Total 834 Manager quality assurance specialist job vacancies in Singapore

Job Description

• Industry/ Organization Type: Freight Transport
• Position Title: Claim Specialist & Assistant Operations Manager
• Working Location: HarbourFront
• Working Hours: 5 days (Mon – Fri, 9.00 am – 6.00 pm)
• Salary Package: Basic up to $5,000 + AWS + $100 Mobile Reimbursement
• Duration: Permanent Role

Key Responsibilities

• Identify potential claims (Customer, 3rd party service provider or internal department) and coordinate with insurance team appropriately and open claim file accordingly.
• Discuss with internal department and respond to claim notification from customer and/or 3rd party service providers. (Carriers, Haulers, Rail operators, Terminals, Local Authorities)
• Lead and guide claim incident management. (including other Business Units)
• Verify the liability based on the SOP, agreements, terms and conditions whenever applicable.
• Liaise with internal departments, business units and 3rd parties to mitigate and minimize further losses, damages on running claim cases.
• Propose cost recovery whenever applicable and possible.
• Attend claim-related documents. (e.g. LOI, Liability or No further liabilities letters, invoices etc)
• Follow up with other offices, business units, departments and 3rd parties on running/open claim cases.
• Update insurance team, Rotterdam claims department and management on open claim cases and share the monthly/weekly overviews.
• Assist Operation manager on operational-related matters as assigned. (to meet KPI targets and improve operational efficiency)
• Other ad-hoc duties and initiatives assigned.

APPLY NOW!!!

• Diploma or equivalent qualification
• Good communicator with fluency in English
• Minimum 2 years of relevant experience
• Self-motivated and able to perform under pressure
• Strong team player with good initiative and ability to work independently
• Good interpersonal skills and able to interface with all levels internally and externally in a professional and responsive manner
• Able to multitask and handle work professionally, maturely and efficiently

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65964 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

• Conduct full range of audit for listed companies and SMEs, both in Singapore and overseas, from planning to completion, meet deadline consistently, a reliable and well organised team member
• Develop good problem solving skills and provide sound recommendation of management actions based on industry research, insightful analysis and investigation
• Manage stress and emotions under challenging situation - coach junior employees, communicate clearly, share learnings
• Maintain awareness of market trends and indsutry factors impacting the client, to be able to lead non-complex client meeting

Requirements:

• Degree or professional accounting qualifications recognised by ISCA
• Minimum 3 years’ relevant experience with large/mid-tier international accounting firms
• Proactive, committed and able to work under pressure
• Possess initiative and the ability to work independently
• Good communication skills, both oral and written
• Team player - approachable and personal

1. Overseeing the maintenance and renewal of licenses (Manufacturer, GMP, servicing vendor contract and etc.)

2. Ensure the requirements of Good Manufacturing Practice (GMP) and proper Standard Operating Procedures (SOP) are established, developed, periodic review, revision, implemented and maintained accordingly

3. Manage of the Document Management System be a custodian of the quality documents (e.g. Site Master File, Documented Procedures, etc), keep records and filing in proper order

4. To approve specifications, sampling instructions, test methods and other Quality Control procedures

5. To ensure the required initial and continuing training for manufacturing personnel is carried out and adapted according to need. Manage of the GMP Training System, schedule, teach, certify and monitor

6. Ensure warehouse storage and cleanroom stations cleanliness and environmental conditions are monitored and properly upkeep

7. Review scrutinize and approval of the test and/or inspection results on incoming receipt starting and packaging materials, excipients, intermediate, bulk and finished goods in a timely manner

8. Oversees and conduct sampling inspection, retention and in-house testing

9. Ensure manufacturing operation is within In-Process Quality Control (IPQC)

10. To monitor and ensure all necessary testing is carried out and the associated records evaluated, release or reject of finished goods in a timely manner

11. Batch Manufacturing Record (BMR) review and release

12. To ensure the qualification and maintenance of testing instrument, premises and equipment (laboratory instrument and production equipment maintenance, UV light, lighting and safety features like exit emergency light functionality, fire extinguisher validity and etc.)

13. Examination and assessment on the hygiene process and the production as per the company regulations

14. Conduct and assess new supplier factory qualification, continuing existing supplier factory assessment

15. To assess and monitor the outsource contractors (accredited laboratories, pest controllers, contracted manufacturers and etc.)

16. Review updates by local governing authorities (HSA) or PIC/S published latest revision, promulgate and implement new quality procedures when deem necessary

17. Manage of the Internal Audit System, schedule and conduct internal audit at planned interval based on the status and importance of the activity. The audit shall be conducted in accordance with procedures

18. To ensure that the appropriate validations (cleaning, equipment and processes) are carried out; manage validation through design, run, test and upgrade systems and processes through assessing measurements and interpretation of data

19. Manage of the annual Product Quality Review and stability process

20. Manage of deviations, complaints, incidents and recalls with proper handling, following up and investigation

21. Manage of the Corrective and Preventive Action System. Formulate the corrective measures for product defect or non-conforming product through the analysis of the causes and approach

22. Oversees quarantine stock and disposition

23. Manage of the Continual Improvement System, ensure suitability and effectiveness of the GMP is carried out at all times, strategize plans to enhance process to meet the quality of the products to build up quality reputation and the company brand name

24. Manage of the Risk Management process

25. Acting as primary quality contact and qualified person for internal and external quality compliance matters

Duties and Responsibilities :

• Assist Senior Manager of Quality & Compliance to oversee the ISO Quality Management System held by the company.

