Total 22,323 restaurant supervisor job vacancies in Singapore

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Include the following. Other duties may be assigned.

• Train and supervise assemblers and Team Leaders. Motivate, coach, and support the team in meeting the expectations
• Participate and encourage the team to support company activities and program
• Support the business as necessary, across other lines when required. Focus on teamwork.
• Proposing solutions to routine issues/ problems following standard policies and procedures.
• Drive and implement safety initiatives, support training for EH&S activities
• Drive safety in a working place. Responsible for Health & Safety within assigned areas to include accident investigation and corrective action. Closing of Velocity within the timeframe.
• Ensure compliance to the training plans in accordance with SOP0014, procedures, and industry regulations.
• Provide day-to-day direction to the production personnel concerning work assignments, overtime requirements, quality issues/non-conformances, and site priorities.
• Review the master schedule, Open Sales Order Report and work closely with Supply Chain to meet STS/STR target
• Drive compliance to standard operating procedures and quality regulations.
• Initiate and closing of Change Plan/ NC in accordance with company requirements.
• Drive department performance to meet Production KPI’s may include but not limited to Materials Accuracy, Yield, Efficiency and Productivity.
• Participate and work closely with Support group in developing new procedures and processes as needed to improve manufacturing processes for new products.
• Work with Support group for process refinements to improve product throughput, design of fixtures and assembly techniques.
• Coordinate with support group and initiate ECO to change and improve manufacturing processes if needed
• Procure and oversee outside vendors and consultants as required.
• Drive and maintain 5S in working place
• Maintain and comply with ISO13485, GMP and FDA regulations.
• Support site process improvement projects and initiatives. Process improvements may include but are not limited to Lean, Six Sigma, 5S, and cost reduction/savings.

SUPERVISORY RESPONSIBILITIES:

• Ensure workers under their charge comply with Safe Work Procedure, Risk Assessment and safety rules & regulations.
• Provide proper tools for the workers to execute job effectively and safely.
• Train and guide workers to work safely.
• Report all unsafe conditions, incident and near miss to direct Manager
• Set good example for workers and be a role model for workers.
• Conduct regular inspection at the workplace to identify and rectify any unsafe act or unsafe condition at the workplace

Responsible for the electrical and control system.

· Familiar with IEC, ISO & related E&I codes.

· Comfortable in reading and understanding of project specifications.

· P&ID understanding in cable installation, instrumentlocation/routine, cable schedule, cable termination drawings andcalculation

· Handson experience with LV Motor Control Center, Local ControlPanel, Local Control Station, Junction Box, RIO Panel, Fibre opticinterface panel (Fibre optic panel), Field fibre optic termination panel(Fibre optic panel) and UPS Distribution Box.

. Familiar with fire detection, emergency shudown sytem, HVACsystem.

· Familiar with Single Line Diagram, Load List, Motor Datasheet, PanelHeat dissipation, Power Cable & Ladder/Conduit Routing, CableLadder & Accessories BOM.

· Testing and commissioning of MCC and control panel.

· Proficient with the testing procedures and applicable rules andregulations of regulatory bodies

· Coordinate with all sections for testing/ commissioningrequirements with different stakeholders and arrange for facilitiesand instruments for the project.

· Able to work with different nationalities within the core team.

· PLC programming (added advantage).

· Perform any other duties as assigned by supervisor.

Experience & Certifications

· Minimum ITI

· Preferably with at least 10-15 years’ of experiences in electrical andcontrol instrumentation.

· Demonstrate experience in troubleshooting and problem solving inthe Electrical and Instrumentation area.

· Strong experience and ability to read and interpret electricaldrawings, single line, schematics, and specifications.

· Ability to interact effectively and positively with all levels ofpersonnel, customers, vendors and visitors.

· Proficient with MS Office and related Engineering Software (such asAutoCAD, Naviswork & programming software).

· Proficient in English language, both oral and written.

· Ability to work well both independently and as a team.

1) experience in customer service

2) good comunication skill

3) 1 years and above experience in Spa/Massage industry

4) willing to work on weekend and public holiday

5) team work player

6) education N level or related trade Certificate in Massage industry.

