Total 243 quality assurance specialist job vacancies in Toa Payoh

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to focus on delivering excellent healthcare informatics product service support expertise to customer and being there for customers when they need us most. The Technical Support Specialist is responsible for providing service support expertise to customers, ensuring high customer satisfaction. Activities include resolution of incidents, problems and services requests raised by customers (internal or external). The role provides a conduit between its area of expertise and the cross functional teams; comprising Philips EDI (Healthcare Informatics division) as represented by the Service Desk, Solutions Group, Project Office, EDI Sales and Management.

Key Responsibilities

• Manage and maintain effective communication with customers in relation to logged service requests, with internal & external cross-functional teams.
• Effectively utilize service tools for the logging, triage, and classification of cases in line with published work instructions, leading to resolution – remotely or onsite while being open to learning about new tools and technologies that can improve service delivery.
• Monitoring of cases that have been assigned to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved while being open to learning about ways to improve SLA performance and customer satisfaction.
• Meeting project milestones and timelines for tasks/activities that have been assigned.
• Work on root cause analysis of the incident and work through escalation matrix for conclusive analysis.
• Undertaking analysis of cases to identify recurring incidents and liaising with Incident management, SME, and other functional groups to ensure a permanent resolution to these incident types with objective to find ways to mitigate or prevent recurring issues.
• Participating in weekly rotating on-call responsibilities, providing 24/7 coverage.
• Work with a team to perform preventive maintenance.
• Continuously update knowledge and skills related to the job through formal training programs, self-study, and seeking feedback from team members and stakeholders, in order to improve job performance and provide the best service to customers.

To succeed in this role, you’ll need a customer-first attitude and the following

• Relevant degree in computer science or related technology with 5+ years hands-on experience supporting customers.
• Strong analytical and problem-solving skills with the ability to quickly learn and apply new technologies and troubleshoot complex issues.
• Excellent verbal and written communication skills with the ability to communicate technical information to non-technical stakeholders.
• Experience in incident management, problem management, and change management processes.
• Knowledge of ITIL framework and its application in service management.
• Experience in managing and supporting virtualized environments such as VMware and Hyper-V.
• Experience in administering and troubleshooting Oracle database, Windows Server, and network technologies.
• Familiarity with Radiological workflow, including DICOM, HL7 etc., is an advantage but not mandatory.
• Proven ability to work independently, take initiative, and be accountable for deliverables.
• Ability to work effectively in a team-oriented, collaborative environment.
• Awareness of security protocols, best practices, and compliance regulations.
• Experience with scripting languages such as PowerShell, batch, and Python for automation and process improvement.

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

By submitting your resume and related information in the manner set out in this job post, you consent for Philips and Philips’ authorized nominee to collect, process, transfer and store your personal data for purpose of the application for the above-mentioned job opportunity. Further, in the event you provide any personal information of another data subject as referee, you confirm that the relevant data subject consented to the disclosure of such personal data to Philips and Philips’ authorized nominee. For more information and details on our Privacy Policy, please visit this link.

Job Responsibilities:

• Take ownership of end-to-end recruitment process that involves requirements understanding, talent pool defining, sourcing, screening and selection of the right individuals.
• Involve in all recruitment related activities for on-campus and experience hiring.
• Act as a recruitment partner to understand deeply about why we are hiring, who we are hiring for, and how we are going to hire by partnering closely with the stakeholders, at the same time, provide expertise and assistance to all levels of stakeholders in recruitment related issues.
• Manage, prioritize and close talent searches within timeline and have experiences setting benchmarks, metrics and understand how to prioritize to hit the expected targets.
• Proactively approach passive candidates who are potentially a fit for the team and build a pipeline and a robust network of talents.
• Conduct a comprehensive interview during HR screening with the candidates to add value to help the departments hire the right individuals.
• Recommend ideas and initiatives for recruitment that will contribute to the long-range growth of the team, for example, implementing any new process and fine tune standard process for recruiting to deliver the highest quality results.

Job Requirements

• Minimum 1 year of full-time recruitment experience.
• Proficient in R&D engineer recruitment, preferably in the telecommunication and electronics industry.
• Experienced in conducting competency based assessment, able to interview and assess the candidates comprehensively.
• Independent, creative with a strong sense of responsibility.
• Target driven and able to manage and prioritize multiple tasks.
• Well versed of the talent market and able to build a robust network of target talents will be preferred.
• Experienced in recruiting passive candidates
• Ability to speak and write in Chinese as the incumbent requires to liaise with the China HQ counterparts/personnel for work or project related matters

Overview

We are a team that believes in each other and want a new member on our team who we can trust and rely on. We don't expect you to know everything about digital marketing, but we do expect you to want to find out and have the attitude of always wanting to learn and know more.

If you love the process of understanding a brief and working with creatives and planners to deliver the best marketing solutions to a client’s problem while keeping a close watch on timelines and budgets and learning something new every day - this is the job for you.

Our Marketing team is at the heart of every campaign we run, working from the inception of an idea through to delivering on promised KPIs. In running our Media Campaigns, you will conceptualise a solution to deliver the results our clients come to us for, within budget and to the highest quality level.

