Total 54,268 sales support specialist job vacancies in Singapore

• Basic Salary: $6,000 to $8,000 Basic + $1,000 Transport allowance + Mobile + Sales Commission

• Possess sales experience in SEMICONDUCTOR FRONT END PROCESS

Our client is a Europe MNC & a global leader of instrumentation equipment in the semiconductor & pharmaceutical industry.

Responsibilities:

• Manage & grow client base from MNC to SME
• Achieving or exceed sales & revenue targets
• Support, perform & coordinate instrument demo to clients
• Manage complex sales with ability to sell across different levels within accounts

Requirement:

• Diploma or Degree
• Sales experience in Semiconductor Front End process
• Proficient in Chinese to coordinator with Chinese speaking clients

Kindly email your resume in a detailed Word format to

[email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

EA License Number: 02C4944

Registration Number: R1217882

Posting Personnel: Yeo Yi Rong

Tel: 6950 9757

MATERIAL OUTDOOR SALES EXECUTIVE | UP TO $4K + Commissions

Pay Rates: basic up to $3000 (depending on experience)

+ $1000 Transport allowance

+ uncapped commissions

Working hours: 5 days work week , 9am to 6pm

Location: Bedok North

Job Duties:
- Conduct direct sales activities outdoors to potential customers.
- Present and promote products or services to prospective clients.
- Generate leads and follow up on sales opportunities.
- Negotiate sales contracts and terms with clients.
- Maintain records of sales activities and follow-up actions.

Job Requirement:
- Strong communication and interpersonal skills.
- Ability to work independently and in a team environment.
- Proactive and results-driven attitude.
- Experience in outdoor sales or related field in building materials trade preferred.

*Singaporeans preferred

Job description

1) Drive company IT matters and propose solutions to meet business objectives.

2) Maintenance of IT infrastructure, kiosk and provide server administration and support (AD, ESXI and Hyper-V)

3) Provide technical support to users on hardware and various applications

4) Communicate effectively with users to identify and resolve issues timely

5) Provide technical support, monitor system, security and EDR updates

6) Conduct periodic system preventive maintenance checks, patches updates and review log report

7) Perform server and network management

8) Maintain proper IT documentation, contracts, SOPs

9) Provide regular progress and status update, and follow through on IT projects

10) Adhoc duties assigned by Manager

Job requirements

• Minimum Diploma in Information Technology or equivalent.

• CCNA, Microsoft Windows Certified, Cyber Security and etc.

• Preferably with a minimum 2-3 years' experience in Deployment/Maintenance Server & Network

• Knowledge of cyber security is an added advantage.

• Strong in problem solving multi-tasking, systematic and organised

• Must be a team player, self-motivated and able to work independently.

Job Description for Applications Support

As an Applications Support staff, your primary responsibility is to ensure that the projects’ software

applications are functioning properly and meeting business requirements. You will work closely with

vendors, business users, and other IT teams to troubleshoot issues and maintain the applications.

Job Responsibilities:

1. Application Support: Provide first and second level technical support to end-users of the projects’

applications, troubleshooting and resolving issues in a timely manner.

2. Incident management: Monitor and manage the application support queue, ensuring that issues are

logged, triaged, and resolved within the defined SLAs.

3. Root Cause Analysis: Perform root cause analysis on application issues, identifying the underlying

cause and proposing solutions to prevent recurrence.

4. Release Management: Participate in the deployment of new application releases, ensuring that they

are properly tested and deployed in accordance with the change management processes.

5. Maintenance: Work with the vendors team to ensure that applications are properly maintained and

updated to meet changing business requirements.

6. Documentation: Create and maintain documentation related to the applications, including standard

operating procedures, and troubleshooting guides.

7. Collaboration: Work with other IT teams, such as infrastructure, database, and security, to ensure that

applications are properly integrated and secured.

8. Process Improvement: Identify areas for process improvement within the application support

function, proposing and implementing changes to improve efficiency and effectiveness.

