• Handle general office duties such as receiving all incoming phone enquiries, filing etc.
• Provide support to sales team in handling sales enquiries, preparation of sales quotation and follow-up.
• Maintain existing client's relationship and handle sales enquries as required.
• Coordinate closely with sales team and production team to meet customer’s requirements.
• Coordinate with customers and internal departments for job tasking and deliveries.
• Provide administrative and coordination support to sales team on day to day activities.
• Candidate must possess at least “N" Level or ITE
• Preferred bilingual in English
• Hardworking, polite, honest and punctual
• Prefer to have some mechanical background
• Relevant trainings will be provided

Job Purpose

· Responsibilities include working closely with Operations Manager to prepare comprehensive action plans on resources and timeframes for jobs. You will perform various coordinating tasks, like scheduling and along with administrative duties to maintain documentations. To succeed in this role, you should have excellent time management and communication skills, as you’ll collaborate with clients and internal teams to deliver results on deadlines. Ultimately, the Coordinator’s duties are to ensure that all jobs are completed timely and meet with quality standards.

Duties and Responsibilities

· Manage customers job requests with proactive solution based approach.

· Confirm jobs into job database and prepare complete documentation.

· Facilitate pre-job coordination with operations executives/controllers.

· Provide excellent customer service.

· To follow-up on issues during job execution which require multi-liaisons with stakeholders.

· To ensure proactive email communication among stakeholders in view to confirm document proof of job instructions and agreements.

· Provide real-time updates on job progress and provide POD copy at the earliest.

· Address effectively admin/operational issues and adherence to SOPs.

· To ensure pre-job and post-job documentation are in order to ensure smooth billing workflow.

· Provide statistical data when required.

· Any other activities as assigned by Operations Manager, Conventional Operations.

Qualifications and Requirements

• Competent & proficient knowledge over Conventional Operations.
• Possess Class 3 Driving Licence.
• Self motivated with excellent interpersonal and communication skills.
• Able to work independently and under pressure to meet datelines and schedules.
• To be able to work in fast paced environment and a team player.
• Good interpersonal skills, team player and with good customer service.
• Good experience in order acceptance and providing multi-option solutions.
• Friendly and adaptive nature, service orientated and tactful in customer communications.

Working hours

8.30 a.m. to 5.30 pm (Monday to Friday); 8.30 am to 12.30 pm (alternate Saturday)

Main Tasks

· Handle customer enquiries and complaints promptly and in a professional manner.

· Liaise and coordinate with Operation department to expedite smooth and on time delivery.

· Provide solutions for non-complex problems and only escalating complex problems to superior.

· Ensure accuracy in quotation preparation, order processing and proper documentation flow to meet quotations deadline.

· Maintain proper filing system for easy retrieval.

Generic Job Requirements

· Diploma in Business or Engineering. Bachelor Degree preferred.

· Experience in similar or related industry will be an advantage.

· Computer literacy, strong excel file is required (as we are doing mainly in workfile)

· Carries out administrative duties with attention to detail, professional in communication and negotiation skills, pro-active, commercial, confident, problem solving and result oriented

· Team Player with flexible working approach, open-minded thinking and entrepreneur mindset

· Able to work with multinational (International) customers/ suppliers etc

· Experienced Sales coordinator in piping materials (min 3 years)

Job Description

• Develop, update, prepare 3D model and shop drawings for submission to the clients and construction using BIM software.
• Ensure models and/or drawings produced to comply with applicable design codes/standards and specifications.
• Design and detailing of systems.
• Attendance for design and construction reviews.
• Provide onsite support for all matters relating to the BIM models with actual construction progress.
• Develop mechanical/ electrical/ ICA systems and designs, coordinate building services layouts,and manage drawing registers and standards

Requirements

• Preferably with a minimum of 3 years relevant working experience in related field.
• Proficient in Bentley OpenBuildings Designer/OpenPlant Modeller/OpenPlant P&ID will be an advantage.
• Able to work independently with minimum supervision.
• Able to perform tasks accurately and reliably with excellent attention to detail.
• Degree/Diploma holder in Mechanical/ Chemical/ Civil/ Architecture/ Electrical/ Electronics/ Instrumentation Engineering.
• Able to communicate in English and Mandarin

Customer Service Coordinator

SGD $2500 - $4500

Alternate 5.5 Days/week

Job Description

• Handles customer inquiries via phone or email
• Supports customers in providing quotations and follow up on the inquiry
• Create Job order and update on amendments accordingly
• Provides post-sales support and day-to-day business liaison with customers
• Ad hoc duties assigned