7) able to work at weekend and public holiday

8) Non smoker

9) Non drinker

10) Must be able to comunicate in English and Mandarin.

Roles and Responsibilities

• To supervise Drivers, Operators, General workers and maintenance of equipment at site.
• Assist and support Project Manager in handling and monitoring smooth progress of project.
• To ensure and carried out site work in accordance to construction programme safely.
• Must be familiar with all roads, drainage, sewers and all other infrastructure construction.
• To carry out all site works issues and ad-hoc duties when instructed.

Requirements

• Candidate to possess relevant certificates and Building Construction Supervisors Safety Course Certificate (BCSS).
• At least 5 years of working experience in the related field.
• Preferably with Class 3 Driving licence.
• Good communication, self-initiative and interpersonal skills.

Construction Supervisor Job Duties:

· Responsible for site supervision and coordination of civil and structural work

· Supervise all construction workers

· Ensure the works at construction sites carried out are complying with safe work procedures.

· Report to project team on work progress at construction sites.

Requirements

· At least 5 years working experience in building construction industry/ project site work

• To assist the Project Manager in managing a construction site in its day to day operations.
• Supervise all construction worker and solve disputes between workers if required.
• To carry out inspection of workers' personal protection equipment and safety gear in order to adhere to the company's safety policies.
• Proven experience as construction foreman In-depth knowledge of construction procedures, equipment and OSH guidelines.
• Min 2 years of relevant working experience
• Weekend duty is required, must be willing to work 6 days work week.
• Must be willing to work overtime if required.

• To assist the Project Manager in managing a construction site in its day to day operations.
• Supervise all construction worker and solve disputes between workers if required.
• To carry out inspection of workers' personal protection equipment and safety gear in order to adhere to the company's safety policies.
• Proven experience as construction foreman In-depth knowledge of construction procedures, equipment and OSH guidelines.
• Min 2 years of relevant working experience
• Weekend duty is required, must be willing to work 6 days work week.
• Must be willing to work overtime if required.

Our client has more than 20 restaurants in Singapore that provide various dining concepts that refined tastes of both local and international food enthusiasts.

• Oversee the daily operations of the AP function.
• Guide the AP team to ensure accurate, efficient, and timely processing of invoices and payments, as well as the resolution of payment discrepancies.
• Ensure the function adheres to the deadlines set by the finance department.

Requirements:

• Diploma in Accounting or equivalent.
• At least 4 years of AP experience in F&B industry.
• Strong understanding of AP processes and related accounting principles.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Handling physical goods receiving, issue, packing, dispatching and fulfill delivery schedules, conduct physical stock check, maintain high standard of cleaniness. Provide support on duties relating to logistics and inventory management. Overseeing and managing the day-to-day operations of the warehouse, including receiving, storing, and shipping products or materials, while ensuring efficient coordination amongst the staff. Monitoring and enforcing compliance with company policies and safety regulations to ensure the safety of all warehouse employees.

Inviting aspiring F&B candidates, seeking to work in a dynamic restaurant group, with fine dining and casual dining operations in the city area.

JOB DESCRIPTION:

• seeking experienced and passionate personnel to join us in our flagship outlet and causal dining restaurant;
• candidates have relevant experience in Japanese cuisine, meticulous and detailed in their presentation of food and service;
• well-groomed and comfortable working under stress and a demanding environment;
• successful applicants can expect good career progression and competitive remunerations;
• you should possess at least 2 years of experience
• preferably ready to start immediately or within a short notice period; and
• comfortable working a 6 day work week and split shift.

We offer

• 10 days Annual Leave entitlement
• Opportunity for overseas travel
• Excellent career prospects and various benefits for senior employees.

Candidates who are able to work independently and self-motivated with a desire to join a STABLE AND PROGRESSIVE company should apply.

