Total 609 Director/C-Level research associate job vacancies in Singapore

GroupM is the world’s largest media investment company and is a part of WPP. In fact, we are responsible for one in every three ads you see globally.

We are currently looking for an Associate Performance Director (SEO) to join us. In this role, you will be responsible for driving SEO for GroupM's key regional clients.

Reporting of the role

This role will report to the Head of SEO.

3 best things about the job:

1. You will get to work with one of our high-profile clients, where a small change can make a big difference.
2. Lead the day-to-day running of key client accounts.
3. Continuously drive improvement in the implementation of new creative ideas, identify new trends and turn them into actionable insights of performance optimization. We are in a period of strong growth, which means that there is support for development of new products and services.

In this role, your goals will be:

In three months:

• Become familiar with organizational processes
• Take ownership of existing SEO projects
• Build relationships with key stakeholders within the WPP agencies

In six months:

• Deliver growth and establish Agency target revenue.
• Establish close teamwork and collaboration within platform business team
• Support the Head of SEO to run and deliver an SEO strategy and update on the project planning to ensure smooth workflow.
• Understand metrics and KPIs and continually suggest optimizations to improve performance.
• Guide and mentor clients and team members on adopting data-driven organization and industry best practices

In 12 months:

• Retention and growth of Agency SEO business and revenue target.
• Development of client training/workshop proposition to include: creds, sales collateral and training materials.

What your day job looks like at GroupM:

The appointee will be responsible for the effective delivery of client SEO services either directly, or by contributing to projects managed by other team members. There may also be communication with other GroupM offices and external vendors.

Agency Partner

• To ensure delivery of existing business and maintain quality and satisfaction.
• To identify and build relationships with key stakeholders within the agencies.
• To support and encourage new business to meet agency targets.
• Oversee SEO campaigns which encompass all audit, optimization and reporting workstream that concern the technical setup and content of our client websites.
• To be an evangelist for complete SEO offering within the agencies and to increase staff competencies for effective delivery.

Specialist Area

• To be a knowledge owner for analytics and actively develop and share this knowledge with the team as well as provide / lead delivery.
• Experience in Multi Project Planning and Management to create and support SEO marketing plans and communicate timelines, process updates, roadblocks etc. on regular basis to the team.

Sales & Operations

• Refine sales proposition and supporting processes for delivery.
• Train, manage, mentor and develop direct reports to be successful in their role and grow in their careers.
• Identification of upsell and cross-sell opportunities with agency offerings.
• Work with the Head of SEO to create sales proposals and support RFPs with tangible data references, where appropriate.

What you'll bring:

• Minimum of 7 yrs. of core SEO experience
• Understand Google search engine ranking algorithm and audit the website to discover the opportunity to improve the website ranking in search result
• At least 5 years of strategic/ client relationship experience in an agency
• Actively pursues excellence while driving for efficiency
• Continuously drive improvement in the implementation of new creative ideas, identify new trends and turn them into actionable insights of performance optimization
• Sees the big picture, yet pays attention to detail and takes pride in accuracy.
• A strong problem-solving mindset driven by curiosity.
• A keen learner who’s willing to coach, to train and to educate.
• A good mix of traits as a team player and as an individual contributor – and as a project lead, you should be ready to dive in and get hands-on as the situation requires.
• Experiences working on regional that support multiple languages – it would be a plus if you speak any APAC languages.
• Any kind of expertise in any of the following areas would be preferable:
  • Conversion Optimisation (CRO/LPO)
  • Exhibit advanced grasp on JavaScript, CSS and HTML put together and their impact on page performance and content delivery.
  • Adapt with API use and curious about data.
  • Well-experienced with Omniture/Google Analytics set-up and configuration.

More about GroupM Nexus

GroupM makes advertising work better for people.

GroupM Nexus comprise world-leading addressable specialists who provide media activation services and proprietary solutions that limit risks and guarantee outcomes.

Underpinned by our digital media philosophy – everything that can be addressable, should be, as long as it translates into value for our clients – GroupM Nexus offer addressable solutions across Search, Social, Programmatic, Ad Ops, and eCommerce.