Requirements

• Certificates or qualifications equivalent to Diploma Education
• Minimum of 5 years of related working experience preferred
• Proficient in written and spoken English / Chinese
• Good related customer service/sales coordination experience
• Able to multi-task and work with minimal supervision

Customer Service Coordinator

Alternate 5.5 Days/week

Job Description

• Handles customer inquiries via phone or email
• Supports customers in providing quotations and follow up on the inquiry
• Create Job order and update on amendments accordingly
• Provides post-sales support and day-to-day business liaison with customers
• Ad hoc duties assigned

Requirements

• Certificates or qualifications equivalent to Secondary Education
• Minimum of 2 years of related working experience preferred
• Proficient in written and spoken English
• Good related customer service/sales coordination experience
• Able to multi-task and work with minimal supervision

Job Description

• Interpret contract specifications, architectural standards, and designs for construction
• Organise and lead meetings for design and construction; monitor and manage budgets; write reports; and carry out additional administrative duties associated with the projects that are allocated
• Oversee architectural planning, consulting coordination, and document control, including tracking sample submissions and drawing approval status
• Coordinate, organise and prepare construction and architectural documents and drawings
• Oversee architectural projects, communicate with clients and subcontractors regarding architectural issues, and guarantee the highest levels of architectural workmanship
• Provide the architectural designers with technical guidance on building requirements
• Organize and/or participate in subcontractor and consultant meetings

Requirements

• Min diploma in engineering
• Min 3 years of construction experience

· Take primary responsibility for the customer and act as internal customer owner within assigned accounts.

· Manage and grow relationships to drive expansion and renewals across all solutions and services.

· Responsible for customer solution penetration and education, account monitoring and portfolio reporting, and issue resolution ownership.

· Lead the business conversations at C-level.

· Become the reliable point of contact to further strengthen relationships.

· Collaboratively work with extended sales teams, especially Solution, Product and Operations Teams to successfully position the solution and/or service and see the opportunity through to closure.

· Partner with internal teams to ensure the scope of work and proposals are tracked, managed, and delivered on time.

· Work closely with other in territory counterparts to achieve the shared goal of growth; yet are held accountable for own targets.

· Define target plans, opportunity plans and account plans to support the sales process and data-driven insights.

· Develop and implement an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders.

· Management of periodical vendors’ joint sales opportunities and sales referrals to bridge with Head of Sales for effective sales follow-up with prospective customers in identified industries/regions among Telin Singapore Sales team.

· Maintain a pipeline of leads and achieve sales targets defined by the management in accordance to company’s overall business direction.

· Create comprehensive customer business plans and engage in complex deal negotiation to build a stable, growing pipeline of current and future business opportunities.

· Engage in complex deal structuring and negotiation efforts designed to protect existing business and win new deals.

· Lead business negotiations for contracts ensuring deals are risk-free and profitable.

· Align with key stakeholders for Agreements for joint Go-to-market process including, legal, marketing and finance function for formalized resales, brokerage, and sales incentives structures.

· Customer retention and expansion.

· Minimize churn and maximize retention in assigned accounts.

· Actively search for expansion opportunities.

• Bachelor’s degree in any disciplines, preferably in computer science, IT, Telecommunication, Electronics and Electrical Engineering.
• 5-10 yrs of relevant enterprise sales experience.
• Need to demonstrate an impressive track record of enterprise sales.
• Proof of structuring large, multi-year profitable contracts.
• Demonstrate the ability to build strong relationships with customers across all levels.
• Strong experience in networking with senior internal and external people in the specialist area of expertise.
• Experience in managing the entire sales process, contracting process, and legal implications of a deal
• Strong business acumen and negotiation skills to craft solutions that are beneficial to company and customers.
• Ability to pro-actively and independently identify and qualify opportunities; an entrepreneurial mindset is key.
• Customer-centricity coupled with problem-solving skills.
• A strategic future thinker who anticipates and considers external and internal factors with the ability to develop long-term plans.
• Ability to ask the right questions and tell great stories and have empathy with the customer’s challenges.

Skills & Knowledge

• Good knowledge in enterprise sales.
• Experience in Cloud, Security, Managed Services across domains such as Networking, Collaboration, Data Centres and so on.
• Customer value management and understanding profitability and ratios of customers.

