Total 76,345 Full-time scientific operations manager job vacancies in Singapore

• Lead a team of Engineers to oversee all test-related activities for Server and Rack products in production.
• Support and implement PXE Server configuration for the products.
• Conduct and maintain the Server and Rack run-in test processes.
• Perform and maintain the burn-in and power test processes.
• Coordinate with customers and HQ/factory regarding test program implementation and maintenance.
• Test and analyze failures in production products, collaborating with customers and HQ/factory to drive improvements.
• Participate in Kaizen activities.
• Update and track the test program master list.
• Prepare and update Working Instructions.
• Provide training on Working Instructions to production teams.
• Support the NPI (New Product Introduction) process.
• Assist with production during mass runs.
• Engage in ISO activities related to implementation and maintenance.

Requirements:

• Minimum Diploma in an Engineering discipline with at least 3 years of relevant experience in Server/Rack/Manufacturing environments.
• Ability to work effectively with customers, HQ/factory, peers, subordinates, and superiors.
• Knowledge of SAP and Linux.
• Capable of multitasking and working under pressure.
• Strong understanding of test methods and concepts.
• Proficiency in programming and debugging skills.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

About BLKJ Havas

BLKJ Havas is a creative company that engineers marketing moments for brands in culture, entertainment and media. Powered by the global network of Vivendi including Lagardère, CANAL+, Prisma Media, Gameloft, and Dailymotion, we pride ourselves as the unadvertising agency. Because people hate advertising and we love people.

SENIOR ACCOUNT MANAGER / ASSOCIATE ACCOUNT DIRECTOR

The Senior Account Manager / Associate Account Director role is at the very heart of the business and critical to its market perception and business health. Collectively as an integral community within the Agency tasked with creating a recognized market-leading position in strategic creative communications planning, implementational & executional excellence and client & business management. As the lead on your set of accounts, the Senior Account Manager / Associate Account Director plays an important role in attaining this ambition.

Job Responsibilities:

• Client relationship management: Effective ownership of the relationships with clients, agencies partners and inter-agency teams.
• Be regarded as the Account lead for all of the client’s creative communication requirements: The creation of creative communication plans that build from strategic insight developed for individual client and their business requirements.
• Day to day account management leadership of assigned accounts: The day-to-day account, team and project management of existing campaign and activities.
• Ensuring effective and efficient implementation (creative strategy and excellence) by the team or through the relevant internal or external specialists or partners
• Business poise and earns confidence of both external and internal stakeholders.
• Ultimate responsibility for all product (and deliverables) that goes to your client.
• Involvement in development of insights & creative communications solutions.
• Contribution to and help leadership of planning workshops & ideas generation session.
• Management of the implementational process
• Lead the implementational planning process.
• Day to day management of all delivery partners to ensure brief is delivered / bought to plan, within appropriate criteria (budget, target).
• Motivate team to create innovative and accurate plans based on agreed strategic direction.
• Upkeep, and timely delivery of all relevant reporting systems and templates (include creative plans, contact reports, status reports).
• Management of post campaign reporting that quantifies the value of the creative strategy.
• Supervision of the collation of information and data in agreed formats required. (eg competitive information, campaign data etc.)
• Drive Profitability and Productivity
• Maximize productivity by effectively managing workload and client expectations.
• Identify and introduce appropriate solutions and other services.
• Managing your team and the specialist relationships

Internal

• Managing your direct reports, Account Managers and clear and accurate briefing of requirements and workload.
• Manage direct reports’ career paths and development

External

• Build effective working relationships with other agencies & partners
• Protecting our high standards
• Ensure that any work that leaves the agency is of the highest standard
• Be part of producing ideas that inspire, motivate, engage and create commercial action
• Be part of producing award winning work
• Always challenge “mediocrity” (if you don’t know what this means, ask your CEO)
• Integration
• Think like a solutions provider
• Ensure you encourage the use of agency services

Requirements:

• 6-8 years of industry experience of creative communications planning; with a good hands-on knowledge of creative agency tools and systems
• Strong understanding of creative fundamentals and strategic planning capabilities
• Strong client facing communication & presentation skills
• Demonstrable experience in working across Asian markets and languages, in an Agency capacity on Regional or multi-country level is a huge plus
• Good understanding of marketing in all facets – ATL, BTL, etc
• Good understanding of what’s next in marketing, media, emerging tech and data - and a willingness to push boundaries.
• A confident speaker and presenter.
• An excellent people manager with a tonne of passion for delivering business results.

