Total 13,568 sales manager job vacancies in Singapore

About Us
We are a leading outsourced sales and marketing agency, creating impactful brand experiences through direct sales and events. We’re passionate about empowering individuals, fostering growth, and delivering exceptional results in a dynamic and supportive environment.

Position Overview
As an Entry-Level Event and Sales Ambassador, you’ll gain hands-on experience in sales, customer engagement, and event management. Through structured training and mentorship, you’ll develop the skills needed to excel and grow into leadership roles within our team.

Key Responsibilities

• Sales Engagement: Promote client products through face-to-face marketing, converting leads into customers.
• Event Support: Assist in planning and executing marketing events.
• Customer Relations: Build positive relationships to boost brand loyalty.
• Training & Growth: Develop skills in sales, communication, and event management.

Who We’re Looking For

• Ambitious Learner: Proactive and eager to grow.
• People Person: Strong communication and interpersonal skills.
• Results-Driven: Motivated to meet goals and exceed expectations.
• Adaptable Team Player: Thrives in a fast-paced, collaborative environment.

Why Join Us?

• Career Growth: Clear pathways to leadership roles.
• Dynamic Culture: A supportive, fun, and energetic environment.
• Rewards: Competitive incentives and recognition.
• Travel Opportunities: Local and regional exposure.

Start your journey with us and turn ambition into success!

Job Scope:

• Achieves maximum sales profitability, growth and account penetration within a market segment by effectively selling the company products.
• Promotes and secures orders from existing and potential customers through a relationship-based approach
• Always communication by calls and in-person visits and presentations to existing and prospective customers
• Generate leads through various channels, including cold calling, networking, and digital marketing.
• Follow up on leads and convert them into sales.
• Maintain a CRM system to track and manage leads, opportunities, and customer interactions
• Reporting to management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services
• Provide exceptional customer service and support throughout the sales process
• Monitor market trends, competitor activities, and industry developments to identify opportunities for growth
• Gather and analyze data to develop insights that drive informed decision-making
• Continuously improve sales skills through training, workshops, and self-directed learning
• Maintain accurate and up-to-date sales records, including client interactions, sales activities, and outcomes
• Analyze data to identify trends, opportunities, and areas for improvement.
• Prepare regular reports for senior management.
• Stay updated on product knowledge, market trends, and industry best practices

Job Requirement:

• At least Degree in Business Management, Marketing or a related field.
• Proficiency in marketing principles, strategies, and tactics.
• Ability to create and execute marketing plans, campaigns, and strategies.
• Knowledge of target audience analysis, segmentation, and targeting.
• Familiarity with marketing analytics and data-driven decision making
• Excellent communication and interpersonal skills for working with clients, vendors, and team members
• Creative thinking and problem-solving abilities to handle unexpected challenges
• Attend to emergency call and able to work during public holiday or weekend if required
• Willing for travel for on-site client meetings
• Willing to travel islandwide with own transportation arrangement.
• 6 working days per week

Responsibilities:

• Engage with prospective students to understand their educational needs and goals
• Provide detailed information about the courses, curriculum, and learning outcomes
• Conduct personalized consultations to assess students' backgrounds, interests, and learning preferences
• Recommend suitable courses and learning pathways based on students' objectives and career aspirations
• Collaborate with the sales and marketing teams to optimize lead generation strategies and conversion rates

Requirements:

• No prior experience are required, coaching provided
• Part-timers are welcome
• Ability to work independently and as part of a team
• Passion for sales and building relationships with customers
• Proactive attitude and ability to adapt to changing situations

Benefits:

• Vibrant company culture with opportunities for growth and advancement
• Comprehensive training and ongoing support
• Fun and dynamic work environment

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.


Responsibilities

• Oversee client accounts, focusing on revenue growth by securing new accounts and expanding existing ones.
• Maintain comprehensive and accurate client information.
• Coordinate proposals from presales and provide precise quotations based on client needs.
• Ensure customer satisfaction by managing all project-related matters, including payments.
• Coordinate tender briefings and lead bid reviews with presales teams.
• Ensure the completion and quality of proposals in collaboration with presales teams.
• Prepare quotations for client opportunities.
• Track and manage timelines, submitting updates to other functional teams.
• Ensure consistency within internal teams and allocate appropriate resources for client engagements.

Requirements

• Experience in a technical sales or services environment.

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Please WA Jian Wei @ 87389860

Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Officer (Sales Support)/ Sales Admin
• Working Location: Loyang
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) Sat (9 am – 1 pm) (alternate Saturday upon confirmation)
• Salary Package: Basic Salary + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle daily rate enquiries from local customers and overseas agents.
• Timely response for all enquiries with multiple solutions and accuracy.
• Negotiate with carriers and co-loaders for best freight rates to ensure the profit margins and targets are met.
• Handle RFQs.
• Communicate and coordinate with operations team for efficient execution of shipments.
• Understand and analyse market trends, assist with providing pricing strategies for clients.
• Develop key account business through regular communication, efficient pricing and follow-ups.
• Report generation.
• Other ad-hoc duties may be assigned.

APPLY NOW!!!

• Candidates without experience are welcome to apply. Training will be provided.
• Proficient in Microsoft Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66077 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

As a key member of the Sales Support Team, the Customer care (Sales Support) Executive reports to the Head of Sales (Singapore and Malaysia). The role focuses on delivering excellent service to our customers with dedicated market focus. The responsibilities include handling customers' queries professionally to orders being placed within the expected timelines and manage inbound contacts via three (3) channels such as phone, email, and periodic sales visits.

The objective is to drive sales growth through contract renewals of the existing contracts, enhance customer satisfaction, and stay informed about the industry trends.

Key Responsibilities:

• To maintain a proactive relationship with customers in your own market responsibility area
• To facilitate good communication between customer, Sales, and Operations Departments.
• To enter customers' orders in accordance with the Purchase Order (PO) and allocate quantity. This is to ensure that the orders are in optimized delivery quantity and evenly loaded over the month.
• To anticipate customer reactions to unfavourable schedule confirmation and quality issues, etc. The Sales Support Executive is expected to address any customers' concerns and pursue information or activity to satisfy the customers' needs.
• To keep up to date with product knowledge, policies, and processes so as to provide accurate and relevant information to customers.
• To utilise the available quotation tools and knowledge about the customer, to leverage on insights leading to an improved customer satisfaction and successful resolution and upselling.

