.
• Establish relationships with customers with a positive customer experience feeling after every contact.
• Communicate responses in a clear, professional, timely and concise manner.
• Work with team and resources to provide customer with requested service.

Job Requirements:

• Candidates must possess at least 2 years of Call Centre / Hospitality experiences.
• Proficient in Microsoft Office (especially Excel and PowerPoint);
• Customer service oriented, result driven & good team player;
• Excellent communications & interpersonal skills;
• Able to working in a fast-paced environment;
• Able to work weekends and public holidays.

Main Responsibilities:

• Interface with clients to manage a smooth and successful delivery of a project.
• Co-ordinate layout plan, M&E plan, and visuals, prepare project schedule and/or quotes to clients.
• Arrange submission of plans to local authorities for approval and arrange inspections of building work to kick off projects.
• Co-ordinate with internal staff including Interior Designers, Quantity Surveyors and Construction Leaders etc.
• Constantly supervise, control and coordinate works according to project plans to ensure timeliness and high quality. Conduct frequent sites inspections and meetings while working with Construction Leaders to ensure high quality standard work of subcontractors and on time delivery of materials according to schedule.
• Committed to uphold all work processes and documentation including project correspondences, weekly progress reports etc and the chairing of site meetings with clients.
• Any other ad-hoc duties as assigned by the Project Director or management.

Requirements:

• Min 3 years’ experience in corporate office interior design & build project management
• Recognised qualification in interior design, architecture or equivalent
• Able to interpret architectural plans and familiar with building and safety regulations
• Experience in leading and managing multiple projects within tight timelines
• Excellent project, presentation, leadership and people management skill
• Highly self-motivated, positive working attitude with a high level of professionalism and integrity
• Good communication and interpersonal skills

As an Executive, you will assist the Finance Department of SingHealth Community Hospitals (SCH) in matters relating to the following areas:

SKCH Entity Financials

You will perform month-end and year-end closing activities, including reviewing of journal entries, variance analysis and preparation of audit schedules. You will develop and maintain effective accounting and internal procedures to ensure financial information is accurate. You will track budget utilizations and load the SKCH budgets onto SAP. You will review budgets for SKCH and communicate to SKCH users regarding Budget matters and recommend actions when there is a shortfall in budget.

SCH Group Reporting

You will obtain monthly statistics from stakeholders and update in SAP Business Planning & Consolidation (BPC) System. You will verify accuracy of figures in SAP BPC on monthly basis. You will coordinate among various functional lines between SCH Group and Head Office to meet the financial requirements from Head Office. You will prepare statistical reports to external party and Head Office and prepare intercompany forecast to be uploaded into system.

SCH Group Budget

You will conduct and coordinate annual budget and forecast exercise including preparation of templates for various business units. You will assist in the review and recommend adjustments to the budget of business units, to ensure sustainability. You will perform variance analysis on expenses and budgets across entities. You will consolidate SCH Group budget slides for presentation and reporting and assist in preparation and updating of yearly TEAM Fund.

SCH Group Audit/Tax

You will collate audit schedules and coordinate with other stakeholders on information required by external auditors. You will prepare audit pack for submission to Head Office. You will assist with yearly tax computation and liaise with Head Office for income tax filing.

Job Requirements

• Bachelor’s degree in Accounting or Business Administration or equivalent
• CA or ACCA (optional)
• Preferably 2 years of relevant working experience
• Fresh graduates are welcome to apply
• IT savvy with good knowledge in Microsoft Office PowerPoint, Word and advanced knowledge in Excel like VBA, consolidation software like Hyperion Financial Management and data visualization software like Tableau

• Handle full set of accounts.
• Issue payment to suppliers and monitor collections from customer.
• Timely reporting of monthly financial reports and audit schedules.
• Ensuring that bank reconciliations, general journals are performed in an effective manner.
• In charge of the fixed assets register.
• Liaise with external auditors
• Any other adhoc duties and responsibilities as assigned by superior

Job Requirement

- Diploma and above

- 2 years of related experience

About Us

recruitSG is a leading provider of recruitment and HR solutions designed for business owners. Our mission is to help transform end-to-end human capital processes and develop the right talent strategy for our clients to be best positioned to tap on market opportunities.

Founded in 2017, recruitSG is on a mission to impact 10,000 companies through the most important building block in a business — talent. Serving over 6,000 companies across Singapore, we bring the best of our solutions and experiences to help business owners setup, automate and optimise their recruitment and HR processes, so they can supercharge their business.

