Total 207 scientific operations manager job vacancies in D08 Little India

• Plan and execute events for internal and external purposes
• Keep event plans under budget and on schedule
• Reach out to potential sponsors and collaborators
• Advertise events through multiple channels
• Maintain accurate records of all expenditures
• Ensure events are carried out successfully
• Strong organizational and management skills
• Self-starter’s attitude
• Comfort working in a fast-paced environment
• Ability to plan and execute projects with many moving parts
• Exceptional leadership and communication skills
• Experience creating and adhering to a budget

Key Responsibilities of the Restaurant Manager:

·Supports the smooth running of the restaurant and Food and beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest level.

·Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest inquiries

·Liaise and engage with Marketing to find the right promotions and activities for the restaurant

·Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained

·Builds and maintains effective working relationships with all key stakeholders

·Delivers effective training programs that advance service standards, profitability, and cost control

·Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required

Requirements of the Restaurant Manager:

·Proven experience in overseeing the following Food and beverage operations: All day dining, Meetings, and events with excellent problem-solving capabilities

·Excellent managerial skills with a hands-on approach, lead from the front and lead-by-example work style

·Personal integrity, with the ability to work in an environment that demands excellence, time and energy

·Experienced in using IT systems on various platforms

·Familiarity with Open Table

·Strong communication skills

·Singapore experience with standalone restaurants/will be an added advantage.

• Develop revenue strategies and marketing campaigns
• Track sales activities and reports
• Maintain client database
• Promote and sell company’s products and services
• Maintain and expand customer feedback database
• Expand client base
• Advise management on corporate strategy
• Report to Board of Directors
• Provide recommendations and feedback on corporate strategy
• Lead Sales and Marketing team
• Develop, implement, and maintain sales and marketing plans and policies
• Develop and regularly review sales and marketing budget
• Maintain accurate company database
• Increasing services
• Reducing costs
• Repositioning the company
• Developing the sales process
• Developing competitive analysis
• Developing, implementing, and maintaining sales and marketing tactics

· Maintain constant communication with Managers, Staff and Vendors to ensure proper operations of the company

· Develop implement and maintain quality assurance protocols.

· Ensure that operational activities remain on time and within budget.

· Inspecting construction sites regularly to identify and eliminate potential safety hazards.

· Conduct budget reviews and report cost plans to upper management.

· Supervising and instructing the construction team as well as subcontractors.

· Oversee projects as they are being carried out to make sure that the work is done according to outlined specifications, and that they also conform with project timetable

· Help project managers and engineers in the arrangement and analysis of projects and scheduling of reports on projects

· Conduct in-depth reviews and analysis of all project or contract documents so as to be familiar with every detail and/or requirements

· to meet project budgets through assessing and analyzing operational and financial risks that may be encountered in the execution of planned construction projects.

· Work with safety units in a bid to plan and manage safety programs for each project and make sure that all aspects of safety are reached

· Assist in the maintenance, development, and enhancement of the company’s relationship with contractors in a bid to produce strategic partnership

· Convey project needs from the project manager to the management of the firm.

· Need to attend the toolbox meeting on daily basis early morning schedule.

· Need to visit the dormitories on time to time basis in order to supervise the safety of the worker an liase with them on their issues.

Required Skills and Qualification

· Strong IT skills including database development

· Good decision making skills and response to high pressure situations

· Excellent interpersonal communications and organizing skills to coordinate project activities.

· Vast knowledge in international construction markets.

· Knowlede about realestate markets around the world will be an added advantage.

Education Experience and Licensing Requirements

· Candidates must posses atleast a Bachelor’s Degree

· Experience may be considered equivalent if ecperience demonstrated increased depth and breadth of responsibility.

Operations Coordinator will manage overall operation of individual businesses. He/She will be reporting to Operations/Senior Manager in various aspects of operations including franchise operations and development, product development, outlet promotions, nationwide and local store promotional activities (in conjunction with Group Marketing Department)

• To assist existing franchise outlets on how to increase their sales and

their contribution profit margin.

• To provide service and support to existing outlets

• Maintain good franchise relationships and plan contracts.

• Handle customer feedbacks and enquiries

• Perform any other duties as required and directed by the Company

• To Provide adequate training to new staffs to enhance performance of the whole organisation.