Requirements:

• Degree in Business Administration or Lifescience and Biology related qualifications
• Work experience in a SME trading or distributor environment
• 2 years of sales support experience preferred
• Organized, meticulous, and disciplined person with a good eye for details
• Able to work in teams as well as independently
• Must be able to work in fast-paced environment
• Good proficient in written and spoken English
• Proficient in MS office - Words, Excel
• Knowledge of Trade Facilities like Letter of Credit is advantageous

• Lead the tender team to prepare tender submission for new building construction projects.
• Handle tender works and provide the directions on planning, construction technique, quality of tender submission documents, risk and issue management, tender price negotiation with suppliers and subcons for finalization.
• Check tender documents, scope of works, checking the feasibility for qualification, financial criteria.
• Manage the presentations, risk matrix, information to top management to get approval for bidding.
• Prepare technical & commercial bids as per the tender requirements.

Requirements:

• Degree in Civil Engineering recognised by the PE Board.
• At least 7 years as a Project Manager experience in tendering of new Building Construction Projects in Singapore for Mega Projects.
• Strong knowledge in all aspects of construction projects including budgeting, and scheduling and able to understand project implications.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

In Schneider Electric everything we do promotes progress and sustainability for all — our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.

Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

We are looking for Service Order and Planning Manager to make an impact!

What will you do?

The Service Order & Planning Manager is responsible to ensure the Service Orders & Contracts are well created and booked according to the Customer’s Purchase Orders ensuring all relevant detailed information are correctly recorded in the IT system. Also responsible for scheduling the execution of Service Operations at the customer site ensuring spare-parts, tools, instructions, workforce, travel optimization, qualified Services Representatives, to allow the service execution team to properly implement the service delivery and the Customer expectations.

As a manager, he/she has to ensure competencies availability and renewal inside his/her team, work capacity, as well as people development.

Activities and areas of responsibility

• Lead Order Management team to ensure on-time order booking into ERP, PO issuance to vendors and spares expedition with Global Supply Chain team.
• Lead Planning team to ensure prompt Work Order scheduling, investigation on Deviation and delivery of spares.
• Collaborate with Service Operation teams to fulfill requirement from customer POs and recognize revenue.
• Work with Project team to ensure synchronized costing and revenue recognition.
• Collaborate with finance to monitor and drive actions to control deferred revenue.
• Liaise with sales team to manage Case Order closure and changes to Service Order requirement.
• Support marketing team on deployment of new offers, sourcing of products and corresponding flow system setups.
• Backup for Order Management and Planning teams
• Develop and maintain required Order Management and Planning competencies to ensure continuity.
• Drive improvement / transformation initiatives related to OM and Planning processes to ensure sustainability and support for business growth.
• Put in place relevant Management System to ensure perfect collaboration, and team collective dynamic.
• Track and implement ambitious People engagement action plan to ensure highest employee satisfaction.
• Ensure competency availability in long term within the team and anticipate competency evolution leveraging tools and processes dedicated to it
• Manage Headcount through dynamic sourcing and attrition plan to ensure appropriate work capability witin the team.
• Participate in the Short Interval Management leading actions under OM and Planners perimeter.

Key Success Factors

• Good interpersonal communication and relationship with others
• Understanding of impact of Services Representative utilization rate and work order management on Profit & Loss
• Proactive communication with Customers to ensure satisfaction.
• Requisite Technical knowledge on Schneider products.
• Capability and ability to escalate issues through the SIM cycles.

What qualifications will make you successful for this role?

• Diploma / University degree in any discipline.
• Managerial experience preferable 5 years or more in Customer Support industry.
• Good understanding on value creation within order booking, contract creation, invoicing, resource scheduling and process governance in overall impact to revenue / profitability of the company.
• Fluent in spoken and written English.
• MS Office (Excel, Word, PowerPoint).
• Proficiency in SAP / Oracle and bFO / bFS would be a plus.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

About Client:

A local ladies' fashion retail brand with a presence in multiple countries, it focuses on trend-focused products that cater to individual expression. The brand continues to evolve, providing versatile footwear for diverse lifestyles.

Responsibilities:

1. Strategic Marketing Development: Formulate and implement comprehensive marketing strategies to promote our brand's products and services across multiple channels, including digital platforms, social media, and events.
2. Market Analysis: Conduct thorough market research to identify trends, understand consumer preferences, and assess competitive landscapes, utilizing these insights to inform marketing strategies.
3. Digital Marketing Management: Oversee all facets of digital marketing, such as website content management, SEO/SEM, email marketing, and social media campaigns, to boost brand visibility and drive both online and offline traffic and conversions.
4. Cross-Functional Collaboration: Work closely with internal teams—including Sales, Product Development, and Creative—to ensure marketing efforts align with overall business objectives and product launch timelines.
5. Campaign Execution: Plan and implement marketing campaigns and initiatives, including product launches, promotions, and events, aimed at enhancing customer engagement and increasing sales.
6. Performance Monitoring: Track and analyze marketing performance metrics, ROI, and KPIs, making data-driven adjustments to optimize campaign effectiveness.
7. Industry Trend Monitoring: Stay abreast of industry trends, market dynamics, and emerging technologies to identify new opportunities and integrate best practices.
8. Budget Management: Effectively manage marketing budgets, ensuring efficient resource allocation to meet marketing goals and objectives.
9. Team Leadership: Lead, mentor, and develop a team of marketing professionals, fostering a culture of creativity, collaboration, and excellence.