The Position: Customer Success Executive

We are looking for a dynamic and energetic Customer Success Executive to join our expanding team. As a Customer Success Executive, you will play a pivotal role in ensuring our clients' success by developing and maintaining strong relationships, ensuring their satisfaction in the products and services, while working closely with the sales and support team to identify opportunities for growth and deliver the highest level of service.

Responsibilities:

• Serve as the primary point of contact for clients, addressing inquiries and offering guidance on the product and software.
• Collaborate with clients to comprehend their requirements and develop tailored solutions that align with their objectives.
• Facilitate clients' onboarding process to our software and services, ensuring a smooth and efficient transition.
• Collaborate with internal teams to guarantee seamless delivery of services to clients.
• Prepare and present insightful reports and analyses to clients, highlighting areas for improvement and providing actionable recommendations.

Requirements:

• Diploma or Degree of any discipline (fresh diploma/ degree candidates are welcome to apply).
• Excellent interpersonal and communication skills, fostering robust relationships with clients.
• Capacity to work independently and collaboratively in a fast-paced, dynamic environment.
• Strong analytical and problem-solving aptitude, with a focus on identifying and resolving challenges.
• Proficiency in learning new software applications.
• Willingness to travel to client sites as needed.

Why Join Us and What We Offer:

• Thriving Expansion Hub: Embark on a rewarding journey with our rapidly expanding organization, committed to serving and empowering over 6000 SMEs in Singapore, where opportunities for growth and impact are boundless.
• Industry Diversity Advantage: Immerse yourself in a dynamic work environment with a diverse client base of over 100 business owners/decision makers, gaining valuable exposure to an array of industries.
• Subject-matter Experts: Master HR regulations, laws, and policies through collaborative training and knowledge-sharing.
• Dynamic Work Culture: Join a team of vibrant, energetic, and seasoned professionals, contributing to a dynamic and inclusive work culture.

JOB DESCRIPTION

Job Title: Snr Customer Service Executive

Location: Lower Delta Road

Reporting Relationship: Manager

The individual is required to handle customer inquiries/ request for quotation, bookings, and coordination. It would include create bookings in Company’s proprietary freight forwarding system, and coordinating with carrier, depot, trucking, insurance, and customs clearance.

More specific roles and responsibilities are as follows:

Scope

1. Handle full set of import and export shipments and shipping documents such as Bill of Lading, Delivery Order, Permit Declaration, Notice of Arrival, etc

2. Prompt Response and close communication with vendors, customers, carriers and overseas agents

3. Offer solutions to client for shipment /space

4. To resolve routine and non-routine issues or complaints from customers.

5.Sourcing and negotiation of rates

6. Billing and closing of job files

7. Accurarcy checks on job files in in-House Freight Management System

8. Prepare Reports

9.Provide guidance and solution to juniors

10.Top Line Growth and Responsibilities through retention and penetration efforts, and business development with Network Agent Partners and House Accounts.

11. Perform ad hoc duties as assigned by management

Qualification and Experiences

- Minimum 4 years working experience in Freight Forwarding

- A general diploma in Freight Forwarding / Logistics is preferred. However, candidate without above qualification but with multiple years of proven relevant track records will be considered too.

- Proficiency in English and 2ndLanguage skills

- IT Savvy

- Working knowledge of Import and Export processes.

- Ability to keep up the pace and stay efficient at the same time is required.

- Ability to find suitable solutions that work for the situation at hand.

We are in the business of ideas. We create experiences that connect brands to the people who matter most to them. We specialise in crafting bespoke, unique and emotionally impactful projects for our clients in South-East Asia and Europe.

With Offices in Singapore, France, Indonesia and Cambodia, we also operate projects in Vietnam, Thailand, Australia, Korea, Japan, Malaysia, Bhutan, Italy, Germany, Croatia and Spain.

Chab Events is a turnkey corporate digital & live event management, experiential marketing, augmented/mixed reality and incentive travel agency. We work across a large range of industries including tech, healthcare & medtech, insurance, finance, luxury, fashion, aerospace, hospitality, food and beverage. Our reactive and passionate team produces inspiring events & experiences.

The Senior Events Executive (SEE) is a self-motivated, highly organized, field based production expert with the drive and ability to work on multiple projects simultaneously with a quick turnaround time.

Passionate and excited about events and project coordination, you are detail oriented and respond proactively to complex situations, changes and process improvement.