*Kindly note that only shortlisted candidates will be contacted.*

Here at Havas, we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job.

Our client is a specialist clinic located at the city.

• Oversee daily clinic operations, ensuring smooth patient flow and optimal resource utilization.
• Manage the clinic budget, monitor expenses, and ensure financial viability.
• Ensure compliance with healthcare regulations, accreditation standards, and internal policies.
• Implement quality improvement initiatives to enhance patient outcomes and service delivery.

Requirements:

• Nitec and above
• At least 2 years of managerial experience in clinic setting.
• Excellent leadership, communication, and organizational skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Well Established Company
• Basic $6000 to $7500 + AWS + VB
• Working location: Hougang
• Working hours: Monday to Friday (8:30am to 5:30pm)
• BIPO Human Resource Management System

Job Responsibilities:

The Human Resources Manager is responsible for the whole spectrum of human resources tasks, including recruitment, on-boarding, coaching, performance management, compensation & benefit, employee engagement and compliance initiatives. Be leading a HR/Admin team, you shall act as a business partner to provide quality HR/Admin support to optimise people, structure, policies and processes in line with business’ objectives.

• Manage monthly payroll process as well as salary reviews and bonus payments, ensuring alignment with staff work performance. Ensure compliance and timely submission of monthly CPF and Tax filings for all employees.
• Liaise and correspond with various government and statutory boards for all HR-related issues, including surveys, e-submissions, and employee statistics for government reporting.
• Oversee the full cycle of recruitment activities, lead efforts to hire and onboard new employees for vacant positions, and conduct new employee orientation.
• Lead and facilitate performance management systems for performance appraisals, annual increments, dispute handling, and talent retention
• Manage the employment exit processes and conduct exit interviews to identify the reasons behind employee separations.
• Develop employee relations practices that foster engagement, enhance morale, and provide management direction and counselling regarding policies, and procedures.
• Continuously review HR policies, procedures, and the company handbook to align with the labour legislation and future business needs, while maintaining a competitive pay and benefits structure to enhance productivity and process efficiency.
• Investigate workplace accidents and prepare reports for the insurance carriers.
• Manage the HR/Admin team to provide general support, including supplies, office equipment, and facilities maintenance
• Co-manage the maintenance of office premises maintenance including lease agreement and usage.
• Renew company insurance policies, including business risk coverage, office buildings, and employee wellness programs.
• Perform any other duties assigned by management

Requirements:

• Familiar with and possesses strong knowledge of Employment Act, Singapore Labour Laws and Legislations.
• Experience in handling BIPO Human Resource Management System is preferred
• A team player with good written and verbal communication skills

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG DIAUM YEE (R2198031)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Remuneration package: $7,000 to $10,000 Basic + Excellent Variable Bonus

• HDB Upgrading project

• Reputable Construction Company

• Possess HDB MSCP, ELUP or HIP experience

Responsibilities

• Responsible for technical & engineering matters.
• Project planning, monitoring and scheduling of site activities.
• Monthly progress claim and monthly progress reporting.
• Ensure environmental, safety and health aspect on site.
• Responsible to liaise and coordinate with clients and sub-contractors.

Requirement

• Possess HDB upgrading MSCP, ELUP or HIP Project experience
• Proficient in Chinese to coordinator with Chinese speaking counterparts

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to

[email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

EA License Number: 02C4944

Registration Number: R1217882

Posting Personnel: Yeo Yi Rong

About BLKJ Havas

BLKJ Havas is a creative company that engineers marketing moments for brands in culture, entertainment and media. Powered by the global network of Vivendi including Lagardère, CANAL+, Prisma Media, Gameloft, and Dailymotion, we pride ourselves as the unadvertising agency. Because people hate advertising and we love people.

SENIOR ACCOUNT MANAGER / ASSOCIATE ACCOUNT DIRECTOR

The Senior Account Manager / Associate Account Director role is at the very heart of the business and critical to its market perception and business health. Collectively as an integral community within the Agency tasked with creating a recognized market-leading position in strategic creative communications planning, implementational & executional excellence and client & business management. As the lead on your set of accounts, the Senior Account Manager / Associate Account Director plays an important role in attaining this ambition.

