Total 11,060 scientific operations manager job vacancies in Singapore

Job Title: HR Manager

Key Responsibilities:

Recruitment and Staffing:

• Develop and implement recruitment strategies to attract qualified candidates.
• Oversee the recruitment process, including job postings, resume screening, interviewing, and selection.
• Manage onboarding and orientation processes for new hires.

Employee Relations:

• Foster a positive work environment through effective employee relations programs.
• Address and resolve employee concerns, grievances, and disciplinary issues in a fair and timely manner.
• Conduct investigations and provide recommendations for resolution.

Performance Management:

• Develop and implement performance appraisal systems and processes.
• Provide guidance and support to managers on performance management and improvement plans.
• Ensure timely and constructive feedback to employees.

Training and Development:

• Identify training needs and develop training programs to enhance employee skills and performance.
• Coordinate and deliver training sessions, workshops, and development initiatives.
• Monitor and evaluate the effectiveness of training programs.

Compensation and Benefits:

• Administer and manage employee compensation and benefits programs.
• Ensure compliance with legal requirements and company policies.
• Conduct market research to maintain competitive compensation packages.

HR Policies and Compliance:

• Develop, implement, and maintain HR policies and procedures.
• Ensure compliance with labor laws, regulations, and company policies.
• Stay updated on HR trends and best practices.

Key Competencies:

• Leadership and team management.
• Strategic thinking and planning.
• Conflict resolution and mediation.
• Adaptability and flexibility.
• Attention to detail and accuracy.

About Chambers International

Established in 1980, Chambers International, has built a strong presence in Singapore as a reputable group of companies providing a comprehensive range of professional real estate consultancy services, including integrated facilities management and strata title management.

We're Hiring!

Responsibilities:

• Responsible for planning, implementation and review of Management Corporation’s decision and policies encompassing both routine and cyclical maintenance.
• Regulate/control the use of common properties.
• Control of cleaning, security, landscaping, building maintenance departments and contractors and provide necessary certification of completion of jobs undertaken by contractors and make recommendations for payment thereof.
• Prepare and implement planned maintenance program for the suitable maintenance, improvements, additions & alternations, and repairs & redecoration of the common properties.
• Carry out regular inspections of the common properties in the condominium to ensure that these are in satisfactory and serviceable condition and properly maintained up to standards required by the relevant authorities and the Management Corporation.
• Advise Management Corporation and administer the function and affairs of Management Corporation in compliance with Building Maintenance and Strata Management Act (BMSMA).
• Provide innovative and practical ideas including on-going review of work method, cultivation of corporate objectives, staff training and knowledge enhancement, contract specifications, to meet needs of Management Corporation and subsidiary proprietors.
• Establish rapport with Management Corporation’s members and subsidiary proprietors/ residents and all staff and contractors of the condominium.
• Liaise and coordinate with relevant government bodies, managing agent and legal advisors, to enhance effectiveness of Management Corporation and to achieve successful completion of Management Corporation’s projects.
• Organize weekly staff meetings and monthly Management Cooperation meetings and annual general meeting. Prepare agendas, minutes of meetings and annual reports.
• Ensure that the financial administration of Management Corporation’s operation is in accordance with standard practice, BMSM Act and financial rules.
• To charge and collect on behalf of the Management Corporation from subsidiary proprietors and residents, management fees, sinking funds and any other charges as payable and falling due from time to time and to issue receipts on behalf of the Management Corporation for all sums received.
• Monitor arrears level and initiate action for recovery, by taking all necessary steps to recover any such sums of money owning to the Management Corporation. This may require preparation of demand letters, preparation of documents for legal action as and when necessary.
• Formulate and administer effective payment control.
• Administer accounts to ensure these are within budget limits.
• Ensure preparation of accurate and timely monthly financial reports and annual budgets in accordance with statutory requirements.
• Verify accuracy of all payments made by the Management Corporation.
• To attend to all correspondence and inquiries relating to common property on behalf of the Management Corporation. Advise and propose the necessary remedial actions or steps required.
• To manage and maintain proper and updated records and files of correspondence, documents and materials pertaining to Management Corporation matters and to maintain and update the register of subsidiary proprietors and residents’ particulars.
• Provide the necessary secretarial services to the Management Corporation and sub-committees as may be appointed from time to time, including the preparation and upkeep of minutes and resolutions for necessary action and record purposes.
• Provide editorial support for publication of newsletter, annual general meeting reports, etc.
• Staff Management
• Conduct regular weekly staff meetings, to review work plans and status of projects, etc.
• Check on staff integrity and maintain, and ensure compliance with Management Corporation employee house-rules and guidelines.
• Motivate staff to increase and improve overall productivity and work standards.
• Conduct open performance appraisal with staff concerned.
• Recommend and propose necessary staffing structure and manpower requirements as may be needed from time to time.
• Inculcate teamwork and team efforts within all departments and in the overall context and structure of estate.
• Recommend and propose required disciplinary action for recalcitrant staff and workers.
• Ensure proper records kept of all staff matters, including Saturday-off privilege, urgent day-off, annual leave, update of personal particulars, etc.
• Ensure overall service provided by all departments and staffs are satisfactory and within the job requirements and employee guidelines laid down by the Management Corporation.