We are looking for a Senior Digital Media Specialist to lead projects across the main services of the Digital Marketing Agency:

• Digital Media (mandatory)
• Traditional Media (plus)
• SEO (plus)
• Web Analytics (plus)
• Social Media Management (plus)
• Marketing Automation (plus)

In terms of Digital Media, we are looking for hands-on experience on the following channels:

• Google Search (mandatory, hands-on-experience)
• Google Display (mandatory, hands-on-experience)
• YouTube (plus)
• Linkedin (mandatory, hands-on-experience)
• Facebook/Instagram (mandatory, hands-on-experience)
• Twitter (plus)
• TikTok (plus)
• Programmatic (plus)
• DOOH (plus)
• China Digital Media ecosystem (plus)

Having previous experience in Traditional Media will also be a plus that we will consider.

You will be assigned to particular accounts and you’ll be tasked to find the best ways to reach a client’s KPIs via digital channels.

Do not worry, we have solid processes and documentation which will help you to make quick work on your assigned projects. You will be provided training on Traditional Media, Web Analytics, Marketing Automation, and Social Media Management, to help you grow your skills and knowledge.

Expect to be put through aptitude and attitude tests, and a series of interviews. We take growing our team seriously and expect you will have the determination to see this through with us. If you’re the right fit for our team, you will relish every day with Construct - working on new challenges and helping build a team which, like you, fervently believes in change for the better.

Responsibilities

Reporting to the Marketing Director, the key responsibilities include the following areas:-

Media Campaigns:

• Creating proposals* for new and existing clients
• Supervising the setup
• Supervising the optimizations
• Supervising the reporting
• Helping the Account Managers to handle clients' relationships and communications

*Note: Proposals creation implies the following deliverables:

• Plan/proposal in PPT
• Media Plan/estimations in Excel
• Keyword research
• Specifications to PM/AM/Content/Creative/Dev teams
• Time & Costing estimations, quotes, and Invoices

Requirements

• A Degree or Diploma in Marketing, Technology, or a relevant field.
• Minimum 5 years of experience in total, working in Digital Media (implementing and optimizing Google Ads/Facebook/Instagram/LinkedIn campaigns) campaigns.
• It will be a plus to have experience in Traditional Media, Web Analytics, and SEO.
• Goal-minded and strong analytical skills with a keen eye for detail.
• Believes in our core values of Change Agent, Ownership Mindset, Value-oriented, and Respect for All.
• Strong listening skills and the ability to be open to new ideas from team members, coworkers, industry sources, and clients.
• A source of innovation, passion, and creative vision.
• Good communicator with excellent written and verbal communication skills and strong presentation abilities.
• Strong planning, account management, and project management.
• Some soft skills to highlight: excellent Excel and PPT skills.
• Steady People - We are a team of steady people who like solving complex problems for their clients.
• Willing to learn and achieve a holistic view of all the Digital Marketing disciplines.

Why join us?

• We’re on a mission to own ‘Make change matter’ - you can play a part in truly building and delivering this to the market
• Be part of a team with a strong passion for growth and excellence
• We are constantly striving to build a positive and inclusive workplace culture
• We strongly believe in and practise a better work-life balance than most agencies
• Opportunities for growth and development
• Be part of our annual company trip where we all come together to have fun and celebrate
• Be rewarded with a competitive salary and benefits package

At Madam Partum by Chien Chi Tow, we strive to provide the best customer experience to our customers.

We are looking for a Customer Service Specialist who can work towards the company goals. The ideal candidate needs to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to promote the company services and products effectively.

• Identify and able to provide personalized solution to customer’s needs.
• Attend to customer’s feedback and questions in a professional and timely manner.
• Maintain a continuous high level of customer service delivery and satisfaction.
• Goal-Sales driven , self motivated individual with the ability to focus.
• Strong administrative skills and able to handle a fast paced environment.
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers.
• Liaise with other support teams as required to resolve requests/issues in a timely manner.
• Main task will include managing customer queries via whatsapp, social media and other platforms such as events/outlet.
• X factor and willing to go the extra mile to help customers.
• Savvy with all communications devices such as WhatsApp and multichannel platforms.
• Able to work on weekends and public holidays.

Job Types: Full-time, Permanent

Benefits:

• Employee discount

Schedule:

• Weekend availability

Supplemental pay types:

• 13th month salary
• Commission pay

About Us!

The mission of Housing & Development Board (HDB) is to provide affordable, quality housing and a great living environment where communities thrive. To achieve its mission, HDB aims to be data-driven to the core and adopt evidence-based decision making in developing better housing policies service, improving service delivery and optimising operations.

What Will You Do?

• Develop, maintain, and operationalise a Threat Risk Assessment framework for HDB to identify and mitigate the threats and risks in its IT systems and programmes.