Job Responsibilities:

• Client relationship management: Effective ownership of the relationships with clients, agencies partners and inter-agency teams.
• Be regarded as the Account lead for all of the client’s creative communication requirements: The creation of creative communication plans that build from strategic insight developed for individual client and their business requirements.
• Day to day account management leadership of assigned accounts: The day-to-day account, team and project management of existing campaign and activities.
• Ensuring effective and efficient implementation (creative strategy and excellence) by the team or through the relevant internal or external specialists or partners
• Business poise and earns confidence of both external and internal stakeholders.
• Ultimate responsibility for all product (and deliverables) that goes to your client.
• Involvement in development of insights & creative communications solutions.
• Contribution to and help leadership of planning workshops & ideas generation session.
• Management of the implementational process
• Lead the implementational planning process.
• Day to day management of all delivery partners to ensure brief is delivered / bought to plan, within appropriate criteria (budget, target).
• Motivate team to create innovative and accurate plans based on agreed strategic direction.
• Upkeep, and timely delivery of all relevant reporting systems and templates (include creative plans, contact reports, status reports).
• Management of post campaign reporting that quantifies the value of the creative strategy.
• Supervision of the collation of information and data in agreed formats required. (eg competitive information, campaign data etc.)
• Drive Profitability and Productivity
• Maximize productivity by effectively managing workload and client expectations.
• Identify and introduce appropriate solutions and other services.
• Managing your team and the specialist relationships

Internal

• Managing your direct reports, Account Managers and clear and accurate briefing of requirements and workload.
• Manage direct reports’ career paths and development

External

• Build effective working relationships with other agencies & partners
• Protecting our high standards
• Ensure that any work that leaves the agency is of the highest standard
• Be part of producing ideas that inspire, motivate, engage and create commercial action
• Be part of producing award winning work
• Always challenge “mediocrity” (if you don’t know what this means, ask your CEO)
• Integration
• Think like a solutions provider
• Ensure you encourage the use of agency services

Requirements:

• 6-8 years of industry experience of creative communications planning; with a good hands-on knowledge of creative agency tools and systems
• Strong understanding of creative fundamentals and strategic planning capabilities
• Strong client facing communication & presentation skills
• Demonstrable experience in working across Asian markets and languages, in an Agency capacity on Regional or multi-country level is a huge plus
• Good understanding of marketing in all facets – ATL, BTL, etc
• Good understanding of what’s next in marketing, media, emerging tech and data - and a willingness to push boundaries.
• A confident speaker and presenter.
• An excellent people manager with a tonne of passion for delivering business results.

*Kindly note that only shortlisted candidates will be contacted.*

Here at Havas, we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job.

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast-paced and challenging area? You have found the right team!

As an Analyst in the Private Bank Credit Operations, you will work closely with Securities Based Lending (SBL) Lenders, Lending Advisors, and Credit Risk Executives to deliver excellent client service, facilitate the origination of loans, monitor credit risk exposures, and provide comprehensive credit solutions for clients of the Private Bank's Ultra High Net Worth market teams.

Job Responsibilities:

• Assist SBL Lenders in underwriting all facilities secured by clients’ investment portfolios, including new requests, annual reviews, and monitoring of ongoing credit risk events such as margin calls, document credit exceptions, and unauthorized excesses in accordance with the Credit and Risk policies of the Private Bank.

• Analyze collateral pool and grade appropriately per credit policy, including ability to flag any credit exceptions or non-standard terms for review

• Handle credit documentation, including preparation, liaising with internal legal on documentation drafting, signature verification, scanning, and filing.

• Monitor and review the loan portfolio, regularize excesses (shortfalls) as per the Credit guidelines, regulations, credit policies, and guidelines.

• Collaborate closely with the Credit Underwriting team, Credit Executives, and other stakeholders on exception handling for credit facilities extended to Asia Private Banking clients.

• Assist Lenders in pipeline management and other strategic initiatives.

• Explore and develop automation opportunities for existing reports using Intelligent Automation tools like Alteryx, Python, Unqork, UiPath and Xceptor.