• Work with internal stakeholders from Air Freight, Ocean Freight, Logistics, Courier, Cross Border Trucking Departments in achieving and meeting the set quality standards and procedures.

• Conduct training to stakeholders on topics related to quality standards and procedures.

• Work with internal stakeholders to understand and to meet the needs of customers.

• Gather quality objectives achievement metrics by internal stakeholders.

• Gather quality objectives achievement metrics by key suppliers.

• Work with internal stakeholders to gather customer satisfaction metrics.

• Monitor compliance to national and international quality standards and related regulations.

• Participate in quality related activities such as audit, qualification program, claims etc

Requirement

Minimum 2 years’ experience in quality management QC related field

Diploma level or higher. Knowledge of ISO9001, ISO13485 or SS620, TAPA or TradeFIRST.

Computer literate.

Details oriented with Excellent communication skills

Able to meet deadlines

Experience in managing a team

Prior working experience in freight forwarding/Logistics industry is a plus

• Global MNC, Market leader in Pharmacuetical Industry
• Dynamic and professional development-oriented environment

About Our Client

The client is a global pharmaceutical and healthcare organisation. They are a leading player in the industry, known for its extensive research and development efforts in the fields of pharmaceuticals, biotechnology, and healthcare solutions. With a strong commitment to innovation, they aim to improve patient care and well-being through the discovery and development of a wide range of medical treatments, including prescription drugs, generics, and cutting-edge therapies. They have a significant global presence and a diverse portfolio of products, spanning from pharmaceuticals to generic medications. Currently, they are looking for Quality Control Manager to join their team.

Job Description

• Optimise workflow efficiency and procedures, assist in validation procedures and reports
• Establish quality systems for the QC Raw Material lab in compliance with regulations
• Ensure timely document review and testing, implement production tracking systems to facilitate raw material quality testing and evaluation
• Manage budgeting and resource planning
• Manage global stakeholders
• Address deviations and propose corrective actions, review QA/QC documents to ensure compliance with specifications and regulations
• Improve test procedures for enhanced efficiency, provide technical support to various departments, and train QA/QC staffs on new methodologies and instrumentation

The Successful Applicant

• Bachelor Degree in Biologics, Chemistry, Pharmaceutical, Chemical Engineering or relevant field
• Experience with Quality Control Raw Materials processes within biopharmaceutical industry
• Strong leadership skills
• Strong in stakeholder management and equipped with business and financial acumen
• Prior knowledge of regulatory requirements, along with familiarity with industry tools and systems
• Demonstrate good understanding of cGMP, knowledge of manufacturing, quality control and validation requirements and activities

What's on Offer

• Dynamic, collaborative and engaged workplace culture
• Attractive renumeration package with great career advancement opportunities
• Strong leadership team

Head of Psychologist - ASD Specialist / Special Needs / Siglap [3770]

Salary Range: $6550 - $8500
Working Days: 5 Days Mon-Fri 8.30AM-6.00PM
Location: Siglap

Job Descriptions:
Conduct Psychological Assessments

• To formulate evidence-based and data-driven hypothesis for challenging/complex cases.
• Manage and prepare reports for challenging cases.
• Evaluate assessment tools and make adaptation for application, i.e. MCA, intake assessment, etc.
• Provide psychological inputs during multi-disciplinary team discussion or case conference.

Deliver interventions/Case Work

• To formulate evidence-based and data-driven intervention plan for complex cases.
• Implement intervention plan for complex cases across multi-disciplinary team.
• Monitor progress of the intervention through data collection.
• Review and adjust intervention according to data collected.

Build stakeholder relationship.

• Provide Psychological expertise to other organisations, relevant professionals.
• Collaborate with external organisations and the community to deliver and improve students/client care services

Maintain, professional, legal and ethical standards

• Develop framework for implementing professional standards in clinical, legal and ethical practices within departments.
• Monitor staff adherence to policies and procedures for professional practices.
• Lead quality improvement projects to improve client/students’ services.

Uplift professional practice in Psychology

• Review and improve in the models of care and service delivery based on research and emerging trend.
• Deliver training program in the area of specialisation in Psychology.
• Provide mentoring and supervision to psychologists.

Job Specifications:

• Possess at least a master’s degree in psychology, preferably with 8 – 10 years of relevant experience
• Fully Registered Psychologist with SPS, (or with a Recognised Psychological Board)
• Experience with special needs children/adults preferred

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

Job Purpose

You will report to Team Lead, Business Processing (Group Insurance Operations), and the key role is to carry out the daily tasks of the business processing function and process review.

The Job

· Issuance of policy contracts and endorsements;

· Issuance of policy adjustment, member movement;

· Responsible for premiums computation and experience refund;

· Ensure tax invoices/endorsement schedules/medical cards are issued timely;

· Liaise with direct clients/agents on employee benefits related queries via all channels;

· Fronting of digital solutions to clients/agents to champion for digitisation;

· Attend to escalations independently and recommend sound resolutions;

· Ensure the accuracy of records entries & proper documentation;

· Participate in projects which improve operations efficiency and effectively review the current processes and initiate improvement;

· Participate in User Acceptance Testing prior to deployment of changes in system;

· Maintenance of Department records and endorsements;

· Administration of data to provide reports required to track Department’s progress;

· Provide administrative support and perform ad-hoc tasks as assigned by Team Lead;

· Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;

· Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks; and

· Highlight any potential concerns/risks and proactively shares best risk management practices.