As the largest media investment company in the world, we are agency partners to 1 out of 2 Top 100 global brands, representing more than $50 billion in media spend globally.

More about GroupM

GroupM - GroupM leads and shapes media markets by delivering performance enhancing media products and services, powered by data and technology. Our global network agencies and businesses enable our people to work collaboratively across borders with the best in class, providing them the opportunity to accelerate their progress and development. We are not limited by teams or geographies; our scale and diverse range of clients lets us be more adventurous with our business and talent. We give our talent the space, support and tools to innovate and grow.

Discover more about GroupM at www.groupm.com
Follow @GroupMAPAC on Twitter
Follow GroupM on LinkedIn - https://www.linkedin.com/company/groupm

About GroupM Singapore

GroupM Singapore operates in one of the most dynamic and exciting environments in the world. Although it is a small domestic market, there is a vibrant media industry which is undergoing rapid evolution as digital technology reshapes the way marketing supports advertisers’ needs. Being at the crossroads of Asia means, that aside from the local clients and media owners, we also have a high proportion of multi-national clients, renowned brands and media owners. Making GroupM Singapore the Number One organisation to join and develop your career in media investment.

GroupM is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity – it’s about belonging. We celebrate the fact that everyone is unique and that’s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with.

AEDAS is a leading global design practice dedicated to creative excellence and diversity in the built environment. We are a global platform for the most talented architects and designers, focused upon delivering locally-celebrated solutions for cities, communities and clients. Our global network of 12 offices forms a diverse staff base with skills across all sectors in architecture, interior design, building consultancy, master planning, landscape and urban design.

To support our continuous growth and expansion in Asia, AEDAS Singapore is seeking a committed candidate for the following position:

ASSOCIATE DIRECTOR

As an Associate Director, you will work closely with junior staff to design and document the design, finishes, furniture and equipment for projects as well as work on visualizing spaces for internal and client review. The Associate Director is also responsible for managing junior design and drafting staff. In Aedas Interiors we believe that an Associate Director must be someone who is creative, outgoing, articulate, organized, and responsible with experience in hospitality projects

Responsibilities:

• Manage a team of interior designers, guiding them in project execution and fostering a collaborative work environment

• Continuously evaluate and improve internal processes and workflows to enhance the efficiency and effectiveness of the hospitality department

• Collaborating with team in the design conceptualization and development of the project through hand sketches, SketchUp or Revit models and Adobe Creative Suite tools

• Assisting the team with space planning and furniture layouts

• Preparing project presentation materials such as boards, books, PowerPoints, and 3D mockups

• Conducting presentations to clients

• Assisting in sub-consultant coordination as it pertains to interior design to maintain the integrity of the design intent

• Developing and maintaining vendor relationships to develop sources for project materials

• Assembling information from vendors and entering information into specification forms

• Documenting finishes on construction documents and specifications

• Construction Administration duties including answering RFIs, reviewing shop drawings, and site inspections

• Other responsibilities as assigned

Requirements & Attributes:

• Minimum Bachelor’s Degree or higher from an accredited Interior Design, Interior Architecture or Architecture Program.

• Minimum 15 years of related experience working in a design studio in a similar position, preferably with a recognized award winning international interior design practice

• Excellent communication and presentation skills

• Hand sketching skills

• AutoCAD 2015 (mandatory)

• SketchUp (desirable)

• Photoshop (mandatory)

• Revit/ BIM (desirable)

• Adobe InDesign (desirable)

• Illustrator (desirable)

Please submit a copy of your updated CV including your current salary, expected salary and notice period to [email protected].

The GroupM Service team adopt a collaborative and customer-centric approach in delivering high value and innovative solutions for our Agencies and Agencies’ clients, including the activation and execution of dynamic media campaigns.

The Campaign Delivery team creates an effective link between the client facing Agency teams and the GroupM Services. The Campaign Delivery team ensures that comprehensive briefs are received from the Agency teams and ensures that GroupM Services specialists meet clients’ expectations by achieving campaign KPI’s timely and through embedding operational excellence. They are also supporting the delivery of tasks such as reporting output, offer insights and recommendations across strategic planning and agency pitches.