Qualifications:

• Educational Background: Bachelor's degree in Marketing, Business Administration, or a related field.
• Professional Experience: Minimum of 5 years in a marketing role with a strong emphasis on brand management, public relations, and social media; experience in the fashion or retail industry is highly preferred.
• Campaign Management: Demonstrated success in designing and executing effective marketing campaigns and events.
• Digital Proficiency: In-depth understanding of digital marketing trends, analytics tools, and social media platforms.
• Communication Skills: Exceptional communication, interpersonal, and leadership abilities, with a proven capacity to collaborate effectively with team members, external partners, and stakeholders.
• Creative and Strategic Thinking: Ability to generate innovative ideas and translate them into actionable marketing strategies.
• Organizational Skills: Highly organized and detail-oriented, capable of managing multiple projects simultaneously in a fast-paced environment.

Please submit your updated and comprehensive CV in MS WORD FORMAT ONLY (NOT PDF) with detailed career information, including your current or last drawn salary breakdown (base, incentives, AWS, etc.), expected salary, contact details, educational qualifications, work experiences, reasons for leaving each past employment, and your availability date to:

Email: [email protected]

Personal Data Protection Statement for Job Applicants:

Please be informed that the personal data you provide through your job application to FSK advisory Pte Ltd will be collected, used, and disclosed by or on behalf of FSK advisory Pte Ltd to assess your suitability, eligibility, or qualifications for employment with FSK advisory Pte Ltd and/or its clients. It will also be used to manage your job application process, including considering you for potential future positions and notifying you of such positions, whether existing or in the future.

Thank You!

We thank all applicants for their interest. Due to the high volume of applications, we may only contact shortlisted candidates for interviews.

FSK advisory Pte Ltd | MOM EA Licence: 15C7414

UEN: 201419265D

Our client is a global MNC in Chemical industry. Due to their current expansion plan, they are looking for a Business Development Manager to join their Sales Team from Biopharmaceuticals division, in hopes of developing the current high performing team. They are located in the West area.

Duties of Business Development Manager:

• Identifying and cultivating business prospects.
• Nurturing relationships with current collaborators and partners.
• Engaging with various stakeholders at different organizational levels.
• Conducting market and competitor research.
• Participating in negotiations and transaction.
• Any other adhoc duties as assigned by supervisor

Requirements:

• Degree in Pharmacy / Lifescience/ Business or related field
• At least 5 years experience in cell & gene therapy or related field, with exposure in Contract Development and Manufacturing Organization
• Comfortable with travelling in both local and overseas. Possess regional exposure is advantageous for new market penetration

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

Email Address: [email protected]

EA License No: 19C9682

EA Personnel No: R22108850

EA Personnel Name: Chan Mun Mun

Role:

• Lead sales efforts in assigned regions.
• Develop and expand assigned markets.
• Generate and pursue sales leads.
• Provide weekly and monthly sales updates to management.
• Manage customer relationships, feedback, and complaints.
• Stay informed about market requirements and user needs.
• Drive sales activities for both existing and new channels.
• Actively participate in trade shows, trade advertisements, and other marketing communications activities.
• Prepare reports covering CRM, sales pipeline, activities, performance, and plans.
• Oversee bid management.
• Collaborate with the Group sales network to expand the commercial pipeline.
• Handle any other ad-hoc tasks assigned by the MD/Business Development Director.

Requirements:

• Background in technical or commercial fields.
• Strong commercial understanding and business acumen.
• Proven sales track record in the maritime industry (minimum 10 years’ experience).
• Experience selling to shipowners and charterers.
• Skilled in direct sales.
• Willingness to travel frequently.
• Proficient in verbal and written communication.
• Hunter mentality with strong closing skills.
• Experience selling software solutions.
• Knowledge of the shipping and offshore sectors.
• Experience in energy optimization within the maritime industry is an advantage.
• Experience in marketing and producing marketing materials is an advantage.
• Previous experience as a mariner is an advantage.
• Holds a tertiary education with a recognized degree qualification.

• Permanent Position
• Opportunities for professional growth and development.
• Up to $10,000 + Bonus + comprehensive benefits package

We are looking for a Talent Acquisition Ops Manager with a strong operational background to lead the TA team and to drive structured and data-informed recruitment operations, and managed TA Projects.

Responsibilities:

• TA Operations: Oversee and refine talent acquisition operations, focusing on reporting, metrics analysis, and performance insights to support recruitment goals.
• Lead the onboarding of TA related systems, working with vendors and technical teams to ensure seamless integration and user adoption.
• Develop presentation decks and reports to communicate recruitment metrics, strategies, and progress to key stakeholders.
• Prepare approval papers and executive summaries to support strategic decisions and initiatives within the talent acquisition function.
• TA Project Management: Drive talent acquisition projects, including process improvements, system implementations, and policy enhancements, to optimize recruitment operations and efficiency.
• Team Leadership: To lead the TA team in best practices and processes, providing direction and support to ensure effective talent acquisition activities, while fostering a collaborative and high-performing team culture.
• Vendor Management: Build and manage strong vendor relationships, negotiating customized services to align with talent acquisition needs and overseeing agreements.
• Evaluate vendor performance, negotiate terms as needed, and manage contracts to support recruitment strategies.

Requirements:

• Min 8-10 years of proven experience in talent acquisition operations, including reporting, systems onboarding, and vendor management.
• Strong proficiency in Excel, with the ability to analyze datasets and create meaningful insights for reporting.
• Ability to drive TA projects, skilled in presenting data and strategies to stakeholders and senior management.
• Experience in vendor services management to meet talent acquisition objectives.
• Experience leading TA team is preferred.
• Meticulous and has an eye for details.
• Good written/communication and interpersonal skills, able to lead and work with cross functional teams.
• Excellent problem-solving and analytical skills

Interested applicants, please submit updated resume in MS format via the Apply button.

Position and remuneration will be commensurate with skills and experience.
We regret that only short-listed candidates will be contacted.

Careerally Pte Ltd | EA Licence: 24C2215
EA Registration No: R1874897

At Jacobs, we’re helping our clients innovate and grow by designing, engineering, and executing the construction of their various facilities that are changing our world. Our talented experts create exceptional spaces across the world through our creative blending of human need, environmental stewardship, value creation, science and art. We believe that built environments should reflect the context, history, cultures, communities, and the natural environment while incorporating advances in technology.