• Conducts in-house training to staffs on a monthly basis.

• Assist customers with their queries.
• Registration and scheduling of appoinments for customers.
• Responsible for clearn the working area.
• Managing and maintaining clinic operations and inventory.
• Dispensary of medicine and collection of payment.
• Working location at farrer park.
• Min 3years to 5 years experience.(preferred)

1. Oversight of business inventories, stocks and supplies.

2. Assist manager with operational issues.

3. Handle complaints from clients and find solutions.

4. Maintenance of company equipment and materials.

5. Report damaged or missing inventory to manager.

6. Work closely with team to complete assignments

- Ensuring of monthly hosting of events planning

- Liaison with the stage manager on the details

- Overseeing the operations and pre-event planning process

- Knowledge of events preparation and actual day operations

- Rectification of any problems that arise

- Good in problem solving and handling of situations

• acting as contact points for all agency or organizational personnel;
• keeping lists of the agencies or personnel representing the person, agency or organization;
• facilitating meetings and cooperation among people, agencies and organizations;
• identifying problems in communications among these groups;
• collaborating and communicating with necessary constituents and the public; and
• conducting post-mortems when an incident is wrapped up.

Duties & Responsibilities

• Manage day-to-day operations, overseeing the operations team and department.
• Ensure organizational processes comply with legal regulations and standards.
• Handle budgets, forecasting, and resource allocation to meet strategic goals.
• Collaborate cross-departmentally to align operations with organizational objectives.
• Enhance customer service quality and satisfaction.
• Optimize workflows and processes for efficiency and cost-effectiveness.
• Oversee staffing plans, recruitment, and training.
• Planning operational activities and resource allocation.
• Coordinating with other departments to support their needs, simplify operations, and enhance productivity.
• Ensuring the smoothness of daily operations, adequate resource availability, and policy enforcement.
• Fostering a positive work environment.

Job Description & Requirements

• Provide inspired leadership for the organization.
• Make important policy, planning, and strategy decisions.
• Develop, implement, and review operational policies and procedures.
• Assist HR with recruiting when necessary.
• Help promote a company culture that encourages top performance and high morale.
• Oversee budgeting, reporting, planning, and auditing.
• Work with senior stakeholders.
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
• Work with the board of directors to determine values and mission, and plan for short and long-term goals.
• Identify and address problems and opportunities for the company.
• Build alliances and partnerships with other organizations.
• Support worker communication with the management team.

Operations Manager Requirements:

• Bachelor’s degree in operations management or related field.
• Experience in management, operations, and leadership.
• Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management.
• Ability to build consensus and relationships among managers, partners, and employees.
• Excellent communication skills.
• Solid understanding of financial management

About the Company

Our Client is a global distributor of industrial and electronic components serving customers in automation, manufacturing and maintenance.

Responsibilities

We’re looking for a strategic and results-driven Regional Head of Supply Chain & Operations to oversee regional supply chain, align regional business strategies, and lead operational excellence and continuous improvement initiatives across the APAC region.

• Lead development and implementation of operations and distribution strategies across the APAC region;
• Manage regional supply chain networks;
• Spearhead initiatives to continuously improve efficiency and productivity in logistics, inventory management, and warehouse operations;
• Oversee management of inventory, ensuring maximum inventory turnover and cost efficiency;
• Establish and maintain a resilient logistics network that ensures timely and cost-effective delivery of products across diverse markets;
• Ensure adherence to local and international regulatory and customs requirements;
• Lead and oversee Environmental, Health, and Safety initiatives across all operations in the region;
• Manage facilities, including offices and warehouses, aligning with operational needs;
• Lead and advocate for a robust customer-focused culture, incorporating it into supply chain solutions;
• Work closely with cross-functional teams to develop and execute regional strategies.

Requirements

• Experience in a end-to-end warehouse operations and supply chain management;
• Experience leading strategic and operational initiatives;
• Experience managing regional teams;
• Familiarity with process improvement frameworks such as Lean Six Sigma;
• Strong management skills, with ability to interact with people from various levels;
• Positive personality, with a customer-centric attitude;
• Ability to multi-task and work well under pressure, with a can-do attitude.

Employment Details

• Attractive remuneration and benefits.

