The Quality Governance Lead is responsible for overseeing and ensuring the consistency, accuracy, and reliability of financial, project, and operational data across the organization. This role involves developing and managing dashboards, early alerts, and quality governance reporting, as well as driving corrective actions based on key project and financial indicators. The lead will work closely with PQE lead, Quality Leads, SBG Quality Council Leads/members, LOB leads, Delivery Lead, Client Service Leads, Client Delivery Leads, project managers, finance teams, and senior leadership to ensure quality control and mitigate risks. This role ensures that the organization maintains a proactive, data-driven approach to quality governance, driving transparency, accountability, and risk mitigation across all projects.
What will you do?
1. Dashboards and Early Alerts:
- PowerBI Dashboards: Develop and maintain interactive dashboards using PowerBI to track key project and financial metrics.
- Early Alerts: Establish systems for early alerts regarding critical issues such as:
- Missing or inaccurate forecasts (ETC)
- Manpower cost trending anomalies
- Consistent variance between actuals and forecasts (Day 2)
- Past fiscal year trends vs current forecasts (Day 2)
- High unbilled revenue
- Aging receivables and poor collection trends
- EAC (Estimate at Completion) margin erosion and activate Watchlist
- AI Exploration: Explore and implement AI-driven models to predict potentially troubled projects and identify areas for intervention.
2. Watchlist Management:
- Develop and manage the Watchlist for at-risk projects or financials, categorizing them into:
- Orange (High attention needed)
- Red (Immediate action required)
- BRC - Projects need budget revisions
- Provide regular updates and insights to PQE lead and Global Service Lead and other stakeholders regarding projects on the Watchlist and recommend corrective actions.
3. Quality Governance Reporting:
- Monthly Business Review (MBR): Oversee the preparation of MBR reports, delivering key insights into project status, financial performance, and emerging concerns.
- Quarterly Business Reviews (QBR): Lead the preparation of QBR reports, providing insights into project health, financial performance, and areas of concern.
- Audit and Risk Committee (ARC): Provide detailed reporting and analysis to the ARC on project and financial performance, including risk mitigation and governance practices.
- Board Reporting: Prepare concise, impactful reports for the Board, focusing on critical project and financial health indicators, trends, and risks.