9. Training: Provide training to end-users and other IT staff on the use and maintenance of the

applications.

Requirements:

 Strong analytical and problem-solving skills

 Possess positive work attitude, self-motivated in a highly demanding environment

 Excellent communication skills

 Able to work collaboratively with a diverse group of stakeholders

 Experience with application support tools and technologies

 Good understanding of software development and maintenance processes

We are seeking a knowledgeable Application support and QA engineer to monitor and maintain the

efficiency of our software applications. The ideal candidate must have a strong background in full-stack

web-technologies preferably React and Node JS.

Job Description

• Coordinate with the design and development teams to resolve complex application and system

issues.

• Troubleshoot and rectify application issues.

• Provide progress updates to the Managers.

• Perform root cause analysis to identify the reasons for the underlying issue.

• Plan and execute strategies and configuration changes to ensure optimal quality assurance for

all applications

• Monitor all alerts related to applications and provide proactive services.

• Managing code migration across environments to ensure continued and synchronized

functionality.

• Debug any server issues that impact application performance.

• Develop use-cases and test scenarios, perform functional, security, performance and automated

software testing on web and mobile applications.

• Prepare and maintain documentation for all issues and the implemented solutions

Requirements:

• 2+ years of experience in QA and support

• Experience with full-stack web-technologies like React JS, Node JS etc.

• Knowledge of the Software Development Process

• Working with databases and data manipulation

• Knowledge of Agile methodologies and testing techniques

• Adaptable technical knowledge and ability to perform multiple tasks at the same time

• Good written and verbal communication skills

• Passion for quality, performance, reliability and teamwork

Urgently looking for Opensift Support Engineer

· Red Hat OpenShift Container Platform

· Advanced Cluster Management

· Advanced Cluster Security

· Quay

· OpenShift Data Foundation

Only Shortlisted candiadte will be notify

Local Candidate encourage to apply.

Security Clearance required prior to onboard.

The Services required are set out as follows:

Customer Service – Front counter duties, such as attending to students, parents, walk-in customers, vendors, etc

Call Management – Make and answer telephone calls, record messages, direct calls and relay messages to relevant school personnel as necessary

Record keeping – Assist in data entry and compilation

Logistics – Assist with ad-hoc staff requests, such as preparation of school materials, facility booking, etc

Student Services – Collate student data, administer applications for financial assistance and other support schemes

Any other duties as and when assigned by the School.

1. Application Support: Provide first and second level technical support to end-users of the projects’ applications, troubleshooting and resolving issues in a timely manner.

2. Incident management: Monitor and manage the application support queue, ensuring that issues are logged, triaged, and resolved within the defined SLAs.

3. Root Cause Analysis: Perform root cause analysis on application issues, identifying the underlying cause and proposing solutions to prevent recurrence.

4. Release Management: Participate in the deployment of new application releases, ensuring that they are properly tested and deployed in accordance with the change management processes.

5. Maintenance: Work with the vendors team to ensure that applications are properly maintained and updated to meet changing business requirements.

6. Documentation: Create and maintain documentation related to the applications, including standard operating procedures, and troubleshooting guides.

7. Collaboration: Work with other IT teams, such as infrastructure, database, and security, to ensure that applications are properly integrated and secured.

8. Process Improvement: Identify areas for process improvement within the application support function, proposing and implementing changes to improve efficiency and effectiveness.

9. Training: Provide training to end-users and other IT staff on the use and maintenance of the applications.

Find Your Dream Job with Us

WE ARE HIRING!! Apply now and make a difference.

Role: Production Support & Development

Job Requisition Number: MB001/1/Nov/2024

Job Level: 2+ years of relevant experience (L1/L2)

Location: Singapore

Requirement

ü 5+ years of experience production support & development , and 6+ years of IT industry experience

ü Experience in application support role for min 4 years for support

ü Collaborate with cross-functional teams to understand business requirements and implement effective integration strategies.