What you will be doing:

• Develop a strong working relationship with clients, venues and suppliers;
• Follow-up with concepts and proposals approved by clients and puts them into reality;
• Source for materials and negotiate for best prices from suppliers;
• Key liaison between clients, event managers, designers and other 3rd party vendors, ensuring that client and event requirements are met;
• Coordinate and manage set-up and production of event on-site, ensuring the delivery of a high-quality event;
• Plan and propose workflows for every event;
• Supervise and manage all suppliers and contractors on location;
• Works closely with team to collectively produce a successful event;
• Handle multiple projects from entry-level to complex events;
• Manage the brainstorming & execution process for the concept & theme of all events; and
• Logistics management and inventory control of all equipment materials and any other items.

About you:

• This exciting role requires attention to detail, great organization and prioritization skills;
• You have the ability to plan ahead and meet tight deadlines, all while juggling multiple critical requests;
• You are eager for growth and in the process of honing your skills from executive to management;
• Relevant Events experience in any industry;
• Regional experience in South East Asia will be an advantage;
• Bachelor’s degree or equivalent;
• Ability to work across all levels with strong communication and interpersonal skills, working well independently and in teams;
• Proficient in G-Suite applications;
• Demonstrate a high level of integrity and ability to handle highly confidential information appropriately;
• Understand task split and be proactive in communicating challenges;
• Able to think creatively and problem-solve in high-pressured situations in a dynamic & multicultural startup environment; and
• Positive attitude towards changes and process improvement.

The Chab Tribe experience

• A fun, dynamic, multicultural, diverse and continuously expanding team;
• An intense pipeline of projects ranging in size and industry with well known brands;
• Being part of a rapidly growing international group where no 2 days are the same;
• A focus on training, development and knowledge sharing; and
• Unlimited coffee, snacks and celebratory apéros

You will support the HR Business Partnering team to deliver HR administration services for staff.

Key Responsibilities:

• Oversee and manage the comprehensive onboarding process for new hires, ensuring a smooth transition from offer acceptance to their first day of reporting.
• Send out new hire email to the respective stakeholders.
• Ensure the preparation of all necessary documentation for new user creation and electronic personnel files (e-pfile).
• Administer and create new user profiles on HRIS and/or other relevant systems.
• Manage the application, renewal, and/or cancellation processes for foreign employees' work/employment passes as applicable.
• Assist in addressing staff queries and provide support to the HRBP team, ensuring timely resolution of inquiries.
• Actively contribute to staff engagement by organizing activities that promote and enhance employee health and wellbeing.
• Provide support and coordination in various administrative and procurement matters as required.
• Undertake any additional duties as assigned by the Reporting Officer.

Qualifications and Skills: 

• Degree/Diploma in Business and/or Human Resource Management.
• Preferably with at least 1-2 years of relevant experience in HR support function
• Good knowledge of Employment Act and other employment related legislations
• Strong proficiency in Microsoft Sharepoint, MS Excel, Word and Powerpoint, etc
• Experience in HR information system, preferably familiar with HRiQ from iQDynamics
• Good presentation, communication and interpersonal skills.
• Analytical, meticulous, resourceful and a team player.
• Able to work independently and meet deadlines.

Job Description

• Oversee and manage the comprehensive onboarding process for new hires, ensuring a smooth transition from offer acceptance to their first day of reporting
• Ensure the preparation of all necessary documentation for new user creation and electronic personal files (e-pfile)
• Administer and create new user profiles on HRIS and/or other relevant systems
• Manage the application, renewal, and/or cancellation processes for foreign employees' work/employment passes as applicable
• Assist in addressing staff queries and provide support to the HRBP team, ensuring timely resolution of inquiries
• Actively contribute to staff engagement by organizing activities that promote and enhance employee health and wellbeing
• Provide support and coordination in various administrative and procurement matters as required
• Undertake any additional duties as assigned by the Reporting Officer

Requirements

• Diploma in HR or equivalent
• Minimum 2 years of experience in HR Administrative role
• Possess knowledge on Singapore Employment Act and MOM work pass is requirements
• Result-oriented person who is organized, meticulous, resourceful and with good problem-solving skills
• Positive approach to work with the ability to work independently and coordinate well across all levels in a fast-paced environment
• Computer literacy, adaptable and a strong sense of commitment towards work

Administrative Executive

Responsibilities:

