Total 3 Senior Executive sales support specialist job vacancies in Redhill, South West

About the role

We are seeking a highly motivated and experienced Senior Sales Support Executive to join our team. This role will provide advanced support to the sales team, ensuring seamless operations and exceptional customer service. The ideal candidate will act as a pivotal link between various departments, manage customer inquiries, and contribute to the achievement of sales targets.

What you will be doing

• Sales Support Coordination: Assist sales representatives in preparing quotations, proposals, and presentations. Ensure all SOPs are updated and communicated to the relevant customers. Follow-up quotation requests from customers and track conversion success. Identify process improvement opportunities and work with Sales manager to implement them.
• Business Implementation: Participate in new or adjusted projects’ implementation, following-up with internal and external stakeholders on milestones and targets to achieve. Proactively share innovative ideas to improve current processes in place and mapping opportunities to achieve success.
• Customer Relationship Management: Maintain and update customer information in the CRM system. Handle customer inquiries and resolve issues promptly to ensure high levels of customer satisfaction. Escalate topics to Sales Manager to remove blockers and update the customers accordingly.
• Order Processing: Oversee the order processing cycle from receipt of the order to delivery, ensuring compliance with company policies and customer requirements. Work closely with Operations to understand bottlenecks and propose short and long-term fixes.
• Reporting and Analysis: Generate weekly/monthly sales reports and analytics to track performance metrics. Provide insights and recommendations to improve sales processes. Understand the customers’ needs in terms of reporting and align with IT teams to tailor the solution.
• Cross-functional Collaboration: Work closely with the operations, finance, IT and logistics teams to ensure coordinated efforts in meeting customer needs and achieving sales objectives.
• Market Research: Conduct market research to identify new business opportunities and support the sales team in strategic planning. Share market updates and news with the relevant customers.

The successful candidate

Essential

• Bachelor’s degree in business administration, Marketing, Logistics, or a related field.
• Experience: Minimum of 3 years of experience in sales support, preferably within the logistics or transportation industry.
• Strong understanding of sales processes and customer service principles.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Analytical and problem-solving abilities.
• Ability to multitask and manage time effectively in a fast-paced environment.

Desirable

• Detail-oriented and highly organized.
• Proactive and able to work independently.
• Team player with a positive attitude and strong work ethic.

About the role

We are seeking a highly motivated and experienced Senior Sales Support Executive to join our team. This role will provide advanced support to the sales team, ensuring seamless operations and exceptional customer service. The ideal candidate will act as a pivotal link between various departments, manage customer inquiries, and contribute to the achievement of sales targets.

What you will be doing

• Sales Support Coordination: Assist sales representatives in preparing quotations, proposals, and presentations. Ensure all SOPs are updated and communicated to the relevant customers. Follow-up quotation requests from customers and track conversion success. Identify process improvement opportunities and work with Sales manager to implement them.
• Business Implementation: Participate in new or adjusted projects’ implementation, following-up with internal and external stakeholders on milestones and targets to achieve. Proactively share innovative ideas to improve current processes in place and mapping opportunities to achieve success.
• Customer Relationship Management: Maintain and update customer information in the CRM system. Handle customer inquiries and resolve issues promptly to ensure high levels of customer satisfaction. Escalate topics to Sales Manager to remove blockers and update the customers accordingly.
• Order Processing: Oversee the order processing cycle from receipt of the order to delivery, ensuring compliance with company policies and customer requirements. Work closely with Operations to understand bottlenecks and propose short and long-term fixes.
• Reporting and Analysis: Generate weekly/monthly sales reports and analytics to track performance metrics. Provide insights and recommendations to improve sales processes. Understand the customers’ needs in terms of reporting and align with IT teams to tailor the solution.
• Cross-functional Collaboration: Work closely with the operations, finance, IT and logistics teams to ensure coordinated efforts in meeting customer needs and achieving sales objectives.
• Market Research: Conduct market research to identify new business opportunities and support the sales team in strategic planning. Share market updates and news with the relevant customers.

The successful candidate

Essential

• Bachelor’s degree in business administration, Marketing, Logistics, or a related field.
• Experience: Minimum of 3 years of experience in sales support, preferably within the logistics or transportation industry.
• Strong understanding of sales processes and customer service principles.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Analytical and problem-solving abilities.
• Ability to multitask and manage time effectively in a fast-paced environment.
  

Desirable

• Detail-oriented and highly organized.
• Proactive and able to work independently.
• Team player with a positive attitude and strong work ethic.

Why Patients Need You 

Our manufacturing logistics and supply team makes sure that customers and patients have the medicines they need, when they need them. You will help bring medicines to the world even faster by embracing challenges, imagining what’s possible and taking action. 

What You Will Achieve 

Working with a dynamic team of Logistics and Supply Chain experts, you will play a critical role in planning and managing the efficient flow of products and services through the Pfizer supply chain cycle. You will ensure that the products arrive on time and within acceptable quality parameters meeting the desired marketing and financial objectives.  Through your extensive knowledge in logistics management, you will guide the execution and continuous improvement of standard logistics processes and system to meet customer requirements.  

As an associate, your focus on the job will contribute in achieving project tasks and goals. Through your domain knowledge and commitment, you will create a collaborative team environment for your colleagues. 

It is your hard work and focus that will make Pfizer ready to achieve new milestones and help patients across the globe.

How You Will Achieve It 

• Managing the efficient flow of materials and products within the warehouse environment.
• Ensuring constant regulatory compliance and readiness for inspections within the warehouse.
• Conducting effective training for warehouse colleagues and ensuring compliance with SOPs and OJT.
• Ensuring compliance with cGMP and EHS standards, maintaining warehouse cleanliness, and ensuring inventory accuracy during material receipt, storage, and issuance.
• Managing inbound and outbound shipments, including coordination with freight forwarders, material release with Quality, and compliance with customs, excise, environmental, health, maritime, and IATA regulations.
• Handling maritime insurance claims and customer complaints, coordinating insurance matters, and implementing CAPA related to warehousing and shipping.
• Perform shipping studies to assess and optimize shipping processes, collaborate with logistics partners, implement improvements, and ensure compliance with regulatory standards and industry best practices.
• Timely preparation of materials for production and finished products for shipping, coordinating with cross-functional areas to meet inventory targets, shipment schedules, and delivery performance.
• Conduct safety and quality investigations to address warehouse-related incidents, ensure adherence to safety regulations, and maintain high standards of product quality and integrity throughout.
• Ensuring overall safety and quality compliance for warehouse management, implementing safety regulations at all times.
• Material planning to ensure availability of materials for production, reviewing MRP requirements, and analyzing inventory status to identify slow-moving and obsolete inventory for further action.
• Manage the disposal of distressed inventory, ensuring compliance with regulations, and maintaining proper documentation throughout the disposal process.

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Qualifications 

Must-Have 

• Minimum Diploma in Logistics Management or Supply Chain Management or equivalent. 

• Knowledge and experience working in a Good Manufacturing Practices (GMP) environment. 

• Good verbal and written communication skills. 

• Knowledge of domestic and international logistic and government regulations. 

• Microsoft Office Suite skills.

• Experience with inventory and material management concepts.

• Possesses a positive, continuous improvement mindset. ​

Nice-to-Have 

• Advanced training in project management, supply chain management, scientific or clinical disciplines, business administration and/or people development. 

• In depth understanding of the regulatory guidelines impacting the logistics system requirement. 

• Good knowledge and understanding of advanced level of system application and products.

• 3-5 years of related experience in a supervisory capacity in operations/warehousing preferably within the pharmaceutical industry.

 
Work Location Assignment: On Premise

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.