Interested applicants may email their resume to [email protected]

About MIJ Hub

My Inspiring Journey Hub (MIJ Hub) is a leading and rapidly growing private school and non-profit organisation (NPO) dedicated to transforming the lives of individuals aged 4 to 40 with diverse learning needs. Through our comprehensive educational programs, vocational training, and community integration initiatives, we have been creating positive change locally for over 13 years. Our mission is to be the ultimate one-stop centre for the special needs community in the region.

At MIJ Hub, we are pioneers in innovation. By managing multiple for-profit ventures, including a food and beverage (F&B) arm, we generate sustainable income streams that allow us to provide subsidies, ensuring parents and students have access to affordable, high-quality education. Join MIJ Hub and become part of a vibrant, dynamic team committed to driving financial sustainability, fostering inclusivity, and expanding our reach to make a real difference in the community.

Job Title: Centre Supervisor

As a Centre Supervisor, you will play a critical leadership role in managing the daily operations of our special needs education centre. You’ll be responsible for overseeing staff, coordinating activities, and ensuring that the centre runs smoothly. The position requires collaboration with parents, educators, and external partners to create an enriching environment for our students.

You will ensure that policies, procedures, and programs are effectively implemented and that every child receives the care and education they need to thrive.

Key Responsibilities

Operations Management

• Manage daily operations, including class schedules, staff assignments, and student attendance tracking (including SCFA scheme support).
• Handle logistics like student arrivals, pick-ups, and safety compliance.
• Ensure staff coverage across programs and maintain classroom hygiene and safety standards.
• Communicate with parents about student progress, achievements, and behavior.
• Oversee budgeting, manage expenses for events, and ensure policy compliance with the finance team.
• Address and resolve crises, conflicts, or incidents involving students, staff, or parents professionally.
• Use CRM tools (e.g., LittleLives) for communication and data management.
• Conduct enrollment interviews, educator interview and onboarding, and collaborate with marketing on outreach and social media content.

Program & Event Coordination

• Plan and manage volunteer programs, CSR activities, workshops, enrichment classes, and holiday programs.
• Coordinate and update stakeholders on event preparations.

Compliance & Reporting

• Ensure compliance with safety protocols, MSF guidelines, and Special Education standards.
• Prepare reports on activities, student progress, and compliance audits.

Requirements

• At least 2 years of experience managing a Student Care Centre, Childcare Centre, or Kindergarten.
• A Polytechnic Diploma or higher in Special Education, Education, Psychology, or a related field.
• Strong leadership skills with the ability to mentor and guide a diverse team of educators.
• Excellent communication skills to build positive relationships with parents, staff, and external partners.
• Detail-oriented and highly organised, with the ability to manage daily operations, event planning, and staff coordination effectively.
• Strong interpersonal skills, capable of working collaboratively with stakeholders, including parents, students, educators, and external partners.
• Proficiency in Microsoft Office for communication, reporting, and documentation tasks.
• Ability to thrive in a multicultural environment.
• Prior experience working with individuals with special needs is highly desirable.
• Experience in managing volunteer programs, community events, and budgets is an added advantage.
• First Aid and CPR certification are preferred. Training in behavioral intervention and child protection is beneficial.

Roles & Responsibilities

· Handle daily operation.

· Cashiering Duties

· Prepare and cook menu items.

. Wash and maintain the good condition of kitchen equipment

· Inspect and ensure kitchen area is clean and meet hygiene standards

. Manage inventory

. Liaise with vendor

. Overall in-charge of staff and operation.

. Ensure adequate service is provided to the consumer

Job Requirement:

· Have at least 1 year of experience in the foodservice sector

. Have prior experience in mass ordering

. Able to follow recipes to create food as instructed

· Excellent leadership and decision-making skills.

· Team player

. Able to within long working hours

· Required to work 6 days a week.

· Able to work on public holidays.

· Able to work on off day if needed.

Our cafe located in Bishan is hiring!!

(5 day work week, 44 hrs shift per week)

Responsibilities:

• Greet customers with a friendly attitude and ensure excellent service quality.
• Take orders, handle cashier duties, and oversee accurate data entry in the POS system.
• Prepare and serve food and beverages, ensuring consistency and quality.
• Maintain shop cleanliness and uphold food hygiene standards.
• Oversee daily operations and ensure smooth workflow during shifts.
• Supervise and train service crew members, fostering teamwork and efficiency.
• Plan and manage the weekly staff schedule to optimize manpower.
• Monitor inventory levels and coordinate restocking when necessary.
• Assist in barista duties, including the preparation of coffee beverages.

