Total 2 quality assurance manager job vacancies in NEA-CHOA CHU KANG CEMETERY AND COLUMBARIUM

The Service Quality Associate (SQA)act as the media between internal partners and residents as well as their families. The SQA is to maintain high standards of care and service delivery, promoting residents’ well-being, and ensuring a conducive living environment for residents, through gathering feedback and working with internal partners.

Work Location: Senja Care Home

Client Care Management

• Act as the point of contact to interact and gather feedback from residents and their families to understand their needs and preferences.
• Work towards resolving issues and ensuring a positive outcome for all parties involved.
• Collaborate with internal partners within the care home to ensure a cohesive and collaborative approach to resident care and service delivery.
• Identify and share areas of improvement and provide recommendations.

Training and Activity Management

• Coordinate and deliver in-service talks to residents and staff.
• Encourage residents to participate in activities and events for their health well-beings.

Service Quality

• Monitor and evaluate the quality of care provided to residents by conducting regular assessments, audits and surveys.
• Identify areas for improvement and recommend strategies to enhance the quality of services.
• Implement initiatives to enhance resident satisfaction and improve the overall resident experience.
• Prepare reports for management and regulatory agencies as required.
• Ensure that the care home complies with all relevant regulations, policies, and procedures. Stay abreast with industry standards and best practices to maintain compliance.
• Escalate to HOD or Senior Management Team (SMT) for feedback that warrants immediate attention or has insinuation of escalation to public forum or media.
• Track all visits, feedback, recommendations and report at Vanguard Rehab and Clinical Meeting (VRCM) platform or any other platforms when necessary or required.

Administration

• Maintain accurate records of quality assurance activities, resident feedback, and compliance measures.

Requirements

• Diploma / GCE “A” level / GCE “O” level / GCE “N” level in a relevant discipline
• Possess at least 1 - 2 years working experience in Service Quality function or quality improvement programmes in healthcare or similar setup.
• Those with experience in Nursing Homes and/or long-Term Care Facility would be preferred.
• Ability to interact in at least 2 of the languages/dialects such as Malay, Mandarin or Tamil to communicate with the clients and families.
• Effective interpersonal, engagement and follow-up skills
• Detail-oriented
• Passion for quality and ageing issues
• Good written and verbal communication skills

Civil Construction Manager

Site Management - 6 days work

Primary roles

1. Plan, prioritize and manage assigned projects, involved in the areas of pre-planning, budgeting, resources allocation, contract negotiation, drawings submission, progress claim, and worker coordination, to ensure that the team’s resources are used effectively and project deadlines are met.
2. Supervise construction site personnel and subcontractors, client & consultant, attend weekly project progress meetings, and monitor compliance with building and safety codes and regulations.
3. Ensuring the timely and cost-effective completion of construction projects.

Key Activities

• Determine and define scope of work and deliverables, manage construction schedule and activities
• Assess project estimations and budgets, inspect existing structures, create design plans, and review potential safety issues
• Responsible for negotiating the contracts of subcontractors, communicating with inspectors and architects, meeting with construction managers, and coordinating the delivery of materials with vendors.
• Collaborating with engineers, architects, designers and subcontractors to determine the specifications of the project
• Obtaining permits and licenses from appropriate authorities
• Determine needed resources (manpower, equipment and materials) from start to finish with attention to budgetary limitations
• Plan all construction operations and schedule intermediate phases to ensure deadlines will be met
• Project Planning & Scheduling
• Develop and maintain a detailed project schedule, coordinating with subcontractors and suppliers to ensure timelines are met.
• Plan and implement efficient workflows to avoid delays and improve productivity.
• Adjust schedules as needed, considering unforeseen circumstances or changes in project scopes

Risk Management

Identify potential risks and develop strategies to mitigate them. Conduct risk assessments, create risk management plans, and implement risk response strategies to minimize the impact of risks on project outcomes.

Team Management

Assemble and lead project teams, assigning tasks, and responsibilities to team members based on their skills and expertise. Provide clear direction and guidance to team members, facilitate effective communication, and promote collaboration among team members.

Schedule Management

Develop project schedules, defining tasks, dependencies, and timelines. Monitor progress, track milestones, and identify any deviations from the planned schedule. If necessary, adjust keep the project on track.

Quality Assurance

Ensure that project deliverables meet the required quality standards. Define quality criteria, establish quality control processes, and conduct regular inspections and reviews to monitor and improve the project's quality.

Reporting and Documentation

Responsible for generating regular progress reports and status updates for stakeholders. Document project activities, decisions, and outcomes to create a comprehensive project record.

Stakeholder Management

Identify project stakeholders and establish effective communication channels with them. Engage stakeholders throughout the project, manage their expectations, and address any concerns or issues that may arise.

Change Management

Handle changes that occur during the project lifecycle. Assess change requests, evaluate their impact on the project's scope, timeline, and budget, and implement appropriate change management procedures.

Continuous Improvement

Evaluate project performance and conduct lessons learned sessions to identify areas for improvement. Use feedback and insights gained from completed projects to enhance project management processes and practices within the organization.