1. Receive training on cloud computing and services;

2. Coordinate the company's internal and external resources, pre-sales, delivery, original factory, etc., to improve customer satisfaction;

3. Participate in docking with the company's existing customers and projects, establish and maintain customer relationships;

5. Registration, signing and mailing of project contracts

6. Connect with the company's existing existing customers and manufacturers to improve satisfaction.

Job Scope:

• Submit plan and execute well-defined sales strategies to achieve targets;
• Develop and maintain good rapport with existing customers;
• Promptly and professionally attend to customers’ enquiries and requests and provide technical advise on both existing and new products or systems;
• Supports sales opportunities through presentations, calling and visiting customers and prospects, needs identification with active follow-ups;
• Ensuring smooth service operation efficiency for customers with sales and operations team
• Investigating and resolving customers’ issues with relevant departments when necessary
• Acquire new customer accounts;
• Assist in preparation of proposals and quotation administration;
• Contribute creative alternative ideas to help maximize sales opportunities;
• Participate in marketing, advertising, promotional and publicity activities in line with corporate and product strategies;
• Gather information on market demand, competition and latest product developments
• Conduct periodic sales forecasts;
• Prepare weekly sales/contact reports.

Requirements:

• Diploma/Degree in Mechanical/Marine Engineering;
• Experience in Sales preferred but fresh graduates are welcome to apply;
• Possess Class 3 driving license (with own transport preferred)
• Excellent communication, interpersonal and presentation skills;
• Possess an outgoing personality;
• Resourceful, proactive self-starter, positive attitude, performance oriented, able to work independently but also a team player;
• Must be able to read and write fluently in English

Sales ExecutiveResponsibilities:

* Develop and maintain strong in-store product knowledge

* Assist walk-in customers in purchasing products

* Promote products and optimize sales opportunities

* Attend to customer orders and inquiries

* Perform housekeeping duties to maintain the store’s cleanliness and image.

Requirements:

* Service-oriented and passionate to go the extra mile for customers

* Good discipline and honesty

* Good team player, vigilant and energetic

* Effective interpersonal skills and love to interact with people

* Well-groomed and always observe the good image and reputation of the company

* Required 5 years sales experience

* Required to work any shift

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.

• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.

• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.

• Prepare sales presentations and other sales tools.

• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.

• Initiate sales activities, strategies, and sales plans required to build brand visibility.

• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.

• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.

• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.

• Attend trade shows and other marketing events and represent the organization.

• Evaluate the performance of the sales team and seek ways to improve the team’s performance.

• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.

• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.

• Proven work experience in marketing and achieving set targets.

• Excellent communication skills, both written and verbal communication.

• Ability to lead and motivate a sales team, and put in place measures to retain a great team.

• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.

• Excellent selling skills, people-oriented, and ability to motivate a team.

• Ability to identify potential areas of growth and identify new business partnership opportunities.

• Strong organization skills and multi-tasking skills.

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.

• Helping identify marketing trends and key opportunities for innovation.

• Learning and working with various types of software for digital marketing.

• Working closely with sales and marketing department.

• Creating marketing materials such as white papers, case studies, and presentations.

• Giving presentations.

• Maintaining a marketing database.

• Providing administrative support to the marketing and sales team.

• Preparing, formatting and editing a range of documents.

• Understanding company product and brand.

• General office duties.

• Creating and interpreting a variety of reports.

• Organizing market research.

• Analyzing questionnaires and other forms of feedback.

• Updating social media accounts.

• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.

• Administration or sales and marketing assistant experience.

• Effective written and verbal communication skills.

• A high level of attention to detail.

• Ability to work effectively within a team and independently.

• Experience using computers for a variety of tasks.

• Competency in Microsoft applications including Word, Excel, and Outlook.

• Good organization skills.

• Related job and internship experience.

• Digital marketing experience.

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

We are seeking an Account Manager to join our supportive sales team. This role will suit someone who is highly motivated and well-organized with excellent written and verbal communication skills and attention to detail. You will have a positive attitude, be a strong team player with a desire to learn and work hard and be able to adapt to a changing environment while working accurately to meet deadlines.