Requirements:

• Degree / Diploma in Building & Estate Management or Hospitality Management
• Certified Fire Safety Manager (preferred)
• 3 to 8 years of relevant working experience
• Knowledge of Building Maintenance & Strata Management Act

Interested applicants please indicate with details in your resume:

• Notice period/Intended start date
• Last drawn and/or current salary
• Expected salary
• Reasons for leaving current and/or last employment
• Position applied for in the email

We regret that only shortlisted candidates will be notified.

Other Information:

This position involves multiple workplace locations in Singapore.

Responsibilities:

Conduct forecasting and planning of materials to ensure smooth production process
Schedule and plan production activities based on job orders
Monitor the lead time of producing the finished product
Update and check inventory physical stock and arrange production of finished goods to meet the sales order
Ensure production schedule meet the delivery date
Liaise with suppliers for powder coating
Troubleshoot discrepancies and quality issues

Requiements:

Experience in aluminium working sector and manufacturing
Able to lead team members on production and installation
Have experience in working machineries
Able to read technical and installation drawings
Ensure products and install quality
Planning of production schedules and allocate sufficient Manpower
Implementation production processes and maximize efficiency and reduce production waste
Implementing continuous process improvements
Preparing material and equipment lists, PO, cost analyses and estimated cost
Provide training staff for new production teams
Working hours & days: 6 days work per week 8:30am to 5:30pm
Working location - Ubi

Responsibilities

• Create and execute a strategic sales plan that expands our customer base and extends the company's global reach
• Meet with potential clients and grow long-lasting relationships that address their needs
• Recruit sales representatives, set objectives, train and coach them, and monitor their performance
• Identify knowledge gaps within the team and develop plans for filling them
• Ensure that company quotas are met by holding daily check-ins with sales team to set objectives and monitor progress
• Manage the month-end and year-end close processes

Required skills and qualifications

• 3 or more years of experience in managing sales in a corporate setting
• Proven record of success with the entire sales process, from planning to closing
• Excellent communication, interpersonal, and organizational skills
• Superb leadership ability
• Ability to travel at least 20% of the time

About the Company

Our Client is an information technology service provider offering consulting, systems integration, maintenance and managed services to enterprise customers

Responsibilities

We’re looking for a Project Manager to manage the deployment of IT infrastructure for clients to ensure successful implementation and delivery.

• Interface with the client for project implementation;
• Conducting regular meetings;
• Lead project team members to ensure timely execution and delivery of projects;
• Track project by monitoring project costs and scheduling resources;
• Oversee quality and budget of projects to ensure they meet client expectations;
• Perform scoping for service augmentation and support presales activities.

Requirements

• Degree or Diploma in Computer Science or a relevant discipline;
• At least 3 to 5 years of experience in similar projects;
• Project management certifications would be an advantage;
• Experience in technical implementation of networks and servers;
• Understanding of project management methodologies and tools;
• Good communication skills including negotiation and influencing skills;
• Good customer relationship management skills.