Our Requirements

· Degree from recognized institution;

· Preferred at least 1 year relevant experience specializing in insurance administration/business processing;

· Applicant along with experience in processing group insurance policies will be an advantage;

· Good time management, good analytical skills, detailed-oriented and pro-activeness;

· Task and results oriented, and a good team player;

· Mathematically inclined and with good communication skills;

· Highly proficient in Microsoft Excel. The job requires significant data sorting and manipulation;

· Proficient in other Microsoft Office applications;

· High level of integrity, takes accountability of work and good attitude over teamwork; and

· Takes initiative to improve current state of things and adaptable to embrace new changes.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Responsibilities:

• Provide overall support to department head in developing performance management policies and framework
• Develops compensation structure within organization’s financial budget.
• Acting as Business Partner to department heads in setting-up key performance indicators and conducting annual performance review exercise
• Develop an overall policy for performance management.
• Establish and set into use a framework for performance management.
• Assist the manager in planning and executing compensation initiatives.
• Establish and implement compensation plans that will encourage, foster, and sustain employees.
• Provide support in HR systems and ensure it is following regulatory standards.
• Recommend and execute enhancements to HR procedures and frameworks.
• Analyze HR data to determine area for development.
• Ad hoc duties as assigned.

Requirements:

• Degree or Diploma in Human Resources Management or equivalent
• At least 4 - 6 years of HR experience with focus in Compensation & Benefit function

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

1. Support the implementation of quality measures for nursing homes, which includes:Planning and organizing engagements with nursing homes to share the purpose and details of the quality measures.

• Presenting (using Tableau) and analysing the data for the quality measures.
• Preparing reports for CCOs and AIC management.
• Addressing questions from CCOs with regards to the quality measures.

2. Support the development of quality measures for other eldercare services, which includes:

• Reviewing local service/regulatory requirements, good practices, international practices to identify potential quality measures for home nursing care and other community-based care services.
• Conducting a preliminary analysis and presenting the findings.
• Liaising with other AIC Divisions to support the team’s quality measurement work.
• Organising meetings with the appointed workgroup, who will deliberate and select the quality measures for the sector.

3. Assist in the implementation of other key quality initiatives such as:

• Facilitating discussions with nursing homes to develop action plans with the aim of improving the safety culture in their organisations.
• Supporting the implementation of a quality assurance programme involving nursing homes and home nursing care providers.

Job Requirements:

• Degree in any discipline with 1 to 3 years of working experience. Entry-level candidates will also be considered
• Experience in data collection, analysis, visualisation and reporting; and knowledge of the community care sector would be an advantage
• Familiarity with analytics and statistical software e.g., Tableau, Stata would be an advantage
• Effective interpersonal, engagement and follow-up skills
• Strong written and verbal communication skills
• Passion for quality and ageing issues
• Resilient and results-oriented

This position reports to the director directly, individual will work remotely, via zoom and on site. Individual will work in projects and using equipment. Inidividual should have physical strength, endurance and work well with hands. Being good in collaboration and following instructions and safety rules, detail oriented, work driven and objective driven.

Individual to be involved in:

1. being able to build strong understanding on company's cables and jointers (and other products, equipments) on going project works, procedures with suppliers, engagement with clients, understand all payment method, sales techniques, company's Mission, Vision, main objectives, on site work flow not limiting to following up on work results and other achoc duties; communicating on project matters.

2. Prepare tender document, being able to read and use AUTOCAD System. Liaise and coordinate with other clients and contractors in development and implementation of the project until completion. Trainee will be able to lay new power cables throough underground pipes and terminate them at electrical equipment. Not limiting to conducting tests, troubleshotting, to check cable integrity and locate faults.

3. being able to perform duties such as project work calculations, planning, tender, estimates, costing, taking off measurements for overhead power cables. Preparation/Evaluations as part of the project team (with director and/or collaborating contractors). Base one estimating material, labour, or construction costs for budget preparation.

4. Possess deep knowledge of the business product e.g (cable jointers joint, overhead power cable) offering and value proposition to implement a strategic business plan that expands the company's customer base and ensure its strong presence in the market. This comprehensive sales plan will generally map out a clear route to hitting company's objectives and goals while incorporating different sales techniques and strategies.

Technical Skills & Competence:

1. To have multi tasking skills, team player that has good communication skills, customer service, to engage clients who are mainly business owners.

2. To be AutoCAD, Excel or Google Sheets proficiency for data manipulations, analysis, tendering to achieve client goals.

3. To formulate extensive budgeting for company, delicate work skill, record keeping

4. Creating reports and dashboards to track objectives, strategic planning skills, development goals

- 6 months traineeship contract

- 6 months no CPF contributions

Overview

Scent Senses is a wholesale distributor of internationally branded luxury products, As a company focused on ensuring the end-consumer has the best possible purchasing experience, we are seeking a General Manager of quality assurance, logistics and warehouse management, who can ensure all products that pass through our warehouses are rigorously checked for quality and authenticity, have appropriate goods-tracking mechanisms implemented upon them, and complete their logistic journey efficiently.