• Invoicing, tracking, and following up on invoices.
• Book-keeping and accounting tasks.
• Managing and maintaining office supplies and equipment.
• Coordinate IT maintenance and software updates by liaising with IT vendors.
• Coordinate with landlords, vendors, and contractors on all logistical matters.
• Maintaining and updating contact lists of vendors and suppliers.
• Handling travel arrangements: flight reservation, hotel accommodation, visa applications etc
• Managing Steinway Production Studio bookings schedule and maintenances
• Carry out any other tasks assigned to you by the General Manager of Steinway Gallery

Requirements:

• Candidate must possess at least a higher secondary/Pre-U/A level/College, Diploma, Advanced/Higher/Graduate Diploma
• At least 1 year(s) of working experience in the related field is required for this position.
• Well-developed written and oral presentation/communication skills
• Proficient in office software (e.g., Microsoft Office Suite, Google Workspace)
• Familiar with office equipment and communication tools
• Independent and responsible

Job Description

With the management team, you are responsible for delivering the best-in-class dining experience to our guests and ensuring that all operational and administrative aspects run smoothly.

A “no-table left unturned” attitude keeps the restaurants/cafés operating without a hitch from opening to closing daily.

Consistently serving with the highest level of standard is the key to leading the team to success.

Responsibilities

• Lead and supervise the team on each shift, ensuring that the company maintains the highest quality of service standards
• Assist the Restaurant Manager in performing duties related to marketing, operational plans, and other special restaurant functions
• Handle any guest feedback on food quality and service
• Supervise, support and confirm that the outlets adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards, policies and procedures
• Routine inspection of all outlet equipment to assure all are in proper working condition and prepare a list of equipment in need of repair and maintenance
• Regular stock-taking to ensure sufficient supplies in restaurant/café for smooth operation
• Plan staff roster based on outlet’s operational requirements
• Supervise and support the operations of at least two restaurants/cafés
• Able to function as customer relations and handle customer reservations
• Ad-hoc responsibilities assigned by the Manager

Principal Duties & Responsibilities

• Manage day-to-day operations and deployment of security personnel to the allocated sites
• Plan duty roster for allocated sites, work closely and coordinate with each site for manpower forecasting, and planning for Relief Security Officers when necessary
• Provide support for Operations Managers and Site in-charges, and assist in handling complaints or operational issues. Willing to stand-in as Security personnel if needed
• Conduct on-job-training (OJT) and duties as required by clients for new hires and existing staff
• Coordinate with management team and clients' management to ensure customer satisfaction
• Carry out investigation and prepare reports
• Conduct rounds and checks at sites to ensure performance standards and compliance of staff, and obtain feedback from clients via weekly meetings
• Attend weekly meetings and propose service improvements to clients, and prepare periodic reports to the management
• Maintain and update proper documents, at sites and in office
• Any other duties related to the operations of the sites

Qualification & Experience

• Preferably certified with Diploma in Security Management or, minimally possess Advanced Certificate in Security Supervision
• At least 2 years of experience holding higher or equivalent position in the same trade
• Valid PLRD license, SS and above preferred
• Proficient in Microsoft Office
• Must be Operational Ready at all times (even on off days)

Other Information

• Transportation allowance and mobile phone reimbursement available
• Birthday incentive

Location: Sentosa

Skills and Experience:

- Strong organizational and communication skills

- Ability to coordinate multiple projects and prioritize tasks

- Proficiency in data analysis and reporting

- Knowledge of project management tools and software

- Attention to detail and ability to meet deadlines

- Previous experience in project coordination or related field is a plus.

We are looking for self-driven people with a proven track record of driving sales results.

This person is required to:

1. Aanalyse our business climate, our competitors’ focus, our potential clients’ needs and limitations along with our government’s current drive and potential future direction.

2. Develop an action plan towards achieving or exceeding our short, mid, and long-term sales and financial targets.

3. Execute and deliver on the action plan effectively through:

• 3.1 the strength of his network within the industry including corporate clients, direct customers,
• vendors, and partners/resellers.
• 3.2 monitoring the entire programme/service deliver process and resolving all issues to the
• satisfaction of all stakeholders.
• 3.3 garnering feedback from stakeholders and recommending constructive, cost-effective corrective
• actions.
• 3.4 maintaining client expectations at a sustainable, mutually beneficial level. This can include
• guiding clients on the delivery process and their role in ensuring correction-free operational
• details.

You are most likely to have about 1 to 2 years of successful sales experience (ideally in training, Cleaning Operations, Waste Management, and/or Food Services industries) and an unsatiable thirst for growth. A ITE certificate or polytechnic diploma in Business Administration may be an advantage.