Get in touch with us

If you’d like to explore this opportunity, please reach out to Cleon Tan (Regn No. R1547199) at [email protected] for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

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- independent and sociable personality

- possess wide network of customers

- manage the bar operations

- assist in tabulating daily sales

- lead a team of staff daily

- purchasing of stocks

- liaison with suppliers

- provide monthly pnl statements

- planning of work roster deployment

- other adhoc duties

monthly 4 days off

• Ensure that all operations activities are carried out in a timely and efficient manner.
• Manage day-to-day operations tasks, such as scheduling, logistics, and staff management.
• Coordinate with team members to ensure that projects are completed on time and within budget.
• Develop and maintain operational processes and workflows to ensure that resources are used efficiently.
• Identify and address operational problems and inefficiencies, report these to the management team and suggest solutions.
• Coordinate with vendors and suppliers to get quotes, negotiate pricing and maintain good relationships with external stakeholders.
• Manage inventory levels and ensure that any shortages are addressed in a timely manner to avoid any disruption in workflows.
• Create and maintain records for all operational activities and ensure that all documents are filed properly.
• Assist in the preparation of budgets, forecasts, and reports related to operational activities.
• Participate in the development of company policies, procedures, goals, and objectives that support the company's mission and vision.

She must be able to connect with customers. She must have communication skills to communicate with existing staffs and also customers. She must be a team player. She must be able to take over other colleague roles in case of absentess. She must be honest. She must be able to control all situations in case of emergencies.

JOB DESCRIPTION

Ensuring.

Optimizing profits by controlling costs. company policies are followed

Hiring, training and developing new employees.

Resolving customer issues to their overall satisfaction.

Maintaining an overall management style that follows company best practices.

Providing leadership and direction to all employees.

Ensuring product quality and availability.

Preparing and presenting employee reviews.

Working closely with the store manager to lead staff.

Overseeing retail inventory.

Assisting customers whenever necessary.

Organizing employee schedule.

Ensuring that health, safety, and security rules are followed.

Taking disciplinary action when necessary.

Ensuring a consistent standard of customer service.

Motivating employees and ensuring a focus on the mission.

Completing tasks assigned by the general manager accurately and efficiently.

Supporting Maintaining merchandise and a visual plan.

Maintaining stores to standards, including stocking and cleaning.

management as needed.

JOB REQUIREMENTS

2+ years retail experience in a leadership capacity (e.g. management, shift leader, etc.)

Bachelor’s degree or equivalent experience

Familiarity with fashion trends and styles

Ability to effectively train and motivate sales associates

Excellent organizational, problem-solving, project management and communication skills Willingness to show leadership and guidance from the floor

Manages all aspects of travel operations including reservations, ticketing, travel coordination and customer support. Handles tour assignments, overall control over day-to-day operations.
Service-oriented with strong multi-tasking skills. Guides the operations teams to address any customer feedback and vendor management issues. Able to think clearly in emergencies and ensures smooth tour operations in accordance with schedules.

Manage to handler all outbond and inbond cases, carry out supervisory responsibilities in accordance with company's policies and applicable laws.

The Agency

Welcome to Section. We are a digital creative company, and we believe in digital—a lot. We are often engaged by brands that depend on digital channels to speak / listen to their target audiences. The ways in which we create storytelling channels for clients are not restricted by guidelines but rather, empowered by our beliefs and research. We welcome you if you believe in creativity, technology, and scalability. We are after people who are most talented when they are passionate and driven.

The Role

As SECTION’s HR Executive, you’ll independently manage all HR functions, from recruitment and onboarding to engagement and performance management. This solo contributor role involves driving a positive work environment and ensuring efficient HR operations across the board.

The Responsibilities

• Manage end-to-end recruitment, from job postings and interview coordination to extending offers.
• Maintain accurate and up-to-date employee records and databases, and handle work pass applications, renewals, and terminations in compliance with regulations.
• Oversee the entire employee life cycle, including onboarding new hires with ISO-compliant documentation and managing offboarding, exit interviews, and final documentation.
• Organize employee engagement activities, such as quarterly team bonding and celebratory events, and support employee benefits programs, managing initiatives such as bread days.
• Serve as the primary point of contact for HR queries, policy guidance, and grievance resolution.
• Support performance appraisals by coordinating reviews, gathering feedback, and completing necessary follow-ups.
• Generate HR reports for internal and external use, and assist with government surveys and audits.
• Maintain a productive work environment by overseeing office upkeep.
• Support overseas HR functions,including coordinating recruitment, onboarding, and collaborating with overseas team to maintain consistent practices with local office.
• Handle ad-hoc and administrative duties to support smooth HR operations.