• Work with key stakeholders to ensure high cybersecurity posture of application systems through activities such as the following:
i. Promote secure coding practices.
ii. Review of Vulnerability Assessment and Penetration Testing (VAPT) Cases
iii. Facilitate remediation of vulnerabilities arising from application security testing
iv. Setup DevSecOps through CI/CD pipeline
v. Securing Cloud Workloads
vi. Procure & Maintain Security testing Tools/services to support source code review and VAPT.

• Related works include Threat Risk Assessment, project specific cybersecurity specification, cybersecurity proposals evaluation, cybersecurity design review, System Security Acceptance Test and review, Vulnerability Assessment and Penetration Test.

• Manage and promote IT security awareness and outreach programme.

• Keep abreast of the latest industry ICT security practices and technologies as well as emerging threats and vulnerabilities and recommend appropriate controls for implementation to improve the enterprise security posture.

• lead and/or participate in the adoption of new technological advances and best practices in infrastructure security systems to mitigate security risks.

You will be a Great Fit if you:

You should possess a strong background in ICT Security, Information Security, Information Technology, Computer Science, Cybersecurity or equivalent.

• At least 2 years of experience in ICT works involving the setup, development, and management of web-based systems, with at least 2years of relevant ICT security work experience.

• Preferably possess one or more appropriate IT security certifications, such as CISSP, CRISC, CISM, CISA, CEH, etc

• Preferably with strong knowledge and experience in information and cybersecurity risks, controls, vulnerability assessment/penetration testing, compliance, and industry IT/cyber security best-practices.

Good to Have:

• Domain knowledge of access control; telecommunications and network security; cloud security; Cybersecurity & information security governance and risk management; software development security; cryptography; security architecture and design; operations security; security incident response and management; business continuity and disaster recovery planning; legal regulations, investigations, and compliance; physical (environmental) security

• Knowledge in IT security principles and IT controls as well as industry best practices and frameworks pertaining to IT Controls (IM8, COBIT, ISO27001/2 etc.)

• Good understanding of the current IT/Cyber Security landscape Great Attitude to bring the best out our team
• work beyond business hours including weekend when necessary.

• possess good interpersonal and communication skills.

• demonstrate a strong sense of urgency and have good troubleshooting and problem-solving skills with good attention to detail.

• conduct research on ICT and cybersecurity technologies where necessary to perform the assigned tasks.

• have good command of written and oral English

Successful candidates will be offered a 1+1 year contract in the first instance. Conversion to perm is dependent on good performance.

Find out more about a career with HDB at www.hdb.gov.sg/cs/infoweb/about-us/careers

Please apply for the job through the Careers@Gov job portal as linked:

https://www.careers.hrp.gov.sg/sap/bc/ui5_ui5/sap/ZGERCFA004/index.html#/JobDescription/14317734/a94bccfb-172f-1ede-b0fe-e1923775726c

About Us!
The mission of Housing & Development Board (HDB) is to provide affordable, quality housing and a great living environment where communities thrive. To achieve its mission, HDB aims to be data-driven to the core and adopt evidence-based decision making in developing better housing policies service, improving service delivery and optimising operations.

What Will You Do?

We are seeking a highly skilled and motivated Cloud Security Specialist to join our dynamic team and play a pivotal role in ensuring the security, integrity, and compliance of our cloud-based systems and applications. As a Cloud Security Specialist, you will work collaboratively with cross-functional teams to design, implement, and maintain robust security measures that protect our organisation's assets and data in cloud environments.

• Cloud Security Strategy: Develop, implement, and maintain an effective cloud security strategy and architectures that adhere to best practices, industry standards, and regulatory requirements.

• Security Architecture: Collaborate with engineering teams to design and implement common cloud security architectures, ensuring principles of least privilege, zero trust, defense in depth, and security by design.

• Infrastructure Security: Implement and manage security controls for cloud infrastructure components, including networks, virtual machines, containers, and serverless services. Apply security groups, network segmentation, and encryption to safeguard data in transit and at rest.

• Identity and Access Management (IAM): Design and enforce robust IAM policies to manage user access, authentication, authorisation, and privilege escalation within cloud environments.

• Security Monitoring and Incident Response: Set up and manage continuous security monitoring, threat detection, and incident response processes for cloud environments. Respond to security incidents, perform root cause analysis, and implement preventive measures.

• Vulnerability Management: Conduct regular vulnerability assessments to identify and remediate security weaknesses. Know how to apply patches and updates in a timely manner.

• Security Compliance: Ensure and assess cloud environments adhere to relevant government ICT/SS compliance frameworks and regulations.

• Security Automation: Build and maintain security automation scripts and tools to streamline security processes such as provisioning, configuration management, and incident response.

You will be a Great Fit if you:

• Have experience (2+ years) in designing, implementing, and managing security solutions in cloud environments (AWS, Azure, Google Cloud, etc.).

• Understand cloud security principles, including network security, encryption, identity and access management, and security monitoring.

• Are proficient in security tools such as intrusion detection/prevention systems, SIEM, vulnerability scanners, network firewalls, and web application firewalls.

• Have implemented security best practices within Infrastructure-as-Code frameworks (e.g. Terraform, CloudFormation, Ansible) to ensure secure infrastructure provisioning and configuration management.