The following are the responsibilities of the GroupM Services Campaign Delivery Team and the varying degree of complexity is subject to individual job level:

• Own deep knowledge of all GroupM Agencies deliverables and campaign KPIs’ that have been committed to brands and share it across biddable teams when/if needed
• Set agenda and direction for Campaign Delivery teams’ process improvements in order to enhance engagement between GroupM Services and GroupM Agencies
• Proactively address, and when needed escalate, any issue that compromises the quality and timeliness of deliverables
• Support teams while adapting to fast changing priorities
• Provide technical perspective in client meetings when specific expertise is required
• Lead quality control and assurance practices across Biddable teams
• Lead compliance with finance processes, GroupM policies and procedures.
• Lead and influence cross-function collaboration by demonstrating openness to new ideas and interest in learning from colleagues with different expertise
• Incentivize share of knowledge and best-case practice
Oversee campaign outputs to deliver core business objectives, revisit strategies and push boundaries on business growth for all GroupM Agencies
• Ensure Campaign Delivery and Buying teams are providing coherent media responses (i.e. quality control on media schedules produced to Agency Planners)
• Regularly review on brief quality provided by GroupM Agencies to ensure efficient and quality response output
• Oversee and be accountable for end-to-end project management of campaign brief and delivery
• Proactively identify opportunities to improve and enhance clients’ campaigns and advise Agency teams accordingly
• Actively contribute in new business development/pitching if required
• Be the lead contact and trusted advisor for any Biddable campaign, confident to liaise at director and senior management level over existing and future internal/external arrangements
• Coach and mentor managers
• Promote knowledge share and continuous learning around POVs, trends and relevant skills to continue nurturing a high-performing team
• Assist GroupM agencies on consolidating data for ad hoc based reports (e.g. CSI/Savings Report/Cost Avoidance)
• Deliver holistic cross channel campaign analysis (i.e. mid and post campaign) working with respective buying teams to provide actionable insights and optimisation recommendations
• Any other project or tasks as assigned from time to time


Requirements:

• 3+ years of experience win a leadership position
• 8+ years’ experience within a biddable tactical planning or strategic engagement capacity
• Detail oriented, responsive to deadlines and able to multitask
• Ongoing interest in digital marketing, industry trends, best practices and emerging technologies
• At least 3+ years in a client servicing role and good interpersonal skills within the organization
• Ability to manage key stakeholders and deal with potential conflict management
• Able to manage competing priorities
• Leadership skills demonstrated by the ability to anticipate and remove barriers to productivity, drive teams towards clear goals, take effective decisions and challenge the status quo.
• Strive for excellence demonstrated by setting high standards for yourself and others, holding teams accountable, focusing on continuous optimization while mitigating risks
Passionate about digital media, AdTech, marketing tools and technologies and eager to keep learning
• Ability to build and maintain a productive collaboration across teams
• Persuasive and effective communicator

About GroupM

GroupM leads and shapes media markets by delivering performance enhancing media products and services, powered by data and technology.

Our global network agencies and businesses enable our people to work collaboratively across borders with the best in class, providing them the opportunity to accelerate their progress and development. We are not limited by teams or geographies; our scale and diverse range of clients lets us be more adventurous with our business and talent. We give our talent the space, support and tools to innovate and grow.

Discover more about GroupM at www.groupm.com
Follow @GroupMAPAC on Twitter
Follow GroupM on LinkedIn - https://www.linkedin.com/company/groupm

About GroupM Singapore

GroupM Singapore operates in one of the most dynamic and exciting environments in the world. Although it is a small domestic market, there is a vibrant media industry which is undergoing rapid evolution as digital technology reshapes the way marketing supports advertisers’ needs. Being at the crossroads of Asia means, that aside from the local clients and media owners, we also have a high proportion of multi-national clients, renowned brands and media owners. Making GroupM Singapore the Number One organisation to join and develop your career in media investment.

GroupM is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity – it’s about belonging. We celebrate the fact that everyone is unique and that’s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with.

Celebrating our 20th anniversary this year, Kerry Consulting has grown from humble roots to becoming the largest Singapore incorporated Executive Search & Selection Firm. Our consulting team is the most experienced in the region, with many of our directors celebrating 15+ years with Kerry this year. With almost 100 employees across function and industry specialisms, we directly influence and transform lives for our candidates and clients every day.

