Total 4 Director/C-Level relationship manager job vacancies in NEA-2 BUKIT MERAH CENTRAL

Job Summary - HR Manager

The HR Manager directs and works with Human Resources and Operations employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, training and development, association/labor relations, and performance management. Additionally, the HR Manager focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures.

Education and Experience

· High school diploma or GED; 4 years experience in the human resources, management operations, or related professional area.

OR

· 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 2 years experience in the human resources, management operations, or related professional area.

CORE WORK ACTIVITIES

Leading and Monitoring Recruitment and Hiring Activity

Administering and Providing Education Related to Employee Benefits

Managing Employee Development

Maintaining Employee Relations

Managing Legal and Compliance Practices

Job Summary - Assistant Director of Human Resources

Assists the Director of Human Resources in executing strategies that serve to attract, retain, and develop diverse premiere talent. Position directs and works with human resource employees to carry out the daily activities of the Human Resource Department, including recruitment, total compensation, employee relations, and training and development. Executes against objectives outlined in the Human Resources Business Plan and delivers services that meet or exceed the needs of employees and enable business success. Ensures compliance with applicable regulations and Standard Operating Procedures.

Education and Experience

· High school diploma or GED; 4 years experience in the human resources, management operations, or related professional area.

OR

· 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 2 years experience in the human resources, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing the Staffing and Recruiting Process

Managing Legal and Compliance Practices

Managing Benefits Education and Administration

Managing and Conducting Staff Development Activities

Managing Employee Relations and Human Resources Communication

WeLoveSuperMom, a fast-growing and dynamic marketplace and community platform, has a mission to enable parents and families to live better and smarter in Southeast Asia.

Boasting one of the largest family communities in Singapore and growing fast in Indonesia and Malaysia, we are looking for self-driven, innovative, and collaborative media salespeople to be a part of this growth story.

Your role:

• Leverage your existing customer network to pitch and close innovative customer solutions from SuperMom’s array of products for insights, brand building, content marketing, and demand generation.
• Actively seek out qualified new sales opportunities through cold calling, networking, and social media.
• Collaborate with team members to achieve larger deal sizes and better results.
• Gather feedback from customers and prospects and share with internal teams to improve products and service deliveries.
• Develop and maintain strong partnerships with customers to be seen as a trusted consultant at all levels.

You Have:

Benefits:

As the Senior Manager/Assistant Director, Integrated Office, you will lead the planning, implementation and continuous improvement of the Integrated Operations Centre (IOC) for Health and Social Care Division and scale up the various functions for the entire organisation in SLEC.

Responsibilities:

1. Support the Mission and Vision of SLEC

a. Be committed to SLEC’s mission and vision and support SLEC’s growth goals and strives to fulfil our strategic mandate.

2. Superior Situation Awareness and Resource Management

a. Enable the IOC to possess superior situational awareness of all capacities and utilization/efficiency rates of all facility and manpower resources across all service lines and services for SLEC on a daily basis.

b. Create business intelligence/analytics with the preparation of Dashboards and Key Performance Indicators (KPIs), which includes Wait Times for Admission, utilisation rates of facilities, efficiencies of staff and etc.

c. Drive performance management with the measurement of performance gaps and recommend improvement opportunities.

d. Collaborate with various HODs of Services/Divisions to improve efficiencies and utilisation rates of all manpower resources and facilities.

e. Liaise with HODs of Services and Centres in possible cross-deployment of manpower resources when minimum headcount/manning situations are breached.

3. Contact Centre Operations

a. Coach and manage Contact Centre Agents to ensure they deliver class-leading service quality which results in high client satisfaction scores and Net Promoter Scores (NPS).

4. Incident Reporting and Management

a. Classify, report and manage incidents using Incident Reporting matrix and protocols.

b. Alert all relevant stakeholders and senior management promptly on major incidents.

c. Facilitate After Action Reviews (AARs) after each incident with relevant stakeholders and share learnings with senior management and colleagues.

5. Care Integration

a. Harnessing technologies, collaborate with HODs to generate a 360 view of each client.

b. Collaborate with relevant HODs and facilitate the formulation of integrated and standardised care plans across various Services and facilities.

c. Facilitate the planning, development and standardisation of care plans which are outcome and evidenced based.

6. Operations Excellence

a. Assist in the formulation in the Operations Excellence Framework.

b. Map and standardise key processes across Services and facilities (including, Admission, Assessment, Financial Counselling, Care Delivery, Billing, and etc).

c. Identify improvement opportunities and work with HODs and Kaizen/Lean Champions to reduce waste, add value and improve efficiencies.

d. Collaborate with HODs to ensure compliance with Standard Work and embark on PDCA/PDSA cycles as part of the continuous improvement effort.