Reporting to the Front Office Manager, you will be part of a service oriented team representing Grand Copthorne Hotel, that strives for excellence in customer service.

Key responsibilities

· Attend to guests’ inquiries and provide prompt responses and assistance

· Managing rooms’ inventory, allocation and ensuring guest billing is in order to avoid any glitches

· Develop and maintain professional relationship with house guests and extend service whenever required

· Manage front office operations and optimize solutions to ensure guests satisfaction

· Concierge duties including assisting guests with ground transportation, restaurant or entertainment reservations, and providing other local information

· Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner

· Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department

· Work closely with other departments and co-workers as part of a team

Requirements

· Able to communicate effectively in a fast paced environment

· Customer service oriented to provide quality service standards

· 1-3 years of experience in a similar capacity, hospitality or tourism

· Exceptional interpersonal skills to enhance the service standards throughout the operation

· Ability to work effectively in an innovative, fast-paced and multi-tasked environment

Brief description of the Hotel

Hotel Re! is a modern-retro themed boutique hotel in Singapore offering easy access to Singapore's major tourist attractions, and convention centres.

Job Descriptions

• Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests' particulars, updating of room status, departure calls/checks etc.
• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing
• Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards
• May be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion
• Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management / operations of the Hotel

Job Requirements

• 1-2 year of experience

Working hours

• Shift work

Job Description

Title: Events Executive Warrior

The successful candidate will play a critical role in leading our Organisation of solution-based events on behalf of our strategic corporate clients.

We drive a culture of curious thinkers, always looking at experience-centric solutions for our clients. The level of activity and internal synergies across all departments requires the individual to be a good communicator and balance a wide range of responsibilities meticulously.

Responsibilities:

• Ensure that our client’s needs are well understood to help you meet or exceed expectations and manage the client effectively.
• Support the project team to attain budgeted profitability.
• Execute the event project management tasks for mid to large-scale conferences and events to ensure projects are delivered to the highest standards, promptly and with accurate budget scoping, tracking, reconciliation and reporting
• Source for all event-related needs and act as negotiators to obtain cost-effective prices from our preferred vendors (partners).
• Build and retain relationships with our event partners, clients and internal teams.
• Ensure a smooth running of any event you are assigned to.
• Work regularly with all adjoining internal teams to ensure alignment and management of timelines.
• To handle multiple projects from entry-level to large-scale events.
• Participate and contribute ideas to the creative and client experience journey.
• Provide effective support to team members.
• Perform other roles and responsibilities as requested based on business needs.

Requirements

· Diploma/Degree Holders preferred.

· Fresh Graduates with a go-to attitude are welcome.

· Team player who has an eye for detail.

· Excellent time management abilities.

· Great communicator and not afraid to ask questions.

· Proficiency in Microsoft Office.

· Level of entry financial acumen.

· Ability to handle pressure, multi-task and work within tight schedules and deadlines.

· Able to make common-sense initiatives and make sound judgements and decisions.

· Calm, resourceful, independent and vigilant.

Key responsibilities

• Supports company strategy in relation to the groups segment.
• Resolves any issues or conflict in a timely and appropriate way
• Responsible for managing group related opportunities proactively and to a high standard.
• Develop relationships and improve market share with own portfolio of accounts via effective telephone contact, updates on new openings, special offers & participation
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their expectations, while building a relationship and loyalty.
• Collaborate with sales teams liaising on rates and availability
• Executes and supports the operational aspects of business booked i.e. accurately enters leads information into CRM and PMS along with full tracking and usage of the system
• Ensure business is turned over properly and in a timely manner for proper service and completes follow-up calls on sales leads to maximize or convert potential bookings
• Creates and maintains relationships with clients, exceeding their expectations
• Communicates information timely with clients, sales teams and colleagues
• Builds and strengthens relationships with existing and new customers to enable future bookings
• Responsible for maintaining updated invoices for individual group passengers and group proposals
• Ensures the finalization process is completed in a timely and efficient manner. The finalization process includes and is not limited to sending the final invoice for the group, assigning earned tour escorts, collecting final payments, and finalizing special requirements the group might have.