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree in Business, Finance, or related disciplines

• Maximum 2 years of relevant work experience in Credit Risk or Lending in a financial institution

• High-level analytical skills - able to use qualitative and quantitative tools to analyze complex financial situations.

• Strong communication (written/verbal) and interpersonal skills.

• High level of attention to detail with good time management.

• Teamwork ethic and focus; ability to work under pressure and meet deadlines.

• Good organizational skills and ability to work with minimal supervision.

• Demonstrated interest in financial markets and understanding of risk measures.

Preferred Qualifications, Capabilities, and Skills:

• Hands on knowledge of credit documentation preparation is a plus

• Knowledge and/or experience of KYC and cross-border regulatory issues.

• Good understanding of PB credit products, financial markets, and the securities industry.

• Proficiency in Tableau, Alteryx, Python would be a strong plus.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=1311454aa97df3b6b6d43ea7e3bbbe2d

COMPANY DESCRIPTION

A leading general insurer with a local presence of over 100 years, MSIG Singapore offers an extensive range of insurance solutions for commercial and personal risk protection, enabling the security and safety of individuals and businesses. MSIG Singapore holds an A+/Stable financial rating by Standard & Poor's.

A testament to its growing strength and influence, MSIG Singapore has garnered numerous awards for delivering digitally innovative and customer-centric solutions. In 2023, 2022 and 2020, MSIG Singapore was awarded Insurance Asia Awards' Claims Initiative of the Year.

MSIG is a subsidiary of Mitsui Sumitomo Insurance Co., Ltd, and a member of the MS&AD Insurance Group one of the largest general insurance groups in the world with presence in 50 countries and regions globally, 18 of which are in Asia Pacific including all ASEAN markets as well as in Australia, New Zealand, China, Hong Kong, Taiwan, South Korea and India. Headquartered in Japan, MS&AD is amongst the top non-life insurance groups in the world based on gross revenue.

RESPONSIBILITIES

• Plan, develop and manage bancassurance business portfolio with Bank partner(s).

• Identify and develop retail distribution opportunities with Bank partner(s).

• Develop and deliver digital initiatives and innovations to improve customer experience and to support the growth of consumer segments business.

• Ensures business handled is in line with the Company's underwriting guidelines and service standards.

• Ensure compliance with all laws, regulatory provisions and Company policies as are relevant to the role.

• Tertiary qualification and/or professional insurance qualifications

• Certificate in General Insurance (BCP/PGI) and Cert HI

• At least 5 years of relevant working experience in partnership development, marketing, or distribution of insurance, banking, financial services.
• Experience in managing insurance programs, affinity products or service programs.

KEY ROLES AND RESPONSIBILITIES

• Establish / optimize infrastructure design and enhance existing processes to meet business goals

• Plan and coordinate the functions of Infrastructure, Network and EUC

• Identify customer and operational needs of multiple on-premises and cloud-based solutions, serving as a subject-matter expert and trusted source to management, supervising and evaluating the performance of assigned staff

• Oversee and deliver reliable IT infrastructure, Network, and EUC operations with established metrics, KPIs and SLOs

• Maintain and evaluate Lifecycle management of infrastructure hardware

• Deliver operational excellence and infrastructure best practices for both on-prem and Azure setup

• Identify hardware, software, external service cost estimates, and resource requirements to meet assigned project scopes and objectives.

• Works closely with internal users, partners to proactively manage all Infrastructure, Network and EUC topics and requests

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Computer Science or Computer Studies or Information Technology or related discipline

• Strong knowledge of hardware and networking

• Minimum 8 years experience

• Ability to work in a team as well as independently

• Ability to communicate across different functions and levels of audiences

• Effective at acquiring an understanding of a problem or situation, with good problem-solving skill.

• Fundamental Cybersecurity knowledge on perimeter defense

• Knowledge in OT setup is an advantage

• Knowledge in architectural and construction industry is an advantage

PREFERRED SKILLS & CHARACTERISTICS

• Independent worker with initiatives, positive attitude and team player

• Good analytical skills and attention to details

• Good verbal and written communication

The Opportunity

• Opportunity to work with MNC Client
• 5 days' work week, Office Hours
• Working location: Changi

Position Summary :

The Integration Manager leads an Engineering team which is responsible to Integrate, Verify, Validate and Qualify the solution or system in line with customer requirements. An Integration Manager plays a crucial role in ensuring that various software systems within an organization work seamlessly together.