Package Includes: Basic $2,000-$4,000 + KPI Incentives (Up to $2,000) + AWS

Responsibilities:

Account Retention:

• Ensuring business retention of existing cross border accounts and further penetration
• Monitoring and analyzing key accounts shipping trends/volume and revenue sustainability
• Providing consistent updates to management on areas of improvement for sales performance
• Proactive negotiation with clients on contractual rates to ensure business retention
• Maintain positive relationships with existing merchants as the main touchpoint and attend to their needs Provide solutions and resolve issues professionally and promptly

Account Development:

• Source for new opportunities and cross-selling of product mix Import & Export
• To handle all incoming international delivery leads
• Work on International inbound and outbound leads diligently
• Uncovering new areas of business opportunities and having a sustainable pipeline strength of 20% vs plan
• Provide weekly updates on pipeline strength and progress of potential opportunities
• Reporting of weekly activities with clients (visits/calls & meetings)
• Having a good collaboration with internal business units- stakeholders to deal with clients’ issues/challenges and concerns appropriately
• Accountability to deliver ad-hoc projects/tasks that have been assigned

Requirements:

• Minimum 2 years of working experience in an Account Manager role. Relevant experience in ecommerce logistics and cross-border ecommerce is an added advantage
• Minimum Bachelor's Degree in Logistics and Supply Chain Management or other relevant fields
• Strong communication and interpersonal skills to build relationships with internal and external stakeholders
• Excellent knowledge in eCommerce/international logistics and/or parcels will be highly advantageous
• A self-motivated, result-oriented individual, passionate about sourcing new business
• Excellent listening, negotiation and presentation abilities with strong verbal and written communication skills
• Proactive, resourceful with the ability to work well independently or in groups
• Strong networker & relationship builder and highly goal-driven and work well in fast-paced environment

If you feel that you meet the above requirement and share the same value as us, simply submit your application with your CV, academic records, and your reference letter (if any).

We look forward to receiving your application!

The Key Account Executive, Retail – FMCG, is part of our Sales team. He/she is expected to work closely with the other KA Executives and Managers, as well as with Marketing, Sales Operations, Import & Export, and Finance & Accounts departments. We also expect to have strong Sales or Business Development experience in the Grocery segment with the major retail chains in Singapore that are not limited to NTUC, and Sheng Siong.

Qualifications & experience

Min 1 year in Management Field (e.g. CMM, FP NTUC & DFI)
Experience in Modern Trade is a MUST
Experience in Key Accounts is an advantage
Work in an FMCG environment (i.e. Supermarket industry)
Great communication skills (for external customer facing & internal sales rep/merchandisers facing)
Good Excel & PowerPoint skills (for internal reporting, and external document filling)
Able to handle pressure on deadlines & attention to details

Tasks & responsibilitiesKey Account Responsibilities:Meet monthly sales targets for designated accounts. Collaborate with Operations to optimize sales, distribution, and merchandising.
Monitor the service level of assigned accounts and minimize loss of sales opportunities.

Promotion Strategy and Product Launch:Enhance promotion strategies for increased sales
Establish objectives and marketing plans with retailers.
Conduct market research on industry trends and intelligence for business expansion

Product Launch:To do new product listing with each supermarket chain and responsible for the planning and implementing new product launch activities.
Responsible for product promotion proposal submission, negotiation, and execution.
To liaise and negotiate with supermarket personnel for product display space and rental during promotion periods, and to improve visual merchandising of our products.
Propose and execute ways to expand product display for brand awareness in outlets.

Relationship Building:Build and strengthen relationships with buyers, outlet personnel, and relevant parties to ensure smooth operations e.g. stock ordering, replenishment
Understand the customer’s business universe, identify and capture opportunities to increase market share in the outlet, and identify the opportunities/threats in the market to increase the outlet’s potential for maximizing profits to the company.
Provide excellent customer service and enhance customer relationships. Build effective business relationships with customers to meet their needs while protecting the company’s interests.

Sales Development:Assist in developing and implementing sales activities (NCP, promotion, thematic campaign).
Monitor and track marketing expenses to ensure that trade spend is within budget
Analyze category, brand sales, and promotions of assigned accounts for business opportunities to grow sales, volume, and distribution Provide feedback on the trade and competitors’ market developments to maintain relevance and competitiveness
Conduct quarterly and/or bi-yearly business reviews with assigned accounts to improve sales performance and to develop the business further.

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

You support key account teams on a wide variety of activities to meet our strategic growth plan.

How you will contribute

You will:

• Support Account Managers to ensure an effectively communicated, coordinated and focused sales effort against key commercial priorities
• Negotiate with applicable account representatives, to build and maintain favorable and effective relationships with customers
• Provide support for all activities necessary to managing the customer relationship effectively including trade funds, invoicing and claims queries, relevant sales promotions, merchandising, shelf management and national sales programs etc.

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Delivering results and problem solving
• Negotiation and influencing
• Planning and execution
• Analytical ability
• Microsoft Word, Excel and PowerPoint