As a manager, your role will require deep technical expertise, and managerial experience.

Job Responsibilities

You will be expected to:

1. Design and implement the company’s goods tracking mechanism to ensure complete traceability from manufacturer to end consumer.

a. You will be expected to work with the ERP systems administrator to digitize this mechanism

2. Manage a team of quality assurance officers, whose functions include

a. Ensuring correct distributor codes are present on each product

b. Visually inspecting all merchandise to ensure there are no blemishes

c. Appropriately demarcating and returning merchandise which does not meet QC standards

3. Manage a team of warehouse operators, who carry out typical CG operations.

4. Ensure logistics process error rate of <0.05%, including customer complaints and internal QA checks.

Job Requirements

As a significant point of control for the essential functions of quality control and warehousing, you will be expected to have the following experience and/or knowledge in order to carry out your functions effectively:

1) Thorough knowledge of various industry standard packaging quality assurance checkpoints, including their methods of identification.

2) Experience managing a team of at least 25 in a quality assurance function.

3) Deep knowledge and experience of goods traceability mechanisms, especially with regards to implementation of these mechanisms downstream.

4) Knowledge and experience of warehouse operations with respect to CG, especially in handling, sanitation between QC and non-QC products, goods flow, product accounting, etc.

5) Knowledge and experience working with GS1 standards and matrix codes.

6) A minimum of 15 years of experience working directly in the quality assurance field within the luxury industry.

7) Qualifications in technical industries are highly preferred.

8) Knowledge and experience in Odoo 16 software usage, especially Inventory and Manufacturing module.

Misc.

1) You will be expected to work 5.5 days. Weekday working hours are 8:30am to 6pm, and Saturday working hours are 8:30am - 1pm.

2) Sick leave and Annual leave will be in line with MOM regulations.

Responsibilities:

• Provide overall support to department head in developing performance management policies and framework
• Develops compensation structure within organization’s financial budget.
• Acting as Business Partner to department heads in setting-up key performance indicators and conducting annual performance review exercise
• Develop an overall policy for performance management.
• Establish and set into use a framework for performance management.
• Assist the manager in planning and executing compensation initiatives.
• Establish and implement compensation plans that will encourage, foster, and sustain employees.
• Provide support in HR systems and ensure it is following regulatory standards.
• Recommend and execute enhancements to HR procedures and frameworks.
• Analyze HR data to determine area for development.
• Ad hoc duties as assigned.

Requirements:

• Degree or Diploma in Human Resources Management or equivalent
• At least 4 - 6 years of HR experience with focus in Compensation & Benefit function

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Perm
• Must have at least 5 years of BD/sales experience in Oil & Gas, Bunker fuels or selling to shipowners/ship managers
• Proven track record in building business
• Comfortable to be a sole contributor
• Advantageous if incumbent possess technical experience and is familiar with the bunker industry

Job Description

• Grow the sales of the global business in line with the strategic growth plan of the business working to budget targets
• Manage key accounts in designated geographical regions
• Identify and develop new opportunities to expand the services offered by the company
• Prepare quotations and tenders for new business opportunities.
• Develop working relationships with decision makers for all managed accounts and potential accounts
• Maintain up-to-date knowledge of the company's service offerings as well as external market trends
• Manage and maintain a pipeline; ensuring all sales information is current
• Gain a greater understanding of our customers’ business activities and the demands, constraints and factors affecting their business and markets
• Gain information on competitive activity and market factors which could affect the company's overall business
• Attend industry relevant conferences and exhibitions
• Assist with marketing activities
• Maintenance of I-Connect CRM database
• Liaise with local service providers when required to ensure high standards of service delivery are maintained

• Min Degree
• At least 5 years of BD/sales experience in Oil & Gas, Bunker fuels or selling to shipowners/ship managers
• Proven track record in building business/growing sales
• Excellent verbal and communication skills to liaise with internal and external customer’s
• Ability to develop strong working relationships with clients and internal stakeholders
• Knowledge of Petroleum Products and their properties
• Knowledge of Marine Industry operations and relevant legislation
• Knowledge of all competitive testing companies

Perm

AWS

Bouns

Medical and Insurance Coverage

In-charge of process maintenance and improvement,

 Ensure Customer Satisfaction

 In charge of Quality Management System implementation and maintenance

 Handle and answer customer complaint

 Implementation and Maintenance of SAC SINGLAS Accreditation

 Coordinate with Headquarter on improvement and action items on quality

issues.

 Support to Singapore Sales and Market Development on technical and commercial

requirements

 Attends technical bid evaluation / technical clarification meetings and closes all issues

Responsibilities:

1. Halal Compliance:

• Develop and implement a robust system to ensure compliance with halal requirements in all aspects of food production.

• Conduct regular audits and inspections to verify the adherence to halal standards by suppliers and internal processes.

• Work closely with the production team to address and rectify any non-compliance issues related to halal requirements.

2. Quality Assurance:

• Establish and maintain quality control procedures to guarantee the consistency and safety of our food products.

• Conduct routine inspections of raw materials, production processes, and finished products to identify and address quality issues.

• Collaborate with cross-functional teams to implement corrective actions and continuous improvement initiatives.