Requirements:

• Minimum 1 year of experience in a supervisory role or relevant F&B experience.
• Strong leadership, communication, and teamwork skills.
• Ability to work in a fast-paced environment and handle multiple responsibilities.
• Proficiency in using a POS system is an advantage.
• Possession of a valid food hygiene certificate is preferred.
• Posses basic Barista experience
• A positive attitude, responsibility, and a proactive approach to challenges.

Benefits:

· 5 day work week

· Staff meal provided

· Staff Discount

· Birthday Leave

· Medical and Dental Benefits

· Monthly Store Performance Incentive

· Variable Allowances

· Bi-Annual Bonus

· Training and Uniform provided

· Skill development and career progression opportunities

· $1200 New Join Bonus Incentive (T&C Applies)

Key Roles and Responsibilities

• Review project specifications and technical clarifications
• Coordinate with Engineers and Architects, and perform site supervision and co-ordination of M&E works
• Review all M&E shop drawings from design team and submit to consultant
• Oversee and manage construction projects at various sites, ensuring work progresses according to design plans and quality standards.
• Perform quality control inspections and ensure compliance with safety regulations.
• Track project progress, prepare reports, and update project timelines.
• Read Relavent approved drawing and Coordinate with contractors, subcontractors, and other stakeholders to resolve any on-site issues.
• Collaborate with the design team to transform concepts into precise technical drawings.
• Maintain and update project drawings as needed throughout the project lifecycle.
• Ensure that drawings align with local building codes and regulations.
• Responsible for M&E works such as ACMV, Electrical, Plumbing and Sanitary etc..
• To assist the Project Manager or Project Engineer in the daily execution of work.
• To supervise the work of sub-contractors and in-house workers.
• To work closely with other site operations staff to meet the project schedule.
• Ensure installation is carried out as per construction drawings.
• To monitor the progress and quality of work being performed by workers.
• Ensure that works are executed within an acceptable standard of workmanship.
• Attend the daily tool-box meeting and convey clear instruction accordingly.
• Understand and ensure compliance in project requirement and scope of work.

Requirement

• At least more than 4 Year(s) of working experience in the related field is required for this position.
• Experiences in Structural Steel will be advantageous, Interior & M&E,Construction.
• Possessed of SCWSH (BCSS) is mandatory.
• Highly proactive attitude, self-motivated, team player, strong problem-solving and communication skills.
• Good written and spoken English.

• Maintain accurate records of daily site activities, including work progress, equipment use, and material consumption.
• Report regularly to the Construction Manager or Project Manager on site conditions, progress, and any delays or issues encountered.
• Ensure compliance with project timelines and work specifications.
• Oversee daily office operations, including managing calendars, handling correspondence, and ensuring the office runs smoothly.
• Ensure the maintenance of office records and filing systems (both physical and electronic).
• Coordinate office meetings, conferences, and appointments.

Job Objective

Supervision of Installation:

• Oversee the installation of mechanical and electrical systems, ensuring compliance with design specifications and safety standards.
• Monitor the work of contractors and subcontractors to ensure quality and adherence to project schedules.

Site Coordination:

• Coordinate with project managers, engineers, and other supervisors to facilitate effective communication and workflow on-site.
• Conduct regular site inspections to assess progress, quality, and safety of M&E installations.

Quality Control:

• Implement and enforce quality control measures to ensure the reliability and functionality of M&E systems.
• Review and approve M&E work completion, ensuring all installations meet regulatory standards and project requirements.

Problem Solving:

• Identify and troubleshoot any issues related to M&E systems during installation and commissioning.
• Provide technical guidance and support to team members and contractors as needed.

Documentation and Reporting:

• Maintain accurate records of installation activities, inspections, and testing results.
• Prepare progress reports and updates for project management and stakeholders.

