Overview
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
We are looking for a Cloud Solution Architect (CSA), specializing in Data Security who has a good understanding of the principles of Data Security, such as data classification, encryption, sensitivity labelling, information protection policies and exfiltration controls
This person will be a trusted advisor for customers attempting to secure their entire data estates against internal and external data risk. Microsoft Purview’s integrated Data Security services support customers holistically securing data by:
- Protecting Sensitive Data using data classification, sensitivity labelling and encryption policies.
- Managing Insider Risks using machine learning detection controls and indicators, adaptive protection to dynamically enforce controls and advanced privacy controls
- Preventing Data Loss using built in exfiltration policies for Microsoft 365 apps, services and endpoints.
Responsibilities
Customer Centricity
- Drive positive Customer Satisfaction & become a trusted advisor. Provide feedback & insights from customers/partners. Be the Voice of Customer to share insights and best practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap.
- Experience in the implementation (end to end) of Data Security projects with Data Security Platforms, preferably experience with Microsoft Purview (Information Protection, Data Loss Prevention, Information Risk Management)
Accelerate Customer Outcomes
- Share expertise, contribute to IP creation & re-use to accelerate customer outcomes. Run Architectural Design Session to build a plan for implementing the solution – governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production.
- Collaborate and orchestrate with other CSAs and MS stakeholders including FastTrack, partner, and Microsoft Consulting in developing complex end-to-end Enterprise solutions with the Microsoft Security platform.
Business Impact
- Position and deliver solutions that drive Security product usage and develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments. Identify resolutions to Customer blockers by leveraging SA subject matter expertise.
- Deliver according to MS best practices & using repeatable IP. Accelerate Business Value of overall Security adoption by improving security posture and ensuring that the solution exhibits “Secure by Design” framework, such as high-performance levels, security, scalability, maintainability, appropriate reusability, and reliability upon deployment.
Qualifications
Required/minimum qualifications
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 7+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
Additional or preferred qualifications
- Desired Microsoft Technology & Industry Equivalent. Certification in one or more of the following areas:Programming experiences, using Microsoft Information Protection SDK (e.g. PowerShell, C#, Python)
Technical Certification in Microsoft SC-400 – Microsoft Information Protection Administrator)
- 6+ years experience working in a customer-facing role (e.g., internal and/or external). 6+ years experience leading technical projects. Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR
- Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