Ideal requirements

• 1-3 years of experience in a similar capacity
• Comfortable working in a fast paced environment
• Effective communication and interpersonal skills
• Familiar with hospitality packages/products/services
• Customer service oriented

Responsibilities

• Resolves clients’ problems by identifying the problem, explaining procedures, and escalating to Relationship Manager when required.
• Prepare documents such as New Contracts, Renewal Notices, Renewal Contracts
• Verifies integrity of data by comparing it to source documents.
• Reviews data for errors, missing pages, or missing information
• Verifies entered customer and account data by reviewing, correcting, deleting, or re-entering data.
• Co-ordinate contract closings with RM, ensuring all required documents and flow of information to the relevant documents.
• Prepare Termination Replies, Joint Inspection Notices and Scheduling for RM.
• Monthly tallying of contracts verses invoices for Finance.
• Maintains operation by following policies and procedures and reporting needed changes.
• Maintains customer confidence and protects operations by keeping information confidential.
• Maintain and updates customer database.

Requirements

• Able to communicate well verbally and active listening skills.
• Organized, meticulous, a team player with positive work attitude & good interpersonal skills.
• Ability to multitask effectively with thoroughness.
• Experience with Microsoft Office (Microsoft Excel, Microsoft Word)
• Comfortable working independently with minimal supervision
• 3 to 5 years of administrative experience

Responsibilities:

1) Business partnership

- Establishing strong partnership with line of business team leads.

- Engage with various stakeholders for financial planning and analysis activities such as ensuring accuracy of accrual models, appropriate accounting and true-up activities.

- Provide active support as well as providing responses to financial queries to stakeholders on an ongoing basis.

2) Financial Modelling & Accounting

- Understand the underlying design, data inputs, calculation nuances, systematic configuration as well as payment methodologies and resulting accounting impact for each of those elements for the company incentive scheme.

- Lead and manage the accounting team for ensuring appropriate accounting, month end and quarterly activities and ensure accuracy across all companies in the group.

3) Controls & Compliance

- Ongoing monitoring of actual spend against budget, as well as leading actions needed for any expected shortfalls.

- Collation of data and generating monthly management reports of financial results for the group of companies.

- Managing collections/AR and generating cashflow forecast and taking the necessary actions to prevent any cash shortfalls.

- Liaising with auditors for the annual audits and tax agents for annual tax filing.

4) Leadership & Teamwork

- People management skills to lead a small team of accounts executives.

- Good EQ and able to get along with superiors & peers including those from other divisions and geography.

Requirements:

- Minimum 5 years of working experience in accounting, controllership or finance roles.

- Excellent working knowledge of MS Excel as well as data analysis skillset.

- Ability to understand, document and test complex processes.

- Accounting expertise to handle monthly closing and analysis responsibilities.

- Strong analytical problem-solving skills with ability to design and implement solutions.

- Ability to work well in matrixed organisation and dealing with ambiguity.

- Professional accounting qualification (CPA/ACCA/CIMA).

- Internal audit or controls and compliance experience is an advantage.

- Knowledge of Autocount software is preferred.

Responsibilities:

1) Business partnership

- Establishing strong partnership with line of business team leads.

- Engage with various stakeholders for financial planning and analysis activities such as ensuring accuracy of accrual models, appropriate accounting and true-up activities.

- Provide active support as well as providing responses to financial queries to stakeholders on an ongoing basis.

2) Financial Modelling & Accounting

- Understand the underlying design, data inputs, calculation nuances, systematic configuration as well as payment methodologies and resulting accounting impact for each of those elements for the company incentive scheme.

- Lead and manage the accounting team for ensuring appropriate accounting, month end and quarterly activities and ensure accuracy across all companies in the group.

3) Controls & Compliance

- Ongoing monitoring of actual spend against budget, as well as leading actions needed for any expected shortfalls.

- Collation of data and generating monthly management reports of financial results for the group of companies.

- Managing collections/AR and generating cashflow forecast and taking the necessary actions to prevent any cash shortfalls.

- Liaising with auditors for the annual audits and tax agents for annual tax filing.

4) Leadership & Teamwork

- People management skills to lead a small team of accounts executives.

- Good EQ and able to get along with superiors & peers including those from other divisions and geography.

Requirements:

- Minimum 5 years of working experience in accounting, controllership or finance roles.

- Excellent working knowledge of MS Excel as well as data analysis skillset.

- Ability to understand, document and test complex processes.

- Accounting expertise to handle monthly closing and analysis responsibilities.

- Strong analytical problem-solving skills with ability to design and implement solutions.

- Ability to work well in matrixed organisation and dealing with ambiguity.

- Professional accounting qualification (CPA/ACCA/CIMA).

- Internal audit or controls and compliance experience is an advantage.

- Knowledge of Autocount software is preferred.