Job Requirement

• Diploma or Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
• 3–5 years of experience in M&E supervision within the construction industry.
• Proven track record in managing M&E installations for large-scale construction projects.
• Experience in coordinating with multidisciplinary teams and managing on-site operations.

Job Description:

• Technical review on new project orders and order assignments to Technical Engineer & Drafter team.
• Ensure timely submission of engineering documents i.e. Control Schematic Drawing, General Assembly Drawing, Wiring Diagram, Nameplate Drawing, Test Procedure, Data Sheet etc.
• Review all project engineering documents before submitting them to client.
• Manage engineering change function and ensure engineering documents are updated accordingly.
• Provide advice and guidance to Technical Engineer & Drafter team for any technical queries and to support other ops team on various aspects of technical/engineering matters.
• To check and make recommendations based on common industrial engineering practice, where necessary.
• To provide and implement cost effective and best engineering solutions for project to stay competitive.
• To provide sound engineering practice and engineering calculation where applicable in a timely manner to meet project timeline.
• To review international standards and/or project specifications for product compliance. i.e. ISO 12490 / API 6DX / IOGP S-707 / SHELL DEP standards or other industrial standards related to Valve Automation and/or instrumentation.
• Providing field support for customers to resolve after-sales technical issues or technical clarifications.
• To attend internal/external kick off Meeting (KOM) when required.
• Travel with technicians to installation base and sites if the need arises.
• To assist manager to lead the department’s improvement programs and/or process efficiency initiatives.
• To assist manager in maintaining and updating the department's Standard Operating Procedures.
• To carry out Engineering personnel annual performance review to ensure competency and give counselling when required.
• Support new employee orientation by providing brief engineering department process flow training.
• Support Operations department in resolving aftermarket technical issues such as Product Design changes / Fault Finding / Supplier Discrepancies.
• Support development and upkeep of staff technical competency and training management.
• Performs additional related duties as requested or required.

Requirements:

• Bachelor’s Degree or Diploma in Mechanical/Instrumentation Engineering or equivalent.
• At least 6-8 years supervisory experience in Valve Automation and/or instrumentation background.
• Conversant with ISO 12490 / API 6DX / IOGP S-707 / SHELL DEP standards or other industrial standards related to Valve Automation and/or instrumentation.
• Possess a strong knowledge of pneumatic and hydraulic circuits.
• Must be able to read and interpret drawings, specifications, and technical documents.
• Knowledge of AutoCAD 2D/3D or drafting software & SAP will be an added advantage.
• Familiar and possess intermediate knowledge in Microsoft Office and Microsoft 365
• Very self-driven and able to drive the team.
• Possess strong interpersonal skills and can work as a team.
• Strong verbal and written communication skills

Oversee the construction activities and progress, plan, implement and monitor work

Schedule in accordance to the master and detailed work programme

Handle of technical and engineering problems

Provide guidance to supervisors in relation to construction works, ensure progress according to schedule

Maintain quality standards, carry out site inspections and resolve technical issues on time

Prepare report and method statement whenever necessary

Manage and control workers and monitor their work closely to keep site safer and neat

Supervise ongoing site activities closely

Job Description and Requirements

Roles and Responsibilities

Responsibilities:

· Responsible for staff scheduling, including work assignments/employee breaks.

· Responsible for managing store hygiene

. Cashier at the front desk and assist with serving dishes

· Plan and execute activities to improve efficiency, quality and reduce waste.

· Perform production resource planning based on logistics planning, order volume and inventory management for each store.

Requirements:

. Experienced F&B SUPERVISOR

· At least 2 years of relevant F&B work experience

· Able to start work immediately or in a short period of time.

· Proficient in English and Mandarin, able to communicate with guests.

Loading and Unloading of baggage and Cargo

Pallet build up, Pallet Shrink wrapping

Writing of daily summary operations report

Corresponding to clients' on thier requirements via email

Using of Scanners to scan baggage and cargo

Supervising service crew

Able to work independantly

Able to spot and rectify discrepancies immediately

Have a valid Airfield Driving Permit.