Jacobs would like to hire a Project Manager focusing on climate-related coastal and drainage works, as part of our Water business based in the Singapore office. This role will manage a variety of coastal engineering projects specifically coastal structures, feasibility analysis, engineering designs and analyses, report preparation, managing permitting and stakeholders and construction engineering services; and support our linear infrastructure team to manage flood alleviation and drainage improvement projects.

Main responsibilities:

• Delivering engineering consultancy services as technical lead and/or project manager to achieve high client satisfaction.
• Manage coastal infrastructure, drainage improvement projects from planning to design, and implementation phases of projects.
• Developing focus client relationship management through the life cycle of projects; pursuing opportunities from first spark to award of contract, to successful project completion
• Leading detailed discussions to scope out client’s requirements and expectations through effective listening, summarizing, and questioning.
• Identifying and securing follow-on opportunities through the quality and value of our engineering and client services.
• Providing technical leadership and review of engineering consultancy services.
• Helping with the development of compelling proposals and presentations for engineering consultancy services.

To be a successful candidate you shall possess:

• Professional Engineer/Chartered Engineer of Civil Engineer of Coastal Engineering discipline.
• In-depth capability in coastal engineering.
• Awareness of climate change and sea level rise implications for coastal areas, and experience with consideration of same in coastal planning and design.
• More than 10 years experience in feasibility, planning, investigations, modeling, design, and construction of coastal engineering projects.
• High-level management/direction of projects with multi-disciplined design teams in coastal engineering across the region/ Singapore.
• Familiarity with all areas of coastal, maritime, and wider civil engineering practice and infrastructure development.
• Prior experience in working with PUB (Public Utilities Board) will be an added advantage.

Jacobs. A world where you can.

From our inclusive employee networks, to our positive mental health champions – we’re committed to driving a culture of caring where you can be you. Joining Jacobs not only connects you locally but globally - and together, our diverse perspectives and unique backgrounds power our collective strength. We collaborate and share! By supporting one another, we all succeed.

With safety and flexibility always top of mind, we’ve gone beyond traditional ways of working so you have the support, means and space to maximise your potential. You’ll uncover flexible working arrangements, benefits and opportunities to do good too – from participating in our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place. No matter what drives you, you’ll discover how you can cultivate, nurture and achieve your goals – all at a single global company.

Please note: If you are being represented by a recruitment agency you will not be considered, to be considered you will need to apply directly to Jacobs. Jacobs complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of age, race, religion, language, nationality, marital status, or family responsibilities.

#ASIAID #ASIAWater

Job Summary:

The Inflight Business Aviation Manager oversees all aspects of the inflight experience for business aviation clients, ensuring the highest levels of service, safety, and satisfaction. This role is responsible for managing the inflight crew, including pilots and flight attendants, as well as coordinating and maintaining all inflight operations for a fleet of business aircraft. The manager will collaborate with the flight operations, maintenance, and customer service teams to ensure seamless service delivery and adherence to company policies and regulatory standards.

Key Responsibilities:

• Inflight Operations Management:Manage the day-to-day inflight operations, including overseeing flight attendants, catering, and onboard service standards.
• Ensure compliance with all aviation safety regulations, company policies, and industry standards related to inflight services.
• Monitor and maintain the highest levels of inflight customer service, ensuring that each flight meets or exceeds client expectations.
• Work closely with flight crews to coordinate service delivery, provide briefings, and manage onboard issues or special requests.

Team Leadership:

• Lead and manage a team of flight attendants and other inflight personnel, ensuring a high level of professionalism and service excellence.
• Organize training and development programs for the inflight team, ensuring familiarity with procedures, safety protocols, and customer service best practices.
• Conduct performance reviews, provide feedback, and support team members in achieving both personal and organizational goals.

Client Relations & Customer Service:

• Serve as the primary point of contact for clients with special inflight requests or requirements, ensuring tailored services are delivered to meet their needs.
• Work with the executive or charter teams to understand specific client preferences and ensure they are consistently met during flights.
• Address and resolve any client complaints or concerns related to inflight service, maintaining a positive relationship with passengers.

Catering & Supplies Management:

• Oversee the selection, coordination, and delivery of catering services, ensuring that all meals, beverages, and other inflight supplies meet client preferences and dietary requirements.
• Ensure the inflight team is stocked with appropriate supplies for each flight, and manage inventory of onboard items.

Safety & Regulatory Compliance:

• Ensure all inflight operations meet the necessary safety requirements as set forth by aviation authorities (e.g., FAA, EASA).
• Work with the safety officer to review and implement safety procedures, conduct inflight safety drills, and ensure the inflight team is properly trained in emergency protocols.
• Maintain up-to-date knowledge of aviation regulations, safety requirements, and industry best practices.

Collaboration with Other Departments:

• Collaborate with flight operations, maintenance, and scheduling teams to ensure smooth coordination of flight schedules and maintenance activities.
• Work with the management team to develop and implement policies and procedures that improve inflight services, safety, and operational efficiency.

Budget and Financial Management:

• Assist in managing the budget for inflight services, including catering, supplies, and staffing.
• Monitor costs associated with inflight services and work towards cost-effective solutions without compromising service quality.

Qualifications:

1. Education: Bachelor’s degree in Aviation Management, Business Administration, or a related field (preferred).
2. Experience:

• Minimum 5 years of experience in business aviation, with at least 2 years in a leadership role overseeing inflight operations or crew management.
• Proven experience in managing inflight teams, providing customer service, and working in a high-pressure environment.

3. Strong knowledge of aviation safety standards, aircraft operations, and inflight services.

Skills & Competencies:

• Exceptional communication and interpersonal skills with the ability to interact with high-profile clients.
• Strong leadership and team management skills, with the ability to motivate and support a team.
• Proficiency in using aviation-related software (e.g., flight scheduling, catering coordination systems).
• Attention to detail and a customer-focused mindset.
• Ability to work flexible hours, including weekends and holidays, to accommodate flight schedules.