Main Tasks & Responsibilities :

1. Oversee Integration Projects: Plan and execute system integration projects to ensure seamless interoperability between different software applications, hardware systems, and IT infrastructures.

2. Develop Integration and Test Strategies: Create and implement strategies, architectures, and platforms to facilitate efficient and secure data exchange and workflow across systems.

3. Coordinate with Teams: Work with cross-functional teams, including IT, software development, and business units, to gather integration requirements and translate business needs into technical specifications.

4. Design and Deploy Solutions: Design, test, and deploy integration solutions, such as APIs and middleware, to connect disparate systems and enable data synchronization.

5. Monitor Performance: Monitor the performance of integrated systems, identify bottlenecks or issues, and apply necessary adjustments or enhancements to improve efficiency and reliability.

6. Manage Integration Environment: Ensure proper version control, configuration management, and compliance with data security and privacy standards.

7. Training and Documentation: Facilitate training sessions and create documentation for IT staff and end-users to ensure they understand the integration processes and can troubleshoot common issues.

8. Provide associated documentation, according to internal process.

Essential Requirements:

1. Degree in Computer Science, Information Technology, Electronics Engineering or related discipline

2. Experience working within a Systems Engineering lifecycle

3. Minimum of 10 years’ experience in a Senior Engineering role

4. Experience in managing multi-disciplinary teams

5. Experience in IT/Security/C2/defence related projects from a Systems Engineering perspective

6. Good knowledge on how large projects are managed

7. Strong oral and written communications skills

8. Strong liaison and stakeholders management skills

9. Strong motivation to be involved in all phases of a project life cycle, from bids to project completion.

Desirable Requirements:

Membership of relevant professional organisation, e.g. PMP, ITIL, INCOSE, Institution of Engineers, etc. Experienced in integration of large and complex software systems

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA Licence Number: 91C2918

Registration Number: R22106307

Responsibility:

-Treasury operations for Singapore and South East Asia countries in executing, coordinating and monitoring of all group treasury activities in line with local regulations and business requirements.

- Standardize foreign exchange and fixed deposit operation

- Provide financial expert on business investments, cash liquidation risk, and foreign exchange risk

- Liaise closely and be able to negotiate with Japanese and Local financial institutions to propose better scheme for the business.

Requirements:
- At least a Degree in Accountancy / Business / Finance, any further professional qualification would be an added plus
- Approximately 3 to 10 years of relevant experience with good knowledge of financial instruments and markets, including funding, cash management and derivatives
- Possesses a good network within the finance community and has sound understanding of accounting and tax principles

- Strong ability to propose and implement changes
- Excellent communication skills, both written and verbal in Japanese and English

-Salary:

-Undisclosed

About Company:
Founded in Japan in 2018, the client is a startup specializing in Japanese sake. Their own brewery, established in 2021, is one of the newest in Japan. In 2023, they launched their global expansion in Singapore. Now, they are excited to announce the opening of a brewery-owned Western dining restaurant.

Job Description:
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events

Job Requirements:
- Minimum of 3 years of managerial experience in the F&B industry.
- In-depth knowledge of food and beverages, with the ability to recall ingredients and dishes to assist customers and service staffs.
- Proven leadership skills with strong motivational and interpersonal abilities.
- Excellent customer service skills with a humble and polite approach.

Compensation:
- Working Location: 5-10 mins walking distance to MRT Maxwell, MRT Tanjong Pagar, MRT Telok Ayer.
- Working hours: 3pm to 11pm
- 5 working days (Sunday off & 1 day off depends on shift)
- AWS
- Meal allowance
- Annual Leave: Start from 10 days

Call & Service Activity Management

• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
• Determine the routing of the customer call depending on the customer’s request and contract obligations
• Create service work orders if necessary
• Assign and dispatch Field Services Engineers (FSE’s) to assign service orders based on the advice of the FSE with helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
• Order spare parts if required and dispatch to FSEs/ customers
• Plan & coordinate the Preventive Maintenance schedule with customers & FSE. Escalate to CS Delivery Manager for non-compliance.
• Inform Customers about the status of their call and make detailed appointments
• Manage the progress of the customer call and escalate if service levels are in danger