With continued success and another record year in 2022, we are looking to fortify our already outstanding teams in the following desk specializations:

- Accounting & Finance/Strategy

- Commerce and Industry (B2C Sales & Marketing, Health & Life Sciences, Semi-conductor)

- Legal (Private Practice, In-house, Compliance)

- Financial Services (Front Office, Insurance, Sales & Marketing, ESG)

- Technology (Software Engineer & Architecture)

Responsibilities

• Talent advisor: Advise clients on talent acquisition and management strategies, develop a specialist proposition and talent pool to effectively engage with clients etc.
• Career advisor: Evaluate candidate’s aspirations/ goals and provide value added advice on potential opportunities, provide thorough support to candidates ranging from interviews to offer management etc.
• Team collaborator: Contribute to team initiatives that help to build your brand, including networking sessions, marketing collaterals etc.
• Business developer: Identify new business opportunities, establish relationships, manage and grow your client portfolio

Qualifications

Ideally, you will have:

• 6+ years of post-graduate experience
• A proven track record within fast-paced and service-oriented industries
• A propensity to build strong relationships with people
• Drive for developing your career in an entrepreneurial environment
• An engaging and tenacious disposition
• A high level of integrity
• Excellent communication skills

Whether you are a seasoned recruiter looking to take your career to new heights or another business professional seeking to take on a new challenge, we would love to hear from you. Once you’re a team-player who is hard-working but ethical and determined to be the best, you will feel right at home.

See what our staff have to say: https://www.linkedin.com/company/kerry-consulting/life/4ade03dd-ed91-408c-a27f-c7814145ba9e/

Kerry Consulting Pte Ltd

Licence No. 16S8060

The role of an Associate Director is to manage Business Development activity, Client Management and Candidate Management so as to achieve and exceed individual budgeted revenue and contribute to BTI Executive Search Singapore.

KEY RESPONSIBILITIES:

• Responsible for driving your verticals including but not limited to cross-selling to other business vertical within BTI Executive Search Singapore while working closely with your Practise Leader and the senior management team to achieve your individual revenue targets.
• Identify new clients, build and maintain strong business relationships with new and existing key clients to bring in regular and new businesses; also, to increase our corporate presence and branding within the marketplace.
• Responsible for initiating the Company towards further expansion. To explore new business areas and markets for existing products & BTI solutions
• Provide specialist advice on your specialisation to your clients and candidates
• Participate in networking events and assignments to increase industry knowledge and presence

SKILLS & COMPETENCIES:

• Degree/MBA holder – any discipline
• At least 8 years’ experience from within the executive search industry with exposure from key industries (e.g. Technology, Banking & Finance, Life Sciences, Oil & Gas / Petrochemical, FMCG)
• Strong client partnering skill and candidate management skill
• Strong communication, interpersonal and negotiation skills.
• In depth understanding of recruitment market
• Demonstrates high level of integrity
• Always approachable and possesses positive mindset
• Demonstrates leadership and motivation
• Able to coach and mentor consultants at time (if required)
• Entrepreneurial and International business acumen
• Possess macro-view and able to build holistic business partnership within PERSOLKELLY’s brands

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at  https://www.btiexecutivesearch.com I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Responsibilities:

• Understand, and align target consumer/occasion, consumer needs, target benefit, target cost, and timeline including key milestone, through discussion with Marketing/ Innovation Director
• Leading team to develop new formula with deep understanding of consumer needs, ingredient trends
• Leading team to assess all technical risks through feasibility study and provide technical solutions
• Manage projects to move forward on time
• Leading team to assess all the risk of new ingredients to obtain internal approval, in collaboration with QA/ Procurement
• Leading team to confirm regulatory compliance with QA on time
• Leading team to evaluate/ confirm no technical issue including product stability and safety, micro, and IP infringement
• Leading team to finalize formula including setting specs/process and scale up for commercial production by test trial
• Support reporting manager to create mid-term pipeline based on business needs/consumer understanding, through ideation/ prototype development
• Support reporting manager to provide technical insight, leverage network of group R&D/ suppliers/ tech. institutes, info of local calture and consumer behavior etc.
• Leading team to generate innovative idea ( especially in idea creation)
• Support reporting manager to establish SBFAP R&D Way by incorporating Suntory R&D Way into existing R&D process.
• Introducing Suntory development R&D way, and creating Omoroi culture in each R&D group.
• Accumulate knowledge/ learning in the area of product development/ raw material/ technical issues, etc. and share with team
• Propose new ideas/ useful equipment/ technologies to be effective for the team