7. Service Excellence

a. Assist in the formulation of the Service Excellence Framework.

b. Champion the Voice of our Customers (VOC), with a holistic plan to engage, understand and improve the Satisfaction and Net Promoter Scores (NPS) of all Centres and Services.

c. Assist in the implementation of building blocks of the Service Excellence Framework. These include including the following:

i. Service Charter/Vision

ii. Service Transaction Maps (STMs)

iii. Service Measures and Metrics

iv. Service Benchmarking

v. Training and Development

vi. Rewards and Recognition, including Role Modelling

vii. Service Culture

Requirements:

1. Education and Credentials

a. Minimum bachelor’s degree in healthcare administration, business administration or relevant field.

b. Minimum 5 years experience in resource management and supervision in frontline operations.

c. Experience in healthcare/social services sector will be advantageous.

2. Job Requirements

a. Deep knowledge of healthcare service and business models, organization and operations, exposure to community health and innovation.

b. Demonstrates strategic thinking abilities.

c. Excellent problem-solving skills with strong conceptual, highly structured, and analytical capabilities to deal with ambiguities.

d. Committed, self-motivated and action-oriented personality with strong ownership to drive business performance and the success of strategy development and implementation.

e. Ability to work independently across different business units and staff levels.

f. Experience working with internal and external stakeholders.

3. Technical Skills

a. Kaizen/Lean trained with practical experience in mapping and standardizing processes.

b. Prepare Work Instructions/SOPs and Workflows for enterprise-wide implementation.

c. Experienced in managing external clients’ feedback, incident management and generating Dashboards/Reports for Leadership Team’s review.

d. Experienced in the planning and implementation of new systems/technologies enterprise-wide.

e. Strong team player with good collaboration skills with multiple internal and external stakeholders.

f. Self-driven and pro-active with high capacity in managing multiple projects/assignments simultaneously.

Proficient in the use of Microsoft Office applications.

Our Story

At TDConnex, we are more than just a consumer electronics manufacturer; we are a team of innovators, creators, and problem-solvers dedicated to enhancing everyday life through cutting-edge technology. Our journey began with a simple yet powerful idea: to connect people with the future through innovative electronic solutions. Over the years, we have grown from a small startup into a leading global player, all while staying true to our core values of quality, integrity, and customer-centricity. Our story is one of relentless pursuit of excellence, where every product we create is a testament to our commitment to making a difference in the world.

What We Do

TDConnex specializes in designing, manufacturing, and distributing a wide range of consumer electronics that cater to the evolving needs of modern consumers. From smart home devices to wearable technology and beyond, our products are engineered to deliver convenience, efficiency, and style. We leverage the latest advancements in technology to create solutions that not only meet but exceed the expectations of our customers. Whether it’s through innovative features, sleek designs, or intuitive interfaces, our products are built to enhance the way people live, work, and play.

What We Are Looking For

The Regional HR Senior Manager / Director will play a key strategic role in aligning our human resource strategy with the overall business goals. The role requires a strong background in HR leadership, experience in operational HR management, and the ability to work in a fast-paced, regional environment. As the HR leader, you will partner with senior leadership to drive all aspects of human resources including talent acquisition, employee development, labor relations, and compliance with regional and local regulations.

Key Responsibilities

• Lead and develop regional HR strategies that align with the company’s business objectives, particularly focusing on expanding operations in the Asia Pacific region
• Oversee talent acquisition and management, ensuring we attract, retain, and develop top talent across multiple regions.
• Ensure compliance with labor laws and regulations in all operating regions, particularly Singapore, China, India, and future APAC markets.
• Partner with senior leadership to develop a strong organizational culture that promotes collaboration, innovation, and operational excellence
• Act as a trusted advisor to the Group CEO on all human resource matters, providing insights and recommendations for continuous improvement.
• Drive performance management, employee engagement, and retention initiatives
• Design and implement leadership development and succession planning strategies to ensure the future readiness of talent.
• Support expansion efforts, managing HR integration for new sites and regions as the company grows.
• Develop and manage regional HR policies and ensure alignment with local practices in each region.
• Provide oversight of compensation and benefits programs to ensure they are competitive and aligned with the Group's standards.
• Lead diversity and inclusion efforts, welcoming employees from all nationalities, and promoting an equitable work environment.

Requirements

Education

Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field. Professional HR certifications are preferred.

Experience

8 to 10+ years of progressive HR leadership experience, with at least 3 to 5 years in a regional role in the manufacturing industry.

Proven experience in both strategic HR leadership and hands-on operational HR functions.

Strong understanding of regional HR practices, with experience in Singapore, China and India being highly beneficial.

Skills

Excellent communication and interpersonal skills, with the ability to work effectively with senior leadership and diverse teams across multiple regions.

If you are passionate about finance, have a strong background in financial management, and are eager to contribute to a dynamic and growing organization, we would love to hear from you.

Language

Fluent in English; proficiency in other language is an advantage.

Location & Travel

This role is based at the company's headquarter in Singapore and requires occasional travel (approximately 50% per month) to our manufacturing plants in India and China.

If you’re passionate about driving HR strategies that foster growth, innovation, and an inclusive culture across regions, we’d love to hear from you.