Employment Details

• Yearly renewable contract, convertible to permanent;
• Required to travel locally to client’s sites.

Get in touch with us

If you’d like to explore this opportunity, please reach out to Charmaine Tan (Regn No. R1102130) at [email protected] for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

Data Protection Notice: By submitting any application or resume to us, you acknowledge that you have read, understood, and agreed to our Data Protection Policy (www.fcs-careers.com/about/data-protection), and that you consent to the collection, use and/or disclosure of your personal data by us for the purposes set out in the Policy. You may withdraw consent or make an access or correction request in respect of your personal data, however, depending on the nature or scope of such request, we may not be able to continue providing services to you. For any request, enquiry, or feedback, please contact our Data Protection Officer ([email protected]).

The main responsibilities include:

• Project coordination

• Stakeholder communication

• Change management and training

• Monitoring and tracking progress

• Documentation and reporting

Key Responsibilities:

• Assisting in planning and scheduling project timelines, tasks and deliverables

• Supporting project team in meeting deadlines, monitoring task completion and ensuring smooth project flow

• Maintaining and organizing project documentation, including plans and business requirements

• Preparing status reports and presentations for management

• Developing training resources with the vendor’s support

• Engaging key stakeholders to ensure they are informed and supportive of the change through regular communications

• Driving change management strategies and plans, including coordinating communication and training programs to help users adapt to the new system features

• Handling and responding to user inquiries and issues reported for the product via various communication channels like emails and calls

• Helping users resolve issues with the product by following the FAQs guide

• Escalating unresolved issues to senior staff or business teams when necessary

• Meeting performance metrics like call handling time, customer satisfaction scores, and issue resolution rates

• Maintaining accurate records of all communications and resolutions for future reference

• Working with other team members, supervisors or departments to ensure efficient service operations

What we are looking for

• Experience with change management for implementation of new systems and/or customer engagement

• Excellent communication and interpersonal skills, problem-solving, patience and attention to detail

• Proficiency with basic computer skills

• Strong listening skills and empathy

• Project management skills will be an added advantage

• Ability to work in a fast-paced environment

• Strong time management and multitasking abilities

• Knowledge of Singapore Government procurement and governance processes will be an added advantage.

• Knowledge of design thinking and workshop facilitation will be an added advantage.

• Plan, organize and carried out project management activities to ensure that assigned projects are executed in a smooth and effective manner to achieve and exceed the cost, quality, timelines and customer satisfaction objectives;
• Ensure that safety procedures are incorporated in all project management activities and takes initiatives to promote a safety working culture;
• Review contract documentation in conjunction with B.Q. and material specifications;
• Manage the profit and loss of the project;
• Plan for site mobilization and work sequential execution;
• Prepare works schedules and master programs; Ensures that progress and other reports are put up in a timely manner as required;
• Monitor project cost budgets and ensures that desired profit margins are achieved through cost containment, material wastage control, etc;
• Ensure project performance through close supervision, site checks, close monitoring of site progress and swift resolution of any quality and work schedule issues;
• Ensure that shop drawings are completed and submissions to the authorities are carried out in a timely manner with Drafting Department;
• Attend/Chair project kick-off meetings, daily meetings and project closure meetings with clients, consultants and other parties;
• Update and summarizes all project development performance in monthly management meetings;
• Liaise with suppliers and sub-contractors on contractual matters;
• Ensures timely response to consultants’ and all other requests in a pro-active and timely manner;
• Provides effective leadership to team members through coaching, mentoring and motivating on an ongoing basis and ensuring that good team work and esprit-de-corps exist in the Project team;
• Ensures that all project documentation are maintained effectively including email communication;
• Sets key performance indicators for project team members, tracking, monitoring and assessing their performance on an ongoing basis;
• Any other duties as may be assigned.