3. ISO Certification and Project Assistance:

• Assist the Operations Manager in handling ISO Certification processes and related projects.

• Develop, implement, and maintain the Food Safety Management System ISO 22K.

4. Audit Management:

• Manage external/internal quality audit programs from audit planning to implementation to ensure compliance with relevant regulations and standards.

• Liaise with government agencies, certification bodies (e.g., pest control, SFA, SOCOTEC).

5. Management Review and Continuous Improvement:

• Conduct management reviews to identify improvement opportunities in the current production process.

• Implement changes based on review outcomes to enhance overall efficiency and effectiveness.

6. Supplier Management:

• Periodically monitor supplier performance, conduct assessments, and approve new suppliers.

7. Training and Collaboration:

• Support and create training materials, working closely with various departments to deliver work plans.

8. Daily Inspections and Process Enhancement:

• Conduct daily inspections to identify areas for improvement, nonconformities, and opportunities for enhancing quality processes.

9. Collaboration with Production Team:

• Work with the production team to build a product that complies with quality standards and ensure the product is released to meet food safety and food hygiene requirements.

10. Incident Handling and Recall Procedures:

• Establish and implement effective procedures for handling food safety incidents and recalls.

• Conduct thorough investigations into any breaches of food safety standards and recommend corrective actions.

Requirements:

o Bachelor's degree in Food Science, Quality Assurance, or a related field.

o Proven experience in quality assurance, preferably in a central kitchen or food production environment.

o In-depth knowledge of halal requirements and certification processes.

o Strong analytical and problem-solving skills.

o Excellent communication and interpersonal skills.

o Attention to detail and commitment to maintaining high-quality standards.

o Certification in Food Safety and HACCP is a plus.

Job Description

• Industry/ Organization Type: Freight Transport
• Position Title: Claim Specialist & Assistant Operations Manager
• Working Location: HarbourFront
• Working Hours: 5 days (Mon – Fri, 9.00 am – 6.00 pm)
• Salary Package: Basic up to $5,000 + AWS + $100 Mobile Reimbursement
• Duration: Permanent Role

Key Responsibilities

• Identify potential claims (Customer, 3rd party service provider or internal department) and coordinate with insurance team appropriately and open claim file accordingly.
• Discuss with internal department and respond to claim notification from customer and/or 3rd party service providers. (Carriers, Haulers, Rail operators, Terminals, Local Authorities)
• Lead and guide claim incident management. (including other Business Units)
• Verify the liability based on the SOP, agreements, terms and conditions whenever applicable.
• Liaise with internal departments, business units and 3rd parties to mitigate and minimize further losses, damages on running claim cases.
• Propose cost recovery whenever applicable and possible.
• Attend claim-related documents. (e.g. LOI, Liability or No further liabilities letters, invoices etc)
• Follow up with other offices, business units, departments and 3rd parties on running/open claim cases.
• Update insurance team, Rotterdam claims department and management on open claim cases and share the monthly/weekly overviews.
• Assist Operation manager on operational-related matters as assigned. (to meet KPI targets and improve operational efficiency)
• Other ad-hoc duties and initiatives assigned.

APPLY NOW!!!

• Diploma or equivalent qualification
• Good communicator with fluency in English
• Minimum 2 years of relevant experience
• Self-motivated and able to perform under pressure
• Strong team player with good initiative and ability to work independently
• Good interpersonal skills and able to interface with all levels internally and externally in a professional and responsive manner
• Able to multitask and handle work professionally, maturely and efficiently

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65964 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Purpose

You will be responsible for the planning, organizing and executing audits for the Great Eastern Group of Companies. You will also assist the Singapore Head of Internal Audit, Group Internal Audit, to provide an independent and objective assurance to improve the Group’s operations.

The Job

· Ensure coverage of relevant regulatory requirements and recommend improvements to corporate policies, procedures and practices;

· Lead or participate in the planning for each audit assignment to ensure performance of audit assignments, quality of reports and timeliness of deliverables;

· Develop audit plans and programs. Ensure that these documents are up-to-date and suitable to the current operating environment of the auditee;

· Ensure timely reporting of findings, risks and recommendations for auditee’s response and finalisation of report to AC (Audit Committee);

· Lead or participate in other ad-hoc assignments including special projects and investigations;

· Assist in the follow-up with auditees on outstanding audit findings through the issuance of Audit Tracking Report and verification of resolved findings;

· Ensure that audit operating standards and procedures are observed, and requirements of the Quality Assurance Review are met; and

· Assist in the administration of Group Internal Audit and ensure effective and efficient usage of the Department’s resources.

· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

· Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

· Bachelor's degree in Accounting, preference will be given to those with Chartered Accountant or Certified Internal Auditor certification;

· 3 to 5 years of relevant audit experience;

· Knowledge of the insurance sector will be an added advantage;

· Strong report writing, communication and presentation skills;

· Analytical, independent and a good team player;

· Committed and able to interact well with all levels of staff;

· Proficient in oral and written English; and

· Able to travel overseas when required (once/twice every quarter).

· High level of integrity, takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Careers that Change Lives

We are a learning culture. An inventive and collaborative group. We are dedicated to making sure that every patient gets the best product — when they need it. We have strong ties to our local communities. Our vibrant employee communities respect and value individual experience and perspective as we aim to improve lives and the access to healthcare.