Requirements:

• Master degree or bachelor degree in Technology, Food Science or similar
• Over 7 years in Food and/or Beverage industry (experience in Beverage category is preferred)
• Based on consumer insight, propose liquid design concept and discuss with marketing.
• Make an unique and differentiated formula.
• Deep understanding of manufacturing process and propose standardization of process design.
• Deep understanding of Beverage regulation (i.g. FDA, Halal, NIP) and ensure quality standard
• Can execute proper Gate system and DR system
• Flexible and positive attitude about new challenges and solving issues
• Strong commitment to being a professional leader
• Building a high-performing team utilizing internal/external resources

Our Supply Chain team ensures inventory is consistently available to meet customer demand. We coordinate all aspects of supply through supply planning, sourcing, making, inventory management, packaging and delivery. We partner across the Marketing, Finance and Manufacturing organizations to build a robust demand and supply plan and ensure we get products to the right customer, at the place, at the right time.

WHAT YOU WILL DO

Business Collaboration

• Partner with APCJ HH to understand market dynamics and strategize supply to meet changing market demands
• Collaborate cross-functionally with APCJ HH, CMC, Regulatory and other functions to ensure the right supply into markets at the right timing
• Maintain close alignment with Global stakeholders to propose and implement supply strategies suitable for APCJ
• Ensure timely and effective upward communication and downward communication
• Align and implement Global/ Regional processes across sites and markets in APCJ Region and cross Region interactions

Franchise Planning

• Support Sites and relevant Planners to establish replenishment plans across the planning horizon to work within min / maximum inventory targets
• Maintain supply alignment with relevant Planners for non-AP sources including that of ExM / CMO
• Oversee Bulk & API planning for Sites to ensure alignment with Global Supply Strategies
• Manage and Optimize E2E Supply Chain inventory; responsible for advising inventory strategy, parameters and targets at each supply chain node
• Led the review and business case support for COMET inventory parameter management

Packaging Strategy

• Point of Contact for the Manufacturing Division to support key strategic decisions (VCM, Ops U lead)
• In order to move from a centralized manufacturing model to a decentralized model (Regional or country level) the incumbent will support the Manufacturing Division (GBO & GVO Ops Unit, VCM SCM, Manufacturing Sites) to all related manufacturing/packaging decentralized options & assessment (regional/local) in order to evaluate the tactical and operational impact for SCM operations and HH Organization

Constrained Supply

• Manage operational planning associated with constrained supply including product (re)allocation
• Responsible for execution of Regional FG allocations
• Create and assess scenario planning to support decision-making

Risk Management

• Lead and support the review of Supply Chain capability to meet market identified risks & opportunities
• Collaborate with Sites to proactively identify supply chain risks and establish mitigation for supply continuity
• Incorporate a forward view of Regulatory changes into Supply Planning for AP markets and Sites

Tier Processes

• Support APCJ issue discussion and escalation in relevant Tier meetings
• Support relevant stakeholders for performance review and actions in the relevant Tier meetings

Product Life Cycle

• Support New Product Launches, PSO, Product Source Management and Network actions

Site Point-of-Contact

• Monitor and maintain SLAs with relevant Sites
• Point of contact for AP region for all Sites and ExM on Supply Planning scope
• Partner with sites to identify and build network flexibility and capability
• Support Global / Regional initiative rollout

Standard Work

• Follow the agreed Global processes standard work (DILO / WILO)
• Support Community of Practice forums

Compliance

• Support compliance in the management of product

Lean

• Focus on addressing root causes in addition to corrective actions to avoid the reoccurrence of the issue