Physical Requirements:

• Ability to travel frequently, including overnight stays and extended periods away from the base.
• Ability to lift and carry supplies and equipment as needed for inflight services.
• Comfortable working in an environment with variable hours and unpredictable schedules.

Work Environment:

• Office setting with some travel to airports, hangars, or aircraft locations.
• Onboard aircraft during flights, with responsibility for managing the inflight experience.

Highlights

• AWS + Variable bonus
• 5 days work week, Mondays to Fridays

Responsibilities

• Reporting to the Project Director, he/she is responsible for the successful completion of a project, specialising only in lighting deliverables.
• Ensure all paperwork and material submissions are verified, well presented and submitted timely.
• Strong co-ordination and good people management skills, being able to communicate effectively verbally and written, with all relevant stake holders such as consultants, architects, designers, electrical contractors, end-users, relevant authorities and suppliers.
• Overall management of the project with respect to contractual obligations, budgets, and internal resources to ensure project is successfully completed.
• Lead project team on the implementation and execution of works necessary to complete the project.
• Enjoy working in a non-conforming environment where new challenges might suffice and have the ability to problem solve in a timely and cost-effective manner.
• Provide timely updates to management on project status.
• Attend site meetings for all projects including concerns during project DLP.

Requirements

• Degree or Diploma in Electrical, Electronic, or equivalent.
• Minimum 4 years’ relevant work experience in lighting/electrical engineering.
• Experience in lighting industry is advantageous.
• Knowledge in Autocad, Dialux, Relux software is advantageous.

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

About Us

ISS Data Pte Ltd is a leading provider of SAP Cloud solutions based in Singapore, with a proven track record of delivering intelligent enterprise solutions. With extensive experience in SAP Cloud technologies, we help organisations streamline operations, increase efficiency, and drive successful digital transformations. As we continue to expand, we are looking for a strategic marketer with hands-on experience in B2B marketing, content creation, lead generation, and campaign management across multiple marketing channels, particularly in the tech or software sector to elevate our brand and amplify our market reach.

Primary Purpose and Scope

• Develop and implement marketing strategies to increase brand awareness, generate leads, and drive growth for our SAP Cloud solutions.
• Drive marketing initiatives that and strengthens ISS position in the SAP Cloud solutions market.
• Craft and execute impactful marketing campaigns aligned with business and sales objectives to enhance brand visibility and generate qualified leads to drive revenue.

Key Result Areas and Accountabilities

• Strategic Marketing & Campaign Execution
  Develop and execute comprehensive marketing strategies aligned with business goals. Implement integrated campaigns across digital, social media, email and other relevant channels to maximise brand visibility and achieve sales objectives.
• Demand Generation & Lead Conversion
  Design and execute lead generation campaigns to drive interest and convert leads into qualified opportunities for the sales team.
• Content Creation & Management
  Create high-quality content for websites, emails, social media, videos, and digital assets to engage and educate target audiences, positioning our solutions as the go-to choice for SAP Cloud solutions.
• Market Research & Analysis
  Conduct market research to identify trends and monitor SAP’s direction and competitor activities, adjusting strategies to capitalise on emerging opportunities. Continuously refine marketing approaches based on insights from market developments, competitor actions, and SAP Cloud innovations. Track and evaluate campaign performance to measure ROI and make data driven decisions to optimise future marketing efforts.
• Cross-Functional Collaboration
  Work closely with sales and customer success teams, as well as external partners, to ensure alignment and maximise the impact of marketing initiatives.
• Customer Success Stories & Case Studies
  Develop compelling customer success stories, case studies, and reference videos to highlight the value of our solutions, boost brand credibility, and demonstrate customer satisfaction. Collaborate with the sales team to create sales enablement materials such as presentations, and solution briefs that effectively communicate the benefits of our solutions.
• Brand Management:
  Implement effective brand positioning and ensure consistent messaging across all sales and marketing materials, communications, campaigns, and customer touchpoints, reflecting our unique value proposition and effectively resonating with target customers.
• Industry Engagement, Events & Partnerships
  Participate in industry events and conferences, building strong networks and partnerships to enhance our brand presence within the SAP Cloud ecosystem.
• Continuous Learning
  Stay current with SAP Cloud solutions and industry developments to keep marketing strategies relevant and innovative.

What you will gain

• Be part of a collaborative and innovative team at the forefront of SAP Cloud technologies.
• Work in a flexible and supportive environment that fosters creativity and growth.
• Take advantage of opportunities for advancement in a fast-paced, technology-driven sector.

Requirements

Must Have

• Bachelor’s degree in Marketing or a related field.
• 2+ years of B2B omni-channel marketing experience, preferably in technology, software or ERP solutions.
• Proven track record in developing and executing result-driven marketing campaigns.
• Expertise in lead generation, demand generation and digital marketing tools (web, email, social media, video).
• Self-starter with a strategic ROI-focused mindset
• Proactive, adaptable, and eager to tackle challenges with a learning-oriented approach.
• Excellent communication skills and ability to collaborate effectively.
• Singapore citizen or Permanent Resident with strong English proficiency (additional languages a plus).

Nice to Have

• Understanding of SAP Cloud solutions, particularly SAP Cloud ERP systems, and their role in business transformation.
• Familiarity with SaaS solutions and cloud-based software delivery models.
• Knowledge of SAP’s business technology and marketing approach.
• Experience working in a Professional Services/Consulting environment.
• Experience working with virtual or remote teams.

* We regret that only shortlisted candidates will be notified.