A Day in the Life

• Leads the QA function to ensure quality system development and compliance with FDA's Quality System Regulation, 13485, MDD / EU MDR, and other quality requirements.
• Provides oversight for the development and maintenance of quality programs, systems, processes and procedures that ensure compliance with policies and that the performance and quality of services conform to established internal and external standards and guidelines.
• Provides expertise and guidance in interpreting policies, regulatory and/or governmental regulations, and internal regulations to assure compliance.
• Provides guidance and coaching to all direct reports, includes establishing individual performance & development objectives and plan
• Leads the strategic planning the functional team in driving continual improvement and effectiveness of Quality Operations and Quality Systems.
• Establishes quality programs and initiatives to ensure products and assemblies are developed and manufactured in accord with applicable requirements.
• Leads and/or supports initiatives at Medtronic Singapore and across sites to ensure effective quality reporting, quality systems and quality improvement efforts and Customer-Focused Quality; supervise the Quality System implementation. Supports the implementation of engineering projects, including design transfers and provide management oversight in establishing the quality system requirement at other facilities and Medtronic projects.
• Act as the CAPA board chair to ensure effective CAPA process and drive the development of systems and processes for the identification, analysis, correction, and prevention of quality issues.
• Leads audit and inspection preparation, resolution of audit and inspection findings and liaises with auditing groups and inspectors through all stages of the audits.
• Works with Singapore and platform leadership team members in developing long and short-term business goals and strategies.
• Represents Singapore on OU/ enterprise Quality Leaders team meeting, collaborate with peers across all sites and Operating Units for global quality initiatives and works closely with peers on similar quality concerns between MDT sites.

Qualifications

Must Have

• Requires a Bachelor’s degree minimum of 5 years relevant experience, or advanced degree with a minimum of 3 years prior relevant experience.

Your Profile

• Minimum of 5 to 7 years management expertise in the Pharmaceutical, Medical Devices or any highly regulated manufacturing industry.
• Overall operational and financial acumen, Business and Project Management skills and experience a plus.
• Familiar with Quality System requirement and knowledge of Quality System Regulations and ISO.
• Broad management knowledge to lead a team and have a prior experience in manufacturing environment and Quality function.

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Position Objective

The Outpatient Assistant Clinic Manager is responsible for providing leadership and guidance to the clinical team, including Clinic Assistants and Nurses, and ensuring smooth clinical operations and patient care.

Job Responsibilities

• Responsible in overseeing the daily operations of nursing services and patient care
• Direct, supervise and evaluate the quality and appropriateness of all nursing and patient-care-related activities.
• Review, implement and evaluate procedures and policies according to established standards of nursing practices.
• Provide clinical supervision to the nurses and clinic assistants.
• Monitor and ensure cost-effectiveness in the usage and maintenance of clinical resources.
• Collaborate with the specialists and doctors to implement best practices and efficient processes, and with Management in the development of long-term business plans for the clinics.
• Ensure nursing services meet and adhere to licensing and regulatory requirements.
• Conduct staff performance appraisals and provide support and guidance to enhance the staff’s professional development based on individual training needs.
• Resolve public relations issues and provide service recovery when required.
• Liaise with the company’s stakeholders and corporate partners to ensure smooth clinical experiences for our patients.
• Collaborate with other departments to put in place best practices and ensure efficient processes for the clinics.
• Assist with all audits to be conducted on nursing practices and the clinics.
• Maintain a professional relationship with third parties, such as overseas agents and timely respond to their enquiries according to MOH regulations and company policies.
• Undertake such other duties as may be assigned.

Job Requirements

• Valid Singapore Nursing Board (SNB) practising license
• Minimum of 3 years of nursing experience within clinical environments, coupled with supervisory expertise.
• Experience in performing e-filling for Medisave and Insurance claims
• Degree/Diploma in Nursing or equivalent (recognised by Singapore Nursing Board)
• Prior O&G and IVF experience will be advantageous
• Enjoy interaction with people

Job Competencies

• Problem-Solving Skills
• Time Management Skills
• Effective Communication
• Leadership Skills

If this opportunity resonates with you, we warmly invite you to take the next step by submitting your application through MyCareersFuture portal. Alternatively, you may submit your application via Google Forms (http://tinyurl.com/shg-application-form).

(Only shortlisted candidates will be notified.)

Role

The Document Imaging Specialist (Team Leader) is a member of a team responsible for service delivery through efficient scanning operations at an Iron Mountain customer site. It is paramount for the Document Imaging Specialist to be able to provide a balance between efficiency and cost consciousness while delighting the customer by exceeding expectations.