Good to Have:

• Relevant professional certifications such as Certified Cloud Security Professional (CCSP), Certified Information Systems Security Professional (CISSP), AWS Certified Security – Specialty, or equivalent.

• Proficiency in scripting or programming languages (e.g., Python, PowerShell) for security automation and orchestration.

• Experience in using containerisation technologies, such as Docker, Kubernetes, AWS ECS, and knowledge in securing containers.

• Proficiency in implementing DevSecOps and CI/CD pipelines, with experience in relevant CI technologies such as Git, Gitlab, and Jenkins. Hands-on experience with security testing tools (e.g., SAST, DAST, SCA) and vulnerability management.

Successful candidates will be offered a 1+1 year contract in the first instance. Conversion to perm is dependent on good performance.

Find out more about a career with HDB at www.hdb.gov.sg/cs/infoweb/about-us/careers

Please apply for the job through the Careers@Gov job portal as linked:

https://www.careers.hrp.gov.sg/sap/bc/ui5_ui5/sap/ZGERCFA004/index.html#/JobDescription/14317657/a94bccfb-172f-1ede-b0fe-a14612ad726c

About Us!
The mission of Housing & Development Board (HDB) is to provide affordable, quality housing and a great living environment where communities thrive. To achieve its mission, HDB aims to be data-driven to the core and adopt evidence-based decision making in developing better housing policies service, improving service delivery and optimising operations.

What Will You Do?

As a Systems Specialist, you will be responsible in supporting the following areas:

• Administration of Apache server

• Administration of Tomcat application server

• Administration of WebSphere application server

• Administration of IBM API Platform

• Installation, upgrade and configuration of Apache server

• Installation, upgrade and configuration of WebSphere application server

• Installation, upgrade and configuration of Tomcat application server

• Perform security vulnerabilities fixes on middleware.

• Optional - know how to use Dynatrace to trace application issues

• Basic Windows server 2016, 2019 administration

• Basic Linux administration and commands

• Basic network troubleshooting

• Basic Python and wsadmin scripting

You will be a Great Fit if you have:

• Strong background in IT, Computer Science / Computer Engineering, or related discipline

• Minimum 2 years of relevant working experience in the above technology is preferred

• Must be able to work beyond business hours including weekend when necessary

• Possess good interpersonal and communication skills

• Have good command of written and oral English

Good to Have:

- Great Attitude to bring the best out of our team

- Team Player; we work together as a team

- Autonomous

- Take ownership

Applicants without required experience, but with passion and drive to learn and deliver, may apply.

Successful candidates will be offered a 1+1 year contract in the first instance. Conversion to perm is dependent on good performance.

Find out more about a career with HDB at www.hdb.gov.sg/cs/infoweb/about-us/careers

Please apply for the job through the Careers@Gov job portal as linked:

https://www.careers.hrp.gov.sg/sap/bc/ui5_ui5/sap/ZGERCFA004/index.html#/JobDescription/14317622/a94bccfb-172f-1ede-b0fe-99fd3d6d126c

AFTERSHOCK PC is a leading Gaming PC company headquartered in Singapore with Markets in Australia and Malaysia. We focus on building the best custom-built PCs used by gamers, enthusiasts and performance users and are committed to deliver industry leading customer service.

Responsibilities:

• Handle the warehouse on stock fulfilment and inventory related issues.
• Keeping track of all incoming and out-going stocks.
• Picking & Packing the right PC hardware for delivery.
• Ensure PC components are drawn for assembly of international orders from regional customers.
• Arrange shipment and delivery.
• Update International teams on order progress and status.
• Track and ensure timelines on orders are met.
• Able to carry heavy loads, when required.
• Work closely with our logistics team as a team player.
• Any other ad-hoc duties as assigned by his/her immediate superior and/or manager.

Requirements:

• Entry level or Nitec or Polytechnic
• Organized Individual who is also a team player.
• Familiar with PC components. Passion for custom PCs.
• Experience in shipping and logistics a plus.
• Training will be provided.

Working hours: 5-days work week (4 weekdays + 1 Saturday, From 11am-8pm

Job Description

• Maintain and develop the relationship with existing automotive aftermarket customers in ASEAN region for both power transmission belt and air spring business
• Grow aftermarket sales in both automotive and commercial vehicle replacement market;
• Identify new growth opportunities in the region (new customers, channels, products, etc), launch and execute new business development in emerging countries in South East Asia
• Coordinate all sales, marketing, and customer support activities in the region with vertical head and functional departments; Provide sales forecast, conduct market studies, gather competition information and report regional market trends

Qualifications

• At least 10 years of sales and business development experience in either passenger car aftermarket or commercial vehicle industry in ASEAN region;
• Knowledge and experience with engine-related aftermarket auto parts (timing belts, MV belts & kits, engine mounting) or air spring/air suspension products are highly preferred
• Familiar with the distribution channel, wide connection and close relationship with automotive or commercial vehicle aftermarket industry in ASEAN region
• Bachelor degree in engineering, business, or other rubber-engineered products experience preferred.