The Businesss Manager will have a solid background in accounting and will be responsible for providing timely and accurate reporting and ensuring a transparent and unimpeachable bookkeeping process. This position requires you to be self-directed, motivated and reliable as you will be administratively overseeing the finances of a growing church. You will require a strong knowledge of financial systems and a proficiency in financial reporting and Xero.

Your responsibilities will include:

• Oversight of finances

• Ensure all expenditures are managed within budget approved by the Board

• Ensure inter-cities & countries transactions are reconciled

• Management of finances of all entities

• Oversee management of cash flow

Asset Management

- Maintain an updated record and database of all assets in across all the campuses.

- Overseeing upkeep and procuring necessary assets.

Weekly Banking

• Reconcile all EFTPOS receipts

• Process tithes and offerings, including banking all cash received

• Process by MOTO all credit card payments and reconcile receipts

• Prepare banking paperwork, floats for Sunday Services

• Accounts Receivable & Payable

• All facets of data entry in Xero

Financial Reports and Statements

• Process Bank and VISA reconciliations

• Balance and replenish Petty Cash

• Reconcile and replenish Expense Account

• Prepare Financial reports

• Assist in preparing annual budgets and entering these into Xero company file

• Process transactions from Storehub, Shopify, TXN/TKT

Offering Team

- Oversee and grow Count Team to meet the growing needs in events and services nationally.

Payroll

• Process employee reimbursements

Other

• Process and administrate all lease cars

• Process Building and location insurance

• Answer telephone when required

• Process payments and reconcile receipts

• Prepare Ad Hoc reports as required

Our client, a leading immigration services company, is seeking an experienced Marketing Manager to lead and execute its marketing strategies. The successful candidate will have a strong track record in developing and implementing comprehensive marketing plans that drive brand awareness and customer engagement. This role will be crucial in shaping the company’s marketing direction and achieving growth in an increasingly competitive market.

Responsibilities:

• Develop and implement marketing strategies that align with the company’s business objectives and target audience.
• Lead and manage the creation of marketing campaigns, including digital, social media, content, and traditional channels.
• Analyze market trends and competitor activities to identify opportunities for brand positioning and growth.
• Collaborate with the sales team to align marketing efforts with business development goals.
• Oversee the management of the company’s online presence, including website updates, SEO strategies, and social media accounts.
• Monitor the performance of marketing campaigns, using data and analytics to refine strategies and improve results.
• Coordinate and execute promotional activities, events, and partnerships to increase brand visibility.
• Manage relationships with external agencies, designers, and other partners to produce high-quality marketing materials.
• Develop and maintain budgets for marketing activities, ensuring cost-effectiveness and optimal resource allocation.

Requirements:

• Proven experience in marketing, ideally in the immigration or service industry.
• Strong knowledge of digital marketing, SEO, social media management, and analytics tools.
• Excellent leadership and project management skills, with the ability to manage multiple campaigns and meet deadlines.
• Creative thinker with a strategic mindset and a hands-on approach to execution.
• Strong communication and interpersonal skills to collaborate with cross-functional teams and external partners.
• Experience managing marketing budgets and tracking return on investment (ROI).
• Bachelor's degree in Marketing, Communications, or a related field.

Interested candidates are invited to send in your Resume in MS Word Format stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

By submitting an application to us, you will be deemed to have agreed for us to collect, use, and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consented us to perform on your behalf.

Cultivar Asia Pte Ltd
EA License Number: 19C9782 (Cultivar Asia Pte Ltd)
Personnel Number: R1326341 (Ng Zhenyu)
Email: [email protected]

Job Responsibilities

• Source for new business leads
• Build and maintain strong collaborative key customer relationships
• Visit new customer and look for a business opportunity.
• Market company capabilties as a valve automation and service center.
• To do site troubleshooting work when required.
• Excellent understanding of the full sales & marketing mix.
• Strong analytical skills and data-driven thinking.
• Advanced communication and interpersonal skills.
• A team player and capable of putting a positve on the brand.