Work Location: 6 Tampines Industrial Avenue 5 Singapore 528760
Work Day : Monday - Friday, 8.30am - 5.30pm

Responsibilities:

• To lead a team of Engineers to carry out all the Test related activities for Server & Rack products for the production
• To support & implement PXE Server configuration for the products
• Perform & maintain the Server & Rack run-in test process
• Perform & maintain the burn-in & power test process
• To liaise with customer & HQ / factory on the test program implementation and maintenance
• To test and analyze all failures in the production products and work back with customer & HQ / factory for improvement
• Participate in the Kaizen activities
• To update the test program master list & tracking
• To prepare and update Working Instruction
• To provide training over W/I to production
• To support the NPI Process
• To support production on the mass run
• Participate in ISO activities (implementation & maintenance)

Requirements:-

• Min. Diploma in Engineering discipline with min 3 years relevant experience in Server / Rack/ Manufacturing environment
• Ability to work with the customer, HQ / factory, Peers / Subordinate and Superiors
• SAP & Linux knowledge
• Able to multi-task & work under pressure
• Good understanding of test methods and concepts
• Knowledge of programming and debugging skills

Compliance with RBA standards

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Project Manager to join their Project Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Project Manager:

• Manage and execute projects across local and regional locations.
• Review tender documents and contracts to ensure project alignment.
• Plan schedules and coordinate on-site activities with project teams.
• Attend client, consultant, and contractor meetings to discuss project progress.
• Collaborate with sales team as needed to support project-related goals.
• Ensure compliance with Workplace Safety and Health standards at project sites.

Requirements:

• Diploma in Mechanical Engineering
• 3 - 5 years project management experience in relevant industry
• Experience with ACMV and possess own transport is an added advnatge

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Moomoo Financial Singapore Pte. Ltd. (Moomoo Singapore) is an advanced financial technology company transforming the investing experience by offering a digitalised brokerage and wealth management platform – moomoo. Moomoo enhances the user experience with market data, news, and powerful analytical tools. Moomoo also embeds an unique digitalised investment community to connect all users, investors, companies, analysts, media and key opinion leaders.

In Singapore, Moomoo Financial Singapore Pte. Ltd. (www.moomoo.com/sg) offers investment products for trading via the moomoo platform, and it is a capital markets services licence holder regulated by the Monetary Authority of Singapore (Licence No. CMS101000). In June 2022, Moomoo Singapore became the first digital brokerage to receive all five memberships from the SGX Group for the securities and derivatives markets.

Working at Moomoo, you will get

• Be a part of the world’s leading digital brokerage firm where growth and career development opportunities are endless.
• Enjoy a competitive total compensation package that truly values your skills and contributions.
• Comprehensive insurance coverage for employees and dependents to provide you a peace of mind
• Fun loving and diverse work environment that hosts various team-bonding programs and company events
• Business casual work attire everyday
• And Much More!: Discover even more perks and benefits as we take you through the hiring process!

Integrated Marketing Manager, Product Marketing

Moomoo SG is on the lookout for a dynamic Product Marketing Manager to join the Integrated Marketing Team to contribute to the rapid expansion of our business in Singapore. As the Product Marketing Manager, you will play a pivotal role in planning and executing product go-to-market campaigns, and be the locally-based product marketing expert to be consulted on the product go-to-market strategies, product positioning and messaging for Moomoo SG's retail investment products.

This role requires both high level of collaboration across functions and good understanding of a wide variety of investment products. You must be a team player and are comfortable working closely with cross-functional teams including branding & PR, growth, lifecycle marketing, content marketing and product management. You also understand from the customer's perspective what they want and how they think when investing, and you are able to translate their needs to strategic plans and collaborate with other teams to implement. The ideal candidate will have good knowledge of capital market products including global stocks, derivatives, unit trusts and cryptocurrencies, or is personally a savvy trader or investor who understands the investment mentality in Singapore.

Responsibilities

1. Product GTM Campaigns:
1. Lead go-to-market plan for key product launches. Plan and execute integrated promotions/campaigns to drive product growth through the omni-channel strategies, including external channels such advertising, KOL, online & offline events, PR and owned channels such as official website, SEO, eDM, in-app community and social media.
2. Product Positioning and Messaging:
1. Identify target audience and develop compelling core messaging and positioning through thorough market research and competitive analysis.
3. Marketing Collateral Development:
1. Collaborate with design teams to create impactful marketing materials, including key visuals, product videos, landing pages, one-pagers, and webinar/event content.
4. Product Operation
1. Work closely with the operation team. Be consulted on the evergreen product operation to ensure strategies are aligned and localised for Singapore market.
5. Outbound Communication:
1. Support communication to sales team and clients, educating them about our product offerings and benefits.
6. Inbound Communication:
1. Collect feedback from customers, review and ideate, and communicate insights to the product team for continuous product improvement.
7. Data Analytics:
1. Monitor marketing and business metrics in collaboration with the data science team. Adjust overall marketing strategies based on data analytics.

Please note that only short-listed candidates will be contacted.

Requirements

• Passionate about a career in marketing in the fintech space.
• Bachelor's degree or above.
• Minimum 5 years of experience in marketing & growth, preferably in the fintech/tech/finance industry.
• Experience in independently managing marketing campaigns, capable of leading projects across teams and reporting up.
• Experience in collaborating with cross-functional teams, including branding & PR, growth, content, product management, lifecycle marketing, data analytics and sales.
• Good understanding or knowledge of capital market products including global stocks, derivatives, unit trusts and cryptocurrencies. Understand the investment mentality in Singapore.
• Excellent presentation, written, and verbal communication skills.
• Strong proficiency in English (both written and verbal) and Mandarin (verbal). This role requires frequent communication with mandarin-speaking stakeholders.

Our Values

• Integrity
• Integrity Story: Say No to Super High Leverage
• We hold fast to our value of integrity and attach great importance to user experience and risk management. Unlike some other brokerages, we don’t try to attract users’ attention by claiming to enable super high-leverage financing for IPO subscriptions, which quickly reaches the limit.
• Efficiency
• Efficiency Story: Promise Made to a User on New Year's Eve
• On February 11, 2021, Chinese New Year's Eve, a user wrote a post in the Community at around 8 AM and received Leaf's reply just 8 minutes later. According to the user's suggestion, we issued a letter to shareholders after releasing our annual report.
• Service
• Service Story: Providing Excellent Services and Undertaking Our Responsibilities
• After Ant Group’s IPO was suspended, we refunded all subscribers’ subscription fees and margin interest, bearing all the costs ourselves.
• Excellence
• Excellence Story: Leaf Opens Our App Over 30 Times a Day
• According to statistics, Leaf opens our app over 30 times a day on average. He repeatedly checks every detail. While normal users might just enter a trading page and stop there, Leaf taps some seemingly boring or repetitive elements on the page. He continually assesses the app’s loading speed and visual effects.