• pricing/forecasting the cost of the different components needed for a project.
• tracking changes to the design and/or construction work and adjusting budget projections in line with these.
• selecting and/or sourcing construction materials.
• sourcing contractors and/or subcontractors to work on the construction stage of the project.
• measuring and valuing the work done on site.
• dealing with financial and legal problems.
• paying subcontractors.
• liaising with the client and other construction professionals, such as site managers, project managers and site engineers.

Stay & Play Coming Your Way

Join the team at Aloft Singapore Novena by Marriott International!

WE ARE HIRING!

Who are we?

We aren’t your typical hotel – but we aren’t too cool for school, either. We love when Talents express their unique personalities and embrace a culture of open thinking, approachability, and flexibility. After all, the best and most fun ideas to enhance the guests’ stay come from sharing passions.

We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities in connecting with others, then Aloft Singapore Novena is the place for you, where you'll be part of the largest Aloft Hotel in the world with a slew of employee benefits.

Be where you can do your best work,​ begin your purpose, belong to an amazing team, and become the best version of you.

Job Designation: Talent Development & Quality Executive

Job Description

Talent Development & Quality Officer/Executive

Function as primary support to the Talent Development & Quality team in maintaining the quality management system and learning programs to maximise guest experience and operating efficiency throughout the Hotels' operations. Various tools will be utilised, including learning management systems, quality audits, and 3rd party website reviews.

We regret that only shortlisted candidates will be contacted.

At Madam Partum by Chien Chi Tow, we strive to provide the best customer experience to our customers.

We are looking for a Customer Service Specialist who can work towards the company goals. The ideal candidate needs to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to promote the company services and products effectively.

• Identify and able to provide personalized solution to customer’s needs.
• Attend to customer’s feedback and questions in a professional and timely manner.
• Maintain a continuous high level of customer service delivery and satisfaction.
• Goal-Sales driven , self motivated individual with the ability to focus.
• Strong administrative skills and able to handle a fast paced environment.
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers.
• Liaise with other support teams as required to resolve requests/issues in a timely manner.
• Main task will include managing customer queries via whatsapp, social media and other platforms such as events/outlet.
• X factor and willing to go the extra mile to help customers.
• Savvy with all communications devices such as WhatsApp and multichannel platforms.
• Able to work on weekends and public holidays.

Job Types: Full-time, Permanent

Benefits:

• Employee discount

Schedule:

• Weekend availability

Supplemental pay types:

• 13th month salary
• Commission pay

Job Description

• Creating fresh leads and sales opportunities using methods such as cold calling, email outreach, direct sales, and referrals.
• Continuously prospect to establish a robust sales pipeline and foster meaningful connections with potential clients.
• Expanding and diversifying the client base.
• Nurturing enduring and positive relationships with key accounts.
• Scheduling meetings with prospective clients, actively listening to their needs and concerns to assess their requirements.
• Developing a comprehensive product knowledge to confidently offer accurate solutions.

Requirements:

• Strategic and with good communication skills.
• Sales driven person.
• Unwavering determination and teamwork to meet sales targets.

Reg no. R1659970

At Madam Partum by Chien Chi Tow, we strive to provide the best customer experience to our customers.

We are looking for a Customer Service Specialist who can work towards the company goals. The ideal candidate needs to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to promote the company services and products effectively.

• Identify and able to provide personalized solution to customer’s needs.
• Attend to customer’s feedback and questions in a professional and timely manner.
• Maintain a continuous high level of customer service delivery and satisfaction.
• Goal-Sales driven , self motivated individual with the ability to focus.
• Strong administrative skills and able to handle a fast paced environment.
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers.
• Liaise with other support teams as required to resolve requests/issues in a timely manner.
• Main task will include managing customer queries via whatsapp, social media and other platforms such as events/outlet.
• X factor and willing to go the extra mile to help customers.
• Savvy with all communications devices such as WhatsApp and multichannel platforms.
• Able to work on weekends and public holidays.

Job Types: Full-time, Permanent

Benefits:

• Employee discount

Schedule:

• Weekend availability

Supplemental pay types:

• 13th month salary
• Commission pay

PURPOSE AND SCOPE

KEY ROLES AND RESPONSIBILITIES

• Conceive, evaluate, and recommend effective leads generation strategies with a good understanding of the business and customer base.
• Execute leads generation campaigns and drive the efficacy of such projects to ensure maximum outreach to targeted leads
• Evaluate incoming leads (through the websites or other means) and qualify/ score the viability of the interested leads if our product and solution will be a good fit.
• Collaborate and communicate with the Business Development team on the customer’s requirement and to optimize on the customer acquisition strategy for the respective leads.
• Ensure that the necessary marketing collaterals are in place and provide inputs and suggestions to the marketing team on how to better reach the customers.
• Communicate effectively with the prospective customers and provide preliminary proposals based on the guidance provided by the Business Development team.
• Register any incoming leads and the progress made on the discussion with the leads using the in-house CRM software to ensure that all leads are being tracked.
• Perform data analysis on the leads data and summarize the findings as inputs for the Business Development team to develop the sales strategy.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s Degree in any specialisation
• At least 2 years of relevant experience as leads generation specialist. Experience in online and offline/physical leads generation campaigns will be very relevant
• Good interpersonal skill and able to communicate well with the leads to understand their requirement.
• Good knowledge on the use of CRM to track leads generation and analyze the data
• Good understanding of the energy and renewables business will be an advantage.