Responsibilities

• Oversee for all workplace activities within the team, assign tasks to team members, and be responsible for the success of team initiatives.
• Coaching to improve team member skill sets and identifying areas for improvement.
• Respond to customer enquiry and problem solving.
• Consolidate daily/ weekly and monthly report.
• Conduct staffs training
• Deliver a great service and build strong trusted relationships with client
• Deliver a range of Document Imaging services and support to the client with minimal or no supervision
• Receive, sort, batch and prepare hard copy documents for scanning
• Remove all bindings correctly, without degrading the hard copy document.
• Repair and prepare hard copy documents for auto-feed scanning as required.
• Operate and maintain high-speed production scanners equipment to scan hardcopy documents to digital form
• Ensure that all required physical pages are scanned and all scanned images are clear, complete and orientated correctly
• Capture data from scanned images accurately and completely within keystrokes performance measurements
• Perform quality checks on scanning, data entry and final digital output; rework as required.
• Restore hard copy documents to original form as required for packing into archive boxes
• Ensure daily record keeping functions are completed and reporting information is maintained
• Collaborate with the team to problem solve to ensure efficient service delivery that meets SLA
• Identify and implement opportunities for process improvement
• All other duties as assigned by management

Job Requirements:

• Minimum of 2-year experience in document processing in a regulated industry (applicants without experience will be considered for entry-level position)
• Minimum “O” Level Certification
• Previous scanning and indexing experience will be added advantage
• Excellent customer service mind-set and good communication skills
• Proven record working in a fast-paced and time sensitive environment with little to no errors
• Absolute team player, and look to enjoy working with a close-knit team
• Attention to detail, responsible and organized
• Basic computer literacy skills in MS Excel and Word
• Willing to be deployed across different sites on short notice
• Willing to OT as per required
• Acceptable to do cross-functional learning/job rotation as per Management’s request

Position Objective

The Centre Manager, Outpatient Services is responsible for providing leadership and guidance to the clinical team, including Clinic Assistants and Nurses, and ensuring smooth clinical operations and patient care.

Job Responsibilities

• Responsible in overseeing the daily operations of nursing services and patient care
• Direct, supervise and evaluate the quality and appropriateness of all nursing and patient-care-related activities.
• Review, implement and evaluate procedures and policies according to established standards of nursing practices.
• Provide clinical supervision to the nurses and clinic assistants.
• Monitor and ensure cost-effectiveness in the usage and maintenance of clinical resources.
• Collaborate with the specialists and doctors to implement best practices and efficient processes, and with Management in the development of long-term business plans for the clinics.
• Ensure nursing services meet and adhere to licensing and regulatory requirements.
• Conduct staff performance appraisals and provide support and guidance to enhance the staff’s professional development based on individual training needs.
• Resolve public relations issues and provide service recovery when required.
• Liaise with the company’s stakeholders and corporate partners to ensure smooth clinical experiences for our patients.
• Collaborate with other departments to put in place best practices and ensure efficient processes for the clinics.
• Assist with all audits to be conducted on nursing practices and the clinics.
• Maintain a professional relationship with third parties, such as overseas agents and timely respond to their enquiries according to MOH regulations and company policies.
• Undertake such other duties as may be assigned.

Job Requirements

• Valid Singapore Nursing Board (SNB) Registered Nurse practising license
• Minimum of 5 years of nursing experience within clinical environments, coupled with supervisory expertise.
• Experience in performing e-filling for Medisave and Insurance claims
• Degree/Diploma in Nursing or equivalent (recognised by Singapore Nursing Board)
• Prior O&G and IVF experience will be advantageous
• Enjoy interaction with people

Job Competencies

• Problem-Solving Skills
• Time Management Skills
• Effective Communication
• Leadership Skills

If this opportunity resonates with you, we warmly invite you to take the next step by submitting your application through MyCareersFuture portal. Alternatively, you may submit your application via Google Forms (http://tinyurl.com/shg-application-form).

(Only shortlisted candidates will be notified.)

About The Team

You are part of the AML Risk Operations Team. The AML Risk Operations team is in charge of all AML related checks and ensures that the AML risk of the company is under control.
Within that team, the AML Quality Control & Testing team is in charge of quality control, testing, processes, and AML systems administration. You lead the Quality Control team.

About The Role

You will lead a team to make sure that our AML processes & governance are up to standard, continuously improving, and ready for expansion. You are also responsible for stress-testing existing rules & implementing new rules, as well as proper AML training of teams.

• Lead a team of analysts to analyse and improve quality of front-to-back risk operations processes
• Drive comprehensive assessments of existing AML, KYC and onboarding operations to identify and resolve bottlenecks, inefficiencies, and gaps
• Be responsible for the quality, good governance, and continuous improvement of our AML operations
• Use data-driven insights to make informed decisions
• Collaborate with cross-functional teams (from Commercial, Operations, Product etc) to proactively drive improvements
• Develop and implement strategies for process improvement, focusing on streamlining operations, reducing errors, improving SLAs, and enhancing customer experience.
• Establish and maintain robust quality assurance processes and metrics for AML and onboarding activities.
• Monitor and audit processes to ensure compliance with regulatory requirements and company standards.
• Provide training and guidance to AML and onboarding teams to ensure staff are well-equipped to follow revised processes and procedures.
• Foster a culture of quality and compliance within the organization.
• Maintain comprehensive documentation, prepare reports and presentations for senior management and regulatory bodies as needed.