Able to work 8hours shift (1000-1800) ( 1800-0200) (0200-1000)

Immediate till 31 August 2025

5 days work week across Monday to Sunday

Up to 44 hours per week (8/30am - 6pm / 12.30pm - 9.30pm)

• Support Project Manager in attaining holistic objectives of the assigned surveys.

• Lead a team of Survey Officers to achieve service levels for assigned surveys within timeline.

• Ensuring the team attains their daily Key Performance Indicators (KPIs).

• To be the subject matter expert for assigned surveys.

• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues if needed.

• Ensure survey data are accurately keyed into the system via audits.

• Handle escalations/complaints cases via service recovery calls.

• Assist Quality Service Manager in escalations/complaints via incident reporting, findings, and future

preventive measures.

• Conduct field visits with junior team members for survey collection.

• Conduct call audits to ensure compliance to call scripts, professionalism, and service excellence.

• Continuous improvement in standards and quality of the team via coaching efforts.

• Goals setting and conducting year-end appraisals.

Requirements:

• Minimum Diploma or equivalent.

• Equipped with work experience in survey operations, sales, or customer service role.

• Possessed at least 2-3 years’ experience in supervisory position.

• Those without the academic qualifications will be considered with relevant work experience.

• Applicants with call center background, direct sales and customer fronting will be advantageous.

• Able to handle escalations and complaints proficiently to de-escalate these cases.

• Proficient in Microsoft Excel, PowerPoint, Word. and internet usage.

• Able to communicate effectively with internal and external stakeholders.

• Selected applicants are required to complete a training course and passed the assessment test before

being deployed to operations.

• Only Singaporeans may apply.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/10247

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

*At least 3 years of leadership experience in call centre setting.

• Lead a team of Survey Officers to achieve service levels for assigned surveys within timeline.

• Ensuring the team attains their daily Key Performance Indicators (KPIs).

• To be the subject matter expert for assigned surveys.

• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues if needed.

• Ensure survey data are accurately keyed into the system via audits.

• Handle escalations/complaints cases via service recovery calls.

• Assist Quality Service Manager in escalations/complaints via incident reporting, findings, and future

preventive measures.

• Conduct field visits with junior team members for survey collection.

• Conduct call audits to ensure compliance to call scripts, professionalism, and service excellence.

• Continuous improvement in standards and quality of the team via coaching efforts.

• Goals setting and conducting year-end appraisals.

Up till 31 August 2025

Requirements:

• Diploma or equivalent.

• Equipped with work experience in survey operations, sales, or customer service role.

• At least 3 years’ experience in supervisory position.

• Those without the academic qualifications will be considered with relevant work experience.

• Applicants with call center background, direct sales and customer fronting will be advantageous.

• Able to handle escalations and complaints proficiently to de-escalate these cases.

• Proficient in Microsoft Excel, PowerPoint, Word. and internet usage.

• Able to communicate effectively with internal and external stakeholders.

• Selected applicants are required to complete a training course and passed the assessment test before

being deployed to operations.

• Only Singaporeans may apply.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/10245

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Job Description:

• Report to Hub Ops Lead
• Monitor productivity and allocate resources accordingly
• Ensure compliance of SPX sorting processes and protocols
• Document daily updates on the document and sorting quantity
• Resolve any discrepancies during inbound process

Requirements:

• Open to rotating shifts and flexible arrangements due to peak seasons and business needs
• At least 1 year of experience dealing with warehouse operations and external logistic parties
• Good communication (verbal and written), interpersonal skills, and an ability to effectively communicate with business and technical teams
• Keen leader who thrives in a dynamic and collaborative environment

• Salary: $2, 500 - $3, 500
• Working Days: Mon - Friday, 8.30am – 5.15pm
• Location: Office - Kwong Min Road (Boon Lay) | Travel to site if required

Operational Support:

• Coordinate and prioritize team activities to ensure smooth operations and timely issue resolution.
• Optimize resource utilization including manpower, equipment, and energy to enhance operational efficiency.
• Prepare comprehensive reports on Preventive Maintenance completion, including details on equipment lifecycle, recommended parts replacement.
• Document any parts that were replaced during PM or on Ad-Hoc Basis
• Update the equipment list monthly during the execution of Preventive Maintenance activities
• Ensure that end-end process of procurement of require Parts for maintenance is ordered.