ü 1st & 2nd Level trouble shooting of payment applications issues.

ü Experience in programming languages such as JAVA/J2EE.

ü Experience in Unix commands , SQL queries

ü Knowledge of web applications, batch jobs, JBOSS, MariaDB, Oracle, Shell

ü Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus

ü Liaise with infra & Vendor & e defect and infra related issue to internal team and external vendors

ü Escalate the incident or problem cases to team lead or manager where necessary.

ü Strong written, oral communication skills and able to manage user / vendor / customer

ü Responsible for software development, developing new enhancement for the systems, system debugging, bug fixes, production deployment, co-ordinate with user for user acceptance test

ü To monitor, support and maintain the Banking payment applications

ü Good to have knowledge in F5, loadbalancer, Proxy, HSM

ü Good to have knowledge cheque clearance system

ü Domain knowledge of the financial/banking sector.

ü Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send a PDF Format Resume. Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Job Description:

• Responsible for providing after-sales technical support for the company's CDN products, answering customer inquiries through phone, email, and online chat; promptly responding to and resolving technical issues encountered by customers during use, providing professional solutions.
• Collaborating with the technical team to follow up and resolve complex technical problems, collecting and organizing customer feedback, and providing improvement suggestions to the product and development teams.
• Maintaining good customer relationships to enhance customer satisfaction.

Job Requirements:

• Familiarity with CDN technology principles; relevant work experience is preferred.
• Good communication skills and service awareness, able to patiently listen to and resolve customer issues; strong analytical and problem-solving abilities, capable of working under pressure.
• Team player with a spirit of collaboration; able to adapt to shift work schedules.
• Fluency in English and Mandarin required for communication with clients.

Shift Working Hours:

• AM Shift: 7.30am to 3.30pm
• PM Shift: 3.15pm to 11.30pm
• Night Shift: 11.15pm to 7.30am

Job Summary:

· Salary package: Basic $4500 - $6000 + Performance Bonus

· Working hours: Monday to Friday 9am - 6pm

· Working location : Kallang

Job Responsibilities:

Core Responsibilities:
•⁠ ⁠B2B sales

•⁠ ⁠Generate new opportunities to closing.

•⁠ ⁠Work closely with renowned partners (Bosch, Yamaha, Biamp, Extron, Crestron, Bose, Martin Audio, QSC, Poly, Logitech,

Microsoft, etc.) and in-house AV Designer Team to propose solutions to meet customer’s needs.

•⁠ ⁠Negotiate pricing with partners to ensure bids are competitive.

•⁠ ⁠Present and submit weekly sales report (for Assistant Sales Manager only)

•⁠ ⁠Assist in Managing partners (Manufacturers) for Audio solutions and related solutions.

•⁠ ⁠Source and secure partnerships for Audio related solutions to increase the breadth of solutions to the same customer

•⁠ ⁠Solutions to focus: Pro Audio Solutions in Large Venues like Theater, Auditorium, etc.

•⁠ ⁠Primary market to focus: Hospitality and Education sectors

Requirements:

• Must have minimum 2 years of sales experience in a B2B environment with good sales track record

• Must have experience in a project-based, development of customised solutions sales environment

• Must have Experience in Pro sound solution for Large Venues

• Must have the keen interest in sales management and have the leadership trait (for Assistant Sales Manager only)

• Experience in Audio & Visual, videoconferencing, telephony solutions is a plus

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

Lee Tau Shen

Registration Number: R21109698

EA Licence No: 16C8004 (Elitez Pte Ltd)

Luxury Retail Sales Associate

Working days: 4-5-4-5 days in rotation including PH

Working hours: 10.30am to 9.45pm with 2 breaks

Salary: Basic $2000 + High commission (Gross salary up to $3500)

Location: Islandwide

Responsibilities:

• Selling of gold jewellery, diamonds, and luxury goods
• Attend to customers’ enquires and feedback
• Provide excellent customer service and assistance to customers
• Offer advice and guidance on product selections
• Manage point-of-sale processes
• Maintain good store condition and visual merchandising standards

Requirements:

• Able to commit in retail hours and public holidays
• Keen in jewellery industry

Benefits:

• Grooming allowance
• Attractive commissions via Tier
• Fixed bonus for first 3 months
• Completion bonus of $1000
• Basic Salary review every 2-3 months

Tee Xin Li Reg No: R24121619

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• $2,500 to $2,600

• 6 months contract, immediate & FAST shortlisting

• Working Location: Pandan Crescent

• SWISS MNC

Responsibilities:

• Process customer orders, schedule deliveries & prepare documentation
• Any other administrative tasks

Requirement:

• Customer Service or Admin experience

We regret that only shortlisted candidates will be notified

Kindly email your resume in a detailed Word format to

[email protected]

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

Tel: +65 6950 9757

EA License Number: 10C3804

Registration Number: R1217882

Posting Personnel: Yeo Yi Rong

MATERIAL OUTDOOR SALES EXECUTIVE | UP TO $4K + Commissions

Pay Rates: basic up to $3000 (depending on experience)

+ $1000 Transport allowance

+ uncapped commissions

Working hours: 5 days work week , 9am to 6pm

Location: Bedok North

Job Duties:
- Conduct direct sales activities outdoors to potential customers.
- Present and promote products or services to prospective clients.
- Generate leads and follow up on sales opportunities.
- Negotiate sales contracts and terms with clients.
- Maintain records of sales activities and follow-up actions.

Job Requirement:
- Strong communication and interpersonal skills.
- Ability to work independently and in a team environment.
- Proactive and results-driven attitude.
- Experience in outdoor sales or related field in building materials trade preferred.

*Singaporeans preferred

Job Description

1. To coordinate with Head office and customers for all sales & service-related matters.

2.To handle the following sales activities:

• Clarification of queries from customers, if needed
• Prepare price proposal to customers / conduct price negotiation when needed.
• Prepare Purchase order to Tokyo office / Generate sales order.
• Follow up delivery.
• Coordinate & arrange shipment.
• Generate Invoice / prepare delivery order (if applicable)
• Follow up payment schedule.

3. Other non-standard works such as assisting in applying Export License, Issuance of BG, submission of documents for LC payment etc.

4. Assist in traveling arrangement for sales staff / supervisors

• Flight arrangement
• Hotel-rooms reservation
• Airport Pickup and transport arrangement

5. General administrative works (such as filing, BizSafe activity, etc.)

Education / Business Experiences

• Diploma (in any discipline), or higher.
• At least 5 years’ work experience in export and import goods handling by sea and air shipment (Experience working in import/export departments of machinery manufacturers or machinery trading companies preferred)
• Business level of written and reading English is required. Any level of Japanese is preferred.

Interested applicants, kindly click on “APPLY NOW” or send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wong Ying Huan (Hestia)

EA Personnel Reg No: R24122431

Luxury Retail Sales Associate

Working days: 4-5-4-5 days in rotation including PH

Working hours: 10.30am to 9.45pm with 2 breaks

Salary: Basic $2000 + High commission (Gross salary up to $3500)

Location: Islandwide

Responsibilities:

• Selling of gold jewellery, diamonds, and luxury goods
• Attend to customers’ enquires and feedback
• Provide excellent customer service and assistance to customers
• Offer advice and guidance on product selections
• Manage point-of-sale processes
• Maintain good store condition and visual merchandising standards

Requirements:

• Able to commit in retail hours and public holidays
• Keen in jewellery industry

Benefits:

• Grooming allowance
• Attractive commissions via Tier
• Fixed bonus for first 3 months
• Completion bonus of $1000
• Basic Salary review every 2-3 months