We are currently recruiting for a talented individual to join our team of finance professionals as a Finance Manager. You will be an integral part of the finance function, reporting directly to the Director.

Your responsibilities will encompass covering the full spectrum of accounts and finance functions, which includes:

>> Ensuring the seamless operation of accounting processes and overseeing cash flow management and forecasting.

>> Lead a team of finance staff in compliance to accounting standards, GST regulations and group internal control procedures, as well as other relevant rules and regulations.

>> Overseeing full spectrum of monthly and annual accounts closing and audit.

>> Beyond this, you will be pivotal in maintaining accurate and timely financial reporting, ensuring compliance with Singapore tax regulations and financial reporting standards.

>> You are also responsible for interpreting financial reports, aiding in the annual budget process, and leading financial process enhancement initiatives.

>> Leading and reviewing suppliers and customers transaction, including payments and creditor reconciliations.

>> Liaise with various internal parties such as key account managers and external parties such as bankers, suppliers, sub-contractors and auditors.

>> Assist Managing Director in relation to work related field and any ad hoc assignments.

What We Look For:

>> A degree in Accountancy or a related discipline from a reputable university, accompanied by a CA or equivalent certification.

>> At least 5 years of relevant finance/accounting experience in an FMCG industry.

>> Possess a strong understanding of compliance and financial reporting.

>> Familiarity with Microsoft Dynamics 365 is required.

>> Comfortable with working at Penjuru Road, with 5.5 work week schedule.

>> Your success in this role hinges on your integrity, meticulous attention to detail, and analytical thinking.

>> An inherent knack for collaboration and a positive attitude in teamwork are key attributes.

Our client is seeking an experienced Team Lead/Manager, Application & Development to manage a team of 5-7 application support and development professionals. The ideal candidate has prior experience leading application support teams and overseeing application development projects. This role focuses on ensuring smooth system operations, meeting enterprise standards, and supporting business objectives.

Key Responsibilities:

• Lead and mentor a team of application support and development professionals.
• Oversee application development, implementation, and maintenance to meet organizational needs.
• Manage the full lifecycle of application projects, including support, development, testing, and deployment.
• Ensure systems operate efficiently and meet business and security requirements.
• Handle incident, problem, and change management while driving automation and system performance improvements.
• Collaborate with stakeholders to define project scopes and deliverables.
• Stay updated on industry trends and drive continuous improvement.
• Manage vendor relationships and ensure effective collaboration.
• Monitor application performance and resolve issues promptly.

Qualifications:

• Minimum 5 years in application development, with at least 3 years in a leadership role.
• Proven experience managing teams of 5+ members in application support or development.
• Relevant experience in the financial sector (preferably Securities / Brokerage / Asset), with knowledge of MAS regulations.
• Hands-on experience with application development and support processes, particularly in .NET and SQL environments.
• Familiarity with Agile/Scrum methodologies and SDLC.
• ITIL certification and experience in the financial industry (securities or brokering) are a plus.
• Bachelor’s degree in Computer Science, IT, or a related field.

Summary

Reporting to Head of Tax (Asia Pacific), you will be providing senior level support and expert tax advisory to Asia Pacific (APAC) senior management for business support, M&A, tax technical and compliance matters as required.

As the APAC Tax Expert/Manager, you will be collaborating closely with tax and finance teams primarily in APAC and also contribute in other jurisdictions with the Group’s Headquarters tax department. The incumbent is expected to lead discussions and bring issues to resolution.

Responsibilities

• Provide expert technical advice in support of APAC tax leadership

• Advise APAC business leadership as the subject matter expert on all taxation matters

• Provide tax advisory guidance and counsel to group shipping carrier organizations in APAC

• Lead in tax projects and/or lead for tax in cross functional projects

• Perform tax impact analysis in support of new business transactions

• Monitor tax provisions and interlock with internal teams to ensure consistency

• Provide tax audit and/or tax query support as required

• Support tax compliance processes as required

• Research and analyse tax law developments that may affect the Group

• Independently manage external tax consultants

Requirements

• Minimum 5 years’ experience in a corporate tax environment in an MNC with/or Big 4 Accounting firm experience

• Bachelor’s degree in Accounting, Law or Economics from a recognized institution with at least 1 additional recognized tax accreditation or advanced degree in taxation

• Strong technical knowledge and abilities in Singapore Income Tax and cross border International Tax in shipping carriers/shipping is a huge plus

• High attention to detail and proficient in Microsoft Excel

• Ability to work under pressure and ambiguity and solve complex issues

• Strong team player with the ability to lead in projects

• Pro-active, solution-driven and a problem-solver

• Analytical mindset, with good written and spoken English communication skills

**This role is opened for local employment only.

**Salary package (local) & job title shall commensurate with experience.
**Kindly note that only short-listed applicants will be contacted.

** By applying for this role, you hereby consent to the CMA CGM Group collecting, processing and using any personal information you submit, for the following purposes:
(i) To process the application for the role being applied for;
(ii) To process the application for other open positions within the CMA CGM Group which may be suitable to you;

(iii) To conduct necessary reference checks; and
(iv) Any other purpose related to one or more of the above.

You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role.

NOTICE TO THIRD PARTY AGENCIES: Please note that CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CMA CGM Group explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CMA CGM Group.

To be successful in this role, you should have hands-on experience or exceptionally strong interest to learn about web analytics tools and be able to turn creative ideas into effective advertising projects.

Ultimately, you will help us build and maintain a strong and consistent brand through a wide range of online and offline marketing channels.