Customer Relationship Management:

• Assist in maintaining strong relationships with customers, dealers, and distributors.
• Collaborate with the Account Manager in addressing key customer complaints and conducting satisfaction investigations to implement improvement plans.
• Conduct training sessions for technicians, customers, and dealers/distributors on the operation and maintenance of Commercial Kitchen Equipment.

Team Management:

• Assist in training technicians as necessary to meet workload demands and quality standards.
• Supervise and manage a team of service technicians and in-house subcontractors.

Contract Management:

• Support in managing contract commitment in terms of KPI (Critical Equipment Reliability; CM Completion Rate; PM Completion Rate, Emergency Response SLA; Hygiene Audit; Compliance to Fire Safety, WSH, GRA and Security Access Requirement; Service Quality Survey).

Health, Safety, and Compliance:

• Drive EH&S initiatives, promote EHS awareness, and monitor compliance within the team.

Performance Metrics:

• Collaborate with the Account Manager to track and improve KPIs such as productivity, field expenses, and Aftermarket Service Sales revenue/margins.

Job Requirements:

• Diploma in Mechanical/Electrical/Electronic Engineering or equivalent practical experience.
• With experience in a similar supervisory role within Aftermarket Service Industry
• Proficiency in Microsoft Business Central or similar tools.
• With understanding of EH&S standards and practices.
• With experience in conducting training sessions for technicians, customers, and dealers/distributors on Commercial Kitchen Equipment

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

The Position

This position is responsible for overseeing the daily operations of the customer service team, ensuring exceptional service delivery, and fostering a positive team environment. Supporting Eye care Practitioner (ECP) by addressing any concerns and feedback may have with empathy and professionalism.

Major Responsibilities

Supervisory

• Oversee and supervise a team of assigned customer service officers and ensures comply with company guidelines particularly related to quality of service.
• Improve Customer Service Officers communication skills by conducting training on Hoya’s ophthalmic lenses and optics related topics.
• Proficiency with all the in-house systems and tools, provide training and coaching to Customer Service Officers.
• A point of contact for demanding customer inquiries or complaints that require escalation beyond the Customer Service Officers.
• Coordinate daily workload with customer service team according to operation plan.
• Continuously review standard operating processes and workflows to identify ways to improve and increase customer satisfaction.

Customer Service

• Manage incoming phone calls, identify, and assess customer’s needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Resolve product or service problems by clarifying customer’s complaint, determining the cause of problem, and explaining the best solution to solve the problem, expediting correction or adjustment, and follow up to ensure resolution.
• Handling reports related to complaints, feedback and product issues from internal and external.
• Ensure all orders are entered in a timely, efficient, and accurate manner.

Back-end Processing

• Receive and process incoming orders through phone calls, emails, fax, and online ordering system. And ensure that customer orders are processed in an efficient, accurate and timely manner.
• Ensure proper tracking on all the orders, liaise with factory, and updates customer on the estimated delivery timing.
• Coordinate & liaise closely with various internal departments & external parties to ensure timely service delivery for customers

Others

• Other duties may be assigned as business needs arise.

Qualifications

Education:

• Diploma in Optometry or equivalent

Experience:

• Preferred 2 years of relevant working experience in optical retails
• Familiar with the use of Microsoft Office products (e.g.: Word, Excel & PowerPoint)
• Customer service experience is an advantage
• Supervising experience is an advantage

Behavioral attributes:

• Strong phone contact handling skills and active listening.
• Strong problem-solving ability
• Ability to work in a fast-paced environment.
• A team player with great interpersonal skills.
• Positive attitude.

Others:

• Able to work overtime (as needed based on business requirements)
• 5.5 days’ work week (alternate Saturday):
• Mon, 9.00am – 7.00pm
• Tues – Fri, 9.00am – 5.30pm
• Sat, 9.00am – 1pm