Responsibilities:

• Oversee daily store operations, including inventory management, stock control, and the movement & storage of goods
• Conduct monthly and annual physical inventory audits to ensure accuracy
• Maintain clear, accurate records for all items
• Coordinate with Chefs and Purchasers to manage product requisitions and ensure timely deliveries
• Ensure store cleanliness and hygiene at all times, taking corrective action when needed to uphold food quality and service standards
• Perform additional duties as assigned by the Company

Requirements:

• Prior experience in store inventory management, preferably within F&B central kitchen setting
• Strong leadership and management skills, with the ability to effectively lead a team
• Proficient in resolving operational issues efficiently on a daily basis
• Excellent communication skills, able to engage effectively at all levels and receptive to constructive feedback
• Strong numerical and budgeting skills with a cost-conscious approach
• Resilient and able to perform well under pressure in a fast-paced, dynamic environment
• Available to work a 5.5-day week, including weekends and public holidays

Whatsapp 91834574 for more information

• Oversee and perform the daily operations of the outlet for efficient operations
• Work closely with the Area Manager on strategic business planning and operations
• Develop cost-effective operational plan to achieve the outlet’s goals
• Discuss ideas with the Area Manager to achieve sales targets, assist Area Manager with the implementation of ideas and motivate outlet staff to achieve sales target
• Ensure outlet compliance to all company and authority regulations including but not limited to hygiene, cleanliness and workplace safety guidelines
• Ensure outlet compliance to Company’s regulations such as sales reporting, cash management, marketing displays and inventory controls
• Train and retain outlet staff, provide feedback to the Area Manager on work performance and disciplinary issues
• Monitor outlet staff and advise on disciplinary problems such as tardiness and non-adherence to the company’s standards
• Assist the Area Manager with recruitment and scheduling
• Manage inventory levels and train staff with regard to ordering
• Ensure good and prompt service to satisfy customers' needs
• Represent the company to address customer’s complaints and feedback professionally in-store
• Assist the Area Manager with regard to maintenance issues for respective outlets

Here at THE PROVIDORE SINGAPORE, we frankly believe that we are stronger as a team!

TEAMWORK MAKES THE DREAM WORK!

We take pride in having an environment that is open and welcoming, to achieve our goals together. With an emphasis on communication and connection, we promote opportunities for all to develop and achieve success; our employees are our family, and we strive to create an inclusive and positive culture for all!

Across our various roles and departments, we have a diverse workforce that is built on the strengths of each and every individual. Our ethos is to create an environment where our people matter, and a place where we celebrate each other’s success.

Visit https://theprovidore.com/careers/ for more opportunities and to apply directly!

HIRING FOR:

Barista Manager

• THE PROVIDORE SINGAPORE (Western Cuisine Restaurants)

Locations:

1. OUE Downtown Gallery
2. Mandarin Gallery
3. Paya Lebar Quarters
4. Raffles City
5. Raffles Place
6. Vivo City
7. Wisma Atria

Are you an experienced, seasoned barista looking for an opportunity to be in a leadership role and mentor future baristas to raise the bar in the art of coffee-making?

Do you have a keen eye for details and quality control, as well as possess a genuine passion for training?

If you are, and you like to be part of a fun, friendly and hardworking team who take pride in their professional craft, then this is the role for you!

To us, coffee is so much more than your atypical cup of beverage where you can find almost anywhere in the world. Each of our drinks served is a symbol of the skill, pride, and care our baristas put into their work.

Job Description:

We pride ourselves on our excellent coffee; from preparing, and serving genuinely delectable coffee to creatively adoring your servings with beautiful latte art. Besides coffee, our bar also serves a curation of carefully selected tea, drinking chocolate and chai, slow-pressed juices and plant based fresh fruit smoothies, as well as alcoholic beverages such as draught beer, wine, cocktails and artisanal spirits.

In your role as a Barista Manager, you will play a critical role in ensuring smooth daily bar operations in all our restaurants, ensuring consistent day-to-day operations encompassing exceptional customer service, high-quality beverages and a positive work environment. Overseeing our beverage menu from creating new beverages to possible improvements over the current selection, you will ensure the highest standards are kept over selection and preparation of all our beverages.