Requirements

• Bachelor’s degree or Diploma in Human Resources, Business Administration, or a related field.
• 1+ years of HR experience, ideally in a creative or digital marketing environment.
• Strong organizational and problem-solving skills, with attention to detail.
• Strong sense of ownership, urgency, and the ability to prioritize tasks effectively.
• Excellent communication skills, with an emphasis on clear, friendly, and concise messaging.
• Ability to manage confidential information with professionalism and integrity.
• Demonstrate good interpersonal skills and is comfortable working amongst integrated teams in fast-paced and dynamic environment

Good to Have

• Proficiency in HR information systems and reporting tools for effective data management.
• Knowledge of Singapore’s employment regulations and labour laws
• Familiarity with tools such as Google suite and Microsoft Office will be a plus

Experience: 10+ Years

Role: Project Manager

Key Domain/ Technical Skills: PDPA PII

Key Responsilbilities:

Project Management

- Responsible and track the quality, scope, timeline, effort (co-related to estimation, CR’s, complexity), resources (includes GTO, business, contractor, Professional Services resources as well as operations),

- Develop and execute the overall project plan and analyse project proposals which impacts the schedule and budget variance which in turn contribute to meeting the overall objectives of the project.

- Identify and schedule project deliverables, milestones and required activities and tasks.

Stakeholder Management

- Work hand in hand with Business Project Managers to manage project stakeholders and relationships e.g. escalation, expectation, conflict, scope changes, etc. Ensure teams work in a collaborative environment

Scope Management

- Manage all changes to the agreed scope of work Review and assess all changes and impact to timeline and ensure all changes are approved by PSC

Project Governance

- Prepare investment approval deck and manage approval of project by Investment board. Organize and facilitate PSC meetings, chair PWC meetings.

Risk and Issue Management

- Manage overall project risk, track risk aging, work through escalations, change governance and related issues. Implement the risk mitigation plans.

Process Adherence

- Partner with relevant stakeholders in ensuring that the system development methodology is followed and the relevant artefacts are delivered on time with quality, in adherence to the development methodology/approach

Project Reporting

- Measure, monitor and report progress to stakeholders at various levels of organization across the enterprise with the right quality, consistency in content. Implement project communication plan and review status reports prepared by project personnel and modify schedules or plans as required

Project Scope

- Collaborate with stakeholders to gather business requirements, ensuring they align with PDPA regulations.

Key Requirements:

Education:

· Bachelors’ Degree in Computer Science or related field.

· At least 10 years’ relevant experience preferably in a Finance Institution.

Essential:

· Project Management certification or successful completion of a recognized project management curriculum

· Experience in banking, PDPA Singapore, Personally Identifiable Information Protection, and regulatory projects is mandatory

· Strong and proven Stakeholder Management skills, problem solving skills and can-do attitude

· Ability to quickly pick up and undertake necessary steps to fulfil internal procedures/processes in accordance with compliance and governance framework

- Ability to steer stakeholders to the common goal of project scope to ensure time, cost, and scope are well maintained

A Marketing Manager manages the implementation of branding and marketing efforts for an organisation. Responsibility for managing the brand image, marketing communications and promotional campaign lies with the Manager, who also guides marketing research on brand awareness, market trends and target consumer landscape. The Manager then develops measures based on this research to enhance promotion of product and service offerings.