Quotation & Order Process Management

• Prepare service opportunities in SFDC
• Prepare services and spare parts quotations to customer following the Quotation Process.
• Get T&M and service quotes approved by District Operations Manager, Team Lead or Account Manager CS
• Send the approved T&M quote to the customer
• Follow up with customers on open quotations
• Process Customer Purchase Orders for services and spare parts.
• Manage DMR / billings and the closing of corresponding work orders

Order / Invoicing & Service Record Retention

• Compile service reports, parts delivery notes and other supporting documents for the purchase order invoicing
• Manage the Service Report retention process, ensure service reports properly filed for the audit purposes

Logistics support

• Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues
• Coordinate inbound/ outbound delivery of parts, and local shipment to customer site
• Coordinate warehouse activities (if applicable)
• Follow up hold procedure in case of hazard situations
• Report Defective on Arrival (DEFOA) following DEFOA process
• Comply with export control regulation

Requirements:

• Experience in Sales Operations or Customer Services
• Proactive and with good communication skills
• Fluent in English, verbal and written in addition to local language
• Knowledge of Microsoft office tools (especially Excel & Word) required. Knowledge of ServiceMax and SAP is a plus

Primary Responsibilities:

· Collaborate with sales team on pricing maintenance.

· Assist sales team on procurement of stocks.

· Manage stock inventory and ensure inventory is accurate across all channels.

· Collaborate and communicate with Sales team and 3PL warehouse on matters pertaining to inventory and logistics matters.

· Handle operations management systems and processes to comply with Purchase, Logistics and Inventory policies.

· Handle logistic arrangement to affiliated companies, distribution partners and customers, including customers’ enquiries which involve in orders processing, delivery, replacements or returns of customers’ orders, scheduling shipments, coordinating with freight forwarders and handle inbound/outbound shipment requirements.

· Manages inventory accuracy and inventory level at all stores, warehouse locations within budget level including initiating physical counts, identify and investigating variances.

· Handle inventory replenishment, order placement, duty-declaration where needed and inventory withdrawals and arrange for deliveries.

· Liaise with appointed external warehouse and logistics partners to complement the business needs of the group and affiliated companies.

· Perform other duties assigned by immediate superior.

Requirements:

· Possess Diploma/Degree in any field or relevant qualifications with at least 3 years of related experience

· Familiar with regional logistics and compliance requirements and/or Travel Retail environment

· Possess strong analytical skills with good business acumen

· Demonstrates strong communication skills

· Energetic, agile, and driven

· Resourceful, independent, and self-motivated

· Adaptable, able to work in a fast-paced start-up environment

Summary

Apple is a place where extraordinary people gather to do their best work. Together we craft products and experiences people once couldn’t have imagined — and now can’t imagine living without. If you’re motivated by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job! Information Systems & Technology (IS&T) Customer Systems team enables meaningful connections between customers and Apple by delivering many of the applications and technologies used at Apple globally. As a Global Customer Systems Operations Specialist at Apple, you will play a critical role in ensuring the seamless operation of our customer service systems worldwide. You will be responsible for optimizing processes, implementing best practices, and driving continuous improvement to deliver exceptional service to our customers.

Description

In this role you will:

• Oversee daily customer systems operations to ensure alignment with global strategies and objectives. Analyze operational data to identify trends, areas for improvement, and opportunities to enhance customer satisfaction.
• Collaborate with cross-functional teams, including contact center technologies, support and application development, to streamline customer systems processes.
• Cover events management as well as incident and problem management which includes prioritizing issues while negotiating and managing expectations with cross functional teams, communicating critical information and statuses to stakeholders and senior management in a timely manner.
• Develop and maintain standard operating procedures (SOPs) for customer systems activities, ensuring consistency and compliance across all regions.
• Drive initiatives aimed at improving response times, resolution rates, and overall service quality.
• Monitor and report on key performance indicators (KPIs), providing insights and recommendations to leadership.

Minimum Qualifications

• Minimum of 2 years of experience in customer service operations, preferably in a global or multinational organization.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Excellent communication and interpersonal skills, with the ability to influence and lead cross-functional teams.
• Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.

Preferred Qualifications

• Bachelor's degree in Computer Science, or a related field.
• Demonstrate leadership and maintain grace under pressure.
• Pro-active, with a strong sense of ownership and responsibility.