You will…

• help ensure efficient allocation of baristas are assigned to each of our restaurants by working closely with relevant departments such as the respective Restaurant teams and the Human Resources (HR) team.
• lead a team of baristas, help manage inventory, and maintenance of equipment, all while fostering a strong passion for coffee and a positive connection with our customers.
• be tasked with training and supervision of new and current baristas, as well as other colleagues in our Restaurants by fostering a positive and collaborative team environment through well-planned and effective execution of required knowledge and skills in the preparation and delivery of our beverages.
• safeguard the preparation of high-quality coffee and other beverages, adhering to established recipes and standards to enhance existing skillsets and knowledge about coffee and other beverages, preparation techniques and recipes, and safety procedures.
• ensure the highest level of customer service excellence is always upkept, such as addressing customer needs and any possible feedback efficiently and smoothly.
• help monitor required inventory levels, order supplies, and manage stock to minimize wastage and maintain product availability.
• be responsible for sales reporting of the bar in our restaurants, as well as assist in budgeting and forecasting where required.
• ensure that all health and safety practices are strictly upkept as per policies and regulations.
• be open to any other skill-development or ad-hoc tasked as assigned by your supervisor.

Job Requirements:

• Minimum 4-years related experience as a senior barista or manager with responsibilities in a similar bar, cafe and / or restaurant environment.
• Genuine love and passion for coffee and other types of beverages in general.
• Able to work shifts depending on business needs, as well as weekends and public holidays.
• Excellent communication skills with positive, interpersonal skills.
• A team player with a good sense of job responsibility and a keen eye for detail.
• Honest willingness to learn and grow with the Company.

*Position offered if selected, will commensurate with years of related experience.

We look forward to receiving your application, and the opportunity to meet you!

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast-paced and challenging area? You have found the right team!

As an Analyst in the Private Bank Credit Operations, you will work closely with Securities Based Lending (SBL) Lenders, Lending Advisors, and Credit Risk Executives to deliver excellent client service, facilitate the origination of loans, monitor credit risk exposures, and provide comprehensive credit solutions for clients of the Private Bank's Ultra High Net Worth market teams.

Job Responsibilities:

• Assist SBL Lenders in underwriting all facilities secured by clients’ investment portfolios, including new requests, annual reviews, and monitoring of ongoing credit risk events such as margin calls, document credit exceptions, and unauthorized excesses in accordance with the Credit and Risk policies of the Private Bank.

• Analyze collateral pool and grade appropriately per credit policy, including ability to flag any credit exceptions or non-standard terms for review

• Handle credit documentation, including preparation, liaising with internal legal on documentation drafting, signature verification, scanning, and filing.

• Monitor and review the loan portfolio, regularize excesses (shortfalls) as per the Credit guidelines, regulations, credit policies, and guidelines.

• Collaborate closely with the Credit Underwriting team, Credit Executives, and other stakeholders on exception handling for credit facilities extended to Asia Private Banking clients.

• Assist Lenders in pipeline management and other strategic initiatives.

• Explore and develop automation opportunities for existing reports using Intelligent Automation tools like Alteryx, Python, Unqork, UiPath and Xceptor.

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree in Business, Finance, or related disciplines

• Maximum 2 years of relevant work experience in Credit Risk or Lending in a financial institution

• High-level analytical skills - able to use qualitative and quantitative tools to analyze complex financial situations.

• Strong communication (written/verbal) and interpersonal skills.

• High level of attention to detail with good time management.

• Teamwork ethic and focus; ability to work under pressure and meet deadlines.

• Good organizational skills and ability to work with minimal supervision.

• Demonstrated interest in financial markets and understanding of risk measures.

Preferred Qualifications, Capabilities, and Skills:

• Hands on knowledge of credit documentation preparation is a plus

• Knowledge and/or experience of KYC and cross-border regulatory issues.

• Good understanding of PB credit products, financial markets, and the securities industry.