Minimum Qualifications

• At least 7 years of relevant experience in Quality Control / Assurance in the AML space
• Strong understanding of AML policies for financial institutions
• Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.
• Strong project management skills with the ability to manage multiple initiatives simultaneously
• Ability to operate with flexibility in a fast-paced, constantly evolving and collaborative environment
• Proactiveness in driving change and willingness to roll-up sleeves and get things done
• Passion for the fintech industry and a cultural fit with start-up mindset

Preferred Qualifications

• Experience in startup environments
• Experience in consulting or banking environment
• Previous team management experience

Job Responsibilities:

• Perform validation of customers’ instruction for critical and high-risk orders such as telegraphic transfer, remittance applications; stop payment of cheque, reporting scam/unauthorized and recall of funds as some examples, by retrieving interaction recording from various systems and details from Customer Relationship Management system (CRM).
• Performs Day-2 checks on customer requests approved by Customer Service Representative (CSR) such as waiver request for credit cards and CashPlus to ensure adherence to guidelines set by business units and management.
• Review interactions (call, email, chat, social media posts, faxes) to evaluate the quality of customer service delivery in accordance with quality monitoring standards.
• Ensure interactions meet performance expectations in accordance with quality monitoring standards through regular calibrations sessions and dialogues.
• Collate, prepare and analyze statistical reports on a regular basis based on checks performed, for Contact Centre Management reviews.
• Uses quality monitoring data to track performance at the team and individual level

Job Requirements:

• A university degree holder in any discipline with a minimum 5 years of relevant experience in Quality Assurance / Quality Control and is familiar with banking and/or credit cards process, products and systems.
• Passion for service, strong customer service mindset with good communication, comprehension and excellent problem-solving skill.
• A strong customer service mindset with good communication and customer centric drive to improve customer experience.
• Possess good interpersonal skills and able to work independently and as a team.
• High level of accuracy and attention to detail.
• Proficient in Microsoft Office applications.

Job Responsibilities:

• Demand creation identify opportunities to enhance existing product lines. Identify growth opportunities in the market & design/support commercial operation to go to related market/customers.
• Perform market research and analysis activities such as competitor analyses, sales forecasts, new market trends, etc., in support of proposed marketing programs and new product introductions. Maintain databases of information pertaining to assigned product.
• Coordinate/initiate business relationships with third parties, joint marketing partners and other industry participants.
• Provides support through demo instruction and tool development, functional demonstrations, and telephone consultation. Execute product promotion plans and product introduction programs. Plan and participate in seminars, trade shows and other special marketing events or campaigns.
• Drives Voice of Customer activities to assure strong positioning and product line growth. Assess customer experience and process technical support data collaboratively with development, product planning, sales and other internal personnel.
• Provide technical support to the field sales force; respond to their technical and application questions and provide competitive and appropriate product information, and produce reports and technical data on competitive products, as well as our own products’ performance. Develop and conduct product training to field sales force and others as needed.
• Develop regional value selling documents for key products taking local competitive situation into consideration.
• Actively explore new methodology to leverage on digital platform to maximize market reach and growth in the region
• Develop product go-to-market programs to achieve overall revenue targets and market share goals.
• Develop New Product launch plan.

Job Requirements:

• Min Bachelor's Degree in Electrical and Mechanical Engineering
• Min.5-6 years of working experience handling instrument calibration of commercial capacity and relevant sales activity
• Knowledgeable in electrical products, Test & Measurement applications and manufacturing capabilities
• Knowledge of marketing management, new product planning and sales forecast principles, methods, and practices.
• Excellent communication skills and presentation skills.
• Proven analytical capabilities to enable competitive assessment, market research, strategic planning.
• Comfortable with frequent traveling for work business purpose

Interested applicants, please email your updated CV to [email protected] or WA 91792208 for more information.

Recruiter's Ref Code: #HHM

EA Personnel No: R21103938

EA Personnel Name: Reina Ng Hwee Min

Company Registration Number: Recruit Express Pte Ltd (99C4599)

We believe that challenges are better solved together. That's why you'll join a diverse, global community of solvers - an unexpected mix of people that come together to build trust in society and solve important problems. With us, you are encouraged to lead with your heart and values, and where your unique skills are developed and put to work in unexpected and exciting ways, superpowered by technology.

The Assurance Risk & Quality teams have a major role in ensuring that the Assurance professionals in PwC provide the highest quality professional services and are seen by our clients as trusted advisors.

To deliver services in an effective and efficient manner that meets the expectations of our clients and other stakeholders, the PwC network has established the Quality Management for Service Excellence (QMSE) framework which introduces an overall quality objective for the Assurance practise that is supported by a series of underlying quality management objectives.

Our system of quality management must be designed and operated so that these objectives are achieved with reasonable assurance. The achievement of these objectives is supported by a quality management process established by our firm and Assurance leadership, business process owners, and partners and staff.

As a project manager of this team, you are responsible to support in planning and overseeing the implementation of QMSE framework to the system of quality management.

Key responsibilities:

• Manage the design and implementation of QMSE framework
• Provide guidance and support to the business process owners and relevant stakeholders
• Develop templates to ensure consistency of documentation
• Manage QMSE Aura file
• Update documentation relating to QMSE
• Work with the QMSE testing team
• Monitor progress and ensure timelines are met
• Attend and participate in global calls and meetings
• Liaise with global on QMSE related matters
• Manage network review and regulator inspections
• Provide updates and report on a regular basis to Territory Senior Partner, Territory Assurance Leader, R&Q leader, QMSE implementation leader and relevant stakeholders

Key requirements:

• Possesses a high level of resilience and positive work attitude
• Has strong attention to detail
• Has excellent project management skills
• Has strong people-orientated mindset
• Possesses the confidence and maturity to deal with all levels of staff
• Has a willingness to learn and deliver timely and quality results
• Is an excellent team player