SKILLS/COMPETENCIES & PREFERRED CHARACTERISTICS

• Self-initiator and self-directed in managing his/ her responsibilities and undertaking projects with good planning and organization.
• Proven ability to communicate effectively with key internal and external stakeholders.
• Meticulous in handling an influx of leads and organized to ensure all leads are effectively tracked.
• Comfortable in reaching out cold to stakeholders, partners, and leads

Key Responsibilities:

• Act as the primary point of contact for assigned clients, understanding their business needs, and providing proactive guidance on the utilization of our HRMS and accounting software.
• Retain existing clients by understanding problems faced clients from our system to facilitate user adoption and proficiency.
• Develop and maintain strong, long-term relationships with clients, actively listening to their feedback and identifying opportunities for enhanced service delivery.
• Collaborate with the sales and support teams to relay customer feedback and contribute to the improvement of our software products.
• Monitor customer health metrics, analyze usage data, and prepare reports to track customer satisfaction and identify areas for improvement.

Requirements:

• Bachelor’s degree in Business Administration, Information Technology, or a related field is advantageous.
• Proven experience in a customer-facing role, preferably in a SaaS or technology company.
• Strong understanding of HRMS and/or accounting software systems is advantageous.
• Exceptional communication and interpersonal skills with the ability to engage effectively with clients at various levels.
• Analytical mindset with the ability to interpret data and derive insights to enhance customer success initiatives.
• Proactive and solutions-oriented approach towards customer needs.

• Healthcare Sales Specialist
• To promote sales of medical equipment, consumable products and provide solutions to Hospitals, Community Hospitals & Eldercare facilities.
• Build customer relationship and network.
• Maintain existing users and increase customer base.
• To focus on increasing customer interactions and improving relationships with Key Opinion Leaders.
• To organize, manage and follow through on any seminars and exhibitions assigned to by the company.
• Achieve Sales targets.
• Conduct product presentations and training programs related to agency products as well as product evaluation trials and survey feedback for new product developments.
• Detailed quarterly reporting which includes market intelligence, competition, promotional activities and changing customers’ needs.
• Manage product life cycle of all the different models & SKUs.
• Implement Brand management activities with strategic product positioning, benchmarking against major brand competitors.
• Jointly work with Manager to manage and develop new launch plans for all new models effectively to the right target segment. Be responsible to control project running cost for deals in the account responsible for.

Responsibilities:

ROS Programming:

Develop, optimize, and maintain ROS-based software applications for robot control, perception, and navigation.

Troubleshoot and debug ROS code to ensure reliable and efficient performance.

Interface Management:

Design and implement effective interfaces, ensuring seamless communication between robotic components.

Collaborate with hardware and software teams to integrate sensors, actuators, and peripherals with the robot's control system.

Robot System Integration:

Work closely with cross-functional teams to integrate robotic systems into diverse applications and environments.

Conduct rigorous testing and validation to ensure successful hardware and software integration.

Documentation:

Create detailed documentation for ROS software, interfaces, and integration processes.

Maintain accurate records of software versions, configurations, and troubleshooting procedures.

Training and Support:

Provide training and support to internal teams and external stakeholders on ROS programming and interface management.

Assist in troubleshooting and resolving issues related to robotic systems.

Research and Development:

Stay current with the latest advancements in ROS and robotics technologies.

Contribute to ongoing research and development efforts to enhance robotic system capabilities.

Qualifications:

· Bachelor's or higher degree in Computer Science, Robotics, Electrical Engineering, or a related field.

· Proven experience in ROS programming and interface management for robotic systems.

· Strong proficiency in C++, Python, and relevant libraries/frameworks.

· Familiarity with robotic hardware components, sensors, and actuators.

· Exceptional problem-solving and debugging skills.

· Effective communication and collaboration abilities.

· Adaptable to a fast-paced, dynamic work environment.

Preferred Skills:

· Experience with robotic simulation tools (e.g., Gazebo).

· Familiarity with version control systems (e.g., Git).

· Knowledge of machine learning and computer vision for robotic applications.

Job Description

• Oversee the management of talent pipelines through various means, such as sourcing, screening, and referrals, to identify and engage professionals across all skill levels.
• Collaborate with the Recruitment team (including Recruiters, Coordinators, and other Sourcers) as well as hiring managers to ensure alignment with the company's needs and objectives.
• Take charge of and implement innovative sourcing strategies, launch new initiatives, and optimize existing processes to enhance the efficiency and effectiveness of the recruitment process.
• Pre-screen potential candidates to assess their qualifications.
• Manage the interview scheduling process and communicate to both candidates and hiring teams.
• Oversee candidate communication at all stages of the recruitment process and provide feedback.