Tee Xin Li Reg No: R24121619

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• Position: Junior Sales Executive/Engineer (FULL TRAINING PROVIDED/NO EXPERIENCE WELCOME)
• Location: Toh Guan
• Working Hours: Monday to Friday (7am - 4pm), Alternate Saturday (7am - 12.30pm)
• Salary (commensurate with experience): Up to $3,500 + Performance Bonus
• Duration: Permanent
• Industry: Fire protection system supplier

Main Responsibilities:

• Source for new clients
• Promote the company’s products/services addressing
• Following up on leads to make advisor/client appointments
• Build long-term relationships with new and existing customers
• Any other ad-hoc duties assigned

Requirements:

• Minimum 'N' Level
• Full training is provided for inexperienced candidates

Email to: [email protected] for more information.

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Deputy Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

• Well Established Company
• Salary $2500 - $3000 + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: East
• Working days: Monday to Friday
• Working hours: 9am – 6pm

Job Responsibilities:

• Business development (new account development and servicing existing customers)
• To assist and attain growth in sales
• Enhance customer’s experience with better speed to market
• Take charge of samples to the customer
• Aggressively converting competitor’s customer
• Spontaneous towards customer’s business request, and reply to emails, Request for Quotations/Proposal, or enquiry within the same day
• Effective communication with fellow peers for work progression
• Any ad hoc duties as assigned

Job Requirements:

• Possess minimum Professional Certificate / Nitec in Business Administration and/or equivalent with minimum 1-2 years of relevant experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted

Leong Wei Ling (R23117584)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Position: Customer Service Officer (Sales coordinator)
• Working days : Mon - Friday 830am-530pm
• Salary range: $2,400 - $2,800
• Location: Changi South

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Duties and Responsibilities

• Responsible for generating and sending all customer quotes.
• Assist Operation Manager with paperwork related to Orders from Customers.
• Handle customer enquiries / work orders via email/phone.
• Key in all the job requests into system.
• Coordinate/ Liaise closely with warehouse departments & external parties to ensure timely response/delivery.
• Perform other related duties and responsibilities as and when assigned.

Job Requirements

• At least 1 year of relevant working experience
• Proficient in Microsoft Office

• Well Established Company
• Basic $3000 - $3500 + Commission + Incentives + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Tiong Bahru
• Working day: Monday to Friday
• Working hours: 8.30am to 5.30pm

Job Responsibilities:

• Identify new business opportunities, develop and follow up new leads
• Contact prospective customers through phone calls, emails and any other medias
• Maintain and develop strong relationships with existing customers
• Establish good partnership with global electronics traders and manufacturers
• Monitor market trend
• Manage the entire sales process from managing customers’ request for quotation, closure of deals and monitoring of prompt shipments
• Any other ad-hoc duties as assigned

Job Requirements:

• At least 1-2 years’ experience in sales role, ideally in Semiconductor industry or related industry with Franchise distributor, OEM, EMS, & ID knowledge of electronic components

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Position : Regional Sales Manager (Semiconductor/ Electrical Wiring Devices) - Up to $10K
• Location : Joo Seng Road (Nearest MRT: Tai Seng MRT - 13 minute walk)
• Working hours : 5 days a week - Monday to Friday | 8.30am - 5.30pm
• Salary (commensurate with experience) : Basic up to $10,000 + Annual Leave
• Duration : Permanent
• Industry : Leading manufacturer of utility and electrical solutions

Main Responsibilities:

• Focused on the High Tech and clean/renewable energy OEM market, semiconductor and healthcare sectors.
• Work in conjunction with the Head of APAC to develop and maximize all opportunities for the company in the region/markets sectors.
• Identify, evaluate and develop relationships with key end users and business partners who will contribute to the overall success of the industry segment strategy in the region
• Manage all projects in the region for the company brands and ensure all projects are coordinated and followed up with the relevant end users, EPC contractors, OEM contract manufacturers and distributors within the territory.
• Maintain and develop route to market for brands via channel distribution, EPC contractors and OEM’s.
• Provide training and support to end users, EPC contractors and distributors within the territory to sustain and develop their knowledge of our brands including any in house training that may be required.
• Gather and communicate market trend and strategies in the territory.
• Liaise with sales personnel and businesses in other regions as and when required.
• Inform the product, management and; technical team on various requirements within the range of product/system including and not restricted to competitor activity, market demands and requirement and any potential installation changes as issued by end users.