• Proficiency in Tableau, Alteryx, Python would be a strong plus.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=1311454aa97df3b6b6d43ea7e3bbbe2d

Overview

In Consumer Sales Organization (CSO) we are a global team at Microsoft responsible for sales across Modern Life (Windows, Microsoft 365, and Surface) and Gaming. CSO puts the consumer at the center, helping them discover, learn, and buy through direct and partner channels in over 120 countries around the world. Our team works with ecosystem partners and internal business groups to drive digital excellence and e-commerce capability, as well as accelerate cloud and subscription adoption. Together, we win by delivering compelling at-home and on-the-go experiences combining intelligent edge devices and services that create Microsoft fans for life.

The Microsoft Digital Store (Sales) is the public face of Microsoft, where every individual, community and business can directly experience all that's possible with Microsoft, and we’re looking for the best and brightest talent to tell our story. Are you interested in a career where you can inspire customers and make an impact while building lifelong skills? If so, we’re the place for you! Help connect customers with their passions to achieve more, through our digital retail properties.

We are seeking an exceptional talent to join our Digital Stores community to transform a multi-billion-dollar e-commerce business. As the Go-to-Market Lead in the Asia region, you will deliver the Go-to-Market strategies to grow our direct to customer business for both Consumer and Commercial channels across the markets in Asia.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Deliver business goals and Partner with regional store leads, category leads, Planners, Site Merchandising and Marketing teams to create and package offers with compelling experiences and services for each core customer segments; establish and track KPIs and ROIs for key initiatives.
• Drive new revenue streams and customer value propositions through pilot programs, and capture learnings to refine future growth plan and inform senior management decision.
• Be the voice of customers to advocate for improvements in product offers, roadmap and customer shopping experience. Serve as liaison between local segment, Corporate and Microsoft Store teams to build mutually beneficial relationships.
• Consumer – Define Go-to-market framework in partnership with regional team to align product launch readiness plan, customer value prop, and lead demand gen campaigns for key beats
  Drive consistent customer experience where possible, and collect regional customer insights
• Commercial – Define Commercial / SMB Go-to-market framework in partnership with regional team to align product launch readiness plan, customer value prop, and lead campaigns for key beats.
  Land and execute corp programs in the field.
  Support pan-regional lead generation and deal flows in partnership with MCAPS, drive best practices sharing across segment teams.
  Be the voice of customer and improve customer satisfaction through prioritization forums.

Qualifications

Required/Minimum Qualifications

• 7+ years experience in retail, ecommerce, data science, research, marketing or business-related rolesOR Bachelor's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology or related field AND 8+ years experience in retail, ecommerce, data science, research, marketing or business-related roles
• OR Master's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, or related field AND 7+ years experience in retail, ecommerce, data science, research, marketing or business-related roles.
• 2+ years people management experience.

Additional or Preferred Qualifications

• 11+ years experience in retail, ecommerce, data science, research, marketing or business-related rolesOR Bachelor's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology or related field AND 10+ years experience in retail, ecommerce, data science, research, marketing or business-related roles
• OR Master's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, or related field AND 9+ years experience in retail, ecommerce, data science, research, marketing or business-related roles.
• 9+ years experience in go to market (GTM), marketing strategy, business planning, or similar roles.
• 9+ years experience in integrated, digital or product marketing management.
• 5+ years people management experience.
• 5+ years project/vendor management experience.

#CSO

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Call & Service Activity Management

• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
• Determine the routing of the customer call depending on the customer’s request and contract obligations
• Create service work orders if necessary
• Assign and dispatch Field Services Engineers (FSE’s) to assign service orders based on the advice of the FSE with helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
• Order spare parts if required and dispatch to FSEs/ customers
• Plan & coordinate the Preventive Maintenance schedule with customers & FSE. Escalate to CS Delivery Manager for non-compliance.
• Inform Customers about the status of their call and make detailed appointments
• Manage the progress of the customer call and escalate if service levels are in danger

Quotation & Order Process Management

• Prepare service opportunities in SFDC
• Prepare services and spare parts quotations to customer following the Quotation Process.
• Get T&M and service quotes approved by District Operations Manager, Team Lead or Account Manager CS
• Send the approved T&M quote to the customer
• Follow up with customers on open quotations
• Process Customer Purchase Orders for services and spare parts.
• Manage DMR / billings and the closing of corresponding work orders