Requirements

• Strong talent sourcing skills and strategies.
• Wide database, pool and connections.

Reg no. R1659970

Primary role purpose:

To deliver the day-to-day administrative, commercial, and operational support needed to win, grow, and maintain business to the direct and indirect business.

Key Responsibilities:

• Build sustainable relationships with customers and internal stakeholders
• Assist customers with questions related to pricing, equipment, and subscriptions
• Create and manage customer orders for approval and shipping of equipment
• Manages customer subscriptions and Value-Added Services (VAS) orders within our tooling 
• Create new customers accounts as part of the onboarding process
• Maintain Customer Master Data (CMD) across are different systems including ServiceNow, Salesforce and CMD
• Uphold and follow all governance and compliance processes though the order handling and customer life cycle
• Build sustainable relationships with key customers and internal stakeholders

KEY ROLES AND RESPONSIBILITIES

• Handle day to day Quality Assurance and Quality Control activities
• Perform Quality Assurance and Quality Control role according to checklist
• Attend Factory Acceptances test for Inverter, DC & AC Cables, AC switchboard, Power Transformer, medium voltage switchgear, ring main unit and high voltage switchgear
• Attend Site Acceptance test for Inverter, DC & AC Cables AC switchboard, Power Transformer, medium voltage switchgear, ring main unit and high voltage switchgear
• Perform testing and commissioning of PV system according to QC specification
• Perform quality assurance test according to QA specification
• Perform 100% verification of PV system design according to as built drawing, modules arrangement layout, string arrangement layout, mounting structure layout, single line diagram and lightning protection
• Prepare punchlist and follow up of closure of punchlist with sub-contractor
• Follow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace.
• Do not engage in unsafe or negligent acts that may endanger yourself or others working around you.
• Use personal protective equipment provided to you to ensure your safety while working. You must not tamper with or misuse the equipment.

QUALIFICATIONS & EXPERIENCE

• Nitec/ ITE / Diploma Electrical / Mechanical / Material Science Engineering
• 2 years of working experiences in QA/QC
• Work at height certificate for worker / supervisor
• Prefer to have personal mode of transport

PREFERRED SKILLS & CHARACTERISTICS

• Self-starter and ability to self-manage.
• Strong interpersonal and leadership skills
• Not afraid of heights, medically fit and able to climb vertical ladders.
• Safety certifications such as Working at Height, Construction Safety Orientation Course etc. preferred.

Key Roles and Responsibilities

• Handle day to day maintenance activities at various sites with sub-contractor
• Support level 1 troubleshooting on site for PV system to take care of alarm under minor, major and critical
• Attend to emergency respond to site when critical alarm occurs and prepare preliminary report
• Support engineer to perform de-energization and re-energization of PV system as when customer request for shutdown of PV System (this work is usually weekend work)
• Conduct investigate on water leaking issue and perform waterproofing repair work
• Perform inspection on PV System according to check list
• Perform testing & commissioning of PV System according to check list
• Perform Infrared Scanning on PV AC Switchboard, Isolator, PV Panels and Inverters.
• Set up and configure network switches, industrial router and data logger to connect to pyranometer, weather station, temperature sensor, revenue meters and etc.

Secondary Responsibilities:

• Perform QA/QC role according to checklist and verify as built drawing
• Support on Site Acceptance Test and Factory Acceptance test

Qualifications & Experience

• Nitec/ ITE / Diploma / Electrical Engineering
• 2 years of relevant working experiences
• Work at height certificate for worker / supervisor preferred
• Able to do 8 or 12hrs rotating day shift if needed.
• Waterproofing knowledge will be advantageous
• Singaporean or permanent resident
• Prefer to have personal transport

Preferred Skills & Characteristics

• Self-starter and ability to self-manage.
• Strong interpersonal and leadership skills
• Not afraid of heights, medically fit and able to climb vertical ladders.
• Safety certifications such as Working at Height, Construction Safety Orientation Course etc. preferred.

ARTICARES - We are leaders in innovative medical technologies including human like decision-making robotics and artificially intelligent solutions that facilitate personalized rehabilitation after injuries such as stroke, dementia, and accidents – a common occurrence in aging population. Our solutions are the outcome of strong collaborations between experts in medical and engineering fields, validated by clinical studies, and made available to you by people who care about making every step of patients’ rehabilitation journey a bit easier. Today, we are one of the fastest-growing companies in this field and our solutions are deployed in major healthcare institutions in Singapore, APAC & EU. We are global, richly diverse team boasting more than 8 nationalities with a vision to make a difference in the healthcare journey. We combine our innovations with out-of-the-box business offerings for providing comprehensive support throughout the hospital to home journey of patients. Join us to make a real difference.

Position/job title

Business Development & Marketing Specialist

As a Business Development & Marketing Specialist, your primary goal is to drive business growth. You will develop new business proposals focused on financial gain, as well as establishing strategic partnerships to build long-term relationships with new and existing customers. You will work closely with the Sales team to create and apply an effective Sales strategy. You will also be responsible for ensuring successful company branding and marketing. This is a full-time role based in Singapore.