Requirements:

• Bachelor's degree preferably engineering; with specialization in Sales and Marketing or equivalent experience within a similar role.
• Minimum of 5 years of experience in sales management within the electrical industry, with a focus on Electrical Wiring Devices preferred.
• Regional experience in Asia is necessary.
• Familiarity with the Asian market dynamics and customer preferences in the electrical sector.
• Experience in Structured Cabling sales is an advantage but not mandatory.
• Problem Solving: Identifies and resolves problems in a timely manner.

Email to: [email protected] or call me at: 6398 5689 for more information.

Like us on Facebook or Instagram (For Career tips and Job vacancies): www.facebook.com/search.personnel / https://www.instagram.com/search.personnel

Join us on Linkedin: www.linkedin.com/company/search-personnel-pte-ltd

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jane Chua

Associate Consulting Director (APAC)

License no: 13C6684

EA Personnel: R2197224

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Location: Central

• Monitor, maintain, and troubleshoot computer systems, networks, and hardware to resolve technical issues.
• Manage support tickets, ensuring timely resolution within Service Level Agreements (SLA) and high levels of customer satisfaction.
• Set up and configure laptops, printers, mobile devices, operating systems, and applications as needed.
• Perform system imaging using tools such as SCCM, JAMF, or MDM solutions.
• Maintain user accounts and groups through Active Directory.
• Provide support for Office 365 and other corporate applications.
• Assist with the deployment of new hardware and software.
• Repair and maintain IT equipment as required.
• Serve as the security representative for the Singapore office, ensuring compliance with security policies and procedures.
• Participate in ad hoc tasks and IT-related projects as assigned.

Requirements

• 5 to 8 years of experience in helpdesk or technical support, with strong troubleshooting abilities.
• Proficient with Microsoft Windows, Microsoft Office Suite, macOS, and Mac management tools.
• Hands-on experience with Active Directory and Exchange administration, including managing email accounts, distribution lists, shared mailboxes, and resources.
• Comfortable using remote support tools to provide assistance.
• Proven ability to manage relationships with stakeholders and vendors across the APJ region.
• Experience in handling multiple support requests while managing other priorities effectively.
• Strong team player with experience working in regional and global teams.
• Self-motivated and able to work independently in a dynamic, fast-paced environment.
• Flexible with working hours to align with global team operations.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or email to [email protected]

CEI Registration Number: R1985071

EA License Number: 21C0661

Company Registration Number: 201127615M

Job Highlights & Staff Benefits

• Subsidiary of a Company listed on SGX-ST with a stable revenue stream and growth potential
• Annual performance bonus
• Annual increment
• Team bonding activities and birthday vouchers
• Leave, Medical and Dental benefits
• Education sponsorship and fully paid external training

As a key member of the IT Team, the candidate will play a pivotal role in maintaining and optimizing infrastructure systems across multiple locations, locally and overseas.

Responsibilities:

• Administer and configure infrastructure systems and applications (e.g. Active Directory Services, Data Centre, video conferencing, audio system, telephony, server storage, backup, etc.), network devices (Firewall, routers, VPN, internet proxy, wireless, etc.), desktop, mobile devices and other remote devices.
• Ensure systems are backed up automatically, recovery plans and disaster recovery plans and patches are carried out successfully and monitor the systems’ resources usage closely.
• Liaise with external vendors to ensure Service Level Agreements (SLA) are met.
• Draft and update technical documentation such as administration & user guides.
• Provide technical support to both Local and Overseas branches’ users over the LAN and WAN without compromising security.
• Source for products/solutions and vendors/suppliers for required projects.
• Provide L1/L2 support and participate as a team lead or member in projects.