Order / Invoicing & Service Record Retention

• Compile service reports, parts delivery notes and other supporting documents for the purchase order invoicing
• Manage the Service Report retention process, ensure service reports properly filed for the audit purposes

Logistics support

• Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues
• Coordinate inbound/ outbound delivery of parts, and local shipment to customer site
• Coordinate warehouse activities (if applicable)
• Follow up hold procedure in case of hazard situations
• Report Defective on Arrival (DEFOA) following DEFOA process
• Comply with export control regulation

Requirements:

• Experience in Sales Operations or Customer Services
• Proactive and with good communication skills
• Fluent in English, verbal and written in addition to local language
• Knowledge of Microsoft office tools (especially Excel & Word) required. Knowledge of ServiceMax and SAP is a plus

Primary Responsibilities:

· Collaborate with sales team on pricing maintenance.

· Assist sales team on procurement of stocks.

· Manage stock inventory and ensure inventory is accurate across all channels.

· Collaborate and communicate with Sales team and 3PL warehouse on matters pertaining to inventory and logistics matters.

· Handle operations management systems and processes to comply with Purchase, Logistics and Inventory policies.

· Handle logistic arrangement to affiliated companies, distribution partners and customers, including customers’ enquiries which involve in orders processing, delivery, replacements or returns of customers’ orders, scheduling shipments, coordinating with freight forwarders and handle inbound/outbound shipment requirements.

· Manages inventory accuracy and inventory level at all stores, warehouse locations within budget level including initiating physical counts, identify and investigating variances.

· Handle inventory replenishment, order placement, duty-declaration where needed and inventory withdrawals and arrange for deliveries.

· Liaise with appointed external warehouse and logistics partners to complement the business needs of the group and affiliated companies.

· Perform other duties assigned by immediate superior.

Requirements:

· Possess Diploma/Degree in any field or relevant qualifications with at least 3 years of related experience

· Familiar with regional logistics and compliance requirements and/or Travel Retail environment

· Possess strong analytical skills with good business acumen

· Demonstrates strong communication skills

· Energetic, agile, and driven

· Resourceful, independent, and self-motivated

· Adaptable, able to work in a fast-paced start-up environment

Summary

Apple is a place where extraordinary people gather to do their best work. Together we craft products and experiences people once couldn’t have imagined — and now can’t imagine living without. If you’re motivated by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job! Information Systems & Technology (IS&T) Customer Systems team enables meaningful connections between customers and Apple by delivering many of the applications and technologies used at Apple globally. As a Global Customer Systems Operations Specialist at Apple, you will play a critical role in ensuring the seamless operation of our customer service systems worldwide. You will be responsible for optimizing processes, implementing best practices, and driving continuous improvement to deliver exceptional service to our customers.

Description

In this role you will:

• Oversee daily customer systems operations to ensure alignment with global strategies and objectives. Analyze operational data to identify trends, areas for improvement, and opportunities to enhance customer satisfaction.
• Collaborate with cross-functional teams, including contact center technologies, support and application development, to streamline customer systems processes.
• Cover events management as well as incident and problem management which includes prioritizing issues while negotiating and managing expectations with cross functional teams, communicating critical information and statuses to stakeholders and senior management in a timely manner.
• Develop and maintain standard operating procedures (SOPs) for customer systems activities, ensuring consistency and compliance across all regions.
• Drive initiatives aimed at improving response times, resolution rates, and overall service quality.
• Monitor and report on key performance indicators (KPIs), providing insights and recommendations to leadership.

Minimum Qualifications

• Minimum of 2 years of experience in customer service operations, preferably in a global or multinational organization.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Excellent communication and interpersonal skills, with the ability to influence and lead cross-functional teams.
• Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.

Preferred Qualifications

• Bachelor's degree in Computer Science, or a related field.
• Demonstrate leadership and maintain grace under pressure.
• Pro-active, with a strong sense of ownership and responsibility.