Role Description

• Identify new business opportunities and partnerships to expand market reach (B2B and B2B2C)
• Responsible for the new market analysis and development including sales channels growth internationally.
• Implement digital marketing strategies tailored to healthcare professionals and institutions.
• Establish, develop, and maintain positive business and customer relationships.
• Proficiency in writing persuasive and effective business proposals
• Analyse customer needs and industry trends to develop strategies for business growth.
• Collaborate with KOLs for product endorsements and participation in educational events.

Qualifications

• Bachelor's or master's degree in business, marketing, or a related field. A background in life sciences, engineering, or a healthcare-related field is advantageous.
• Proven experience in business development and marketing within the MedTech or healthcare industry.
• Excellent communication skills with the ability to convey complex medical concepts to both technical and non-technical audiences.
• Proficient in using relevant software and tools for marketing analytics and customer relationship management.
• [Optional] Physio or occupational therapists with good communication skills can also apply.

Delivery Fulfillment Specialist is responsible for APAC Regional Distribution Center (ADC) sales order processing and day to day communication with the countries on order and delivery fulfillment. As a critical member of ADC operation team, you will have the opportunity to oversee, develop, and improve the process and procedures. Key responsibilities include sales order processing, order confirmation, shipping docs creation and invoicing, and freight booking and tracking.

Duties and Responsibilities

Order Management

• Receiving, validating and processing sales order
• Order confirmation, monitoring, rescheduling, reconfirming
• Check product availability and liaise with planning team to ensure fulfillment of the order on the required delivery date.
• Prepare shipping documents, invoicing and other documents required by customer.
• Work closely with country teams, QA and product owner to ensure products shipped are compliant with respectively countries’ regulatory requirements (e.g. labels)
• Close follow-up and co-ordinate with countries to provide timely and accurate information about the order
• Manage and communicate open order book regularly with countries
• Control allocation block and release
• Handling order related issues and claims
• Handling of return shipment from countries

Delivery Fulfillment

• Communicate with warehouse for order picking, packing, shipping condition and shipment booking to ensure goods are collected and dispatched on time
• Trace the shipment to ensure on time delivery
• Escalation point for shipment issues, clarifications and support.
• Maintain and review SOP with forwarders and 3PL team
• Manage and track spot quote RFQ for exceptional shipments requirements and cost control.
• Actively explore cost saving and sustainability opportunities and drive implementations
• Manage TMS dashboard and data accuracy, work with transport team and forwarders to maintain EDI data accuracy.

Administration

• Actively contribute to the documentation and maintenance of work instructions and procedures and participate and/or lead in relevant projects
• Design and maintain reports for operations and analytics
• Weekly review on hold invoices and drive resolutions
• Maintain relevant master data within the assigned area
• Maintain and review operations KPI with 3PL and forwarders to meet business metrics goals
• Investigate into recurring operational issues and take corrective actions and continuous improvement on process and SOP
• Support external and internal audit within the assigned area.

Requirements

• Minimum 3-5 years relevant working experience in supply chain order fulfilment management
• Solid knowledge of international trade regulations and documentation requirement
• Experienced user of ERP system, preferably SAP
• Proficient in Microsoft Office
• Strong verbal and written skills in English
• Diploma/degree in Logistics or business related fields
• Demonstrated ability to communicate and solve problems together with external and internal stakeholders globally
• Cooperative mindset, attention to detail and willingness to provide excellent customer service
• Able to prioritize and multitask
• Working experience in Medical Device or Healthcare industry is a plus

As part of the highly motivated Finance team the Senior Finance Specialist will be involved into various accounting responsibilities. Candidates with more experience will be considered for a Senior Executive role.

Key Responsibilities

• In charge of performing day to day financial transactions, including accounts receivables and accounts payables duties
• In charge of AP operations, record suppliers’ invoices and prepare payments
• In charge of AR operations, ensure accurate and appropriate recording of revenue and expenses
• Record and reconcile financial transactions in the general ledger.
• Prepare journal entries and ensure the accuracy of financial records.
• Assist in the month-end and year-end closing processes.
• Keep accurate records for all daily transactions, and prepare balance sheets
• Posting of transactions to journals, ledgers, and prepare monthly, quarterly and annual financial reports
• Reconcile bank statements, tracking bank deposits and payments
• Ensure accurate and timely monthly, quarterly and year end close processes
• Participate in ERP project
• Assist with ad-hoc assignments as directed by Finance Group Manager

Education and Experience

• Degree in Accounting
• Minimum of 4 years of relevant accounting experience
• Knowledge of generally accepted accounting practices and principles (SFRS, IFRS) advantageous
• Knowledge and experience of accounting applications advantageous
• Audit experience is a plus

We want you if you...

• Have Experience in Technology, Retail, or F&B Industry advantageous
• Pro-active, and don't mind taking a hands-on approach to work
• Knowledge of Microsoft Dynamics 365 Business Central is a plus
• An independent, self-starter, fast learner, and detail-oriented team player who thrives in a multi-tasking, fast-paced environment