KEY ROLES AND RESPONSIBILITIES:

• Conceptualise collaterals on the ground according to events' themes
• Develop marketing campaigns that are aligned with brand and marketing strategies
• Develop measures to enhance customer experience across traditional, digital and social media platforms and customer touch points
• Develop measures to improve future marketing campaigns based on identified areas of improvement
• Develop measures to increase e-commerce traffic and presence based on analysis of website trends and patterns
• Develop strategies to enhance brand reputation based on current brand position and market awareness
• Evaluate how current workplace technology approaches can be improved to raise productivity
• Evaluate how latest technology trends can be leveraged to spur innovation in product and customer brand experienc
• Liaise with key internal stakeholders to develop marketing strategies
• Manage organisation's website design and performance
• Manage relationships with vendors and creative agencies
• Propose department’s financial budgets for management approval
• Propose marketing channels according to target customers and market segments based on data analysis
• Provide on-the-job training to subordinates
• Review press releases and media kits for distribution to targeted media partners

ADDITIONAL INFORMATION:

• Degree in Business Administration or equivalent
• Minimum 10 years of progressive experience in marketing with at least 3 years in a managerial role in a sizeable company in a consumer or engineering industry
• Pleasant, eloquent with excellent communication skills
• Strong business acumen to partner with the sales/commercial teams to drive business profitability
• Creative and well-verse with digital marketing
• Teamplayer

A Marketing Manager is responsible for planning, executing, and overseeing marketing strategies to drive growth, improve brand visibility, and generate leads. They work closely with cross-functional teams to ensure campaigns align with the brand’s objectives and reach the target audience effectively.

Key Responsibilities

1. Strategy Development:Develop and execute comprehensive marketing plans and strategies to achieve company goals, including brand awareness, customer acquisition, and sales growth.
   Conduct market research and competitor analysis to understand market needs, trends, and customer preferences.
   Identify and define target audiences, developing strategies to reach and engage them effectively.
   
2. Campaign Management:Plan, implement, and manage multi-channel marketing campaigns (digital, social media, email, PPC, SEO, etc.) to promote products or services.
   Oversee the creation and distribution of engaging content across all channels to support campaigns and build the brand voice.
   Monitor campaign performance, adjusting tactics as needed for optimal results.
   
3. Brand Development:Collaborate with creative teams to develop and maintain consistent branding, ensuring all marketing efforts reflect the company’s mission, values, and brand guidelines.
   Innovate ways to enhance brand visibility and engagement with both existing and potential customers.
   
4. Data Analysis and Reporting:Track and analyze key marketing metrics, providing actionable insights and regular reports to leadership.
   Use data to assess the effectiveness of campaigns, identify growth opportunities, and optimize strategies.
   A/B test various marketing tactics and strategies to improve campaign effectiveness.
   
5. Team and Stakeholder Collaboration:Coordinate with sales, product development, customer service, and other departments to ensure aligned goals and cohesive messaging.
   Manage and mentor a team of marketing professionals, providing guidance and support for their professional growth.
   Collaborate with external agencies, vendors, and partners when necessary to enhance marketing initiatives.
   
6. Budgeting and Forecasting:Prepare and manage the marketing budget, ensuring campaigns stay within financial constraints.
   Forecast performance and expenditures, adjusting strategies as necessary to meet budget goals.
   

Qualifications

• Education: Bachelor’s degree in Marketing, Business Administration, or a related field (Master’s degree or MBA preferred).
• Experience: Minimum of 3-5 years of experience in marketing, with a focus on [industry, e.g., technology, retail, healthcare].
• Skills:
• Proven ability to develop and execute successful marketing strategies.
• Strong analytical skills, with proficiency in data analysis tools and software.
• Proficiency in marketing platforms, including social media management tools, Google Analytics, and CRM software.
• Excellent communication and leadership skills.
• Creative thinking with a results-driven approach.
  

Company Overview

YKMJ Construction & Engineering Pte. Ltd is a reputable construction company in Singapore, seeking an experienced and qualified Accounting Manager to join our Finance Department.

Job Summary

We are looking for a highly motivated and organized Accounting Manager to oversee our accounting operations, ensure compliance with financial regulations, and provide strategic financial guidance to support our business growth.