Leadership

• Manage a team of Regional Supply Planners to ensure smooth running of operations and a Manufacturing tactical and Ops lead for APCJ
• Provide coaching and mentoring to team members to achieve/ maintain high-performance organization.
• Identify and support key talent development and retention
• Align team objectives and support Global/ Regional Strategy

WHAT YOU MUST HAVE

MAIN RESPONSIBILITIES

• Supply Chain Planning Excellence
• Ensure Compliance
• Ensure supply
• Meet Profit Plan
• Support Divisional Strategy
• Responsible for end-to-end supply
• Possess Business acumen and understand Market dynamics
• Apply Leadership and Inclusion behavior
• Engage in High-Performance Organization
• Mastery of Planning concepts
• Support System and process implementation

Financial Stewardship

• Ensure an optimal balance of Demand and Supply to avoid discard
• Look out for opportunities to elevate materials and resources to maximize shareholder value

People Excellence

• Responsible for improving efficiency and reliability
• Continuous education and learning to support new system implementation
• Responsible for participating in improvement projects and actively generating ideas
• Ensures both operational knowledge and technical skills are maintained and compliant against individual training requirements

Qualification:

• Bachelor's degree (preferred)
• 10 years of Experience in manufacturing and Supply chain with international experience (ie: USA and China) is required
• APICS CPIM or CSCP certification is desirable

Experience:

• Strategic acumen demonstrated
• Strong experience in Oncology / Vaccine / Pharmaceutical manufacturing and planning environment is mandatory.
• Related experience in managing multiple planning (ERP) systems and interfaces
• Related experience in the metric reporting environment
• LEAN operational excellence experience is preferred

Leadership, Professional and Functional Competencies:

• Ability to drive results and set clear performance standards and overcome challenges
• Actively listen and work together to achieve common goals
• Working knowledge of market and supply planning and inventory management
• Working knowledge of regional product allocation and product lifecycle management.
• Working knowledge of planning software and system interfaces
• Working knowledge of Microsoft-based systems with regard to development of reports, measurements and analysis tools.
• Working knowledge of Rapid Response, SAP ECC and APO is preferred

Other Personal Attributes:

• A strong team player with excellent communication, organizational and interpersonal skills and the ability to operate in a matrix environment
• Strong problem-solving and resolution skills
• Strong analytical and presentation skills
• Keen driver for process improvement
• Deep understanding of Business dynamics and Supply Chain
• Excellent attention to detail

WHAT YOU WILL DO

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

Job Summary

The CEO is responsible for the overall success of the company. They will develop and implement the company's vision and strategy, lead the executive team, and manage the company's resources. The CEO will also be responsible for building relationships with key stakeholders, including clients, partners, and government officials.

Responsibilities

• Develop and implement the company's vision and strategy
• Lead the executive team and manage the company's resources
• Build relationships with key stakeholders, including clients, partners, and government officials
• Oversee the company's financial performance and ensure that it is meeting its financial goals
• Ensure that the company is compliant with all applicable laws and regulations
• Represent the company at public events and industry conferences

Qualifications

• Master's degree in Business Administration (MBA) or a related field
• 10+ years of experience in a senior management role, preferably in the management consulting industry
• Strong track record of success in developing and implementing business strategies
• Excellent leadership and communication skills
• Ability to build and maintain relationships with key stakeholders
• Strong financial acumen
• Understanding of the management consulting industry

Preferred Qualifications

• Experience with managing a team of employees
• Experience with board presentations and business pitches
• Experience with developing and implementing marketing and sales strategies
• Experience with managing a company's budget and finances

Who we are:

• We are a global AdTech company with over 1200 employees across 30 countries with over 100 different nationalities
• Competing against the biggest tech companies
• Inventor of the InRead Video
• Partner with the biggest media agencies and brands
• Global partnerships with premium publishers

Role Overview:

We are looking for an accomplished Associate Director of Customer Experience (CX), based in Singapore, to lead and elevate our South East Asia CX team. This role requires an individual who is eager to learn, open-minded and methodical. You enjoy people management and building teams that are collaborative, efficient and effective. You will take overall stewardship of the SEA CX team and you will be instrumental in establishing and overseeing processes & service levels. Your ability to work in a fast-paced environment and to provide solutions to the problems brought to your attention will be critical in achieving the team’s goals.