Responsibilities

• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis
• Produce valuable and engaging content for our website and blog that attracts and converts our target groups
• Build strategic relationships and partner with key industry players, agencies and vendors
• Prepare and monitor the marketing budget on a monthly and quarterly basis and allocate limited funds wisely
• Oversee and approve marketing material, from website banners to hard copy brochures and case studies
• Measure and report on the performance of marketing campaigns, gain insight and assess against goals
• Analyze consumer behavior and adjust email and advertising campaigns accordingly

Requirements and skills

• Demonstrable experience in marketing together with the potential and attitude required to learn
• Proven experience in identifying target audiences and in creatively devising and leading across channels marketing campaigns that engage, educate and motivate
• Knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)
• Experience in setting up and optimizing Google Adwords campaigns
• A sense of aesthetics and a love for great copy and witty communication
• Up-to-date with the latest trends and best practices in online marketing and measurement
• BSc/MSc degree in Marketing or related field

Benefits

• Dynamic and entrepreneurial culture
• Flexible working hours
• Fully remote working
• Ability to work across a variety of projects; and to learn and grow with the company
• Stipend will be commensurate with the number of hours worked

If you have no experience but are eager to learn and growth with us, we still welcome you to apply.

Company Brief:

Triflex is a German family-owned business with more than 40 years of experience in manufacturing and distributing a wide range of reliable and lasting waterproofing solutions for the protection of buildings. The core competence of Triflex is the field of waterproofing systems and coating materials for the construction sector. Triflex's production, development and central functions are brought together in Minden, Germany and is successfully represented worldwide and in the Asia Pacific region, through our sales and distribution office in Singapore.

Our organizational culture is characterized by positive collaborations, respect, trust and cohesion across teams and cultural boundaries. With our company hierarchies being flat and decision-making paths are short - this is the right environment for those with innovative ideas and impulses. Our employees receive appropriate intensive introductory training and continue to support them in their professional development with a wide range of internal and external training opportunities. As an innovative employer, we offer exciting jobs with interesting prospects and a high degree of creative freedom. Reliability, focus on service and innovation are the values we work by every day in our customers’ interest.

Interested applicants may submit their resume by email to triflex.asia@triflex .com with the subject format– Applicant Name: Technical/Engineering Services Manager (Waterproofing)

Job description:

We are seeking specialist to fill in the role of a Technical/Engineering Services Manager for waterproofing construction projects in Singapore. The successful applicant's primary responsibility is to provide support for Triflex waterproofing product application to all our customers. He will work closely with building contractors, engineers, site supervisors and facility managers to create solutions for waterproofing challenges and to demonstrate application techniques waterproofing projects. This is a challenging and rewarding opportunity for an ambitious individual with a passion for specialist waterproofing products and the desire to make a real difference in the building industry.

The successful applicant shall be responsible for:

1. Product presentations and demonstration

2. Development and implementation of technical training program for applicators

3. Analysis of project site requirements

4. Assessment of business opportunities for Triflex products

5. Support on clients' project execution throughtout its term

6. Safety briefing and risk assessment

7. Applicator training and competency check

8. Compliance oversight (method statement, safety protocols, building standards)

9. Client relationship building (decision makers, designers / planners, project execution team)

10. Reporting and documentation (project status, technical meetings /trainings)

Qualifications Required

1. Minimum 3 years working experience as a site supervisor for building envelope construction, specializing in waterproofing, roofing, flooring or tiling.

2. Well acquainted with various building envelope materials and construction methodologies.

3. Extensive experience in handling waterproofing materials, application techniques, industry standards, as well as local regulations and building codes for waterproofing in Singapore.

4. Proven track record in working with project engineers, building contractors and property owners.

5. Able to understand shop drawings and specification documents.

6. Demonstrated ability to build rapport and maintain strong relationships with customers and partners.

7. A good command both spoken and written English as the job requires communicating with both local and regional (Asia Pacific) clients and business enablers. Knowledge of local language is an advantage.

8.The job requires extensive travelling (local and overseas), conducting building survey including lifting heavy loads as well as flexibility to work under varying schedule.

9. Possesses class 3 driving license in Singapore.

Required Soft Skills

1. Able to present confidently and convincingly to a wide variety of audiences/ groups.

2. Teamworking, relationship-building and influencing skills.

3. A methodical approach to work, organized and time conscious.

4. Reliable and prudent in the use of company resources.

5. Resourceful, analytical, focused on solution-based approach.

6. Open-minded and self-directing.

Educational Requirements

Minimum ITE in an industry-relevant field of study (Building Construction).

Others:

Singaporeans only.

Commencement date:

Able to start work immediately.

The Problem Manager for Major Incident is a Service Operations Specialist who is responsible to maintain high levels of service and ensuring all service recovery, protective mitigations, stakeholder communications and problem management activities are performed. He/She is responsible to drive both internal and external teams to ensure compliance to SLOs, SLAs, KPIs and metrics relating to service performance and operations performance.

He/She possesses strong analytical skills in the completion of service operations related activities and is responsible for tracking and analysing important reports covering service performance metrics and operations activities.

Role and Responsibilities

• Support and assist in high severity incidents and drive problem management meetings, gather required experts to perform root cause analysis for problem resolution

• Manages high severity incident communications to all stakeholders and provide regular updates to management and stakeholders until incident closure

• Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes

• Participate in high severity incidents/Command Centers and collaborates with multiple internal teams across disparate groups to restore services when major incidents occurs

• Track and ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance

• Ensure all operational support material is complete and all process comply within internal security and technology standards

• Prepare and deliver status updates / report to management

• Log and track problem tickets relating to S1/S2 or high impact issues

• Maintain processes, templates and SOP, website and information related to incident and problem management

• Assist senior leaders in disaster recovery planning and activities

Requirements / Qualifications

• Bachelor’s degree or Diploma in computer science or other highly technical, scientific discipline

• 5-10 yrs of Technical / Application Support or Problem / Incident management experience

• Proven experience of working efficiently in a cross functional team

• ITIL v3/v4 certification and strong service oriented experience / background

• Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries

• Ability to establish and manage processes and practices through collaboration and the understanding of business

• Ability to adapt to a fast-changing environment and work under a fast-paced and dynamic environment.