Customer Relationship Executive
Full-time
Senior Executive
1 month ago
Assist the day-to-day customer - services & admin activities of the centre such as: Coordinating and facilitating classes for the centre/s.
C..
- Assist the day-to-day customer - services & admin activities of the centre such as: Coordinating and facilitating classes for the centre/s.
- Centre operations
- Handle walk-ins and telephone enquiries
- Provide course consultation to prospective customers
- Handle and resolve feedback and complaints
- Liaise with customers & teachers pertaining to parents’ feedbacks / students' progress
- Handle admin duties such as: daily collections, preparation of materials for classes
- Data-entry and maintaining Student Management System & CRM
- Process and administer new student’s enrolment
Requirements
- At least 1 - 2 year(s) of working experience in the related field is required for this position.
- Effective planning & able to multi-tasks.
- Good interpersonal skills
- Effectively bilingual (English & Chinese speaking required to handle and resolve feedbacks from English & Chinese speaking customers and also to converse with Chinese speaking teachers pertaining to parents’ feedbacks / students' progress.)
- Proficient in MS office applications
- Able to work on weekends that are in line with centre's operating hours
Centre's operating hours
Wednesday to Sunday (10 - 7pm)
We look forward to talking to you. APPLY today!
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