Responsibilities

• Manage and supervise the accounting team to ensure accurate and timely financial reporting
• Oversee financial statement preparation, budgeting, and forecasting
• Ensure compliance with financial regulations, laws, and company policies
• Develop and implement financial processes and controls to improve efficiency and reduce risk
• Analyze financial data to provide insights and recommendations for business improvement
• Collaborate with internal stakeholders, including management, project managers, and department heads
• Manage external relationships with auditors, bankers, and other financial institutions

Requirements

• Professional certification in accounting (ACCA, CA, CPA) minimum have to holding Bachelor's Degree.
• At least 5 years of experience in accounting and finance, preferably in the construction industry
• Strong knowledge of accounting standards, tax laws, and financial regulations
• Excellent leadership, communication, and interpersonal skills
• Ability to analyze complex financial data and provide strategic recommendations
• Proficient in accounting software and Microsoft Office

What We Offer

• Competitive salary and bonus structure
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and experienced accounting professional looking for a new challenge, please submit your resume and cover letter to [email protected].

Roles & Responsibilities

Maintains administrative staff by recruiting, selecting, orienting, and training employees.

Supervises clerical and administrative personnel by communicating job expectations, appraising job results, and disciplining employees.

Sets policies and procedures for training, coaching, counseling, and career development for staff.Initiates and coordinates goals, deadlines, and projects for their department.

Manages the maintenance and repair of machinery, equipment, and electrical and mechanical systems.

Bachelor’s degree preferred

Three to Five plus years of administrative manager experience.

Responsibilities

Supervising the day-to-day operations of the administrative department and staff members.

Hiring, training, and evaluating employees and taking corrective action when necessary.

Developing, reviewing, and improving administrative systems, policies, and procedures.

Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained.

Working with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses.

Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.

Collecting, organizing, and storing information using computers and filing systems.

Experience in a related field, such as management or financial reporting, preferred.

Exceptional leadership and time, task, and resource management skills.

Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.

Proficiency with computers, especially MS Office.

Ability to plan for and keep track of multiple projects and deadlines.

Familiarity with budget planning and enforcement, human resources, and customer service procedures.

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

· Produce valuable and engaging content for our website and blog that attracts and converts our target groupsS

· Build strategic relationships and partner with key industry players, agencies and vendors

· Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

· Oversee and approve marketing material, from website banners to hard copy brochures and case studies

· Measure and report on the performance of marketing campaigns, gain insight and assess against goals

· Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

· A Bachelor’s degree in marketing, business or any other relevant field

· Sound understanding of marketing fundamentals and tactics

· Creative thinking and problem-solving ability

· Leadership and project management skills

· Knowledge of digital marketing and social media marketing strategies

· Excellent verbal and non-verbal communication skills

· Proficiency with marketing tools and software

· Proficient in marketing research and statistical analysis

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

Experience: 10+ Years

Role: Test Manager

Key Skills:

• Payments processing
• Cross border transaction processing
• Vendor management

Key Responsibilities:

• Overall accountable and responsible for delivery of testing services across the Payments, Real-time Data, Online API (PROS) Program
• Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing
• Works with the testing service providers and other stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery
• Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits
• Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored in to the plan
• Engages with various stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand
• Act as the first point of escalation for any issues raised by stakeholders, testing service providers
• Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable
• Drive and collaborate with all stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable
• Participate and contribute in forums, as required, to drive testing transformation and innovation
• Works Closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met
• Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains
• Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test CoE team

Key Requirements:

• Bachelor’s Degree or Master’s degree in computer engineering or related field
• Proven working experience in test delivery or equivalent role with at least 10 years’ relevant experience in large and complex organizations preferably in the area of Banking and Finance and at least 5 years’ senior manager experience in testing
• Extensive experience in managing end to end delivery of testing services from multiple vendor test service providers
• Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps
• Proven,successful track record of managing shared IT service development and/ or IT Testing Services
• Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services
• Strong domain knowledge on Transaction Banking, Wholesales Banking and Payments Program. Experience in managing testing on these domain knowledges will be an advantage
• Strong attention to details, excellent analytical and problem solving skills
• Experience in managing multiple external testing service providers
• Experience in managing multi-cultural, diverse, direct and virtual teams
• Experience in various testing tool suites like HP UFT/QTP, LoadRunner/Performance Center/SiteScope, HP ALM / Quality Center, Tosca, Appium, Java, Selenium,JIRA etc
• Must display a high level of professional judgment, commitment, integrity, and teamwork
• Excellent client facing, internal communications, written and verbal communication skills.
• Testing or quality certifications, PMP certifications, and Test Maturity Model integration (TMMi) Framework awareness will be preferred