Requirements:

• Diploma or Degree in Computer Science, Information Technology, OR/AND Certification in CCNA
• Minimum of one year of relevant experience
• Proficient in enterprise networking, including WAN, LAN, and VPN optimization implementation and support
• Skilled in administering Microsoft Server 2012 and later, Microsoft 365, and Google Suite products/services
• Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and Firewall
• Familiar with devices like Alcatel PABX, FortiGate Devices, Cisco and Unifi Wireless AP Controller
• Strong knowledge of CyberRisk and CyberSecurity; familiarity with PDPA is highly preferred
• Experience with Veeam, VMware, and UNIX/Linux is an added advantage
• Experience in API/Web Programming and Database Administration is an added advantage
• Able to converse in English and Mandarin due to the need to liaise with overseas counterparts

How to Apply: Interested candidates are encouraged to send their resume to: [email protected]

The Crisis Support Executive (CSE) in the Crisis Support Team supports the work of the Core Services by conducting initial assessment of clients’ risks and needs. This includes classifying of incoming calls, emails and text messages according to the risk levels. He/she decides the required follow up actions, which typically include referring of cases to the Clinical Team for crisis support or counselling.

CSE also makes preliminary outgoing calls, emails or text messages, if necessary, to facilitate the initial assessment in terms of client risk level. He or she provides frontline support to volunteers who are manning the organization’s 24-7 hotline service.

Duties and Responsibilities:

• Conduct initial assessment and classify incoming calls, emails and text messages according to the risk levels. Scope of work includes:

1. Classify calls, emails, text messages on the system
2. Make outgoing calls, emails or text messages where necessary to facilitate assessment
3. Provide first level response to low-risk clients where necessary
4. Provide information on SOS services or on community resources to third party callers
5. Support in the administration and documentation of the processes
6. Refer cases to the Clinical team for follow up actions/ crisis support interventions
7. Coordinate on the activation of emergency support where applicable

• Frontline support to volunteers (SAMs) who are manning the organization’s 24-7 Services. Scope of work includes:

1. Assist with phone or chat duties in the event of shortage of volunteers
2. Being activated onsite to support persons in crisis or next-of-kins
3. Support in training and supervision of trainee volunteers
4. Orientate and guide new volunteers who have just started performing call or messaging duties on their own
5. Support and guide volunteers in the Phoneroom or over online platforms by listening in during calls or monitor chats and provide consultation where appropriate
6. Conduct debrief sessions with volunteers where necessary, especially for those who handled calls or chats with imminent risks and experienced distress as a result
7. Update volunteers on callers’ or clients’ development
8. Provide off-site support for volunteers outside of office hours where necessary

Educational Qualification:

• Diploma or equivalent in Social Work, Psychology or in Counselling (preferred)

Relevant Experience:

• On-the-job training available
• At least 1-2 years of experience in the Social Service Sector (preferred)
• Understands the Social Service landscape (preferred)
• Experience in volunteer management or volunteered with other SSAs or hotline operation (preferred)

Behaviour Traits & Attitude:

• Self-motivated
• Good team player
• Possess good interpersonal communication skills
• Willing to perform shift work which includes evenings, overnights, weekends and on public holidays (mandatory)
• Strong analytic and problem solving skills (preferred)

Responsibilities:-

• Respond inquiries via phone, email or in person
• Coordinate with internal secretarial teams to deliver client services, eg: assist in client due diligence
• Ad-hoc administration in other work areas as and when required/necessary

Requirements:-

• 'O' level, NiTEC, Diploma, Business Admin or equivalent
• Fresh graduates will be considered for junior position
• At least 3 years of relevant work experience
• Good oral and written communications in English are essentials
• Independent, multi-tasking, good personality with positive attitude