About Us
Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are the leading direct-to-consumer womenswear brand, headquartered in Singapore, with an omni-channel presence across Indonesia and Malaysia, a retail franchise in Cambodia, and are fast expanding into international markets namely Japan, Hong Kong SAR China and United States of America.
Founded in 2010, we are proudly female-founded with more than 70% female representation across our organisation, leadership and STEM roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.
There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).
The Role
You will be responsible for ensuring that all products, processes meet the established quality standards. The role involves monitoring the quality standards of our vendors, conducting quality checks on samples, implementing continuous improvement measures.
You will work closely with cross functional teams to ensure compliance with industry regulations and customer requirements, enhancing product reliability and customer satisfaction.
You will need the ability to be both hands on and quick to think on your feet when dealing with our network of Suppliers. This is an exciting and pivotal role in the Sourcing, Production & Quality team that requires a go-getter with a positive mindset, have initiative, as well as enjoy working in a fast paced environment.
You should have / be
- Bilingual in English and Chinese
- Self-motivated to deliver results, keeping a curious, proactive and innovative mindset
- A good sense of timeline coordination and scheduling
- Ownership of task with a mission-focused approach
- Strong attention to details
- High learning agility
- Comfortable working with data, reporting information tools and technologies to simplify production tracking processes
- Great at maintaining multitasking and execution abilities under tight deadlines
- To embrace change, manage change with a positive outlook and taking business needs as a priority
- Actively promoting effective communication to facilitate and drive resolution with internal and external stakeholders
- A passion for fashion is a must, interest in sustainability is a plus
Key Responsibilities
1. Quality Assurance and Control:
- Develop, implement, and maintain quality control standards across all assortments
- Work with 3rd Party QC inspections to conduct regular inspections and audits of production processes to ensure compliance with quality standards
- Prepare washcare labels on time upon order placement
- Review and approve materials and products before shipment
- Prepare required QC files ready for inspection
- Monitor and evaluate production processes to identify quality issues and recommend corrective actions
2. Process Improvement:
- Analyse quality data to identify trends and areas for improvement
- Collaborate with cross teams & tea leads to implement process improvements and corrective actions
- Lead initiatives to enhance product quality, reduce defects, and minimize waste
3. Compliance and Documentation:
- Ensure compliance with industry regulations, company policies, and customer requirements
- Maintain accurate and up-to-date documentation of quality control procedures, reports, and certifications
- Prepare and present quality reports to team leads
4. Supplier Relationship Management:
- Conduct monthly catch up with vendors to share back on their performance
- Understand vendor constraints and bridge internal stakeholders
- Collaborate with vendors to ensure the quality of raw materials and components
- Conduct supplier audits and assessments
5. Team Collaboration and Training:
- Work closely with sourcing, production, product development & commercial teams to ensure quality standards are met
- Work closely with the customer care team to address customer complaints and ensure timely resolution of quality issues
- Train and mentor staff on quality control procedures and best practices
- Promote a culture of quality awareness across the organisation
- Diploma/ Bachelor’s degree in Quality Management, Apparel Merchandising, Garment Product development
2-3 years of experience in quality assurance/control, preferably in Apparel & Fashion - Strong knowledge of quality management systems (QMS) and industry standards such as ISO 9001
- Experience with Lean methodologies is a plus
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills
Key Competencies
- Attention to detail and a commitment to excellence
- Ability to work independently and as part of a team
- Strong organisational skills with the ability to manage multiple tasks
- Ability to handle pressure and meet deadlines
1. Flexible Work Arrangement
- Hybrid work and adjustable hours - as long as present during our core working hours
2. Staff Wellness
- Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement)
3. Learning and Career Development
- Learning and development (i.e. subscription plans to best-in-class resources, personal development fund etc)
- Dedicated leadership training for those of managerial responsibilities
- Friday pm off for learning
4. #TeamLB perks
- Generous staff discount off LB products
- Corporate partnerships with a variety of companies
- Welcome to #TeamLB swag and store gift cards (get your LB work outfit on us!)
- Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements
- Internal Referral programme