Responsibilities:

Campaign Execution:

• Self-Serve and Managed Service campaigns management
  • Be the lead point of contact for our most strategic client communication post-sale.
  • Lead preparation for campaign activation through clear and concise communication efforts with clients.
  • Oversee & improve post-sale process, including but not limited to: campaign set-up, pacing and delivery, incremental revenue generation and post campaign analysis.
  • Analyze performance data to highlight key trends.
  • Plan and execute multiple incremental revenue prospecting plans each quarter
  • Oversee campaign pacing, performance, and make optimizations to achieve the client KPI
  • Communicate with client proactively in terms of campaign performance and work on the incremental revenue generation and post campaign analysis
  • Plan and execute the end of campaign report / quarter business review presentation for Key Strategic clients
  • Assist in checking internal team's campaign set up, changes to ensure no mistakes on the campaign management across the team
  • Being a point of escalation for troubleshooting issues of campaigns delivered in SEA

Team Management:

• People Management
  • Responsible for the growth and development of 7-10 two direct reports based in SEA.
  • Maintain regular 1-1 catch ups with direct reports to set objectives, and discuss the teams progress towards their goals, providing guidance related to problem solving, workload prioritization and client communication strategies
  • Conduct weekly meetings with the CX team to share product updates, global work methodologies, and address team concerns.
  • Report to the Managing Director of SEA and provide feedback, address challenges, and suggest improvements.
• Thought Leadership:
  • Build strong relationships with internal stakeholders such as Sales, Strategic Account, Publisher, Studio, Enterprise, and Business Development teams.
  • Within 3 months, to develop a deep understanding of processes and become a go-to person for operational knowledge and best practices.
  • Within 6 months, to collaborate on business strategy initiatives with the Strategic Account Lead, Head of Sales, Enterprise Director, Publisher Director and others within the business, contributing to the future direction of the business.
  • Facilitate internal team development through consistent and thorough knowledge-sharing exercises.

Requirements:

• 8-10 years of relevant experience in a digital media agency, publisher, SSP, DSP, or AdTech company.
• 2-3 years of managerial experience with a team of 3-5 direct reports.
• Proven experience working with stakeholders across multiple markets in SouthEast Asia.
• Extensive knowledge of the digital media industry, with a passion for staying abreast of industry trends such as, but not limited to: Programmatic Advertising (Branding & Performance, Header Bidding and OpenRTB Protocol etc.
• Exceptional time management skills and a commitment to maintaining high-quality standards.
• Track record of meeting or surpassing ambitious goals in a fast-paced, competitive environment.
• Demonstrates comfort engaging with strategic clients, is an avid problem solver, proactive and a creative thinker.
• Proficient in navigating tactical systems and processes (e.g., third-party ad servers, verification vendor platforms, DSPs, Salesforce, etc.).
• Strong written and verbal communication skills in English, plus proficiency in an additional SEA language.
• Collaborative team player with a keen understanding of diverse perspectives.

Join us and be a key player in shaping the future of digital advertising in the dynamic landscape of South East Asia!

Benefits at Teads

• Competitive Salary Packages
• Quarterly Bonus on KPI achievements
• Generous Time Off Policy
• Training & Upskilling Programmes
• Flexible Hours

About Teads

Teads operates a leading, cloud-based, omnichannel platform that enables programmatic digital advertising across a global ecosystem of quality digital media. As an end-to-end solution, Teads’ modular platform allows partners to leverage buy-side, sell-side, creative, data and AI optimization technologies.

For advertisers and their agencies, Teads offers a single access point to buy the inventory of many of the world’s best publishers and content providers. Through exclusive global media partnerships, Teads enables advertisers and agencies to reach billions of unique monthly users in brand safe, responsible advertising environments, while improving the effectiveness and efficiency of digital ad transactions.

Teads partners with the leading marketers, agencies, and publishers through a team of 1,200+ people in 50 offices across more than 30 countries. For more information, visit: www.teads.com

We’re committed to creating a dynamic work environment that values diversity and inclusion, and represents employees across a variety of skill sets. We embrace contributions from all ages, sexes, races, ethnicities, religions, sexual orientations and gender identities.